The Troubleshooter 3-22-24

Yeah, news need advice, so you don't have in Just sus fast as we can show. Shooter's gonna help. Come man, this is the Troubleshooter Show now, Tom Martinez, Welcome, my friends. Welcome to the only show of It's kind of here to solve problems, answer questions, take your complaints. In fact, it's card day here. It's a Troubleshooter show. I got Kevin Colkin in studio with me and we're gonna dive into any issues you have with cars. But don't forget this show is about getting well,

kind of getting revenge. Is that a way to put it? I mean, I kind of like saying that harsh. Well, I'll tell you what. You have a contractor show up and promise to do something, and you put money down, which you never should do, and they decide not to show up or do a horrible job. You can get your pound of flesh here. We'll try to fight for you. We'll go after that bad. Justice is good, but I still like pound of flesh a little bit.

There is sometimes when the guy ripped you off, and let's say he's a drug addict or the girl. It doesn't matter whoever rips you off. They have nothing. They blew your money. There's nothing to get out of them, but to expose him. Piece of crap they are. I'll put him in jail. Yeah, that's nice if you could put him in jail, too bad, You know what I do believe. Do you guys think Denver's getting better? I'm talking on against criminals right now. I know we're Aurora,

and I believe Denver changed some of the laws on car theft's. For a while there, you could steal pretty much any car and it would be a zero bond. No. I think they finally realized they went too far one direction. They're starting to come back towards the middle. Yes, they came back. I think they're coming back. I still don't know. I mean, I honestly, guy, don't know. Kell. I think they're watching others like Oregon and what they're going through, and I know we try

to copycat all these people and it ends up in a horrible deal. I do want to say this though, this show three hundred million dollars cash merchandise exchanges refunds services directly due to this show. So if you do have a problem with someone out there and it doesn't matter, it doesn't matter where you are. Our podcast is one of the most downloaded on the iHeart network around the country. We have people listening in every state. We help everybody out

there. You don't have to be in Colorado. Our reach is strong and it's vast. Three zero three Martino. We have two lines or one line open right now. I'll always let you know when the line's there, But please tell your friends, tell your family. Three zero three Martino works on and off the air. You can call any time you got a problem in the middle of the night. Well we're not going to answer the phone, but you can leave a message and we'll reach back out to you to try

to help bad landlords, bad doctors, bad attorneys. That's something we're getting more and more calls on. By the way, people not happy with their attorneys. I bet you ninety percent of it is the same thing with doctors. It's lack of communication. How were you at communicating? That's Deputy Doc. By the way, let me for new people out there. We have deputies at Volunteer Force and then we have lists of experts at referral lists dot

com. Deputy Doc has been with us for years and years. When we have a problem, we'll assign one of the deputies to it and they reach out. But prior to volunteering for US, and you also volunteer for AARP. Yeah, and for AARP you do fraud fighting. Absolutely, say have a nationwide thing called AARP fraud Helpline. Yeah, that's nice. My dad did that way back in the day. Now, Deputy Doctough, when you were a doctor, I want to ask you this. You brought up communication

with attorneys and doctors. How were you didn't most of your staff? Really? If I go back to when Suzanne had both of our children, or we had both of our children, she would we would both go to the appointments. I'm not talking about that, but the communication with the doctor and Suzanne tell me if I'm wrong on there. The communication with Varma that was one of the doctors, for example, was pretty much only when you were in front of the doctor. All the other communications was with the office.

Suzanne. Would you say, that's right? What's up about? Well, Varma was a lot more personalized than that. I could talk to her directly all the time back in the day, But I don't know if that's how she does it now. Hold on, doc, my current primary physician. For example, the only time I ever talked to him is when I'm in the office once a year for my physical. So go ahead, where are you going to say? Well, I think I was a little bit unique.

We had no phone tree. When you called my office. Like with John Fuller, you got to speak to the reception of the nurse right away, yep, and actually coping. Yeah. But with John Fuller, a lot of times you're talking to the attorney right away, right. God, if it was a medical problem, the receptions to put it right through to me. I mean, if it was an appointment, obviously I didn't need to be involved in that, yeah, or any kind of issue, they

would go right to me. So but you think a lot of doctors and attorneys lack communication. I'll tell you Kopik, who is the main insurance company gives us SeeMe credits. We have to go to lectures on how to communicate with patients. That's pretty interesting and how And the big thing is if there is an issue, if there's a problem, if there's a mistake, how to tell the patient, how to deal with the patient. You don't hide it, you don't run away, you talk about it. Yeah, And

that solves a lot of issues. Mark Well, I appreciate that. Doc. Listen, this hour, by the way, brought to you really quick Ideal Home Loans. I love these guys. I'm going to tell you something about them. Even though interest rates, hopefully they're going to start coming down. But if you have to sell right now, or you have to buy a house, maybe you're getting transferred, having another kid, maybe you need

to downsize to put some cash in. It doesn't matter if you refi with them right now to get cash out or if you're moving if interest rates drop, Listen, I don't know any other company that does this. Brent Ivensting is a genius and he's looking out for you. If rates drop in the next two years, they will refi you for free. In other words, if they refi you at six seven percent right now and rates are down to two or three percent in a year or two, they're going to refy you

for free, so there is no risk if rates do come down. I want to give there Actually, I'm just going to give you this out. Go to Ideal home loans dot com. It's simple as that Ideal Home loans dot Com. They're doing a great job. I love Brent. He's a great owner. Now let's jump right to the phone lines. I'm going to go to a Toyota issue. It is car day, and it's an issue. Is it with the car? Sky? I love that name, by the way, Sky? Is it with the dealership or Toyota the manufacturer?

What's the issue? Sky? I see there? Up? Am I hitting the wrong button? That is a possibility? Hey, Sky, are you there? I'm here now? Oh hey, go ahead, Sky? What's going on? I was thinking in the back of my mind, male or female? I want to tell you where I went because everybody out there and I said, Sky must have thought that is that? What do you think, Kevin Reagon? I thought it was a woman. I thought it was a woman too. Go ahead, Sky, what's going on? So it's

yeah, it's an issue with the car. It's a twenty eighteen cameras Okay? Did you buy it new slightly used? Okay? And when did you buy it? Uh? Three years ago? And who'd you buy it from? I bought it from Epic Park Okay. So what's going on with it right now? So the issue is actually with the group, Toyota's service department. So what happened last Christmas. Christmas of twenty twenty two, just over a year ago, started getting some noise in the front end. So I

took it in. Figured it was the swave bars, because you know I've I've done there before. It turned out to be the slave bars, and so I was like, all right, well, let's get a fixed. I got a warranty. Was it just a little loosey goosey in the turning? Yeah, it wasn't really even didn't even feel loose. Its just some clicking noise, you know. Okay, Kevin has had a big deal on a camera. No, he's talking about the swave bar links. Yeah, just then itself. Yeah, okay, keep going man, Yeah, yeah,

basically the links. But I guess they're the studs that they wear out and click anyway, So I had him replace it through my warranty, and you know, I like them parts, so I requested the parts. You have to pay a little extra even through the warrants. Understood, keep going. So this wasn't a manufacturer's warranty, by the way, Sky, this was a secondary Okay, So what happened? They replaced it. Everything seem good now, what Yeah, everything's good. Jobs for over a years in

last week, noise came back. I took it to Mountain States this time, and anyway found out that the sleep bars they put in there were uh aftermarket, which I requested. All right, so Sky, hold on, hold on. I think I see where you're going. So basically the issue is this, You paid extra, requested the OEM parts on the invoice. Does it show OEM unfortunately they didn't put that in. Does it have a part number? It does have a part number. Does a part number go

back to an OEM Toyota part No? The part number they put in there in the part number that's in the invalid is the aftermarket? Are they willing to do anything now when you talk to them? No? All right, hold on, hold on, hold on, Sky, I gotta take this break. That's pretty interesting. The problem is there's no proof here. I wonder if they admit to it. Then I'm gonna ask Kevin. I want you to think about this during the break, Kevin, does it really matter

one of the parts. When I think of a swaybar, or a swaybar links or a lot of undercar parts, I think of Moog, and I would argue Moog is as good, if not better than OEM. But let's talk about that and a lot more. Dot Rosiebill. You guys, hold tight. You're listening to the Troubleshooter show. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content.

Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three zero three seven one three eight two five five, don't forget to help in

troubleshooter dot com. Frank durand the real estate Man my man. In fact, our neighbor's trying to sell their house. I hope she's listening right now. I really like her a lot. She's struggling. I don't know who she's using as a realtor, but I'm staring at the sign in our cul de sac every day. I can tell you this how long's that house been up for sales. SU's at a mark twice. Yeah, it's been up

and down over six months, two times down for I think December. That realtor is not doing their job, simple as that Frank Duran would have had that sold. And I bet he can sell it for more money than this realtor. And I'm going to sit down and have a talk with her because I'm starting to feel bad for I understand where she's at. They need to sell the house and it's killing them. But that's why I love Frank Duran. He sells more homes. Listen to this guys. More homes in one

month than most realtors sell in eighteen months. It's an incredible Amount's other people out there that say they sell more. But you know what, you'll even hear the advertisings on this show. They're recorded advertisings. I don't do them, Tom doesn't do them. But they're lying. I don't know how else to put it. MLS doesn't lie. Numbers are numbers. Frank durand the real Estate Man dot com. Please check him out. Frank Duran Holmes dot com. Now I digress sky. This is a curious one. Kevin,

I want to bring you into this conversation. I'm going to bring Sky back up. He went to Groove Toyota almost over a year ago, correct, Skuy. So he goes there and he gets swaybar links done, and just really quick, very novice, what explain what they do? What do the links do? There's a swaybar keeps your car from feeling like you're gonna roll on. Yeah, and the swaybar is held down to the frame by two bolts basically, then the swat and that's all they are. They're really exactly

what you said. Some of the all have tie rod in looking parts on him, and some have just bowled. Now he is upset because a year later and Sky I'd be upset too. How long should new sway bar links last? Typically if they were installed properly and there wasn't an accident or a problem with the swell four or five years, I mean fifty sixty seventy. It depends on the driving and everything, but they certainly not a year.

Yeah. So now, now, Sky, you wanted OEM and you talked to the service manager when you were there or the advisor, and apparently they verbally told you no problem. They were going to do that. Plus it's a Toyota dealer. I said he paid extra for the OEO. Yeah, but on his receipt it doesn't say that. But did the warranty cover the entire repair? Did he have a portion of the repair to pay for? What is that? Sky? Did the warranty pay for the whole thing?

