The Troubleshooter 2-21-24

Ripped off news, so you don't have come running success as we can show, the shooter's gonna help coming man. This is the Troubleshooter Show. No Tom Martinez, welcome, Welcome to the show, the only show of its kind. We're here to solve problems, answer your questions, take complaints. My goodness. Our goal in life is to make you whole. If you've been ripped off or taken advantage of by somebody, maybe a bad contractor you know the guys that show up, they take money down and by god,

they never come and do any of the work. They leave you hanging high and dry. That's the people that we love to expose on this show. In fact, we use the power of the media to expose those creeps. That's the bottom line. So if you you've been ripped off or taking advantage of, or just need advice in fact today we're going to get into it in a second. But the advice can be anything. It can be about should I hire attorneys, should I not? Should I go to this dentist?

How about this doctor and what he thinks? If you go to referral list dot com, we have a list of experts we use on the show all the time, and these people are here to help you. You know, they want you to learn about them and they want you to use them when you need that kind of product. But in the introim they will help you out. And a couple great examples of that are in studio with me today. In fact, both good friends, I can honestly say that.

Over the years. In fact, Stephanie Thomas, she's a realtor in the Colorado Springs of Pike Peak area. I need to say this, we have known each other, what twenty five, a little over twenty years, yeah, yeah, on over twenty five, over twenty years, Frank durand the real estate man sitting next to her, Frank, we've known each other. Now coming up on fifteen, I mean a long time. You helped me sell my house in Castle, Iraqia, helped me buy my one in frank

Down. And we're gonna be talking. We are gonna be talking about some of the secrets you guys use, because let's face it, everybody, everybody has a realtor in their family at some point. I don't know when it happened. It's almost like tupperware back in the day. All of a sudden everybody wanted to be a realtor, but you guys stand out. Your MLS stats prove that you guys sell for more than the other realtors, and I truly want to get into what makes you guys different. But welcome now,

Channon. Do we have Brent Ivansen up as well? Brent, are you there? We're gonna get Brent ivansent up. It might take a little bit. He's gonna be remote, but Brent Ivanson owns ideal home loans and we're gonna talk about interest rates as well. Where is this market going? Guys? I thought the market was correcting and I'm just talking about interest rates, but then the Fed came out and the FLO numbers were higher than they thought. I don't see interest rates now moving that much, you know, in

the next six seven months. What do you guys think? Where are we at right now? Do you know? Yeah? So and Brak could probably answers this better than I can. Bet. As of this morning, I saw conventional right around seven percent of MHA around six and a half. But compared to where they were marked when they were pressing around eight percent, it's still improved, no question about it. And it was a little bit quiet this week with inflation numbers. We got so freaking spoiled. Let's face it.

Let's say it like it is. We got so spoiled with two three percent interest rates. And let me tell you when it comes to buying power, give me an idea, guys, if it's a half a million dollar house, or let's use real numbers. What is an average house in Colorado Springs or your area, Stephanie, what's your medium? Our median is still mid fors How about here, Frank, Deniers are right around, hanging around five eighty five, got almost six hundred thousand median. Yes, that's insane.

Okay, so it's seven percent compared to two and a half percent. Tell me the difference in a payment on that house. Think of it like this, Mark, think of it like this too. Though. Race today, even if they're hanging around the high six is low sevens compared to when they were around eight percent of person with a three thousand dollars a month mortgage

payment that buyer today can afford around forty thousand dollars more. So, it is making a difference in how much a buyer can afford with today's race versus then remember back in the eighties they were like around fifteen percent. Did I hear Brent connect? Yep, I'm here Mark, Hey, Brent, I bring him down Just to hair, Brent. I've got a question for you, man. So if the median house in Denver Metro is five hundred and

eighty five thousand, let's round it to six hundred. If interest rates were a two and a half percent or three percent, use whatever you want, what would that payment be with your typical down payment? What would that be compared to where they are now with seven percent? I mean, it's massive, isn't it It is. It's actually a difference of thirteen hundred dollars a month in payment if you would have secured a RTED two and a half percent

versus seven percent. So you're talking fifteen thousand plus a year for the difference. Now, let's factor in let's go back. I want everybody to listen where I'm going with this. Okay, now factor in three. Property taxes going up in Colorado. I think mine went up fifty percent. You probably know better than I do on the average. But let's let's pretend. Let's pretend they didn't go up. How much additional is that brand off the top of your head. Now, well, it's a big chunk of money.

I mean, if you look at let's just assume that you know, property taxes did go up forty percent, and so let's say they were somewhere in the twenty five hundred dollars range before and now have gone up forty percent. You know, you're looking at another one thousand dollars a year, and when you calculate that on a monthly basis, it's another eighty three dollars a month. So you know, it's easily one hundred bucks a month would be my best on a home price at that point. Then I hate to tell people

this. What else is going to drastically change this year? Anybody? Anybody? Insurance, Palmotors, insurance, insurance. It is absolutely unbelievable. My insurance from the time Frank you sold, from the time you helped us buy our house in frank Town, our insurance has tripled, tripled And I've only had one claim and that was like five years ago. It is literally tripled.

People, if we could go back in time four years now. I'm not saying Biden has everything to do with this, and I know I'm pissing people off, But honest to God, if we went back in four years ago, property taxes in Colorado weren't as close to as high as they are now, interest rates were two and a half three percent, and then on top of that, insurance was somewhat affordable. Compared to now, it has gotten outrageous. I mean, honestly, Brent, you lend money all the

time. How does a new couple right now? Honest to God, someone Susanna and I, when did we buy our house? Bab We were pretty young. We were fortunate. Twenty twenty one. Yeah, I was nineteen ninety four and we were like twenty one nineteen. We got into our first house in Clark Arms. The house costs US one hundred and ten thousand.

We saved and had ten thousand or twelve thousand dollars to put down. Nowadays, if a couple in their early twenties looking to have a baby or grow their family, honestly, Brent, what do they have to have in their pocket? What can ideal home loans do to possibly help them? I mean, tell me the skinny now, because I don't understand how these kids ever own property anymore. Well, so here here's the first stat I'll throw at you, that's pretty shocking. The average age of a first time home buyer

right now is thirty six years old. Holy crap, So thir thirty six, it has moved significantly. Now, I will tell you there's still options out there. FAHA you can put you know, three percent down, three and a half percent down, Chaffa you can do one thousand dollars down. So there still are some low down payment options out there, but like with

the Chaffel product, it is income restricted. So what ends up happening is with home prices being where they are, specifically in Metro Denver, you run into people that they just make too much money to be able to access that

program, so you're typically defaulting to an FAHA program. Now, there are some conventional programs five percent down, reduced mortgage insurance, so there are options out there, but we are typically seeing that first time home buyer skew older and because they're typically dual income making more money buying later in life, they do have a larger down payment. And so that's how a lot of people are swinging it is they're just putting that off until later when they accumulated that

larger down payment. They said there. We'll take back up in this conversation because I had to answers that my end is thirty issues. I had no idea. I had absolutely no idea. I sorry about that. I had the wrong button pushed. Listen, I'm so used to Shannon being at my home studio. I pulled it, Tom. You want to know exactly what happened. I pulled it Tom, fair enough? All right, Listen,

we're going to go back to Brent and these guys on homes. But we got a lot of calls coming in, and if you've been ripped off or taken advantage of my goodness, we want to hear from you. We've got an issue with an electric company, I assume a question on a lease, and a problem with Excel smart meters. I told people don't switch over to those Excel smart meters, and we'll go over that right after this. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay

a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three all three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three all three nine two zero sixteen twenty two all right three at zero three seven one three

eight two five five. You've been ripped off taking age of you have any questions about lending, buying your first house, buying a home anywhere, selling your house. We have a lot of experts in studio the day once again, Frank Durant, Stephanie Thomas, brenn Ivanson, Ideal home Loans. These people know the housing market in Colorado better than any other people, and I

would put anybody to the test. In fact, there's another guy I'm not going to mention the name that advertises and Frank, you know, upset I get over this. He comes on and literally has a pre recording commercial saying I shout more home, thank kylo right old on anybody, and it's total bs. We know, and we've looked up the stats. You've sent me the stats. The guy's a liar. I'll just put it like it is. He's a big fat liar. So that's my opinion on that one.

Now, let's go to Wendy. She's got a question on a lease. Wendy, are we talking residential commercial? What kind of lease is it? It's a commercial triple net lease, okay? And what is it for? And for people that don't know, triple net is usually you're paying tax, says you're paying cam? What's the other? What's the third? Guys? Come on, Frank, you've done some commercial stuff. I'm sorry, Wendy, do you know what it is? Well, you know, here's the

thing. I didn't even know I was in a triple net lease. I had taken over a lease and you know, I signed it in twenty nineteen. I've been in March of twenty twenty three. He then all of a sudden said, hey, we're going to start charging campy. Yeah, so he said, I'm shocked if it was already in the lease. It wasn't there. Thank you, that's the problem. Wait, wait, what do you mean thank you? Are you saying in the lease it doesn't mention CAM fees? It there six and seven of the leaf. It does. It

mentions operating fees and CAM fees. They were never charged, never had to deal with any of that. So he then in March of last year, he said, you will now be paying you know, because you go by the square footage of your place, and you'll I'll now be paying an extra sixty dollars for compies. But then you all also offer it the entire year of twenty twenty two. Well, so hold on, I understand kind of where you're going, Wendy, but let's look at it like this. You

kind of got lucky. You kind of got lucky in twenty twenty two. He wasn't charging for it if it was actually in the lease, and I'm assuming it's in the lease from what you just told me. Now we can have Bradley O'Brien with O'Brien look over the contract real quick or the lease and see what it actually says, and we can also discuss with them going back in the time. So I don't mind doing that at all. In fact, Kelly, let's get it. Do you have a copy of that LESO,

Wendy. I'll need that before anything I do. I need that sent to Kelly. She'll give you the information. Then we'll get brad On and we'll talk about it. But I'm going to give you my gut right now. It's not a legal opinion. But I've done a lot of commercial leases. I have never had one, first of all, that wasn't triple net, that wasn't in a shopping set. I had an office complex one time that was a little different, but from in a retail environment, and even

most office environments that triple nets always in there. You pay the camp charges a lot of times, you pay the property taxes, you pay everything. I mean really, you pay everything. In fact, that is exactly what he's trying to do. Now, that's so normal. But that's so normal. I think you just got lucky. But here's what we're going to do. We're going to dig into it with the attorney and find out if you have a way out of not paying it. What's the total amount you're talking

from twenty two. What he's doing is going back to twenty nineteen and reconciling all of the he's now going to he's going for twenty nineteen till now and wanting all of that money back. And then he trippled no. But I'm asking how much is it? That's all I'm asking. Well, he just invoiced me one for nine hundred and thirty four dollars for the year prior. Okay, well this isn't end of the world stuff. I mean, I

don't know your financial stuff. I'm just glad you didn't say all sudden uo with property taxes, insurance and whatever else he's calling Triple Net in camp charges. I mean, I'm just glad it wasn't five to ten thousand, because some of my stuff on Triple Net over a year's period will easily be that much. But let's get the attorney on. I'm going to put you on hold, Kelly, until we get Brad O'Brien, get her phone number, get whatever we need. More importantly, get that lease over to Brad O'Brien.

