The Troubleshooter 4-12-24

Ripped us who you don't have them runs as we can. Shooter's gonna help coming. Man six is the Troubleshooter Show. No Tom Martine. Hey, I'm Tom Martino. They let me out of the Nursing Home studio and I'm back at the mother Ship for today Friday. Card eight to see my Buddy's Kevin Calkins shared an Auto Tech Jeff Fic camera transmission and Mark, I didn't realize how ugly was in person. You know you can get from me. You forget over time. You know you forget, but it's balanced out by

sus So that's okay. Three oh three seven one, three eight, two five five is our number. We're gonna go right to the phones. We have a busy days card day now, listen. I want to put another word out and then we'll talk about it later. But I don't want to get too much into it. I'm helping a few immigrants as you call them newcomers. They they are absolutely illegal immigrants and they're here trying to get asylum. And I go case by case. Mark and I used to have a

theory. You help people want to help themselves. You can't help people that fell off the Cliff, you really can't. You can help people who are struggling and want to stay afloat and anyway. So, to make a long story, sure here not all of these so called newcomers or illegal immigrants or asylum seekers are nasty bums and look into freeload. Some of them are very hard working, wonderful people. You can't use a broad brush for anyone.

Now, what I'm trying to do is help some of these families get assimilated. And we're having some success. And I don't want to talk about the people helping them, but we have a lot of people helping them get jobs and get to work legally and all of that. So next thing I need is transportation. If anybody has a scooter or a little motorcycle or a car we can have. I can tap these guys to help me fix it up. And now we can't put in major engines and stuff, but if you

have something needs a little tune up and fix up. I know another gentleman called the show a little two weeks ago. He's working on a car. So anything you can do to help, I'd appreciate it. Now, let me go to the phones and I'm gonna talk to Janet, and Janet, what's going on with you? Hi? Janet? I was I was waiting for. I guess Mark is going to meet us on here this morning about my roof? Oh, Mark Schamansky from Genesis, Tell me what is going on with that? Did you call before? If so, I'm going to

find your call. You did call before, right, Janet? Yes, sir? Okay, let me figure this out. Let me figure this out. Where we are right now? And you use the name Janet right? Uh? Huh? Okay? Okay? Is this how long ago? Did you call me last Monday? Okay? Got it last Monday? Okay, we'll find it. So tell me the situation. Is he coming out today? No, he came out last week? Oh he did? Oh wait,

but is he the one I talked to? And he said that this company was exaggerating, the one with the supplements It went from eighteen thousand to like forty two thousand, Yes, sir, yep, Now I remember he said this company did you wrong? Yes, sir? Now he said a lot of this work they charged for they did not do. For example, there were three events they reused too and did never put a third one in. They never bought any new vents. There was something else painting the side

of a house. I'm going by memory here, I'm trying to find the call. I don't know why. I don't have that weekend. And he charged me. I think Mark said it was fifty four h Yeah, for painting one side of the house. Mark said, you could have damn near done the whole house. This is wrong. Now, I thought we were going to get this information that Mark had gathered, and I was going to have one of my deputies call. And that's why I'm putting. I'm trying

to find the damn call. I'm so sorry that that I can't find it right this second. And then they did windows. They put up boards round my windows and it's not sealed, and it's no. I know, I know it's Now do you owe them any money? Well, I I have not paid them one dime. So they went direct to your insurance. Yeah. Are they trying to collect any Are they trying to collect anything from you? No? I haven't even heard from them, did you get Okay?

Have they been off the job a while? Yeah, they come periodically. This job started in September. Okay, here it is here, it is Janet integrated into it's called integrated or integrating successful projects. What's the name that's correct? Integrating successful projects? Okay, Okay, we did not assign a deputy to that. I was waiting for Mark's report and we got it.

And I think we need someone to start calling this company and getting on their case because they need to either fix what they're doing, but I need to know how much they've gotten paid because they defrauded the insurance company. And I think we need somebody to be pretty pretty strong with them. Who do we have that we should put on this? Well, you do have Mark on the line right now that you could go on. Oh, I know, we got Mark, okay, And I thought Mark could give me a follow

up. I'm gonna go back to him or maybe I talked to him off there. Hey, Mark, thanks for being here. I wanted to ask you something. Mark. Didn't you say that they charged for three vents they didn't need. They reused to and never put in a third right their power add events and they added another one in the supplement and then they kept the original two, which the insurance did approved to pay for, but they just kept the two, so they okay, go, I don't think they've I

don't think they've been paid a dime. I don't think they've gotten paid by the insurance. Good. I know Janet has not paid them, so good, the money's not an issue at the moment. Good. Then we ought to call the insurance company and let them know that this company tried to defraud him. Have you ever heard of this company before integrating successful projects? I have not, neither of I that she met she met him from a door knocker. Yeah, it sounds like a made up name to me. I

mean, you know, I mean everything's a made up name. Technically, it just sounds weird. I mean everything, it's just weird to me. It just is. And and what do we do about it? Really? What do we do about it? Well? I think I think a good idea is to get a deputy involved and let them contact the original contractor and see what their game plan this is. I agree. And so the other work you said, I believe you said the roof, talk about the roof?

Was that done? Okay? Yeah? The roof itself is installed correctly and properly. You know, it's just the things that they're charging for. There's a couple events that they need to replace the covers on yet. But the quality of the install the roof is fine. Okay, well that's that could be worse and so and one of the events wasn't nailed down you should yeah, Oh, the both power events have not been secured to the roof on the lower portion there. You know. I don't know if they're behind

the shingles that they've been secured or not. I don't know. But but the lower par par portion where there's a spot for four nails or for screws has not been well. Now that we're on the case, I think what we're going to do is have somebody call over with the information we have from you. They can't b ss now. So thank you very much, Mark Schumansky, Genesis, tootalexteriors dot com. Janet, We're going to uh, let's see you've been dolling out these cases. Who's who do we have that

we tell me what we should do here. So we have Deputy Doc available today and also Deputy Bow. Let's do BO for this one. I want to try to even themount And here's what I want BO to know that they are in danger of being accused of fraud right now. And I can talk to BOVI wants. But the way it stands right now is these guys charged for stuff they didn't do. Now, to me, you call that, I call it fraud. I mean that's what I call it. So I

would like to uh I assigned it here. I would like him to call and let him know and and say, look, you know this is wrong, and that's what we're going to do, and see if they make if they're going to make it right, and if not, then I don't think they should be paid for what they didn't do it. She should be able to hire someone else. So, Janet, somebody will be getting in touch with you. Three oh three seven one three talk seven one three eight two

five five. By the way, waterpros dot net is the place to go for your water systems. If you want to save money, a ton of money and have the best systems and the best water, that's waterpros dot at three oh three eight six two five five five four. Go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until

you're contenth time for an insurance check up free, no obligation. In comparison, call compass insurance paying too much your coverage at dozens of insurance companies. Find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooter three all three seven one three talks

seven one three eight two five five eight eight eight. Heating dot Com has the twenty eight dollars special for servicing your water heater twenty eight bucks. Seriously, twenty eight bucks. And who's flushing if they can get to the flush part, you know, with the top of it all. That's a long

story, but they'll take care of it if they find any problems. If you ever need anything, they credit you the twenty eight and that goes for any single item twenty eight dollars to come and service and diagnose or just service eight eight eight heating dot Com. Now, let's talk about your problems, questions, complaints right now. You know, when we talk about insurance companies and contractors, never let your insurance, never let the contractor, never sign

over your rights to have them build the insurance company and get collect. They can bill them, but don't let them collect. All payments should go through you so you can control it. Now, Danny, what's going on in your life? Hello? Danny? Hello, what's happening? Man? Okay? So I was pulling the goods. I was on the corner of build your sims A wonderful bar and grill. What's the name of this place, the bar and grill? Yes, yes, yes, yes, the gasoline

is That's what I meant, the glasses. So what's happening with that? They had this bargain tour up a few months ago? Oh okay, So anyway, I filled up with high test and just drove down the hill of block or something conked out at the light high test. Remember that caram high test. It's been a while I remember that test anyway. So so Danny, this was Valero. You filled up, so I clunked out and had to get a toe. This is after you filled This is after you filled

up? Right? Yes? How much did you put in? Were you were you on empty or did you just top it off? Tell me about that quite a bit. It was pretty low and I talked it all got it filled up with the Valero with the premium at Valero got it? That's correct? And how long after that did you have to did it conk out? I'm and I went downhill to a red light and comped out. I felt us sputtering and comped out right away, and the windows one hundred miles

an hour and cars was zooming by, and it was very horrible. And I had some help and nice citizens to what did it turn out to be? Man? Okay? So the first shop couldn't figure it out, and they're a very good shop. And I moved it to another shop, Christian Brothers, and they can't figure it out. And they finally figured it out that it was the water in the gas, because it was it was showing thirty different codes on the computer, you know, and it's only got thirty

thousand miles. It's a beautiful little jeep renegade. Oh oh so you damned near new? Yeah, thirty thousand So well, I have six years old, but I just drives what six years old than thirty thousand miles? That's bad for it, But now you're just the opposite. I bought it with five miles on it in twenty nineteen. Hey, listen, let's get to this issue. Now, what damage did it do? So there they have to get rid of the painted gas. Yeah, of course, what else

do they do? keV? What what do they do? Just tell me what you would do on that well. Obviously you drop the tank and a lot of times you recommending in the field pumps out too. Once they get water, they can shorten the life of them. So that could be. So it may not happen this month, next month, but in three months if you have to redo the pump and then you have to redo the well, you take out Okay, you don't have to remove any tankers, just

drop the field, the field pumps in the tanks. He just drop it all out. Oh okay, you know he's right. You got to dispose of the fuel. That's not Yeah, so anyway, but yeah, what is this going to cost you? Danny? Well, I didn't get an itemized list, but it's like four hundred to do rid of the gas. That's pretty reasonable. I think you mentioned nine hundred. And I probably should ask about the fuel pump, Yeah you should. Sometimes sometimes there's other things

that it contains that might have to be replaced as well. So they're looking at it right now as we as we speak. And so when I called Valero, uh, the guy was and when did you call him though? Did you call him right away or did you wait a week or two or what? Oh? No, No, this was Saturday night. And I just found out this morning about the water and the gas. Nobody's been able to figure it out this morning. So I just found out this morning that

they said where did you give your gas? You know? Yeah? And so when I so, anyway, what are they going to do right now? But Valero is not going to do anything, but they should well did they say did they say why they won't do anything? It was very short with me. He said, you come here and talk to me, buddy. So I might be doing that, but wait, wait, wait you come here and wait wait. He was upset with you. You come and talk to me, buddy. You mean you called National? Is this a

locally owned and how do they work at Valero? Is this locally owned and operated? Their individual franchises? I believe, okay, And this particular guy was upset. You called Valero and said he wants to talk to you. Did you go talk to him? I asked him for the manager or the owner, and he said that he was the manager. Here's what I'm thinking. Here's what I'm thinking. You're not going to get anything voluntarily. Never.

