The Troubleshooter 3-25-24

Yeah, ripped of news, you need advice? Who you don't have? Come run in just as fast as we can. Shooter's gonna help. Come Man Dix is the Troubleshooter Show. Now Toel Martinez. Hello, welcome to the show. We are here to kick off the week on UH some really hot topics three oh three seven one three talk three oh three seven one three eight two five five. By the way, I am going to start taking inbound calls on UH, or inbound inquiries in a number of different forms.

I've decided we need to really expand from phone calls alone. Now this doesn't mean well no, no. What it means is this you contact me. Now. What we have done up till now is if you contact me, we will call you back if we're not on the air at the time you contact me. For example, if you call three oho three Martino three oh three six two seven eight four sixty six and we're not there to answer, you leave a message. We will get back to you, and we have

some of those examples today. Those are called outbound calls. After you call us. Another way to contact us, either live or leaving your number, will be on next door, on Facebook, on YouTube, and on LinkedIn, So if you message me during the show on any of those forums, I will likely see it and either address your question or call you back. If you leave a number for us, we'll never share that number on the

air. So that's what I want to try to start doing. In addition to live phone calls, you can message me right now, for example, on next door. If you go in there, just look for Tom Martina. If you go on LinkedIn, look for Tom Martino, and then you can go on YouTube. Of course, my YouTube morons know that they have been messaging me forever, and of course that's because they're morons and they're smart. So on YouTube, it's real Tom Martino. Actually no, it's referraless.

I'm sorry, that's our channel. I just use real Tom Martino log in. But I guess you could go there too. I mean, it doesn't matter. If you just go to YouTube and find us, we'll talk to you. And this hour brought to you by water Pros. For Kitchen Kitchen, I'll tell you kitchen sink. I have a reverse osmosis triple filter reverse osmosis around fourteen hundred I was fully installed good people three zero three eight six two five five five four. I also have with me Bob Logan from

plumb Line Services. Speaking of water, they do, of course plumbing, heating, cooling, electric and drains. Right now, this time of year, what's the big thing, Bob, what's the big thing this time of year? Is it? Let me guess, uh, HVAC. Obviously right

still it is HVAC. Even though we've had some very mild weather. Sure it is the season, and you know it's It's funny because a lot of times when the weather gets nice, people forget about it and then like this morning, for example, our phones were exploding because of the cold weather. So it's kind of out of side, out of mind. Isn't that weird? That happens all the time all the time. If you if you don't catch it when when the off season, you know, let me let me

put it to you this way. They wait to the rush. For example, with heat, you're gonna get a slow of calls when it hits ninety. Yes, but they could call now and probably maybe not today. But what I'm saying is before it gets to be ninety and save a ton of money. Absolutely, why do weeple do that? We are just like any industry and we get some incentives from our manufacturers. During the slow times, you can get the best deals of the year. But wait until it gets

super hot or super cold. That's when you're that's when you're gonna pay top dollar. All right, So we're gonna be talking about HVAC and of course plumbing het equally like drains. Punline Service has been one of my spon one of my longest sponsors ever. And then we'll go to Miss Melissa right now wants to talk about an auto sale. Our number is three oh three seven one three talk three three seven, one three eight, two five five or

three oh three Martino. You call twenty four to seven. You can also contact me as I said, as next door. If you're not, I won't even explain. You know, if you're on there, you know, you just search for me LinkedIn, nextdoor, YouTube and what even Facebook? I guess Kelly, you check Facebook messages, right, So we that's a good place to get us too. So, Melissa, what's going on with you? What's happening? Hey? Yeah, So I just decided to reach

out this morning after really long week. It's been what's going on with you? What's happening? Oh? I purchased a vehicle from Celtlus Motors. I'd say it was February nineteenth. And what kind of vehicle? Yes, the twenty eighteen Kia Forte. Those are usually pretty nice. Yes, So what's the problem and where? Wait? Where'd you say you bought it? Southwest Motors in Pueblo, Okay? And what's the problem. So the problem is I asked the general manager to unwind the loan because since I purchased it,

it's been giving me nothing but trouble. A day the same day I purchased it, I was about thirty minutes out of Pueblo. All these lights started going on. RPM wasn't working. Hey, Melissa, let me ask you a question here. Did you buy that after you had it checked out or as is? Oh? They said it was inspected, It was checked out. It was a great So on the warranty, on the warrant, on the contract, it says it was checked out and it's in perfect condition.

Yes, it does. Okay, send that to me, We'll we'll get that fixed for you. Normally used car contracts do not say it has been checked out and in perfect condition. So you're very very lucky on this one. You're very very lucky that it says it's in perfect condition. I always tell people get everything in writing. Normal used cars are done as is, but they still, even if it says in perfect condition, they don't owe you. They don't have to undo the deal. Now, I want to

call this dealer. Who's in the studio? Can we get I want to call the dealer? So, do you have a copy of the contract you can send us. I can pull it up via email. I did leave the car at Sowst Motors. Well you shouldn't have done that, Melissa. Let me just explain something. It is not our right to just undo a deal. Okay, we think it is, but it isn't. I know a lot of times we think what's right is right, what's wrong is wrong. But you can't. You can't just do it when you left it there?

When did you leave it? When did you leave it back at the dealer? Last Wednesday? When they asked me to return the vehicle, they were in my vehicle back to me. Oh wait, they did say you could return the deal. Oh I didn't know that. So the dealer man, you have everything down. So not only do you have in writing that the car has been checked out, and is in perfect condition. The dealer

also said you could return it right. I have a text message because he said I was in breach of contract because I did not send over my W two's. I did not have my W two My text prepare have been Oh okay. So they asked you. They said, because we can't get you financed, you have to bring the car back. Yes, And I said it good. I will send it back because it's been I mean, nothing but trouble. It's been in the shop longer than what I've had it.

Yeah, okay, So where does this stand right now? So it stands right now where they out of the blue, finalized the contract. I had done my wt's, I got the W twos, And well, why did you do that? If you wanted to return it? Why did you If you brought the car, did you finalize Did you send your W two's in that after you return the car? No, this was before I returned the vehicle. And they said, okay, more than likely we're not going to be able to Okay, so let me get it straight. Let me let

me get it straight. You brought the car back, but the deal is final, right, they said it would. They said they would contact me if it was finalized. I said, okay, I'll just return your car. Melssa. I'm going to ask you a simple question today. Do they consider the deal finalized? They do? Okay, well it probably is, Melissa. Let me explain something when I'm talking to you. I'm not your enemy, but I I'm going to be right now for now, a neutral

party, so I can give you accurate information. Here's what happened. You bought a car. You can't bring it back if they say to you take it back because you don't have your W twos. You took it back. Meanwhile, they did have your W two's and they say, no, we're going to hold you to the contract. They can unless you got a written release when you dropped off the car. You're still under the contract. Okay, you still are. Like it or not, you're still under the contract.

But the good news is you have in writing that the car is in perfect condition and completely checked out. Therefore, if anything goes wrong with that, they have to fix it. Send me the contract. Hold on, we need to get this contract. She would be the first, let me explain something to you. She would be the absolute first buyer I have ever had in my forty five years of doing this show in Denver, in fact, fifty years in media where someone has had in writing the The car has

been checked out and is in perfect condition. So I applaud you for that, Melissa three oh three, seven to one to three talk. It's going to be no problem getting your car fixed as soon as we see that contract. Now, Mike's got a question on shipping cars coming up. Mohammed wants to talk about a possible scam from Friday. All of that right after I tell you about something you need to know about. Denverregen dot com doing compounded

weight loss compounded What does that mean? Well, what it means is they're doing semigluetide and parcipitide, the weight loss supplements that cost hundreds and hundreds and hundreds of dollars, like twelve or fourteen hundred, well first semiglue tide for example, they're doing two hundred and fifty a month. Denverregen dot com. Go with a sure thing Denver's Best roofer Excel Roofing dot Com. You don't pay a cent until you're content. Time for an insurance check up free,

no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one three top three oh three seven one three eight two five five.

Welcome to the show. Now we're waiting for that contract from Melissa, and then we're going to look at it. Somebody take get that for me and send it to me, and then I'm going to go back. Now I'm going to go to Mike, who has a question on shipping cars and any problem question can play you have, including for bob Logan to plumb line services. Here we usually get texts for them text five seven seven three nine. You can also go to next door. By the way, I am loaded

up on nextdoor and all the others. If you want a message me directly on the air, I'm here. So let's talk what's going on. What's going on with you about your uh about your car shipping Mike what's happening? Hey, Tom, thanks for taking my call. Yes, Mike, Okay, Hey, I had to move to uh I moved to Florida and I want to ship my truck to my son that lives in Carro Springs. So do you recommend for auto shooping company? Okay? I'm asked this all the

time. In fact, we really need to get somebody on the referral list. I can only give you people that I have used and I have had good luck with, but that doesn't mean that I can guarantee it, nor does it mean they're the only ones around. Does that make sense? I mean, I just want to be clear on that I look on it. Yeah, there are a lot of ripoffs in the auto transport company, I mean business, so I really want you to be careful. But in auto

transport, I have used somebody and I can't. Like I said, let me, let me look here. I want to be sure. Man. The last thing in the world I want to do is give you someone who's going to give you trouble. But I have had some people that have been wonderful. Baha was one of them. Baja Transport, that's b a Ja Auto Transport. Then there was one I used for really long distance, and I'm trying to figure out where the hell it is. I got to find

it in my context. I don't know what I've actually put them under, but I can try to find it. And then let's see what the heck. Oh, the Baja was one of them, and I can't think right now, but I'll come up with it and get Let you know, what I can tell you is there are brokers and then there are transport companies. Don't go to a well, go to a transport company. That doesn't mean that it has to be they have to have their own trucks and stuff. They don't have to, but they do have to be Oh oh wait,

wait to see where is it? No, I can't find that other one dog on it. I wish I could. I use them to ship a car from Ohio to here, and I can't find it anywhere. But Baha is one of them that I got from a car dealer that does pretty good. And again, what we really need to do is I probably really need to uh probably get somebody on the referral list for this. But that's all I can tell you right now. And you want a number for them, yeah, sure, if you got it, and they might have a referral

if they can't do it. Three three oh three eight seven to two thirty six seventy two, and I'm right, come down here, come, I'll give them a call and let me let me Oh wait, wait, here's the other one, Doug on it. Here's the other one. It is JS. Yeah, these people I use JS auto Transport. JS. We're finding that JS auto Transport. Here's the number seven seven four eight five five eight five fourteen seventy three, fourteen seventy three. All right, well,

thank you for finding that. All right, man, you let me know how it goes with either one of them, because I really need to know. And again I want to warn people, not warn people, but let them know they're they're not on the referral list. But thanks for calling. Okay now three oho three seven to one three talk. Steve's got an issue

with a flooded basement. Steve, what's going on with you? Well, yeah, just like you said, Tom, there was a basically got flooded with the sump pump and the issue is that the construction company came out and got an authorization from Kiong. She's the owner of the home wait, so are you a renter? She owns it? No? Are you a renter? Steve? I am not. I am speaking for Kiyan because she's Korean. And oh I got it? I get it? So did was this in her home? Yes? Okay? And she had water infiltration? Yes,

from a sump pump malfunction. And are you calling her kan kiong kyo and g okay? Okay? Kwang okay? So tell me what's going on? Well, there are issues with the construction company has taking her to small claims court. Well, hold on, let's back up, let's back up. Is this a new construction? Is this an impro improvement? Is this? Tell me what is it? What do you mean the construction company? Start from the beginning. It was a flood caused by a sum pump that

malfunctioned. It's on an older established home. Okay, Construction Construction and Restoration is kW Construction and Restoration. And kW Construction and Restoration is the one she called after the some pump malfunctioned. That was on the recommendation of her insurance company. Got it, nat, Now I understand. So Kwang's basement flooded and then she called kW and what happened then well they started doing work,

they got her to sign something. But in contacting them, and by the way, every time, By the way, I just want to explain this, and I'm sorry I'm interrupting, but it's so important people hear this in

context. Where you just said kW construction was recommended by her insurance. I want to point out that when I do commercials for American Restoration twenty four to seven, which is one of these companies that come in and help and they're a sponsor of this show and an endorsement when they When I do those commercials, one of the first things I say is do not let your insurance company pick the restoration company. They will never pick the best one for you ever.