No? So I had a portion to pay for the extra earlien. And also the main issue as well is they weren't all They weren't just after market. They were the wrong design. Well, I don't know what that means. I mean, what what the hell does that mean? And how did they work for a year if they're the wrong design? And now have a problem. Okay, So with slaves, the studs or the bolts, either

they either face the same direction or the opposite direction. Requires the ones that face the opposite direction, the ones they put on there are the wrong design, face the same direction. Kevin, is that making sense to you? What he's what he's saying is basically, you'll have them offset or both pointing in the same direction. You can twist it around. And so would that be an installation problem? Yeah? Whoever put it on knew better than to

put those on, but you can make them work. They just it's not the right design. So they probably were the wrong part, the wrong part, and they'd wear out sooner because they're under stressed. When you talk to Groove, now, let let's say you're right. Do they even acknowledge they put on the right the wrong part. No, that's the most egilient. No acknowledgment, no apology, and no refund. If you look up,

the part number is the correct part. You know what I'm saying. Oh, so the part number is wrong, the parts wrong, everything's wrong. Everything's wrong. And I've got everything's documented. Mountain States Toyota that it's the problem. Uh, they've got an all documented. They've given me the right part. It sticks now, so I've got the right part. I've got the right part number that they put on, and I've compared it to their part number and it's it's different. So yeah, it's all documentary. All

right, let's do this. I would like first let's try to reach over to Groove. I'm gonna have Suzanne reach out to their service department and see if we can actually get through to them and get a comment on this. You got to give her your last name, whatever, the work order number. In fact, you have the invoice. Actually, i'd like to see that invoice as well. Do you have a picture of it you could send us. I would like Kevin to look up the part number. You said

the part numbers on there? Well, he said he went to Mountain States and they're the ones that told him and showed it. Correct it the other TODA did. But let's do this guy. Hold on, I want to see the original invoice that has a part number. I want to make sure that's the wrong part number. And if it is, there is no reason we're not going to be able to get groove to get this handled or at least Reinburshie. I can't imagine. Why would they Did you piss them off

or something? No? I mean I didn't. Every day, as respectful, I sent them emails that were respectful to saying hey, please contact all right, I want to when can you send us that invoice? That's the first thing I want to see. Then I want Kevin to look up that part number. Okay, I can send us you right now, all right, hold on, Susanna will give you the information, send it to us. Hold on, now, the other thing I want to do, Kevin. When it comes to after market parts, Listen, I said before the

break, there's after market parts that cost just as much as OEM. Sure. In fact, some of the OEM parts I'm not sure what brands might be made by Moog for example. No, there is that. There's reboxes and everything else they call them. And some of the after marks actually improved the dealer parts. So oh yeah, because they're just designed after If they find a defect or something that'll make it last longer, they redesign them.

Here's what a lot of people don't realize. Back when I was an automotive, we had an eighty nine dollars break job. It was basically turned the rotors in pads. They were NAPA brand cheap pads. So and I'm going back years, but back then I bought a lot from NAPA. NAPA had their cheapy cheapy organic they called them. Then they had a semi metallic, then they had a ceramic, and then inside of those three kinds they had different levels of quality. So one car might have how many different options for

pads? A ten? Yeah, ten or twelve all through just NAPA line and maybe some other lines as well. But the reality is back then again, some of those pads were nine dollars nine bucks for the cheap organic all the way up to maybe the ceramics back then were forty forty five bucks. So when we talk after market parts doesn't mean if it could be front end, it could be an alternator, could be anything. There's a level of quality that's crazy difference it is. So when you're not using OEM, you

got to make sure you at least use a good one. Sure, So how do you guys do it? At Sheridan? What do you like? Would you use NAPA? We use Nappa primarily because of the warranty three year nationwide. And that's no questions. I mean, it's just you have an issue, they deal with it. When you do a brake job, Now do you use Napa's most expensive to put it? You know what depends a lot of the vehicle. Some of the bigger trucks and stuff. We do

higher end brakes because they just they just tear them up. They just go through it. Yeah, and then some there's not a lot of options. There's all the application it goes by car. Yeah, all right, very cool man. All right, we're gonna look at and we're also going to put that reced up possibly. If you go to YouTube dot com type in Troubleshooter Network, you can watch and listen to our live show. We do a lot of stuff during the brakes too that you can hear us talk about.

We call it a show with it the show, and it truly is. So check us out. Go to YouTube dot com, type and Troubleshooter Network. You can watch this live. You can watch almost every show for the past seven or eight years we've done live in that same fashion. Now dot has a problem with lost luggage on American airlines. I have been so lucky. I don't think I've ever had luggage lost. We also have Rosie as an unemployment issue, an adult with disabilities. And then Bill's got an

auto rate No no, no, no auto restoration transmission. Yeah, it's shuttle confusing, but we'll get through it. Yeah, we'll get through it. It's card on the Troubleshooter Show. Hanged tight. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation in comparison call Compass insurance paying too much your coverage at dozens of insurance companies. Find out

now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. You know they're doing incredible things over there for people at Denver Region semi glue Tide they also have now. In fact, doctor Joel just told me they are offering a ure zippetide as well. These are those weight loss drugs that

are remarkable. They're changing people's lives. But the semi glue Tide, I know this for two hundred and fifty bucks a month. That includes the visit to them, that includes the medication, that includes whatever. And it doesn't matter where in Colorado you are. You can call them up, they can ship it to you, they can do a zoom to show you how to use it, and do the initial doctor's appointment to get it. It's crazy, but Denverregion dot com they're changing the way this is going. Other facilities,

other clinics, other doctor's offices. Two thousand dollars plus a month. These guys two hundred and fifty dollars. I don't know how they do it. Denverregion dot com, Denver Region dot Com. Now this baggage thing. So we're working on this right now, kind of behind the scenes. Doc's gonna get involved. But we do have one line open on on everybody. You know that three oh three seven one three A two five five been ripped off. Rosie, We're gonna get you after the break because we're coming up

on it. And same with you, Bill. I promise I'll get you in order. Then Michael has an issue with a transmission. But I want to go back to Kevin on the call we got about the Toyota. Did we get the invoice from Groove And here's what I'm talking about. Grooves soldom swaybar links or not sway bar Yes, swaybar links. And another dealership says they install them wrong and they want to believe install them they're wrong, part wrong parts. Did you look at the invoice? Yes? Does the Groove

invoice have a part number? It has a NAPA part number. Does that NAPA part number coincide with the vehicle they installed it on. No, it doesn't they literally the wrong part. Yeah, it goes to Alexis. It doesn't. It does not pull out for a different part. How in the hell can these guys not realize that and then either fix it or refund them. No, the refund is automatic. This is crazy. This is absolutely nuts. And you're sure you did the Yeah, and we have got to

try to get them on during break. When the break comes up, let's call Groove up and figure out how they can possibly justify it. If they don't want to come on the air, I can understand that. So what I'll do is I'll call after the show and try to make it very clear that they suck if they literally have no excuse for this. No, they made a mistake, just stand up texture. But why wouldn't they That's the part I don't understand. We don't even hear complaints on Groove. Why would

they be so stupid on this? See? This is where I wonder. I do wonder because I dove into one of these with l Way years and years ago, and the guy walked in there and started threatening them with a knife. Yeah, well, okay, the dealership did screw up. He didn't go in there waving a knife around. He went in there saying stuff like if you don't do it, I'm gonna come back here and stab you. I mean, it was crazy, but he of course left that part

out when he called into the show. Consumers leave a lot out. I'd like to get that consumer back up at the beginning, and we'll start out with Rosie and Bill, but then we'll go to him and meantime Suzanne will try to get them on. I want everybody to think about something. Over the break, Suzanne made a comment to me. Every single day where I park at this building, you got to understand this building is strange. Out front, we have a circular driveway. It's one big circle with parking spaces.

It's like a pie. Half of it is handicapped basically, or a good quarter of it, and then there's a bunch in a row. So each space is more of a triangle than it is a regular parking space. So I always back in. I always back in. You're an expert backer inner, she says, anybody that backs in. Basically, how do you put it? I just want to be a show off, show off? Okay, So in general, forget about the round parking lot. I do back in a lot. Is there any problem with people that back in?

No, I do because I have a beeper on the back. Show you back in? Yeah, doctor, you back in? No, I pull into the handicapped spot. Oh that's right, I forgot about that anyhow. I just she thinks people that backs in ripped you don't have just as fast as we can. So is gonna help? Come? Is the Troubleshooter Show? No, Tom Martinez, Welcome, Welcome to the show, the only show of it's kind. We're here to solve your problems. We're here to

help you. You've been ripped off or taking advantage of. We've recouped over three hundred million dollars. That is so much money. Three hundred million dollars in cash and merchandise exchanges, refunds, everything directly due to this show. There's no other show like this. We get involved in your life. We try to help you out. We have a list of experts at referral list dot com that help us out on the show. Every day. One of them happens to be sitting next to me because it's car day. Share it

in auto Tech, Uncle, Kevin. I'm glad you're here with me. I'm it's fun. We also do something on the weekends. We share something, we don't do it together. God, this all sounds kind of weird that you start out there talking about barbecue. We love barbecue. Yeah, I love smoking. I love smoking brisket, ribs, anything. It's just one of my favorite things to do. All right, folks, Listen, lines are full right now. I'm going to go to one quick one.

Then we're going to go to Rosie and Bill. But we've got a lot cooking in the hopper. I left a message for the service manager at Groove Toyota, and I gave him the ro number, the receipt from our caller last hour. They sold him everything we can see, correct, Kevin. They put the wrong part number on the swaybar links, and he has it at a different Toyota dealership right now, and they're telling him the same thing.

They're saying, Hey, you need swaybar links, and here's why, whoever did these last ones put the wrong part number on the wrong part. So I just left a message for the service manager. Hopefully I hear back from him. We don't get a lot of complaints on Groove. I will be shocked if they don't do anything unless if there is something else going on, we don't know, all right, So meantime, I'm going to take

Mike, because Mike you called in. I was talking about semi glue, Tide and Denver Region and I guess you have a question, and Suzanne got up doctor Joel, who's with Denver Region. Hey, Mike, what's your question? So? I was recently diagnosed with diabetes too, and I cannot get my majarro. It's like always sold out because everybody's using it for the weight loss? Can I use the semi glue tight that this gentleman is selling and replace of the manjarro because it's a weight loss. I'm not doing it

for weight loss. I'm doing it because I have Type two. But everybody's doing manjarro because it's a weight loss. Also, you know, Mike, I'm going to say something that I'm going to bring doctor joelaup. But I'm gonna I'm gonna tell you right now, no, because they don't prescribe it, doctor Joel, You guys do not prescribe for diabetes whatsoever. Right, Okay, So I'm glad you asked that question. Can you hear me?

