Yeah, RiPP you need advice when you don't have come, run into success as we can. Shooter's gonna help coming man. This is the Troubleshooter Show. No Tom Martino, Yillo, I'm Tom Martino. This is the Troubleshooter Show. We've been serving you for forty five years, solving problems, answering questions, taking complaints, going after bad guys, trying to get money back for you, and we do it a lot. We do it a lot.
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four sixty six. You can call that twenty four to seven, leave a message and we will get back to three oh three six two seven eight four six six. This hour brought to you by one Clear Choice Garage Doors. Love talking about these guys. If you have a garage door problem, at any time call them twenty four to seven. You know, sometimes you can't get your door closed, you can't go to bed with it open, or you can't get it open. Twenty four to seven service or regular service.
All of their prices are fully disclosed on the website, so you can go there and find out what a new opener costs, hingebolts, tune ups, whatever they have, all the new technology Wi Fi, backup, battery, backup, time to close features. I love them one clear choice doores dot com seven two zero three seven zero thirty nine eighty seven. Raymond is up and we're gonna be talking to Buddy Mitchell about floor coverings and lot of good stuff woor coverings coming up. Hey, hey, Raymond, what's going on
with toll rods man? What's happening? Yes, sir, good morning. You know it's not that I say that I didn't make a violation, but it's about this Colorado Transportation Investment Office and receive a ticket through the mail for an unsafe lane change. Suppose. Yeah, I know everybody's getting them. Everybody's getting them. Well, you know what, here's what they're saying.
It's not an unsafe lane change. What they're saying, is this. They're monitoring express lanes because people would use express lanes and then dart out of them over the double line in order to avoid the toll readers. And they're simply now monitoring people. And I will tell you they get it wrong. I know they get it wrong. They make some assumptions about your call. Are if you don't see the pick of you actually crossing the double lines, you
should contest it. Because what they do is they take pictures of you along the way and then use logic to say you must have not because they didn't. Let's say you there was a reader in between, and they see you in the express lane before and after, you can get a ticket even if they don't see across. Now, in other cases they actually have you crossing the line. But tell me how much is it? It is for seventy five dollars. But the reason I'm really really aggravated with this is not because
of the seventy five dollars. It is the statement thereafter says if paid after the twenty fifth, it will be one hundred and fifty dollars, Like they're going to really double down you, and you know they stort some more money out of you. I mean, well, all tickets are that way. You can pay them sooner or later. If you pay them sooner, they're less. Now, just so you know, that is an accusation. It's not a foregone conclusion. You can ask for a hearing, you can go
through the whole deal. But I had trouble. There's all kinds of information on here about how to pay the thing. But whenever we went to by the advice of the person that I spoke with or the CTOO said, you know, I go on online. Well it's not that everybody hands a computer. Well, actually they assume for just for all practical purposes right now, and for as they say, all intents and purposes, they do assume everyone can get online. Well, that's not an excuse. Do you want to
contest to tell me what you want to do? Do you want to contest? I want my day in court with them? I want it. I want it. I want some really protest about this, because it's not about I'm usually seventy five books. It's about principle. Okay, Now you know that if you lose in court, you'll be charged court costs and bigger fines, and it'll be a market on your license. Okay, well this will be as well. I mean they're going to raise my insurance right now?
No, they won't. If you pay that, they will not raise your insurance. No one will ever find out about it. And you only have X amount of days to decide whether or not you want to get in front of a magistrate or the board or whatever they call it. Now. Yeah, well you know this is to me just about principle, and I think, well, I think no, I understand that, but what are you going to tell me? What? And again, I'm not trying to talk you out of it, but I do I want to talk to you about
this because Raymond, you don't sound like a nut. You sound like you really mean it. So what principle are you trying to accomplish? Here? Tell me what you're trying to accomplish. Do you think it'll change the way they do things? Because it won't. Do you think it'll help others? It won't. So what principle will be helped? Rook? What will be accomplished? What goal will be accomplished? Because I think that it should be eliminated. That kind of take it. But you protesting this will not get
it eliminated. So what is the measures anybody can take things changed? Okay, that's a good question. If you truly want to get this change, well there there is a such thing as going through the courts to get things changed. But this would not be heard by any higher courts. Let's say you go to court and you want them to prove that you did the lane change. They'll have their experts come on and say bye, By the way, is there a pick of you crossing the lane or what do they have
as proof on that ticket? Well, it's just what do they have, Raymond? Just tell me about the picture. What does it show? It just shows the till in my far. I'm not overstraddle any line. I'm learning. I'm in a lane. There's double lines next to me, but I don't know where where. Okay you anyway, then then hold on.
Then then you have a right to ask for proof. Now, if they have someone come and give their opinion that there's a previous picture of you in the lane as well, and there's a picture there of you in the lane and between those two spots there was a toll reader and your car was not red, then they're going to have you. They're going to say it's impossible for him to go from one spot to the other without crossing under the toll reader. He must have done a lane change, and you will lose if
that's the case. I don't know what they have. Is there anyone you can call and talk to. I don't know what evidence they have. If you want to find out what evidence they have, you can challenge it and have your day in court. Now, let's say you have your day in court and you disagree with it, and then you want to appeal it. What I'm saying is the gravity of this case will not lend itself to higher courts. They will turn down any appeal unless you found an egregious abuse of
power or process. Just because you're pissed off won't be enough. So let's say they turn it down, you go to the next court, they turn it down. You go to the next court, they turn it down, and then the Supreme Court will turn it down. Obviously, if that happens, you're out one hundred thousand dollars or more and you haven't changed anything. Let's say you do go to appeals, and let's say you do go higher and let's say upper court does say yes, it does have an abuse of
quality. You really can't make the conclusion. Therefore, you you win. You have spent one hundred thousand dollars and you won. And possibly that precedent would change the way it's done is did he hang up? There's another way, hold on? Did did Raymond hang up? Did Raymond hang up? Kaschina? You're the one controlling this. You went on the call screen or and erased him? Did he hang up? That would be a yes or