Never. The only way anything like that would happen is if there were so many people that had the same problem and then we heard about it or someone else heard about it. But with just you calling with one problem, they're never going to admit it. They won't. You're wasting your time, right, you have to prove it. I'm gonna get a hold of the landlord there, and I'm also going to speak with a lot of people. Now, what about the landlord? What are you hoping the landlord would do?

Well? I actually this was a recommendation that came from my again, that I might want to talk to the landlord there about what happened. Because the parking lot has been recently dug out, the new concrete all around those gas pumps. How much will it cost it for that water pump? Kevin, so all together all together, he's probably with the flushing, he's to have fourteen fifteen wait, plus the four hundred for the gas. Well,

I don't know what the four hundred is. Yeah, I don't understand they're judging you four hundred just to drain the gas, they have to dispose of it. Well, you keep saying that, what's the big deal there? I mean that you know, don't they have weeds out back? I'm just kidding, I just kidding, my god. Hey, So really, if you're looking at like fifteen hundred two thousand, that might be good enough for small claims court. Have you ever thought of that? Well, I'm listening,

yep, I'm thinking. I'm thinking you need I'm thinking you need to mark. What do you think about that? You're you're the small claims expert? What do you think you'd have to have that other person show up? What can I say it was? What other person? The person is mechanic? Yeah, whoever said they're skate water. Even if they say it's water, they're going to say, well, how do we know he did it there? Well, then they're going to have the receipt and the timeline built

perfect. So you got the receipt from the gas, I hope If you don't, you're screwed or on your credit card. Yeah, you don't have it somewhere, then you'll have After that, you'll have the receipt for the mechanic. I think you can put together a small claim court. You got to go to that you don't see Vallera, you got to see that particular franchise owner. Now, I thought of going to this bar and grill a lot of people that what to drown your sorrows or what? What? Tell

me what the bar and girl has to do with this? Oh, to get the number of the landlord, but also to ask, but why do you care about the landlord? That does not? You mean? So you can find out who to serve, find out mostly if anyone else had a problem. Why would the landlord know. I'm just curious why you think the landlord would know? Well, that was about the parking lot that got uh replaced recently and concrete work and ask all work. Okay, I'm not making

a connection, bro Danny, I'm not making hold on. I'm going to give you these instructions again. Go to small claim squirt, look up that gas station, find out the owner, have them serve there along with their manager there, and sue them for what it's going to cost you to fix your car, including the fuel pump. And I'm telling you you need to get it done. And I would go to share it and auto tech get that done because they're right. You know they're not gonna cheat you. They'll

write up all the receipts, keep track of it. But what I would not do is I would not mess with the landlord at this point. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one. Help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martine, your troubleshooter. Three all three seven one three talk seven one three eight two five five. Welcome to the show. I home loans, still doing home loans, and they have the interest rate guarantee the only ones three oh three eight six seven seven thousand.

So we have Ray who wants to talk about cats, not kitty cats, mew mew. He wants to talk about catalytic converters. We have our car experts in today shared an auto tech and camera transmission. So, h do you do them? Do you do cats? Jeff? Do you do them? Not? Typically? No? No, no, okay, but you do plenty of them? Right? Kay? All right? Now, what if they brought their own to you and it was wink wink, one of

the ones they got somewhere else? Can you you're not allowed to well if you get caught, it's kind of yah yeah, yes, yeah, it's not worth it. Ray, what's going on? You know? Tom? Thank you for my call? Yes, sir, love your show. You know. About a year and a half ago, I basically found out that from the dealership that my casts were clogged, and the dealership said they can how do they get clogged? By the way, I just want to I

want to educate my people as we go. Huh. Typically, contamination of the catalyst will start breaking the catalyst down and it's it's a honeycomb, so little particles and everything start building up and it just plugs them. But it starts with contamination. So but so do they normally last the life of a car? Yes? They should. Okay, keep going, sir, I just wanted to find that out. Go ahead, sir, you're right, they know me to last the life of the car. I had work done

on it from my daughter's boyfriend, and it was questionable work. And basically when he changed out the timing belt and everything, and he didn't adjust the valves properly. And wait wait so he this is before you had the other problem with the cat right, yeah, okay, go ahead, all right. So basically I took it to the dealership and they were they had to replace the timing belt, timing chain. It just wasn't done right earlier, I guess, is the best way I can say it. Yeah, so

what does that have to Are they connected? As that's the case. If it was running poorly enough, that's where the rough heuel gets in the in the executive that's what that's what wipes out there. So you know what, So it knocked out the caps and you know what, I said, well can you get you know what? And courtesy Accres, they can't get the caps. Okay, what kind of car is this? It's a two thousand and six Accurate TL okay with a six speed transmission. It's a really nice

car. So listen, we're going to give you a secret, okay, And seriously. The reason there's a shortage is because Colorado, which I like to call California or or or or call yeah, California or Calorado. The problem is are lawmakers and our governor there are jock sniffers for everyone in California, and they they want to be California. So they've adopted this California cat and and you know, so you have to have a very strict catalytic converter

twice three times the cost of normal ones? Is that? Is that right? To say? Guys, about twice or three times? Easily easy? So listen, what's that ray? It's probably more than that. I got quote of forty five hundred five thousand dollars to replace three cats? What there's three of them? Why do you wait a minute? Why do you have three cats? Only crazy people have more than two cats? No, but why do you have three catalytic converts? There's two menifold maunt of cats?

Are you there? Sir? Did he hang up? I think he hung up. We were going to tell you how to save a ton of money. Here, go ahead, So turn your mic on one each in the manifold, and then one mane in the line. Okay, do most cars. A lot of cars cars have one? No, A lot of cars have three or four? No, come on, many have four. So when they steal them, did they try to steal all of them? If they can get them? Mostly they still take the ones in the exhausted are

easy to cut. The manifolds they typically okay, but all of them can go bad from one contamination, well extended contamination. Yes, all right, So here's what's happening. His cats are bad, and I hope you're listening. Ray, you need to go out of state and have it done. And I know people don't like when I say that, but what's the consequence. Mark had a long argument with a guy one time that told Mark he was going to be arrested seriously, and Marks is, wait a minute.

So I'm driving back and they're going to stop and say license registration and cat let's see your catalytic converter. Come on, man. So if you're listening, that's how you save some money. Three all three seven, one, three, eight, two five five. Bill wants to talk about an oxidgen sensor. Sharon, I didn't forget about you. I'm sorry, Sharon. Hang on, go ahead to Bill, what's going on. Hey Tom, longtime listen, thank you, thank you. What's happening? Well, I've

got a ninety nine Jeep Grand Cherokee. I replaced the bank one censor one, the upstream oxygen sensor. Check engine light is still on. I don't you have to read? Do you know how to reset it? Yes? I tried to reset it and it was off for a day or two and it came back on. And I got the part at NAPA, and it's supposed to be an OEM part. It's a Denzo oxygen sensor. And I'm just trying to figure out what's going on. The car runs fine, but

I just wonder about the light. Well, what what code are you getting? I don't have that handy, but it's the one the car throwed off, the one the car Yeah yeah, sure, So okay, go ahead say fun sensor one. Well yeah, I mean it could be a number of things. There's you know, again, it depends on the code. If you're if you're chasing a lean or a rich code, you may not need an oxy See That's what I was thinking. He gets a code and

then does something that's not related to that particular code. You know, you can drive by Kevin, and they'll put a reader on it. We'll look at it. Actually looked up the code. Okay, so do you have a reader? Uh no, the cars through the code at me. Not no, no, no, not like the data port code. Right.

No, it's so if you hang on, just said, I'm gonna get my keys, I can look up the No, your car actually do cars if some of the older jeeps, did you know through the message center you could get it, you know, but if you think about it, why wouldn't Why would they make it so you have to plug something in? Why wouldn't they just so a tech can get in the car and see what code

is thrown. They don't want people doing it themselves. Oh okay, well yeah, if you turn the key the agnissi key three times quickly, the car gives you codes. So let me look this code up in the car real quick. Yeah. Okay, but I don't know. We can hold on, hold on, we'll come back to you. Okay, he's going to be looking up his code. Let's find out what it is. Can you look? Can you search that from here? The code? All right? Three oh three seven to one three talk one clear choice garage door is

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them all the time for doors openers and every part of them. One clear Choice Doors dot Com. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one

help. You'll think you're his only customer when you choose Frank durand the Real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooter three oh three seven one three talk three oh three seven one three eight two five five. Now, Bill, you're gonna tell you find us some codes? Right, and what's going on? Did you find it? Yeah? I got it. It's P zero one three two p as in Peter correct. All

right? Did you get that number? Guys? Yeah? All right, we'll come back to you on it, okay, Because here's the deal. Jeff Fick over here, camera transmission. He says, one code can sometimes mean you have to look at three or four different things, right, or even more right, even more? Yeah, So then what is it? I thought a code pinpoints. A code will tell you where to start looking. So you don't know that it's actually the component. You don't know that

it's wiring. You don't know what's not being affected by another component that's making it work erroneously. Then what would tell you an oxygen sent needs to be replaced? If it pointed to that system? You've got to go through a trouble tree of testamon. All right, and I'm assuming Bill, Bill, I'm assuming you didn't do that. Well. I replaced every sensor, every management engine, how many sensors? So I replaced the rear O two sensor. I replaced the CAMP censor. How many do that take? Like you

when you say CAM sensor? That was so oxygen sensor only one? So there's two down and an upstring? Got it and I both okay? Yeah, what that code tells you though, The one thirty two is a circuit code, so that means it's not a sensor. It's a circuit to look it up already, Well, this is common code. Oh, I'm sorry, but it's it's also a heater circuit because they have a preheat. When you turn the key on, it runs voltage to the oxygen sensor preheated.

Well, it's not seeing that circuit, so it could it could be as simple as a fuse. They do have few circuits for the heater. But you just you should just pop by shared and they can, you know, quick things like that. They do courtesy checks all the time. Now they can't dig into something deeply, but they can do it. Check Randy, what's going on with you? Randy? I'm sorry, I didn't see that number there. That's the three or three? Martina? What's happening? Tom?