Yeah, we got you, man, Okay, No, I'm glad you asked that question because I just had a discussion with our position last week about that we absolutely can treat patients for diabetes, and so to answer this gentleman that yeah, we can, and because it's a diabetic drug also, I mean that's the primary indication for using these drugs, and people use them for

weight loss. Obviously that's our primary focus. But you know, we're we're we're perfectly capable of handling, uh, the diabetic issues and using this drug to treat that effectively. What this gentleman's on is Monduro. Monduro's uh, the actual generic name is turuzetpetize ozembic. The generic name is some magnetize, So we do offer both. So we could actually prescribe the same medication that's

in Manduro to this gentleman and he wouldn't be experiencing those shortage issues. And obviously it's a lot less expensive because we're able to provide it from a compounding pharmacy. That being said, he'll have a conversation with our physician and our patient coordinator to determine if he wants to perhaps try this some magleotide instead, or if he would like to continue on the maduro generic, which is the tir zeppetide. But it's a discussion we can have. He can have with

our physician. Really, our physician will dig down into the uh the numbers related to his diabetes so that that's going to be controlled properly. But he'll have a full the full ability to really speak with our team and our physician and figure out what the best course of action will be for him. But what the short answer is, yes, we can treat the diabetes with either drugs. Go ahead, What is the what? What is the cost? Because right now that's what he's saying. He doesn't know he's got He's got

to figure out. Ahead for one month, is eleven for four pill or fourpence? My insurance only covers five hundred and fifty for four pence? What is the cost for four pens? For you guys? If I go that route, well, hold on, hold on, doctor Joel, am I crazy? Every pen's different, right? Yeah? Well, let me just kind of I'm on a two point five. It's it's a little bit different because of how the dosageing works with the pen versus the you know, what

we order as a vial of the drug. So to kind of convert it a three month supply. Well, we charged for a three month supply for the churzeppetide would be uh three seventy five a month, so that would give you three months of that. If it's the soneglotide, it's two fifty a month. And what we do is we charge the first two months up front. You skip a payment on the second month, and then it's uh, then you say the third month. Yeah, that's as basic as a gat

stock. So Mike really from here you just need to call him. He just gave you the prices, but they need to actually talk to you figure out what your A one C or whatever they generally do to figure out your dosage. But Denver Region seven two zero five eight three sixteen forty eight, real quick, doc? How effective is it for weight loss? You guys have been doing this. You were one of the first ones out there doing it at just low cost of two hundred and fifty bucks a month for weight

loss on the SAMEGA tide, what are you seeing? Are people dropping five pounds a month? Ten pounds? What are we talking on average? What is it we're seeing twenty to thirty percent loss in body weight over the course of about four to six months. That's incredible. It's absolutely incredible, Denver Regent, doctor Joel, I appreciate you coming on for that question. You're welcome. Man. That's doctor Joel. He's with Denver Regen. Seven to

zero five eight three, sixteen forty eight. If you've been putting it off, listen, they'll answer all your questions. It's not a big deal. You heard those numbers. Thirty forty percent weight. Can you imagine thirty to forty percent two hundred and fifty dollars a month. Get all the details. Seven to zero five eight three, sixteen forty eight. Now Bill has as a question on restoration. Bill, is that right? What's going on? Man? Hey? Mark? Hey Man, So what's going on? Is?

Are you there? I am here? Go ahead, sir, okay, thank you. So Mark, here's the situation. Had a restoration started when I'm nineteen seventy Cutlass World four to two about in twenty two December twenty two, the guy Henry Keys last year before the summer, and then moved down to Texas. Hey, Bill, a couple things. Hold on, let me just kind of start it like this. When did you you brought a car to this guy. Yes, what's his name or his shop's name? What is it? LJ? Well? His shop is five Star Auto

Restorations. He used to be in Fountain, Colorado. He sents his move to Texas. Okay, when did you bring up in the car and what kind of car was it? Nineteen seventy Cutlass four four to two. So you bring this Cutlass to him when in twenty two December approximately maybe November? And what were you having him do a complete restoration? Inside out? Engine? What? Just mechanical? Just mcan transmissions, suspension? Did you pay him anything on the I paid as I went. Okay, So where are

we at right now? Let's skip everything till right now? Where are we at now? Do you have the car back? Oh? Yeah, I've had the car back? Okay, what's all the problems? The issue is the transmission. I don't even have five hundred miles on this thing. The transmission, it's a monster. Transmission has a four year warranty. Monster. When I talked to him this morning, said they won't even talk to me because it's the shot that owns the warranty, not me, because I paid

him on credit card. Hold on one second, Hold on one second, Kevin, have you heard of Monster Transmissions. Yeah? There, but that's a that's a weird warranty that you have to go through the selling shop. I mean it's you know, I mean, what good is that? I have no idea. Yeah, because we do it. I mean, we have again a nationwide warranty and it's it's you know, it's honored. It's like on a Jasper engine or something. I think Jasper. The warranty is

with the customer, not with me. That is an odd way it is. We're taking your word on that part. Bill. So here's what here's what Monster said this morning. They said this is like they said, this is like hippa because the warranty five Yeah, that's what that's what she said. I'm not kidding. She goes, Because the purchase was under five star restoration. He owns that warranty. He is responsible for advocating for that warranty. If you have problems, She goes, I can't even talk to you

about this transmission because he's the one who purchased. All right, let's let's even let's skip buy that for right now. Let's gloss over that. Let's move on to this part. Then, So when you call this guy up and you say, I realized he moved. But when you call up whoever owns five Star Auto Restoration and tell them what's going on, will he not advocate? He won't even talk to me anymore. That's what I'm there's a big in between. Okay. Now the in between has to do with the

credit card. It sounds like nope, okay, go ahead. What's the in between? The in between is when I got the car back, there were so many issues. And he told me before he left me and in the keys, hey, I'm good for the warranties on anything that I did. Great. So I called him up and said, Okay, I've got some issues. This car's not running right. There's it's leaking oil at the rear main seal and also on the front it sounds like it's sucking in there

from the manifold gasket. Well, he said, well, I'll come up and get it. Two months later, he's still not there. I mean, I probably text him, call him weekly when you're coming with the situation. I'm coming. I'm coming. I got to come back up there anyway, YadA, YadA, YadA. Never gotting to come back up So he never did any of this, so but keep going. Then I took it to another I was ready to punt because it was getting into the summer and I had two shows. I wanted to take my car too, So I

take it to another shop. Well, unfortunately this shop, I mean, he looked at it and he said, okay, you got this, this and this wre all and he goes he I mean he had a laundry list. Oh my god, chewing up the serpentine belt. It was leaking from the rearmained seal. So this guy did a horrible job. Horrible job. So where is it now? Though? Well I punted on all that, I just let it go. So I took it to a new restoration guy. But why so hold on, I got I gotta take this break bill.

Here's what I want to know, though, Why won't he help you out with monster if you're not worried about all the other issues that happened and all you really care about at this point, at this point because you're fed up with them. If the only thing you're worried about is a transmission, why is the owner so upset with you that he won't advocate for that. Let's get to that right after this, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content.

Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies. Find out now three oh three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three oh three seven one three eight two five five. I'll

let you know when the line's open. But don't forget referral list dot com. Don't forget to help at troubleshooter dot com. You can reach out anytime or three h three Martino. That number works on and off the air. You can call it right now, get through when we're live, or you can call it. We might answer, might not when the show's not on, but you can definitely leave a message and we'll get back to you really quick. I want to go back to this transmission issue real quick. Then

we have something coming up. I just can't believe it. I listened to this voicemail this morning, and Joe, I promise I got to finish up with Bill that I'm going to you. But it's a crazy story. I'm hoping it's not true. I really am hoping it's not true. But Bill, just just bear with us. I'm gonna get you. I gotta finish up with Bill though. So Bill, Bill had five star auto restoration dropped off his nineteen seventy cutlass into December twenty twenty two or back in December twenty

twenty two. He's got a problem with the transmission. We're gonna get past all the other issues that went on with it, because that's kind of where you're at. Bill. Correct, that is correct. Oh, good question, Kevin. What was your total? It was probably about fifteen Okay, so it's not correct. Yeah, but we don't know everything that we did. There was other work done. There was a lot of work done, you know, like a camshaft and okay, well, I don't want to

even go down that road. Here's where I want to go down. Where did you guys? Why won't he help you with this? It's obvious you had a lot of other problems that you never you know, took took him. You never went after him for I realized he left the state. But there was a lot of problems that he got away with. So why won't he help you on this one by just making a call? Yes, great question. So what happened was, at the time that I took it to the mechanic, I called him up and I said, Hey, I got

all these I haven't had all these repairs done that you did. You told me you were going to cover if there was an issue, and you were going to be up here two months ago. You're not here. I just want to let you know I'm paying for all this. And he goes, well, I'm done with you. I'm not you let another mechanic touch yourl touch my car that you worked on. And he hung up on me. Okay, let me ask you. Okay, I get it, Bill, I get it. It sounds like he's just a jerk. Let's put it.

Let's just say what he is. He's a jerk. So let me ask you something else. Man, when you talk to Monster Transmissions, they're telling you only the shop that ordered it or the person that ordered the tranny can do any kind of warranty issues on it. If this guy was to go ahead, you didn't say thathing he was the only one that could do the warranty. What they said was he has to transfer that warning to me. He has to initiate. I get it. I get it. He's

got to transfer it, just like you said. But you don't think he's going to do it. Now? What is the guy's first name? LJ? So, Susan, I'm going to put Bill on hold. Would you please try to reach out to LG. LJ? And let's see if he'll come on. And basically I just want to ask him. I have a question for Kevin about this. So, Kevin, if you have a warranty issue and they decide to take it to another shop have it fixed, do

you reimburse that customer or would you have rather had fixed it yourself? Only if we approve it prior if they just go to another shop and then call him tell us, then no, we want Well, but hold on, I don't even think that applies here. But let's find out everything fixed, is all I'm hearing. Bill? Is that transmission fixed? Oh no, no, I haven't had a fix yet. Yeah, okay, you need the warranty transfer right now, Suzanne, I think you're thinking about all the

other stuff the guy apparently did wrong. He's paid out of pocket for okay, but the transmission you have not all right? Hold on, Suzanne, grab Lj's number. What, Yeah, grab Lj's number. Let's see if Ljill come on and talk about it. You might grab Bill's last name so he knows who we're talking about. And let's see what LJ does. We're going to exactly do that. We're going to see what he does. Now. I'm looking at the clock. I gotta break. Listen, Joe.