Then when he has some time to come on, we're gonna have her and Brad come back up. That way, we can keep this show groove and one line will be open in a minute. Three zero three seven, one three eight two five five three oh three. Martino, guys, Frank Stephanie, do either of you do leases? I mean, do you guys do commercial property at all? I don't know. Is it just a completely different deal, it really is. Yeah, I'm trying to think of what

realtor. I think his name was Jeff. The poor guy passed away. He wasn't even forty years old. His daughter had to go to He was my realtor before you, Frank Jeff. I can't think of his last name. Jeff Arnold. Great guy. In fact, anybody out there listening Jeff Arnold our thoughts and prayers. You're still with your family and yourself. But this poor guy. Listen to this thirty nine years old man. He comes home, he's got to bring his daughter to cheer practice or some kind of

practice for school. He goes, I'm going to go lay down, wake me up. In twenty minutes when we want to go, daughter comes in. He's dead. He had a brain aneurysm and he had a horrible headache. So now if I ever get a migraine, I don't get him a lot. But it terrifies me because that's how I am. I know someone that died, and right before has died. At the funeral, his wife and daughter was saying, yeah, he came home. He just had the

worst headache he ever had in his life. He had to lay down for a minute and that was it. Brain aneurysm, sad eyes and they didn't even have heaches, no headaches. I think I rather go that way because now every time I get a headache, I'm like, I'm going to die. All right? Three oh three seven one, three eight two five five problem? Uh, Dustin, Let's go to you real quick. Dustin is an outbound. If you call three oh three Martino anytime when the show is

not going on, you can leave a message. We'll reach back out to you, try to help. And Dustin is one of those people. You've got a problem with a customer. This is kind of we do this all the time, but generally we have a customer that has a problem with a business. Now we've got the opposite. Dustin, What is wrong with this customer? Yeah? So we did a job. I own the local small business. We did a job for a customer and she wrote me a ninety

nine dollars down team at check. And then after we did the job, which was only like two days later, she wrote me a check for about fifteen hundred. Well, both checks bounced and I called the customer and she gave the oh no, I don't know what happened. Let me call my bank response, and then she immediately blocked my phone. Wait wait, wait, wait, hold on, hold on, I want some information on this. First of all, a ninety nine dollars down payment? What kind of

job are we talking about? It was a local move. What do you oh? You were just moving her from? Okay, well this is going to be important. Where were you moving her from? In two? So I moved her from a Sworde unit into a town home that she rents. So she rents the town home. I don't like that. You're not going to be able to lean either of those properties because she doesn't own it. But you completed the move, correct, We completed the move. You know.

I'm thinking about something, Shannon. You've been listening to this show for how long? Sir? I'm asking Shannon our board up, and I'm hoping he's going to respond to me. Shannon. Shannon doesn't seem to want to respond to him. I'll give you what you yes, go ahead, Dust Small. No, I'm not going to go to that Small claims yet, That's not where I'm going to go. What I Here's where I was going to go. How many times do we get a call from the consumer and

the business screwed them over? And what do we generally do if it gets really bad? We try to reach out and talk to people, but we'll give their phone number out. I have got an idea. I've got an idea how to wake up this lady that apparently did it. Do you have a copy of those checks that I can look at so I'm I can make sure you're just not full of crap? Bro? Yeah, can you take it? I want you to take a picture of that of the canceled check

or the the bounce check and send it to Kelly. Let me let me go ahead? What what? What? Go ahead? Dustin? What were you going to say? Oh? I was going to say, do I just text that to the Kelly? No? No, no, Kelly's going to tell you where to text it. I want to see this check. I want to try something I don't know if it's ever been done in the history of this show. I want to blow up a consumer. If this lady doesn't want to talk to us, so you're going to give Kelly her

name, her phone number, We're going to try to reach her. We're going to try to reach her over the break and try to get her side of the story. But if she tries to ghost or block us, I've got a few things up my sleeve. Hey, Britt, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation.

In comparison, call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three, seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three oh three seven one three eight five five. I'll let you know when the line's open. We're going

to try an experiment. First of all, Kelly, did you get that picture of the bad check from Dustin yet sending it to you now? And did you get the phone number and name of the woman who wrote him the bad check that he moved? I did, and I just spoke with her. She hung up on me. Well, okay, let's go down this road and tell me how the conversation went. You were your pleasant self,

I'm sure, and what happened? I basically told her that we wanted to get a little bit more of a clarification on what exactly occurred, and she immediately hung up on me. And now she is no longer taking calls from anything that's going straight to voicemail, including from my cell phone. Well, that's very, very interesting. I have no idea what that horrible screeching is in my ear, but we have to take care of that. Now. Is that a criminal offense? Well? Or just civil? No? No,

no, Actually, well that's a good question, doc. I think it is criminal. I think it is, but I'm not sure people are actually held to it. I do believe it is. I wish I could actually cite what the statute is, but I can tell you this, a bad check can be treble damages. So the good news is here, Dustin. I'm going to bring you back up. I want to ask you a couple questions and we'll talk about trouble damages and what that is and why it applies to you, Dustin. But I want to ask you, did you

move? Is she going to tell us? And I read, well, actually we know she's not gonna tell us because she hung up on Kelly. But would she have an argument in court that you ruin something or what is her argument? Did she ever tell you anything? Or she simply just screwed you? Tell me anything? And actually get this? She left us a five star review on Google. Well, see this woman, What a piece of work, What a piece of work. I don't know what else to

say about it. I want to look at this check real, I think Kelly already sent it to me. Here it is, and it's from Dustin and sure enough, not sufficient funds n SF. I'm looking at it. In fact, her name is Yvonne. What is his name, Yvonne Orndorf. Is that her cracked? Yes? So one check is for ninety nine dollars from Yvonne Orndorf or in Dorf. Wow. And then where's the other check? Oh? Here it is fourteen hundred and ninety four dollars not sufficient

funds, Yvonne Orndorf. And this was dated one twenty nine. We're coming up on a month of this lady not paying for a move. This guy claims he did everything, and you know what, I do this to businesses, I'm gonna do this to Orndorf. This is crazy, folks. Here's what she's doing. She blocks our number once she called. But if you guys would be so kind listening to this show right now to call this joker Yvonne or in and I really don't care what her excuse is. Then what

we're gonna do. Let's see if we can't get her to do the right thing. Please put up that phone number, Kelly somewhere on there, Okay, so I can give out Yvonne or Endorf's number. And by the way, if you know Yvonne Orndorf, I would never lend her money. I would never mow her lawn if she even has a law and I think she moved into a condo. I wouldn't do anything where she promises to pay you

or even return the favor if she tells you. If you're a friend of Yvonne Orndorf and this woman tells you, hey, you buy lunch today, I'll buy next time. Most likely she's lying based upon this past behavior. In fact, I can honestly say this, I personally think she sucks. I don't know her from anywhere, but to stiff this guy. Now, we usually do this to businesses. If you're new to the show, this is what we do. But you know what I have decided now it doesn't

matter if it's a business. It doesn't really matter if it's a consumer. When someone pulls some crap like Yvonne Orndorf just did, then it's crazy. Now do you know her new address? Because you moved her, didn't you? Correct? Yeah? You know what what do they call that? When all the Democrats and all the Liberals decided to go camp out at the Supreme Court justices homes? What do they call that? It's not called outing, It's called stockxing. So maybe we should even go a step further and dockser.

But I'm not going to go that far because I'm a nice, calm, cool kind of guy. So what I would like right now is for everybody to please call Orndorf and figure out if she's gonna pay him or not, because if not, I'm gonna personally help Dustin. And it's not from a legal standpoint, but I have sued through Small Claims Court at minimum fifty companies. I'm going to help him when it comes to the paperwork, and I'm going to show him and get some legal advice from someone else how to

get treble damages or at least get a judgment. Then we can really make this woman's life miserable. The fact that she did it is absolutely horrible. Now where is that phone number, Kelly? I am looking everywhere for it, So I got a scroll over. Thank you, Yvonne Orndorf, dork Man or Indorf, Yvonne Orndorf seven to zero nine eight five fifty six forty six. How dare you this guy moved? He spent a lot of money. Hey, let me ask you something though, man, Dustin, are

you like a multi millionaire that does not need the money? No? Okay, well not at all. I'm a small business owner. Do you have a family franchise? So the franchise takes part of that money? Even if you don't get paid, you end up paying the franchise fee, don't you exact? Exactly? Because I put that in the system. I paid the franchise justin. Do you have a family, Yes, so you've got a family? Yeah? Oh wife? And how many daughters? Two daughters and

a wife? And Yvonne, hold on, I love this. You're a family man. You're a small businessman, a family man, and this Yvonne Orndorf decided not to pay you. In fact, not only did you not make any profit to put food and pay your mortgage or pay your rent and make your life better and your kid's life better, and your wife's life better. But you ended up actually losing money besides your labor because you had gas involved, you had a franchise fee involved. I'm not going to belabor this

anymore, but folks, I really would like your help. I want you to be polite to her. I really want to get this guy paid. This would be the easiest way. She just steps up to the plate and pays it. Now, Yvonne Orndorf, if you can't pay the whole thing at one time, maybe five hundred now, five hundred next week. You get the idea. But just to leave this poor guy in his family high and drive is a bunch of crap. Please, it is a bunch of crap. Get this guy paid. Here's the phone number. Once again,

folks, especially my YouTube listeners, please call Yvonne and just beggar. Please pay this guy. He's got two daughters, a wife, he's got a franchise fee. He's got to pay. Seven to zero nine eight five five six four six seven two zero nine eight five five six four six. Now, Kelly, I want you to give him my personal email and I'm going to send him some paperwork okay, and kind of help them with the paperwork

side of small claims. And I will personally go out when Tom is in studio, I will go out and serve this Yvonne Orndorff personally right at her door, and I'll put her all over Facebook, YouTube and everything else I got to do. I'm gonna publicly shamer go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content time

for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two right three oh three seven

one three eight two five five. We have got one line open and anybody that did reach out to Yvonne, I would love to hear what she had to say for you. I'm gonna stick with this guy and hopefully we can get them paid. My fear is this woman has zero money and she's what I refer to as judgment free. She probably has a social Security check that comes in, but you know what, if she plays canastas somewhere, we can always show up and make her life with just a little bit better.

I mean, I find it crazy. She ripped this guy off for over fifteen hundred dollars. He goes out there and moves or you guys get it. One line open three oh three seven one three eight two five five. Hey, Kelly, come on air real quick. I want to ask you

about something. Yesterday we had Mister Appliance. You remember this one. I would like that caller back up because I reached out personally to the higher up the hierarchy of the Mister Appliance franchise, people at the top, the pooh the what is it called, what was Flintstone, mister pooh Bah or whatever it was, And I want to see if they reached out to this guy, because if not, we've got to start talking about mister Appliance. I'm

sick and tired of forgetting about stuff a day after we do it. I want to start sticking to people like glue or like a stink on you know what I'm saying. Now, I'll get try I'll try to get Tom Backer. Who should I go to? Now? I'm going to go to Leela. She's been reading the long tes Lila, what is going on with you? It says you have an electric issue? What is that? Lila? Lilah? Hi there, Hey, Lilah, what's going on the issue with a Mini Cooper that has been sitting on the side of my house now for

nine going on ten months? Where? Okay, hold on, it says here was this a recall? Let's just start from scratch. It is a recall. It was a recall, Lilah. Hold on, let me ask some questions, which is simple yes and no. So when we say it's a recall, if I call up a Mini Cooper dealer or a BMW dealer or whoever deals with these things, they're going to acknowledge the problem you have is a recall. Yeah, okay, get a letter right here day to July twenty twenty three. Okay, go ahead. What does it say?

Without belaboring the point, what is the thing say? You know? Important safety recall. If you are not only the drivers of this vehicle, please advise all other drivers and passengers. So they're telling you hold on, they're telling you not to drive it for whatever reason. You know. I was actually told before I got the letter that I could drive it, Lila. All I care about is what does that letter say? Does it say you

nor any other driver? No, it says if you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. Is okay, but it doesn't, Lilah. Listen, this isn't a trick, ye. I just want to know if it's drivable or not according to the letter. Well it doesn't say okay, that means it's that's fine. That means most likely it's drivable. So well, control module, okay, Liilah. So now let's move on to the next point. What

dealership was the last one that looked at it? I haven't had a dealership look at it in a while. Well, okay, then, then what's going on with it? I'm now I'm totally lost. Go ahead, So what's this very second? What is your problem? My car has been sitting on the side of my house for nine months? Okay? And why and why isn't it at a dealership to get fixed? Under that recall because there's no remedy. What do you mean there's no remedy. They don't have that

part. Remedy is unavailable. I can send you the letter, the letters from twenty twenty three. Here's what I want you to send me, Deputy Doc. I want you to get on this very quick. It's pretty simple. I don't care what dealership you call. In fact, I don't know. There's a Mini Cooper down off C four seventy. I think it might I think it might be shop. I don't care what I'm having. Do me a favorite look and the one that seems like a company we don't get

a lot of calls on. Call them up. You need to talk to Yvonne. I'm sorry, you don't know Lilah. In fact, I'm not even going to have you do that. Kelly. I need her vin number and that letter, a picture of it, and I need you to get it to Doc asap and Doc's email you call up. I want to know what the hell's going on with this BMW or this whatever it's called a mini. I want to know exactly what's going on with it. Do they not have a remedy? Is it just a safety recall? That has to be

done. Can she drive the vehicle? I just want to know what the hell's going on. But if it truly has been like a year, that's crazy. I can't believe BMW. And the reason I keep saying BMW, my understanding is a own Mini Cooper. In fact, I'm pretty sure of it. So, Lila, I want you to hold tight. Kelly's gonna pick up. She's gonna email Doc that information, and Doc go figure out what the hell's going on with this man. I mean, this can't be that hard. I mean, why is it just sitting? Is she not

allowed to drive it? Is she feeding into this? I want to know the real skinny, all right? Three O three seven one three A two five five real quick, and then we're gonna take a break. Steve talk to you, Vonne. I can't wait to hear from you. Steve. Please hold over the break, Go with a sure thing Denver's best roofer Excel roofing dot com. You don't pass until you're content. Time for an insurance

check up free, no obligation. In comparison, call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Ripped news. You don't have come. Run as fast as you can. Shooter's gonna help. Come.