I got an hoa problem? And I know how you love so well you know what, I love them and hate them. I really mostly hate him though. Well, yeah, I'm with you, but unfortunately I bought it some HOA about twenty years now. Now, see that's the part where I like and when you said unfortunately I brought into an hi. I'd rather have an Hoa than no HII. But I'd rather have a good Hoi than a bad ho But obviously, go ahead. So what's happening the problem problem

is? Okay, So I'm president of the board, so you know where I'm Oh, you're you're president, So you're the one doing all the dad bad stuff. Then well, actually I'm trying to fix things, but uh, I'm running into some roadblocks. So I'm hoping to get some advice here. Okay, Well, tell me what's going on. Well, we have an insurance broker that did not notify us when our insurance company decided that they were not going to renew any insurance policies. So your insurance broker didn't tell

you that they're not renewing. Well, okay, so the insurance company told notified the broker's March of twenty twenty three, over a year ago. Okay, our broker told us, Oh, by the way, your insurance company is not renewing at the end of March, and they told they told us the middle of February, so that gave us six weeks. We said, they said, no problem, we'll find you somebody. Well, here it

is second week of April. We still don't have new insurance covering. What kind of community is this, by the way, it's a townhouse community, ninety three unit. Okay, now listen, we are going to get compassed on to talk about this. This is a crisis, by the way, facing facing a lot of people. But I'm going to cut right to the chase. Since you're talking about a fiduciary here, or you're trying to make it that, and it's not not by any law I know, So I

don't think that you're going to be able to hold that. If you're thinking we can hold this broker or agent responsible, I don't think that's the case, not necessarily what I want to do, Okay, So I went. I talked to another insurance broker that was recommended by the vice president where I

work because she's on the board of another ITSUA downtown. And this this person was very helpful, but she ran into a roadblock because she does not have broker of record signed over to her, so they wouldn't the insurance companies wouldn't give her quote. So it just so happens that two people on the board, there's a five person board, two of the people have personal relationships with our current broker. One of them lives with her, the other one is

best friends with her. Does that have to do with anything? Well, our broker is not finding us insurance coverage. That's that's what we'll get rid of your broker, get a new one. Well, the problem is the personal relationships on the board. So what I want to know is, being headsent of the board, can I just get somebody else, you know, assign them broker record and let them go to work on it, because well,

that's the matter. Hold on, I'm going to ask Compass about this, But I believe that's a matter of bylaws as to what power you have to do that. But this is a serious problem, and I have a very obvious question. I have a very obvious question, and I want to ask it to you, coming up, like, you know, what do they want to do? Even if they like the broker, what do they want to do? Just let it expire. I mean it's going to affect them negatively. Hold on, go with a sure thing Denver's Best roofer Excel

Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up, Free obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Yeah, rid News. You need

that so you don't have to run incousas as we can. Show Shooter's gonna help. Come Man six is the Troubleshooter Show. Now Tom Martino, Hi, Tom Martino here, Welcome to the show. What's happening in your life? This hoar brought to you by Grossmanwellness dot Com For two hundred and forty nine bucks. You can get a real measure of your health with blood work consultation and see where you stand recommended supplementations. All that based on blood work.

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Day or car Fridays, people love to say. And we had one issue here though with insurance that had nothing to do with cars. I want to get to because it's puzzling the hell out of me. I'm not sure what this guy wants to do, but I think we got to sift through this. It's pretty serious. Basically, Randy says he's the president of an HOA. He's at odds with his board because they have an insurance broker that's not doing his job. That's it in a nutshell. And Jeremy, we have

a question for you. This particular insurance broker found out a year ago that the town home community wasn't going to have its insurance covered, I mean renewed okay, and Jeremy, a lot of townhomes and condos are having their policies canceled, right, yeah, yeah they are. Yeah, it's a problem in the industry. Well, right now, Randy was given and the board they were given six weeks notice to come up with new insurance. Now apparently

they can't get another broker. And I don't know why because they say they're talking to another broker, but they got blocked by our broker of record. They couldn't get close. Your broker of record claimed the territory. Basically yes, now, now let me just okay, but who has the authority to hire and fire that broker? Randy? Well, in our bylaws you mentioned those earlier, it says the president will have all the normal powers granted to

presidents and CEOs. So I would think, I don't know, I've never done this, that the president would have that authority. And at the meeting we just had the last Tuesday, this past Tuesday this week, the broker knew we were all disappointed, and she said that if we wanted to get another broker, she was fine with that. Now, the broker that's a record right now, does she live in the community, No, however, she well, not right now. She used to live with her boyfriend who

lived there, who is a homeowner there. He just recently moved out. Okay, okay, that's tm I right now all I need to I just need a quick answer. So, so when is your new When is your insurance done? When is it? What's the expiration? Right now? We have a temporary policy that expires the first of May. Who gave you the temporary policy? Our current broker, and it's const a thirty thousand for one

month. Now, here's what I want to know. If the other board members like this broker and won't get rid of her, what do they don't they understand she's not doing your job. Is she presenting you with a new policy yet? Not yet. She keeps saying she's got something for us, but so far she's presented nothing. She just keeps saying, So, you're buying temporary insurance at thirty thousand dollars a month a month? Yes? And how many town homes ninety ninety three? Does that sound like a lot of

money to you, Jeremy. You know I got out of doing those a few years ago, so I'm not as up to date on it. But yeah, I mean it's a lot of money. It's probably not horribly off of the going rate. Scary enough, Now when he says he didn't he doesn do it, the Compass still does it? He works out you Yes, yeah, Compass Insurance Group. Jeremy personally doesn't do it. So here's what I want to know. Then, a broker of record? Is that true, Jeremy, If you called to try to get rates for somebody,

they'd make you show that you're the broker of record. Yeah. On the commercial end. This is all has to do with just commercial insurance. But basically he could have the new broker submit a broker of record for those quotes. So if the new brokers locked out of the quotes from different companies that they're trying to get, he could have that new broker submit a broker of record to all those companies and then the new broker would be able to get

those quotes. But then, okay, but what if there's an old broker that has not resigned yet. In other words, if they wanted you guys to do it, you submit a broker of record. What happens if there's two brokers of record? Can there be? There would? Indeed so let's say he called us and we were going to get a quote with Travelers, we would submit a broker of record to Travelers, and then that quote would

be released to us as opposed to the old broker. Well then okay, but then who decides who's the right broker the insurance well, the insured ultimately, and then the insurance company would make that switch. So it doesn't make sense to me, Randy, when you said you had a broker who could not get a quote. I was talking to a broker. She's not our broker record. I was shopping around. But she but hold on, you

heard what Jeremy just said. All she would have had the new broker would have had to have done is submit a broker of record for that quote. Okay, but do And she asked me if I would sign a broker record form. But I we are the old broker is our broker record, So I don't. You can listen for different let me, I don't know if I'm hearing You're right, Jeremy, But can I have a broker of record

for a different companies? Yeah? So if you have, Like, let's say there is a company that they have not gotten a quote from his current broker has not gotten a quote from and the new broker tried to get a quote from them, then they would naturally become the broker record for that company. Do you hear that, Randy? So you don't have to have just one broker of record for every single company, right correct? Okay, so

you got your answer right there. If I were you, Randy, I'd call Compass Insurance Group, have them quote, give you guys some quotes. Then say to her it's very easy because if Compass doesn't give you a good quote, I mean I don't know if they will. This terrible it's a terrible industry right now for congreg for community living. So here's what you do. Let's just say Compass comes up with three different quotes from three different companies

right now. You go to your broker, your other broker, and say, okay, here's what we got. Can you beat any of those? And what are your stupid board members who like this broker gonna say, well, we're sorry, Randy, We're gonna go with the triple expensive one because we like her. Are they gonna say that, well, put it this

way. I wouldn't put it past them. Oh come on, now, you're telling me if your town home community had to pay triple the premium and all of they all of their premiums go up triple, all of them, they would say, yeah, we want to do it because we like the broker be Randy, are you telling me that's the case. Well, I'm telling you that that seems like the case right now. But so basically I can go ahead and sign a broker record for this other person I was talking

to, and she can shop around with her. You know what's really amazing to me. I'm gonna I'm gonna hang up on you right now, Randy, because what's really amazing to me is I've been in town forty five years. We've been doing insurance checkups for people for almost the entire well, no, they've been in business whatever twenty twenty five. I have shown people eighty five percent of the time that Compass Insurance Group can beat the hell out of

any quote. They're an insurance broker and they handle about twenty six companies. And you just heard me talk to them, and they're willing to talk to you, and you said, well, I'm gonna go get this other person goodbye. We're done. Three all three seven one three talk seven one three eight two five five. You know you can lead a horse to water, but you can't make him drink. That guy is a moron and shouldn't be

the president of an HOA. And I think he's misinterpreting the whole thing, because I doubt there's anyone in the entire universe, I'm sorry that would say, Oh, no, we like the broker. We're just gonna pay triple Yeah, we like doing that. We're gonna do that because we like the broker. Now, who in their right mind would ever do that? Three oh three seven one three eight two five. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content.

Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martine, you're a troubleshooter three oh three seven one three talk seven one three eight two five

five. I must talk to uh oh yeah, she's been waiting a long time too. My god. Okay, let's talk Alexa. What is going on with you? Hello? Alexa? Hi? Are you talk good? What's going on on? Every time somebody calls you at home, your Alexa goes on. It's sun and conference calls to have my name a boot? Long time was there? And I, by the way, atime people lived to Colorado, I always say, go to the referral list. Oh, thank you, you know, I mean I was. I was trying to

give that guy a hint. He's getting screwed. And back and forth anyway. So what's going on with mold? I hate hearing mold. If you would have told me my house had mold, I would have told you you were crazy. So typicult track home late nineteen nineties. You've been there the whole time. I'm the third owner. It was five years old when I bought it, but nothing was really done on the house before then. So

fast forward to my daughter's I mean compromise. And they run various blood tests trying to see what else they can figure out and when they ran the last of blood tests, hers came back as having moldic spook. So, by the way, just so you know, and I'm not disputing that, just so you know, about ninety eight percent of us would come back with mold exposure. It's the level that counts, right, and hers were very high. Okay, hers were very high. Now, who there's not many people

who test for that, So how'd she get that done? We go to functional medicine people and I just want to ask, and I promise you I won't go down this bunny hole. I just want to know though, out of curiosity. When you say functional medicine, are they mds? This one is FNP tythe and C is what a functional nurse practitioner? Oh okay, all right, So anyway, so what's going on? So we got me tested and I've had huge fatigue for years, and mine were even more out

of the range than hers were. So we got an environmental assessment person who came looked at every room basically said yep, pulled up the carpet, Yep, there it is. Yeah, Hold on a second. This environmental person you didn't get from the refer list because they they wouldn't pull up carpets and anything. They would do a mold sport test in the air. They also did multip test too. And what did they find? We have bold? No, I'm not asking that. There's you can everyone has. There's just

let me put that out there. Everyone has mold everywhere. Do you have toxic mold? And do you have dangerous levels? Yes? Okay I would say all dangerous, but yes, we have toxic We have staffy, Yes we now. This mold assessment person told you you have toxic levels of toxic mold. I don't know if he used the word toxic, but I think I'll help if I just go keep going on this. No, I know, but but there's a reason because I'm gonna have to go back and ask

it anyway. But keep going, go ahead. Okay, So we've started the remediation process. We're almost done with it. What they have found now? Who offered their a remediation? Was it the evaluation company? It was and I had had a different evaluation also done. And how much did they How much was this contract for remediation? Initially it started at twenty thousand. Because we because you don't know what you don't know and what is it right

now? We're about seventy thousand. Okay, you got ripped off. I'm just going to tell you so if you wanted to know that, I'm going to confirm it without looking at it. You got ripped off. But keep going. You have a track home. What size is it about? Thirty one hundred. Yeah, they're putting you together. That's what it's called. They knew they had somebody who was overly concerned with the health. And here's