I'm gonna bring you up real quick. Joe. I promise I got to take a break. You'll come first up. But here's what it says on my screen. The Air Force base is holding a gal hostage. Are you kidding me? What is this? Yes? It is. That's what you're saying. That is what the gal is saying out it where loudly louder Air Force Base and downver And how do you know this girl? Well, I'm over online. She introduced herself on Facebook dating. Okay, and at the

beginning I saw it was a scam. It's a scam, but I'm already. Yeah, but then my better fight it was I'm not the person the one time her phone broke down there. Wait wait, wait, Joe, did you just say you verified it's real? I'm not a nunderd percent sure, that's what I need. Okay, listen, hold tight, just hold on. We'll come to you after this doc. I'm with you. I don't know how this could be possible. I'll say something though. The voice

message Joe left this morning was very disturbing, very disturbing. I think he believes what he's what he believes it. Let's try to help him out. I wonder if he's given her any money yet. I wonder what's happened. And everybody hold on, We're gonna find out. And then Rosie, Bill, Michael, you guys, hope I too, go with a sure thing Denver's best rufer Excel roofing dot com. You don't pay a cent until you're

content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance, pay too much your coverage at dozens of insurance companies. Find out now three O three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three oh three seven one three eight two

five five. We have got a ton going on. We're trying to reach out to uh, what was our auto restoration j right? L J LJ? Did we leave a message or try to get voicemail? And I've also texted the guy Okay, hopefully we hear something back. This guy just needs to transfer a warranty. If need be, we can get our listeners involved and maybe pressure this guy. It's not a big deal. The caller's not asking for any of the labor. He's saying, simply transfer the warranty to

me. That's what Monster Transmission needs this guy to do. And that is pretty common. Ye, there's some because when you said the uh, you know jafper, same same thing. The customer has to go online and register the part to get the warranty. Yeah, so it sounds like a no brainer, yes, but this guy sounds like he's so pissed. I think all he really should do. Here's here's what I'm going to tell him if

he calls I don't care if he's mad at the guy. What I think he should do is transfer it. And then the guy, if he really wants it done, he signs a release saying it's done and over. You transfer the warranty. I won't bother you anymore. Then he gives coming out. Why is he fighting that? Yeah? I mean, then he gets it. I mean we're going to figure it out. I don't care. Our reach goes further than Texas. Doesn't cost him anything to transfer the warranty.

Yeah, it doesn't cost him a nickel, nothing. But maybe this guy did something to him that made him angry. I know, I'm sure. I'm sure there's something there. We're not we're not missing, yeah, or we are missing? All right? What is this? What does Bob with l em want? So? Mark, yesterday a gentleman called in. I don't know if you remember about getting some estimates on a deck job.

Yeah, and so anyway, I gave the guy Bob's number. Bob is now supposed to meet him, but Bob has lost his phone number, and so we're just trying to get the word out because I don't have the guy's info. God, I have no idea. I don't have the guy's info. Yeah, So if someone out there is trying to meet up with Bob with l EM Landscaping, he's on a referral list, Bob, I don't know what other info to give you. I have no idea what his number was, Bob, I have no idea what his number is. Man,

So I don't even know how you'd find it. Well, and what's so bad if he sets an ism or he loved what I had to tell him, and I was saving his number and hit the glee button. His name is Jerry. He was looking. He was asking the show, asking Tom if he ever heard a grand view deck in patio, and Tom said, no, I haven't, but you should get other estimates. Okay, So if that guy's listening right now, call Bob with l EM. Bob, what number are you at right now? Three or three? Five? Nine,

one o four? I'm telling him, I'm old, I mess up, and if you get the job, I get a percent. At this point, oh of course, I'll couse you guys to launch. All right, Bob, that's Bob with l EM. Say it one more time, Bob. If that guy out there is ready to meet with Bob, he lost your phone number. He needs to call you, so call him. All right, pull you guys, three h three six four nine four All right later Bob three oh three seven one three eight two five five. Now

back to Joe. Hey, Joe, So, first of all, this has got to be a scam. I guarantee the Air Force base isn't holding any woman hostage out there. Have you spent any money with this person? Yes? Up up to eleven thousand? Okay, how did you spend it? Oh my goodness, Oh my goodness. On the how did this whole thing start? Uh? She's up to me on my profile on Facebook dating. Yeah, there's a lot of scam. I'm a lawyer, off, I've been exposed to a lot just from think me. Hey, Joe,

let me ask you a question. How old are you and how old is she? Shoot? Thirty years old? I'm fifty nine, Yeah, sixty nine, sixty nine five nine five to nine five. Okay, so's a thirty year age gap. Yeah, yes, it's Well, it's a scam. There's no doubt it's a scam. Where's it sitting right now? You must know it's a scam by now, Joe, I mean, listen to get money back through cash app. This person is probably this thirty year old woman is probably a eighteen year old dude sitting in a call center. Uh

in Jamaica. I mean this could be anywhere. Man, Is it in Nigeria or Pakistan? Are with you? Okay? So what's the issue? Now? Hold on though, Doc, here's a problem I don't understand, Joe. In fact, here's what I want to do. There's one thing that is making me really wonder about this call. I mean really wonder about it. You're acknowledging right now that you were scammed, which is so I'm not looking for money back. I'm ty if I can get get her help

for what to get out of the air Force space loud AIRPK. See, this is where it doesn't You're saying two different things, Jo, She's not Doc. I think he knows that. That's where I'm saying. I almost feel like you're playing me, Joe? Are you playing me? What would I want to do that? I have no idea why you would want to do that, I don't know. But here's what I want to do. Suzanne, do me a favor. By the way, we do have one

line open three oh three seven one three eight two five five. So what I just heard for the first two minutes of that call and even prior to going to break and coming back, is Joe knows he was scammed, knows he's not gonna get his money back. But then he throws in his goal right now as to what get the woman out of the Air Force base.

So I don't know what to make of that, but I do want to say something when we come back from break, and I'm not taking a break right now, but I got to give these two in there, Suzanne, excuse me some time to get the voicemail he left. What he is saying now compared to the voicemail, does he cuss on it? I deleted it already. Oh God, sorry, Bebe. Let's never ever do that, ever, ever, ever, ever, ever. I delete him as soon as I listened to him. Yeah, not a good one like that,

I'm gonna say. But I do have the gals picture and phone number sitting here. You should hear this voicemail. He is so terrified that they're going to kill her and they won't let her go, completely different than he just sounded. Do you think it was phone, Jeff? Do you think it was phony baloney. I think so. I think it's phony blooney. I'll be honest, Joe, I don't think you're that stupid. I think you're making this whole thing up. Not if well, okay, you feel stupid.

What would you like us to do? She's not there, she's not there? What else would you like? Sir? I'd like you to see if he can help verify and if I'm wrong? I accepted them a right hold on? Hold on, No, he's right, hold on, he's got a point. Hold hold on, you got a point man. Let me call over there, let me get my phone up. Yes, is this Air Force Base Lowry? Yes? Yes, Can I talk to a manager please? H okay, Hey, superclonel, Yes, superclonel. I'd

like to ask you something. Joe is on the phone, by the way, Mark Major with Tom Martinez show. Joe's on the phone and apparently he thinks you guys are holding a woman hostage. You're not. Okay, thank you, Joe. I just verified they're not holding anybody hostage. All right, Thank you, Joe. I appreciate your call. Three oh three seven one three eight two five five go with a sure thing. Denver's best roofer

Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two by three oh three seven one three eight

two five five three oh three Martino. Remember that number works on and off the air. We've got a lot cooking in the hopper. We're gonna find out. Hopefully here back from TJ. I keep getting his name wrong, RJ ljj LJ. I'll remember that one. Hopefully he will transfer that transmission warranty. Meantime, who should I go to? Suzanne? Who's been holding along? He's been holding so long? Mark, Rosie, Rosie, Rosie, what is going on with you? Rosie? Thank you for holding so

long? Yeah, thank you for answering my call, and so I hope what what I can say is, yeah, go ahead, you know, helpful. Sure the people are pulling on behalf of So we have a being here situation going on at the Good Whales Laundry. Rosie, can you can you get Are you on bluetooth? Can you just go to your handset? Is that a possibility or no? Yeah? I can please do real quick. Yeah, just hit the bluetooth button there and if you're driving, pull over and do it. But yeah, no, I'm not driving. Okay,

thank you for checking. Yeah, tell me when you're ready. Yeah, it's fine, We'll stick with this. So I know a couple of things here. One just from what's on the call screener, adult with disability. And I heard you say a name of a store Goodwill? Is that correct? Yes, it's called the Fresh Star commercial laundry. They employed the most adults with disability and no, hold on, let me just ask a few questions, Rosie. So fresh Start commercial laundry. Yes, and where

is that? This is a the Genital Road, Colorado Springs, Colorado. And is it a laundry, Matt, what is it? Yeah? So it's a commercial laundry that takes contracts even from hotels. I got it. I got it. And there is a lot of people that work there that are disabled. They are disabled and allow mostly women too that don't speak English. A lot of elder women in their fifties are they But Rosie, are they still disabled even though so they don't speak English and they're disabled. They

both they are nons in English, which are older women. And then you have the American adults with disabilities. Okay, out of curiosity before we get into the purpose of the call. I don't know this, and I'm sure you do. Do they make the same hourly as someone that is not disabled, Yes and no. So they work the few people that I know, I know about eight of them. They work there from ten years, fifteen years, eight years. The way they argue that is because they say,

well they how they document and did they end up justifying? Rosie? Maybe I didn't. I can already tell. I can already tell I probably confused you in my question. Let me let me try again. Here's what I'm looking for. I had an uncle. He passed away a long time ago,

but he was handicapped, he was mentally disabled. He worked at a couple places over the years, through a different pro through different programs, and what would happen is they would actually not pay whatever the state minimum wage was they didn't have to pay that he made a lot less money than other people that worked there, but it was legal because of his situation. Is it

still that same way? It is still the same way. Okay, So now let's go directly to Fresh Start Commercial Laundry and you know eight people that work there. What's going on right now? Right now that I personally have

reported the situation on a yearly basis, what is the situation? The situation is they have a project manager that has been working there for twenty years, and what goes on on a daily basis is say, for example, you have a person who is deaf and mute, and she'll yell at that person and say the meaning words of why such and so is not so Wait a

second, Rosie, what you said is kind of interesting. So you use an example of someone that's deaf and mute and they're yelling and being verbally abusive, but they don't even know what's happening, right, That is correct, But the other people know it's happening. It's almost like they're making fun of them. Correct. Yes, they bully them most of the time. They create a hostile situation. They'll make another coworker make fun of them or complain

or you're not going to lunch. Because now have you, Rosie, have you have you witnessed this firsthand? I have in a few occasions. I don't work there, but I have gone there to meet with someone who Rosie, I'm going to put you on hold. Rosie, I'm going to put you on hold. This is very disturbing to me. Like I said, I have got somewhat of a personal connection because of my uncle and over the years him working at I think it was arc thrift store, and there was

some other places. He even worked at a bowling alley. Uh, there was some stuff there that we really did not like. So I see where you're going. Everybody, hold tight, Michael and Lauren and Jason, everybody. I'll promise I'll get to you. Everybody, Hang tight. My name's Mark Major. This is the Troubleshooter Network. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content.