Man, This is the Troubleshooter Show. No Tom Mark. We to the show, my friends, the only show off. It's kind. You're here to solve problems, answer your questions, take complaints. If you're new to the show, it's pretty simple. You got a problem. Maybe a contractor ripped you off, or maybe you just need advice on what contractor do use so you don't get ripped off. Those are some of the best calls too, when we can actually educate people. But it doesn't matter. In

fact, we prove last hour. It doesn't matter if it's just a contractor if you have a consumer. If you're a business and a consumer wrote you a bad check, like you von Orndorf, Yes you have von Orndorf. I'm still calling you out. I hope people tell us she's on the radio when you call her phone number. This poor guy that owns a franchise, a small intown moving company. In fact, I've heard of the franchise before. It is called College Hunks. So he owns a franchise. The owner

is Dustin Hughes. He called into the show and Dustin says, you know, this woman bounced not only the ninety nine dollars down payment check for me to move her from one location to another, but then the fifteen hundred dollars one, which was the entirety of the move she bounced. And by the way, that's a hell of a good price, Dustin. If you lived where my son is in Nebraska, I'd hire you for him right now. That is a very good price on a local move in town. I love

what you're doing there. But for this lady just to cancel both those checks, they sent me proof sure enough, not sufficient funds. So I asked our callers last hour to go to the phones and do what you guys do best. Call her up, be nice and ask her if she's gonna pay. In fact, you have vonn Orndorf's phone number is seven two zero nine eighty five fifty six forty six. If myself, along with all the callers and all the listeners right now can't get Yvonne to do the right thing.

I'm gonna personally help this guy to take her to small claims court, not in a legal way, but you know where to get the paperwork, how to filled out. I'll help them where I can help them. But he can go after trouble damages. If you write and cancel or give a bad check in Colorado and don't make it right, you can get trouble damages. She's going to end up owing them around forty five hundred dollars. Now. I bring this up because Steve actually reached out to Yvonne and talked to her,

and I'm dying to see what he has to say. But first I have to tell you something that's important. Paul the waterman the best for less. I'm going to tell you something about Paul. He came out to our house three weeks ago and quoted me on a complete system and the price was unbelievable. I have shopped these before. I was all in it for twenty five hundred bucks for the softener. I had other companies come out. It was five six grand for the size of our house twenty five hundred dollars and

we absolutely loved the system. I say it is. You plug it in and you forget it. I got to add salt, I guess every six months, and there's like a timer setup for that. It is absolutely one of the best softening systems. The price is unbelievable and Paul will come out and do the same for you. Threeho three eight six y two fifty five fifty four. That's Waterpros dot Net. Great guys, once again a company

I actually use and I paid them. You're going to get the same deal twenty five hundred bucks, maybe even a little cheaper, depending on the size of your house. And it's simple as that. I want you to call Tom up now, Steve. I'm dying to know. I hope you talked to Yvonne or did she just hang up on you like she did us. No, she didn't. I asked her if it was Yvonne, and she said, who's this And I told her my name and told her I heard about her on the radio. I said, I'm out here in New York

now and said I'm hearing on you on the radio. And because that's is crazy how people are lying about me. And I said, well, I said, it sounds like you wrote a couple of bad checks with what they're saying, and he goes, yeah, I'm going to get my lawyer to write a sease and desist. I don't know what good that's going to do. I said, But I said, why don't you just say to Day what you owe him? And she goes, yeah, yeah, maybe I'll do that. But that's that's kind of all. Well, did she ask

Steve? Did she actually say maybe she'd pay him? She him had she didn't? You know how when you accused someone of something or not, they didn't do they get kind of indignant? Yeah, she never got that. She never got that way. It was. She sounded scared. Well, I'm staring at her checks. I mean I'm literally staring at her check. She definitely wrote two bad checks. Yeah, that's I was sure that.

Yeah, it's crazy. Yeah. She sounded like she said, I'll be getting all these phone calls And I said, well, why don't you just pay the guy with jo him? And she goes, Okay, I can't understand Steve. First of all, I appreciate it. What do you listen to us? Do you listen to us on YouTube or the iHeart app ow? Yeah? Yeah, iHeart yep and what And by the way, for

anybody out there, the iHeart app is another great way. You can go to YouTube dot com type and Troubleshooter her network not only listen to us, but you can watch us live right now. And on top of that, during the breaks you can hear what we're talking about that doesn't go out over the air. That's one of the cool parts about YouTube. But the iHeart if you're in the car, is unbelievable. I use it all the time. And it's not just our program, it's basically podcasts. In every iHeart

show across the country you can listen to no matter where. So if you love the Troubleshooter Show, which you should, you should listen to us everywhere in the country. Hey Steve, I appreciate it. Man, you're a great guy. I'm glad you helped out And hopefully that call will spark a little common sense into Yvonne to pay the guy. Yvonne, you could have at least talked to us and said, well, he scratched this or did that, but there is no complaints. You simply didn't pay him. How

dare you just not pay them? Yvonne it's crazy. It's really crazy, all right, three three seven one three A two five five. Stephanie Thomas, listen, we're gonna we've gotten a we've got to follow up on mister Appliance, and I'm gonna bring Tom up in a minute. I'm hoping they reached out to him. I'll tell you really quick, And I got a question for you, Stephanie. But this guy called yesterday, Tom. He paid seventy five no, I'm sorry, sixty seven hundred dollars to mister Appliance

of Parker. There's lots of locations for mister Appliance. They could not fix it. Then they started ghosting them. Another company came out and fixed the actual issue with his Viking refrigerator and they charged him four or five grand. Said mister Appliance used the wrong parts, did nothing right. I mean, the whole thing was just baffling how bad mister Appliance seemed to do this job. So I reached out to some of the people higher up in the organization

that control the franchisees. And I'm really hoping Tom's got a good update that someone reached out. But we're going to find out about that. But Stephanie mentioned something and I would like to get Hey, Kelly, I would like to get Compass on Jeremy next segment. This is so important for anybody buying the house. Frank, tell me if this has happened to you, by the way, Stephanie Thomas, realtoric Jordanaire in the Pike's Peak region. Frank

Duran, the real estate man Denver Metro reason. I've known both these guys for well over ten years. Stephanie twenty five. Some of the best realtors out there, the best, and we're going to talk some secrets there. But you at a client. The financing fell through, right, Our financing didn't fall through. What happened is when we were lining up our buyers home

insurance for the home they were purchasing. The actually Compass required my buyer's home inspection report to provide to the insurance underwriters, which ultimately ended up declining our first policy. We had to find another provider. Now, Frank, has that ever happened to you yet? I've seen it. I haven't run into a whole lot of that though, Mark on my side of this, but I think the biggest struggle I've been seeing is with condominiums that have penning lawsuits

or a big special most impossible. It's tough. I mean it could you get done. But think about this. You're I'm looking for a house, Frank, You've helped me buy homes. So let's pretend we're going back to my Frank townhouse. I had plumb line out there to look at the electrical I had everything you could imagine. I didn't just hire a home inspector, which I did, but I also hired private people in their own industry to look including a foundation guy. So imagine this. That inspector works for me

because I hire him. Right. I talk to the inspector and I go, look, I need to negotiate this house down. So I you know, I don't want you to lie, but I want you to point out every single flaw there is here so I can go back hand it to Frank, my real estate agent, and he can go try to get me the

price. So typically that is how it works. I'm not saying these guys lie, these inspectors, but they're working for me the buyer, and they're going to point out every nook and cranny that's wrong if I ask them to do that correct, Right, Mark, But I tell you what you did was very smart. You had other people who specialized in those areas like that. Yeah, that I thought was. But beyond that, I still have

that inspector write up the full report. That's right. Then you went to the other people and said, hey, we need to get a lot off of this price you're asking because here's the reasons. Now. What's happening though, is if that was me and I had to finance the home. If I had to finance it, yeah, I might have got turned down because they want to see that inspection that nitpicks it. That's crazy. Yeah, I've never heard of that before, Stephanie. Ever, it was the first

one I've run across that actually required the report. Yeah, because, like you said, the inspectors they are supposed to call out all the things they observe. Well, is Brent Ivenson up? We'll bring him back up, but I want to ask him this in a few minutes. Now, do lenders do that a lot? Guys? So do lenders ever request that that that form or that inspection report? So, Mark, the buyer is supposed

to share their inspection objection to the lender. And the biggest red flags icy I don't know about you, Stephanie, but the biggest red flags ice here, Like let's say we get a fa VA, they might red flag a cracked window or some ship paint. Of these safety issues, those health and safety issues are the biggest thing. You're not seeing stuff like furnace is fifteen years old, roof's only got two years left. I mean, that kind of stuff is where if I was a lender, to me, that would

be more important than a cracked window. I mean, honest to god, it would be. I don't even understand why that's so backwards. But we'll we'll, we'll talk more about that. Three oho three seven one, three eight two five five. Hey, Tom, Betsy, Roger, you guys, hang on. We have one line open, folks, if you've been ripped off or just have a question, need some help in any way,

We want to help. Three zero three Martino and once again, that number works on and off the air, and please join us right now on YouTube. Type in Troubleshooter Network you'll find the live stream show. We do it every single day. We've done it for four or five years. We love you. Hold on, go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an

insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. All right, folks, three oh three seven one three eight two five five, you've been ripped off

taking advantage of just need help. You can reach out now one line open three zero three Martino three oh three seven one three A two fivey five. Now this poor guy's been holding forever. Tom, please hang with me. I'll bring you up next. Roger. We're gonna dig into that smart meter right now. What is going on with this smart meter? And what is the problem? Roger, I can't stand those things. I personally think Excel put the Oki doke on all of us, because you know what they're going

to start doing. They're going to start shifting around that time right now on a smart meter. If you use it. What in the middle of the night you pay X amount for electricity. If you use it doing primetime, which is generally in the evening, you pay a top dollar. But they can move that around at anytime. They might just start arbitrarily charging more for the hell of it, and we all know the Colorado PUC just goes for it. All Excel has to do is say, can we raise prices?

And the PUC says, sure you can. But Roger, what's going on? Well, I live in Birth of Colorado and next month they're going to start changing out our electrical meters to these smart meters, and then if you decide to opt out, they're going to charge us a twenty three dollars eighty four cents a month extra charge. Well, I'm telling you I'd pay the extra money, is it, Excel? Yeah, see, I'll tell you why they can justify that. I still think it's crap because they've been doing

it forever. If anything, if you get the smart meter, they should give you the discount because now they don't have to send people out to read the meter. So that's how they're justifying it. They're saying, if you don't switch to the smart meter, we still have to send somebody out. But they've been doing that on the old pricing anyhow, so it's just another flim flam, it really is. Excel are the same people that sell those

warranties for your appliances in your house that never pay anything. I personally can't stand Excel. I'm glad I'm on a co op, but Excel, like I said, anytime they want to raise prices, the PUC seems to go along with them. And then on top of that, Roger, here's what I can't stand about these smart meters. And I already said it. They

can arbitrarily just change when they're billing you the high amount. If they start seeing more people are using more electricity between ten and four, they're gonna charge you more for it between ten and four. Eventually, they're just gonna charge you the highest rate for everything, in my opinion, and the PUC will say, oh, that's okay, we love EXCEL. I personally think they grease the pockets over there. But who am I to say? That's just

my own theory. But Roger, if your question is whether to go with it or not, I wouldn't go with it no way, man. They're going to track all everything you do they can track on that smart meter. Well, do you think it would be worth a twenty three dollars and eighty four cents to pay extra per month? I do? I do, because I don't think you're gonna end up paying extra. I think you're gonna end up paying less. The other decision most likely you're going to have to make.