no, by the way, if she's okay, so Raymond. In addition to this, the other way to do it, Mark might have been was going to say, I don't know. It would change the law. You can get state lawmakers to literally change the law. Is that what you were going to say, Mark, Yeah, exactly. But a lot of that is done by your vote. So if you get enough people to vote a certain way that believe in your cause, you might be able to get it done. You can actually go Ray, and you can start talking to politicians
and ask a lawmaker to introduce a bill that would outlaw it. But the bottom line is it pulls from their tax trough. So it's pretty hard to do on either side. Ray, what I'm saying, is this going to court for the principle is not going to be the way to go. No one will even notice that you fought this. Okay, if it was me and look and I got popped by the camera, I have to assume they're not going to lie about it. Somewhere along the line they got me going
in and and you know, I don't know. We do need to hear. We need to hear from someone that's actually fought one of these so we can actually understand what they had to do, and you know who they had to prove and what the other side said. I would love to hear how one of these got trapped, but all the Investment Office is is a collection agency. In fact, I'd like to know if we could get someone to talk about it. And I do disagree with you whether there has to be
a photo of the person. I just it's crazy. Everyone I've ever seen, including the one you got, is just a picture of the ass end of the car and the license plate. I don't think I said the person. I said, they have to have a shot of the car before and after the toll reader or going over the double line. The car, buddy, what were you gonna Studdy Mitchell's with us by the way from Simply Floors, Inc. Buddy, I own a business and we have like six seven
vehicles and we've gotten several of these for our employees. What did you do not crossing the We've we've gotten one warning they used. I got a warning. I got a when they first started the program, they did warning. They're not doing warnings anymore. Well, okay, I crossed the other day. I was trying to get I was going to my soul showroom and you know, the exit was coming up. I got a phone call and right after the entrance I saw the exit. Well, no, I needed to
get over, and so I got over. As soon as I got over, I saw this and I'll probably get a ticket. I saw the sign. I was like, oh crap, I just I imagine the cameras aren't everywhere. But I well, for me, it was you know how there's an entrance into the express like exactly the lines and it was dotted lines. And it came up and I got a phone call. You know, I've right interesting and I was like, oh crap, I got to get over. I didn't mean to do this. Yeah, And then I was like,
oh, well, I can't get out right now. What they're saying is, once you enter, you can't exit until you get broken lines. I know, and I stayed in. Yeah, as of right now, I haven't got the ticket, you know what I'm saying, But two or three of my employees have. And it usually shows a picture of the front of the person driving the car, so I know which employee is driving the car. And then Mark, did you see any of these tickets? We've gotten a lot of Yeah, I saw yours? Did I Did I have
a picture of me? No, it's just the ass end of your car? Okay, And that double line everybody talks about. They're all right next to that double line. But how would they prove that you crossed it? Though? That's the part I don't understand. They probably have another I would guess the computer system works like this. We're forgetting this is you know, twenty twenty four. It catches you in some kind of database, entering and
exiting all the time. So if you miss so when they get a picture of you outside or inside the line, it already knows if you were in or outside the line. It knows you crossed, is all I'm saying.
Yeah, like I said before, if you were in it before a toll reader and in it after a toll reader, but the toll reader did not get you, then they had they assumed they don't care these tickets, don't care about the toll because if you if you're in the toll and you don't cross that line, it just charges you buy your license plate the normal toll fee whatever. That is. What it cares about is you crossing in or out of those double lines. So that's all it's monitoring for the say,
I know, that's what it's monitoring. But the reason, the whole reason behind it, they don't want people dodging the tolls. That's the whole reason behind it. Of course. Okay, so Bob, what's your comment on this? Go ahead, Bob, Bob, Yeah, buddy, what you're coming Well, those ALO for the last three months has been trying to fight get an appointment. They are so backlogs with all these people fighting them, but you can't even get in. You can't even make an appointment online.
So I kind of wanted to let you know that says, if I check on yourself to tell these people that's the problem people are having. You can't even get on to fight the ticket. Okay, it operates a government owned business within c DOT this ct IO and it oversees it's overseen by board of directors, and it says that it's part of four geographic regions and it's the whole the whole project is to collect money for the coffers. And what I
don't understand though, is how the how the algorithm works. I would love to hear about it. In fact, is it possible we have a whole FAQ like I'd like to know? I see it's it looks to me right here Colorado Transportation Investment Office. You go there and you simply put in the notice number your license plate, and then you can you can say, hey, it wasn't me. I request a hearing. I mean, I don't
have one to put in, but it looks like fighting. It is pretty simple, actually, And like Bob said, they're all they're backlog because so many people are fighting that. But I don't even know what that means. What does backlog mean? You got to wait a year for your trial? Okay, five don't cares. And it says here you can even appeal it online, so I'm what I'm talking about. You can I'm on the website
where you can appeal it. Yeah, if you go to express Lane Safety dot com, Express Lane Safety dot Com, there's a lot of information there, all right. You had a if you add a forward slash CEO then of forward slash violations, you can actually do it right there. All right, give us a call if you've done this. Three oh three seven to one three talk. By the way, Ideal Home Loans still doing home loans.
So if you're buying and you need a loan, they do it and with the interest rate guarantee that means when rates go down, they refinance you free of charge. Three oh three eight sixty seven seven thousand. Ideal Home Loans dot Com. Go with a sure thing Denver's Best roofer Excel Roofing dot
com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one help. You'll think you're his only customer When you choose Frank durand the Real estate Man dot com to list your home with Remax alliance three oh three nine two zero sixteen twenty two. Martin here three oh three seven one three
talk three oh three seven one three eight two five five. Let's talk to Pete has an issue he wants to talk about. I think he's calling for his son. Hey, Pete, what's going on with you? Hey, som uh so, I was hoping you give me insight on renters rights. Okay, what's going on January? So, on January tenth, my son's apartment flooded, but it was due to the fire suppression system. So, oh did it malfunction? Yeah, malfunctioned and completely flooded. Really just his
side of the apartment he lived. He lived with a roommate. It was a two bedroom apartment. His apartment, I guess, was the most affected from this particular flooding. When you say his apartment, you mean half of his apartment. Hey, yeah, I'm selling you have his so his room in this apartment, Okay, in the kitchen area. Okay. So as a result the and so he's renting this particular apartment from a private owner.