what they did. They put you together and they ripped you off. I without even seeing I would love, though, to see the actual testing you had done and the actual remediation they're doing. But anyway, keep going. So you've been ripped off for seventy grand what's going on now? Okay? And I disagree because okay, under every window, So this is the problem. It's not that the remediation part is not the problem. The problem is, well it is. You just don't know it. You just don't know

it. But keep going. The flashing was not done properly by the builder. And so under every window I have pictures that they took. Everything that they did has been documented with pictures. Yeah, start to finish and there is mold under every single window, almost every window in our house. And I wanted to know, I mean, my house. We can't. And let me add one other thing. Some the other things they found were where

there's missing insulation, thermal apply was put in backwards are completely missing. Yeah, okay, uh no, I don't doubt that with I don't doubt that with track building, some of that happen. I just still think and by the way, I'm with you on that, that probably was a very very shoddily built home. I'm with you on that. But as far as the remediation goes, mold is not as crazy to get rid of as people think,

and it can be arrested and stay in place and simply sealed. You don't have to take out everything and rebuild, but you do as much as you want, because again, they got you already and you got to keep going. So now, but I need to know where we're going with this, because it sounds like that builder really did a terrible job. And I'm with you on that, right, and that wouldn't be unusual. By the way, that would not be unusual. Yeah, where I'm headed is it

can't just be my home. There's one hundred homes ish in my area builder built. I have casement windows. Two of the models had case windows. I'd say there was eight models total, So I got to believe if they didn't do the flashing right on my windows, they didn't do it right. Well that's not entirely so it could be. But let me explain to you about track builders. Okay, I've often found this wonderful when people say, I have US homes, or I have this home, or I have that

home. Who's the community builder, by the way, who's the builder Richmond? Okay, Richmond is not Richmond, and US Homes is not US Homes, and no home builder is a home builder. What a homebuilder is is a brand name and his assembly of different contractors that every single home is built

by someone else. Now, they might have the same crew on three or four or five homes, maybe even ten homes, but most of the time all of those subcontractors are interchanged, and the only thing that remains constant is the corporation who hires the subs and they might have project managers or general contractors. But the point is everyone who worked on those homes are different most of the time. So the people who put your flashing in aren't necessarily the ones

that put the flashing in for the whole community. You're looking at it as if it's a factory, and it's not. So. While you may have a house that is completely shoddy, there could be other homes that are like that or not. You don't know, correct, Okay, ok. But my understanding and the people I've talked to is I agree with how you've explained that that it's teams probably would have worked on multiple homes, and so there

could be multiple homes. Oh yeah, my neighborhood with the same shoddy construction. No doubt they or the company itself sucked and they didn't you know, they didn't supervise enough. But keep going. So my concern is can I go after Richmond? Of course not. They didn't build that home for you, then who would I go after? You don't have anybody to go after. That's just called life. There's no one to go after. That home was built in the nineties. If we had that kind of liability, no

one would be in business anymore. There's two kinds of statutes of limitations. There's one that starts tolling when you discover a fraud okay, or a breach of contract. Now, in that case, even if you were, then there's what's called an absolute statute of limitations, which means, no matter when you discover it, if it's after a certain number of years, you can't do anything. And one of those numbers I know is twelve years, no

matter what happened. Now, there are special circumstances where the government, in egregious situations like with the cat, like church, or with like President Trump, they start they do a special law like in New York they did for Trump, where they opened up the statute of limitations so that woman could file a lawsuit against Trump. Oh okay, what I'm saying is and that's a fact. I'm not being political. So if the legislature they can circumvent that.

But most of the time your way beyond the statute of limitations, both both the discovery and the absolute. But let's just say you weren't okay,

you still don't have anything because they didn't defraud you. You bought it from someone else, And so we could make the argument you did not do your due diligence with a home inspector or or nothing, or that it's just life and by the way, if you knew how many homes had molded them, you would shudder, because we're under an illusion that we don't have more. It's not. First of all, it's not the mold that's the problem.

It is the sensitivity mold to mold that's the problem. Correct, Okay, Well, and then also it's the charlatans taking advantage of those who are sensitive not only physically but psychologically, because about eighty to ninety percent of the mold cases for people are people who are looking for something because they don't feel good and the mold has nothing to do with it. But when they find someone to tell them it's mold, then they feel better because they have a reason

for how they feel. And then as a result, they go after the mold instead of trying to find whatever deep seated problem they have. And I'm talking after forty five or fifty years of dealing with people on this. It all started with Ed McMahon. He was the one that publicized black mold and insurance and all of this, and then people started lacking on to mold as the reason for their symptoms when they could find no other symptom and when it

wasn't black mold. It was chronic fatigue. I mean, it's really these are popular trends and it's people searching for a reason for their ailments. Now I'm not saying there aren't people who truly have mold. Oh there are. There are people that are deadly ill for mold sensitivities. Oh, I don't doubt it one bit. But even those people, when you go into their homes, don't need half the mitigation they pay for. So it's a big

industry that is, it is perpetuating itself on fear. So if you're looking to go after there would be another serious question, what are your damages? What are your damages? You couldn't sue for health damages because you would have no atta attorney in the world that would try to make a case that you had mold poisoning and you and your daughters are sick because of that home. There's no attorney in the world that would spend the money it would take to

try to get the damages that you think you suffered. So that is out. So the only damages you could go after is the seventy thousand year up to where one hundred, and in that case you would have the company even if you were not beyond the statute of limitations, and even if you bought it directly from the builder, which you did not, but let's say you did, then that builder would have the right to go after that mitigator to make the case that they ripped you off, and they probably win on that

interesting. I mean, I hate to I know you didn't call for this, but you know what, if I don't tell you the truth, I feel like crap going to make you feel good by saying, oh, yeah, yeah, go after Richmond and go after this person and seventy grand, oh yeah, get rid of that mold. You've been so entirely ripped off. I feel so bad for you. I mean, you wouldn't believe how simple mold is to get rid of. And for them, I don't even know where seventy grand could come from. First of all, you can just

kill mold and keep it where it is. It's not the mold that's causing that problem. You kill the mold in ten minutes. What the problem is is stopping the water from feeding it. Once you cut off it's once you cut off mold's food supply, you kill the mold, it's gone forever. You don't have to do anything about it. Nothing cover it up. You don't have to do anything about it. It's not going to be mold again

unless more water seeps in, so you stop the water infiltration. That will never cost seventy thousand if you had to do a whole new roof with all new flashing on every single window in your home. That's not what they're doing. They didn't just kill the mold. They made you feel that somehow your house has cooties and they have to remove each and every piece of wood and

beam and everything the mold touched, which is a lie. The truth about mold is you kill it, and mold is not going to deteriorate the wood and it's not going to get into your air once it's dead. So why do people not just kill the mold Because these contractors lie to them and say, oh, it's gonna stay in your house forever unless you get rich, you gotta cut it out. I know they told you that without even talking to you. I know that's what they told you, and they lied to

you. Because you don't have to cut out mold. You just have to kill it now. If it's somewhere you can see it obviously you want to put in some new dry wall and make it look nicer. Of course you do, or you paint over it. But the point of this is you kill the mold, but you must stop the source, the food source, and the food source is always water. So we just educated you. I don't think it's gonna make you feel better after spending seventy grand and knowing you

can't recoup it. And by the way, you're not done, right, They're probably not done. You're gonna probably be into what one hundred grand? We're almost done, so okay. But here's the good part. If you don't tell your daughter, do your daughters live there? Yeah, okay, if you don't tell your daughters what I just told you, they're gonna start feeling better because they got rid of that mold. So that's a good part. That's a good part. They're gonna start feeling better because they're gonna think,

well, we took care of the problem. So that's wonderful. I wish you the best. I really do, and I mean that sincerely. I swear to you. I didn't mean to like you know, I don't want to make you feel bad. I just truly have to tell you the state of Mold. People are obsessed and contractors are ugly, dirty, disgusting, vile people who take advantage of that fear. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're

content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three three nine two zero sixteen twenty two. Hi Tom Martino, you're troubleshooter three oh three seven one three talk three oh

three seven on three two five five. What's going on sharing with T Mobile? I'm so sorry for the weight. We had so many people online. What's going on with with T Mobile? Well, first of all, you're worth the weight, so thank you for taking the case. We canceled our service with T Mobile back on November fifteenth of twenty twenty three. We received the bill December twenty seventh for three hundred and eleven dollars in the eighty three And I want to stab and now I might be wrong. Did they say

you never returned a phone? Know? What they were saying was that when we called them on twelve twenty seven that there were two booster boxes or signal booster boxer, they thought we only had one that we hadn't returned. Okay, well then I was wrong about the phone. But you know how many complaints we get sharing about this very same thing that people are being accused of not returning equipment. That's why I said phones, what I should have said

equipment. So did you have stuff you returned or not? Yes? We did? Okay, this is too much now and it's all T Mobile. Yeah, yeah, it's all T Mobile. I've called them seven separate times, speaking with their supposed customer service representatives. I absolutely believe you. I think that we've had at least a dozen complaints like this. Wow, I bet. Yeah. Well, now they've sent it on to a collection agency,

which, oh, but I have really good news for you. First, you didn't pay it right, no, okay, because we returned the products and we have proof of returns. Yeah. See, this is the good news. Saying that they have it. I'm sorry that. I'm sorry you had to wait for this answer because it's so simple. But here is what goes on. You're not going to stop the collection activity. And here's

why T Mobile's done already. They sold that. Okay, there are sleazy collection agencies who will go in and pay pennies on the dollar to buy up these bills. Okay, Now they're going to harass you and they're going to threaten you. But here's the good news. They almost never ever take you to court. But even if they do, do you understand what they have to do. They have to prove their case. See a lot of people believe once it goes to collection, oh damn it, I may as well

pay and get it over with. I don't feel that way. I tell collection people if I know I don't owe something, I tell them take me to court. In fact, I want you to, because I need to get this past me. I'd like to just prove it's not my bill and beyond with it. So that's what you tell them when they contact you, You say, you know what, would you please take me to court? In fact, I'll wait for service if you tell me when your guy will be here because I want to get this behind me. They don't know what

to do with people like you. What kind of proof do you have? I've got numerous documentations of phone calls that I had with T Mobile? Good. I also, do you have a receipt now? Did you mail it in or drop it off? We mailed it through the UPS and I have the tracking. See you got it. You're golden. There's no way they're going to collect from you. Yeah. No, And I don't want to pay it, you know, because we they thought I only had one booster

box. We actually found two in the hall and where you turned both of them immediately as soon as we found out that that's what the bill was for. So I feel like we did. What is this about? What is this about tea Mobile going after people like this? I don't know. For some reason, it seems like the communication from wherever the warehouse is, I think it's Fort Worth exis. Do you recall a few people talking about this stuff and it's T Mobile? Yeah? Yeah, T Mobile. I'm so

glad I switched out of them. We went over to Pure Talk and I couldn't be happier. Oh really, So tell me about Pure Talk what is it for your home too? Yeah, it's our home and our business line, and we have excellent connectivity with them. They're usb good. If you have any problem, you have a non foreign speaking person that you can deal with. Hey, Sharon, I want you to do me a favor. I want you to do me a favor. My number when we're not here

and when we are here, but three oh three Martino. If they serve you, call us. I want to know if they actually serve you for court, call us back. I have to take this break. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out

now three O three seven seven one help. You'll think you're his only customer when you choose Frank Dround and the Real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Yeah, ripped news. You needed that so you don't have come running sustas as we can. Shooter's gonna help coming man. This is the Troubleshooter Show. No Tom Martino, I mean, hey, Tom Martino here, welcome to

the show. Three all three seven one three Talk three oh three seven one three eight two five five. Mark we still we got yet another call last hour. You weren't here. You're not gonna believe it. T Mobile accused of not returning equipment. This is becoming an epidemic. They all do it, I mean every one of them. But yeah, T Mobile they accused me of that years ago. I can't believe how many people have called about

that. Anyway, I'm Tom. Welcome. This is a consumer show where we solve problems, answer questions, day complaints on YouTube, on Facebook. I call them them my YouTube morons and my Facebook flunkies, and uh we hang out there if you want to leave us message, We also, of course, are on all the social platforms for messaging, and you can call us at three oh three seven one three talk. That's the station number seven

one three eight two five y five. My personal number twenty four to seven open twenty four to seven to leave a message is three oh three Martino three oh three six two seven eight four six six. Chef has a question on a body shop. Hey, Jeff, what's happening? Well? Hi, Yeah, I buck to you guys before, but I got into a rear ending when I was up. Are you there? Man? Hello? Something happened just all of a sudden. Huh okay, see uh that line three?