I'm not sure about Berthed, but in most areas Excel is do you want to go with the flat rate billing to where you pay the same price for electricity every hour of the day, or do you want the billing where you pay more money during the high time and less money during the low time. And I think if people start doing the math, if they pay the same amount per hour all all time, every day, every hour, they actually end up paying less. Yeah, okay, until but that's the problem

with Excel. They're not going to tell you call them up and say, well, you know, you guys have been billing me for fifteen years or ever long you've been what's going to be better for me? They're going to tell you the smart meter, smart meter, smart meter. We love the smart meter. God, I have the smart meter, smart meter, smart meter, Okay, that's pretty much what I needed to know. Yeah, you know, it's just my opinion. Ask your neighbors and stuff. And

here's the deal. When you decide on that billing, Roger, when you actually decide on the billing, you can always change it. You can go to your neighbors that maybe opt in for the billing that's high and low and see where their electric comes in. But if you're at home or work from home and you want your air conditioner on in the evening when it's hot as hell, I would assume you don't want to pay top dollar up to three

four times that amount for electricity during those times. I'd love to hear from people with the smart meter, actually, how much have they saved. I'd love to hear that maybe I'm off, and this show's about truth and figuring out real stuff for real people. I would love to know someone that's been on a smart meter that has a bill from example, I don't know June of last year, well, you can't even have a June one this year

yet, but how about January of this year? In January when you weren't on a smart meter, or even a month to month, I'd love just some kind of comparison that actually shows you're saving money, but they make it so hard to read. It wouldn't matter anyhow, It just wouldn't matter. But I'd like to know if anybody out there is actually saving money now with the smart meter, I would love that. Here's the problem. You got a car that needs to be plugged in, and you get home from work

and plug it in during that high time. You just all that money you're saving on gasoline, you are now spending every bit of it. It's like going to a supercharger. People think these superchargers. The only time I ever used a supercharger on my electric is when we're going on a long trip. But they're not much different than gasoline. Depending on where you're supercharging, they're not. It can cost forty bucks to supercharge a model less one hundred percent.

It can easily cost forty fifty bucks. Three oh three seven one three eight two five five three zero three Martino. Tom called yesterday mister appliance of Parker charged them sixty seven hundred dollars to fix his Viking refrigerator. They never could fix it. He called into the show, Tom, I am truly hoping you have some news well as of today, no call back yet,

nothing, not a damn thing nothing. You know what, I can't believe this local guy, mister Appliance people, I want it now that I have Tom actually on the line, I want you to listen to what happened. I really do if you didn't hear it yesterday. And just like we did with the woman that bounced that check, we're going to try to light up mister Appliance a little because this is ridiculous. Now their corporate headquarters isn't getting back to anybody. I realize here is a franchise, and I feel bad

for people that own say Appliance of Colorado Springs. I feel bad for them right now because this guy in Parker is making you all look like a bunch of thieves. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're contenth time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies. Find out now three oh three, seven seven to one help.

You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two right three oh three seven one three eight two five five. We have a couple of lines open. You've been ripped off taking advantage of any home questions. We've got some great people in and we're gonna have

Brent Ivnson back up about purchasing and when he thinks interest rates. Not only does Brent know a lot about, of course, the mortgage business, but he's actually very very smart when it comes to the FED and where rates are going. I've yet to see him be wrong. So that'll be good information. We'll do that the top and next hour. Meantime, I want to go back to Tom and mister Appliance. So Tom, no one's reached out

to you. Sixty seven hundred dollars you spent with mister Appliance in Parker, Folks, I'm going to ask you and plead with you, would you please give this these guys a call. I mean, honest to god, sixty seven hundred dollars. We've already looked into this case. We've seen the paperwork. Tom, what would you like to add to it. When did this guy start ghosting you? He came out, you said, no less than seven times, charged you sixty seven hundred dollars to fix the refrigerator, and

it simply still did not work. Then he ghosted you. Yep, we actually have had him out nine times, nine times, nine times. Started in April and about April, May June. I'm looking at all the days here, August twice, in August, twice in September, and I had actually tried to call the office see if we can get somebody else to come out. Who's the owner? But who's the owner? Do you know who the owner of this franchise is? They will not tell you, and I

cannot find it. Who was the technician? His name was Elborne, very nice kid, but he was in over his head. He just didn't know how to fix it, and he didn't know how to fix it, and so he's doing his back and it is of Parker right, that is correct. I actually finally was so exacerbated after the nine trips. I called Promise Appliance, which was referred to me from Ferguson Kitchen in Bath. Yeah,

and then they came out and fixed it for forty six hundred right. I was one hundred percent intelligent on the unit, knew how to retrofit it, exactly what needed to be done. He said, Tom, I don't know why they took the unit out of the wall. And he said, oh my god, he touched the compressor because I think so hot it's going to start on fire sometimes. And tire of the companies like this. It's just like the old lady. Honest to god, it's just like evonn Orndorf.

Hey, here's the problem. They take your money, they don't fix it. They're out there nine times, they can't do it. Then instead of realizing maybe we shouldn't be working on Viking appliances because we suck and know nothing about them. Now that's my opinion, of course, but you know, instead of saying something like that and refunding the money, what they do is they just ghost them like you're going to go away, like you're not going

to fix your refrigerator. So then you have another company come out that actually acknowledges they did a horrible job. Is that correct, Tom? Yeah,

they did it in two trips. He came out, figured out the parts he needed, said we're gonna have to redo this come back and what did they say that the parts that the other company, mister Appliance of Parker used were incorrect or what was the deal ones there was of course, then you can't make proper connections and this and that, and the guy, you know, I'm not an expert on any of that stuff, and he says, you know what, Tom, that none of this stuff is going to work

like this, And I said, okay, And so you know he and how much was their total fix on it? Forty seven dollars. So there's another part I don't understand if you didn't have to tear it out. Yeah, And my guess is, let me tell you something that I can't. This part's going to drive you nuts. I think mister Appliance, when they came out, they misdiagnosed it. I know you ended up buying a compressor. Most of those compressors are good for my goodness forever. I mean,

I'll just say a twenty five thirty thirty five years on those Viking. I bet you didn't even need a compressor, but you'll never know that because they took the old compressor office. Yeah. I actually go over to their office to go ahead and see if I can meet with the owner, because this was pretty egregious. And where is it? Where is this guy's office, by the way, they're right off They're right off a Parker Road in four seventy, just north of the town of Parker. So hold on, hold

on. Do they have like a retail walk in office. They don't. They have a They're kind of on the backside of a little shop at and you go downstairs and you go around the back and there's an office there. And so I walked in and the dispatcher was there, and I said, I entered a piece of she knew who I was. You know what I'd like to do with the order? I'd like to meet you outside their office. Unfortunately, Tom's gone for a few days, so I simply can't do

that until we're both back. When he's back and I'm back, and these guys haven't Paige you yet, I'd like to go over there and at least do a Facebook live or a YouTube live and ask them why the hell they won't even refund it, why they can't fix it, why they're ghosting everybody. It's ridiculous, and I'm sick and tired of company's doing this, folks, I plead with you, hold on, hold on, I plead with

you. I plead with you right now. If you're listening to this show, imagine if you were in the position that Tom's in you need help. That's where we come together as a community. We're all troubleshooters. We all don't like thieves. We all don't like ripoffs. We don't like incompetent people attempting to fix things they shouldn't be. I don't know what other proof I

need to believe everything Tom is saying. Now. I'm going off of his word, but in my opinion, mister Appliance of Parker sucks, absolutely sucks. And if anybody out there knows the owner's name of that franchise, mister Appliance of Parker, please email me at help at troubleshooter dot com. I would love to figure out who he is, where he lives, and why he won't refund, or at least communicate with this customer why he won't refund.

Tom has been dealing with this since April. He finally had another company fix it for a lot less. They said this company really did not do it right. The wrong parts not good labor, the whole bit, but mister Appliance at Parker doesn't want to talk about it. They simply don't. And I sent a message up the chain to the franchise or and guess what, we haven't heard back. I thought Tom would have heard back mister Appliance of Parker three oh three six eight eight five two three three three oh three

six eight eight five two three three. I would not use these people. I swear to God. It's my opinion, but I would not use them under any circumstance. Based upon Tom's experience, these guys really suck. If everything Tom is saying is correct, they might be the worst appliance center in Parker or I'm sorry, repair center in Parker. Please call them up and then give me some feedback on what they say. Three oh three six eight

eight five two three three. And if you're listening later on to a podcast or our YouTube call, then I really want to get this guy's money back. I don't see any reason in the world why this guy shouldn't get a refund. They sent some kid out there. They couldn't fix it, according to Tom, and he couldn't fix it nine times. Imagine bringing your car back to the same shop, same problem nine times. Imagine the same furnace guy coming out to get you heat nine times and still can't do it right.

So if you want the worst out there, mister Appliance of Parker, my opinion onion the worst, mister Appliance of Parker three oh three six eight eight five two three three. I gotta take a breath. I'm gonna come back. We're going to talk to Betsy with an issue with Kia. Yeah, another recall? Boy, is it a day to day You guys need help, though, we'd love to hear from you. Three oh three seven one three eight two five five Go with a sure thing Denver's best roofer Excel

Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two all right three oh three seven,

one, three eight, two five five. You need help, I'd like you to reach out three oh three Martino. We got some open lines. Any issues. You have, something you need help with. And by the way, I do appreciate it, and I mean it when callers do get involved, whether it was with Yvonne the first hour or mister appliance this hour, we get a lot done this way. The pressure of the media is massive. I mean, honestly, think about hiring an attorney for like

to fifteen hundred dollars. That poor mover who's got to deal with Yvonne. It's going to cost more than that. So thank god there's small claims court will help them through it. But hopefully, with your help, Yvonne's going to do the right thing. We'll find out and if she doesn't do the right thing, we'll revisit her tomorrow. Yes, Yvonne, hopefully you're listening. If you don't want to pay them, we can revisit tomorrow. Same

with mister appliance of Parker. It's just kind of the way things go these days. You know, people might say it's doxing. I don't you know what I truly think of it. Is. I think of it as is real reviews. People like getting reviews. The owner of companies need reviews,

so your feedback to them is a free review. So when you call up, like mister Appliance of Parker that has ghosted a guy that spent sixty seven hundred dollars with them, and you're nice and you tell them, hey, look, how come you won't talk to them, you won't give them the owner's information. You just totally ghosted this guy. And more importantly, you never fixed it on nine different attempts, according to Tom, to get out there, mister Appliance of Parker. I'm gonna give the number out one more

time. Please get involved. This is a community show. Three h three six eight eight five two three three. But honest to God, be nice. This is not a threatening deal whatsoever. This is like, hey, what's going on? At least give us your side of the story and then you can call in and tell us what's going on? Now, Betsy, what's going on with this Kia? Well, I've gotten two important safety recalls for my Tia. So we had moved to Nebraska. We took vacation to

come to Fort Collins to get these recalls. Done. When we took it in, they said, oh, we can't do it because your engine's already knocking. Hey, hey, Betsy, Betsy, hold on one second. You said something I didn't understand. So you moved to Nebraska. I assume you bought the car out here in Colorado. Oh yeah, yeah. Why did you wait? Why didn't you just bring it to a Kia dealer in Nebraska? The nearest dealer dealership to us is Fort Collins. Oh my goodness,

okay, okay, so which one did you bring it to? Who was it? We brought it to the cute few dealership in Fort Collins. We bought the car from Thornton. Now what was the exact recall? Kind of give it to me in a nutshell, all right. One is an increase risk of crashing due to engine combustion damage. Okay, and it tells you don't drive. I have the car. I don't have a choice to not drive my car. And the other safety recall is, oh, let's see here, where is it? What kind of kiya? Is it?

Rushing fire? It has to do with your engine catching on fire. If it's parked or if you're driving, it doesn't matter. What is it? What kind of Kia. It's a twenty twelve Kia Soul. Oh my god, at twenty twelve? What warranty? How many miles are on it? One hundred and sixty three thousand, Holy moly? And what did you expect them? In those two safety recalls? What do they do? Does it say we just need to inspect? Does it say we need to replace?

