The Troubleshooter 3-12-24

Thank y'all ripped up news you needed. That's so you don't have you come running just as fast as we can. Shoot's gonna help come. This is the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here, Welcome to the show. Three oh three seven one three talk three oh three seven one three eight two five five. What's going on? Let's solve problems, Let's answer questions, let's take complaints. Let's make your life just a little easier. All you have to do is give us a call. And by

the way, we have people on the lines. And then I'm going to uh go back to a topic. If we have time on some laws that I did research. I finally had a chance to research some Look, well I call them laws. I should not call them laws proposed laws, which are bills. Bills go through the House or the Senate. If authored by the Senate, it's a Senate bill, it's SB and then the year twenty four dash and then the number for the bill. If it's authored in the

Senate, it would be SB or HB. So HB is a House bill, SB is a Senate bill. These are state bills I'm talking about again. The first designation is the year. The second designation is the number given to the bill, and then a short title for the bill. And there are some people told me about yesterday that frankly I found a little hard to believe, but I looked them up. So we'll talk about that. Right now. I want to talk to Greg. His sister has an issue,

I believe with car insurance. Hello, Greg, what's going on? Hi? Tom? I really appreciate you taking mind. It's happen to man. My sister is in New York State and she has a twenty seven PIA sportage and she inadvertently lost her insurance due to a glitch in her payment. She always is on time, but she lost her insurance. Now, hold on, this is really important because I know you're building a case here, so so I want you to know something, and everyone everyone listening. Really,

you never have to build a case with me. You can tell me she forgot to pay. I don't care. I mean we'll we'll. I need the truth, though, So when you say a glitch in her payment, I let's sort that out. Apparently he's Here's what I'm getting was her insurance lapsed and she didn't know it? Yes, Okay, here's what I want to know. How was there a glitch in her payment? Normally a payment

is made or it's not, so how was there a glitch? Well, she doesn't do the computer stuff much, so she pays her bills or the She paid her insurance bill anyway over the phone, which she has for a long time, and it was in August of last year. She gave the card number to the people for the full six months and she didn't realize hold on, so she paid. She paid her six month premium on the phone in August. Yeah, okay, and then and then she was well,

let me back up here. She didn't find out that it was expired until it had been a couple of months, which really scared her because she paid it like she always does, and it somehow somebody forged so she got to notice that her insurance was lapsed. Is that right? Yes? That is

okay. Here's what I want to do for you, Greg, because rather than make you tell the story twice, what I'd like to do is get one of our insurance experts on to listen along with me to give some Okay, So, Kashina, if you could get Compass on, I would like for them to weigh in on lapsed insurance because there are requirements for notice and all of that. So Greg, and even though it's New York, it would be relatively the same. So hang on and we'll talk about that.

Okay, hang on, Katie, it's your turn with Lift. What's going on? And we'll go back to Greg. So be listening. That's an important one because so many people have reasons their payment wasn't made. But are they legit for keeping the insurance in force? Now? Katie, welcome? Hi Tom? How are you good? What's going on with you? I'm actually I'm here with my boyfriend Dustin. I I'm let's see. This was on March sixth. I got my boyfriend a ride back to our place from

work. So you got them a ride, meaning you used your AP app to get him the ride. Right, Okay, it's my card, I'm getting right. But was it on his phone? Here's what I need to know. Did he call for the ride with your account? Did he log into your account? No? I called for it. And then you have the option to change who the writer is. Got it so it's easier so that they know that it's not the rot person that they're picking up for safety. Got it okay, So he came home and everything was fine. He

was he was fine, everything was perfect. He was completely sober. Then let's see on. Oh oh, there's a story coming. He's completely sober and he was fine. Was he accused of? Tell the rest of the story. Now, tell the rest of the story. It was? Was

it the next day? It was? The next day I got I got a notification saying that I had I have now the ride was an originally fourteen dollars, and I got a notification the next day saying that I had a fee for eighty dollars for damages because my boyfriend was so drunk and he apologized when he dropped him off, saying I will tip you so that you can clean that up, and be saying that he puked. I looked into it, and it was. I came to find that this is a big deal.

It's going on with a lot of people running. Now, now, wait a minute, Wait a minute, are you saying they purposely do that? Really? Do you really believe? Now, I'm not saying, by the way, he was drunk and he did puke, but do you really do you really want to expand upon it? To say that lyft drivers on

purpose are surcharging people for puking. I do because I have I have the screenshots of the report saying that that is what the driver said that my boyfriend told him if I could jump in here, just for go ahead, Dustin, go ahead. So what happened? You know? He picked me up, I'd be cordially greeted each other, didn't say another word to each other the entire ride. He dropped me off, I got out of the car,

everything was fine. The next day there's this eighty dollars fee and an engineeringport saying that I vomited all over the car and into the cup holders, and I promised extra for the trouble, which absolutely never occurred. So Dustin, you had nothing to that night and never was You were never sick in that car? Oh yeah, not at all. My best guess is maybe either this driver confused me with another later, right, do you think, Dustin? Do you think? Do you think he confused you or just wanted

to collect money? Now here's here's where that gets a little a little tricky, because the only way that we could like I mean, I of course let me back up here. Of course we disputed the charge with Lifts because we were so you know, bewildered, and when they didn't do anything about it, they decided with the driver. We decided to try to contact the driver for the only means available, which was the lost item like get it?

Like yeah, okay, cool. So we started talking to the driver and he's telling me that I vomited all over the car and I was like, listen, man, you gotta have me now. How did you So did you talk to him or was this by email or text? This is this is like a chat line through Lift, basically a text with the driver himself exactly, Yeah, okay, go ahead. If you lost you know,

your phone in the car, you need to contact a dry. This is fascinating to me because I'm thinking to myself, what would happen if this happened to me? How do you prove your innocence? So to speak? I mean, Mark, what do you think about? Mark? Are you there by the way right now? I can't see on the YouTube if you're there or not? But I don't know what the hell I would do if I was accused of something like this. So well, we're going to get

to the bottom of it. I wonder if other people have had this same problem. So go ahead with the rest of your story, Dustin. Okay. So, yeah, I'm describing myself. I said, Hey, you know, I was the guy with a skateboard, got blonde hair. I'm trying to give him any kind of clues to say, like, I don't know if another guy. By the way, Dustin, may I ask do you drink? Oh no, I really don't like alcohol like I okay, okay, keep going, okay, years ago. Yeah, it just doesn't

do it for me. Anyways. Uh uh Yeah, I'm trying to describe myself and he's just being pretty uh, I'm pretty rude about the whole thing. Yeah, and you know, said something about uh I promised to tip him, and I mean, like I was just I just all he could do is pretty much repeat myself at this point. And then when he ended the chat, he said that he had returned a lost item and lift charged

us another twenty dollars. Wait a minute, wait one hundred dollars. One hundred dollars, So why were you no after you talk to him, they surcharged you again. Yes, yes, because he ended the chat by saying he returned a lost item. Again, this was the only way we can contact the man. If you have a lost item, Tom, what happens is the driver will tell you where you can come pick it up, so you drive out to wherever and then they give you the lost item. But

they charge you twenty bucks to do that apparently. So yeah, we don't know that's how they do it. I understand what you're saying. There was no lost item, but when you do leave something in a lifter or no, I get it. I get it. Hey, Mark, what would you do? Though? Seriously, sue, I wouldn't even think twice about it. Now, Mark has sued ride shares before. Yep, that's right. I have successfully sued a ride share. Now Mark, about that? Mark? No, No, we're going to tell you publicly. Hold on,

but we're going to tell you both. We won't give you legal advice. What we give you is what's called logistical advice. It's practical. Yes, okay. So first and foremost, Mark, how do they find And I know, I just want you to tell everyone. How did you find who to serve? Mark? Did he go away? So? The people they I sued actually had a recruiting office in town, so I was able to find them. It was a different ride sharing company than who they're referring

to, but there was one. I have not looked at Lyft, but I would sue. I would assume there probably is some secretary of staffsolute tis absolutely absolutely. If you go to the reference, if you go to the Colorado Secretary of State, I'll look over break. Yeah, And then what we'll do is you will tell you who the registerrate. Well, once she finds who to serve, then what Well, then you're going to fill out the paperwork. In fact, I'm going to have a website real sooner.

We're going to have a website where you click one thing, you can download this paperwork. Then you're going to file it in whatever county had happened. So if you got the ride in Denver, I would do it in Denver. So then you're going to file it with the court. And generally what's going to happen because it's a big company, they're going to you're only asking for a couple hundred bucks. They're gonna have a decision to make. Decision

number one, pay you the money a couple hundred bucks. Decision number two, they're gonna have to ask the court if they can get representation, meaning higher outside council. Because the chances of Lift having counsel on the payroll in this state are pretty low. So let's say they don't. They're going to hire council and probably pay five hundred bucks an hour. So most likely what's going to happen is they're going to cut you a check really quick. Now

here's what I want to know. I'm not sure Lyft Lift LLC is listed here, but I'm not sure it's the same company. What is the official name of Lyft? Do we know? I found a registered agent, but I'm not sure if it's the right one. Mark. Do you know the official name? Well, I had, Like I said, over I will find out overbreak if there is one. Yeah, I'm going to go to their website and find out. But in any case, we're going to do that if you hang on and give you some instruction on at least who to

serve as far as logistically. Again, we're not giving you legal advice, but we will say this most of the remember, the burgs of proof is on them. They may have a system that says, hey, our system allows us to surcharge you, and you agree to it. Yes, but that's it's actually listen, I just looked it up. It's lift Commas Space I NC, and they're in good standing and you can serve them. I'm clicking on it now, but I'm guessing it's yup a Rappa ho Road Centennialfee

Corporation. I have served people there ten times. It's yeah. What they do is they hire an LLC who becomes their registered agent, so you can serve them there. But Markle talk to you about that. Three zero three seven one three eight two five five. By the way, waterpros dot net the best water systems, the lowest prices. You can get a whole house system for a little more than three grand. You can get get rid of the forever chemicals for around twelve hundred. You can get drinking water at the

kitchen sink for about fourteen hundred. Water is our primary nutrient. I mean next to UH. I mean with food waterpros dot at three O three eight six two five five five four. Go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content, wait time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now

three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two times Tom Martino your shooter three O three seven one to three talk three or O three seven one three eight two five five. Okay, let's continue here, and we have Jeremy with Compass Insurance Group. Jeremy Curzy. Oh, and I want

to ask Jeremy a quick question. Jeremy, Greg says his sister in New York state. I don't think it really matters. I think most states are like this. But sure, she pays her premium on the phone. She calls them, and I guess, Greg, she gives them a credit card or something over the phone. Whatever. And according to Greg, it was a six month premium. She paid back in August. But then when did she find out she did not have insurance? Greg? When the fact?