Now, it might be that when you go to do research it just so happens to be a pretty good company, but don't do it based on your insurance company's recommendation. Insurance companies are not to be trusted. Insurance companies are evil. Insurance companies exist off the pain and misery of others. And it's the one industry where I can tell you the entire industry is predicated on hurting people, increasing profit and denying claims. Okay, go ahead. They

recommended kW Construction and Restoration. Who is her insurance? My insurance is a safe coal company. Okay, Safe Co recommended. Okay, Then what happened? Excuse me? May I correct it? They did not recommend KWY. When I contact them, they told me they don't have their contracted business company, that I should search you myself. Oh okay, okay, we got it. I looked it up on the recommendation business a recommendation and a kW Country Production popped up. Okay, I got it. I got it.

So you called kW restaurate. Tell me the problem now keep going? Thank you for that. What happened? Then? What's the problem today? Did did I hear? When did this happen? This flood? This happened the last year June? When that it Helpstone We hit in June? Okay, So so why are they suing you? They suing me because because the payment so that I should make a pay to them. I did not received the request for the payments until actually until late I mean I mean July. And

well listen, listen, kwan. Let me ask you something. Your insurance covered this, right? My insurance on the problem is they cover up to five thousand dollars, and I did not know this until well, hold on, did your insurance pay the first Did they pay five thousand? They? Yes, they did. They made a payment, and then later they realized that we realize that they don't cover more than five thousand wars a limit. I get it. So did they pay here one question at a time?

Did safe go pay the five thousand dollars? Yes? They did? Okay, now kW is saying you still owe money? I do. I still owe money to them. Here's the problem. They came to work my basements. My understanding was that they were water remedigation company, and I them to come in and remove all extrass the water from the carpet and bring some equipment so maybe dry afterwards. That's what I was expected. Next thing, I know, when I went downstairs to see the progress, they were cutting up

all the carpets and removing of it. Well, hold on, sometimes, Kwang, I don't know, kW I don't know if they did right or wrong. But I will say this, it is not uncommon to do that when you have a flooded basement. Sometimes the carpets are too far gone and it's cheaper to cut them up and remove them. Than to fix them. But I don't want to get into the details of the contract. Here's what I want to know. How much is kW trying to collect? Okay?

Six thousand and six hundred okay? And are they suing you for it? Yes, be honest, they're suing you for an additional six thousand. I'm gonna tell you. I'm just gonna tell you something, Okay, just based on what I've heard, You're gonna probably have to pay them unless you can prove, Unless you absolutely can prove that you did not get any value for that. Because coming into your home for the five thousand safe Coe paid plus

the other six they want from you eleven thousand dollars is not unreasonable. So you have to have a good reason not to pay them. We can ask what your reason is. Coming right up, go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call helps Insurance paying too much your coverage at dozens of insurance companies find out

now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter. Three o three seven one three eight two five five. On YouTube, cave one of my morons or Cavey called somebody a

curmudgeon. I don't know if it was me, because that's what my wife calls me as a joke, because I'm really the opposite of a curmudgeon. Three oh three seven one three talk. Okay, now here's the deal. I have Steve and Huang back on about the basement, and I want to just mention something here because it's really important. She's going to have a problem here because the excuse for not paying can't be I dispute the claim unless you are really on top of it. I mean, most here's the problem.

Most of the time when people do insurance repairs, they're in the driver's seat unless you are taking notes and step by step and have enough evidence not to pay. Blah blah blah blah blah. I understand all of that now. She also used the issues she didn't get notified. Okay, I understand that too. That's a good excuse. Now she has been notified. So if you want to pay the bill, will the lawsuit go away? Kwang? I think so. The problem is they did a lot of extra work that

I didn't. They did not content with me, and the created other damages and cause those. Okay, then here's what you need to do, Kwalm. Here's what you really need to do. This is complicated. If you feel you don't owe the six thousand dollars you need to hire, it would be best to hire an attorney and fight this with evidence. Here's the problem. You're going to end up paying six thousand to an attorney. You're never

going to defend yourself for less than five or six thousand. Or you can try to represent yourself, but you need to get another contractor in there who literally goes by the takes that invoice and says this was not done. They caused this must damage, they caused this much damage, they did not do this right, they did not do that right. Or you can call them and try to settle for less than six thousand. But my problem, here's

the main problem. They're going to come back and argue, well, Kwong, if you thought we did damage and you thought we didn't do the work. Why did you wait till now to let us know? This was way back in June. The only reason you're bringing this up now is because you don't want to pay the bill. So do you see how this is going to be a problem. YESA, I heard the office of manager saying that they contact me, call me. But they called me in and did not

left the messages. But kwong, it doesn't see hold on, just stop right there. It doesn't matter. That's not a defense. It doesn't matter if they notified you or not. You're getting notified now. It doesn't matter that you did not get a message. Now you have the message. They want six thousand dollars. The question is what are you going to do about it now? Now? Had they told you four or five months ago that you owed six thousand dollars, would you have paid it? I would have

talked to them four five months ago. I get it, and you would have prevented this lawsuit. I get it completely. You can still talk to them about it. Now. Are you interested in trying to settle this? I am okay, I'll find out. I'll find out if they're interested Okay, we're not going to do any legal negotiating, but you know what we can do, Deputy Doc. You heard this problem right. She's disputing some of the work and she's disputing the damages. I mean, she said they

caused damage. Quoan. I'm just gonna tell you, why didn't you notify them about the damages before this? Why did you not notify them about the damages they did before this? I did. I talked to the office of manager of all about it, and good Deputy Doc. Can you call Are you getting the gist of this? You can hop on the mic. Basically, she's saying they want an additional six grand. She doesn't think she owes

it. She liked to settle it before it goes to court. She thinks they did some damages and did some extra work that she did not approve. That's it in a nutshell. Let's call over there to the to the company and see what they have to say. Is it a company or a collection agency? Right now, it's just the company. I believe kW Construction. Is that who's suing her? Steve? Yes, Okay, hold on,

and that's what we'll do. Three all three seven one three talk seven one three eight two five five Frank durand the real Estate Man dot com will do a market valuation of your home free of charge. What do I mean by that? That means he'll come in and he'll look at your house, the comps, the supply and demand, the interest rates, and decide and help you decide what your house will sell for on the market. He's pretty dang accurate. No obligation to list, but it gives you good information. Three

oh three nine two zero sixteen twenty two. Frank derand the real Estate Man dot com. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. Comparison call Compass Insurance Paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one

help. You'll think you're his only customer when you choose Frank durand the real Estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino here three O three seven to one three talk seven one three eight two five toy five. Melissa, she called in the earlier in the show, and she said she bought a twenty

eighteen Kia Forte February nineteenth from Southwest Motors in Pueblo. Dealer told her the car was in perfect condition and checked out and put it on the contract. Now I looked at the contract. Did you look at the contract, Melissa? Yes, and that is not the original contract. Well, hold on, it's the only contract that I see. Where's the other contract? I

don't have the other contract because it's in the vehicle at Southwest Motors. Wait a minute, So you had two contracts, one that said it was in perfect condition and the other one, this particular one that says it's sold as is with all of its problems. Yes, But the other one says it's in perfect condition, yes, no damage, so previous owners. It was the no, no the car facts you're talking about. No, not the car fact. It was the violistry recalled disclosure and release of liability. Okay,

meaning no previous damage from accidents. Correct. Okay, you don't have anything though that says the car was in perfect condition. Here's why I'm Here's what I'm trying to do. I am actually trying to help you, but you may not think so, Melissa. I can't call the dealer and say you told her and you gave her a contract saying this car was in perfect condition, because you don't have a contract that says it was in perfect condition. You have an as is contract and they approved the deal, but you

brought the car back because you had trouble. What kind of trouble did you have if we can prove that they caused the trouble or lied to you, But I don't know if we can, for example, what kind of trouble did you have with this car? I believe it was the mountain varying. It was already It was already in one of their certified shops when I purchased it. I purchased it a week later. I was scheduled to take it into one of their shops here in Alamosa. Okay, what do you want

right now? Because I don't think they're going to will they undo the deal for you? So, based off of with Sarah Credit Union, the loan was finalized by them without any They didn't notify me. They said, we'll give you a call. Don't have to notify you, Melissa. I don't see Melissa, you are. You can't be helped if all you think is wrong. Okay, let me give you Let me tell you what I mean. When you buy a car as is, you are responsible for all trouble

that car goes into, all of it. Number two, when you buy a car and make out a finance agreement, they don't have to notify you when it's approved. They only have to notify you if you're not approved. You are trying to make a case. But let me just tell you the truth and then we figure out what to do. The truth is, you own the car, you can't take it back, and you're responsible for the

repairs. That's the God's honest truth. Now you may not like it, and I don't like it, but we have to deal with the truth first before we figure out what to do. So that's the truth. And everyone. If you called someone today, if you called a dozen attorneys, they will tell you that's the truth, unless for some reason you can prove that they lied to you about that car. If you can, please hang on and let us know how to attack the dealer. As they say, help

me help you go with a sure thing. Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're content. Please time for an insurance check up free, no obligation. Comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven seven