And so I'm not exactly sure how this was a condo. I guess, yes, is what you would consider it because it's it's a it's individually owned in an apartment building. Okay, what happened to the fireside Russian system? It froze that that was there in the time when we had that deep freeze. Does he not have renders insurance? He does, so he does have
an insurance. So my person is is as a result of the fire suppression system breaking that became the building management company came in and started automatically doing restoration, so they tore down drywall, they moved all this stuff out, they
did all this sort of they started actually doing restoration issues or restoration. Well, as a result of that, the private owner's insurance is now having a problem because they didn't know what the actual problem, what the actual issue was before, or how much damage's actually done before they got into to review it. So okay, they're now arguing between the two issues. Well, okay, let me let me tell you a few things, Pete. You wanted
some insight. If a company mitigated problems, they can't be held that can't be held against them by an insurance company. That's a bunch of crap. When you say the owner's insurance, Now, what kind of insurance does the owner of this unit have I unfortunately don't know that. My son has only been able to speak to a problem. Okay, I want to tell you something. It may or may not cover him. Okay, it may not. I don't know what kind of coverage. If he has a condo,
was it his suppression system or was it the HOA suppression system? It was the HOA suppression system. So HOA came in and automatically started restorate, just started doing restorating. Well, they would have done that anyway, just to preserve the other parts, which they should do. Okay. Now, I don't understand why the owner is having a problem with his insurance. That's a you know that. But if your son has renters insurance, that's all he
should concern himself with. How what is going on right now? Is the roommate able to live in there and your son's not? What is the situation? No, they've nobody's able to live in the apart? Okay? Is his renters? Did he put an acclaim with this renter's insurance? Yes? He did? Okay? And what is the renter's insurance doing right now? They so he's now moved in with me and they're just they're basically trying to figure out what they're going to cover or what damage of his stuff has been
damaged, as electronics, as furniture. And that's exactly so every thing's happening according to what should be happening. Now, if he's out of there and the owner does not fix his unit, he should not be charging your kid rent. So I don't know if that's happening. And my other question is also the electricity. So since the contractors and everybody that's been in there trying to do some restoration, his electricity bill has actually gone up since what they
had established. How much did it actually go up? One hundred dollars according to him, his average was about seventy five dollars. And now he said he got a bill recently he was hottered in seventy foxs and that's likely because of the blowers and everything. And he can ask is he responsible for that? Well, yeah, he's responsible for it because they're using his electric But
he can get reimbursement either in small claims court or just friendly asking. He can get reimbursement from his renter's insurance, or he can get re imbursement from the owner of the condo or he can get reimbursement from the HA. This is there's never any automatic answers. Okay, but he is responsible to pay it. He better pay it. I understand what's Yeah, and then you
worry about collecting. But no, it's reasonable that they if they're using his electric they should pay for it. How long does he so at this particular stage has already been thirty days and the landlord is now or the property managers is now telling him again with the same argument that he's in lieu of whatever the other insurance company's going to do that it's looking like two months before he can move back, before they're able to move back into his apartment. Okay,
break his lease and move forward. Well, that's negotiable. Wait that hold on, Pete, that's negotiable. And I don't think two months is considered unconscionable. But it's negotiable. There is no automatic answer. Again if his renter's insurance will pay. And by the way, there should be a per diem or something for being displaced. He needs to look into his coverage unless he has just a basic piss poor policy. But normally he would get
a per diem or some kind of temporary living expenses. He would also get reimbursed for any property that is destroyed of his. The landlord or the owner of that unit would then use his insurance to restore the unit, and the HOA would use their insurance to fix around it. So it really gets complicated with condos. But I would say what your son should do is say,
don't expect me to pay rent when I have loss of use. Okay, it's not like I'm living there, So either negotiate and out with me, or just you know, I might even sue you for loss of use. So I don't know, man, it's negotiable. Have you to the how older son? Thank you? Maybe you should call the landlord and have a conversation, just a friendly one, like we'd like to get out of the lease, but having renters insurance is a smart thing. Three oh three seven
one three eight two five five Denver Region dot com. That's the website for semigluetide compounded. If you're looking for semagluetide in a compounded form to lose weight, check out Denver Region dot com. Go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, all Compass insurance paying too much your coverage at dozens of insurance companies. Find out
now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot Com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. I'm Tom Martino, your troubleshooter. Three oh three seven one three talk seven one three eight two five five. Hey real quick, Yeah, the penalty we're going back to crossing those double lines in the first caller. Here's how it
works. So the first dispute level, you do it right online, right at that Expressloan Safety dot Com. You click on it, you put in your ticket number or your citation number, and then you can upload any evidence
to try to help your case. Now, if that's declined, you can actually appeal the dispute process, and then that's where you request for a hearing and an answer complaint for the tole eVision, meaning you'll actually get in front of a magistrate, but you have to get denied that first one before you even have that option. All right, good to know. Three zero three
seven one three talk seven one three eight two five five. Now, Uh, I need to get a plumber on for a question we have by I got by text and it's a pretty I think it's pretty a pretty good one about water. Uh, water bills skyrocketing, a meter spinning, but no apparent leaking. So pick a plumber. Do you have any ideas Mark, who should call? I would say, I mean, if we're talking a plumber, plumb line, hell their names right in it. Yeah, plumb
line would be good. If you can't get plumb line called fix it, fix it and you and call eighty eight eight heating, you can call Europlumbing. Let's call someone. We got enough experts. Buddy Mitchell, I'm gonna tell you something it's gonna blow your mind. Buddy Mitchell's with simply floors inc. By the way, we're taking your calls at three zero three seven one
three talk three oh three seven one three two five five. Of course, you can always call three oh three Martino when we're on the air, when we're off the air, and we will get your call. If you leave a number, we will get back to you. Buddy, this is amazing. So you wonder what does this have to do with floor coverings. I'm going to tell you there is a substance out three M developed along with someone else, and it's called smog eating roof. Okay, the roof has substances
in it that when they react with uh pollutants like carbon. The pollutants on the outside is that from the carbon monoxide right from cars and stuff, it transforms them into gases like nitrogen and oxygen, and it will then any air infiltration into your house will be clean and then also the air around your house will be cleaner and the environment will be better. They surmise that of enough people get this and enough people start manufacturing something like this, it's going to
help the environment smog eating substances. So my question is this carpeting is the biggest air filter in our home. I was told yes, if your carpets are bad, are dirty, you breathe dirty air. Is that right? The idea of the carpet being a filter is the dust in the air falls down, you know, Yeah, it gradually goes down and it sits on the carpet. When you work on a hard surface like LVP or hardwood.
As you walk, you stir that up where on carpet it traps it and then you can vacuum it up and it's much easier or to clean your house and get the you know, the dust and dirt. When they say air filter, though air doesn't move through the carpet. No, it's just a trap. It's a trap for you to go okay, So that's what they mean by a filter. Can you ever foresee a time where carpets could be treated with materials that would help the indoor air quality? Yeah, there's a
few companies out there working on that. There. We have a product that we sell from No Fool from Mannington that Mannington Floors has put some sort of cleaner on their carpet that's supposed to help indoor air quality. I mean, if you think about it, outgassing can be both good and bad. I mean why just bad? I mean I never thought of this roofing, by the way, does outgas, and now this roof outgas is good stuff supposedly.