When? When? Greg? Are you there? Yeah? Two months later? Yes? In October? So okay, in October she found out she should did not have insurance. Then what happened, Well, the State of New York took her license plates away. They are they are impounding her car, but it is not driveable until May of this year. Wait a minute, Wait a minute, Wait a minute, wait a minute. In New York, if you don't have insurance, how do they take your plates?

She had to surrender them. They they also restricted. They didn't give her the option of simply reinstating insurance, not to my knowledge. Now that doesn't nope, nope, nope, nope, I've lived there, they said. I know they're strict about insurance, but they don't make you surrender plates. So you're not hearing the whole story. I mean I don't. Okay, So then what happened? Let's just go with your story. She surrendered her place? Then what Okay, she got she did get insurance for her car

while it was going to be in storage. She's got it stored, not the state, now, she wait, so she surrendered her plates and stored it. Yes, yes, and she stored it because apparently the state wanted it to go to car jail. Well, I don't know about about that, per se, but they if you're saying New York would not allow her to put it back on the road. Yes, until May. I don't understand why it doesn't make sense. Okay, okay, go ahead, Hey

Mark, why don't you look this up because this doesn't sound correct? Okay, keep going. Yeah, she cannot. She got insurance for it while it was parked, and then with State Farm. Hey, real quick, real quick, guys, it is It's very straightforward. If you do not have valid auto liabil the insurance coverage for your vehicle, you must immediately surrender the registration in your vehicle plates period, end of story. And that's right

from New York DMV. I wish Colorado would do that quite a Mark, Mark that yeah, yeah, but but Mark, does this say anything about going to carjail? Or can you? Can you buy insurance at that point and reinstate it? What? What's the deal there? Do you not keep digging? Okay, good, thank you so good. Then keep going, man. Then what happens, Greg? She she got insurance with State Farm. It was while it was being stored. How long was it stored?

Well, it still is. It's it's stored until May. She cannot use it until so she has State Farms what kind of insurance does it? Called? Just just comprehensive? But but State Farm after a month, I believe they said, no, discanceled, we can't do it. And the situation now is hers is the twenty seventeen Kia Sportage. Well hold on, why did she get comprehensive coverage for it being in storage? Just out of curiosity? Is it financed? Oh no, no, no, it wouldn't be

financed. Why did she get I mean, I think it's a good idea, but why did she get the insurance? The state doesn't require insurance on a stored car, does it? No, but the lender might. Hey, this is it. She doesn't have a lender. So here's what I need to know. How did this affect her canceling? This? State Farm canceled the insurance? Right? Yes, yes. Now the situation then is she's trying to get her car insured for May so that she can get her pipes back, so she can I get it. And what's the issue?

No insurance company will insure it because they say that they need proof of quote passive engine immobilizer and because it's a hot day. Yeah okay, hey Mark, Mark, Wait what about the car jail? Do they make you put your car off? No? No, But this is a cat I love this. You know, for a liberal state, I'm shocked they do this, especially for a century city. But listen to this. So if your lapse is over a certain period of time, your driver's license will be suspended

that same amount of days. So if you go six months without insurance, you lose your license for six months. If that's the case, she would never get insurance. That's why hold on. That's why she had to store her car because she lowt her license was suspended. That's exactly what happened. Then. Now the problem is the reason now it has nothing to do with what's going on with her license, the fact that that vehicle is one of the most stolen vehicles in the country. And I'm sure Jeremy can attest to

this. There's a ton of companies that simply will not insure them. You talk to Jared, Let's talk to Jeremy. Jeremy, is that true. Are some insurance companies requiring a motor disabler? Yeah, they are. The problem hasn't fully gone away. I think they've kind of honed in a bit on more specific models. So when it started, it was just keyas and Hyundai's and most companies it was ineligible. And then they start, like a lot of my companies, as long as it's a push button start, they're

okay with it. If it's a key, then they're going to require additional steps. So, grag, what is your question for us? We have Jeremy who's an insurance expert. Yeah, what's your question? That he hit the nail right on the head. That's what they're saying that because it has a key, they won't ensure it. It has to be a push button. No, they will insure it. But she has to have a passive a disabled This is what they're telling her. They will not ensure because it

doesn't have this. She has gotten the certificate from the dealer. Then this is in Buffalo, New York, and and that won't do it. How many companies does she talk to, Well, she's talked to Geico and to State Farm, Progressive, pretty much all the gamut, and they and the viewler tells her that this vehicle cannot have a push button start, it's not designed that way. But so, okay, but what about this passive? This passive disable that's what that's part of the system with a push button or

a proximity start Tom, That's what I'm getting at. Can they can they install one in a push button car? Oh? Oh, I'm sorry push button? It's got to be converted from a key to a push button? Is that right? That's what there? That's what she's been getting from State. How much will that cost? I mean, we ought to talk about that. I don't even I didn't even know you could do that. I think it would be cost prohibitive. I mean it sounds absurd to me.

Yeah, I would just have recall a broker. But Greg, wait, are you saying are you saying, Jeremy that you think there are companies that will ensure it? Oh? Absolutely? I mean, for example, for example, do you are these same companies not ensuring them here? Do you know I have companies that would take that car here? Okay? But are they Progressive and State Farm and Geico? You wouldn't know about the State farmatt Aggressive won't, Okay, State's arm won't, All State won't, Progressive won't.

And the only reason I know this is I've owned a ton of hinds. Okay, So, Greg, Compass, while they're not licensed to do business in New York. I don't think so, right, Jeremy, We're not We're not. Okay. While they're not licensed there, they certainly will know carriers Geico, Geico, I believe does no, he said Geico specifically won't. Yeah, she had Geico for years and they won't do it now, Okay, would would Safeco or Auto Owners or any of those Auto owners

is going to require to be pushed starred. But there see a lot of those type of companies. They might not be in New York, or if they are, they're not going to be competitive in a case like New York. If we're talking Arizona, Wyoming, it would be the same thing. But in New York, I would call a local broker. They're going to have a whole gamut of companies that you know, probably aren't even in Colorado. It's highly likely they're going to have options for the key vehicle that you

know, Progressive Geico. She truy what kind of insurance is she trying to get? First of all, is she trying to get comp and collision and end liability or just liability. She's probably trying to get the whatever she needs. Well, all she needs, all you ever need is liability to protect others. They don't give a squat if you have comprehensive or that's a good question for Jeremy. Jeremy, these companies that we're talking, they won't cover

them. If all she wanted was liability, why would they care, right, they wouldn't. I mean, I do have a couple of companies progressive even which makes no sense. But even progressive or progressive won't take it even liability only. And I'll tell you why. Think of the hassle factor, Jeremy. Someone steals the car, gets into an accident, next thing you

know, they're dealing with it, even though someone stole the car. Absolutely, and I don't know what ability with progressive where you can go online and just make changes if you know it's they know that you could just add it in two weeks. And so right now, the crux of this question is how do I ensure in New York? How do I ensure a Kia with a key? You call a broker like Jeremy says, Okay, now here's the thing. There are the nationwide I think still offers it. I'm looking

it up here. What they offer policies for kias with key starting systems in New York. What's mind blowing to me is how how strict they are on no insurance in New York. And here we sit in Colorado, where I think John Fuller has told us like eighty percent are either underinsured or have no insurance. When you thought it by somebody, I thought he said seventy percent would be underinsured or not insured. Jeremy, do you know any stats?

Really? The last I heard was closer to fifty But I would believe John john Frey no better, no, no, no, no, that's fifty percent probably uninsured. But he was saying also underinsured, right, And the last I heard was fifty percent that was either underinsured or or what I heard was the state minimum or no insurance. Yeah, by the way out, the insurance group will do an insurance checkup to make sure you have the right coverage free of charge. Three oh three nine ninety six nine thousand Go with

a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content time for an insurance checkup free no obligation. Comparison call compass insurance paying too much your coverage at dozens of insurance companies find out Now three oh three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your

home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one three talks seven one three eight two five five cj oh by the way, hold on real quick before CJ. Eddie has a comment on this last insurance thing we were talking about

with Greg's sister. Go ahead, Eddie, what is that comment? All she has to do to do the passive mobilizer is find a reputable shots, take her card to and put an aftermarket alarm with a starter kill on it, and they will consider that a passive alarm or a passive a mobilization system. And so she doesn't have to convert to a push button. No, they don't do a convert to a push button. It's completely two different systems. I'm here in Denver and this is what I do for a living.

That's why you know I'm telling you that that's Eddie to a four hundred bucks depending on where she goes. Hey, Eddie, do you have a lot of Kia and Hyundai owners getting it done? Yes? Absolutely, I probably do three to four a week. How does it? How does it work? Eddie? You'll have an aftermarket alarm system which has a separate key fob which will arm and disarm, lock and unlock your vehicle. But when you lock your vehicle, it opens. The circuits cannot okay, and when you

so, no matter what they do, they can't steal that car. If somebody really wants a car, no matter what you do to it, they're gonna get it. Hey, but it makes it at least a par It makes it at least a par with the other vehicles. Correct, Eddie. What's the name of your company? Colorado Mobile Solutions. Do me a favor? Can you leave Eddie's information? Eddie? Can you leave your information with Kachina for me? Please? Not only does my daughter have a Hyundai.

I just wanted to talk to you, maybe about an article about this because yeah, but HER's his push button, so you know, Oh, that's right, it is it is, hey, And I wanted to ask him something. I still want to talk to you. What do you want to ask him? Go ahead? Well, I'm curious. I would think most insurance companies look at this twofold one, the ones that aren't push button that

are key or easy to steal. We all get that. But second, if someone just looks through and sees the key thing, the chances of getting that car broken into, even if they can't start it are much higher because they don't realize this system like Eddie put in. So I'm guessing insurance companies look at this too. Even if they do put a system like that in, the windows still might get broken. People might jam the door open,

I mean because they think they can steal it. So mark on that there's generally, Ah, when you're walking through a parking lot, you see the little blue light splashing in people's windshields or red lights, yeah, yeah, yeah, indicates that that indicates that they have a aftermarket system of some sort on their vehicle. So when people walk past it, I see. So there's something on there saying hey, it's not as easy as you're thinking.

Correct, Okay, that makes sense. And as for the push button start to be honest, those are just as easy to steal, they just do it a different way. Okay, Okay, thank you very much. I don't think people know that I don't think they do, so, you know, I think they're all they're all saying that the push button is safe and the keys are not. So that's why if I get your number off there, I'd love to call you and get more information on this. We have

more coming right up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance

three all three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven one three talk three H three seven one three eight two five five. Now, CJ, what's going on with the apartment? CJ? What's going on? Man? Yes, oh woman, I'm sorry.