to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three three zero sixteen twenty two yea ripped up news needed by so you don't have you come running just as fast as we can. Shooter's gonna help. Come man, This is the Troubleshooter Show. No Tom Martino, Hi Tom Martino three oh three seven one three talk three old three seven one three eight two five

five. Welcome to the show. I have Bob Logan with me from plumb Line Services. Plumb Line services for plumbing, heating, cooling, electric and trains. And one thing we've always espoused is having being proactive before the rush. And for some reason, no matter how we preach it, people always wait. So, for example, when it's ninety six to ninety eight degrees, he's gonna be inundated with Eric calls. Why not call now to see how your air conditioner is doing? Seriously, Now I will get comments on

this when I one text saying Tom. One of the reasons people don't call ask Bob is that their systems aren't under strained. Therefore they don't know if they're up to snuff or not. So if you go out there when they're not up to strain, how up to you know? How do you know if they if they're good or bad? Do you don't? You have to have the heat to tell. And we do a full inspection, whether it's the furnace or the air conditioner. We check temperatures, pressures, but can

you tell it's going to crap out with hot weather? You can't always tell us it's uh. You know, there are indications on older furnaces and air conditioning systems that haven't been maintained that uh. Through our through the tools that we use that we can indicate whether it's going to have challenges or not. Now, we can't tell you it's going to last another six weeks or six months or six years, but we can give you options for repairs and being

proactive. So typically when we go out and evaluate a system, there's usually an immediate repair and then and then we'll look for items that we can be proactive about. And does that usually catch things before the heat? It does a lot of times people can prevent a breakdown, and that's really what we're what we're trying to accomplish. And in some cases replacement is the only option

or the best option. So again, our our job when we go out is to do a complete diagnosis of the system, give the homeowner some options at least that way they're prepared with the information and they can also plan financially for it. Do you think people can actually save money putting in a new high efficiency system or is the payback too many years? I mean, I

mean bottom line, what do you think? It depends on what they're replacing, and like if they're replacing an old piece of crab air conditioner with a new one, yeah, they probably should will get a payback. Now, again, the usage of their system, how high their utility bills are, how many people are in the It all depends, right, It all depends. But you will see savings on your utility bills and so again, depending on how long you're going to stay in the house, it may pay for

its help. But it would certainly offset some of the payments. And we offer financing on everything as well, so so it'll certainly reduce some of the payments by having those lower utility bills. Three oh three seven one three talk seven one three eight two five to five. Joe, you've been waiting a while. And did did the woman stay on with her used car? Who said? She claims it said it was perfect? See, her credibility is kind of shot with me. She said, Tom, the contract said it

was perfect. The contract said they checked it out and it was perfect. She has no such contract. She says, that's not the main contract. There's another contract inside the car. You know, what did she say, Kachina, As far as prove, can we snag the dealer on how they lied to her? They sold it as is, they said, with all problems. That's what they said. So what did she say? Did you just hang up on her? Or did she hang up? What's going on?

No, she's trying to get a little bit more information, good about the whole situation, so that we can assist her further. But she shows that she needs that additional information. People when thank you, thank you, Kachina. When people buy a used car, as is. That doesn't mean the dealer has a has a license to lie to you. See, as is means here's what as is means. As represented, that's what it means. But as represented, you have to prove how it was represented. The

best way to do that is in writing. Okay, look back to the phones, Joe, what is this scamstringing? Another scam? All? The reason I'm calling is that there's somebody on Louder Air Force BACE. Oh yeah, that's right. I'm sorry. Mark was doing the show and you said that Buckley Air Force BACE is holding is test loud one Lowry. I'm sorry Lowry has kidnapped someone. It's not kidnap. They're not letting her have a lea get out of the base. That's that's my thing. I just cam

here. Now, is this Joe, Is this person at Lowry a member of the Armed forces. No, she's an independent contract financial contractor to teach officer how to invest into cryptocalcurrency so they can stay with the Air Force. They did. She does have a lot of police department on the base. Now since ten o'clock, I'm not resolved it. So when you say she wasn't allowed to where is she from? How did they where? Where is she from? Let's start there. She's with a company from the UK.

They hired that. She's originally from Europe, Poland she came here and about a year ago was a military base as an in dependent contractor through her company to teach the officer in Europe and the U, I say, is abroad the taj and they teach him people. Okay, so she was she she was hired to teach military people. What was she hired to teach them? Financial independence? Investments? Okay? Got it now? Now, so she was housed on the base, is that right? Yes? Okay? And

then what happened? She wanted to leave to like to go and sight see, or she wanted to go home or what. No, she wanted to go and establish and leave the base and live the company. And she resigns from the company and they open the business for herself individually. She can do better than the military. I get it. So she wanted to quit her job and leave the base, and she didn't resign from the company. But

the military base personnelity is denying she even exists on the base. That's right, Well, hold on, then, why couldn't she just walk off or drive off the base. Well, first of all, she's an immigrant. Second, they told her back in June around during the flash year. By the way, being an immigrant, that's that's funny you're saying normally if she's an immigrant, they'll put up a sign and give her money. I mean,

I don't understand what you mean. She's an immigrant, immigrants. I don't know if you if you realize this, in Denver, they're welcome an immigrant. Hey, Tom, hold on, just no hold on, Joe. She resigned and could she could? And she wanted to live in Colorado and start her own business. Okay, why didn't she just do that? Did they literally force her to stay there? Yes? Why demanding by demanding the twelve hundred and fifty dollars passed to get out of the base. That's

how it started. Now what is the pass for to get out of the base. That's it. That's it. It's such a titious, fictional piece they made up. My understanding. Okay, So how are you talking to her that? How are you talking to her? They give her a military phone. It's only allowed to do Texans. She cannot do a video. And how did she meet you? Joe? It's going to sound like a scared there's so many online. What's her name, Lena Filipinos. Okay, now, let me ask you something. Hold on, hold on, how

did you how did she contact you? I'm the dating app. I'm on a dating app. Okay, So, so did she ask you for help? Yes? And what kind of help does she want from you? Well, the money she was getting from her company then it was all depositive with the company for some reason. Okay. And what did she want from you? What does she want from you? Twelve sixteen to get her out? Okay, it's a scam. It's a scam. He's already given her eleven thousand dollars. It's a scam. Brother, you have been scammed. You

know that, right, I know that. I'm not concerned about the eleven thousand. Well, what do you mean You're not concerned? You were scammed? The woman is scamming you, Joe, mister Martineau, I'm beyond that point. She's Okay, Now, what do you want? Okay? I did after I talked to you, how on Friday? I did mail a document signed by the colonel and the chief officer on the base. They signed the contract and requesting sixteen suddenly the letter of the base every time. Joe,

Joe, Joe, do you realize this woman does not exist? No can I'll I'll ask you if you can help. And I know there's somebody's canvas rewned to Joe. This woman does not exist. Okay, how about the two names on the documents from the d OD They they're both signed. If you can get your h Now, how did you see these documents? She did text you to me and I texted to your office. Okay, okay, okay, listen, Joe, I'm say you, Joe, Joe, you're not listening. Joe. You have been suckered by a scam.

Okay, the woman does not exist. This is a scam. It has scam written all over it. I can tell you. She says, Wait a minute. I've been hired to teach military people financial independence. I am on the base at Lowry. They won't let me leave. I quit my job and they won't let me leave. I'd love to come out and meet you, but I have to pay for this pass. You have already given her. How much money? How about eleven thousand? Now, Joe, honest to God, seriously, you do realize you were scammed, right,

and that this woman does not exist? Right? I have other source on the base. I'll talk to them. Joe, you've never talked to anyone else on the base directly. I'll guarantee it. And in fact, I guarantee this woman doesn't exist. Who did you talk to on the base that you can verify was truly on the base? Who did you talk to? And a contractor on the base one time her phone broke down and chanced to use somebody else phone. Who's the contractor? Who's the contract I have it

on the phone. I can show problem. Joe. How Joe, how old are you right now? How old are you? How old? Five million? Are you? Have you ever suffered from any mental illness? No? No, no, no no? Why are you? Why do you believe? Listen? Why do you believe this? Please tell me why you believe it? And this is what I love about you, because you asked

that a question. There's document I did send it to your health office, signed by the colonna, and that if you can verify, lets your deputy to see if you'll still officers exists on the base and they denying she exists on the base. I'll leave it alone. Okay, Katschina, do we have that document he's talking about? Tom? Ask him how old is uh this woman is? How old is she doesn't matter? Thirty one years old? How old doesn't matter the age thirty one? Did she send you a

picture? Yes? Okay, can you send that to us? You have it the okay, Kaschina, give me all this information three O three seven one three A two five five Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all

three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. All right, I looked over all of this, all of this information that he sent us. Oh my god, oh my god, what a scam this guy has fell in for, What a freaking scam. I hope he trusts me Joe. Joe, Yes, let me just explain this to those listening. Joe

says he met a woman on a dating app. Said she was commissioned or hired by the government as a contractor to teach military people how to be financially independent at Lowry, and she wanted to quit her job and leave the base. She did quit her job. She wanted to leave the base, but they won't let her without paying for a base pass. And she asked him for money. He has sent her eleven thousand so far. And she wants to get established, of course, and he's fifty nine and she's in her

thirties, and he thinks this is a romantic thing. She sent them pictures And Kelly, did you send me the photographs of or the pictures? I photographs? I sound like a man, great shots of what I have. I don't think he sent a picture. No, he didn't send a picture. But the people that you say are on the base, they don't even exist in the military database according to my source. And Lowry Air Force Base is not even operational and hasn't been for years. So did you even think

about that that it's not even a base. No one is working there. If I have the right name. I drove on the base on sixth Avenue. There's a great it's a both base all around there in Denver. I drove there a couple of times. There's a whole sense of a huge base. It's as Air Force military. I drove personally, Chennon, what is he talking about? What area's Denver? On sixth Avenue? I think the address is at one eight Streel. What he's saying, it's an operational base.