Leave time for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three all three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Yeah, ripped off, bad news, defeated vessel. You don't

have to choose. Came run in just as fast as we can. So shoot's gonna help. Come man. This is the trouble Shooter Show. No Tom Martinez, Welcome my friends to the only show of It's gotten. We're here to solve problems, answer questions, take complaints. It's car Day on the Troubleshooter Show. You got any car questions, We've got Kevin Calkin. He's one of our many car experts at referral list dot com. I also have Deputy Doc by my side, my wife Suzanne. Jeff's on the main

board. We've got two deputies at home. So if you got a problem, it's a good day to call. I'll tell you when the line's open. But the numbers I really want you to focus on remembering is three zho three Martino three zero three Martino. And then you can also remember a help at troubleshooter dot com. That's how you remember it. That's the number you spread. You got a neighbor that needs some help because somebody screwed him over on a fence or some cement guy. You know, I've never trusted an

asphalt guy. Am I wrong in saying that they always seem to be in the neighborhood working on a project and have extra asphalt. I live out in Frankdown, so there's a lot of dirt roads and a lot of dirt driveways, and it's sure enough anytime I see them, they happen to be in the neighborhood. They just happen to be there. There's so many scams out there. That's why this show's been going on for forty years, and I don't see it going anywhere. For this reason. Scams aren't going away Jack.

In fact, they're getting worse. They are, they're getting smarter. Some of the AI ones. The AI ones are really scary because they make it sound like it's real. I can pretty much replace Doc with AI. Now, No, I'm not kidding. It wouldn't be that hard. No, it would be AU Artificial unintelligence. That was good Doc, all right? Three three seven one three eight two five five. That's the telephone number. I do want to tell you about one company, really quick pro Bid

Energy. You can find them on the referral list. What I love about uh pro bid check this out for about twenty thousand dollars. They can do a home solar system for you and it includes a battery backup. You're not going to get a better price like that on a residential service, but you call them up there and give you a bid most of the time right over the phone. It's very easy to do. But that includes the battery back up. They do everything too. They do the sales, the installation.

You're dealing with one company. They also do led lighting and insulation. So these guys do anything that's really got to do with energy. Probid Energy dot com, probit energy dot com or call them up eight four four four pro bid. Let's keep that one at that now. Three oh three seven one three eight two five to five. Hey Mark, Yes, ma'am, I need to get back go ahead for Rosie. I've just reached out to Rocky

Mountain eightya and just waiting to hear back. And in the meantime, I was hoping you could go to line one he's been holding a long time. I can do that. How quick? Are they pretty good in it? Pretty good? But if not, I can line it up for next week. We'll see. We know some great people, Rosie. Let me just hate Hey, Rosie, I want you to hang on because hopefully we're going to have one of the head in Colorado of American with disabilities on and they're

very powerful people to be quite frank in a case like this. But we're really trying to get to the bottom of this, so I want you to hold on. She knows some people, Rosie does, Susanna. You took down the name of where they work, Fresh Start laundry service, just because I already had it. Oh, got a Fresh Start laundry service. And

they're making fun of people. In fact, there's one person there, according to Rosie, where one of the supervisors is making fun of someone that cannot talk and cannot hear, so when he's making fun of him, of course they don't know what's going on, but the other people in the room do. It just sounds like a very abusive situation, somewhat hard to believe in today's day an age, but man, we hear it all here. So We're going to try to figure out the best course of action to help Rosie

out in the people she knows. Meantime, Michael, Michael's got a car question. Go ahead, Michael, I do, sir. I've got a ninety six GMC Sierra two hundred and the roughly forty thousand minds. The training went out, and I was wanting to know is it better to have the training rebuilt? I don't want to put a whole lot of money into it, but I know it's going to be expensive. But if I do that, I'm gonna probably have to replace the whole power train because I'm not going

to invest that kind of money. Or do I just scrap the whole thing? So well, you said when you say buy a new one, Kevin, let me ask you something like like Jeff over at KIM or he rebuilds transmissions, the shell, or what a lot of us refer to as the core. Yeah, the case the case, if it's not damaged. I mean, there's really no reason you would ever replace that. No, because you're just buying a rebuilt that somebody else did. Yeah, the biggest advantage is time. Yeah, but what you do? No, no, no,

what I'm saying, though, is the outside of the transmission. Here's what I'm trying to say. Why would anybody buy a brand new transmission transition? You can't even Okay, So basically he's talking about a rebuilt. He's talking about a rebuilt. Yeah, and what do you think a rebuilt would cost for that ninety six era? Well, it depends two or four wheel drive? Four four, so you probably probably close to two grand for the transmission plus the install What is the R and R are the remoser? Yeah,

it's six eight hours. I mean you're probably about three grand, so you're about three thousand. How many miles around the engine? My forty? Is what he said? Is that a good longevity vehicle or what? Yeah? I mean, if it's well taken care of, it's is five to seven? Is the best motor Chever ever made? Is it really? Oh? Yeah? So half a million possible? Yeah, that's pushing. But

yeah, how much is that motor? You'd probably spend between five and seven on something like that, so you're you know, you're all in probably about eight to ten grand. Michael. Does it run well? I mean going down the road when the transmission worked, does the engine seem like it's in good shape. The engine seems like it's in good shape. It seems like it's solid. It's just I'm concerned with that many miles and obviously you know

the year of the vehicle. It's it's about time to go through and change out the bushing. What do you think all that stuff, Michael, What do you think if that transmission wasn't broke. Let's look at this in a different way. If it was not broken, the vehicle was running good before, just like it was before the transmission went out. However it was just like that. What do you think you could have sold that vehicle for? Well, I mean, I've looked at it online, probably about five grand,

five six grand, so and I would say that's probably right. So let's say let's take the higher number six And it really doesn't matter what number you're talking about. So if you sold it right now, when it's not running, what is it worth? Uh? Junk? I've seen people, Yeah, I've seen people try and get two and three grand out but they ain't selling. Yeah. Well that's hard. Yeah, see, I don't

yeah, I don't know. That's what I'm asking because all you really got to do is the math if Kevin, can put a transmission or rebuild in there with a warranty for three thousand dollars or less, then you have a vehicle that's worth six grand using the numbers we're talking about. So if you sold it, you would actually probably if you put the transmission in and put it up for sale, you might actually end up better than if you got rid of it right now. So, I mean, that's just a decision

you got to make. How long that engine's gonna last? Kevin, This sounds crazy, there's no crystal balls. Sure, but if you did. I remember back in my day, we would send oil out occasionally to Titan. I think it was called Titan. Yeah, they could do analysis and different things. Yeah. Yeah, So you drain, you do an oil change, you basically put some in a tube. Sure, you ship it off to Titan and they look for stuff. Is that a good with an

engine with over two hundred thousands? Because I can pretty well guarantee they're going to find metal in the oil because it does have too much. There's no way to tell what we're talking about. No, it's from here on out, he's on borrow time. Well, of course, you know he's got his milet's out of it. It could go another hundred, it could go another ten. There's just no way of knowing. That's the other way to

look at him, Michael. If you put three thousand dollars into it and get another forty thousand miles, that was a hell of a good spend exactly. So I mean, really, man, I don't know. You got to just do the math. Bro Okay, I just want to get your opinion. I'm fitting at that point. Yeah, I mean, you know what, Okay, we get them all the time, and you know, to replace itself. If you buy something for twenty grand and then you got to put money into it to get repairs done, I mean, are you

ahead or you know? That's the question customers get in there. I'm a horrible person to ask that because you never keep cars. I never keep a car the second before I sell them, not every time, but I sew them before they go out of bumper to bumper warranty, yep. Because I don't got to mess with it. And I'll tell you one of the reasons, Michael. This has nothing to do with you. But I don't want to sell a car to somebody and they call me up on the radio telling

me he sold me a Leno or something. So I truly do try to sell cars when they're still under warranty. Plus it's the easiest time to sell them. Yep. But Michael, Okay, if it was yours, what would you do? Kevin, let's go right there. If I liked the truck, I'd put the training in it, you would, yep, All right, there you go, Bro. And who's the Kimber Transmission? You say, well, you could check with Jeff. He's very good at it. Yeah, that's the best place. Yeah. So Kevin's was Sheridan Auto

Tech. So they're both on our referral list. Call up, go to Shardan Auto Tech dot com or Transmission Denver dot com exactly, and Jeff would rebuild that. We would replace it. Yeah, So Kevin would buy one that like from Jasper or somebody that's already rebuilt it and then ship the old one back to him. Jeff would literally tear yours down and rebuild it. Yep. Okay, comprende have a good day, bro, appreciate it. By three oh three seven three talk one line open three oh three seven one

three eight two five five. We're gonna give the Ada people a little more time. I don't want to get her. We are gonna have one line open. We just dropped three oh three seven one three eight two five five. And then Jason and Lauren Uh signed car purchase paperwork and now they don't have a down payment. That's interesting. We're gonna look at that. And then John's got an issue with emissions. One line open, three oh three, Martino, go with a sure thing Denver's best roofer Excel roofing dot com.

You don't pay a cent until you're content than time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, folks, trail three seven one

three a two five five. I'm gonna jump right back to Rosie. Rosie, listen, we have what we refer to as an angel in the Ada, and we are reaching out to her sometimes they can take a day or two. We're going to get her back on Monday. For you, they've

got power. If if this is really going on at what was it called again, Fresh Start Laundry Services, Yes, Fresh Star Laundry uh services, and is managed by a lady named by Yeah, if your allegations are true, this, this will get handled and we're going to get the right people

involved and for people just joining us. Rosie is basically saying there's disabled mentally disabled people working there, and she gave one instance of someone that was death and mute and the supervisor or someone was actually yelling and screaming, which is kind of like making fun of them because they can't hear or see so or I'm sorry, I can't I can't hear her talk. So it's kind of crazy the situation she was describing down there. But Rosie, I wanted to

personally tell you right now, we're gonna look into this. But Suzanne, when I put you on hold again, is gonna get all your information. We're gonna get our other person, our angel lined up, and we're gonna pick up on this come Monday. Okay, I just I gotta have the right person on this one. Absolutely, yes, because I have reported it to the DHS. Yeah, listen, we've got I get you, and

I'm glad you did all that, and we'll bring that up monday. But we have someone that can literally open up an investigation when it comes to if they're breaking Adults with Disability rules. So let's go there. Make sure hang on until Suzanne gets all your information, and we'll reach back out to you. Three oh three seven one three eight two five five. We're gonna have one line open in a second meantime. Jason, what is going on with

this car purchase? Hi? So I purchased a car last Friday. I put two thousand dollars down when I signed the papers, and then my boyfriend's father had gotten a bonus from his job that he deposited the check on Monday, and the money still is not available. And I was supposed to go put another three thousand dollars down today when I picked up the car, but I don't have that money now, and I'm not sure what to do from here. Well, hold on a second, I'm sorry, I got Jason

up here. Oh you must be Lauren. Yeah, I'm Laura. I see who's Jason. He's my uncle. I just thought I didn't have anybody else to call, and he told me to call you. Yeah, I love this, so hold on. I don't mean I love your situation, but I kind of get it. So you put two k down and on the agreement? Did you already sign and buy the car? Yes? I would like to see a copy of that paper work. But you're supposed to give three more down today for a total of five thousand dollars down right?