Whatever. We have a unusual situation. There's someone and it's always Brown Eggs, and they're writing on it with red knell polish, and then they're cracking the raw egg on the ground and leaving the shells there and everything else. No, wait a minute, wait a minute, they write on the eggs and then crack the eggs. Yes, have yeah, did they leave the door open at the home? You know, sir, That's exactly what

I thought that. I know that I took a course in college and this has been forty years ago, and they were talking about different forms of voodoo and this is quite common in that. Well, you gotta hold on. We got to explore this. Wait a minute, I haven't talked about voodoo in forever. Just you know, So let's let's figure out what the heck's going on. Brown eggs, red writing, cracked, What is going on? We'll talk about that in more. You look at real three seven to

one to three tall seven one three eight two five five. I'm Tom Martinez. Get your calls in. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Leave time for an insurance check up free no obligation comparison call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven

to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Yeah, rits, so you don't have to come runs as you can. Shooter's gonna help. Come. Man, This is the Troubleshooter Show, Now, Tom Martine. Okay, I'm Tom Martino, your troubleshooter. Three oh three seven three three all three seven

one three eight two five five. Welcome to the show. Now. CJ says she's noticed some brown eggshells that were cracked, and the eggshells were left there and they have red writing on them. CJ, is this like, are you talking about multiple eggs all over the place you found or or just one or two? Or what are we talking about? No, this has gone on for months. Or there's also burning of the Bible and there's parts

of it that have not been burnt. And where are the shells in the in the parking lot, the eggshells on the grass area and in the dirt area and in the dirt area, and also in the grass, they pour salt and maintenances noticed it. And when I confronted the manager Daphne, maintenance man Josh was there. They had a maintenance Oh yeah, we've seen that, but you know, we didn't think like we just thought it was some kids. And then you said someone is also burning bibles. Yeah, pages

that are the Bible in the same area. It just could only be one thing. What, well, you know who it is. It's a thank you, thank you. So that's exactly what I said. If it is what, I don't mean this against you, But what is the big deal If it is, I mean other than the litter. Well, there's this little pronic come on, want these guys running around? Mark, I don't

what I'm saying. Okay, you and Tom likes demons, Yeah right, okay, but I like and I'm saying other than the litter, I mean if someone if they're is a group of voodoo people getting together, I mean, no, I get about the litter and stuff. I wouldn't want that, no, Manella, sir. And the eggs they're raw eggs, duh, and they're being broken on the grass and in the dirt. We have small children in animals, ear and that's where my problem line. Let's send

deputy doc out hazardous pardon. I was thinking maybe one of our deputy's deputy doc had come out and investigate. Look, I've got pictures. Could you please? Could you please send those to Kelly right now? I am dying to see these pictures. Please. Okay, what's your number? Email them? Can you email them or do you got to text them? Which way? No? I can email them. I want you to email him to help. H E. L. P At troubleshooter dot com the quicker, we get them the best. Okay, I can do that. I don't

know. Let me see. Let me knock on mister Nogo doing that could have been So what are we going to do with this information? Mark? Well, I mean until I see the pictures, the actual evidence, I don't know what to say. It'll be very interesting. And if people go to YouTube and type in Troubleshooter Network, they're going to see our live feed. They're going to get to see the pictures as well. Okay, good, let's look at it. I don't know what to Here's what I'm at.

Let me let me just ask her and c G. I appreciate calling us, but what is the goal? Like, are you're thinking that the people the management should be out there maybe better patrolling the grounds. No, I think the management should talk to the individual doing it. How do they know who they are? I've seen the lady break the eggs? Oh you you actually saw who was doing it? Yes, sir, so I know what was she? Were there people with her when she was breaking the eggs?

No, she knelt down and she looked like she was praying or something. I'm not really sure, Okay, and then she put the egg down between her legs that were crouched and broke it. I've never heard of that kind of ceremony. Actually, I've never I really don't know that much about it, but it so what what bothers you about it is that she's they're littering, right, and they're messing and and all the germs and all of that right right, the e coli. That's the only part that bothers me

about the bio bioazardous. But you know the shells, bells, compost, No, big, I mean paper well compost. You're gonna send us pictures of all this? Right? Yeah, okay, all right, good, I want to see them. Thank you. I appreciate the call. Three oh three seven one three talk three oh three seven one three eight two five five. I understand she's worried about the litter and all of that. She's not looking to abridge anyone's rights. Now, Oscar's got a comment on solar

fields. He may have heard my commercials about solar fields. Maybe I don't know what, Oscar, why don't you just comment on that? Go ahead, sir. They are putting up a lot of solar fields around the airport and all over Denver, and there are one company and one guy. What they do is they pretty much use a different subcontractor and then they don't pay you the last paymack. Oh wait wait wait so you worked there? Yeah, we did a fence and we finished it over two weeks ago and it

was very It was an Oscar Oscar Oscar. So you is it your company that put up the fence. No, it's the company I worked for. Okay. So, and did you get paid? By the way, did you get paid? I did get paid. My boss is a really really nice guy, okay, for fifteen years, got it and they and they are really they're really screwing him around. And he has not been paid. And now you made it sound like when you said it again, I don't mind you telling me about other cases, but you didn't talk about just your

case. You said they are not paying final bills. So are you saying this is a modus operandi for everything they're doing? Somewhat not everything, But from what I've seen, yes, it is a complete scam. We do fences a lot and we've never had any of these issues, so yeah, it's a complete scam. The guy that runs his name is Musthana and then he works with a company called down to Earth Compliance. Now is down to

Earth the one putting up these solar fields? Yes, they are contracted by a company named Kensington to put up the solar fields and they're in charge of hiring the subcontractors like us, So down to Earth Construction is the one hiring. Is the one hiring? Yeah? Down to Earth Compliance? Oh compliance? Sorry? And so have you heard of other contractors being screwed? Yes,

I've heard one other fencing contractor. When I found out what they do is they get a different contractor for each solar field and then they just don't plan to pay him at the end. Now do they not pay anything or just the last bill, just the last bill. They the other stuff was all normal, and then when we how much was your final bill? Ten thousand dollars? Oh my goodness, how much do they pay up to that

point? Fifty three thousand, and that's materials included. Materials were approximately thirty thousand. It seems weird to me. So you're thinking that they pay just enough, you know, like the fifty three grand, and withheld the ten because they figure maybe that's too much of a hassle, and they won't they'll get a discount, and the contractor won't do anything about it. Just have the boss man lean the property. Yeah, why doesn't he put a lean

on it? We did, But it's all a scam. When even when the guy hired us to do the fence, I knew something was kind of weird. It's a big scam. What they do is they get you to finish and then they come up with whatever they can to give reason why they're not This one was okay, what reason did they give for not paying the

final bill? Listen, I've heard of this happening in all kinds of industries where companies want to get a discount, so they start picking apart the job at the end, what did they say at the end, what was wrong with it? They said, the customer had complaints. But it's a chain link fence. There's nothing, there's nothing there. It's a chain link fence and that's why. And they said they're not paying anything. So we did.

We did send them the attent intent to lean. But they're just really crooked scammers and they've now come up with three other reasons that don't exist. It's just it's a really what they've done is underbid all these projects and they're literally scam as they go because there's not enough money to do it. No, no, And I get what you're saying, Oscar. If this is happening is terrible. How many other contractors do you know haven't been paid?

Well, I know one other fence contractor, because I'm assuming they just they pick on the smallest one and the rich guy if he doesn't have enough money, then they just try to keep whatever money and not pay it. So what tell me the what other reasons did they give for not paying for your

chain link fence? Now they said, now they've said that the materials are wrong, so they just there and we have a list of materials on our contract where everything normal and that it's just that it's a The way that it's set up is there's no way that you can actually get through the process. Do you have a contact at Down to Earth Compliance? Yes? I do. And did you say this Musana is the owner? No, his name

is Muthana. And I don't know where he comes in to play. I can't figure out where he's at. He's the one that runs it all. And what he does is he tricks you. It's a big scam. If I could explain it, it's it's kind of you know, go ahead and explain it, okay, So they Mustana calls you and he says, hey, we need a six foot tall fence with three gates, a chain link fence. Can you give us a quote? So I give him a quote, and then he says, all right, in a couple months, we'll

we'll go ahead and sign and go forward. So a couple months go by and then they send me these other drawings and they say, you know, they say that these other drawings is something similar. It's like a seven foot fence and all these other little details are different. And he says, we want this fence to be in the shape of these drawings because it's a big square. So our contract doesn't say that we need to match these drawings or

anything. While that's their scam. They the drawings is what the bid was supposed to be full. Okay, So what you're saying is they're purposely making it difficult to follow their directions so they can find problems in the end. Yes, it's crazy. We've never so we need we need the information and we need to call this company. I'll give this to Deputy Chopper to call up there and talk to down to Earth and find out why they're not paying.

What company do you work for? I work for A one Building Services, A one Building Services. Have you guys been around for a while, Yeah, we've been I worked for that guy for fifteen years. Okay, okay, So why don't we have Deputy Chopper call them and say where's these Why are you withholding this money now? Meanwhile, though you guys have to go for a lien, you really really do. Whether they give you a reason or not, you got to go for a lien. A reason doesn't

mean they don't have to pay you. Three oh three seven one three A two five five go with a sure thing Denver's best rufer excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one

help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one three talk three oh three seven one three eight two five five Okay, back to the phones. Susan has a question on credit checks. Go ahead, Susan, what's happening with you? I need a credit check on

a business that you don't have a listing for under your referral list? Oh oh, you want to credit check a business? Yes? Okay? And why do you want to credit check them? By the way, that's not such a bad idea. It's not a regular You can't just get a regular credit checked, but you can probably find out what kind of financial condition they're in. Is that what you're talking about, Susan. Yes, who is the company, uh, Panicle Structural Services And who are they? Who are

they? They're business owned by uh Michael Lomcardo who's been in business this business for about ten years. I need the outside of my basement wall field. Oh and you need your base well sealed? And you now why do Now? Are they asking for money up front? Yes, they want one third down and they want it on my credit card and they want to be able to charge my credit card when the job is finished. And how did you find that Nation? I don't know. I was just trying to find somebody

there. No, how did you find the company Pinnacle? I don't remember. I was just searching online for somebody that would seal the outside of my basement. Mark, do we have anyone that will seal the outside of her basement? And why do you think that might have Seenesis? I'm just curious as far as why do you think your your foundation needs seiling? My basement fower floods ONTs about every five years or six years under extreme water outside water

circums. How much does this guy want to seal your walls? About twenty one thousand dollars? No, don't do it. I'm telling you right now, don't do it. And I'm telling you it's not going to solve your problem either. Most likely that water's not coming in from your walls unless do you actually see it coming through your walls. No, I can't see the inside of my walls. I would say, listen, First of all, that's too much money to spend without an engineering report on why that water is