It doesn't matter the name. But the base is there now. It's been there for The base actually closed in September of nineteen. Is absolutely closed in nineteen ninety four, and there is no activity the former base's history. It's been redeveloped. It's now wings over the Rockies Air and Space Museum where it once was. Listen, I can't help mental illness. Okay, I'm not going to keep doing this, all right, it was fun in the beginning, But Joe, I'm sorry. You're a lonely old man. Actually

you're younger than I am, but you're lonely. You've lost eleven thousand dollars and you have been scammed. I am so sorry. Okay, Please don't send any money. And stop communicating with this woman. And Joe, if you send me her picture, I will do a reverse image search, okay, and I'll even further prove it to you. It is a scam. If you want to send somebody money, listen, hello, Joe, send

me some money. I love you. My name is Thomasina. I would love to get about five grand right now, and then i'd be able to get an apartment and we can get jiggy. Come on, man, come on, people, use your common sense. Even Deputy Doc wouldn't fall for that, and he is a horny old man. Cindy, what's going on with you? Oh? I need some help with some white collar crime, and I'm welcoming you the first in Flory crap. White collar crime. What's

going on? Well, that's what I call it. Yeah, there's a business in town, well in the state actually, who sells products for home improvement. I don't know if you want me to, yes, of course, tell me, tell me what you're talking about. Go ahead. So there's a garage store company, US company. It's American Overhead Garage Door owned by a Gary DeJong. Okay, American Overhead garage Door. And why do

you think they're a scam. They have collected over two hundred and fifty thousand dollars in deposits over an eight month period from who and from one hundred and eight individuals. Wait a minute, Wait a minute, Where are you learning all of this is filed for chapter election? How did you learn all of this about the money? Where are you getting your information from the bankruptcy papers that he filed? Okay? Are you one of them who paid a deposit? I am okay, Wow? How much did you pay? We paid

forty three hundred dollars? And do you think he knew he was going bankrupt when he did this? Absolutely? Okay? Now hold on listen. If you contact see, here's the system. When someone files for bankruptcy. There is a trustee, and that trustee is supposed to examine the bankruptcy to make sure it is legit. If it's not, I interrupt you. Go ahead, May I interrupt you? I started with that. I was told I had to file emotion. I filed emotion. The motion for the investigation went

to the US Trustee Alison Goldenburg. Alison Goldenberg is considering an investigation. Okay, listen, Cindy. By the way, Cindy, if there is fraud and corruption. Usually the individual creditors do not have to take legal action. It's up to the trustee will usually do it. Can I just say something. I really want to say this because it's truly important. I know for sure that the bankruptcy system does not want a fraud to file. And here's

why. The way the system is set up the trustees actually the trustees actually get paid or what they get from the creditor. So if they believe the creditor is hiding money or cheating, they get a commission for recovering it. That's why it's set up that way. Their independent trustees appointed to the case, their local attorneys. Then the US Trustees' Office is a government person, and they want to go after these people. Now listen, I don't know

if if you don't think it's going to happen. When was the When was the bankruptcy actually filed? The bankruptcy was filed on the fourteenth of September. We were notified in December. I filed an objection to the plan in December, filed an adversary motion. Got it, And you're doing everything the right way. What I want to know is this are other creditors doing the same thing. I have now gotten a group of twenty of us together. A lot of the addresses on the matrix have come back as bogus. So he

hasn't even notified all of these people. And I'm getting pushed back from the trustee. That's what I need your home now, Wait a minute, why would the trustee not want you to go through with this? Tell me I don't understand it. I don't either, That's why I'm calling you. I've the guy lists his home address as Honduras, and he's allowed to be a debtor in possession of his business and continue his business. We caught him trying to sell his vehicles. I took a picture. I sent it to the

US trustee. He said, oh, we stopped him. Do you have a case number? I do, give it to me number twenty twenty three one four, one three seven. Okay, I want to get on one of our bankruptcy tear well, actually, let's get on. Let's get on Mike Wink or gg Wink. I would like to ask them a question about this. You hold on, I have yeah, Okay, what were you

going to say? I have contacted well, I've contacted at least twenty attorneys to help us, and because everyone's deposit is between the one thousand and thirteen thousand dollars mark, they all say, hey, it's not worth it. You just spend more in getting an attorney. Oh, hold on, hold on, hold on, that is actually not true. If you all do it as a group, you can chip in for it. So I don't understand. Just wait to every want is saying, hey, you know I

already spent two thousand bucks on a deposit. I don't want to spend another five hundred bucks on an attorney. Yeah, but how if you have twenty of them? You have twenty? I have twenty of them. You shouldn't have. So how did you figure twenty of us? And we Yeah, we're over fifty five thousand dollars in deposits between the twenty of us. So what makes you think just like, who is an eighty four year old lady gave him fourteen hundred and sixty nine dollars. It's elder of you. Well,

what is this guy's name? Gary de Jong? D e Jong? He did it one other time in California, so he knows the system. No, I don't doubt it, but usually the US Attorney will the US Trustee's Office will do something about it. But I want you to hang on. I want to talk to our bankruptcy expert just as a just to see what they think. Okay. I don't think they're gonna they won't probably do

an adversarial action, but they probably have some advice on this. Hold on three oh three seven one three talk three oh three seven to one, three eight two five five. Pro Bid Energy is doing solar systems the net you after tax credits twenty one thousand with battery backup pro bid energy dot com, and they have commercial rebates as well to make your system near zero. Probid Energy dot Com. Go with a sure thing Denver's best roofer Excel Roofing dot

com. You don't pay a cent until you're content than time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out Now three oh three seven

seven to one help. You'll think you're his only customer when you choose Frank Durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two, some things like you can understand Hi, Tom Martino, your troubleshooter three O three seven one three talk seven one three A two five five. Now listen, this is a crazy show today. And I still wanted to get Brad O'Brien on about something, but

I'm not sure I'll could be able to. He's right now tied up on a call. We might have to call him later. And that's a whole different story on some real estate squadters. But now I have Mike. Is Mike Wink on right now? Can I talk to him? Is he there? We got him? Hey, Mike wink is with the Wink Law Firm. They do bankruptcy, and Mike, you know, obviously you don't do adversary because you are in bankruptcy and you help people file bankruptcy. You're an

advocate for those people truly in debt that need help and businesses. But do you also do adversarial work for people who want to go and file adversarial actions in a bankruptcy court. No, we don't. We don't work on the creditor side, just the okay now, but you do have probably a lot of knowledge of it. And I would say, Mike, even being a bankruptcy attorney advocating for debtors, you're not in favor of fraud for God's sakes, right, I mean obviously yeah. I mean you'll kick him out of

your office. I know that because I know you as a person. Now, I just want to bring something up with Cindy if she can come up right now. And Mike, I'm not asking a way in on this, but there is a bankruptcy going on involving a garage door company called American Overhead Garage Door Company, and off the air, I've looked this guy up and apparently this is not the first time he has done this, and this time

around, well, he's done it in other states. This time around, he's collected about a quarter of a million dollars in deposits, one of them from Cindy, and he's filed the bankruptcy. And the thing is, and he selected those deposits eight months to two days before he filed that period of time, right, okay, okay, month in advance. They never got their product to eight months in advance. And and can we bring up a third caller as well, Jim, Jim, are you also one of these

customers that put down a deposit with this guy. Yeah, we we put our company put down about eight thousand dollars on two doors over a year ago. Okay, Now, Mike, what does a trustee look at when consumers put down deposits and someone goes bankrupt? Do they even care that that? Do they look at the I mean, if the guy says, I don't know, I just went broke, the trustee, Yeah, the trustee is generally not going to pursue. The trustee's role is more to take assets from

the debtor if they can and distribute them to creditors. But they're not going to necessarily pursue an individual creditors' rights. And if you are if you are a customer to a contractor garage door or whatever and you pay and you don't get any work done, that's civil theft and that is a basis to object to discharge in the bankruptcy. But what if you said, hey, I can't help it, I had financial trouble. It doesn't matter. If he

took the money and he didn't do the work, that's civil theft. If it's you know, the work was done, but maybe it was shoddy with the more gray area you get to. The harder it is for a creditor

to object. But in cases and in cases where you know, I do represent contractors sometimes that have this happen, and my view of them is they'd never meant for this to happen, right, Like it's it's a job goes bad, you start using the next job to pay for the old job, and then you get in the snowball that eventually comes crashing down where you know

you've ended up taking money from people and you can't fulfill the work. And when those people object in the bankruptcy, I tend to just encourage my client to settle. We don't want to go in front of a judge talking about how you took money from somebody and didn't do a darn thing right. Rather, we're going to just say, hey, I will agree to owe you. So there are a number of good creditors attorneys out there, and if these people you know, paid money and got nothing, they certainly have a

good basis to object a discharge in the bankruptcy. Now, Mike, who will help us? Hold on? He's saying you have to hire He's saying you have to hire someone. But Mike real quick, real quick, and we'll address that. Cindy and I do have somebody we can call on that, a credit or attorney. But Mike, I need to ask you something. I have known trustees to go after debtors for fraud and and and they and to say, you know, what did you do with the money?

Don't they do that? Won't they want to know what he did with the two hundred and fifty grand? Yes, yes, so that's a good point. But but there's a different end game for the trustee. The trustee is going after assets. So depending I mean, if this guy took you know, two hundred and fifty grand, but he did it over the course of two or three years, and he actually is somewhat legitimate. He may have just lived on it and paid creditors and you know, he's trying to survive

and then but that does seem like a lot. But in any case, there will be questions about what happened to the money. But but the trustee is not going to defend the creditors discharge, right, it's not going to object to discharge for the creditors. There's certain cases where they might if it was real agree just then they'd be going after the whole thing and saying you're not entitled to discharge. Pick exactly, and that isn't that called the nineteen

seventy five or something? What is that? Well, that would be basically it's based on what we call substantial abuse. So you would be denied discharge writ large based on substantial abuse. Now is a trustee disincentified from doing that because they trustee says you're not entitled to a discharge? Did they lose their commission? Uh? No, they could still administer in a state. Yeah,

they don't lose anything anyway. But I appreciate your comment, Mike, and I realized that that you know, we're looking at it from this side. Three oh three four one zero seventeen twenty is Winking or the Wink law firm. And by the way, I'm gonna now come back for the other side and figure out what to do right after this, go with a sure thing Denver's Best Roofer Excel roofing dot com. You don't pay a cent until

you're content. Time for an insurance checkup, free no obligation. Comparison call compass insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two.

Hi Tom Martine, you are troubleshooter three or three seven one three talk now, Cindy, the government will only go to a certain extent to stop a creditor. To excuse me, to stop someone who files a bankruptcy, and Jim as well, and then it might be fraud. The US Trustees' Office is usually pretty good. If people start yelling and screaming fraud, fraud,

fraud, that's one possibility. But Cindy and Jim both, if you can't get people to chip in for an attorney, if you're going to have to get if you got like fifty people together, you could really really get the money together. It's not going to cost that much for an adversarial action if you all do it together. And I suggest you start with someone like, let's see who would maybe Frank Ball would. I don't know who does creditor who does work going after people. I think Frank Ball might do that he's

a creditor's attorney. He is a collection attorney, and let's just ask him Kachina and if he would do that, okay, and then if you guys just want to hang up and listen, we can have him way in on this and give out his contact information. I don't have Jim on my list. He's not one of my twenty. Oh good. So hey, Jim, you got to give your number to Katchina and she'll give it to Cindy, so you get on the list. And then okay, hang on,

we got a lot more. Don't don't go away. I mean, you guys can can stay on hold, and then I will go to Bob from l em Landscaping and then Jennifer, I'm so sorry. I haven't forgotten about you. Bob's been waiting longer. Bob, what's going on? Well, I want to give you a I have that marked. Did this on last week. So a gentleman come called in to get a and he said it in their deck and I heard the price of it, so I no, no, I think I think I I think uh I was looking at that

Jerry. Jerry called looking at Grande decks and patio yep ten eighteen for twenty one thousand mark from Total uh Genesis Total Exteriors that it sounded like a lot. I'm gonna let you weigh in on this coming up you went out, if you went out and looked at it, I'm Tom Martino three oh three seven to one three talk seven one three eight two five. It is Plumbline Services dot Com with US three oh three five eight six ten eighty six.