Yes? And what would daycare? When is that money going to be available Monday? I honestly, I have no idea. I thought it would have been available by now. Okay, So here's where I want to ask you a real question, Lauren, And you got to really help me so I can help you. Is this the kind of deal where possibly your uncle doesn't want to give you the money at this point? Are you going to have access to those funds for sure in the next week? There's no reason to

check from his employers. Should take that long. See, that's what I was thinking. And it's actually my boyfriend's father who's giving me the money. Okay, but yeah, that's what I was thinking. I was thinking three to five business days should have been there by now, So I think like he's kind of just like, and what is your messing with me? Lauren? What does your boyfriend say about that? Does that even come up? He's kind of on his dad's side and just told me that, like,

I just need to wait it out. But I feel like I've waited long enough. And what is the dealership saying? Have you talked to the dealership saying, hey, this extra three grand I'm having issues with? Yeah? I did. I messaged them this morning and they said just to keep them updated. Who is it? But it's Rocky Mountain Eurosport in Parker? Oh yeah, yeah, yeah, yeah yeah, Suzanne. Aren't they next to that refrigerator place? I think it used to be TMG Auto and now it's

Rocky Mountain euro Sports. Okay, listen, we don't get any complaints on them, Lauren. I'm gonna ask you another question. You seem to be you seem to be reading the room pretty well. Do you want the car? I really want it and I really need it actually? Okay, So really it's just coming down to that extra three grand. How much are you financing? So it's twenty five overall? Twenty five thousand. Kevin do you

have the car? I mean you're driving the car. No. I I was supposed to go pick it up today, but I can't because they want the three thousand when I take it up, So it's still sitting at the dealership. All right, Hold on a second. I am so glad she said a company that I've heard of. We have never gotten to complain on him. Now, granted they haven't been around that long, and everything they're

telling her seems right. I think where the problem is, I really do is is not this stepfather, the uncle, the uncle or the boyfriend. Yeah, whatever that is is a week and a paycheck. That's that's a long time. No, it's a paycheck. I mean we're not talking like a check that has no account number or handwritten stuff unless he's got some funny stuff on the account. Yeah. I mean, I think he backed out of the deal and puts her in a position. That's the hardest part.

Here. Here's what I'd like to do. I would like to have Deputy Dollar. We call him Deputy Dollar for a reason. He's got a kind of an accounting background. Deputy Dollar, Susanna make sure he gets this. I would like him to reach out to that dealership and just see what the bottom line is. Here's really the question I need answered. What is the bottom line? If she can't come up with another three grand? Where does that put her? Are they willing to give the two grand back? Can

they get that other three grand finance? Possibly? Maybe at a little higher interest rate. I don't know. I would like to help her out, and I think she's getting the run around from the boyfriend's dad. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pas cent until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three

O three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, folks, real three seven one three eight two five five three oh three Martino one line open. I promised, I say, when we have one, we have one. You've been ripped off for taking advantage of call in

right now. It's a good time to call in. Three oh three seven one, three eight two five five Suzanne, where did we end up there on that last call? On the last call, yes, which was I'm Marty. You said dollar good, it's gonna get it. Oh yeah, I sent it to a dollar. I gave him her phone number. He was listening to the call, so I didn't even have to explain anything. Let me tell you something about Joe, the one with the lady being held hostage. Yes, he called back. Yes, he was a little upset

that you only gave him a minute of time. He's like, look, I'm just trying to help this lady. I said, you sent me or he goes. She said, you guys can text her, but she won't talk. I said, okay, I'll play. I said, I'll text her and i'll group text you. So I group texted her and this is what I wrote. Lena, Suzanne, here with the Tom Martino Troubleshooter Show. Your friend Mohammed reached out to us for help for you to get out for being held hostage. We are a live radio show. We will not

be giving you any money. We have advised Mohammed not to give you another dime. If you want to talk on our live radio show for help, please let me know. Not one word yet. And I put Mohammed in the text too, so he could see that this is BS. I'm gonna ask this again. I know, I know what you're saying. We all know that it's BS, meaning there's no one being held hostage at the Air Force base down the road. We all know that. But I go air

Force base. I'm going another step. I'm saying Mohammed knows that, and he's trying to pull one over on Oh, you think he's trying to pull what? Well, I just sent the group text and I'm letting they call back. Mark, Why don't you just drop it if that's what he's trying to do, because he's trying just the same reason. He's trying to pull one over on us. I think he really would. Y what do you think he's looking for money? Yeah? Well no, no, no, no, no, y no, no, no. Mohammed, you think

he's the best, he said. He even said, I'm not asking I try to get some of the money back. Interesting take, Jeff, what do you think I think he's I think he's being duped. I think he thinks it's real. I think it's a fake call. I don't even believe Mohamed. I think Mohammed is like, I'm going to try to scam these people on the radio. He's begging me for help. He's like, please just help her get out, and I said, okay, alt text hermodness.

I think he's been duped. He's silly, believes exactly. That's why group texted so he could see that, right. I think I just if I would like the YouTubers to comment, they listen to the whole call, most of the YouTubers. And what I'm talking about is if you go to the YouTube, babes, if you go to YouTube and then type in Troubleshooter Network, you'll see our live show every day and you can go back to

last five, ten years, whatever it is and watch him. But you can actually hear us during the breaks and other stuff, see different things we're talking about. But my but I want people that listen to that call. Do you I think that was a real call? Yes or no? In fact, maybe during the break I'll put up a poll if I can actually log in when I'm when Tom's not here and I'm doing the show, solo. I can't quite multitask as well. Three oh three seven, one,

three, eight, two five five. Now John's been waiting a while. Hey John, what's going on? Man? Hey, good shoe guys. And I was listening to the Mission Show yesterday. I was driving across Nebraska. I got two quick questions on emissions. Number one, I got a twenty sixteen Ford Fusion I bought new and uh this year eight years the emission is good. Now I have to get an emissions on it because it's eight years old. Well, I let my son going to college out in California

have the car while he's going to college. Well, the emissions is coming up in May. There's no way I can get the car back here to do it damn emissions on it. So I need some help on how can I do that? To renew my license plate? And the other thought I had on that was that was the first question. Number two is you know how you get the registrations in the May and you can go to King Supers and Parker and renew your registration. I wonder are they going to require or

do they have any way of doing that? Has anybody done that? Or you have to show that you had the emissions done, it will register. Especially if you go through a drive by emissions on your vehicle, it'll say right on that card, no emissions required. But well, yeah, but the car's in California technically going to school. But I don't John, John, I understand fully you're supposed to register in California because you're there for more

than six months. That's it. There's no way to college. And I'll John, please please please listen, Man, there is no way besides getting in a mission test on that vehicle in the state of Colorado, that you're going to get your new registration. It's not going to happen. It's simply not. What Kevin said is also correct. Once you're in a different place for a period of time, you're supposed to reregister it. I understand your

kids in college, so you have two things you can do. You bring the car back here and register it, or register it in California and getting a missions test out there. Man, Okay, okay, I'm not mad, Mark, I was just I'm not mad either. You guys are just what John he calls. Once in a while, John, you bring up something I want to say real quick. There is times I sit here and I'll hear Tom do exactly what I just did exactly, and I guess you're

right. But I'm not angry, and I know Tom isn't angry when he does. Tom does that to us when we talked back, literally does it to me every single minute, all the time. So but John, you know what, I appreciate you actually bringing that to my attention. While I was doing it. I'm just saying, there is no way around it. It's like I was acting like you were fishing for some other way to do

it, and there's not. Okay. So when I'm saying out loud, I guess is if you've got a kid away at college and he's going to be here three or four years, I say away out of state, he needs the register or she needs a registered car out of state if it has an emissions things like we have here in Colorado, or like our daughter who is out of state and she is driving our car with Colorado plates. The

difference is she's in Laramie. She can go right into Ford Collins in an instant, or come to our house for that matter, down by in Douglas County. So yeah, that's the only way we renew her tags is she would come here and we would get the we would get it done. We'd get the emissions done. Okay, all right, and then the second question just to make sure I got it right. So that little thing I get in the mail, and I could used to go to King Supers and Parker

and pay the fee and get my license renewed. Yes, I can't do that because I'd have to also submit in that little machine. Listen that I had the emissions done. Listen, this is what Kevin was telling you. Typically what happens when you can do it at King Supers or online. Now clear what happens is at some point you drive that car by one of these roadside setups. It takes a picture of your license plate and calculates your emissions.

Then when they send that postcard out. On the postcard it says missions admissions not needed because it already did have the test when you drove by. Yours is not going to have that because your car is in California and hasn't driven by one of those. Ah. I thought of a workaround though. Okay, listen, man, I thought of a workaround. You ready for this? Yeah, everybody, take note, this would work not advocating for this. Hold on, your missions expert is online one. That's excellent.

We'll go to Mike. That's good, Mike. I appreciate you calling in and we're gonna get what you have to say about it. But here's what you could do. John, you ready, I know where you're going. When you see one of those vans set up on the corner or wherever they set it up, when you're getting on the highway. You follow me so far? Yes, you steal the van, you drive it to California and you reset up everything. Let's and have your kid drive by it. Good

bye, Mark. Then you get the van back before they ever noticed it was missing. I got a little easier work around. Go ahead, okay, put the licen place from the car. You need to register on another car and drive by. Let's ask our mission expert. Hold on, Hey, Mike, why are you first of all our emission expert? I know things and I have connections. I like that. Go ahead, what is your thoughts on this whole thing? He can register the car here in Colorado

by doing an out of state emissions extension from our website. Oh nice, Okay, test the car in California. Submit that along with the application to our office and he'll be in contact with our office if there's any problems, and he should be able to just pay for it and send have the tabs mailed out there to her. Mike, Dad is I never know? It's awesome. Out of sitting here for twenty years almost, I have never heard that before. Look look up this website my DMV dot Colorado dot gov.