But both of them had to do with the engine catching fire? Right, yes, So on the back it says KEYA will upgrade the catalytic overheating protection and if necessary, replace the catalytic catalytic convert and or engine at no cost to you. And then I show it to these guys and they're like, nope, nope, uh huh, well thank you guys. Yeah, I know you're not going to like this, and we can reach out to a

Kia dealer. But here's what's going on. That is for an engine fire, if that cat overheats and creates an engine fire, and if that did happen, is why they would replace your engine. Your engine did not catch on fire, nor did that catalytic converter catch on fire, so therefore there is no safety issue with yours. The only thing that would be covered by that safety issue. From what you're telling me is if the cat caught on fire and the engine caught on fire, then they would both need to be

replaced. Neither of those things happened. So when you went in there and said, hey, what's going on with this? The only part I probably disagree with them is they're saying we're not going to replace the cat because the engine is already knocking. I don't know if that part's proper, but I can tell you this, I don't see in any way why they would owe you an engine. Does that make sense to you? Yeah? It does. But if this is a safety recall for human safety and it, but

that has nothing to do with the engine. Once again, what I said, if you listen to me, is that cat part. Are you still driving it around? I mean? Or did he get to the point where you can't even drive it? I still drive it thee knocks. So I don't understand if you needed a cat, why they wouldn't replace the cat because it could still catch on fire. But I one hundred percent know why they're not doing the engine. Why did they tell you they're not replacing the cat

simply because the engine's knocking. Yeah, that part I disagree with and I would like to know their logic on that. So maybe they're saying the vehicle is at the end of the life cycle and it's worthless at this point. How loud is it when you drive it around? It's quite a quiet knock, and it knocks that idol Okay, Like I said, it's quite a quiet knock, but it still gets you around, it does. Now did they say that your cat? Did they say that your cat was not affected

by the recall? No, they just said they will absolutely not even do a diagnostic to find out because one guy said you're over one hundred thousand miles and the other guy, the service manager this morning, said you're over one hundred and fifty thousand miles. And I'm like, hey, deputy, is Deputy Scott is anybody on YouTube? Is Scott listening? Deputy choppers Scott might be as well, Hey Chopper one of YouTube, would you call over please?

We have deputies out there that help us all the time. So Dollar or Chopper, let's I don't care, Suzanne, give it to someone or but I want you to call that Kia deal er that she brought, not where she bought it and ask so Kelly get the information from these folks off the air. I don't understand the cat part. I understand they don't owe anything for the engine. I mean, I get that. I agree with

that one hundred percent. But what I don't get is if they're still driving around and the knock's not so bad, and they're going to keep driving it, why they wouldn't check for the safety recall, which doesn't have anything to do with warranty. It's a safety recall. They're supposed to check and make sure that cat's not going to catch on fire. So that's what I want you to do. If you have any questions, email me. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a

cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance. Pay too much your coverage at dozens of insurance companies find out Now three oh three, seven to seven to one

help. You'll think you're his only customer when you choose Frank Durand the real estate man to list your home with Remax Alliance three all three nine two zero sixteen twenty two, ripped up news need advice, so you don't have then come run into just as fast as we can show, Shooter's gonna help come. Man, this is the Troubleshooter Show now, Tom Martinez, welcome, Welcome to the show. The only show, but it's Kindra here to solve

problems, answer questions, take complaints. We go after the bad guys. In fact, if you have a problem, if you've been ripped off or taking advantages, I'd love to hear from you. You know. The other thing we do is we focus on education of the community. We truly are a community show. And when I say that, the community can be the entire country. We have a lot of people that listen to us on our podcast and on YouTube and man, we had a caller today from New York,

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We love when that happens. You can get through right now, We've got a couple open lines three oh three seven, one, three eight, two five five, But I want to take a few minutes and talk about something that's very important to our pocketbook. That's interest rates in buying a house. There's a lot of people at this point. Hey, Brent Ivenson, ideal home loans. When was the last time we saw rates under it? Let's just say five percent on a thirty year fixed mortgage. Dragon, do

we have bren up? He says he can hear me, but I can't hear him. I simply don't have you, Bran. I'm sorry, I don't know if your MIC's off at your house. He's remote with us today. But when we figure that out, we'll go back to it. But I'm dying to dig into that stuff. Three oh three seven, one three eight two five five. Hey guys, So I've got Stephanie Thomas and studio with me, and I also have Frank Duran in the real estate. Man.

Let me ask you, guys, I don't know if you know the exact answer, but when was the last time rates were below four percent? Do you remember when one of your clients closed? Well, that's been Mark Gosh about a year and a half ago, I'd say, Stephanie. And it absolutely kills buying power, doesn't it. It greatly reduces it. You can get to the point where you qualify and if interest rates move let's say, I don't know, a point within three or four months before you close,

it can take the deal off the table. Yeah, market think of it like this. We went from eleven days of inventory to a little over two months of inventory, seeming so right now we're two months. Oh no, no, I mean when rates have changed. Oh, we kind of hit that brick wall. We went from three and a half four percent interest rates to seven percent seemingly overnight. Explain to people what that inventory means. My perspective or my understanding is this, if you have eleven days of inventory.

The average house is sitting on the market for eleven days. Well, I'll tell you what. No, In fact, good point. What we were seeing back then it was if a home is on the market more than two or three days, that was like an eternity. But what does that mean when you say eleven days? What sure? What it means Mark really is that there's just no inventory for buyers. So in other words, there's far more buyers than homes available. But Frank, I'm still not understanding whether

you said one hundred days of inventory or says, what's the difference? Here's the difference? Typically we want to see somewhere. I mean, I guess in a normal market, average market, maybe around three months in inventory, right like where buyers have more choices, eleven days. I know I'm not phrasing the question at this point. My question is is to fine what that means? I don't understand. What if I walked up to someone and said,

you have eleven days of inventory on your widget? Does that mean you're going to sell out of all widgets eleven days? If no more homes came on the market, you'd be out. Yeah, it eleven days okay. Yeah, so the sweet spot when it comes to what we're talking about, eleven seems crazy on the buyer's side because you're going to be spending a lot. So yeah, so we were getting those mass bidding wars. We were selling some of these homes mark on over one hundred thousand over asking over the

appraise value. The buyers were bringing the difference. It was insane. Was that same thing going on in Colorado Springs? We were absolutely seeing that type of market to just almost no inventory. Yeah, how does appraisals work in

that circumstance? So when you go through a lender, you have to get an appraisal, and let's say the appraisal comes back at I don't know, five hundred thousand, but there's a bidding war at the end, and someone ends up bidding six hundred thousand for that house, so we're one hundred thousand over appraisal. They would have to come to the table with that cash. Yeah, that was not uncommon back that a lot of people were putting in

what's called appraisal gaps. So they'd say, okay, if the home don't appraisal will bring an extra fifty grand. But Frank it's not really my argument. The point of clarification. Real estate is pretty simple to value when it sells, because it's worth whatever the hell it sells for. I mean, you can have an appraisal for eight dollars, doesn't mean it's worth eight dollars. You can have an appraisal for two million. It doesn't mean it's worth

two million. It is worth whatever it closes at. Wouldn't you agree with that? Well, I think in principle that I would agree with that. True. See, but the reason the bidding wars were going on is because you only had eleven days of inventory, and it was bringing the price of the property supply and demand up, so arguably the property was worth in the example I've gave six hundred. Sure, I think impressed lenders didn't look at it that way. Well, it depends sometimes on the appraiser mark. Because

here I could get I kid you not. I could have and I've seen this happen by the way, I could have five properties in a row, appraise at value, praise the value, praise at value, praise of value, and then one appraiser says, Nope, I don't see it that way, right. I had one I sold in was a Green Valley ranch. First deal fell because the appraisal he couldn't apraise it. Go to what don't mean he couldn't approa In other words, he said that the value we sold

it for was higher than what he would appraise it for. So that deal feil mark. Now watch this, we went right back on the market. New buyer knew appraiser. That new appraiser comes in says I can praise it. I could an appraiser though here, Yeah, this is so crazy. Brent Ivanson's up. But Brent, maybe you can chime in on this. We're talking about appraisals. You're a lender. You got to have that appraisal in order to justify front and your own money. I get all that,

but here's what's killing me. So we're talking about eleven days of inventory. We're talking about that period of time a few years ago, whenever it was and when people got in these bidding wars because they had to have a house,

the price of the house would go up. And this one case Frank is talking about, they had an appraiser come out and said they can't appraise it because they won't even appraise it for the value of what it sold for already, right, Frank, that's right, So Bret, think about that my understanding with real estate, and please correct me from the lenders side, that's what sets the damn, That's what sets the value of the asset is

how much someone's willing to pay for it. So how dare an appraiser say that's not worth six hundred thousand, but there's five people bidding six hundred thousand dollars on that home? How does that make any sense? And then in Frank's case, what we just talked about even crazier. The house literally sold for six hundred thousand and the appraiser says, well, it's not worth that. I mean, of course it's worth that someone exchanged greenbacks for that piece

of property. So what you run into with that mark again, you know, and you said it earlier in the show. Hey, just because someone's willing to pay that for it doesn't mean it's necessarily worth that. So what they'll do is they'll look at comparable sales, they'll look at recent sales.

Now, yes, there is some up in the market that you can look at, but what we were running into is you had so many bidding wars going on and you had people paying insane prices simply just to get into a home and win that battle again, essentially is the way people looked at it. So you know, from us from a collateral standpoint, we rely on the you know, license appraiser to tell us here's what the value of the

property is. And so what we were seeing in those periods of time is if we were going above and beyond that appraise value, those buyers were having to bridge that gap with additional cash to cover it. Now, ultimately, if the market held in something, continue to to go up and continue to sell that price. And yes, that was a valuable comp after the fact, but in the middle of the transaction it's not. I guess you hold on, let me take this break and come back, because I've got more

questions on this. I understand what you're saying. But then I go into Okay, at what period of time is the value? The value? Is it three months, six months, a year? But that's kind of where I'm going. And then this kind of ties back into another issue going in on Colorado, which is property tax is so high, where do they get that value that they seem to take the highest possible comp in the entire world, and that's what your houses worth. So seriously, the state seems to

be doing the exact opposite of what an appraiser would do. But everybody hold tight, We'll be right back. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation in comparison, and call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three

all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two all right, quote three oh three seven one three A two five five. We had some technical difficulties over the break. Hopefully we'll get up mister Fuller again on the next break or the forty five talk to him and let's continue on with Brent Ivanson.

Brent, so I want to I want to kind of dive back into exactly what we were talking about. So the value, how long after an appraisal and someone spent So if someone did was in a bidding war and they're trying to refinance now and they're calling you guys up in the appraisal, they ended up coming in one hundred thousand over appraisal. What happens when they go to refi or has a value of the appraisal actually caught up with the property

at this point a year or two later. Yeah, assuming that we continue to have sales, yes, typically it will catch up. So you know, to answer your question before we went to break. Once that transaction has closed, then that becomes a viable comparable or a viable number for the appraiser used. So it's once it's closed where you get caught in this catch twenty two is when you're in the middle of buying and you don't have something that's

appraising for that that's a like comparable in the area. That's where you run into that issue. I gotcha now, interest rates right now. I was just googling, and it looks like everything for a thirty year fixed is seven percent right now? Is that about right? Yep? That's correct now when we talk about your interest rate guarantee. I just had to throw this in here. If someone had to move now where they found the house and whatever reason they got to get a loan. When interest rates go down, even

on even on a refi, you guys will refinance them for free? Or is that just another purchase? How does your interest rate guarantee work at Ideal Home Loans? It works on a refinance. It works if you need to sell the property you're in and buy another property. Maybe you need to downsize, maybe you need to upsize, maybe you need to buy a second home, a vacation home, no matter what. With our interest rate guarantee and

evolved by Ideal Home Loans. Once you've done a loan with us, any loan you do after that does not have any lender fees attached to it whatsoever. Zero. That's pretty cool. Now, how about business in general? And I know I'm putting you on the spot. I'm talking to two realtors here that I've known forever. Guys, this part's going to sound a little weird, but Frank, how is biz right now? Just to put it down, how is business of selling homes and buying homes? We're moving them

right and left. Mark, the market's picked up, yeah, and we receiving more buyers in the market. Now we're past presidents a week, and I think we're gonna see more buyers in the market too, Stephanie. You know, what I'm seeing is really location driven for me, because I do work in several different locations. For instance, the mountain market out to the

west of Colorado Springs is definitely moving slower than in Colorado Springs. So all the properties I've worked on in Colorado Springs, just the you know, general residential homes, I'm moving those quickly, and I'm starting to see a lot more activity in some cases multiple offers. Even the properties that i'm seeing you know, out west, though we're still seeing you know, significant days on

market. So and then this brings me to you, Brent, on the lending side of new purchases or yeah, well new purchases as far as you go, how is biz compared to I don't know, three years ago. You know, it's definitely slower than it was three years ago, for sure, I think we would all agree on that. But it is starting to

pick back up. I think what you're starting to see is that the consumer has come to the realization that rates at these levels are here to stay, that we are not going to see this dip back down to the twos and the threes. Now, ultimately, are we going to see some relief and rates down the line. Yes, if the FED starts to cut, the