We're gonna talk to them about the upcoming heating season. Go with a sure thing Denver's Best roofer Excel Roofing dot Com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies

find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Yeah, ripped up. You need that so you don't have to come running as fast as we can. Shooter's gonna help. Come man, This is the Troubleshooter Show. Now Tom Martino, Hi, Tom Martino here three

oh three seven one three talk seven one three eight two five five. I don't know why down the line just got lower, Shannon, But okay, anyway, my return audio that is I'm talking technical here. Folks, welcome to the show. I'm Tom, and we are here to help you solve problems, answer questions, take complaints, make your life a little easier, as I've been doing for forty five years. And I also announced the first

hour, second hour. I'm going to tell you that I'm I'm I have up on my computer right now, not only my call screener for your calls at three oh three uh seven to one three talks seven one three eight two five five. We're also taking three oh three Martino three oh three six two seven eight four sixty six. And we're also doing that's three oh three six two. Oh my god, I don't know what happened in three oh three Martino three oh three six two seven eight four six six. Also we're doing

Facebook messaging, YouTube messaging, LinkedIn messaging, and nextdoor messaging. How about all that? Now, let me go to the phones and see what I can do for you. Bob Logan is with us from plumb Line Services. We've been talking about a lot of a lot of stuff off the air and on the air, we talked a bit about how high efficiency can save you money. But one thing I do want to say for sure, and Bob's

over here, am I right? You' asse m if you're streaming, is they have a special going on right now where you get the furnace if you put in the AC. Is that right? That's right? And again this is what we consider our shoulder season. We're kind of getting to the inn winner again a little summer and this is the best time to get anything installed because you're going to save some money. But if you buy an air conditioner,

we will give you a matching furnace for free. Whether it's a just a base unit or whether it's a luxury unit or anything in between, we'll give you the matching furnace. And that's a value to about twenty five hundred bucks. Yeah, and it's for real. By the way, you pay for the installation along with this AC like anything. But here's the deal there. There's no charge for tearing out the old system and also and for recycling that right, No charge for that. Oh yeah, we bring everything back,

we break it down, we cycle it. We don't just send it to the dump a lot of people do. And then and don't forget we're serving northern Colorado now. Remember January we open up our northern office, So for Collins, Loveland, Greedley, Longmont, so pretty much from Castle Rock all the way to Fort Collins. We can we can take care of you. And when I go to Bob's from Lam Landscaping, and we had a guy calling about a deck last week and he said, he said, I'm

hiring grand View decks or excuse me. I got a bid from them twenty one grand for a ten by eighteen deck, partly composite. Blah blah blah. Again, Jenesis said, you know Genesi's Total Exteriors Mark a good friend over there. He said, you know that sounds a little high, but Tom, you know, it really all depends on how much they have to deal with on the site. Did you go look at it, by the way, Bob over at Liam Landscape, did you go look at it? Tom? Yep, Tom, I'm sure did. And here's why I thought

you'd appreciate this. So I went out there. I looked at it. I walk out, very nice gentleman and his wife, and I'm looking at deck and I'm like, I'm trying to figure out why they need a new deck. The materials still look good. A little bit faded on the rail, but that's what that material does. So unlike the other person that was

there, I got an Ernissa deck. I started looking. The only thing is this poor ja and needed was there because he did a two tone deck, so he put an outer border in a different color, and they had to put for better segment two by eight pieces under there to screw to. Well, every one of them was rotted out and some of them have falling out. That is the absolutely only thing he needed. Except the gentleman that originally did this messed up his brick, never told him and left the forty

inch by eight inch hole. So we're going to fix that and all the wood for three thousand dollars. Oh, he was looking at don the deck myself. We're just looking at twenty grand man. Well, that's why I wanted to let you know, Tom, Tom, I could have put the famed decking or better for about fourteen to five if I were to redone the deck. But you know me. I said, sure, I am not a deshounced person. You don't need a new deck. This is what you

need. And he was flabbergasted. They're probably going to call you today, but I wanted to let you know. Tom is what I've caught it. Tell everybody, man, I really appreciate that. That's l em Lands Escape and there on our patty on landscaping and all of that. And he's at three oh three five sixty four ninety one oh four referraless dot com elim. Thank you very much, Bob, appreciate that now really quickly. Jennifer's been waiting a long time. Jennifer, what's going on with you? Did?

She hang up? Okay, we'll move on. Oh there you are, Jennifer. I'm sorry for making you wait. What's going on with you? What's going on is I have a client who has been this. She's configned to a wheelchair, she has an eleven year old son, and she just got enough funds together to move in to a new apartment. It's this apartment complex deals with expanity exclusively. As she had her mobile phones and her tables together at one time and with Xcity, and she couldn't pay the bill,

and now she's place. They want four hundred dollars to get a table going to him, and she's not going to be able to do that. She don't wait a minute. She has a balance to a four hundred Is that what you're saying, Yes, sir, yes okay? And who okay? But does she have the money to pay her regular monthly bills? Yes,

sir, she can come up with the monthly bill. She just can't come up with this her old bill and you know all of this thing, and she could pay ten dollars a month maybe and not that four hundred dollars down. But in the meantime she's sitting there in the day girl chair with with no TV, nothing, di How did that bill get up to four hundred

dollars? She had the mobile phone lines tied with it, and I guess she didn't turn in a phone at the end of it, or something something happened with she it got lost or and she doesn't know what to do now. And is this in her new place? Yes, sir okay. Why does she want to get cable? Because she's saying there with nothing to do, I I don't have enough DVDs for owners. Jennifer. Here's what I'm asking. And you say, a client, what do you do for her?

I'm a caregivern No, that's very nice, Jennifer. Hey, Jennifer, where what part of town does she live in? Like the main part of town where they have Because here's what I'm getting at. She could get any kind of broadband outside of Comcast, outside of Exfinity, and she could simply get the apartment complex. Has is it a contract or something of externity? No? Exclusively defectity? Well do they have Well sometimes though they say that, but sentry link is available? Do you know if sentry link is

available? No? I don't. Has she tried to ask them if she could have a payment plan, Jennifer, But in the meantime they won't pick it up until they get this balance. Well, so COVID situation she's in, and I just say from offer because she's still a young girl. She has an eleven year old child who needs a distraction too, and poor I can't. I can't pay it for him. And I thought late til Martino

has some connections, Well we can. We can try to do something for her with Exfinity, But it's unfortunate that because she could have she can get this. You know, Infinity is pretty expensive options. She's gonna get cable, right? How much is that bill every month? I'm launch sure and Tom shut out, so you get to you know, puts up it on? And what does she usually watch? Do you know? The reason I'm asking is there are other options like even an over the air antenna, a

digital antenna in her apartment. That's why I'm asking. Do you know what she watches or what she needs? Can you find out? Listen, Jennifer, I want to mark this for pending, and then what I'd like to do. Here's what I'd like you to find out, and you can call us back and Kaschina will put you right in touch with us. I want to find out what her normal bill used to be, what she uses cable for, like what channels does she want and she used it for, and

and just find that out and then and then let us know. Also if she has a contact or someone who contacted her about the balance due, I'd like that information. And here's why. I will have Deputy Dot call over there and we'll try to negotiate something or we may have an alternative for her other than Comcast. That's what I'd like to do right now, just to get started and then yeah, we can probably help her, but I don't want to throw money away if she doesn't need a bunch of cable, if

she doesn't use it. I want to know what they normally use and need because there are so many broadband services available, even wireless that could work. So so let's just mark this pending and Katschina have her call us back on an insideline three h three seven to one to three talks seven one three eight two five five. A question for bob Logan concerning AC. Do you do zoned AC? Somebody wants to know and what is zoned AC? Talk about that? Sure, we do zoned ACE. So they're depending on what a

client's looking for. Within a what's called a forced heat or force cooling system, you can you can move the air to specific parts of the house and shut off specific parts of the house through the zones. So that's that's one. And how is that done? Is that done through venting? It is through the through the duct work, through the duct work. Now a lot of times when people say they want a zone system, what they're what they're saying is they want to add maybe a specific room. So maybe they have

a bedroom over a garage that stays really hot. Maybe they've done an addition and they can't get air to it. And in that case we have other options which are called many split duck list systems right right, right. But for the most part, though, if they're putting in a new ac and they want to go zoned and they want to be able to shut down some parts of the house they don't use a lot, they can do that.

They can do that, and again I would want to know why, why they're asking the question what they're trying to accomplish, And that's where our design consultants can really be helpful as they'll come out and get a true understanding is what it is you're trying to accomplish. Usually it's because they have hot and cold spots throughout the house and so they think a zone system is the way to go. But some of the higher efficiency systems with the modulating motors can

can fix their issues. So again, the best thing to do is get an expert, whether it's from Plumbline or a reputable company, get an expert to come out there evaluate your system. Let them know what you're trying to accomplish, and then they can help design a system and give you a few different options to accomplish what you want to all right? Three oh three seven one three eight two five five. I'm Tom Martina. We have more coming

up on the Troubleshooter Show. Compass Insurance Group is doing, by the way, free insurance analysis of your entire coverage to make sure you're not paying too much and to make sure you're covered enough. By the way, that's Compass Insurance Group three oh three nine nine six nine thousand. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Three time for an insurance check up free, no obligation.