My DMV dot Colorado dot gov. Mike, let me ask you something else. We have had this question. Well, let me let me finish up with John. John, you got any other questions It looks like you really have a real answer there. Thank you. No, no, Mark, I don't, but thank you for your help. You got it man, And thank Mike's there too. In fact, well, if it wasn't for me, Mike wouldn't have called. He was trying to keep us from doing

something. Yeah, Mike, Mike, listen, can I hold you over the break because we have had a discussion multiple times when it comes to emissions that I really want your input on. Sure, All right, hold on, I can't wait for this. People that listen to the show a lot. It's got to do with converters, and it's got to do with Wyoming. Hold on, John Trish, Mike, you guys wait too, Go with a sure thing Denver's best rufer excel Roofing dot com. You don't pay

a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, I'm jumping into this real quick. We have an

emissions expert. I'm not gonna say who he works for, what he does, or anything. But here's the bottom line, Mike. I make this argument all the time. If I'm in Texas and someone steals my cat converter and I get another one out there, even though it's not California missions or whatever they call it Colorado emissions for that matter, when I get back, not only will that most likely longes. There's no other problems pass emissions.

There is nothing illegal about me getting a CAT from out of state, because if there was anybody moving here would be in trouble unless they move from California. That's right. So no one's checking on catalic converters anymore unless you're trying to get your car waivered correct not being able to pass the CAT. So I want to make this time here one would look at the car. Here's the advice I have given numerous times that I've had people email me going,

no, you're telling them to break the law. They go to get they go to get a CAT at shared a auto tech for that matter, or the dealership or wherever they have to have an oem or at least the California emissions they're two or three thousand dollars. They can drive the Laramie or or drive somewhere in Wyoming or lots of other states where they're not needed to do that and get it replaced there for a fraction of the cost, then come

back to Colorado. I'm saying there is nothing illegal about that at all. Well, it's it's it's kind of a fine line. I ride fine lines. Baby. If the if the car passes the emissions test, then it's fine. That's right. That's right, That is absolutely right, Mike. But yeah, they don't look for the components and only ones that get looked for components. Are you know what drives me crazy? Mike? Last thing I'll say. You know, I don't even mind a missions test. I

mean they used to kind of drive me crazy. But it's crazy how Colorado doesn't have a safety inspection. They could care less if your brakes are metal to metal or your tires are bald, but they care about the emissions. What are your thoughts? Yeah, it's You're exactly right. I wish they would do. It's crazy type of once a year, it's Mike, I had to go because of the music. Thank you, Mike. Make sure

we have his info. I think we do. But here's the deal, folks in New Jersey, a lot of places, I think even New York safety inspection every year. We got a lot coming up, Mike, Steve Tish, hold tight, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're contenth time for an insurance checkup free no obligation. Comparison call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three O three seven to seven to

one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Ripped off bad news. You need advice so you don't have come running. Just as fast as we can show the Shooter's gonna help come. This is the Troubleshooter Show Now, Tom Martinez, welcome, Welcome to the show. The only and I mean that, the only show of its kind. We go after the bad guys. That's what

we do. You've been ripped off or taking advantage over? Just need some help, maybe just a question, Maybe calls before you find yourself ripped off. The phone number is easy, three oh three Martino. That number works all the time. Onto the air, Off the air, and then help. Hlpat Troubleshooter dot Com over three hundred million dollars in cash, merchandise exchanges refunds directly and I mean that directly due to this show. So if you do have a question, I'll let you know when a line's open. I

want to talk about Grossman Wellness Center real quick though. In fact, doctor Terry Grossman was on. I think it was Monday, Monday or Tuesday. What a great guy. Tom's been going to this guy forever in a day for two hundred and fifty bucks. Right now, you'll get all your initial blood work and initial fitness exam and you're going, well, what's that for, Mark, I'll tell you what it's for. They're going to take that blood work and they're going to see what you lack. Then they're going to

talk about supplements. They're going to talk about testosterone. They're going to talk about other prescription drugs that maybe you're on now, or prescription drugs that maybe you're right for you. It's not through health insurance, So I want you to understand this. It's kind of like having your own private doctor seriously at your beck and call pretty much anytime. And like I said, the initial blood work in exam only two hundred and forty nine dollars. It's a very

very cool deal. Three oh three two three three four two four seven. Give these guys a call three oh three two three three four two four seven, or go to Grossman Wellness dot com Grossman Wellness dot com. Now it's card day. As we know, we've talked a lot of stuff so far. We're going to talk more on cars. We've got Douglas's got a question, but Tish has been hanging the longest. Tish, what's going on with you? Hi? Hello? We have where I live? Hell yes,

tis yes, ma'am. At the condos where I live, big condo complex, two hundred and forty some units. They are trying to assess the homeowners for roof damage and gutters and such as. That trim for uh two million, eight and eighty some dollars. Give me that number again, two million. What I'll tell you exactly what it is? Well, two million, eight thousand, Yeah, two million, eight hundred and eighty three dollars and eighty three Yeah, yeah, a three hundred three million, almost three millions.

So you're looking at about you personally are looking between eleven and twelve grand. It is. It's eleven because I have one of the larger units. Well, it's not large. Any imagination? What storm damage? I want to ask you something, Tiss. There's a few questions here. One storm damage is it because of a storm from last year? Or is the roof just really old. No, No, the roof is only like five six years old at the most. I remember when they put it on. I've

been here since twenty ten. So the roof is fine right now. It looks fine. My fiance who used to doing a long time. Hey, Tish, I'm not Tish, Tish, I'm sorry. Hold on, let me let me just I'm not communicating properly. Let me ask you this. Okay. They want to assess roughly everybody around eleven thousand. Let's just round it off to get close to the fair enough, fair enough, we want

to assess everybody out there. What is the assessment for? Is it for current projects that need to be done, for example, roofing, or is it because the insurance went up? Their insurance went up and they say they don't have enough insurance to cover it. Okay, so they want us to make up difference. So the best thing that's going to happen is a shop around and get a better deal. Other than that, there's not much I can tell you. In Colorado, we get this call. Now, we

get this call two or three times every freaking week. Here's what I would like to do, though, Suzanne. Let's get Brian or Jeremy up with Compass Insurance. I want to give you exact information on this tiss so I'm going to put you on hold for a second. Right hold on, We're going to get one of our insurance experts up. I swear we have gotten this call three times just this week, four or five times a week before.

It's almost getting impossible to ensure a condominium or a you know, the condo, not just the un This assessment that for twelve twelve grand it's masney And if the insurance went up and they're doing the special assessment, Now what I want to ask Jeremy or Brian at Compass, does that mean next year it's going to be that high we have another hailstorm? Yeah, it's crazy, man. God, Someone's got to come up with a better what do they call it, a better trap, a better mouse trap. But right

now there's no way you can avoid the assessment. I don't think that's what we're going to talk about, Brian. But I'm more curious of down the line. But they might be able to get a better deal, but I don't know. I have no idea, doc. I mean, it just sucks no matter how you look at it, it sucks. Now, this is a very curious question, Mike. What is your question? Oh hey, Mike, Oh oh yeah, I'm got a question about my twenty twenty three GMTUK. Okay, they put on Star in the darn thing, and

I understand Armstar spies on drivers and then reports to the insurance companies. If that's true, how do I get on Star off my car? Well, let's let's take this in two parts. I'm going to go. First of all, I'm not going to say if it's true or not, because we'll handle that second. I don't know the answer to that. But first, how do I get it off my car? Kevin? He can just unplug the antenna. That's my and I think there's an no Star module. But

how do I get it off? Track down? Your antenna's up on the top and you unplug the antenna. It's got a non Star antenna off for it self. But where is it? It's on the roof of the on the roof of the rig that's up there. Do I have to take that cover off? You'll have to access a little bit of it. Yeah, and there's nothing I mean, this sounds crazy, Kevin, but there's nothing illegal about disabling OnStar in your own vehicle. No. From what I understand,

they don't spy do. They only initiate any kind of tracking when you initiate a call. So they're not they're not, They're not looking at you. They got better things to do. Well, well, here's wait wait wait wait wait wait, I'm reading this right here. This is out of ABC seven of Chicago. Turns out, GM's on Star service has a smart driver feature, which tracks driver habits as a way to improve safety. GM confirmed to the Times that it shares select insights with lexus Nexus and other data

brokers. Hold on. That is insane. Not only are they collecting that information, they're sharing it on Lexus Nexus. Lexus Nexus is based company. That's what Lexus Nexus is. They're not the insurance companies, but they collect the data for the insurance companies. This is remarkable, Mike, I had no idea, absolutely no idea that it was going on. No idea. I don't pay on Star or anything. Does that mean I'm not on their spy network. I wouldn't trust them at all. I think you're still they

wouldn't either. That's why I want to get it off the cart that No, no, no, this is my This is my opinion of what he just said means. My opinion is if you smash into a tree, they'll leave you for dead because you're not paying the ninety nine bucks a year. But if you fast, accelerate or break, they're going to report you to Lexus Nexus. To me, that's what it means, even if I'm not paying anything. I think it's collecting that data. Man. I am telling

you from this article I'm reading. Just look up ABC Chicago on Star. That's it. Just look it up. They did a full story on it. I can't watch the actual newscast, but I'm reading the article. It was uncovered. Hold on, I got to put him on hold. Listen you you kind of broke this story, but this is insane to me. The data collection was uncovered by drivers using General Motors on Star service, which

is traditionally used to make an emergency call. The owner of a Chevy Bolt told The Times he uncovered a two five eight oh I'm sorry, a two hundred and fifty eight page report on his personal driving habits. After he asked about more than a twenty percent increase on his insurance. His insurance company to said, check your Lexus. Next file turns out GM's on Star service has a smart driving feature. Blah blah blah. Oh my god, that is crazy, Kevin, that is crazy. No idea, Mike. I had

to put you on hold because I had to read that article. Brother to me, I there's other people out there. I'm sure know this. I have never heard this, nor have I ever had on Star. I don't use it, I don't have it. But now I'm starting to wonder blue Link, which is on days. I wonder if they do it, well, why wouldn't they If they could sell the data and make money on it, they will. Oh my god. You know what, here's one thing

I want to do. I got to talk to hold on. I'm going to put you on hold, man, Mike, please please hang on if you can. And then Tish, we're going to go back to that HOA assessment. And then Douglas has a problem with a rebuilt title. But I want to go to John Fuller in just a second. I'm gonna let's do what we have to do real quick. Then we'll go to John Fuller, and I want to talk to him about something, but I want to ask him about this data collection too, So make sure John knows I'm going to

keep them a little long. Everybody, hold on, this is crazy. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Thank you. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to

one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Kay how right three R three seven one three eight two five five Suzanne, do you know if we were able to get anybody from Compass on? I would like to uh go back and talk to her on those HOA assessments. All right? When she comes back in, have her reach out for someone there. Meantime, I'm gonna let

Kevin pick. Go ahead, Kevin, who do you want to talk to? They're all automotive, they're all automotive. Uh, doug first one, Douglas, what's going on? Hey? Good afternoon, Good afternoon, sir, looking at buying, looking at buying a car down and calling out of springs, and the issue of a rebuilt title came up. Is that a good idea? A bad idea? Something I should never do? Kevin?