I was thinking of that the other day. I was like, what if they could come up with something like they put over highways that as the carbon monoxide comes out of the out of the why can't they I don't know,
traps it and cleans it. Yeah, Like you know, I was, I think I was going down I seventy and I went into the tunnels and in the tunnels there's these big fans that they just put in, and I thought, well, why couldn't they just like suck put fans like that everywhere, you know, in other words, like air filters all over. Yeah, and again they're working on stuff, and I don't think electrification is
going to be the answer. I mean, if we truly put all that they want to put on the electrical grid, well, you still have to produce electricity, right, and the only way to do that cleanly is nuclear. And we're all freaked out about nuclear and solar, but solar is not. You don't get enough from the solar. Yeah. Yeah, from what I've read is our solar panel technology is already reaching its maximum. Unless there's a huge breakthrough as far as the technology of the solar stuff, you'd have
to then increase volume, which is eating up a lot of land. And they say that in and of itself can hurt the the ecosystem. Everybody knows I'm pretty conservative, right, but I don't know if everybody knows, but yeah, well i'd lean conservatives. Yeah, of course. But I'm like, why are we building houses and not putting solar panels on them? Why don't we just pass the law than every new house because in neighborhoods around town
it's illegal to have solar panels because of covenances. I know that's stupid, and I just think that's that'll be changing. That has to change now. As far as houses meeting certain standards, I think that's not a bad idea as far as I think the model eventually will be that everything was centralized, and I think it'll start being more decentralized. Maybe even neighborhoods grids as opposed
to a central grid. I think they have to. When I was in twenty years ago, I was in Romania and we were driving down the road. Oh, by the way, do I need to take a break before the end? I better do it right now, and that we'll come back to this. By the way, get your calls in three all three seven one three talks seven one three, eight, two five five, And I do have some other questions about floor coverings. But any questions you have, any problems, give us a call. Go with a sure thing Denver's Best
roofer Excel roofing dot com. You don't pay a cent until you're content. Wait time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home
with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martinez here three all three seven to one three talk seven one three eight two five five Now we have a follow up here. I don't want to take him now because we don't have enough time, but I do want to talk to him. We were talking to some attorneys about this, and we will follow up. Slander of credit, damage to credit, et cetera. Buddy Mitchell, Simply floor Sinc. We were talking about floor coverings and uh some
of the new technology in floor coverings. So go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance
three all three nine to zero sixteen twenty two ripped off. You need advice? Who you don't have? Come running just as fast as we can. Shooter's gonna help. Come man, this is the Troubleshooter Show. No Tom Martino, Hi, Tom Martino here three oh three seven one three talk seven one three eight two five five. Yes, I looked up at the clock and saw that we were on the air. This problem with Ken is a
serious one I want to talk about. First. I want to tell you that Buddy Mitchell's here from Simply floors Ink and tell you that Waterpros dot nap can provide you the best water systems at the lowest prices. There's just no other comparison, and right now they do free second opinions. So before you make a major mistake with a giant plumbing contractor, and spend tons of money.
Waterpros dot net okay three zho three eight six two five five five four free water test, free second opinions, and they have financing waterpros dot net. So Ken called and I researched this and we talked to an attorney as well. I can't get any of the attorneys on right this minute, but here's the bottom line. He co signed on a loan. So for argument's sake and for practicality, he's on it's his loan, okay. I mean when you co sign at your loan. So he has a car loan and
the car was repossessed. Now, if anyone's going to ever co sign, I don't think you should. But if you do, make sure you're always notified if there's a default so you can cure it before repossession. A repossession will never help. Now, what he said was interesting because it was a twenty fourteen Dai Tucson and the lender sold it for one thousand dollars. So if the lender sold it for undermarket value, you have some rights here.
But that doesn't mean you're not going to owe anything. You're still going to owe, so Ken, if your goal is to get out of owing something. It's not going to happen if it's to understand that, if it's to reduce the amount owed, I get it. Now, what was the loan how much ricking balance? With the loan balance when it was repossessed? What was the loan balance when it was repossessed? Roughly fifteen thousand? Maybe? Okay? Now I want to ask another question. Why did you co sign
ah? It was a good friend of mine? Okay? Now does she talk to you now about this? Yes? Does she acknowledge she owes it and not you? Pretty much? I think? So? How does she plan on paying it? I don't know. She doesn't have a job right now? Okay, Now, Ken, this car was sold. Did you do any research on the lender and how they sold it? Well? I asked him about it, but they just told me that they didn't have any control over how it was sold. Yeah, they did, and I didn't
know. So how did they say it was sold? I need to know that part when they If they didn't have control, then what did they say happened that some mystery agency came in and took it out from under them and sold it. No, they will tell me what they mean. What do they mean they don't have control? What did they mean? I don't know, that's a good question. Okay. Who's the lender, Kansas Credit Union, Kansas? Okay? And you said to them, why did it only
sell for one thousand dollars? And they said, we have no control over that. Well, the exact conversation meant something like, you know, I asked him when was the last payment or how much was the last payment? And then they told me, well, it was one thousand dollars that we
sold the car for. And then I said it should have been a lot worth, a lot more than that, and they said, told me, they told you they didn't have any control over how it was sold, no auction, and they they mean they don't have control over what it was sold for, which is true if they sent it to auction. But Ken, here's the thing, here's the advice I got, Okay, the legal advice.
Now, this is not legal advice to you, because we don't know all of the circumstances, and you're gonna have to hire an attorney or you're gonna have to do something. First and foremost, gather everything you can about that car to see what it was worth. Okay, and she's she's gonna have to cooperate with you. Was it running, was it serviced, how many miles on it? Et cetera. Okay, now, so documentation and market value first thing. Then you need to dispute the deficiency with the lender.
You tell them you feel it was undervalued and you don't owe that much money and you feel it worth X amount, and then negotiate a settlement. But you have to have the money to pay. So I'm asking you, do you have money to pay or is this an exercise in futility. I don't have the money to pay it all off at once, but but I can make payments. Okay, why would you do? Let me ask you what is your financial situation like right now? It's it's pretty rough. Do
you have good credit before this repossession? I did? What was your credit? But I don't know. Somewhere in the neighborhood of like six ninety or something. Do you own anything? Town home, a lot of equity? Own it slat out? How much is it worth? Two hundred thousand maybe? And how old are you? Sixty four? Okay? Good? Do you own anything else? Just the car? I'm making payments on? Which car? Your car. Not that okay? Right, you may want to
consider a bankruptcy. I thought about that. Well, that's one way to do it. What is the deficiency right now? Stand out? What does it stand out? They said, seventeen thousand dollars okay? And how did they did? They propose a payment schedule not a new one? They still want payments on the original loan? And how much were they? What interested asking? They wanted payments for December and January? They said, I needed to make catchup payments for December and January. And then what that I could
keep making payments, I guess? And then what would they remove it from your credit? See? I think the damage is already done, That's what I think. And I think even if you make payments, the damage is not going to go away. Right, that repossessed My credit was damaged. Yeah, it's not going to get better now. So there's no sense paying off this car, no sense at all. You should probably do a bankruptcy or negotiate a settlement. You can really pay an a lump sum and get
a loan on your house. This sucks. Is this person feeling bad? At least? Does this person say I will pay you back someday. What does this person say, my friend? You mean, yeah, one who got you in this mess? Well you and yourself. Well, well if she thinks it's messed up that this happened, and yeah, but what difference does it make if they sold it for ten grand? What difference does it make? Does she have any assets you can go after? No? No,
she doesn't even have a place to live. She's just like geez, why would you go sign for someone like that? Man? I was trying to help her get back on her feet and have a normal life. You're a good guy. How do you know this woman? Were you romantically involved? No? No, not at all. I worked with her like a year ago. You just sound like a nice guy. You really do.