In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino here three O three seven one three talk seven one three eight two five five. What's on your mind today? Let's talk to

Gwen. Gwen, you're this is a follow up you called last week, and uh, what's happening. I'm trying to find your call here, Gwen. I'm sorry, let me find it and why don't you start talking. Let's talk about your problem. What's going on? Hey? Do you have me call Angie's List back? Oh? I know what? Had you hired quality Builders to do an addition? And that you said they did all kinds of things wrong? Is that the one? Yep? And I said how

did you find quality Builders? And you said Angie's And I said, or Angie's Listen whatever they're calling it nowadays, Angie, And I said, do me a favor and just call them back, because you say that they altered the plan causing you to have a new furnace and you tried to adapt a water heater and they ruined it. It's a long story, but in any case, why don't you call them back out of curiosity to see what kind of stuff they will do for you? Interceding with the contractor like we do

for our referral lists. What happened? They just sent out more people to give estimates and wait a minute, Wait a minute, wait a minute, estimates? What about the original one that did it wrong? I didn't do nothing. They're not responsible for it. Well, I know they're not responsible. To be fair, they're not respons but they should try to get the contractor to do something. Did they try to pressure Quality to do the right thing? No? They did not. Okay, what exactly let's be fair

here, what exactly did Quality Builders do wrong? You know, the alteration of the plan causing you to need a new furnace. That's the part I don't fully understand. Why did you need a new furnace after they altered the plan? Because the flu would have went up into the new bathroom right in the middle of the bathroom, didn't your What didn't they catch Why did they not catch that? I don't know. Do you know what she's talking about,

Bob, when it comes to the flu going through the bathroom? So where the where they had the where your furnace was located or originally would have gone through the new bathroom. Yes, in the middle, they said. So their alternative was to get a high efficiency furnace to go out sideways. What do you mean side horizontal? Yeah? And Where were they going to put that upstairs in the new floor? No, downstairs still the same place. Thanks, I must have missed party. I must have missed something in

the beginning. If they're replacing the furnace and using no, here's what they're doing new now, they're they're doing a pop top basically. Okay, she's putting an upper room on. They realized when they started building that the upper room, the flu would have gone through the new bathroom. So they have to change the furnace configuration to change the flu. Okay, that part I understand, And so there's nothing wrong with coming across weird things like that during

construction. But then you said they did something else. They had to do something with your water heater. What was that They put a two seventy dollars package on there to force the carbon dioxide out sideways And it was not con you mean on the furnace or on the water heater. Water heater? Okay, So in addition to the FLU for the furnace, they had to change the FLU for the water heater too. Correct and when they changed the because

otherwise they would have both been going through your new bathroom. Right, say again, if they didn't change the water heater flu it would have been going through that new bathroom, right, yeah, okay, how yeah, everything would have been in the middle of the bathroom, so everything has to go

out sideways. I get it, I get it. Okay. So when they when they tried to take your water heater and they put a kit on it in order to put the flu horizontally instead of vertically correct, why did they Okay, Bob, do you know why should they They had to do that because apparently the water heater, I mean I thought, okay, in any case, what did that do to your water heater? That kit?

It no longer works? Okay, does not work? And why when we had estimates they said that that kit did not belong to that water heater. Okay, do you know what kit she's talking to? I don't, But it sounds like they're trying to make a standard tank water heater into a power event. That's what it sounds like. Yes, that's exactly what it sounds like. So so then do they say you need a whole new water heater because of it? Yes? And what will that and so how much would

that cost you? Fifty six hundred for a fifty gallon m hm for a power event water heater. That that sounds about right. Okay, now, but again these are things in my mind, they should have recognized before they even started. No, I get that, But here's the problem it. Okay, so what do you think quality builders owes you? What do you think that the new water heater? How old is your old water heater?

If a twenty sixteen and we put it in in seventeen, I don't think they do owe you new I don't think they should have to pay a brand new water heater because that other one was seven years old or eight. I think they owe you something. I agree with you. I do not believe they owe you for the entire water heater. Whenever you do home improvements, you're going to run across extra expenses. As Bob said, they should have caught it in the beginning. But had they caught it in the beginning,

I wanted the God's honest truth. Had they said to you, as a result of this room up here, we're gonna have to do a new horizontal furnace, and we're gonna have to do a power vented water heater, and it will be an additional X amount of dollars. Would you have mixed the project? No? So the only thing different now is you think they should pay for the extra cost because you didn't know about it. See, here's what I'm saying, Gwen. And I'm not sticking up for I'm not sticking

up for the builder. But here's what I'm saying. If truly you put in a brand new room upstairs and you had to adjust your mechanical systems because of it, that is a normal cost of doing a home improvement. The only difference is you did not know about it. I think, what first? What's that? The first draft did not do that, the second draft did that? I get that, But you approved the second draft. Is that true? Yes? Why did the first draft not show a new furnace

and water heater? Did the first draft have the room in a different loco? Hold on, I'm not finished asking. Did the first draft have the room in a different location or did the first draft have the room in the same location? But they just forgot about the flues. They forgot about the flu okay, so they had to redo the plan, but the room was essentially in the same place. Yes, okay, So basically they did not

do the plan correctly the first time. But here's what I'm asking. Had they done the plan correctly in the first time, you would have agreed to it anyway? Is that right? No, because it wouldn't have happened. You would That's what I'm asking you. You would have canceled it. I wouldn't have canceled anything. It wouldn't have happened. Gwen, you're not listening

to me. Listen, Just please listen. I'm asking you. If you hired Quality Builder and they did the plan correctly the first time, it would have shown you spending extra money on a furnace and on a water heater, would you have still decided to go through with it or not? We charged the water heater. Okay, Gwen, I'm going to ask again. This is the last time. I'm asking go back to when you first got that

bid. Go back to when you first got it. If they gave you the correct bid, back then, the correct one right from the beginning, showing a new furnace and a new water heater right from the beginning. Pretend none of this happened, would you have agreed to still go ahead and do the work. No, you would have nixed the entire project. Yeah, okay, because that would have broken your budget, is that right? Yeah? Okay? How much extra the original price was one hundred and eighteen with

the new water heater and the new furnace. How much did it increase the project? Oh Jesus how much? I mean a furnace and a water heater. How much is that? How much did you payundred and two seventy No, I'm not talking about the Okay, the two seventy doesn't make sense. You should get that money back. Ye, not to kit. I'm asking this. You're saying you need a new water heater. How much does the new furnace cost you? Forty three hundred? Okay? And the new furnace

costs you? How much the furnace was forty three hundred. How much is the water heater forty three hundred as well? No, that's fifty six hundred, okay, So basically an extra ten thousand dollars. So your one hundred eighteen thousand dollars project is now one hundred and twenty eight thousand. Is that correct? Yeah, and you're telling me that that's ten thousand more than you would have agreed to spend in the beginning. You would have never done the

project, but now it's too late to turn and back. Is that right? Yes, because when eighteen is one eighteen, it's not one twenty eight I get you. I'm not disagreeing with you. I'm trying to put a number on it so we can go after the company. You have to have damages. Now what we need to do is this. You need to subtract from those damages. You need to subtract from them the life of the furnace and the ac that has already been used. How old was the furnace you're

replacing that? I don't know. It was my mom's furnace, and I don't have a date on it. Give me an idea. It was it more than twenty years old? No? Was it ten years old than you? Yeah? I'm about ten probably. So that furnace that you just replaced was redone back in nineteen in twenty fourteen, Yeah, all right, If that's true, it was about ten years old. Your and your other one was ten years old. Your water heater was almost ten or seven years old.

I would say the most they owe you is fifty percent of that ten grand. And I'm sure you're gonna not understand why hold on we got more coming up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance Paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one help.

You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martinez here three oh three seven one three talk three oh three seven one three eight two five five. Welcome to the show. We're here to help you solve your problems, and I hope we can. Now. I want, I want to help Gwen go after this company. But here's the problem. I do believe they cost her money she

would have otherwise not spent because of the complication. I do believe that one. But Gwen the problem. Here's what I'm trying to get at this extra ten grand you had to spend. I hope you understand this. It's for a new furnace and a new water heater. Quality Builders does not owe you all of that because the furnace you had and the water heater you had, we're both at half life, so you have to pay for the other half.

It's called betterment. So if you go to small claims court or if we call them, we can't argue for the full amount, you would lose that. Do you understand that part of it? I don't mind paying for the furnace, Well, you don't have to pay No, no, you should have to pay for half the furnace, is what I'm saying, not for all of it, and you should have to pay for half the water

heater. That's what I'm getting at is because even though they did you wrong and they they cost they cost you money basically because of their ineptness, but they don't owe you something you did not have. They don't owe you a one brand new furnace. They owe you a fifty percent furnace, and they owe you a fifty percent water heater. So they do owe you something. So we could try to argue they owe you five grand. It makes sense. I mean, it's it's whether it makes sense or not. If you

went to court, that's all the judge would order them to pay. Probably is what they took from you. And and really I do think they were in that they did it illegally. Well, that part of it wouldn't enter into your civil case. That doesn't have anything to do with it. When you say illegally, what do you mean it's illegal what they did? What do you mean the codes are broken? Okay, that's not illegal. That's a civil issue. That's a civil thing. That that's that. All that

does is get them in trouble with the building department. That has nothing to do with getting your money back. I just told you if they owe you five grand, they owe you five grand. They won't owe you ten grand because they'd get a permit. They won't owe you twenty grandy, if they won't owe you one thousand. They'll owe you what they owe you what they owe you, period. It doesn't matter how many things they did wrong. Your damages don't increase. Your damages are what they are. Gwen, listen,

I'm gonna put her on hold. Here's what I want to do. I'd like Deputy Dollar to take this, but only if I'm not gonna bother calling this company. If all she wants to do is keep adding, she's not gonna get more than she's gonna get. We will try to fight for her. We will if Quality Builders is even worth a damn. I don't even know what they're if they even have the money to pay. I have no idea what the hell they are Quality Builders. But if you need help,

Kachina, I'm hoping you're listening, let's call. Let's just let's give this to Deputy Dollar. But again, you know, she keeps bringing up problems they did wrong. I get it, get it. If they did it wrong, fine, but that doesn't increase loss. The more penalties you can pile up, it doesn't increase what they owe you. We got more coming right up. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Please time for an

insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three, seven to seven to one help. You'll think you're his only customer When you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino here three oh three seven one three talks seven one three eight two five five.

All right, I want to continue, uh with George, who has an issue with a car and a collision. What is going on? I thought, George, what's happening? Speak? Oh? Man, man, Let's see if I can sum this up in a nutshell for you. Uh. Back in November, the deer hit me traveling northbound on I twenty five. Did you sue him? It was nice? So anyway, really did did you? Did the car get pretty banged up? It took out a lot

of the driver's side headlight area, and I was just freaked out. Initially I did it with lights and I noticed that there was no leaks, there was nothing going on. My car was not overheating. Yeah, So what happened then, George? You know? And when was this collision? By the way, this is a mid November Oh my gosh, So mid November this happened, and it was and and did was it dent it up bad?