FED starts to actually pivot. They said they've pivoted because they are no longer high, but really, until they start to cut, that's when the true pivot's going to take effect and have an impact on interest rates and mortgage rates. But right now we are seeing it start to pick up. But you know, one of the things we're concerned with with our buyers that are outlooking is it is this bidding war starts back up again, what are we going

to have happen to home prices? And then furthermore, is rates go down in the future, does that bidding war get escalated even higher? And do we have even more people out shopping because of that lower rate? Well, and right now, when it comes to what you're doing in most of your lens are probably new repurchases or a new purchase is compared to refise because of that interest rate. Is that correct? Or people are still starting to pick

up on the refi as well? You know, we still have people taking advantage of refis despite where rates are at You know, if you're someone carrying a significant load of credit card debt, it doesn't matter what your interest rate is on your first mortgage right now. Consolidating it all, even at the

higher rates, is going to save you a significant amount of money. And then we also are seeing people that we're considering buying in our own opt to just stay and remodel, and they feel like that's a much cheaper ordeal to go get one hundred thousand dollars out of their house, even at the higher rate, than it would be to sell, go through that whole process and buy something else that maybe they might have to fix up as well. Hey, Berett, do you see people allowing buyers up at home to take over

their mortgage and maybe get a higher price. Because if you have one hundred thousand dollars house and you say to somebody, you know what, I'll keep paying the mortgage, but we're gonna charge one hundred and twenty thousand, is

that happening at all? You know, you're seeing some assumptions. The challenge with that doc is that what you run into is they still got to bridge the gap between what the loan balance is and what the sales price of the house is with cash to be able to assume that loan, so we aren't

seeing a lot of those be really successful. The other thing we're running into, too, is that ultimately the servicer has to approve that assumption, and when you look at it from their perspective, we don't see as many of them get approved as you'd think you would, simply because they would much rather have that loan get off their books that they're only earning two and a half percent on and replace it with the loan that they're earning seven percent on.

Absolutely, So let me ask you this, Brent all In all, you talked about credit card debt, and I get it. Some of that credit card debt could be twenty twenty eight percent when you guys even at seven percent and wrap it back into the loan. I mean, not only are they saving on interest, but they're actual cash flow depending on what those credit card

payments they actually generally add up in a better cash flow situation. Or is there times that they're basically saving money on interest but they're paying more money out a month. No, you know, what they're doing is they're saving on

cash flow each and every month. You know, for example, We had a client that we helped last month save nineteen hundred dollars a month by consolidating their debt, and what we ended up doing was showing out how to take half of that cash flow we created apply it back towards their new mortgage, and when you look at that, they are going to pay less interest over the life of the loan on all of their debt than that they had left it outstanding the way it was, even with their low mortgage rate in the

threes that we took them out of. So there are opportunities to restructure this and to get ahead financially and to really work and you know, work smart with what you're doing, and take some of the cast flow that we're creating and put it towards your new home loans so that you can be debt free sooner rather than later with all of your debt. Yeah, it's it's pretty crazy out there with money right now, and it really doesn't matter car loans

are high or everything. When do you now I'm asking you to use your crystal ball, Brent, when do you see rates getting down around five again on a thirty year You know, I think we may see that later on this year mark. You know, the big thing's going to be is when does the FED start cutting and how aggressive did they get? Because I do think you're going to see them make cuts, you know, probably midsummer.

The big question is how aggressively do they get? And then they're going to stop well before the election because as you know, they do not want to be they do not want to be seen as a political organization in any way, shape or form. They don't want to favor one party or the other. So they do what they're going to do and then pause well ahead of

the elections starting and coming into the election. You know, I was just looking at this where I pulled that seven percent as of February twentieth's listen to this man, So a fifteen years five point seven, I mean that within itself over if you calculate, let's just use those two. I just want people to think about this. Seven percent on a thirty compared to five point seventy five on a fifteen over the life span of that loan. How much

interest do people save that fifteen compared to be thirty same dollar amount. So if you look at that, if you're looking at and I'll just give you on an annualized basis to keep it easy. Yeah, So on five hundred thousand dollars at five point seventy five percent, you're going to pay twenty eight thousand, seven hundred and fifty dollars a year in interest. Oh my god, seven percent. Okay, you're going to be paying thirty five thousand dollars

interest. So it is a significant amount of money. I mean, if you can afford to go to a shorter term, it absolutely makes sense and you will save. And again, the other thing for people to keep in mind, and I'm sure you know Frank and Stephanie talk to their buyers the same way that we do with ours, is that, look, what you're

getting in a payment right now is not your forever payment. Rates will come back down, rates will moderate, they will settle back in, and when they do, you're able to refinance and take advantage of a lower payment. And that's where your interest rate guarantee comes in. But let's go back to that for a second. You're talking thirty five thousand versus whatever it was twenty

eight thousand, but one is times fifteen and one is times thirty. I mean you're talking, you're you're talking way more than double an interest just by that fifteen to third or that thirty going down to a fifteen. Well, for sure, you know, and we tell our clients all the time. You know, when you borrow money, so much of your payment in the

beginning goes towards interest and so little goes for its principle. You want to get to the point where those paths cross, and you can do that as a shorter term loan or loading up on extra payments or applying extra principle to your payment each and every month. It you makes a huge difference. Using that same math you were just talking about the thirty five, the same math,

what's the buying power difference, or what's the mortgage payment difference? So on that fifteen year, based off whatever number you used to begin with, what is the mortgage payment? So on the fifteen year, your mortgage payment on five hundred thousand dollars would be forty one fifty two a month, and on a thirty year it's seven percent, you'd be looking at thirty three twenty six. Oh my god, that's that's the reason why a lot of people

do thirty Here it's purely the buying power. What is the breakdown and then I got to take a break of the loans? You do? Are they like six I'm talking just I'm talking. I'm not talking arms and everything. Thirty versus fifteen? Where's the man? The overwhelming majority is a thirty year fix right now, because when people really are out there buying, what they're

really buying is the payment. They're looking at what they can afford in their budgets every month and what they can make in terms of a house payment. And so nine times out of ten they are going straight to a thirty year mortgage because it's a lower payment and give some additional buying power. That's crazy, all right, Everybody hold tight. We do have lines open. First time to date three oh three seven, one three eight, two five five. Steve, you hang on, he's got a question on a loan.

We'll take Dad after the break. Three oh three Martino, go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up, free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out

now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, did I tell you, guys, is Paul the water Man? Yup? He was at at our house, Susanna, What do you think of our water softener? Just be honest about it. I absolutely love it, Mark, Why? Why? Why? For my hair don't have

white junk all over the bottom of the shower? Why the only one in the world that I don't tell a difference to me? The water softener feels I hate to say, soon my best hair days of my life. Mark God, So hubby's out there, husband's out there. If you want your wife to have great hair, call Paul the water Man. But in all honesty, I'll tell you what I love about it. It took me about a week to get used to. But the coolest part about it was the

money I saved. That's my favorite part. But my wife's happy, and honestly, I thought it would change the taste of the water. It hasn't. And that residue in the toilet, that white build up in it and at the bottom of the shower. In the bottom of the shower, all of that went away, and he told us it would do that, And what I did know it was actually starting to corrode the pipes. So if we didn't have it done, we might have had another issue later on where

the pipes start leak. And so we say, Paul the waterman the best for less, give him a call, he'll come out. He will actually do a water test right there in front of you, tell you what's going on. He can get rid of all those bad things in the water as well, like those forever chemicals that can pretty much kill us. Eventually three h three eight six' two fifty five fifty four. Waterpros dot Net is his website. Now we've been talking a lot about mortgages and homes guys.

You know. In fact, Brent, are you still there? I God, Brent, can you hear me? It goes in and out. He's on he's on what we call a remote line, so he's coming, he's coming in and out, and I'm just not sure why. So in studio with me Frank Duran, the real estate man, Stephanie Thomas, Frank, what makes you better than other people. And I'm being dead serious. There is people out there that advertise that if they can't sell your house, they'll

buy it plus give you five thousand dollars. And I'm not going to go into who says that, but I hear those commercials all the time. How is that possible? How couldn't someone say, if I want to sell my house for a million dollars and I signed with them and it's not sold in thirty days, he's going to buy my house or she for a million dollars. Tell us how some of these things actually work. They sound great when you hear them, But in all honesty, how does something like that work?

To the best of your knowledge? Oh well, things like that markets. It's more called shock advertising the smoking mirrors, but go ahead. Yeah. And the way something like that will work is that there's a guarantee, there's a set price ahead of time. In other words, there's no way in the world they'd be able to cover that if a seller said, okay, well my price is a million dollars when the house maybe it would sell

for five hundred. So they may come and say, okay, on the open market, we believe it's going to sell for five, your guaranteed price is four hundred and thirty thousand, so they're not taking a big risk. So if we can't sell for at least the guaranteed price, they're selling it for under, Yeah, that will buy it for cash. Or if we can't sell for at least you know, if it's supposed to sell for five, we can't get you at least four to seventy five. I'll right you

checked for X or something like that. What are some of the other tricks you hear out there from your competition? Oh gosh, Mark, there's so many of them out there. And how I want to go back to what we just talked about and the person that advertises at without using names? But how can they say they sell more homes than you do? Because anything I've looked up you sell more homes. Yeah, that part I don't know, Mark, I really don't know the rule with that I could tell you just

my own knowledge. I know we're not as real estate people. We here to a hire code of ethics. We're not supposed to mislead the public. So I don't know how they get around those things. I have no idea. I just know that we stick to what we do best. And you know, Stephanie, do you have any people in Colorado Springs that are realtors that advertise a bunch of malarkey? Yes? Absolutely, what because similar things

you guys were just talking about. I knew a broker who promised the buyout clause, but they also tended to offer that at a much higher commission rate as well. So ultimately it's what they came to terms with, you know, their potential client on. But there's definitely some things built well, there's just things built into the contracts so people know upfront that hey, if we make this guarantee to you, then you know this commission rate is going to

apply. I've seen that in the past. I don't know if people still do that. That's not something that I get involved in. I don't make those kinds of claims. What I promise my clients is I'm going to work absolutely to sell your home. I'm going to do the very best I can. I'm going to keep you informed with the market conditions, and you know, some of those outlying areas we've got some higher days on market, but I'm going to keep my clients informed. I'm going to continue that whole time,

and I'm going to do what I know is right. So, hey, Stephanie and Mark, go ahead. Do these two guys have something that is rare? They have integrity? Yeah, it is gay. I don't reply, they don't exaggerate, they do what they say they're doing. And I've never met a more honest person than Frank. Oh Frank, I forgot you used Frank. Yeah. Yeah, So Stephanie brought up something and Brett Ivenson's back listening to us. Listen to this. So Brent, a buyer

goes out and gets an inspection done on a house. The inspection shows whatever's wrong with and of course the buyer is going to use this information to try to get the seller to come down on price. The problem is the insurance company, who was going to you know, ensure the house the homeowner's policy, looked at it and there was so much stuff wrong with it. What

happened, steph They actually declined coverage. And I will say, there were a couple of things on the inspection report there, but we actually provided the insurance company the resolution that said XYZ was being addressed. We we they still declined it. They flat out declined coverage. So we want to go to

a new company. So Brent, as a direct lender, I want to ask you this, do you guys ever look at that inspection report and go there is no way we're going to lend money on this because apparently the furnace is fifteen years old, it needs a roof or whatever. Does that happen to where that those problems with the house just totally nicks the deal on the

lending side, like it sounds like happened to Stephanie. On the insurance side, Yeah, you know, Mark, we'll run into We'll really look at the appraisal and we look at more safety and soundness issues than anything else. You know, we typically don't get into the inspection. Sometimes we'll see those, sometimes we don't. But really what we're trying to pay attention to is does the appraiser note that, hey, the roof needs to be repaired?