seeping in. And you're saying it only happens once every how long six years? And does it happen regularly every five or six years or just it? And does it happen in the same season every year? If it's been raining here steady for three days and then we have a gully washer on the first fourth day, I get water coming in to my basement, I doubt it's coming in through the walls. How does it? How much does it flood in your basement? It just soaks the carpet. Listen that there could be

so many reasons for that. You need to have You really need to have an analyzed before you go throwing money at it. I can't if you spend twenty grand, you'll be so disappointed. I mean, it could be a French drain you need. It could be something simple like a sill plate up where the wood meets the foundation wall. It doesn't you know how old is your house. It's built in sixty one, And how long has this been going on with your carpets forever? And who told you you need your foundation

sealed? It's just based on my experience with that basement and that floor. It's this one area of the basement wall. But you said you can't see the wall, so why do you think it's one area of the basement wall, so that's where the water comes in. You said you can't see where the water comes in on the wall. Well, I could feel it down at the floor. But where it comes in on the floor on the wall? Okay, But what's on the wall there where it comes down onto the

floor. What's behind that wall? Great basement wall? And is it finished with anything over the concrete? Yes? It has draw wall. Okay. Have you ever removed the drywall to see if it's wet behind the wall on the wall, Yes, the wall's not wet. So why do you think ceiling the wall is gonna help? I assume it's coming in where the basement

floor meets the footing are the basement walls? Okay, hey, listen, I might ask Susan, I am recommending right now that you do not spend twenty thousand dollars with a company who wants a third up front, who doesn't even know if that's the cause, and you don't know if it's the cause. So you know what, Susan, I can't help you with a credit check on that company. I would say I wouldn't do it at all. But that's up to you. If you're hell bent on spending that money,

you're going to be sadly disappointed. Now, maybe by some miracle, you're going to pick the spot that it is. And by the way, are you for the twenty grand? Are they doing the entire basement wall or just that area? No? Just one section? Are they digging up around the foundation there? They're going down to the below the basement floor. Okay, well, at least that's a lot of work, but still we don't know

if that's problem. I just I just wouldn't do it, Susan. I'm sorry, man, I mean, but you think you're comfortable doing it? Right? Is that your bottom line? You're comfortable doing it? I can't think of any other solution. We're trying to age in place in this house, and I can't clean up the mass anymore. Okay, you need to find someone who can give you a more deep You just can't go blindly. You can't start to just patch where you think it might be. What did

this? Did this? Did this Pinnacle company come out and look at your basement? Yes? What did they say? They said it might not fix it? And I don't guarantee anything. Oh, oh my god, you want to just send me twenty grand I mean, I'll take it. No, I'll send you. I'll pay you to clean up my basement. And I started floods. Susan, Let's help you somehow, Seriously, Let's try to get someone who can do an inspection and give you an educated guess.

If nothing more, maybe you gotta do. They might even bore down to see where the where it's wet and where it's not. You got to do some kind of hydrology or engineering study to know where it's coming in. It could be coming from below the floor, and all the ceiling on the wall won't do you any good. So Mark, do we have anyone, I mean, Genesis, they're not engineers they're not going to be able to inspect that for that. I mean, do you have any idea, Like,

do we have any I'm just trying to find someone. I don't know. We used to have a number of engineers. I'm not sure. Well, I think the problem is though, if it happens once every six years, I mean, how do you possibly figure out? Yeah, but I it's not going on. Well, engineers don't bring up anything on the referral list at all. So we used to have engineers. But there is a category there, but there's no one in it. So at one point we had coil. Yeah, and he's still around, by the way. I don't

know if he could inspect for water. We should call and find out. Well, it's a little difficult to inspect for water when it only gets wet every six years. Okay, but can you agree with me that twenty thousand dollars is a lot to spend on speculation? Well, if I can't clean it up next time it soaks, I don't know what else. Do you have a sump pump you're talking about inside the house? Yeah, in the basement, it's in a sump pit. No, I can't get to the

bike up floor or walls to put in the sump pump. Hey, Susan, listen, listen. Let's let's do the math on this. Maybe when when was when was last time it flooded last summer? How much? How long did it take you to fix? About a week and maybe two weeks to get it dry? How'd you get it dry? I just move everything off of soap car. I think you could probably listen to this. I'm

going to tell you. I'm serious. I'm not kidding around. You could probably pay a company fifteen hundred bucks to come in and clean that every six years, and that would last you probably third for the twenty grand you're spending thirteen times. Let's even say every five years, it would last you sixty six years that twenty grand spending fifteen hundred to fix it each time. In fact, let's let's splurge and say it. Let's splurge and say it'll it'll

cost you three grand to fix every time. Okay, okay. So I called the company to come and fix it last summer and they simp, who's your U American restoration? Yeah? I called him and they said that guy over and he said, oh, I don't have my water vacuuming equipment with me. I'll have to come back later. Well this was like on the day before Easter. Yeah, and I couldn't get my family to come over right at Easter, so I says, okay, I'll wait the day.

He never showed up. Well you should have all this about that. That's and by the way that I know why, probably they thought, you know what, this is not worth it. It's only water. All I'm saying is this Okay. No, they wanted to tear the carpet out. Well, that's the way it's done usually, I understand, but I don't have a situation where my carpets can be clear tear it torn out, Susan. Yeah, if every five years it takes you two grand to fix it,

but I can't buy anybody to fix it. You're saying there's no one that'll come to do it, right, I don't know anybody that will. All you need is it sucked out of your carpets and your carpets dried. Is that right? Well, I have my son was kind of enough to rent big fans so I could put down there to dry it out. Okay, I'm urging you not to spend twenty thousand, because you can parse that out

over the next fifty years to clean up. And there are companies that will clean okay, you know there are companies that will go out and suck out the water and put up fans and it'll only be a couple grand if that. Now. I don't know what happened with American Restoration. How long ago did you call them? Oh, last summer. Do you have the name of the guy that went out there? Oh? I don't think so. I don't worry. I have a feeling that that would be a little overkill

that company for that situation. But Susan, well, they're not interested in cleaning up sucking out water. They just won't tear out the carpet. Well, that's not true. What they want a vacuum out. They didn't want a vacuum onno the titles. They wanted to remove stuff and look and find the source so it doesn't happen again. I'm sure that's part of the reason they wanted to do that. I already had the stuff off the carpet. They just wouldn't fuck it out from under the type. Then you needed to

call a good carpet cleaner to do that. Zero res does that. I think, I mean, they really do. I think there are different companies that will do that. But again, it's hard to say right now. Right now, you don't have a problem, is that right? Right now? You don't have flooding? Do you expect it? You don't expect it since it happened last summer, You don't expect it for another five or six

years, Is that right? Well, except that the flood control rules are that and if you're in a hundred year flood plain, then you don't know when it's gonna flood. It could flood again this summer. When was the last time it flooded prior to last summer? It's probably five or six years before that. Okay, Susan, I'm going to take your number in case someone calls, or we can find someone who can inspect for water intrusion or at the very least a company that can clean up when you need it.

That twenty grand to seal that basement wall in that area is money not well spent. It's a waste of money, especially when the guy's upfront with you saying we're not guaranteeing anything. You know, I owe you the thirty By the way, all Pro Restoration would do this. I mean, there's just one idea, and then some of the carpet cleaners I know do this. No, I says zero res would do it. We got more coming right up. Go with a sure thing Denver's best roofer Excel Roofing dot com.

You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one. Help. You'll think you're his only when you choose Frank Durand the real estate Man dot com to list your home with Remax Alliance three three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three

O three seven one three talks seven one three eight two five five. Darren has a son with a dental issue. Darren, what's happening? Oh, basically, I'll start real quick from the beginning. My son was diagnosed with al leukemia at age two. He went through three years, two months, five days of chemotherapy. We never knew that it was going to affect his teeth and if they told us, we don't remember that, you know, with all the situation. Yeah, that's terrible. By the way, your

what's your son's name? His name is Jeffrey. How's he doing? He's lost fifty pounds and he is now starting to lose muffle mass. Well, what is this prognosis? Are they? You know? Are is he doing well? Tllen remission terline remission from the cancer. That's wonderful, isn't it. Yeah, it's awesome. It's totally awesome. I mean, where was he did he go? I'm just curious. Did he go to Saint Jude's or did you go to Children's or what? We went to Children's and we

had doctor Edith Albano as the doctor. She's no longer a doctor there, she retired, but she was awesome. We couldn't say enough about her. How old is your child now? He's thirty one? Oh my god? Okay, so he was diagnosed at two years old. Yes, okay, so this is way after thank god. So what's going on now? Well, at about age twenty, you know, after we did braces and all that lovely five thousand dollars in braces and then his teeth start at around twenty

breaking and cracking and going out. Yes, and so I started looking for help for him. Well, everybody said, oh, they can't help, they can't help. I contacted, oh gosh, the Leukinia Society. I talked to doctors, I talked to everybody. I mean, I went through everything. So I put an ad on what does he need right? What does he need right now? Let's talk about that. He needs teeth, he needs a complete set of teeth. Doesn't Medicaid pay for this stuff?

No, it does not. We've tried that too. You know, what's amazing to me is how Medicaid doesn't pay for dental. It's just amazing to me because dental, I mean, all health insurance is deficient when it comes to dentist dental issues. There, it's like it's not just to be pretty. Dental issues are the number I mean, they can be the number one cause of inflammation and disease. So oh, anyway, so is he on Medicaid or is he on Medicare disability? What? How is he otherwise?