You know? Surprisingly it was pretty good. I just didn't know what to do, so I just trusted calling my insurance company, right off the bat, I was more freaked out. And so you did call your insurance company back in November of twenty twenty three? Correct, okay, and what did they say? They notated that and they said, okay. Well, you know, I was just so freaked out that I was like, why were you calling your insurance company? I need to know? Did you need

repairs done? Yeah? I mean okay, did they do repairs? Did they do repairs? No repairs were done? Why why you made a claim? You made a claim but no repairs were done? Why? Well, I couldn't find any auto body shops to take my car. Were you paid for a claim? Were you paid for a claim? Eventually, I'm gonna I'm gonna have to hold on because I need to get information. Just a little quicker. I will ask you questions, and I promise you I know

where we're going with this. We might be able to help me. Maybe not, but if you hang on, I'll come right to you next. I'm Tom Martino. We also have plumb line services dot com with us. Give us a call three oh three seven one three talk or three oh three Martino go with a sure thing. Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens

of insurance companies find out now three oh three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Ripped News so you don't have run as we came. Shoot's gonna help come. This is the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here, Welcome to the show. Three all three seven one

three talk three all three seven one three eight two five five. This hour brought to you by waterpros dot net for the best water systems to the lowest prices when it comes to water softening or fresh water at your kitchen sink. And all I have to do is talk about mine triple filter reverse osmosis three by the way, three oh three eight six two five five five four.

Speaking of order of fix, we have a lot of things to talk about, and we have plumbline services with us for plumbing, hen and Coolie Electric trains, and they also have a drain division. Speaking of drains, and the reason I bring that up is we've had a lot of ripoffs in the drain business. People telling you you need a drain and I'm telling you it's

on fortune that okay. And I'm just going to say this, and I don't know how to say this properly, but almost every business that we've had saying you need a drain on brand new drain, brand new sewer line, and they didn't had the name Router in it. Now I'm not saying, I'm not saying it just was coincidence. I don't know, but R O O T E. R was in the name. And that doesn't mean all

companies with the name Router are bad companies. Uh. I'm just saying, But I just want to say this, h you do free second opinion? Still? Go ahead, sir, Yes we do. We do free second opinions not only on sewer lines but all major projects. But here's here's one one thing I would tell your owners if they if they get an estimate for a new sewer line, yes or expensive repair, the person given in that estimate, they should take a video of the line, and they should have

the video start in their in their basement, I know where. They should watch them do it, not just get be handed something. Well, they should watch them do it. But if they can't watch them do it, so for example, our supervisors will take a video of wherever the cleanout is before they put it in the line, so you'll see that your address in

the front of your house. Oh can I see your mechanical okay, And then they'll go into your sewer line, all in one swell, all in one motion, all in one motion, exactly, so that so that you know you're you are indeed looking at your sewer line and not a video of somebody else's way exactly, because it's so easy for them to trick you like that. It's very easy, all right. Uh? Anyway, that's a plumb line three oh three, five, A six, ten, eighty six

or plumb line Services dot com. I'm gonna go back to the phones. George. He said he had a problem with his car and and and it was back in November of twenty twenty three hit a deer. He called his insurance company filed the claim. By the way, did they pay you for that I forgot. Did you actually get the money on that claim? They did? Okay, how much? The problem? The problem is I was in I entrusted Caliber Collision to do the repairs. I understand they have to

make this assembly, which they did. The initial estimate was forty one Wait wait, when did you take it in for repairs? Though you said you didn't get it done at first? That's right, no repairs were ever done. But how much were you paid? Let's I need to get basic and how much were you paid? I think it was around eight thousand dollars? But okay, now problem and then and then hold on and then when did you go in for repairs? Right right before Thanksgiving? And what happened?

They gave me an initial estimate of forty one hundred, and I was fine with that, and then about a week later it searched to ninety six hundred. And then they said, oh, we're going to do a total loss, and I'm like, I want to get a second opinion. They refused to allow me to get a second opinion. No, no, hold, George, George, Caliber Collision has no right to refuse you to have your car taken somewhere else, So tell me how that worked exactly. You took

it to Caliber and they refused to let you get a second opinion. My insurance company refused to let me get a second opinion. Oh okay, so Caliber collision. Basically, by the way, it is common for an estimate to go to a total. It's not uncommon, I should say, So what happened? Then your insurance company said, this is the way it is. We're going to pay you the claim. Is that right? That's right?

How much did they pay you? Roughly eight thousand dollars another eight thousand in addition to the original eight thousand, No, only eight thousand periods for the whole Hold on what your car was? This twenty thirteen and so they said your car was worth eight grand? Is that right? They said it was worth I had to fight them on that. I had to hire somebody to help me with What did they say? Your car was worth about twelve

thousand something? But you already got paid eight thousand for the claim? Right? That was afterwards? Okay, I'm gonna say this again. Total money right now in your pocket from insurance? Is how much? Total money? Eight thousand? Okay you just told Okay, so you got paid eight thousand dollars when you filed the claim, and then they said your car is totaled. Is that right now? I didn't get paid till way later. Okay, gotcha? Okay, you got paid after they totaled your car, so

they was your car worth eight grand or more more. The problem is my car was in drivable condition before I took it into count Yeah, I get it, I get it, But you don't think it should have been totaled. You wanted it fixed right right. But that's not the problem. The problem is they threatened me to get my car off of their lot or I would have to start paying. They also didn't wait a minute if they totaled the car though it belongs to the insurance company. No I had. I

decided to keep the car. Okay. See, you gotta tell me all this stuff, man. Okay, hold on, you took the eight grand and kept the car or did you have to give some of the eight grand back? If I yeah, I would have gotten twelve grand, but I wanted to keep the car. Okay, now, I understand, totally understand, Go ahead, keep going. Then the problem is they sent the tow truck to deliver my car without any parts. They threw them all away, or they parted them out or sold them. So the same day I went

to confront them. So your car was drivable when it went into Caliber. When you got it back, it was totally You couldn't have possibly fixed it, but you would have been able to had they not done that. Correct. What does Caliber say about that? What I mean, they shouldn't have given you back a bunch of parts, that's right. So I went there, I played their game. I waited twenty three minutes before I couldn't take it any more to finally speak to the manager. He played was this all

done back in November or December? Or when? When? When? December twenty ninth? Okay, so right now, you've been fighting them since then. You're not going to get your parts now. Well that's what he told me. I said, well, they don't have your parts. What if they got rid of your parts back in November? What makes you think they would have your parts now? Because they said that they would order them, they understood that they didn't have them. They couldn't explain to me what happened.

And I said, well that's not right, you know, it isn't right. George George Listen was still correct. George. I agree with you, Listen. I understand this situations, and you don't have to. Even though the car was totaled, you think you could have gotten it back and for the eight grand came close to fixing it at least, or even if you didn't, that's not their problem. But you would have at least had

the car like it was. But you said when you took it in there they disassembled it, which they could have and they should have, and they were entitled to. I agree, But once you decided to take the car back, they were not obligated. They were not obligated to put it back together, but they were obligated to at least not throw your parts away, for God's sakes, unless the parts were the ones that were damaged. So did they throw good parts away? They did? Wow? About half the

side was affected. Okay, So how do they justify this? What are they gonna? What have you been doing since then? Why don't you sue them in small claims court for the cost of the parts they threw away. That sounds like that's what I should do. How much do those parts? How much the parts they threw away? What do they add up? To how are we get them from the dealership? Probably fifty five dollars? Do you know that? Here's what here, here's the problem. What year was

your car? Twenty thirteen? Yeah, here's the other problem. It's called betterment. They're not gonna need to get you brand new parts. They're gonna need to get you to use that. But here, okay, good, I'm glad you understand they owe you use parts. But here's the problem. And you're not going to love this at all, But I swear to God, I'm going to save you the trouble of trying to go to court and losing the most What do you think the most they will owe you would be

the very most. Give me an idea, based on everything you've told me in this phone call, what's the most most likely, according to law, they will owe you. I don't know. I don't okay. I'll tell you what it is. It's the original value placed on that car by your insurance. It was twelve thousand dollars and you got eight of it already. You wanted to take the car, so they they didn't give you twelve. They gave you eight. They withheld four. The most the caliber collision would

owe you is four thousand dollars. That'd be fantastic you. I think you can win that argument. Hold on, I'm Tom Martinez. Wait on, hold on, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven

to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven to one three talk three O three seven one three eight two five five. Okay, now here's the uh. Here's the situation. We have George who took a car into Caliber. They took it aparts,

threw away his parts. He wanted to fix his salvaged car, but instead now it must be a total loss. So he was offered twelve from in insurance company. He accepted eight and was going to try to get it fixed, but now he can't. I, George, what I suggest is you sue Caliber and Small Claims Court, and you can show that your insurance company valued the salvage or valued the car I'm sorry at twelve grand, and you

were going to take it and fix it. They were unable. You were unable to do it due to their incompetence, and therefore now you have no choice but to get it totaled. But you can't now because your insurance company won't give you the money, or I'm assuming they won't. I don't know if you can reopen the claim or not with your insurance. If so, get the other four grand from them and call it good. But if you can't, because your insurance company wouldn't have cared. You know they wouldn't have

cared. I don't know if you can still do that if you can get the money from them. If not, I would sue Caliber and Small Claims Court, and I would sue them for four thousand dollars. You have the numbers to prove that they cost you four grand by letting, because they gave you back the car, but you paid four grand for that car to your insurance company, right, So think about the transaction. You paid four grand to your insururance company for that car. That's what you paid for it,

and Caliber delivered to you a car worth less than four grand. It was their fault that it was worth less than four grand. That's the reasoning you must use when you go after them. And I think that you should win. I mean, these guys did you wrong? Oh yeah, I mean start that at least and let me know how it goes. Seriously, but remember, I just have to be sure that you know the reasoning. The reasoning is you bought that car from your insurance company. When Caliber delivered it,

they delivered an incomplete car. Therefore, you want what you bought, you can't get it. So they what they owe you is four grand. And if they pay you the ford grand, then you have to give them back what you have the car if they want it. Three oh three seven to one three talk seven one three eight two five. Now Cynthia, what's going on with your car? What's going on? Cynthia? Yeah? Hello, HI recently purchased a vehicle at the Sharpest Ride dealership. Okay, what

kind of car did you buy? I Boughty Cadillac Year two fourteen Cadillac. Okay, two fourteen Cadillac. Got it. They gave me. They gave me one key. I requested a second key. The salesman said, we only have one key. But they gave me a warranty that I paid for for thirty nine dollars, and they told me call these people and they will get you a second key for free. You have to call within six months and they'll get you a second key. Well, the first key they gave

me broke. It's the remote, so I can't open up my trunk. And hey, Cynthia, let me just cut to the chase, because this is pretty easy. Warranties don't cover keys unless the key breaks. But they don't. They don't cover a second key. So whoever told you that told you that wrongly. But but you'd have to prove they told you that or put it on the contract. If not, you have to go by what the warranty says. Bottom line is this, No one is entitled to two

keys when they buy a car unless they get the two keys. If you don't get the two keys, it's not like anyone owes you two keys. I just need everyone to know this, so we're not going off half cock. Now, if they if they said case okay, go ahead, what's the case? Tell me what the case is, Cynthia, go ahead, tell me what it is. The case is I purchased a warranty of for thirty nine dollars. If they specifically says I can get another key tree,