Is the appraiser note that you know we've got you know, obsolescens or issues? Structurally? Can people pick out their own appraiser just like they pick out I thought they could pick out from a pool, But the person, the buyer or the buyer's REMP cannot pick it out. It's always going to be the lender, Brent. Yeah, And what we do is we have an elite panel of appraisers that we use just because we've worked with them over the years, and we know the quality of work we did they do, and

we know that they know what they're doing. So you know, there is some insulation there. Most lenders will have an elite panel or their own panel that they've set up just based on people that they've worked with over the years, because look, you do you can use some appraisal management services and you

will get some guys that don't know what they're doing. We've run into that in some outlying areas where our appraisers here locally in Metro Denver won't go out to an eastern Colorado location and we've wound up with some guys that are not exactly the best. All right, everybody, hold tight, Brent, hang with us, hold on, go with a sure thing Denver's best roofer Excel

roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, three oh three seven one three a two five

five. We have another hour to go. If you've been ripped off taking advantage of I want to dig into some problems next hour. We do have lines open three zero three Martino three oh three seven one three A two five five. I want to ask my my panel here. We've got great people in studio, Stephanie Thomas. We have Brent Ivanson, Frank Duran, the real estate man. What do you think? The number one and I don't know how true this this is I'm looking at, but the number one issue

first time home buyers make. What do you guys think? I want everybody to give a separate answer somewhat quick. The number one the number one thing, number one mistake a first time home buyer makes. I'll go first, Mark. I think it's the fact that they don't think they can afford to buy, despite the fact that they're paying rent of three to thirty five hundred bucks that's right. In fact, how this this particular list breaks it down is not figuring out how much a house you can afford. And I would

say that's exactly right to what you're saying. They have no idea if they're paying rent of two thousand dollars or whatever average rent is, they don't know what that correlates to in buying a house, right bent, Yeah, absolutely, I mean you've got to know what you can afford. And look, you know, we've all we've all seen it where you know, people get off and running and want to go out and look at houses. I mean, the first thing you've got to figure out is one what works within your

budget, and then two get pre approved. I know Frank and Stephanie will both echo this sentiment, is that you've got to know exactly what you qualified for because it is a competitive market out there. If you go in, you got to have our ducks in a row. You just said, that's that's an interesting thing. So you two the realtor side of this. If you guys have a client that's not pre approved, I mean their offers not even looked at, right, why would it or how does that work?

Or you just simply want to right that credibility mark. Yet, honestly, that's the first steps get pre approved. Absolutely. Okay, what if someone says, hey, I'm gonna pay cash, then what you just get a letter from the bank or something, some proof of funds exactly. And then, Brent, here's something. I know you're in the business, but there's rates everywhere. I was just googling some other rates. I see them at seven percent. I see them a little lower than seven and I'm talking to

thirty or fix. But I see some companies that are close to eight. I mean, don't shouldn't you shop around a mortgage? And I hate to say it to you, I mean you're one of our sponsors, but shouldn't you shop around? Absolutely? I mean you asked Frank and Stephanie earlier. You know, Look, there's a lot of unscrupulous people out there that will give you things or promise you things that they can't deliver on. We see it all the time. We see below market rates offered day in and day

out by other companies that we know they can't do that. And the trick they're using is they will advertise an FAHA interest rate because FAHA rates are typically a point lower than conventional rates because of the mortgage insurance. But they leave that little detail out, and so consumers are tricked into believing that that organization's got a blow market interest rate, when in fact they do not go with a sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay a

cent until you're content. Wait time for an insurance checkup free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Yeah, ripped up news. You need that? Who you don't have? Run

anxious as you can show? Shooter's gonna help? Come is the Troubleshooter Show? No, Tom Martinez Welcome, Welcome to the show. Only you know I mean that the only show of it's kind. We're here to solve problems, answer questions, stay complaints. Now's a great time to get through to us too. For the life of me, I'll never understand call volume on this show. The first two hours all we had was busy lines in BAM. For the life of me, I will never get it. Tom and

I discuss that all the time. But now is a great time if you need to get through three zero three. Martina will fight for you. If you've got a bad contractor you want to point out or a bad experience with a company, Honest to goodness, this is your this is your place to come. Three zero three seven, one three eight two five five three ozho three Martino. I've been lucky enough to have some great guests in studio. Frank Duran, who I've known forever. He sold our house in Castle Rocky,

helped us buy our house in frank Town. Stephanie Thomas, friend of the family forever. She's a realtor up in the Pike's Peak region, So Colorado Springs. How far do you go, Stephanie? I mean, do you sell stuff in Pueblo? Very little in Pueblo, I mean like generally, just not generally, just not. And Frank, how far do you go when it comes to north I mean, do you go to four Collins or no? I go as far as Firestone and as far south as Castle Rock and Parker. Okay, Gibney, I really want to ask this.

And by the way, Brent Ivenson with Ideal Home Loans is on with this as well. Brent, is he up Dragon? Oh? By the way, Dragons joined the show. So I want to ask a secret on what you guys do. Frank did something that was perplexing to me when I first met him years and years ago. You came in, I hired you to sell our house in Castle Rock, and you actually set the price lower than

I thought we could get for it. And I was just based upon other homes in my neighborhood, say models selling, and you came in and priced it lower. And I'm not going to say I argued with you. I trusted you. And I think a lot of people go, what is wrong with this guy? No wonder he sells so many homes, he sells them for less money. Yeah, but that's not the case. Why do you do that? Well? You know, Mark. And here's the thing I always tell the sellers. Look, you are the boss of the price,

not me. I'm going to give you my suggestion. I'm going to show you what works. I'm going to show you why it works. I'm going to show you real life examples, and so I'll say, look, you know, you could start higher if you choose this is the pros and cons. If you do that, you get price here or here. Look at this strategy here based on this market and the lack of inventory. Look how much demand you'll get. So the one we put under contract the other day,

I think we got fifty two to fifty three thousand over. We got about twenty five thousand higher than evening. He thought we could, Like you already know that, right, Yeah, it's not how you start the races, how you finish. So my neighbor and I hope she's well, I hope she is listening. She went with a realtor I've never heard of. They had their house up for three months last year, got maybe one or two lookie loose, I think you know my neighborhood. It's very hard to

comp Every house is different. Yeah, you can have a house it's built in oh one, a house that was built last year, and a house built in the fifties. I mean, you can have homes with barns. You can have homes with thirty five acres and homes with six acres. It's just different everywhere. So she had it up two or three months. December came, they took it off the market. It sat for about two months off market. She just put it back up or the raltor did same exact

price. It sat for empty or are with no offers. Why would anybody do that? I think sometimes people get more tide mark to the price and the amount they build up in their minds versus what the market's going to pay. And you know, it's kind of like that quarterback in the pocket. There's a timing. He's got to get rid of that ball. When he sits there too long, pedaling around, you know what comes next. He takes a sack. And that's what happens in real estate when you sit on

the market too long. Hey, Brent, I want to bring you into something here. When people are shopping and all of a sudden they really want it and the price is going up, there is a small bidding war. What Frank does and Stephanie does virtually on every single home they touch or they sell people that come in. And I'll know I know this just from experience when we are out in Louisiana looking for homes. The fact I'm a cash buyer is massive. I can close in five days, and that is a

big part of it. So how does someone Brent going through a lender like Ideal Home Loans possibly compete with someone that can close in you know, five or ten days enough to run some inspections or maybe even not. Maybe maybe I'm just willing to close the next day on that house and that's my prerogative. So how does someone compete if they have to have a mortgage, Well, what you've got to do is get fully preapproved, and that's what we

do. We go through everything. We clear the income, we clear the credit, we clear the assets, we clear all the verifications so that when they go write that offer, we can close in as little as two weeks. Because what you do find oftentimes when you've got a cash buyer they like to negotiate, is they head down that path. They aren't typically foregoing inspections. They're using that cash as leverage, and when inspection items come up,

that's when they really start to put the screws to the seller. So you know, oftentimes you'll find that if you've got someone who's fully pre approved with a lender that can close quickly, we find that we do very well in this competitive market, even up against cash buyers. And we also have a cash buyer program of our own that we can turn our buyers into cash if need be. But we really don't have a lot of issues with needing to go that far. Yeah, it's kind of crazy when you know if you

can do a cash purchase, because it does it motivates that seller. If I'm selling a property and Frank brings me or Stephanie brings me a bunch of offers, the ones that go right to the top are the cash ones. I mean, that's that's always going to happen. But Brent said something that made me think of a home we put in an offer on in Louisiana and Slide Dell. This was last year, and I think I was moaning and grown in to Frank about this. We put in a cash offer forty thousand

higher than what they were asking for. I said I would close in five days. We didn't even look at the property. Brent this, Uh. We actually did a walk through with our realtor out there on Zoom. But she knew enough about Suzanne and I she knew this was what we wanted. So we make that offer. Submit it, they decline it. They did not close on that property for about three months, and they ended up selling it for less than I offered. So someone came in, how does that

happen? I mean, Frank, I've asked you this one hundred times? How does it? Does it? Let's be honest. Is my realtor suck in in slidell? Well, Mark, did you ever watch mister Rogers when you're a little kid. I'm joking, No, I'm shucks and guard guard Yeah, no, you know, honestly, Mark, it's boy. If I recall, I think it had something to do with it's like a community

thing over there. And they said, So here's what my realtor said when I started hammering her on why we didn't get it now, I thought someone offered more money and that's why. So you really don't know what happens until it sells, and when it sells, so months later, when it's sold, and how much it's sold for. All of a sudden, I'm calling her up and I'm going, what the hell's the matter with you? How

did you possibly lose this for me? And all she could say. All she could say is the neighbors wanted to meet the people moving in, and I think of myself going, now, wait a second, I've had a lot of neighbors in my life. When I go to sell my house, you know what, I'm selling my house. I'm not thinking about Joe Blow. I mean, it's kind of crazy. Yeah, that's that is the strange. It's rare. Mark. I've never personally seen something like that and

offer taken like that personally. But I think too, the hard part is you're not there personally when your agents having a conversation with the other agent. That's why it's I want to ask Brent something after this. I'm going to take this call through three two five five on an express lane. Hold on Alex one second. I appreciate you being patient, but Brent, I'm going to ask you this afterwards. So I'm going to give you a second to think because it is kind of putting you on the spot. But how long

up till the day of closing? Another words, I'm going to phrase a question like this and think about it. Really, if you find out a client's gone through everything and the day before closing or the day of somehow you get win that they lost their job. Does that put the kebash on the whole thing. Alex. What's going on with your question on the express lane Alex, Yeah, apparently my daughter went to Denver from Springs in my wife's

car. Yeah, apparently she crossed that solid big deal these days, man, it's a big deal. You cross it. It's a seventy five dollars ticket. Yeah, it's a SEGNI five. But the ticked it on my wife's name. Yeah, that's it. That must mean the car is registered in your wife's name. Yeah. Yeah, my daughter was visiting from Germany. Yeah. No, it sucks. So you have a certain amount of

time, I believe from the time you got the notice. On that notice you can go through and appeals online and that information should be on that notice. If that appeal is denied, then you have a certain amount of time to ask for an actual magistrate or a court case where you'll go in front of the judge and try to prove that it wasn't you. Now, whether she owned the car or didn't, I'm not quite sure how that part works

yet. They might simply say because she owns the car, unless if it was stolen and you gave authorization for someone to drive it, still you still owe it. But I'm not sure about that part of the law, and I would love to hear from someone that has actually gone through it. But what I do know, and I want to stress to you if if you

are going to fight it, those dates are very important. If you don't do it within thirty days from that notice or maybe forty, you give up your right to actually appeal it and see a judge, then you definitely owe the money. And I think they double it to one hundred and fifty bucks. Mallam. Yeah, it's been like a week and a half once you got to notice. Yeah, so I would go online and I've been to

that website. It is literally right on that ticket somewhere. You go to the website and the first part of the appeal you can upload different files. I saw the upload button and you can give them your side to the story. But once again, I don't know if the fact that your daughter was driving it if you have to turn her in for example, or say if the car was stolen. That's the only part I'm very hazy on. I

just don't understand it. And then that brings up a second matter of fact, is I understand you don't have to rat out your wife or your husband. So if it was your wife or a husband, I just don't know that part. But man, Alex, we are getting calls on it three four a week. Well did you did you tell your daughter cop up to seventy five bucks? Maybe that's where this needs to go. No, No, I just thought i'd call you guys and see if you've heard of this

express lame fiasco. Yeah, and it's gonna get worse, And I'll tell you why it's gonna get worse. Right now, there's double lines. People hopefully will learn, like your daughter or myself for that matter, or Tom, not to cross the double lines because you're gonna end up getting that ticket or you risk atting it. And then it's just a hassle no matter how you look at it, in order to fight a seventy five dollars ticket, I think of the time and effort it goes into that. In most cases

it's simply not worth it. But wait till it's speeding, and that's coming real quick. In other words, they're going to have these speeding things out, these high cameras set out and if you're actually speeding, you're going to get the same form of ticket in the mail you've got thirty days to dispute it and prove you're not speeding. But yet they're going to be able to prove that you were speeding. So once that part's implemented, think of how

crazy it's going to be out there. And that's on the express lane. I don't know where those cameras are going to be set up, as far as as far as my knowledge goes, I don't know if there's any setup that are in operation. I don't know where they're going to put them. I would assume since they made them legal last year, at least in the state of Colorado, that any municipality could probably put them up anywhere. But I just don't know the answer to that. I mean, it's just brand

new stuff. Man. Yeah, okay, well, thank you very much. You're welcome. I appreciate you because a lot of people need that information. I'm not kidding a lot of people. People don't realize if you break out of that line, those double lines, like on C four seventy or twenty five going to Colorado Springs. In fact, you drove down today, right, Stephanie, Yes, did you take the Express Line? I did not. Is it open though it is open, but they are charging for

it now where it's been free for until now. Yeah. Yeah, So now they're charging and we're getting calls left and right. Save with c four seventy oh yeah. If you come in and out of there, they're going to charge you every time. All right, I gotta take a break. Three oh three seven one three eight two five five. We've got some great information coming up. I mean it right now with Joe. Just hold tight. You'll see what I'm talking about in a second. Go with a sure