Is he on any kind of assistance? He's just he lives with me. He's not on any assistance. His wife of Oh gosh, I think it's six years now, works at Amazon. She has epilepsy, and she supplies the health insurance from the dental insurance. Well dental insurance will only pay two thousand dollars. Anyhow, how much is it going to cost to extract? Does he need implants? And all of that? He needs implants? Basically, when I went onto neighborhood dot com, I gotten email back eight in

contact my dog, my son, he's a dentist. Blah blah blah. Let's you know maybe, Okay, hold on, let's come right back to you. I'm sorry, Darren, I got to take this break. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass insurance paying too much your coverage at dozens of insurance companies find

out now three all three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine to zero, sixteen twenty two. So, Darren, what basically is the purpose of the call right now, you need a complete set of dentures. Are you looking for someone who can do this? What is the cost? Basically, he's all set up for implants. He's got the studs in his mouth. He's had them

in his mouth. I think I'm gonna say two and a half years. Yeah, But are you sure he's not having any bone loss as a result of not having teeth, because without the restorations he runs the danger of getting of having them move and stuff. But in any case, he's already had the post put in. How many does he have posts? I'm believe it's six for eight okay, and that's where they would anchor the dentures, So they've already healed and he has enough bone that's holding those posts right now,

right, yes, sir? Okay, So now we're going on four years. I get it. Now, what now he needs what's called the restorations which go on top of those posts right at the dentures. And what is the call about today? Because we want to try to help. Are you looking for someone who can do that at a reasonable cost or payments or what? And we'll see the whole thing. When it started, they're supposed to be free. We don't have money. Well, when you say they're supposed

to be free, this is what I'm trying to get at. How did he get those posts done? And what can we do to get the rest done? Hold on and we'll figure it out. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find

out now three all three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Yeah, ripped up news. Needed that so you don't have come running. Just as fast as we can. Shooter's gonna help come MANX is the

Troubleshooter show? No Tom Martino, Hi Tom Martino here? Three oh three seven one three talk three oh three seven one three eight two five five. Wow. It is called the vomit scam. And the more I'm reading about it, the more people are ripped off by it. Unbelievable. And if we have that woman's number, I want to get that number because I need

to talk to her more about it. The vomit scam, ride share drivers claiming their cars have been messed up by you when you haven't done anything, and no one questions it, and they charge an extra eighty bucks to your credit card. I just sent a one email thank you, and it goes straight to the driver. And I cannot believe how many people are saying this

never happened to them. So it's recommended now that you take pictures of your passenger seat where you are and floors and all over, and the meta tag will show when it was taken compared to when you're on the ride, if you ever need it for evidence. Now, Darren says her son, when he was younger, had leukemia chemo which resulted in a terrible dental problem. He's third one now and he needs he needs a complete set of dentures, and he does have the implants the anchors put in. And how were they

done, Darren? How were they put in? Were they covered by who? Who did those free of charge? Those were done I believe by doctor Johnson. Now, how did they do that free of charge? They did everything free of charge? Now why was it free of charge? They? Why were the anchors free of charge? Because doctor Johnson said he hid things like that. I believe it was doctor Johnson. I'm sorry, but he didn't do it that often anymore because she was taken advantage of. Okay,

So this dentist basically donated his time and material, that's correct. And then he was sent to the original dentist, doctor Angus. What do you mean the original dentist? What's an original dentist? There were two dentists involved, doctor Angus, doctor Brandon. But how did doctor who? Who made doctor Angus the original dentist? I don't understand where he came into it. Okay, he came into fact that his mother sent me the email. Okay, he was the son that she told me to call. Okay, I get

it. So you called doctor Angus and doctor Angus sent you to the other doctor. Well, doctor Angus first, you know, talked to us, said you know, he took pictures. He said he was going to make an example of us. You know that he was, so he in the in the beginning, he said he was going to help. That's correct. Okay, but but that's neither here nor there. I mean, he doesn't owe you anything. So where does it stand today? Doctor Angus will not

call us back? Well, he probably doesn't want to do it anymore. That's not right. Yeah, but you can't demand Okay, all right, you're right about that. By the way, it isn't hold on, hold on, Darren, Darren, Okay, I agree with you, But what are you going to do about it? I mean, the guy promised to get that he was going to do dentures. The other guy did the the anchors, and now and now you want to go back to the original dentist to do the teeth and he's ghosting you. Well, we have no idea

what's going on in his life. I mean, there was no contract with him. Did you go to the did you complain to the dental board about him? I'm actually i've already I just file all the complaint to get at the SIM And the complaint is what that he promised something he didn't come through with. Yes, Okay, Now I'm not sure what the dental board would do about that, because again, you know, I agree with you.

The guys shouldn't have raised your hopes. But when you had these anchors done four years ago, when did you contact who you're calling the original dentist? When did you call him back? About four about four years ago? Yeah, he my son has been up and down, ass part. I can't count. How many times did doctor Angus, this original dentist, see him since four years? Has he ever seen him after the anchors? Yes?

How many times? Actually show he's oh multiple times? Okay, so when hold on, so when when did the original let's call him doctor Angus? When doctor Angus saw When was the last time he saw your son? About three weeks ago? And he was supposed to give Jeff a call? So so wait a minute. So he has been working with you continually until three weeks ago, I think, I believe three weeks ago. And do you have any idea why he stopped communicating. We have no idea. He won't

text me back. He won't. So he's been doing all this stuff for basically no cost for a long period of time. Then in the last three weeks, right, I won't call you back, and you filed a complain against him. But do you know if he actually made dangers or not? Yet? Has he fitted him within it. Ye, we have a picture of he showed he put the teeth in Jeffery's mouth, took picture and he said they had to be adjusted, took them back out, and basically nothing

since then. So we have a picture of Jeffrey with the teeth in his mouth, but he did not get to keep them because doctor Angus said there was something broken. They were old. Okay, So so for all we know, something happened to doctor we I mean, doctor Angus is not a bad guy. He doesn't sound like a bad guy. It sounds like you haven't heard from him in three weeks, that's what it sounds like. This is it's been going on four years ago. He was supposed to have had

his teeth by Christmas the two thousands. Well that's like twenty four years ago. What are you talking about, man, I'm sorry, excuse no. I get what you're saying. I get what you're saying. So Darren, let's try calling doctor Angus and getting his story or something. But god, I mean, it's hard when you're depending on people to do things free, you know what I mean. I'm just a person that you promise something, you do it, Okay, And I know the world does not like that

anymore. But he sat out there with this at Starbucks. He told us everything, what would happen the whole Did he say why he was doing it? Basically to be nice and probably and he was going to take our pictures. He was going to do a videotape of it. But everything. Did you ever call back doctor Angus's mom who first suggested him. I sent her a text nowsage immediately saying thank you. But have you been in touch with her since? No? I can't get in touch with her. I don't

even know her name. Where does doctor Angus practice? He practices in Esa Park, but he's according to the Colorado Department, he's based out of Superior. Okay. His name doctor Brandon Angus, Doctor Brandon Angus, Brandon Mark Angus. I even talk about this guy in a negative fashion. He's been Mark Mark, Mark Mark three weeks. Mark. I am not talking about him. I know you're not. She's talking. I'm trying to get a hold of him, and and you're right. I think it's jumping the gun

here. This man has been styling the complaint. Probably was the last nail in doombstone there or in the casket he doesn't even know yet. I just filed it this morning. Okay, I think, Okay, I don't know the situation. I mean, like I said, we should make a friendly call to doctor Brandon Angus, and you know that's going nowhere. He can't talk about a patient, yeah, but we can talk to him about he was working with a charity case and they're wondering what happened and blah blah blah.

I don't know. We we got to be able to do something. So, you know, I don't know what to tell you. But dying because he can't eat, He has no teeth, he has anchors in his mouth. Wow, what has he been doing for? What does what has he been doing for the last four years? Well, he has had the anchors for about three years. Oh and he has literally been I get him soft stuff to eat, anything I can, anything sugary. Yes, I know that's bad, but try keep some weight on him. No, okay,

listen, listen. I hear a mom advocating for her son. I understand what you're doing, and I understand you're you're frustrated because you want to know what's going on. I also understand that anything going to happen with doctor angus. I mean, the guy volunteered to do this for nothing. Do you know what I'm saying. You do appreciate that, don't you That he was doing this for I appreciate that tremendously. I just wish he would follow

through with the promises that he's going to get the teeth. And my son drives clear to ESA's Park, which is like an hour and a half away from here, and gets up there and they're, oh, they're broken. Okay, how many times do they break? Well? How many times did hold on? How many times did he drive up there when he was told they were broken? Oh? My god, I it has to be at

least ten, ten to twelve times. So he's driven up there ten to twelve times, and every single time he was told they were broken, Yes, every single time? Almost, yeah, every single time. That's what my son tells me. He comes back down, he's so upset, he's like, I don't understand. And finally I just had it. You know, I understood when the Marshall fire happened because he the dentist, did live in Superior. You know, both dentists. It's actually orthodontics, and this

guy's got excellent reviews. I mean, look, I h I think we should try calling him. We should have Deputy Doc try calling him. You need to probably sign some kind of or not you but your son needs to sign some kind of hip a release for us to talk to him. Does Susan still have one of those? More than willing to do it. Your son has to sign it is your son around, he's actually downstairs sleeping right now, All right, listen, I will try to We'll try to get

a hold of this doctor and see what's going on again. You know, we'll do what we can. Kachina, Let's give this to Deputy Doc and maybe Doc can do a three way call, maybe with the son. Three three seven one three eight two five five. Dan McKenzie is a state planning attorney, and I really urge you to call him if you need a will or a trust, if you want to avoid probate. Dan McKenzie because he's a great guy, sole practitioner, can work with you personally on your estate

plan eight three three co plans eight three three co plans. He's someone who used as this expert on this show for wills and trusts and passing on assets. That's eight three three co plan Coplans dot co. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies

find out now three all three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi, Tom Martino, your trouble shooter three O three seven one three talk three O three seven one three eight two five five. So let's continue on the phones and uh try to solve these problems. We're gonna we're

gonna pass this on. This problem with the dentures mark. You were saying off the air that you think you feel sorry for this dentist. I I do, Actually, I mean, I'm not even sure what to say. I feel bad for her too, and her thirty one year old son. Uh, but other than that, it's like, okay, let's say he delivers to teeth, then what so next week. If one breaks, he's fixing it for free another week. I mean, my god, he basically owns this for the rest of his life. That's right. He does use

on And here's what I want to know. If he went up there ten times and something was broken broken each time? Was it broken or was it that it was it was not adjusted properly, And maybe this guy doesn't under it could be both the patient, It could be the dentist, is what I'm saying is or the mounts weren't done properly, could be could be and or it could be that well, I don't know. I don't know.

How much does this stuff cost. I don't know. Give me a remark how much a full market those implants If all the teeth had to be pulled, any bone grafting and implants, that alone, those four implants could have been twenty thousand dollars depending on the amount of work. Or they could have been as low as if his jaw on his mouth was in good condition, as low as maybe nine to nine to the eleven. Possibly just got in over his head on it. Now, that's just those are just the implants

which were done by another doctor. Now the restorations are the dentures themselves could cost as much as twenty five to fifty thousand, So the whole job could be the whole job could be fifty to sixty thousand dollars. Yeah. Now, and he hasn't talked to her for three weeks and she files a complaint. Well, and I think it's cumulative because she was looking over the past

few years and how many times. I hope, I hope every doctor and Dennis out there is listening when they think of doing something very nice like this. Susan, you have an issue with good feet? What's going on? Susan, Hi, tom Oh, I'm so happy to talk to you. So Friday, I had an appointment for a fitting that they do. I don't have foot pain, but I do have a bunion and I just was interested to learn if there's a way to like optimize my foothealth to prevent future

issues with that. And I just got sold. Basically, I spent seventeen I spent one seven hundred and seven dollars on a pair of shoes, some socks, and their three step insert system along with cushions that go over the inserts. Well, I got home and I realized I don't have shoes that can accommodate these inserts except for the pair that I bought from them. Now, why is that? By the way, why don't those inserts And I've never dealt with them, We don't get a lot of complaints about them.