Listen, I am. I mean I've known her for four years. I want you ken to consider a bank kruptsy and then if you decide, really, honest to goodness, this is a lot of money at your age, and you have enough to protect right now, you just should do that. I would call uh, wink and wink. That's what I would call four one zero. Let's see, let me see if I can remember that by heart. Three zero three four two zero seventeen twenty two. I'm serious,
I'm just making I'm just going into my memory bank. I'm not sure if that's their number, but it's seventeen twenty or something. Anyway, Kachina can get you that number. Mark, do you remember the number? Offhand? Not to wink and Wink? Okay, So I would call Wink and Wink and see what happens, because I truly think, I truly think you've been screwed and I think they did something wrong. All right, it's eight eight eight now, wink eight eight eight. No, that's one of them.
That's one of them for sure. Absolutely forgot about that, all right, and the one we used to use it may not even be an effect anymore. So call them up and see what happens. Three oh three seven one three talk seven one three eight two five five. Rudolph, can you summarize this? I'll come right back to you. What is your question on UH with Core? What's your issue with Core? Just one sentence real quick, we'll come back to you, Okay. It's simple. Four months ago,
I moved from Green Religion to Centennial. Unfortunately, Excel doesn't provide electrical service to Centennial. That's Scott Arshad up. I just caught up, you know, with the core. Core has the primary advantage and basically survive. Hold on and I'll come back to you. Okay. By the way, I Excel does go to Centennial, So I'm not sure what you're talking about, but we'll talk about it. David, what is your question on real estate? So, yes, sir, yeah, okay, So my question is
deals with a seller's agreement with the real estate agent? Okay, well, contract, So in the contract that has been signed by multiple owners of this house, the real estate agents put down the beginning of the contract of December of twenty twenty three, ending of the contract April of twenty twenty three. How does that impact the contract? Is it no? One void because of the nact. Could be? It could be you hang on because I want to know what your goal is and then we can make it fit your goal.
I'm serious when I say that, hold on. We got more coming up. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three all three seven to seven
to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three A three nine two zero sixteen twenty two. Hey, I'm going to put out a call the plumber since I don't seem to have one available, which is amazing to me. But call eight eight eight plumbing. Excuse me, eight
eight eight heating. They have a plumber. They have a plumbing division now called U over there, Garrett. And what we're looking for is this somebody's water bill tripled. They got a leak. You say they have a leak, but their water's turned off at the main turnoff coming into the house because they're on vacation. They've been well when I say vacation, meaning it's a
whit. They leave Colorado, they go somewhere else. Okay, So they've been going for two months, I believe, and the water bill tripled. So Buddy Mitchell says, it's a leak. But where's it leaking if your water's turned off past that somewhere enough for the meter to register it. So I need to know people who know where's the turnoff. The turnoff obviously is after your meter or before your meter. I think it would be before your
meter. I don't know. Listen, if it's turned off at the house, Yeah, it may be after the meter, because then it's there's a leak between. Yeah, it's it's obviously there's some kind of leak somewhere, right, Yeah, maybe at the meter. So we got to figure that out. But I want to ask a plumber. Now, let's talk to Rudolph. Rudolph says he has a problem with Core. So Rudolph, Yes, now, you moved to Centennial. Right when did you move? It
was on the thirty first of October twenty three. Okay, my services cut off from from Pixel to to new office at Centennial. Okay, So are you telling me this new office in Centennial is not serviced by Excel Energy. Yeah, it's a house and Excel and it's your only service to gos. They don't service Okay, I got it. So what Okay, let's get
right to the issue with Core. What is the issue? Well, basically, uh, they I have I have bill, which is a paper bill should be said to me every month I paid the I pay the you know, the services rest that that means the electricity bill. They didn't send me bill for last month, and within less than a week they shut off my electricity. Wait a minute, Wait a minute, hold on, hold on. If you moved in October of last year, here's at the end.
What I need to know is this, this is really important. Did you pay every single month since then? Absolutely? Yes, I know you. I know your question. I anticipated every month. I paid it. Unfortunately, what this company does they actually because they go and they check your credit. My credit is about six eighty and they said my credit is not enough. I'm gonna have to pay two hundred and ninety two hundred and seventy dollars some kind of upfront the posit. They're going to keep it for a year.
If I keep my payments on time and everything else, they will return it. When did they tell you that, David, David, David, excuse me, Rudolph, When did Rudolf? When did they tell you that that you needed to make a deposit? They told me that when I when I basically requested the electric electrician. Okay, okay, hold on, did you make that deposit? No? I don't have the money. I am disabled, I'm living on a fixed income. I don't have I don't find
two hundred and seventy dollars on the streets. You know what, I can give it to them. Okay, So now that's why they Oh, that's why they turned you off. That is why. No, No, no, that was not the reason. That was not the reason. They just put this on the a latepe I mean the late I mean it's it's like, uh, yeah, you know payment I've been paying. I did it basically what they did, Rudolph, did they put the two rootoff? Are you telling me? Rudolph? Hold on, man, are you telling me
that they they were allowing you to make payments on that deposit? No? Okay, don't that's why they turned you off? How much you want to bet, Rudolph? When I call them, they're going to say that you never made your deposits. So here's what they did. I know every payment, I know every payment you made, they applied toward the deposit and they're they're counting you late. I'm not saying it's right. I'm not saying it's wrong. I'm saying that's what they did. And well, the payment.