Just uh, Jeff or I don't know what happened to you, bro Let me try. Is he on there or not? No? Go to Mary? That looks fun. Okay, Mary, what's going on? Mary? Did that call me? I don't know? Oh, okay, you called up. I'll tell you why. Dear. You called us a while ago. Yeah, and you had a problem, so we're calling you back about it, Yes, sir. Now do you remember what you called us about Tom Martino? Do you called for a problem that I owed? Dha?

What's that, dear? She owed Denver Housing Authority? Oh? Oh, okay, I remember you're okay. We talked to you. We did talk to you already. They said you owed them money for some damages. Didn't you have a bunch of cats or something? No, sir, it was a false charge at the twelve years ago. My farmer. Wait there, here's my companion, Charlie did not you're on the carpets, the lilolium or the legs of the island. Ever. Yeah, and I had no choice but to go to come up with it about I could pay I chop

a by rent. I did not want to come to dha at the postplace. I've never liked d Aha. I despised it. Hey that I had a small problem, not this lam area. Where do we stand right now? Did they evict you from where you were? You know? But are you the one? You're the one that you're the one on s s I and you're on Denver Housing Authority right yeah? Ses today and they say your dog caused damages? Did you have a dog? I just told you my

late cert if I therapeutic compagitt animal Charlie did not do that. He was okay, No, I understand you didn't do it. But they're saying you did it right, yes, sir, okay, Now what do we do about this? Well? Then who did do it? Well? She says it's a mistake and it's from ten years ago, so twelve years ago. How are they collecting this? Are they attempting to collect it? Were they taking a little out every month? Were you paying them? Or have you

never paid them. Excuse me, I had a meeting after they made the false, false stuff, and I guess I had no choice but to go how long ago? Here's what I want to know. You say the charges from twelve years ago, thirteen years ago. But I moved across the street when I first No, no, I get that. But when did you have a meeting with them about it? About almost a month after I moved in over at ten? So you've been fighting this for you've been fighting this

for twelve or thirteen years. Yes, sir, did anything happen recently? Why? Why did you call us like in early April? Did did something happen recently? I've been talking to my Section eight certification specialists ask you. They give me a few ideas. But she she, los are a lot of people. It shouldn't I should have been charged it. I understand. But okay, here's what I'm trying to get at Mary. Every month at

the added a let's maintenance who pay? Let's see charge is twenty five dollars a month on chop of that, and you've been paying that for twelve years. You've been paying this abatement fee, this twenty five dollars a month for twelve years. Yes, sir, come on, don't believe me. Call Stephanie Blunt. Never housed on a property marager. So if you if you refuse to pay it, would they kick you out? I don't trust the government. Why is that I should never have been charged in the first place,

because Charlie didn't do the damage. I walked him quite a few times due No, No, I don't believe. I don't I don't believe Charlie did it either, So tom my understanding from a caller. Now, I haven't seen any of her paperwork. But that fifty dollars a month was just a simple pet fee for having five dollars a month on top of my rent, lady twenty five? Yeah, lay lady, come on, it's twenty five dollars on top of a rent. Now in your rent did you have did you have a pet fee in your rent? No? No, are

you sure it's not just a pet fee? That twenty five dollars? No, the deposit was paid, but I moved in across the street when I first came here. The pet deposit you mean, yeah, I didn't have I didn't have to have one because I was I still I was still get a little bit of finishing up some Okay, do you have here how I'm going to do this? Mary? Mary? Do you have any written documentation of this fee they're charging you? Yes, sir, I have tried to

offer that. The last time we talked. I never got a copy of it. He told me. No, I told you know what I told you. I didn't want it. I've got a new ledger I just got just before the last call, and and everything. And Okay, here's what I want to know. So far, you've paid if you've paid twenty five dollars on top of your rent for the last twelve years, you've paid in thirty six hundred bucks. So it's down to twenty two hundred something now,

So what the hell was it in the beginning? Okay, well, I don't charge for repressing the stupid not shad carpet plus shad carpet, right, they said, I'm sitting on the top of the rose. Certainly they can't after all these years, they can let her slide on the balance. Come on, no, they can't let me fight. According to Stephanie Missus Stephanie Black, property manager in housing Administrator Missus Shadow climbed the individual Okay, I

can't. I can't move from here until what I always paid up. Then I can stay here and tell buokla and I can find a better place. I can't believe, as cordial as she is, that this was even an issue after all these years. I know. I'm not the government. I'm not fined. I'm not Denver Housing Authority with all their illegal stuff in the eighty five years they date a business. I've got things out of Westward and her people going to Channel seven or stuff about them. I want to ask

you a very okay, let's just try to simplify this. So right now, you're calling because they won't let you move to another apartment until this is paid. I can't move out here it's paid off anywhere. Well, of course you could. Let's just say you wanted to move to Florida. You're telling me they would lock the doors and keep you prisoner, mister Martino, I don't put anything passive. I'm seventy years old. That's you know a

lot of things. What wa wait a minute, you're seventy, Yes, sir, you're seventy years old around you time, seventy, we're the same age. Want to go out to eat. I mean, come on, this is like, this is like unbelieved. I thought she was eighty five. I didn't know that. Okay, she's seventy. Wow. All right, what a nice picture I have in my mind for the future. Now listen, here's the deal. I don't know what we can do. On a serious note, Hey, Kachina, did we ever reach out to that

housing to housing people? I don't see that. Well, yeah, so I see it was a signed to doc. She tried, and I don't know what right there? Okay, true, we got DOC on the case. Well, what did dog? No? Seriously, did Doc call the housing authority? Let's ask Doc if he recalls this case with Mary. I think he was telling me she was being evicted. I remember him telling us that. Ask her if she's getting evicted. I don't want him, I don't want you. Right at this point, do you think her dog actually

did it? Well, man, I mean it's too late now to even defend her on it. So she said, thirteen years ago, how much was the total? Forty nine hundred? She said, right, wow, forty nine hundred, So from her dog twelve years ago. I wonder if she was just letting the dog kind of you know, go in the house. I don't think so. I don't think so. You want to say, well, hold on a second, though, she's seventy years old. We got to have we got to give her special grace. We do that

every day here. Okay, now, people, what do you think Kachina? I would like Deputy doc. I'd like you to ask him what he's doing on it. I got to take this quick break. We got rufe max ceiling. Has anyone heard of that? And then we have a car tow. We're going to talk about an employer. All of that coming right up. Go with a sure thing Denver's Best roofer Excel Roofing dot com.

You don't pay a cent. You're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one

three talk seven on three eight two five five. Okay, So, Jeene, what's going on with you? Gene? What's happening? Geane? This is Jean exactly, Higene. What's going on? Well? Oh, I had a friend here and he just left. He was trying to well, if you want to give me some general you want to give me some general information and we can talk to him later, or do you want to just what is the issue? Since you've been waiting so long, let's what's the

issue there? Okay. The issue is that I purchased an onnon from my I mean I live in a condo. Yeah, and a couple of years ago I got approval from the HOA to have the onion installed. Okay, you did get approval, Okay, I got approval. Now the guy, the manager that approves it, it's bad to say, he passed with cancer. And I know Jim would have been more reasonable. So you are they denying that? Are they denying that you had approval? No, that the

unton got put up? Okay. I have lived here for thirty years. Okay, Okay, for over twenty years I had I've been having problem with water from the gutters above pouring down onto my patio and they have been bandonading it. It hasn't ever really been corrected, right. And I think after the eying, when they put the inn and up, everything looked really nice. It was good. But last year around July, we had a down pour of water, right, and I mean the water poured all the way

from the patio across my stairs. And I noticed that because I'm my patio was pointing south. I get a lot of sunlight on that patio and I get the end of the patio of the the part that was holding it. I think it may be called the raft ear. Yeah, it pulled apart. They pulled apart like always pulled. Tell me where you're talking about? Pulled apart outside your back door? Well, now this is I have when you walk out on my patio. I have a little coverage. I got

it so that you're talking about the rafter above your patio. Yes, okay, So where are we going with this? What can we what can we help you with? What's going on? Okay? Okay, now they want me to take They had some work going on here last summer and they told me I needed to remove the donning. Oh put it back up. I get it. I get it. Well, they did it. They didn't do the work last year, and so they postponed it until this year. Okay, So this year the work has still not been done and they're supposed

to have some guy to come out on Monday to do the work. And he came and told me Monday this week that he was coming to do it. And I said, will they be able to put my funning back up? And he said yes, no problem. Okay, let me ask you this, jan Jean. I need to get right to this part. Did they finally did they finish the repair, not the awning part, but they never did the water repair. Never did it. The girls just called me Saturday asking me the manager of the president of the of the HOA ask me

if they fixed it or not. She don't even know. And I told them no, So I sent up pictures. Okay, so they blew those pictures up and then they sending me a letter yeah, and an email saying that it's unfortunate that it's been determined by the contractor that the building will not support the weight of the awning and it cannot be reinstalled. Okay, but I need there's two things going on here right now, Geene, the first one I want to know. I understand about the awning, But the first

thing, are they going to fix the water damage? They're supposed to send some guy out, okay, Monday. But even if they do fix it, they're telling you you can no longer have the awning exactly, and I'll pay four thousand dollars for it, oh my gosh. And they say that it won't be it can't be supported. Yeah, now, no, we had one guy over here. But if that's okay, let's say, let's say it's true. Okay, I want to take both sides of the argument.