that is, Cynthia. Here's what I'm asking you, please, I understand that. Does the warranty itself say you can get a second key. Yes, it says I get a free key. It doesn't say a second key. It says a free key. Good. That's what the warranty actually says in writing yes, good goes. They're the options that you can get when my key broke. The point is, when my key broke, I called the warranty to get a free key, and they got it. I can't

honor that until the dealership gives me a second key. I don't even understand why. Why Because they said they will not honor this warranty to get is a free key until the dealership gives me. I have to have received two keys from the dealership. That's what these warranty people said. Well, hold on, what does the I don't care listen, I don't care what the warranty people say, and I don't care what Sharpest Ride says. What I

care about is what your contract says. Interested in what the Sharpest Ride told me. They told me I was supposed to lie to the warranty people and tell them that I received two keys. That's what the dealership wanted me to get you. Cynthia, Cynthia, here's what I'm saying. What I mean is I don't care what either of them says. I'm sorry, you don't care because the dealership wants to charge me to make a say, Cynthia, you're not letting me finish. Cynthia, you're not letting me finish. If

you want some information, I'll give it to you. If you don't hang up there, that's your choice. What I'm saying is thank you and you should hang up. She is a never mind. Here's here's what I was going to say. Okay, it doesn't matter what Sharpest says. It doesn't matter what the warranty company says. What matters is what the contract says. If the contract does not mention she needs two keys to get a free key,

then we can make the warranty company company give her one period. If it says that you do need two keys to get one key in the warranty would be off the hook, but that still would not require the dealer to give her a second key. I mean, what I'm trying to do is look at the issue. What I meant when I said I don't care what people say is because you can't prove what they said. You can only prove

what you have in writing. Is that too hard to understand? If listen, if you're gonna call and you don't want to hear the truth, do not call. I'm telling you ahead of time, do not call. What I'm trying to do is make you smarter and make you to give you the weapons you need to get what you need. I'm not tickling your ear or lying to you or saying, oh my god, they said that to you, Well, by golly, we're gonna go make them do it. No, because you can't prove it. And you may ask me, Tom,

why do they have to prove it? Because I'm going to tell you something you may find shocking. Consumers sometimes lie to me. Yeah, yeah, yeah, I think it's climate change. Josh. What's going on with you? Josh? I was just gonna update you on the Samsung issue. Now, let's let's go back to that. When did you call on that, Josh? I think it was Friday or Thursday of last week? Was my

second call to you? Okay? And what was this original? Was this the original issue where you had a coupon that they would not honor or something like that? Right? Yep, I had one of the Samsung fridge freezers that the icemakers were unrepairable since and as I remember it, as I remember this dang thing, you got some kind of a money off coupon to get a new one, right I did, and you couldn't use the coupon. Yeah? Crazy? So I pseudo took your advice. Mark said, just

sue for breach of contract. Right in small because here's the point. It was an eight year old Samsung, but they they absolutely owed it to you. Let me get there. Wasn't it under warranty? Is that what I'm remembering or not? O? I think there was some kind of government settlement that they had to keep repairing the ice makers. Okay, whatever it was, the ice maker, whatever it was, the ice maker should have been fixed by them. They could not fix it, so they gave you a

coupon. But why couldn't you use the coupon because every time you put in it it said it was invalid. Right, yeah, that's a good question. So but the coupon would not work, I remember it. So what happened then? Did you take in the small claims court for breach of contract? Actually emailed the office of the CEO and told them I really didn't want to go to court, but due to their breach, this was my loss.

They called me today and we settled the value of the coupon. But what they did was they took my old refrigerator was actually six years old, so they took it at and they depreciated it ten percent a year and writing me a check for about fifteen hundred bucks. WHOA, thank you man. That is so cool. Yeah. I know there's a lot of people out there with that problem, and if they want to go that route, you

might as well do it. Anyways, even if you're going to keep the fridge and freezer because they don't want it back, you know what, That is pretty damn cool. I appreciate you man calling letting us know. Thank you. Now another word, and speaking of this, we had told him what to do and he took advice. Now, the last woman that called that hung up and she got her panties in a ruffle. She was very upset. I want to explain this again for you. Listen, we're trying.

I swear to God, we're trying to help you, but we have to do it the right way. You can't go by things you can't prove. Like we've used cars. For example, earlier in the show, we had a woman who bought a used car and said they cheated her. She said, the contract claimed it was in perfect condition on the contract and it was inspected perfect condition. When I saw the contract, it says as is with all problems. It said that. She said, oh, that's not

the original contract. There's another contract in the glove compartment. You can't prove it. What I'm getting at is I can't help you with things we can't prove. Threeho three seven one three eight two five five Go with a sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're content. Three time for an insurance check up free, no obligation. Comparison call Compass Insurance paying too much your coverage at dozens of insurance companies.

Find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hello Tom Martino here three oh three seven one three talk seven one three eight two five five. So, Misha, what's going on? Misha? It was still the automated thing? What's that? Can you hear me? Yes? I Ken, what were you saying about automation? I didn't know

it was you. I thought it was still automated thing. This is This is artificial intelligence. And uh, I'm just I just sound like Tom Martine and he uses me when he gets very busy. But it's I'm programmed to sound exactly like him. I don't believe that. I'm just kidding. Go ahead, How can I help? Mm hmm? What do I need to tell you? The whole? Right from the beginning, you're I see that you're having a problem with your living situation. So let's start there. Are

you getting some kind of help because you had a problem with homes? Or are you homeless? I mean or what tell me what's going on? No, I'm living in just a regular apartment complex. It's low income, okay, because I've been having some employment issues every since. Okay, but it's a normal complex where we all just paid norse rent, Like I don't get any sort of assistance or anything. Okay, So what's going on? But

it's a low income apartment complex? So what's going on? We moved in in July of twenty twenty one, and I mean, aside from the complex being a little unprofessional and a little wait wait, so this was July of twenty twenty one, way back then. Okay, right when we moved in. I would say the last maybe six seven months is when it's been heating up. What's the problem. So thus far, it's been a lot of depths, back to back to back, Like they're all, what do you

call it? Natural? Natural? Because the complex rents to a lot of veterans. That's another way that they get a lot of money from the federal government. They playing they're helping so many veterans and making sure they're not homeless, but they're letting them just dies in these apartments downstairs, and then their bodies are sitting in there for weeks and weeks. Oh, come on, Misha, we be in here is terrifying. So are you saying not joking?

Like five bodies in the last six months to holy crap, the vets are just tying in there. But the leasing office is never opened, so nobody knows and nobody knocks on their doors until like three four weeks later. So, Misha, Misha, no one checks on these veterans. Are they disabled veterans? Yes? And no one checks on them and their bodies are sitting in those apartments for weeks. And how is this affecting you? The constant death is just it's scary. Are you looking to move to constantly be

around? Absolutely? No, I get it. Are you looking to move? Is that why you're calling You're looking to move? No, we are looking to move, but no time soon, you know, if it lines up. So what what can we do to help you? What can we do to help Why are you calling us? I called you guys because I'm hoping that shedding some light on the complex will make them get their act together. Okay, now tell me then. Do you mind mentioning the name of

the complex? No, I don't mind mentioning what's the name Courtyard Commons, and you're saying that Courtyard Commons. And I don't mean to be a wise ass when I asked this question, but I'm going to ask it. What can they It's really not their fault right that people are dying, is it? I mean, what are they supposed to do to improve it? Nothing on the death thing. I just think that mortgage to constantly live somewhere where people are constantly dying. I know, I get it, I get it,

And it's not their fault to check on them either. I just it's uncomfortable. What I'm faulting them for is there are roaches here, there are bed bugs here, there are mice here, and they no longer exterminate on a weekly basis, Like okay, so the complex is being infested. So do you want us to call over there and check them out? And do you think that might help? As far as to say we're looking into the

some of these complaints, I mean, if that's you guys's protocol. I was kind of hoping to do a scathing expose a well, you know, sometimes we do, depending on how bad it is. But what I'd like to do is start by calling them so you're saying roaches and rodents? What else? A lot of violence there have been has met out here, continuously cleaning up blood from everywhere. The maintenance guy that worked here shot himself in

the hand four months ago and bled everywhere. And then three weeks after that, a woman stabbed her man in his apartment and he bled everywhere. Hey do you have out here? Do you have kids? I have a daughter and she lives here to there with you? Yes? Ooh? How old is she? Twenty two? What is she thinking? And I have videos of the blood. And when I say blood, I mean like a crime

scene horror movie, it's that much blood. Can you, by any chance would you be able to link us to that or send us that video? I sure can send you both of them. I got him on my ring camera. Hey, listen, Misha, do you have a manager there that you can give us a number off the air? Yes? Okay, Hey, Doc, are you listening to all this? I am, but I think you should. Can you give this a chop I've got about five things? Okay, I'm sorry, I'm sorry. You're right. Let's give it

to Chopper. You're absolutely right. You know, sometimes when you're sitting in the studio. You just become like an easy target for me. Chopper's not taking cases today. No, no, he can do it. What can he do it tomorrow? I'm not sure I will. I will ask him. If not, do me a favor and just give it two dollars, but let me know. Okay, So I'm putting Chopper down for now. Misha, We'll see what we can do. You know, no one deserves Listen. People should not be living those conditions, all right. I mean,

you know, public assistance or not, it doesn't matter. I mean we were. There has to be some standards of habitability and responsibility and all of that. I'm Tom Martinez. Hold on, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find

out Now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank Durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi, Tom Martino, your troubleshooter three oh three seven to one three talk. We're running out of time, so real quick here, Bob tell me. Oh wait, wait Mike, I mean Mike, Mike. Oh no, we don't have time to take Mike. Tell Mike. I promise

him first up tomorrow and we'll get working on it. I promise him. Uh, Bob, what is this hot tub scam you're calling about? Hey, Tom, I called out a hot tub repair place. It's called True Freedom hot Tub. Yes, he came out and gave me an estimate last week, and uh came up. You need one hundred and fifty dollars for part. So I paid him and haven't heard from him since. You know, we had another complaint about this. Bob. Wait, I'm looking at

it and he's ripping off people left and right. Wait a minute, I'm I've heard of other people. I'm looking right now. Hold on, Holy crap, you're right, you're right, you're right. And in fact I put him on the sleeves brigade. Was this guy's name, Neil Smith, that's it, Neil Christian Smith. He's a dirt bag. You know what you this this rank you're you know this guy is a total scumbag. In fact, I did put him on let me look Sleeves Brigade dot com.

I don't have time, but if you go there, I think I put them on there, and this guy's a scup yup yup yup yup, and I will keep warning people about them. Thank you. Three O three seven one three talk seven one three eight two five five. Oh well, we're out of time anyway, so don't forget Plumbline Services dot Com and call three oh three Martino. Get lined up for the next show. Save all your problems for me.