The payment not paid. They gave me ninety dollars first month, so I just substracted the ninety dollars off the payment first month payment and just paid the electricity, which I actually used the next month they gave me it was already so again I substracted the electors. Are you Rudolph, Rudolph, Yes,
Rudolph, you took the electric bill they were giving you. They were putting down part of the deposit and part of your usage, and you, arbitrarily, according to them, you did not pay the full bill because they wanted you to make payments on that deposit, which you didn't do. I understand your reasoning, but you did. You're saying, well, I paid for my electricity. What difference does it make? And by the way, I agree with you, Rudolf. If you're paying every month, it shouldn't make
a difference, and I think it's ridiculous. But they are counting you late because you were not paying the whole bill. So tom, let me let me ask you this. I'll come excel and as it doesn't require this, well, because they trusted you and you had a good record with them, and they and I believe, just let me tell you where I I think you're right. I think Core should have looked at your record and said, you know what, this guy may only have a six eighty score, but
he's making all his payments. He never stiffed Excel Energy. I think we can trust him. I think it was cold hearted. You want to know the truth. I think it was. And I think is your electricity still off? No? I had to go and borrow ninety dollars ninety one dollars and go and pay it and they restored it. But you see what I'm saying is this is an excutient tostic. This is a mafiosa tactic. What
they using is because I don't have another choice. I look, if I want to go to grocery store, I haven't think I can go and buy a grocery from anybody. But I don't have a choice to go and buy electricity. I'm stuck with these with these maffioses, and they just basically doing what they can do and they get away. And they should be some kind of a law, you know, preventing them from shutting my electricity off if I don't get a heat because the moment they shut off my electricity off,
my sons doesn't work. Hey, Rudolph, Rudolph, you don't have an argument with me. You don't have an argument with me. I think we should. I think so. Part of that money though, that you paid, just so you know it will come back to you. It's part of a deposit. They want you to make a one year payment history. I think I think we should have somebody call over there to Core and reason with them and say, listen, this guy's been making his payments. Leave him
alone. You know he he had a good record with Excel Energy. I don't think they should be collecting money on a deposit. I agree with you. So let's see if we can get deputy dollar over there. Hold on a second, Okay, now we'll do that. Howie from Quality First Plumbing has a comment. Howie, are you commenting on the plumbing problem with the meter and the shut off. They're on vacation, they turned off their water and their water bill tripled. Go ahead, Howie. There's a couple of
possibilities. If they turn the water maine off in the house, they probably turned off any water that may be going to an irrigation system, so there won't be any water from that valve. I guess behind the valve inside the house. But if they go outside, if the meter is outside and the valve is turned off inside the house, just look at the meter and see if it's spinning. If it is, there's a leak between the meter and the house, well it has to be spinning. If the bill tripled,
right, use unless the meter is defective. Ah, So what they should do is call the water purveyor whatever city they're in or where they say there, walk will to and they will send someone out to inspect what they're responsible for, like if the if they say they're responsible for the meter, they'll check it and if it turns out to be a bad meter, they'll replace it and also evaluate the bill. All right, thank you, Howie.
I appreciate that quality, first quality, first plumbing. I should have thought of you right away, and I know you're listening, and I do appreciate it. You've been on the referral list for many years. So thank you, thank you, thank you. Now Kevin's also got to comment. Were you going to say about the same thing, Kevin, Yeah, I just do sewer water repairs there, Tom, what's the homeowner? Let me shut my machine off, Grace, I can read you better. So what's the
homeowner can do is real simple parashina locks, pop the meter cover. There's a small red dial in there. That's your small flow indicator for a leak. See if that's spinning with your water valve shut off in the house, if it's spinning. The idea other gentleman was saying, assuming they don't have any yard hydrants. If they're in there out in the country, they have yard hydrants, they probably froze and broke a yard hydrant while they're away when
it got super cold and it's leaking out the bottom. But they can easily check and see if they have a leak that way. If they don't have yard hydrants, I would turn the toilets off at the flows there and then see if you still have it, because you usually see a physical leak like a sink or something like that. But if you have a toilet flap or anything like that, leak and that will show up on that small flow indicator.
But wait a minute, if the water's turned off, you shouldn't have a leak at the flapper valve right well, if you know, you'd have to open up your main valve and then and then shut each one of your toilets off and then go out and look in your meter and yeah, but what I'm saying is all of their water is turned off and they're on vacation,
so can't we assume it's not the toilet off? Did they did they turned off like at the valve they're saying, or they just turned it off like they they weren't there, and they did there there is a main water turnoff in their garage. Okay, then it's they that's that's kind of odd, but it usually be in the basement our crawl. But if that's the main shutoff and they did shut it off, then their lines, I'd call American leak detectors. Have them come out and pinpoint the leak first, or
you're going to have a plumbing company run a whole new line. It's going to cost you a fortune. Thank you very much. We got more coming up. Go with a sure thing Denver's Best Roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call compass insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven
to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hi Tom Martinez here three all three seven one three talk seven one three A two five five so eight eight eight heating dot com. Just so you know high efficiency heating and air and plumbing and electrical now, and uh, they are putting in heat pumps.
A lot of people are doing heat pumps, high efficiency heat pumps and then adding some solar or not. They just want another alternative just in case of gas. And it's by the way, you save going in and you save every month with these new efficient high efficiency units. Three oh three seven seven zero two seven seven six. So David wants to talk about real estate. Uh, he has a sell Now, David, I want to know something. You have a selling a contract with a buyer's agent. No, I'm
the seller of the house, and I Oh you're the seller? Got it? Okay? You got and what about that? What about it? What's troubling you? Well? In the paragraph that specifies the dates of of the contract, like the data it's going to begin and the day. Okay, So a buyer, a buyer presented a contract to you. No, no, uh, So I'm trying to sell, how well, I should say, my family, we're trying to sell this house that we joined the own. Yeah, and so we had to get a seller's agent at oh got
it? Got it? Okay? And so the seller's agent, the seller the agent, uh, presented us with an agreement to sell. Did you sign that agreement? All of us have sagined it. Yeah, because there's multiple and and there's a and there's an error on it. Yes, Uh, there's a there's a section that talks about when when he's going to try to list it on the MLS and when when the contract basically will expire. You know, see little I get it. And so when did they say
when did he say the listing would start? You said the listing would start in December of twenty twenty three, okay, and then it said what else? Then there was something else when it ended. Yeah, there's a there's a date where it would end if they were weren't able to sell the house, which probably wouldn't happening. They probably sell it, but if they weren't able to sell the house, it would end in April of twenty twenty three.