Let's say for let's say it is true, Well, there's nothing you can do about it. If they can't, if they won't let you put it up there because it won't support it. The argument, well it used to be there, won't won't be good enough. In other words, if they if they notice somehow that it can't be supported, is there anything you can do to have it reinforced. I'm willing to come out of my pocket to pay whatever needs No that, well, did you tell that to them?

Did you say to the homeowners? No? I have not spoken with him, you know, when she sent me in the email, I think, I think what I would. I get what you're doing. I get what you're saying. They don't want you to put the onning back up. By the way, May I ask something? Do other people have awnings? That's another guy has an onon? Is it like yours? It's a retractable one. Mine is a retractable one. They're pretty heavy, man, is

it? Yeah? Okay, now here's what I'm thinking. Okay, I think first you should try to talk to the person that wrote you the letter and say, I understand you discovered my awning will not be supported right now the way the roof is. You then ask just let them know you got the message. Then ask them what am I allowed to have someone? Uh, let's say, reinforce it so we can use it. Usually they don't mount on the roof. They mount on the side. Yeah I can't roof.

He didn't put it under the river. It's on the side, right, Yeah, it's kind of over this. Uh. If you could almost reinforce it, if they had allow her to do that. Yeah, yeah, right. I mean if you ran a two by six whatever the length of that, it would mount right up on that. Ok. Yeah, Well, all I know is. I had a friend of mine, a couple of friends. One is a handyman and uh, and he believed that they're not going to ever get it right because they've been just banating it over

the last years that I've been over twenty years. I wanted you to know that, over twenty years, the same water made caused my whole patio to fall on top of my car. Why were you parking under the patio? Well, how's that possible? My car porch is under my patty. Wow. Okay, here's what I need to do. I want you to call. I want you to talk to them first. Then if they then, if you have a problem, call us back. And we need to get a copy of that email she sent you three oh three seven one three talks

seven one three A two five five. Now I'm not entirely sure about let's see, Oh, Doc, company, doc's got an update. I'm married Doc. You know you remember Mary who was in that place and she was being charged from twelve years ago forty nine hundred bucks for dog damage. Oh yeah, I sent an email to the Denver Housing Authority and I haven't gotten a response. I'll tickle them again. Are you? But did you am I remembering this correctly or not? Did you tell me she was being evicted

or is this someone else? I think there's someone else. Okay, okay. So she's paying twenty five five dollars a month on top of her rent toward that bill. She's been doing it for twelve years. She's got a balance to of around two grand. I mean, that woman's been paying forever. And I think you know, we got to figure it out. So you did write to the right person, I think so? Did I did it at Denver Housing? So which is what? And did you use her

name and complex and all that? Yeah? I will, I will check with her to make sure that everything right. All right? Thanks? All right? So Mary, Mary, we're gonna call you back on that. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free,

no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven one help you'll I think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, you're troubleshooter three all three seven one

three talk three O three seven one three eight two five five. Okay, let's talk about this Max roof, Max Roofmax ceiling whatever the hell it is? Rob, what is this, sir? I'm not really sure what it is. We know these two people. One them's elderly, the other one just turned sixty five. So we see this blacker in their yard and it says uh max uh at roof Max and that had up on getroofmax dot com. And so one of the first tip as we asked them, well,

what do they do? I'm trying not to laugh it Ken told them that we have this special formulated chemical that we're going to spray on your asphalt roofe and it's going to soften it up and it's going to make it hail resistant about five years. I'm right here now, roof Max m A x X. Right. Yeah, We've talked about it this a lot. It's just uh, well jaspress garbage. It is. It's a joke. Got ripped

off. What they well, you didn't do it, did you? Oh god no, they say easy, proven, affordable, or alternative to replacement. They're not saying it makes it helproof. They're saying that you don't have to replace your roof anymore. They will do this instead, and it resurfaces your roof. They told them that it would soften their tiles up. Yeah, and so they soften them, so they lay flat again and seal is what they're saying. I just I just was happening to me. There's nothing

on this website that talks about hell resistance, not one thing. That's the first thing that came out of his mouth. Well, okay that I think what they Okay, I think what they might have said. Man, it is what I know. I think what they might have meant was you don't have to replace it after a hailstorm. They bamboos Come on, Well they didn't bamboozle him because he didn't do it. No, his neighbor, the old guy, Oh he did. The two people I know did it.

Oh oh they got and fifteen. Well that's that sounded way cheap to them. So they thought, you know what, this is a good deal. Is probably theirs are probably a little lower than ours and are beautiful and their roofs don't look good at all. So did they do this after a hailstorm? No, it just did it like a month ago. But why did they do it? I have no idea. I don't want to embarrass them. Man this Yeah, I'm looking at this. This looks like a bunch

of garbage. I mean, it really does and out and they say that what they do? They say that it basically all. Their only claim is it softens the roof so it lays down and seals. That's what they're saying, restores flexibility and water repellent action. Well, in their Q and eight it actually says, will roof max seal my roof from leaks? Short answer no, what that's what it says right on their own website. I think they said they will prevent it from leaking, It says, short answer no,

because ninety nine percent of roof leaks occur the flashings. Oh this must be local too, because their phone number on their side is A seven, one nine. Well, the products sold across the country and then yeah, it just has contractors buy it and spray it on. Yeah, the website shows animation and and what I Listen. What's really silly about this is the

roof is mostly cosmetic anyway. The real roof is underneath the roof. I mean, you know, asphalt protects the underlayment from the sun and really and it's their first layer, but it's really not the waterproof layer. So and the whole thing is ridiculous. And the only reason people replace asphalt after after hailstorms, the only reason is because when it loses its granules, then that shingle will deteriorate, and once it deteriorates, then the underlayment will deteriorate.

That's the one really protecting your roof. So you know, roofs have not changed a lot in years, right now? Mine has well the hell resistance stuff. Well, no, mine's all plastic. Yeah, it's halproof. Yeah. Did they call it helproof or still hell resistance? I think it's called halproof. Yeah. Yeah, zero damage. All those big storms and nothing on the roof, nothing like it never happened. Man. Wow, and snow comes right off of it, which is cool. I'll bring you

in a piece of it. It's this thing is plastic. Is it a smooth side? No? They fake it up to look kind of like uh, no granules. It's fake, not like wood. It looks like slate. Oh that's nice all right. Anyway, Rob, thank you for telling us about this because I don't I want to look more into it because I don't believe in it, by the way, I truly do not. Coming up, we have an issue with a car toe wondering what that's going to be Franked around. The real estate man will do a market valuation of your

home. I'll tell you more about Frank in the commercial, but I want to tell you about something else about him right now. Some of the things you need to know. He doesn't hold you to a long term contract ever, and he will let so. He lets you out of the contract. That's how sure he is. You're gonna be happy. He wants to earn your business each and every day. No other real estate person does that. Frank Duran the realestateman dot com. Go with a sure thing Denver's Best roofer

Excel Roofing dot com. You don't pay a cent until you're content than time for an insurance checkup free no obligation comparison call compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven, seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance. Three oh three nine two zero sixteen twenty two. Hi Tom Martino, you're

a troubleshooter. Three he's seven to one three talk. Let's talk Mike, and by the way, after Mike, we have some open lines for the first time today. Three oh three seven one three talk seven one three eight two five five. What's going on? Mike? Hey, Tom, I'm calling for my nephew. Yes, sir, Yeah, he lives downtown and Unions are right above, across the street from the Union station, in a loft. He does he like it? Does he like it down there?

He does. He's got a small little place and it's perfect for him. You know, it's a beautiful area. I was there the other day, I mean before Denver went to hell. But that area still is pretty nice, and I was shocked to how they cleaned it up. It wasn't what I've heard about. I mean, it looked really nice and the restaurants were thriving anyway, So what's happening? So anyway, if he has a parking

pass, he pays two hundred and seventy dollars for the parks car. His car went out of commission in the parking garage a month ago, so he's been taking the bus to go to work and back. What's wrong with this car? I believe it's a turbo, but it won't even start. Well, it starts, but it runs horribly. There's no power to oh, okay, So anyways, he's been saving money to get it toad and get it to the parking ground or to the mechanic. We got it warning on

March twenty ninth saying we need to move this. Obviously, he's not going into the parking garage looking and making sure his car is good. He's saving money to get it to Toad and to the mechanic. April fifth, it got towed. But we've been paying our parking pass, which is two hundred and seventy a month. Wait, you're parking pass in that garage? Yes, but it has it not moved correct? So hold on? Do you have do you have an assigned spot? I think it's free or it's you

know, wherever you park, you just have a spot. But okay, parking. That's why it was toad because it didn't Monuve see right. They don't want a car left there. They don't want a car left there. That's so hard. I've seen them toe for flat tires. No, they won't let they won't let a car stay there. That's why they want to move in and out, because they want everyone to have a chance. And even though you're paying for a parking pass. We've had this issue time and

time again. You're gonna make the argument there is no reason to tow it. Now if that's true, that's true, What had it been moved? Or be honest here as far as your was your son being honest, No, it hasn't been moved. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh

three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three All three nine two zero sixteen twenty two. Yea ripped up news need advice so you don't have come running susy as we can show Shooter's gonna help come MANX is the Troubleshooter Show. No Tom Martino, Hi Tom Martino Here three All three seven one three talk three All three seven one

three eight two five five. Welcome to the Only Show. If it's kind anywhere, I want to tell you that Regen Denverregen dot com has your weight loss semiglutide compounded form for just two hundred and fifty bucks a month. People say, Tom, can that be true? It's like fifteen hundred or more elsewhere when you go through the brand names, and yes, it is true. In fact, you can't even get the brand names. There's national back orders. And also that means you can order it if you need it for

diabetes as well. Now it was originally done for that and then went on to be a weight loss drug Denverregen dot com. Denverregen dot com. You can contact them for more information. Now Deputy Chopper has an update, and I think I remember this problem. I got to look for a deputy chopper. Thank you? What is going on with this problem? I'm looking for the call as you start talking here. Okay, well I'm going to take the second call because it's real quick. It was an ho problem. Name

of the gentleman was Robert. He owned the acres and the HI team would not give them a copy of the bylaws. I why did he want to copy? I mean he deserves it, but why did he want to copy? Again? He wants to try to get rid of the board. And oh that's right, that's right. He wants to do a recall on some of them. I got I remember that. Yeah, I got a letter from him yesterday saying, oh, you're good people, everything's great, and he thanked this for it. Oh okay, and I think, uh one,

go ahead, the one now, I got that. Loy and Alexis they contracted with one solar. Now, this is complicated. I don't want to make it very simple. They were supposed to install the solar system, but they did it in an area that could not take a solar system, and in fact, Excel Energy in order to accept more solar systems, will have to do millions of dollars in improvements for their substation and they're not a

proving any new solar systems. Well. As a result of that, this woman could not use this man and woman could not use their solar system. And our solar person, our expert, Brooke over at Redrock, said they should have known that when they went through the permitting process. They should have known that. They would have said, no, you can't get it done here, but they did not submit the proper paperwork, therefore they didn't know it. So Valor Solar's solution was, you need a battery and you're going

to be self sufficient, then now imagine this. Or you're going to hook up to the grid during the day, but you can't feed back to the grid, some crazy stuff, and the whole thing was ridiculous. And they wanted her to pay like sixty thousand dollars or some ridiculous amount to bring that system up to stuff so she could use it in that area where Excel Energy served. And so, you know, without getting too technical, I said, if they built her something she can't use, they should take it off

her damn house and refunder money. It was even easier than that man that financing company. Once they know it's not working, they'll pull the money back, and she's going to end up for the couple's going to end up not owing anything. I thought that's the direction. I don't know, Sha, go where's it at right now? Well you just about summed it all up. Yeah, but where? But where is it? Did you contact Valor

and try And by the way, Valor was just the dealer. It was really through one Solar right, yes, And I tried to contact this mister Hall four times. He refused to call back. But the part that bugs me tom as Valors did those batteries are sixty thousand. I've done some research. They come in at less than twelve thousand. Well, here's deal. These people shouldn't have to do it. The system doesn't work. They got to call the finance company. Yeah, do you know where they stand on

financing? No? I don't. I'm waiting for them to answer on the letter that they sent to Excel, because Excel does that hip a thing. It won't talk to me. Well, there's no hip a thing with utilities, but that we should get election. I want to get them back on Monday, Kachina, let's or could you ask them Chopper to come back on Monday. I got some other ideas for him. We got to turn up the heat on one solar. One solar sucks, I mean they really suck.