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like what happened with the Boulder fires. Compass Insurance dot com. Peace of mind. Let's just call it that. Three oh three seven one three eight two five five. I'm gonna jump right back to the phones. Comment on express lines, Let me ask you this, Larry, did you get popped on the express line or what's your comment? Uh? No, I didn't. But this gentleman that called, I think he said it was two weeks ago he got the notice. Yeah, you said he got the notice two

weeks ago. Yep, yeah, But the the fine is dated. The deadline is dated from the date of the letter, not when you get the notice. So he may already be out of time. Well, wait a minute, he's that part. I don't know. I understand what you're saying, because you're right, it's the day you get it in the mail, according to what I on the state site. So you're right, he's really he really does have to look at that and then if your spouse got it

or if you threw it away. I think what's going to happen, Larry, to a lot of people is the bottom line is they're going to be out of time. And what are state legislature legislation? With the state legislation saying that if you don't answer within that timeframe, you give up your rights to appeal. I think that's going to happen more than it does not happen. Right. Well, in the discussion the tricky, I'll say this. They're tricky bastards up there on the hill, aren't they. Yeah, A

few weeks ago. A discussion you had there with Tom was that he said that it was from the date of the letter, not the date that you get the letter. It's the date you get the letter, is my understanding. I don't even know how they figure out when you get the letter though, you know what I'm saying, a lot of those kinds of males have a return notice. Oh that's true. You know what. That's true. And the other thing that's changed with this. Everybody, listen to me,

it's just like serve now they don't have to serve you. Like a red light camera in Greenwood Village, you know those, you can pretty much throw away and nothing's gonna happen. I'm not saying you should do that by any means. If you ran the light, you ran the light. But generally, unless if you get service, you don't have to do anything. Hey, Brent Ivenson, I hear you there in the background. Have you got

one of these tickets yet? Yes? Yes, I did pay my seventy five dollars fine because I crossed the double white line on C. Four seventy. How about you, Frank, you got one? Not yet, buddy, not yet? No far And Stephanie you haven't. I haven't got one. So Tom was arguing about these, and the day he was arguing, the first time we talked about it, he got one in the mail. Suzanne picks up his PO box stuff and that's where the car was registered too.

We picked it up and there's his literally crossing the line. And I couldn't stop laughing. So long. You need to tell Michael about this. Oh they happened, there's so no, no, no, no, you need to tell Michael about this though. What happen? Oh, he's horrible about coating in and out of the line. Does he really? Well? It was free for so long. A lot of people don't even realize. Hey, Tom's got a real estate question, Tom, what's your question?

Oh? Yeah? So is a linked the article on the weekend edition of Wall Street Drill that there's a regulations coming that sellers will no longer be required to pay the buyers agents commission. All right, So what he's talking about is actually a big lawsuit. I forget who was it against Frank. We've talked about this. Who was it? Yeah, this happened to Saint Louis. I believe Mark. And what happened is it had to do with the

gentleman had a home for sale and the seller the home wasn't selling. So I believe he says, Okay, we're gonna have to reduce the price. Can we lower the co op commission in the computer? And allegedly the listing agent says, well, we're not allowed to do that because that's already an advertised commission. So it became a big thing. And you know, so when you're talking about co op and then Tom, I want you to hold

tight. We're gonna take a break. I'm gonna bring you back up because you're bringing up something that, honest to goodness, could change the entire real estate the entire industry as this country has ever known it. This ruling could be one of the biggest things ever. And I'm gonna have Brent, I say, hey, Brent, do you know what we're talking about? Oh yeah, yep. We're gonna all chime in onto this. But this is

really big as far as the consumer part of it. It could be good for the consumer, that's what they're kind of trying to advertise, But I disagree. Hold tight, go with a sure thing. Denver's Best roofer Excel roofing dot Com you don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three o three seven

to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. All right, this one's big, it's gnar, that's what Frank referred to it as. So it's basically the National Association of Realators, this family or this guy or this gal. I'm not sure Sitzer sit Zer versus the National Association of Realtors.

So I don't want to get into the weeds on this, but Frank, basically what happened was they were upset that they ended up paying the buyer's agent, right exactly. Yeah, And he wanted the seller allegedly wanted to see if we can they could lower the commission. He said it was already advertised. They weren't allowed to do that as with. So, so now let's talk about real world when you have a buyer, and you bring that buyer to my house to look at in the agreement, the listing agreement that I

have with my realtor. And in this case it wouldn't be you because you're representing the buyer. I'm the seller. So I agreed in there to a co op and that co op is generally what Frank, typically we'll see a round between two and a half to two point eight percent typically, so each side makes two point eight It depends on how it gets negotiated. Mark. But yeah, but you're right. I mean it's it's it's all negota talking, very just win stuff. Right, So they have this fee, and

it does bring one good question up. Why does the seller? And this is perplexing to me And the only reason I never thought of it before is because I've bought a lot of property and it's never been different. So I don't understand where this even started from. How Come? How come the seller

pays everybody's bills? Why is that? Where did that start? And Brent, please feel free to jump into go ahead, Frank, Okay, what I was going to say, Mark, what it really comes down to is this the seller, the listing agent and seller will agree upon a commission. That listing agent will then take a portion of that commission and throw it out there to the market. Is a co op to create demand. That's really what it is. I get you, But I'm going back to the same

thing. Why is it the buyer's responsibility? It's not, but it is. That's how it works everywhere. Well, okay, think of it like that. No, no, I'm sorry. Why is it the sellers responsibility? Why? Yeah, it's technically not mark Really, it's it's all negotiat. They could offer zero if they chose. Really, but think of it like this. Pretend you're a real estate agent for a minute, kay, and you know, probably your buyer cannot afford to pay you a commission for

your works. You're probably going to get a split co op with the listing agent, do a share, you know, commission whatever. And so you go on the computer and you're going to show ten homes and you say, okay, two point a two point eight, two point five zero. How motivated are you as a buyer's agent to show the home that's offering zero? Probably not, you're not zero, So it's not probably not, you're not.

Yeah, it's all negotiable. But I'm saying, you said, one thing is why the only reason I think we are where we are on how we buy and sell homes in this country. And here is where I'll ask our mortgage broker, and I'll tell you why, our lender, Brent Ivenson. Listen to me, Brent, I think that if the buyer had to pay the seller out of pocket, it would totally change this market. I

don't even know what it would look like after that. Because let's just take a first time home buyer that can barely scrape together three percent, or go through chaffa, go through all these other things. There's no way they can turn around and handle hand someone. I mean, we're talking twenty thousand dollars in a lot of cases, right right, No, And I agree. I mean, look, you're taking an already difficult uphill situation and making it

even more difficult. And then here's the other thing too. On that side of it, a first time home buyer going out and trying to represent themselves and getting through the contract process and navigating the whole and higher transaction is going to be really difficult. I mean, they are going to be put in a very tough situation. You know, it's that's why there's representation for the buyer. Ye buyer needs a representation, and is Frank mentioned, look it

is all negotiable. But to his point, and look, I see it in the neighborhood I live in. We have a realtor in our neighborhood who lists house with no co op and they get no showings and then lo and behold they list it again and there's a co op involved. And so it just goes to show you that that's what's going to drive the market, is if they've got a seller's agent being paid through the transaction, they're going to go put that on and they're going to go work and put that house in

their contract. And I honestly, and I was talking about that realtor in slideel. Some of the homes I found I found on Zillo and I had to ask her about them because they they might have not been zero, but they were less than a point. And I actually said something to her, I said, is this why you're not showing them to me? So I mean, okay, you guys, take your you know, pull your dresses up, whatever you call it. If you're out there and I'm your client,

and I'm looking for a home in Highlands ranch. Are you going to show me that one percent co op has? Frank? So, Mark, this is how it gets handled upfront, before you take the buyer out. You have an understanding with them upfront that if they won't pay the co op, that that buyer's responsible for paying the commissions. You want to make sure that understanding is upfront, got it before you take them out. Stephanie,

Well, that's what I wanted to say. So contracts are different state to state, and this is a national lawsuit, so it's not necessarily the way our contracts address it here and in Colorado, our buyer's agency contract defines how we get paid. We have that amount in writing and again that signed between

us and our buyer. Just like our listing contracts, we have that listing commission where we discuss that it might be x percent and then x percent we're going to offer as a co op that's going to pay that buyer's agent. So that's a conversation that I have. I know Frank has too, but I have that with every one of my clients going forward. So it's very cut and dry in Colorado how we get paid. So you don't think this

national lawsuit will affect Colorado. I'm not saying that if they do go in and change ultimately laws in the way things happen, it's gonna it's gonna affect everybody. But not all states have their agreements to find out like ours.

And I will say this about commissions, who cares Because, honestly, Frank, when you sold my house, I'm sure that photographer that came in and did the three D walk through, the outside shots, the cleaning crew you sent in to clean the entire house, the staging crew to make it look good. I mean that money just doesn't just doesn't pop up. It just doesn't. I mean that money comes from somewhere. In fact, Barry has a comment on commissions. Hold on, Barry, hold on everybody, Hold

tight. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up, free, no obligation comparison call Compass Insurance, pay too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine

two zero sixteen twenty two. All right, folks, listen, we're up against clock three oh three seven one three A two five five. I want to take a couple real quick comments or questions. Hold on, hold on, I'm getting back to my call screener. Hey, by the way, don't forget help in troubleshooter dot com. You got any issues, you can always email us at help at troubleshooter dot com or call three oh three Martino

anytime of day and hopefully we can help you out. If we don't answer, you can leave a message three oh three Martino help at troubleshooter dot com. Remember we do this Monday through Friday, ten am to two. We do it live on YouTube as well. You can check us out go to YouTube, type in Troubleshooter network. Hopefully we got some updates on that moving company that the old lady screwed over for fifteen hundred and other updates tomorrow.

But Mike has a quick question on real estate. Go ahead, Mike, Yeah, I called a listing agent in the fall about listing my house and he wanted six percent. If I sell my house for five hundred thousand, that's thirty thousand dollars. Yeah, I know it is. But isn't that the co op when you guys assume that's both sides or what I know you're guessing. I'm going to guess out. I mean, the last time I bought a house, we paid three three and a half, twenty years ago.

You know that I can't tell you. I mean, I could say because Biden's in office, I don't know. I'm being facetious, but I really don't know why it's creeped up. But like I know, Frank negotiates. So if Frank was to sell it and you thought that was unreasonable, he'd have a real conversation with you. He can look same with Stephanie. They can go, Okay, well the photographer is going to be this much blah blah blah blah. But anyhow, I got to say this Frank Durand

the real estate man. Check him out at Frank durand Holmes dot com. Brent Ivanson Ideal Home Loans, Brent, thanks for being here. Remember they have the interest rate guarantee. So if you're forced to refire. Buy now. Call Ideal Home Loans dot com, Ideal Home Loans dot com. Stephanie Thomas, Stephanie, I Love You. If you're in the Springs, you use Stephanie