Otter words, the end date is before the cell date starts. No, I get it, yeh, but okay, but you guys forgot it. But let me explain something. You guys signed it right right, yeah, all of a sudden. Okay, Now here's here's what's going to happen. What I need to know first, are you trying to get out of the contract? No, not a just no no, no, okay. Then if you're not trying to get out of it, then what you should do is you should all correct it. You need to correct it. Okay,
However, is it enforceable now the way it is? It could be mistakes in a contract. Do not render the whole contract null and void. Necessarily it can if it's a really weird mistake, okay, and somebody says it was supposed to be that way, and somebody else says it's not supposed
to be that way, then you would have a problem. But if you have something like this and you want to get out of it due to a technicality, the guy who pull or drew up the contract could say, well, you know I didn't mean you know, back in time, and everyone would know that, why did you sign it? You made the mistake too? What was in your mind when you signed it? And then it gets
into all that crap. Okay, So really it's best if all parties are still on the same page to amend it or to simply all put twenty four in there and then you all initially I mean including the guy that drew it up right, right. So the only type of question I have is, so it's a partition to sell the house, and there's multiple owners, and obviously we're gonna have to go in front of a judge to divvy up the profit through the proceeds with that. Now, wait a minute, who owns
the house right now? David, there's five of us, six of us? Are you all on title? Yes? Okay, go ahead. And so so we're kind of in the pence because it's been in partition for a long time, long of them, I think it's supposed to have been. And so my lawyer is saying, we got to get this done because the judge is going to be pissed off, And I'm like, now, why would the judge be pissed off? Is this part of an estate. Well, it's it's this is where I think my lawyers has a disagreement with the
other lawyer. What I need to know, David. First, First, David, I need to know this was this house inherited and is it still in probate? No, it's not in probate. Yes, it was inherited, but it's my sister probated my mom's wilt back in two thousand and When it was probated, the house was deeded to six of you. Is that correct? Well, more of us, but some of us have been bought off for some of us. Whatever, whatever, it was deeded to multiple airs. Okay, hold on and I'll come back with an answer. Go
with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up, free, no obligation comparison call Compass insurance paying too much your coverage had dozens of insurance but he's find out now three all three, seven, seven to one help. You'll think you're his only customer. When you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine
two zero sixteen twenty two. Hey Tom Martino here three all three seven one three talk three all three seven one three eight two five five. So David, let's let's continue here. Here's really quickly what I want to say to you. Okay, Okay, you have the house now, and it's it's evenly divided among how many Uh, it's gonna be six and it's not even be honest with you of the Okay, but who kept track of That's what I wanted to know, David, Who kept track of the divisions? Uh?
It's actually in thedeed of the one of my sister's lawyers. She drew up the partition and it lists how many each person I'm gonna share each person has. Okay, Well, okay, so you don't have a separate operating agreement with my brothers and sisters? Yeah? Or owner? No, No, there's no sibling. Okay, So what is your question? So the question was on the contract itself because of that area on the contract. Let's say I'm wanting to sell the house right away because it's prevented me from getting
into the new house. I need the equity. I'm gonna be able to get out of it. But I'm worried that my other siblings are gonna make that an issue. And then, like I'm saying, it's been in partitions for a long time. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an
insurance checkup free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frame durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two Rita. You need advice so you don't have come. Run in as fast as we can. Shooter's gonna
help. Come man, This is the Troubleshooter Show. No Tom Martino, Hi, Tom Martino, Welcome to the show. Three oh three seven one three talk three all three seven one three eight two five five. Okay, we have Buddy Mitchell with us from simplyfloorsink dot com. I'll go back to that real estate problem as well, but buddy, thanks for being here. We appreciate it. I do have some questions about flooring. First of all, you uh, I want to know, and this is partially a question,
what do you do look around this room? This is just one room. I'll look around my house, look around any house. What do you do when you do a major flooring job? Do people have to hire a mover to come and do it? I mean, is there such thing as a turnkey? Because I can't even imagine taking on that we made, ache all the furniture, do all the tear out come on, buddy, I mean all of this. I mean, but we would charge you at of course, of course you would. This room, but there's nothing wrong with
it. But most houses there is a charge for removing and putting. It's part of your installation, right, Yeah, we have it. We do it every day. I tell people, honest, I couldn't sell carpet unless I moved all their furniture. Do you put everything back where it was? Do you take pictures of I'm just curious more than any Well, yeah, we do take pictures because we've had people say, oh, you damage this, and then we saw them that the damage was there before we moved it.
So about what does that? I mean? You couldn't sell flooring if I had to have everything moved and put back right. We do it for all the hard surface jobs we do, and it's built into our carpet price. When you come into our showroom and we say that product is five dollars and thirty two cents. That's for carpet, pad, tear out, haul away for most people do that? Well? Can that price of insulation?
Yeah? Okay, so well no, it's usually a separate charge. What I got tired of is people coming in and they're trying to budget and they think, oh, I have a thousand square feet of carpet, right, And they come in and they look and it's like three dollars for carpet, and they think, oh, that's three thousand dollars. And then you go to their house and you say, okay, that's for the carpet, and then it's this much for the pad, and this much for the tear out,
and this much for the tax. So you put it all in one. So I put it all in one. And so you know. Our slogan is we make buying a floor simple and stress free. When you come in and our salesperson says to you, on carpet, you know, that's five dollars and thirty five cents. It's all inclusive, meaning it's going to be if you have a thousand square feet, it's going to be fifty three hundred. So do you do sections, move carpet and move furniture in sections,
or do you move it out of the house. No, we move it in sections. We move it, we move it to on like in a trefeted room. We move it out of the room in a hard surface, like if I was doing this room that we're sitting in right now, we would move all the furniture over to this side, put this floor in, then move it all back, put that in, and then move it all and put it all back now like your drum set. Which, yeah, we would make you take it apart because of our we wouldn't take on
the liability of taking that complicated thing apart. No. No, I understand that there are special circumstances, but I just wondered about stuff like that. How and how Another text here said, can you match an older floor that somebody has of lb LVP. Yes, if you know the exact name of the floor, and then if it's still made, but there's been so many companies put can they be can you actually fix the middle of it or will it damage all the stuff if you have the same floor. Yes, but
I'll just tell you there's so many there. It's it's amazing to me. There's probably fifty sixty different menu factors here in Denver, not making flooring here, but selling here in Denver. And then you get all these companies where someone ordered something on a web and then that comes in and now a year later the people abought the house and they're trying to match it. It's like, I'm sorry, you're at luck. I saw some damage that I did, and you brought gave me a brilliant idea. I can't do it,
but you gave me the idea. You said, where that closet is, you can go to the back of that closet and take a piece to fix it, and then even the whole closet if I needed to, and then put something different in the closet. It wouldn't matter, right. Or we've done that with rooms, Like we've had homeowners come into us and say, hey, I've got this big damage. We had this person who had a roller chair on his LVP, yeah, which is not covered by warranty.