Part of their financing once again, is a working solar system. If they can't deliver that, the finance company is going to get it handled. Hey, Mark Chopper, you heard what he said a few times. We ought to contact their their finance company. That's what I was going to tell them. Well, I was going to tell Alexis that on Monday, if we can get her on Monday or Tuesday, because I don't think she did that. I don't think she complained to them, so good, I'll be

in on Tuesday. That might be a better date, Tom, Yeah, your memory was pretty good. My case was the one with the woman with the bedbugs that was being evicted that you thought it might be the Oh I thought it was Doc Okay, So what happened with that? She was worried about bedbugs and you said she's got to worry about being evicted, that's correct, and she had another apartment to go to. So I kind of just

said case Saul done. Yeah, But she was still bitching a lot about the previous one because she wanted to be able to help the people that live there, which is kind of nice. But I tell people, you know, it's it's too difficult to take on crusades. It really is. But I mean, Chopper, I mean, thank you very much for being here. And the updates three oh three seven to one three talk seven one three eight two five five. All right, So questions did inflation hit the car

market as far as repairs? Guys, most definitely about Okay, so you're feeling it in what the cost of goods cost that you have to buy, the cost of labors up to you have that insurance insurance crazy, so you have to charge more for repairs. You have no choice. We have no choice. And our consumers noticing it at all? Are they saying, wait a minute, I could have a break job done last year or three years ago or whatever. I mean, are you hearing any of that? So

I get from them as it's just like the rest of life. They're accepting it, just like their groceries. It's just like their gas, it's like their lumber. Don't you feel a passive acceptance? Yes, me too. In fact, I have this conversation with Mark and it's not a disagreement, it's a conversation there's a difference of opinion. There's no right or wrong I feel and he doesn't. Right, Mark, I feel people will endure a

lot of pain in order to be politically right in their mind. We'll see, and Mark thinks, when it gets right down to it, as you said in the past, people can be selfish and they're going to think about their pocketbook and their family first. I would I'd like to believe that, but you'd be shocked at how many people I meet that say. I actually had someone the other day say to me, because I have this new thing, you know, when people start, I should keep my mouth shut.

But I heard these people talking about about, you know, Florida. Have you ever visited so and so? And they say yeah, but but then again, it's Florida. And I didn't know exactly what because I's just you know, and it's in the locker room. And they say, well, you know, no matter what, you got the Sanders and you got Florida, and no matter what, I'll never go there. It's politically, it's crazy politically, And I said, I don't know why I should kick my

mouth. I say, yeah, you know, I'd rather live in California or crimes off the charts, and taxes are up, the ying yang and business as they're moving out, and they're filled with homeless people on every street. I think Newsom's doing a great job. And they just looked at me like I said, yeah, that would be way better, woodn't it than Florida? Those jerks in Florida living like that. I can't believe how clean the streets are, how low the crown, I mean, you know then,

and of course they're younger men. They walked away. So this woman says, as because we were having a similar discussion somewhere else. This woman says, well, I actually think Gavin Newsom is doing a great job. And I said, now, wait a minute, come on, I don't care where you stand politically. Can you actually look at that state and say that it's in good shape? Come on, come on, really, And that's what I mean. People will endure anything to say they're right. They'll

endure anything. Well, Trump has Trump, Yeah, he has a lot to the Trump derangement syndrome. Right, anybody but Trump. We don't care what we have to put up with, you know, I asked the woman one time, and mostly when I talked to that that hate him but I said, would you what about inflation? If it was double digit inflation and unemployments double digit and and we go to hell because of the policies. I'd rather have that than Trump. Now, how do people, how do you

justify it? Now? By the way, people, I'm not saying that that will happen, nor am I saying that Trump will make it better. All I'm saying is that's what they said, that it doesn't matter that they much rather have not him than any other. I love how you meet these people. And I never met any of these people. First of all, I've never been in any locker room where I hear how mar Gavin. First of all, you don't go to locker rooms. First of all, you

do I play racketball all the time. I've never heard anybody say and I think that you're pretty sheltered when it comes to who you surround yourself with. Maybe because I live in Douglas, I live in Denver. But I mean that sincerely, and I don't mean that as an insult. I think you're pretty sheltered. People walk into your shops, guys and say, oh man, I'd rather live in Califia. I hang out with such a diverse group of people in all kinds of functions and all kinds of fun How can we

never get one call that's vague form and people don't call. Well, I'll tell you why, because that's just radio. Radio has their styhard audience of what it is the station. Look, you have Brownie, have Dan Kaplis, you have rescuments. I mean, you don't have any other diverse You don't have any diverse voices on this. Say, my point is it's a lot different than you think. I mean, I'm not saying those people don't literally exist, but I'm saying there's so few of them. Nor towards Mark.

I'm not pretending that I represent what I hear represents society. What I'm saying is I am shocked that I hear it. I've never once said this is the way the country is going. I said, this is how it's amazing to me. I hear people say this, and I hear people say that, and you think it's odd that I even hear it. I do think it's odd because I never hear I'm asking these two, Honest to god, do you hear your show? Mark? It's pretty obvious. I'm not

lying. I hear liberal or not. I hear freaking liberals all the time, all the time. In fact, I hear more liberals. I hear more liberals than I do conservatives. In my circle. When I'm out and about, I hear more liberals than I met up with a good friend of mine. Do you hear more conservatives? Let's say it again, Look like in your circles, do you hear any of that or not? Any liberal talk at all? We generally don't talk politics. I'm not talking. I'm

talking general conversations. Not you know, you don't do a degree. I mean, my god, I mean anywhere we oh, all I hear is say hey Biden. It doesn't matter if we're at a brewery in Denver, or in Douglas County or into Walmart or anywhere. I have not I have not heard anybody in my life say I like Biden. Not one person. Okay, I will tell you, guys, Yes, half the people, half the people I meet, love him and hate Trump, and they may's

newsome and they love the way the country's going. Half the people I meet, right well, that's amazing, That's what I mean. I don't think you're exposing yourself to him. And maybe on purpose, but I don't do it on purpose either. I don't know why, but I you know, I have all kinds of conversations with all kinds of people from wash Park. Then he'll say, why do you love Biden? What do they say? Because I like the way you see, I don't necessarily challenge him on it,

but I have asked questions like that. They say, well, you have to admit the the economy. Okay. I had one guy, and I don't want to mention his name. He's a pretty intelligent guy. He has run a lot of businesses in town, and he says, the fundamentals of our economy have never been better ever. He said, look at the stock market, look at this, look at that, look at this, look at this, And he said, if there's inflation, baby, it

ain't Biden. Meaning he's saying it was corporate greed. That's what he was saying. So, yeah, I do have those conversations, and it might. See here's the thing I'm not. I'm not the person who's going to believe that everything I believe is what everyone believes, because it's just not the way it is. It's there. There are a lot of people I'm still amazing. To anybody out there thinks Biden's going to be in office again, it's absolutely crazy he is because of the hatred. Yeah, okay, it's

like you said in sixteen. That's right. I swear to God, it's like going back in a time machine. I did say that they did every single day. I did, but I wasn't giving my preference. I was giving my There's a difference between observations and preferences. Okay, you said point blank there was no way he was going to win. That's my option. What you're saying. Tell you it wasn't my wish, it was my observation. My observation is right now, there's no way that Trump can get elected.

That's my I'm not saying that. I think it would be terrible if he was to understand. I mean, Mark, actual people can actually have a conversation without trying to push an agenda. I'm really just discussing by I belief no way Trump could win. You are pushing an agenda, even if you don't realize it. I'm not. It's the same. I can on any day of the week and listen to how Trump's saying based on what I'm hearing and seeing. In my opinion, I don't think he can be elected.

I'm not telling you it's because he doesn't deserve to be or he sucks, or he's a criminal, or that Biden's doing a great job. I'm not saying that. Do you understand people can absolutely observe things without taking a stand on him. We got to take a break. Go with a sure

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Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino here three O three seven one three talks seven one three eight two five to five. Hey listen. If you're looking for people to do your windows, yes, we do wind as well. You can go to Premiere Premiere these uh I call them young men. They're they're getting older every day, but they were started right out of high school years ago, and they do a great job. Premiere window washing and pressure cleaning, if you want to get that

done, or window cleaning and pressure washing. That's what it is. Premiere three oh three, five sixty four fifty five seventy four. That's three oh three, five sixty four fifty five seventy four. We clean windows dot co. We clean windows, dot co. All right, so let's continue here and Stacy, what is your y what's going on with you? Stacy? Well, since you have your car experts, I'm kind of torn if I should trade my car in and or keep it. Yea, and the husband,

of course says keep it. What is it? What is the car? It's a two thousand and nine MBX And that's a an accurate, right accurate, anaccurate kind a nice art day. Yeah, just under seventy thousand miles. Oh that's that's that's nice. Well, it's nice, but things are starting to go wrong, guys. How dependable is that car? Let's start there for her, like, what major things would she have coming up

at seventy thousand, Well, certainly the transmission. You know, you've probably got another fifty maybe seventy five thousand miles inside that unit, particularly since it sounds like you don't do a whole lot of highway driving given the mileage it's on there. If you haven't done your timing yet, you would definitely due for that. That's the the timing belt are you talking about? Yeah? Correct, Yeah, And even if it was ever was done good, good,

good good? How long ago? Well see that's part of it too. So it was done like five years ago, but it's only had you know, fifteen thousand miles and they're like, well, you should get a new timing belt, and I'm like, no, what now, you could probably go a couple more years on that, But I mean the thought process behind that is a rubber does dry out and start cracking, and so it's not just the use, but the age of the bell itself that can become

an issue. Yep, Okay, Well, what are they offered you for it to trade it in or something? That's the other thing. The dealership said five thousand dollars, which I felt like, wow, I think, yeah, yeah, yeah, five grand's a good deal. We'll give you a five thousand and one for them for them, that's a good deal, right, not me, That's what I mean. Yeah, don't do that, No, don't. I listen, how about this. If you sold that privately, you could get some good money for it. If you want

to buy something new, sometimes new cars. You don't always buy a new car because you need to. I mean, how do you feel do you want to just get a new car? You know what? I hate the whole process of getting a new car. Oh, we can take that. We can take that trouble out. You go to I'm serious, go over to Rodney. I mean, this guy made it so easy. I said, this is what I want, is right. I don't want to mess with this. I don't want to mess with that. He comes back with

three or four offers. I swear to you, it is so easy. You don't pay anymore. You pay less that Rodney I would. Now, you got to talk to Rodney though. He's one of our guys over at J f R Cars. They're a broker dealer, okay, And you'll never buy another car another way after that. Do you guys know about Carvana? Because that's the other thing I thought, Well, let's see what someone else. Well, yeah, that's used cars solid well to sell them. Well, do they buy cars. Everybody. Oh, they all buy cars.