But why is it that the inserts only fit one pair of shoes? Is that the way they're made their high profile? You know, it's like having it's under your instep, and so it makes it more shallow for most shoes. Oh, I get what you're saying. So if you have, like a pair of dress shoes that have a low profile, you would step up.

They would put your foot too much outside of it. Right, And there's the main insert is this one that's supposed to strengthen and that's the most like high profile one, if the one you're supposed to wear all the time. I asked something, Susan. You went in not having any discomfort? Is that right? Right? Why did you go in because I have this tailor's bunion on the outside of my foot? Oh? I said, that's

right. You said that. So let me ask you something with the shoes they did provide, I'm curious, did they does it feel good with that insert in it. I mean, it feels weird, but no, it doesn't feel bad. It's a Brooks running shoe. It's not a special shoes'. Oh okay, oh okay, So you brought a Brooks. You brought a brook I love Brooks, I have Brooks. So you bought a Brooks shoe and their insert? How much was the insert alone? Do you know?

Yeah? The inserts themselves were one two forty nine dollars and eighty six cents or how many inserts? Three? And I often wonder this, And again, I'm not trying to throw stones at these people. I'm just curious. I've often wondered how much different those inserts are than things you get at Walgreens or or other you know, over the counter stuff. Yeah, I don't know. Well, have you ever tried any of those? Yeah?

I have. So, I mean I quickly decided that this wasn't the right solution for me, especially since I've been I just bought a pair of zero drop like zero shoes that are kind of the opposite of this philosophy. Yes, and oh, I mean literally within hours, Tom and I just they have a very you know, they have their customer service all routing to one person, and most of the people I've spoken to have been nice, but no one has power to negotiate any kind of reason. Are there any money

back? Are there money back guarantees with good feet? Well, that's part of you know. I think why I was enlisting your help was they made me sign, and again I shouldn't have done this, So I don't want the full red on what did they make? What did they make you sign? It's it said that basically they don't do refunds because the salesperson told me that people had been abusing their refund policy and using these inserts like a rental

and then returning them, which clearly that's not what I'm doing. I just changed my mind and they could resell. I only want refunded what they can resell. I will keep the shoes they sent. They sold me ridiculously expensive socks as part of it. An expensive were the stocks everything that's unopened? How much were okay? You did not open the socks and you want a refund? I mean I would think there'd be nothing wrong with that. How much are the socks? No, I opened the socks. I'll keep the

socks. I'll keep the shoes, I'll keep the cushion I opened, but I want a refund for the system and the cushions. I didn't open. Things they can resell. They're not much for the socks. Out of curiosity, though there were eighty dollars for five pairs of socks. Why okay, what is that for? Why were they so expensive? Well, so they sell you that this is like a package. So I didn't when I put my credit card down, I hadn't. It wasn't itemized in my mind.

She was just like, oh, it's part of this package. You get five pairs of socks, and it's part of this package you get. So it was just, you know, it's not until you know it's looking at their seat that I see it's all like itemized out and I thought, you just buy this package. And I didn't know to say, like, no, I don't need those socks. I don't you know, I don't. So anyway, it was just why don't you just have it surgically removed?

Out of curiosity because it doesn't hurt me most of the time. It only hurts when there's pressure coming in from the side, and surgery it's invasive, there's complications it's expensive, I have downtime, and I'm just trying to put it off until it truly is an issue. And so this was part of me exploring options to just try and optimize the health of my foot. And I just feel like there's other ways that I can do that that make more

sense than this system. Well, you know, it's really funny the reviews on Good Feet are so varied from very good to very bad, and I think, in my opinion, it's a dinosaur company. Man. I don't Ed McCaffrey was promoting them, and I'm like, well, Ed, what he would have promote a sister company? No hold on, now, I want to speak to that, because you're right, Ed wouldn't. He absolutely positively wouldn't. But I will say this, and this is nothing against Ed

or any other spokespeople, because I'm a spokesperson. What I do is a little different than most spokespeople. I'm not putting anyone down, but I truly have an intimate knowledge well I don't know if intimate is the right word, but an in depth knowledge of most things that I endorse. I mean, I get into the frickin' weeds about it and get to know it. However, I will say this, there are times when we as endorsement people can

be sold a bill of goods as well. In other words, we believe it, we look into it, we think, oh, yeah, this is really good, and then here's what you need to do. Then what you need to do is you might have to change your mind. I did that originally with stem cell therapy. I was endorsing a company that did not do genuine stem cell therapy because I didn't know anything about it. And when I looked into it, they were promoting these fluids that are shipped into the

clinic. And little did I know that no living stem cells survived shipping unless you overly condense them, which is against FDA approvals for drugs and all that. But anyway, to make a long story short, I did commercials. Who was that Mark stem Cell Institutes of America or something. They're now at a business name what's that? Some kind of crappy name like that. Yeah. But then a doctor, doctor Chris Sinteno, called and said, or one of his people or some one of his patients called, this is not

real stem cell. Then I called him, and then I realized, and what did we do? As soon as we did that mark. This was years ago. I dropped them, dropped them like that meeting was something else. There was a meeting and by the way, I should mention, all

of those people are gone now, all of them. But there was a meeting where they actually tried to convince me that I should do it anyway because this company was spending a lot of money and the like, I said, all these people are gone now, but man was at a contentious meeting because I said no, no, no. So the reason I'm shedding light on this is this, I don't think Eddie McCaffrey would ever knowingly represent anything that did not do a good job. And by the way, I don't know

if they do a good job or not. I truly don't know. I imagine some people love them and some people don't. So here's the thing. I don't think their customer service approach. But no, but the reason you don't like their customer service, to be honest, and again I'm not what the real reason Susan you don't like their customer service is because you can't get a refund and you agreed not to get a reef. I mean, you

agreed they're not refundable. I don't know what we do with this. Hold on, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven

to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to listen your home with Remax Alliance three oh three nine two zero sixteen twenty two. Time, Sam Martino, you're a trumbleshooter, you know, Susan, You're not the only one who we deal with from time to time who agree to no refund policies and then are sorry they did it. And then they use their own logic saying, well, I didn't open anything yet, why shouldn't I be able to get a refund?

Obviously we know whether you have it done at Walmart by stepping on their machine and having somebody, or you do it through Amazon. They send you a box, you step in this clay, you send it back. These are so much cheaper. Even going to a doctor a pediatrist is often cheaper than good feet. But the point is is that you did agree it was a no refund policy, and they are custom to you, so that's why they can't take them back again. I mean, have you let me ask

you something. What is the reason you want to refund? Are you saying they do not work? What are you saying about the product itself? I'm not gonna I can't get value out of it because I don't have the footwear options to wear them. A. But B it's meant for people with I think severe foot problems and pain, which I don't have. And tom My point is you talk about reputable companies not holding unhappy customers hostage. That's right, and I agree with that premise. Even in this case, I do

agree, So I'm not trying to abuse a return policy. They will make a sale off of me. I'm keeping this other stuff at the end of the day. And look, tom I know you don't care about this typically, but my job was eliminated in November, so I need to be thoughtful about what I'm spending money on. And this is not the right solution for me. I'm not going to get value out of it, and it's not customized. When did you buy it? It's a different options. When did

you buy them? When did you purchase? Day afternoon? And Mark immediately. I tried to get in touch with them, but they don't empower anyone at the franchises to discuss any kind of refund with customers. It's all routed to this one director of customer service, Rachel Ostein, and I've been trying to contact her and she hasn't called me back. And I know she probably has a lot to do because she handles five franchises I think in Colorado.

So wait a minute. You do have a name and number for her, though, right, yes, and so at the very least, can you help me? Yes, we can call listen Susan. I agree in principle that you should they shouldn't hold customers hostage. But usually when I say that, usually it has to do with deposits and things like that, not necessarily, or with services where there's no real hard cost that was put out at the time, if maybe even if there was a cancelation fee of some kind.

I know, you're keeping the shoes, but you got shoes, you're keeping socks. You got the socks, but let's say, what are the hard costs in those orthotics? I don't know. I mean again, I think I think they'd be better off from time to time even with a no refund policy, to say, you know what, let's just give her money back and how much. Maybe that's what shoes. Maybe that's what that customer service person does. So holli and let's get again. I would give this

to deputy doc. That's what I would do now, I really would. What do you think just to say, look, talk to that customer service person and see if we can kind of reason with them. I hate to do this, but I ran behind it, and I do. I owe you a break. I'm sorry, people, I'm sorry. I'll do better. Next hour. Hold on go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for

an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three O three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three three nine to zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one three talk three O three seven one three

eight two five five. Okay, welcome to the show. And man, it's been very, very busy, and we want to now talk to Bill about Good Feet. He has a good comment. I think, go ahead, or maybe a solution for Susan. Go ahead? What's going on? Susan signed the no refund guarantee no refund a policy and now she wants a refund. She says she's getting no value from it. What do you think,

sir? Hi tom My wife went through a similar thing and uh with a Good Feet store and it was close to that amount of money or whatever, and she had bought a couple pair of shoes. Long story short, they gave us credit for probably one thousand dollars, which over the last couple of years we've used for They do have good shoes there and Meryl hiking shoes and Brooks kind of shoes and stuff like that. So if that's a if she doesn't want a full refund, she might still get some value, Biben.

That's a great suggestion I'll have I'll have Deputy Doc mentioned that to them. Thank you very much. We got more coming up in the next hour. On The Troubleshooter Show three oh three seven to one three talk, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Please time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance

companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two news. That's so you don't have. Just as fast as we can, Shooter's gonna help him. Come, Man Dix is the Troubleshooter Show. No Tom Martine, Okay, I'm Tom Martino, your troubleshooter three oh three

seven one three Talks seven one three eight two five five. Welcome to the show. Yeah, we are here to help you solve your problems, answer your questions, and take your complaints. This hour brought to you by Frank duranderealestate man dot com for the best in real estate, whether buying or selling, and getting free market analysis of what your house will sell for. Three oh three nine two zero sixteen twenty two. All right, now let's go

to the phones. We got a question here. Charles has a follow up on a car he was working with Deputy Doc. I gotta find his original call Charles, what's going on? And is Doc around, by the way? What's going on this? This is the one where the guys caretaker, Oh oh yeah. Instead of getting thirteen thousand, five hundred for the car, they, according to him, twisted his arm into taking thirteen fifty so he signed over the title. But the damn car, it's evident, was

worth well over ten grand. In fact, I thought. I talked to him and told him I have an attorney that wants to take the case, but I first wanted to give them a chance at the home healthcare. I told him to call up and tell them that he would like them to step up. Now they did fire the first Light Home Healthcare did fire. Nay Nay's dad Richard also was in on this, and Richard and Nay are the ones who I believe took advantage of Charles. They claimed Charles sold it willingly.