What do you think? Well, depending on who rebuilt it, you know, and what kind of damage and so forth, you can have cars that are salvage because somebody stole the interior. You can have, you know, hail. Let's take Hale Douglas. If the car you're looking at was due to hell, that means what happened is it got totaled out because a hail damage was so bad. So if you really look at it and don't care if the car is ugly, and I'm just using this for an example,

it still drives as good as it should and still does everything else. It just had so much hail damage that it wasn't worth repairing, so they totaled it. But then somebody took it that possibly is a dentless hail guy, and he bought it salvaged because the insurance company totaled it, and he fixed it himself because it doesn't cost him any money to do, because that's what he does for a living Then boom, you have this car that's in great

shape but yet has a rebuilt title. So going to what Kevin was saying, why does this car have a rebuilt title? Yeah? So they they did have some sort of severe front end collision and that was repaired by somebody that's unclear. But I'm wondering, Okay, maybe I can get a little better beat okay because of this. But am I going to be what kind of good question? Uh? It's a twenty twenty Honda Passport. Well I want to get into the insurance aspect in a second, but I want to

ask Kevin something. Back in my day in automotive, if we had something that possibly had frame damage, we put it up to do an alignment, something squirrely, funky, nothing we're going to touch. We would send it to a company called Bare Frame and Axle. They had the ability to actually bend and twist and do whatever they did. I wasn't in the biz, don't know. So who would he bring it to these days in order to

check it? I mean, a good body shop will be able to measure the in a body, okay, because a lot of cars don't have frames anymore. Oh so, that's probably why bear frame of axle's gone. Yeah, yeah, likely, Yeah, that's what I would be done on me. Yeah, that's what I would do. I tend to recommend you stay away from hard hit cars. They just they're they're never right. Yeap,

I like that. Now the insurance, the insurance aspect, Douglas is kind of crazy, and once again I was hoping to get Brian or mad On from Compass, Susanna, are we gonna have any luck on that you think should be? Okay? So I'm going to ask them Douglas. But if you buy a car that's been totaled, that means an insurance company has already paid out one hundred percent value of whatever that car was when it happened.

So when you insure it, it becomes very tricky. You might ensure it is if your insurance company might charge you like it hasn't been totaled, but then when you total it in a different accident, they find out it was totally and you might be getting very little money. But I have an expert coming on that. We're asking him another question. We're going to ask him that as well, So hold Titan, we'll do that now. Suggestion for

emissions call. Bill. We had a guy that his son was in California and his tags are due and he needs an emissions test because it's over eight years and you wanted to steal the van. And Kevin suggested you steal the emissions van. No, but we had someone call in one of our angels and basically said, no, you can go, and he gave the website out and you can actually fill out kind of a waiver getting a missions test from Arizona. I'm sorry, California and that would pass. You know what

we should have asked, Mike, he was our expert. We should have asked if it was a non emission state, what do you do because like you know, you go to Wyoming, there is no emission. I think there's only some much you can do. Yeah, there's Yeah, you'd probably have to bring it back here or steal the truck, like Kevin said, So, Bill, what's your comment. Well, my daughter she went up to school out of state and the car came from here. We shipped it

out there. Well, when the emissions would do whatever the heck was going on, it was like what deck who we supposed to do? So I checked into it and what they told me to do. Was I think I think Colorado told me to do is just go to the state that you're at and getting the emission there and send that in. But that became a headache. So all I did was I signed the call over to her and she resisted in her name where she was at. Okay, that's not a bad

way to do it. But in California, Man, he'd end up paying the sales tax. That the problem, Bill is, where he is California, just to transfer that vehicle to his kid, they're going to end up paying sales tax on it. If there is a ten year warranty on that vehicle. I don't think there would have been, But if there was, like Conde, the second you transfer it, you lose that ten youre warranty, even if you're transferring it to a family friend. But I appreciate that

info. Bill. If she wasn't in California, actually that could work out funny enough. If she was, like in South Dakota or Montana, there would be no sales tax. You pay a one time registration. I believe that's correct at least for some states. All right, let's take a quick break. Hopefully we can get Brian up. We've got two questions for him, and then Compass available soon. Compass. We have two for Compass, and then we got an issue with a rebuild transmission. We'll check into that.

One line open three oh three Martino, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content than time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home

with Remax Alliance. Three oh three nine two zero sixteen twenty two. All right, three O three seven one three A two five five, Hey, little bit of house cleaning here one help it troubleshooter dot com. I mean to tell your friends, tell your neighbors. We'll get back to you. You can email us help at troubleshooter dot com and we will return your call or reach out to you, try to help you. Maybe you're looking for a referral. Maybe you've got an issue, it doesn't matter. Same with

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YouTube for a second. You've got to understand during the breaks when we go to commercials, besides the live spots we do, we have a lot of discussions. Some of them are fun, some of them are serious. You hear a lot of inside information. It's a great way to listen to the show, it really is, or at least watch the show while you're listening on k HOW or krd O or however you're listening, or of course on the iHeart app. That's another great way. Anyhow, Hey, can I

ask ung? You go to YouTube dot com YouTube dot com and type in Troubleshooter Network and you'll find us. We have archive shows there for the past five or ten years whatever it's been. YouTube dot com type in Troubleshooter Network two words, you'll find us and you can watch this live every day. In fact, to me a favor, hit the like button and then whenever we go live, it'll pop up on your phone. Go ahead, Hey,

can I ask the YouTube on something? Of course, when I'm scrolling through YouTube with some other thing on my phone, I get all of these ads for solitaire games that they say, no ads, no money, and they will pay you. Does anybody know what the catch is? I have no clue. That's why I'm asking our audience, just like just like you, I know there's a catch somewhere. Yeah, call back on Monday and let me know anybody who understands what the catch is. Yeah, there has

to be a catch. There are probably charging somehow who knows. Man, Well, you see the ads all the time. You can win, you know, a thousand dollars sitting yeah, whatever, sitting at home doing nothing. Of course, I'd like to meet the one person that has. Now we have our expert, the owner of Compass Insurance, Brian Burns. Brian, thanks for coming on, man. A couple questions. I want to start with the most recent. Douglas is looking at buying what kind of vehicle

again? Was it Douglas? It was a what that was a twenty twenty Honda Passport. So he's looking at the twenty twenty Honda Passport. Apparently the dealer trying to sell it to him. It has front end, front end damage so severe that someone rebuilt it. It's got a rebuild title. So throw out whether he should have buy it or not. I could care less, but talk about insurance when it comes to something with a rebuild title.

If he buys this for twenty thousand dollars and he wrecks it, are they going to give him the value of the twenty thousand dollars or whatever the value is at the time of the accident. But with the rebuilt title, it could be a lot less explained. Please, Well, yeah, a rebuilt title does get it to where you can actually ensure it again. And that's exactly what the last us for If this car had been totaled, or if it was a salvage title, the only way to get collision and comprehensive on

it again is to have a rebuilt title. And once it's rebuilt, they've agreed to ensure it for the actual cash value. Of the vehicle, which they're not going to depreciate based off of the fact that it was in an accident before. That's very interesting. So if he chose to go forward with this, because it's not a salvage, it has been rebuilt, and I guess if he bought one that salvaged, he could actually go through the rebuilding process, have CSP actually sign off on it, and then rebrand the title

again. But in this case, if he bought it and let's say one that was never in an accident, clean car facts, same miles, it would be the same value. What you're saying, there really is no depreciation at all. No, I mean, there's diminished value that you know you can get with this kind of thing, but that's not that's not an issue when you're insuring it for your own insurance because value is not even a factor in it. So if they have agreed to ensure it, they're not charging

him, you know, less because it's worth less or whatever. At that point, once they've decided to ensure it, they are now on the hook to pay whatever the actual cash value is for that vehicle, you know, to get another vehicle of like quality. So Douglas that's actually great news. I was a little I was I was thinking the wrong things on that.

But I want to throw this out to you though, Douglas. If you can find another twenty twenty that has not been into an accident like that in the same condition, I would definitely get the one that does not have a rebuilt title, because no matter what assurance society, it's going to be much harder to sell that vehicle when you finally go to liquidate it. Yep. Yeah, and that's our that's our con And really the reason for the call is now. Of course this dealer, did they tell you at the last

minute. No, they were pretty up front of okay, good. They said that most of their stock is a rebuilt and that's how they get the lower price. Sure, a lot of places doing what's the dealership called it, called auto savvy. They have good reviews online. Is it up North? There's it's one in the Springs, I think windsor Yeah. How much are you going with Salvis hold On? I want to say this about this place. They've been around a while, and he's right. The reviews are

great years ago, not even years ago. With in the past three hundred and sixty five days. I talked to a manager over there on a call and it wasn't a complaint. It was more or less trying to understand their business after a call, and sure enough, that's what they do. They specialize and they're pretty damn good man. So I want to say something.

I am comfortable, Douglas, if you're getting the value. So in other words, if that vehicle that had a regular title sells for twenty four and you're getting a four thousand dollars discount, I don't see any issue when you're buying it from that company. They rebuild them properly, they get them signed off by CSP, and we have never had a complaint on them besides an inquiry like you're doing well. That's good to hear. That's that's exactly why

I called. It's just to see is this something that I'm getting. What I would do is see what you got to see what they're selling for, like on carfac or not Carfax, CarMax, any of these other places. See what they're asking for the vehicle. If you're saving let's say I don't know twenty percent, twenty five percent, I would say it's probably worth it because when you go to sell it. That's when you're going to have to absorb it back if someone's paying attention. Okay, well, all right,

man, appreciate you got to thank you, Douglas. I appreciate it. Now, Brian Burns, I'm going to tish Tish is the same call we have had three times this week so far, Brian, in a bunch of times last week. Here's the deal. Her HOA is hitting the community, the condo community, with roughly a nine to eleven thousand dollars per person assessment. It's a big complex, two hundred and forty people. They're saying the

insurance costs a lot more. What are your thoughts on it? Man, I'm going to just let you talk, okay, So let me just make sure I understand this assessment that is being sent you is because the insurance went up and cost or there was a claim. There was a yeah, they did a claim, but their insurance went up and they said they couldn't afford it, and so they're assessing us the homeowners with pay Hey, Brian, I'm going to interrupt because I don't like how she answered, and I asked

her this question directly. This is a very important question. Tish. The assessment we're talking about right now, is it going to be used to fix stuff or just for insurance? Now it's to fix the roofs. Okay, that's that's not what you said last time. So hold on, let me take this break, and then I promise I'll bring you and Brian back up and we'll get it figured out. Hold tight, John, we are not going to forget about you. One line open, three to oh three,

Martino. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two