Okay, Hey, look at here's what I say. You can't go wrong getting an offer. You can always say no. Rob can do that too, though, Okay, he can do a consignment. Then he can go ahead. And I hate the whole process. You know, we all do. We We were just talking about it. It's a nightmare. Then you got to go see that closer that tries to sell you everything under the sun, the mob, even though you tell them you don't want it, you walk in there and go, damn it, I don't want it. Well

I'm required to try. Oh I hate sitting there for that. I don't even do it anymore. That's that's F and I anyway, And so if you just never mind. So anyway, Yeah, well what repairs does the car need that you want to get rid of it? Well, this is what's well. First one went on was I come back from a vacation five days gone. Whatever, the battery is dead, I mean nothing, completely drained. Bought a new battery. It happened again. I'm like, what

the heck is going on? And I looked online and they said something about the bluetooth draining the battery or something. So I had them turn off the bluetooth because I didn't use the bluetooth, draining the battery. I don't get that over a period of time. I could wait wait, wait, wait, it doesn't stand. When you turn your car off, it's searching, constantly searching for signal. Wait from your car. Yeah really yeah, Wait a minute. When I turn my car off, I have a bluetooth searching

because I have Bluetooth in that car. That doesn't turn off with the car. Why it turns off when I turned my phone off. Yeah, but it's it's seeking out, you know, you coming back basically, but when you but that's okay, well, when I know, but when I come into my car and walk up to it, when you touch it, that's when it lights up. So isn't that when the bluetooth goes on? Or are you saying it truly is? Some of them will go, wait, it's got to wait for something to walk up to it. Wait, I

don't know it's in the car. I always like, yeah, that's the wrong thing to do, for sure. Yeah. It was leaving your keys in there, you know. Well anyway, they turned it off. Now, But if you're gonna if you're going to sell. If you ever try to sell your car without help, here's the problem. You're gonna have scams. You know, almost every off it's going to be a scam. That is such a terrible thing. That's what I was thinking of the Carvana because

it's like a well, you don't just limit yourself to Carvana. Just there's any number of people that'll that'll do that for you, any number of people. See, I didn't know of any other people. I tried to look on your referral list. I think any good dealer black car. Yeah, but they're going to be wholesale. Sure. Yeah, that's all you'll ever get from a dealer. Yeah, And I think five thousand is not reasonable.

It's on the low side. Do you understand Do you understand some of these cars with way way way way more miles than yours in that year making model are getting eight grand for that car? Yeah that Rodney was thinking eight to ten. Have Rodney cells right in the ball, probably get ten twelve for it. Yeah, you ought to have Rodney can sign it and then talk about getting you in new one and all of that. I'm sorry, but we have to run go with a sure thing. Denver's best roofer Excel

roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. Comparison call Compass Insurance paying too much your coverage at dozens of insurance companies. Find out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino here three

O three seven one three talk probit Energy. They'll do a solar system for you with twenty one thousand dollars. Now that's in fact, they have it even lower than that. Now are on twenty grand fully installed battery backup. That's net after your tax credits. You can't do much better than that, and as for most of your electrical needs. Probid energy dot com. Pro Bid energy dot com. Steve, that's a question on taxes, Hi Steve, what's going on? Excuse me while I put you on take you off

speech? Yeah, what's happening? All right? Here's the question. I use turbotext. They have a deduction for exterior windows and doors. What? All right? Yeah, I didn't. I didn't realize people got like a tax credit or a deduction, uh tax credit deduction whichever, Well it's one

or the other. They're really important anyway, Bill, Okay, all right, So anyway, the company I dealt with on my exterior windows and doors only sends out a receipt, you know, like windows and doors are X and that's everything any add on, you know, like I had windows seals where separate and those are my two categories. I've never heard of that. But hers, first of all, just before you go on, mark, have you ever heard of tax deduction? Probably due to insulation, probably at

factor reduction? I think I don't know. Well, no, he did say it was a credit. He said it comes off. Yeah, you're right, there are energy reducing career. You're right, you do get some tax credits for energy SOUFF. So you want the advantage of the whole thing. And they're not breaking it down that way. Is that what you're saying. Yeah, they're they're lumping the window costs ten dollars and labors forty bucks.

We're saying it's fifty bucks total. Well, well you but don't you get it for the whole package or do you have to have a breakdown. I believe it's only for materials. I don't think tax credit eligible homeowners can claim a tax credit the total cost totally qualified replacements. It's the total costs. I think you have it wrong. All right, that's cool. It's thirty percent. Yeah, it's thirty percent, man, And that's cool.

You know, I didn't realize that. I have to say that more when I talk about K and H and I talk about Genesis and all of these guys. I don't think I pushed that enough. If there's a tax credit, that's pretty damn cool. Okay, Mark, what is your comment on insurance? Hello? Mark? Well, that's my Kindent is directed to Mark, and I want to say thank you. Mark. I renewed my premiums

for three cars and a house in Bonnie Bray with American family. But I got a letter from they wanted to put a probe in my car, all my cars. You know what I told them about the probe? Yeah? You told them where they could prot it up. Yeah. No, No, I'm not going down that road. That's a little crude. I just said, I'm not interested in invasion. Of privacy. Oh yeah, it's

horrible man. Then they'll stick it to you next year. You know, there are people I swear by it, and then I hear people say, well, they'll never raise your rates because of it, and then I hear stories where they do, and quite frankly, they also cause problems with cars we have. There are all sorts of tsbs with him into that pole. Come on, we can make make the callor malfunction, even the insurance stuff.

Now you know. Now now by the way, Mark, they're doing something different by the way, they're doing apps, so you don't have to have the same thing though it's on your phone, right, but you don't have to have anything in the data port. Yeah, I know, I deleted. I deleted that app. Yeah now that app. By the way, what's crazy about that app, Mark, is you have you have to go on and tell it when you're a passenger or when you're on a train to pain in the ass, imagine every time you're on a bus. Yeah,

anyway, Eric, what's happening with you? Eric? Hey? Tom? Hey? I know you and Mark or Tesla fanboys, yep, And there are month a month back you guys were you know, hot and heavy about the cyber truck. And so here's here's a thought for you regarding how heavy the cyber truck is. Talk to a friend of mine yesterday. He's been hauling cars, new cars out of the ramp and the factory for forty

years. Yeah. As a comparison between the cyber truck and a regular pickup on a standard nine car trailer, they can only haul a maximum of five cyber trucks and they have to set them as low as possible. Stainless steel, baby gravity and batteries so heavy because of the stainless steel bad they're so heavy. They can only haul four or five max. And call them as low as possible to lower the center gravity. By comparison, he can load

six f three fifty single rear wheel crew cabs. That's wild. That's done that much of a different and a three to fifty that's a big monster, man. But six of those compared to five oh four? Okay, right, he can he could on his truck. He has a real lightweight setup, so he can put five. But he said, the majority of these guys pay Eric, Are you do you like the cyber truck? I think that is the ugliest vehicle on the at the moment. I think it's kind

of weird. I would I would buy. I just passed one earlier today on the highway, and that thing is the ugliest thing on the road. It makes the pontiac as Tech look beautiful. Actually, it's kind of weird. It does resemble that old as tech, it really does without the camper. In fact, I think you can buy a camper. Well, I think they used the Minecraft app. It's more to actually design the thing I love. I'm pretty sure that I think. I think that's what somebody designed

back when they were about seven or eight years old. I just never forgot that that was a curiosity. Are you still on the h A or did you get over that disease that that's that's a discussion for another show. All right, I'm not I'm not on the board anymore. I'm more of a pain in the ass now. And I'm actually uh kind of asually. I email with Stan about something. Yeah, and I'm working with one of my legislators on some stuff that i'd really like to see after having spent twenty years

on HOA board. Yeah, that I really think need to change. Yeah, I mean the whole system has to change my opinion. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three

O three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martine here. You know we just happen to be talking off the air about when the smoke alarm sound goes off? Do you have that sound? Greg? Anyway, Dragon and Mike Brown did a April Fool's joke and played it during the show, and they didn't tell anybody they were doing it,

so people are running over there. I was in my car thinking I don't have one of those damn things in my car, trying to figure out what the heck was. Whose idea was that dragon? That was a really? Was it yours? No? Dragon? That was great? I swear to you that was so fun. I couldn't believe it anyway. Bottom line is I thought I was the only one because I was thinking, why can't I

tell where it's coming from? But everyone, well, wouldn't they have an easier shouldn't they have an easier way, like code them or something like, or they should make it so you can code it, or just a light period. Yeah, that sound. I hate this, And inevitably, in the middle of the night I hear of chirp and then it's not only chirp,

but now where's a chirping? So I have to go to one and you have to stand there, and then you there and they go, oh, no, it's over there, and then you go over there and they go, no, it's back that way. How do you do it? How do you don't struggle? Uh? So I was told, if you go and look straight up at him, there's a red it's blinking red inside if it's low. But mine, I couldn't tell. I couldn't tell there. Supposedly, I don't know why. They just don't make it easier.

That is probably that was invented by somebody from Nazi descent. It's just it's just something to irritate the hell out of you. Yeah, that sound that sound there it is. People don't go looking around your house. That's dragging screwed with you? All right, guys, let's talk about this. As far as dealerships, I don't and body shops and I want to know the reason. We don't have a lot of time. But why is it that

service? Now, any service will take a week usually the availability of hearts the biggest isn't there a way to just order the parts that have them bring the car And they won't do that because they're afraid you won't bring it in, maybe if you paid for them or something. There's got to be a better system anyway. Shared in autotech dot com three oh three four five five seventy two forty two transmissions Denver dot com three oh three six nine three fourteen

hundred. So remember, folks, you can also call three oh three Martino twenty four seven. Leave a message, we'll call you back.