Charles claims he blacked out and wasn't sure what happened after they counted out the thirteen hundred bucks, not blacked out, but he doesn't remember. I should use that expression anyway, Charles, did you call First Light and tell them that you plan on suing them? Yes? I didn't tell him I plan on sewing them, but I called him and they wouldn't talk to me. I had already been asked not to call them anymore. Then, what's the update you have? Nobody would talk to me? Okay, got it?

Oh, Dana was supposed to call me back. The receptionist took the message in my phone number and all of that which she already had, and no one ever called me back. I called him again and yeah, I get it. And uh, Mark, I really do have an attorney that said this is pretty obvious, and it does. I mean at first blush Obviously, he hasn't talked to Charles yet, and I wanted. I wanted to give these people at First Light every chance to make good on this.

They sent a healthcare worker there. But this is a bad situation. How did that park go down? I missed that part when I was out of town. So they send her over there and she has a conversation and somehow the car comes up. Yeah, here's how it came up. Where's he came up? I'm looking for the timeline though, when did she get fired compared to when did she buy the car? No, they're not claiming she was fired before she bought the car. Here's what happened. She went over

there on a Saturday to do her regular work at Charles's house. She mentioned something about parking and said she was using her dad's car because her car was totaled her dad's truck. Charles said, I have a car for sale, and Charles supposedly showed her his Facebook marketplace ad which spelled out the car for twelve thousand, five hundred or something. Now, she said, I'm interested, and later on called him back and said I want to come over tomorrow,

which is Sunday with her day. So she came over with her dad, and her dad counted out twelve hundred dollars and after that it goes blurry. Charles says he doesn't remember exactly what happened, but they left and the car was signed over to them. Now, interestingly, the bill of sale said four hundred dollars, but the title was signed over as well. And when they were leaving, he texted her in the car saying, you still owe me money, and that's where it ended. Then he called us,

so what do you think, Mark? The hazy part is, he claims, even the hazy part, I'm basing all of this on what this guy is saying. In the part that keeps coming back is he's saying he had the car listed for thirteen thousand, five hundred. No, it's twelve five or twelve thousand, five hundred. Then they only paid him twelve hundred and fifty, No, twelve oh five, actually twelve hundred five dollars. It's easy to establish what the actual value of that car is. And I believe

we already did it and it was over ten thousand. No, that's true. When the points they are saying, Mark and I brought this up to Richard, the dad of the healthcare worker who was with her. He said it didn't matter what it was worth. He said he was giving her a special deal. Well, okay, that's fine, but it makes zero sense. I mean, you have a home healthcare worker that is kind of in charge of this guy. This guy's what's seventy eight years old? Seventy nine?

Is he blind or something as well? He can't say he's in a wheelchair. Yeah, So I mean you've got the homecare worker leaving with the car that's eight or nine thousand dollars less arguably than the value of the car. In my opinion, they're crooks. They're crooks. I don't know how else to put it. And I think the company that sent them out should be liable for this. And that's the part I don't understand. I bet you anything. The attorney not only goes after you know, whoever the car

was signed over to, but the employment office too. You can't send you can't send a nurse over to someone's house to take care of them when they're elderly, and then they leave with the Rembrandt for eight dollars. I mean, it's nuts, And I agree with you everything. I agree so well we have. I can't even logically in my head unless this guy is just nuts and I don't know him. Maybe is nuts. I mean, why did he sign the title? He says, he blacks out. Well,

that's weird. He remembers our phone number to call for updates. How come he doesn't remember anything about what went down signing the title, signing the bill of sale, giving them the keys. How come none of that's there, Charles? How do you want to answer that? Charles? Yes? Which question do you want me to answer? There? Mark, Charles? How come you signed the title over to them when they only gave you twelve hundred and five dollars? All I remember is we were sitting at the table and

she she wrote out a bill of sale. I don't know what she put on it, okay, And the title was weighing there, yep. And I know when I looked, I know my signature was on it. Okay. So you signed the title and you accepted the twelve hundred and five dollars, right? Yes? Well, I think you guys had the numbers on it. I had it. Someone else put it on Facebook for me, but it was listed for thirteen five is the number? That's That's what I

thought. But none of that matters. Here's what I'm asking you, Charles, And I'm not doing this to beat you up, because if you end up up in front of the judge, here's some questions people are going to want to know. And the very first one is, why did you accept the twelve hundred and fifty bucks or whatever it was and still hand them the keys, signed the title, and sign the bill of sale? Why did you do all that if all of those things represent twelve hundred dollars not twelve

thousand dollars or whatever we're talking about. Okay, he counted out twelve hundred, twelve one hundred dollar bills, I understand. And then what happened? I laid them down on the table, okay, And I thought he would be forthcoming with more money, a lot of more cash, okay, and he wasn't. So what made you give him the keys? He wasn't.

And well, what I was doing, you know, the money was laying there, and I was you know, I was hosting two people, getting him water and stuff like that, and you know, we were talking, and I just don't know what happened. I have no See Mark, this is where his story gets a little weird. I would be a little weird to know. I would give anything to know why I didn't hold him responsible for the twelve thousand dollars. But I know that's what I'm saying. Do

we even know this time? I mean, once again, I was gone for a little bit. Do we know if the title represents thousands or hundreds of dollars? I mean, do we even know that? And what is the bill of sale? Mark? Mark? Mark, I don't know what you mean by that? What do you mean the title on the act? Well, when you sell a vehicle, I happened to just sell one the other day, you you actually put in what you sold it for when you signed the title? Over? What does that say? They put in for

four hundred dollars? How much? They filled in four hundred? So they even put less than what it was. How about the bill of sale? Four hundred? Okay, well, I this is crazy. Did you sign the bill of sale? Charles? Yes, he did, and he's signed the title. Yes he did, and they both say four hundred dollars. Yes, and then he handed them the keys. Yes. Well, oh it's insane. That's where it comes back to this though. That's where my brain says, wait a second, it doesn't matter about any of this,

and I'll tell you why. Because he's got a caregiver pushing him around. In no way do I think a caregiver should be purchasing anything from anybody they're giving careg You absolutely right for less than the value of it. I hear it. But but Charles sounds like a nut. No offense, Charles. But I see why the police looked at everything and possibly said there's nothing going on here. But I still think they swindled the crap out of you. Man. I think he has a civil case, and I think he was

intimidated. I think, listen, I don't know, you know, seventy nine years old. Okay, that's a few years from me right now. But who knows how I'm gonna feel. I mean, really, I don't. No, I'm not in his shoes. But I went through every single thing mark you just said, every single thing, and feeling is exactly what I went through when I first took this call. Yeah, it still doesn't no matter what, no matter how many mistakes were made on Charles's side,

it doesn't even come close to passing the smell test exactly. I can't think of any justification for a caregiver to leave spending a little over one thousand dollars for a car that's worth over ten thousand. That's exactly a good day. So for those listening, you got a complete preview of this, not a preview. You got a PostScript of this call as it went down, and

Mark echoed my feelings exactly. And one more thing, Tom, and this is for you to answer, because I didn't hear it, but you alluded to the fact you were in communication with the father of the caregiver, was that he was on the air. Marfi what happened. He came on the air and he said, you know, yeah, you can make fun of me and call me Dick if you want, because his name's Richard. And

he said, but nothing was wrong. We went there and we had a wonderful conversation and he agreed to sell a car and give her a special deal. And listen to this then he said. Then he said he didn't even see the ad, neither did his daughter until after they left. They never knew it was for sale for that price for twelve five. Then he said, after the car was sold, after he signed everything, then Charles invited

them to stay and look at his whatever. He showed them some kind of collection or something and was very nice to them, and there was no issue. Then he said that Charles texted them when they were on their way home, saying, you know you still owe me eleven thousand or whatever. Well, okay, you know what. In fact, that was dumb of him to say, because if that was happening on their way home, it's evident

at some point shortly after Charles realized he just got oki dooked. That's right, and that's what was on the air, right, Charles, Yes, so, Charles. But Charles, you remember that. And once again, I'm not trying to beat you up. You remember what we just asked you, but you don't remember what happened when these guys were over there. Now, I did look up something about dementia and about older age having to do with pressure, and when people feel pressure sometimes they tend to act and think

about it later and sometimes get hazy about details. Now, Mark, I don't, like I said, I'm not trying to be a doctor here or a psychologist, but you know, I don't know. I don't know. I'm just as confused as everyone listening. But I think everyone agrees, Mark, no matter what, everyone agrees that she was in a position of trust and he was in a position of risk, and she left with something at a price that wasn't even close to the value of the item. That's right,

and that's what we call in some circles unconscionable. I think if the lawsuit is literally filed on the company as well as the individual, that's why I bet they settle extremely quickly. Well, Mark, do you know who agreed to take it? I don't want to. He didn't want to be

mentioned or anything. But is it? Is it my favorite person with ANGI wait a minute, I don't even know what he's it's no, oh no, no, no, no, no, no, no no, it is your favorite person that's already represented us once and made them go away. Oh he's good, Yes he is. He's really I wouldn't even want a letter from him, to be quite honest. No, he is so confident and good at what he does, and I must say has been with me for years and years. You do you think he could get Did he even

talk about attorney's fees? What's that? Mark? Oh? No, I don't know. I don't think. I don't know. That's that part's confusing. I don't think we can get attorney's fees, But I don't know. I don't think there's a statute to that effect. We got more coming right up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're contenth time for an insurance checkup free,

no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Tom Martino here three three seven to one three talks seven to one three eight two five five. By the way,

uh eight eight eight heating dot com listen to this mark. They're doing a free plumbing inspection. So what's the gimmick. Nothing is free, absolutely positively free going into spring and summer. They want you to have it free. And when I say free, I mean absolutely positively every single part, every single part of the plumbing inspection. This includes all the plumbing systems, fixtures, water pressure, water lines, drains, cameras, plumbing equipment and everything.

Everything water, heaters and everything everything and that is all pumps free, absolutely free. What do you have to say about that? Eight eight eight heating dot com it's free, pics free, but it's all, it's everything. It's not just a walkthrough like with a well you know what I mean. It's a real deal. Three all three seven seven zero two seven seven six unheard of three ollh three seven seven zero two seven seven six. When people ask why do people do this? Mark, the obvious question is this,

they want to get in the house. All right, there's nothing wrong with that. Well all the value for it, By the way, I'll spell it out a little better than that. They get in there. They do this, They get her, introduce their company, you like. Then they put these little stickers. So with something death break, you know who to call. Yeah, hey, James, you have a question on insurance

apps. These new apps are on cell phones tracking driving habits. The problem with them is, and I don't know if this is what you're talling about. They don't know when you're driving, or when you're a passenger, or even if you're in a damn bus. So you have to go in every now and then. And what they say, clean up the log well, and if you're not a perfect driver, your rates can double, literally double. James, go ahead. So what do you have to say about this?

Hey, guys, So USAA offers that app. You kind of covered the main concern, which is it doesn't know when you're driving. But I kids and they play on my phone while I'm driving around. If you don't use the app, your rates are kind of high. They give you a guaranteed ten percent discount if you do use it. Yeah, but then no guarantees of how high it's going to go. Well, well, so they guarantee it won't raise your rates and they'll give you a ten percent discount.

And my speculation is the reason for that is they'll deny coverage if they my child's using my phone and I'm in an accident, They'll say you were using your phone in an accident. Why there is no proof that it was me or my kid using the phone. Does that make sense? Oh, it makes a lot of sense. Absolutely positively makes a lot of sense. Is how do you avoid that? Because I want the discount, but I also don't want to have my coverage denied in case of an accent. Otherwise,

there's no point in having coverage. Oh my gosh, so you know what. You're absolutely right, Mark, did you realize that part of it? If your kids using the phone, they think you were using it. I'm gonna tell you, guys, I'm going to tell you both something. I think anybody that uses these apps are absolutely insane. And I told this story once. I'm gonna tell you one more time. My son, who lives in Nebraska, in a very small town where there's next to zero traffic out

there, had the app and he had progressive. His insurance for either six months or a year was about one thousand dollars a term, not a month a term. When the renewal came after getting that little plug in device in his car, it doubled. The reason it doubled is because they said he would do fast breaking and fast acceleration, not speeding, not driving at two or three am, which, by the way, they look at two. The bottom line is when the renewal comes up, they can raise prices,

and they doubled his zero accidents, zero tickets policy double. We switched them over to Geico, or he switched to Geico. Yeah, there's no logic behind that, because if you think about it, what are you supposed to rear in someone. You're gonna, you're gonna, you're gonna fault me for breaking quickly if someone stops in front of me, or a dog comes out or something. But you're not. I don't get a credit for not running into someone. And to your point, and honestly, to your point,

here's what kills me. I've never had one of those apps because I'd be the worst on it, Honest to god, I haven't had any tickets of any sort for ten fifteen years. But I own a extremely fast car and I go from zero to sixty or zero to the speed limit entering the highway it as fast as I can without going over the speed limit. They would condemn me in one day. Yeah, I think they probably would. Did you say that? I just wanted to pick your brain about that? In

over ten years? Tom, no ticket, wow, in over ten years. But I do go from zero to the speed limit very quick. I've had cops pull up next to me getting on I twenty five, giving me the stink guy and the finger in not the bad finger, but waving the finger like a teacher would at me, like, hey, you got to slow it down, Although I know I did not go over the speed limit. I just got up to the speed limit faster than anybody. Wow, that's something. And don't you sit there and act all innocent. Who you?

I know you drive fast. I'm not saying you break the rules, but you accelerate quick from a rest of course, I do absolutely. How about how about when you leave work right there at the studio and you've got to go up to Bellevue. You got to get into that right lane to get on I twenty five, and I can get in front of anybody. That's one of the reasons I do. I know, I know, I always play a game when I'm at a red light or traffic light if I'm up front. Who yeah, we all do anyway, and you're car anyway.

We got more coming up on the Troubleshooter Show. Go with a sure Thing Denver's Best Roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find

out now three all three seven seven to one. Help You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. You know what, I go to doctor Grossman Grossman Wellness, and I pay so much a month. I get all my my drugs, my supplements, visits, bloodwork, everything, all inclusive, Honest to god. It's the best thing I've ever done in my life. Been doing it for so many

years, and I think it attributes to good health. You can just check them out for two hundred and forty nine bucks. That gets you your blood work consultation exam right up front and no other obligation to forty nine If nothing else, you'll know where you stand with health. But you may want to enter this program. It's called Concierge Medicine and uh, Grossman Wellness was one of the first three oh three two three three forty two forty seven two three

three forty two forty seven Grossmanwellness dot Com. Now I want to talk to LARRYO as a comment on that caregiver buying. We have two comments that are both important on this these previous calls, and we have lines open to it three oh three, seven one three talk seven one three eight two five five or three oh three Martino, Larry, this caregiver sold the car. You heard the story. What I've been listening to the whole thing for weeks, so I'm familiar. Yeah, the caregiver bought the car. Go ahead.

What do you have to say about it? Well, if nothing else, they committed a crime by putting a fake price on the bill of sale, because state issued an enforced regulation at the first of the year, I believe is what I heard makes it quite a bit of a crime to put a fake price on a bill of sale in order to reduce the taxes paid. Hey, that's a good point. Will he get in trouble for that?

Well, since they filled out the bill of sale and he said they put the price on the title and it's the person that goes to get the registration that would be a fault for that. Yeah, I get it. Okay, that is a good point. And it was almost a standard thing that the buyer would say, oh, give me a bill of sale for three hundred dollars or something like that. And you know back then, you know, in the eighties and nineties, that was pretty much the standard practice.

No, I know, because people wanted to pay way less. That's right. Well, yeah, the sales taxes upon that and the registration costs right, right right, and you're right it is wrong to do that. Now, let's go to Rjho want to comment on the water and the walls or coming up to the floor. This woman was going to hire somebody to seal her foundation in that one section for twenty grand. Wasn't even sure if that's where the water was coming from. She said it happens every five to six

years her her carpets get soaked. Go ahead, RJ. Yeah, I just wanted to say, I hope she takes your advice, because I'm pretty sure that company's gonna rip her off. They're either going to take that seven grand and never come back, or eventually do it some work on there and

eventually get that twenty one grand from her. What's going on is is a lot of these houses that were built in the sixties, they were built on these dried up river beds and creek beds, so a lot of them were put in with sub pumps just in case, well, we don't get as much as these monsoons that we usually get, so depending it's every five years. She's got a crack in the bottom of her foundation and it's coming up,

but God only knows where it is. She needs to spend about twenty five to thirty five hundred dollars and just get a sub pump in there and she will be done. I agree, what you know, J, that's really good advice. But yes, for sure, and hopefully she's listening and she'll take that advice because that's gonna cure her problems. I guarantee it will. Thank you, RJ. I appreciate that point down for this point down in the basement, and the water's gonna be there, you know, Tom.

When we had our r V garage built, one of the options we did was to have the foundation waterproofed. And what I didn't realize was they just kind of go around it with this kind of rubbery black paint and the only water proof that you know, to a certain height. But it sure wasn't an additional twenty grand. I mean it was like, yeah, maybe maybe another two grand or something. Oh yeah, you're right. I mean, now I think that these guys, I don't. I think twenty grand's

outrageous for that one area. But I mean, part of the reason it was going to be more than when you do it on construction is because you have to excavate it all out to waterproof it. But still it was still too expensive and it's stupid to do when you're not sure that's going to solve the problem to begin with. David has an income tax question. David, go ahead, what's going on? Yeah? I think it was SSI for the last two years, So taxes just because I get SSI, can I

No, No, I don't even understand what you're saying. Do you make enough money you have Supplemental Security Income it's called SSI. That's for people for those listening, that's for people who qualify for supplemental income. Now what you're asking is can you file taxes if you're on SSI? Right, of course, what would you file for? Where are you making the money? If you're making the money, I don't think you'd be eligible for the SSI. All had a part time job. Are you sure? Are you on disability?

Now? I'm Social Security SSD I. How old are you? How old are you seven? I okay, I thought ss I. I really thought ss I was for those under retirement age. Supplementary Security income who have a disability. I might be wrong on that, but but you have to file taxes if you make enough money. The answer is yes, you have to. I can file. Well, of course, you can file if you're making over the threshold of income that the I r S says you have

to file for. But but let me ask you something, because this is really important in order to qualify for SSI. Are you blind? Do you have a medical condition or are you blind? No? Well, I don't even understand how you're getting How did you get SSI to begin? Are you just talking about regular Social Security? Yes? Okay, never mind, that's not SSI. SSI is supplemental that's right. He had a okay, so

your question. I understand you have a part time job. And by the way he was calling it SSI, what he meant was he's on Social Security, he works part time. He wants an ovken file taxes. You're supposed to file taxes, well, if you're under the So this is such a strange question because you could make zero or one dollar in still file taxes. There's nothing wrong with it. But you don't have to file taxes if you're single and make less than it thirteen eight hundred and fifts. Right, yere.

So if you're are you making with your Social Security benefits and you or your work are you making more than thirteen to five? Oh? Yes, you don't have a choice. You have to file taxes. You don't have a choice. My question is filed for the cut out. Well, I'll give you something back on the Social Security Okay. First of all, Social

Security does not withhold taxes. I don't believe, right, You just get all they withhold is your premium for your Part A or Part B. You when you file for your Social Security your tax you get a ten ninety nine at the end of the year. Okay for your for your Social Security you have to file taxes every year. If you make over thirteen to five, will you get anything back? Of course not. They didn't withhold anything.

Well when he first registered, hey Tom, when he first registered, or for that matter, when you did, You do have the option at that point to do withholding. Oh? Really? Yeah? Oh I didn't know that. Yes, definitely, definitely. Oh okay, I'm sorry thanks for telling me that part. We got more coming up. Go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until

you're contenth time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three, seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two.

Hi Tom Martino here. Rounding out the show, David wanted to know if he's on Social Security and he works part time, does he have to file tax? If you make over thirteen to five, whether you're on so Social Security or not, you must file income tax. Now they will you have to pay tax? Yes, even on Social Security now, Mark. One thing I didn't realize is you can opt to have Social Security people take out your taxes from your Social Security benefit. I did not know that.

Yeah, sign up. Oh, I see, I didn't know that. So mine is just sent like a ten ninety nine, you know, gross amount, and at the end of the year I claim it and have to pay tax on it. And I am on Social Security. Yes, I am, and worked hard for it, and I'm on it now. Your social Security. You can make as much money as you want if you wait till full age to take Social Security. If you take it early, there are income limits, but I believe those income limits only go to the point

of full retirement age and then if they're lifted. I'm not sure of that completely, but in any case, that's the That's the way I understood it. But I often wondered why people take it early. You get so much less if you take it early, and it's less for the rest of your life as opposed to waiting. The longer you wait, the better you are in some cases. In other cases, depending on the math, you may

want to take it earlier. There are some circumstances we're taking it earlier, not at sixty two, but at full retirement, which is I believe now, like sixty six or something. It's it's probably better to take it then than to wait to seventy, unless unless the math works out for you. You have to kind of decide that for yourself. Three oh three, well, I don't know why I'm giving out the number. Let me give out three oh three Martino because that's the number you want to call even when we

get off the air. If you have a problem, question or complaint and you need help of any kind, just remember the number three oh three Martino three oh three, six, two seven, eight four, tick six, Leave a message and we will get back to Meanwhile, if you need help, information, or referrals, you can go to referralist dot com save all your problems for me.