And it's like, okay, you could take out that upstairs bedroom that you ever use and we could put the LVP there and then we could put something different in that room. That's very cool. Or even if you put LVP in that closet that doesn't exactly match, it wouldn't be bad. Yeah, you could on purpose maybe go vertical there and and make it look like you did that on purpose in the closet. Yeah, but that's cool. That's cool. So it's it's coming up with different ways to fix things for people,
to help them out because yeah, you know. Just so anyway, if you have any questions, you can call us three oh three seven one three talk about anything, of course, three oh three seven or three eight two five five, and you can also text us five seven seven three nine. Now I want to go back to this real estate issue with David. David, listen, here's the bottom line. Okay, when you have a real estate contract and you have a number of different errors, where is it
written that your sister is in charge? Well, it actually is. It just lists all of the seller names, the sellers the names. Okay, So who picked the real estate person my sister's lawyer. Okay, when you say your sister lawyer, that lawyer doesn't represent all of you? No, is that what you mean? Yes? Yeah, just can Now why does
she have an attorney? Well, she has to be paid off. Uh, and indicated that the person who was going to be responsible for just making decision to pay her off was my sister, who was a personal representative of my mother. So wait, once the house you have to know this, Once probates closed and the house is parsed out, that personal representative doesn't have any more power than anyone. That's that's what I thought too, I mean that was my Well, it's not thinking the estates closed, they don't.
They don't get to stay in charge. Now exactly how many there's six heirrs? And what is your share? I own the larger share. I'm like one third. You own one third of all of those? Right? Yeah? One of six you own? Okay, So you have controlling interest basically, well not basically, yes, I have continuing interest yeah okay, and you want to sell it right away? Yeah. I don't want there to be delays. I don't want you But but why would there be it's already
listed. Why do you why are you anticipating delays? Well, well, it hasn't been listed. We just found signed the seller's agreement within the last not even months. Did you bring up the mistake in the seller's agreement? I did. I didn't find it until the day I was rereading the sorry agreement. Well, then you the guy's going to have to redo that and get new signatures or initials on the change. Okay, okay, okay, And that's that and then you sell it. I mean, what else did
you have a question about? Well that that was basically it. I just wanted to know if it was going to be a difficult process, if they can, if they can delay the process because of an error. But if I you know, if my learner Blenna said, Okay, we need to make this change because it was you know, it's an error. Well, it's just good practice to make to change it. It's just practice. But here's the other thing, David, you have to understand something in the absence
of a written agreement. When two people own real estate, or three people own or five people, here's something you need to know. When there is an absence of an agreement, there is an agreement. That agreement that substitutes is the partnership agreement that's accepted by the state of Colorado or partnership law. In other words, if you don't have an agreement, then there is an agreement, and the normal partnership laws would dictate how it's going to be run.
And normal partnership laws will tell you that people with the biggest shares have the biggest voice, and that all bills have to be paid first, loans to the company or to the estate have to be paid first. It's going to dictate how it's done. Even in the absence of an agreement, what someone can do in your group is say, well, we all agree to this. If they don't have proof of that, then you all did not agree to that. So in the absence normally, in the absence of an
agreement, there is an agreement and it's construed by the state laws. Okay, okay, so you have to know that, you know, So I did understand that that because my sister had already probated it and put us all on to do that. So basically, even though we didn't have any official business agreement after up that, we were basically still in a business because they've they've rented the house since since then, and then made well, hold on, what kind of business did you guys form a business? No, we
didn't know. We didn't. The two sisters decided they were going to rent the house and and how do you claim that on your taxes? Well that was my concern because when they well, how are you doing it? I'm asking you straight up, how do you how do you claim the you're part of the income and expense? How do you do it? I haven't been able to because when I asked little bad the documentation of the you know,
the the rental proceeds and any expenses, they refused. Well, the one sister who was so called managing the property, she said, you don't have to worry about that. I'll do it on my tax And I what this is? This is so screwed up. You don't get to do that. I agree, I agree hundred percent. I just didn't know how to. Okay, let's go to the resolve. So just keep in mind, and you may tell them that that the default laws of jurisdiction will take over,
okay without a partnership agreement. Without a partnership agreement, you guys have to go by the partnership laws. You have to. You have to look up the laws. You have more power than any of them. And why isn't your attorney telling you this? I you know what? I I don't know because I hired his tell me this kind of stuff. Now, this attorney, what kind of an attorney is it? My understanding was she was a litigator for these type of issus. You know? Was he a real estate
attorney or in a state attorney? No, my lawyer is a real estate attorney. Well, how'd you find him? Well? I mean I didn't know how to go about, so I got on how'd you find him? I'm curious? How'd you find him? I found on the internet with AVO or whatever the Okay, so you did a Google search? Yeah? How much have you paid this real estate attorney so far? At this point it's about seven thousand dollars? Well you paid way too much. What did what
did she do for seven grand? Well she's been communicating back and forth between my sister and my two sisters lawyers. You're wasting a lot of money. But okay, how much is your share going to be? Well? I only know percentages right now? My share is going to be one third of the proceeds after all the thirty three what is the house going to sell for? Well, the seller agreements with the real estate agent says he's going to put it on the MLS. It's two hundred and forty thousand dollars. All
we're talking pennies here. Yeah, that house must be a piece of crap. Then, well they when they were managing the property, they didn't do any maintenance on this. It was dilapidated once. Then all right, well, listen, just stay in touch. I don't know what else we can do for you. But you know, I mean, I think that you need to start asserting your rights and you may want to consult another attorney.
You spent a lot of money with this person. Now, I'm not going to throw stones at the person because I'm not sure what the hell she did for seven grand, But how long have you had her? I hired her last year? Okay, Well, let us know how it goes. Three zero three seven one three talk seven one three eight two five five. Speaking of real estate, Frank Duran, the real estate man is who they should have gotten first. He would have come and talked to them all about what
it can sell for. And how fast it'll sell, and he could most likely get more money than anyone because he has stats to prove it. For thirty years, he's been doing this outperforming the market. Frank Duran the real Estateman dot com three oh three nine two zero sixteen twenty two. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation.
In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real Estateman dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one three talk three oll three seven one three eight two five five. All right,
we are still taking your problems. Question who plays? We have Buddy Mitchell with us from simply floors ink dot com and we've been talking about all kinds of stuff and Mark, I gotta present this problem to our listeners. I want to get some feed bang, I gotta do it, okay, And I don't even care if we mentioned the company. But I'm not gonna mention the company. Let's just say we don't. Okay. A guy calls with a window problem. So how many years ago? Was it almost ten years
ago? Right? You had him all in twenty ten years ago? He had windows installed by this company he had, he said, leaks in the window. He said he did, but then there was a hailstorm. He said, the leaks came before the hailstorm, but the hailstorm came and the windows were damaged. So his insurance paid for the windows. Now, get you, the insurance paid. But he's still pissed off at the window company
because he said he believes there was a warranty issue before the storm. So he called the company well, and the company said that they needed to come out and inspect it. They were going to charge you one hundred and fifty dollars fee well to inspect. During that conversation, and you know, most
of these companies record everything. He brings up a hailstorm, right, the hailstorm is now, you know, present, so they want to inspect the windows, and they were going to charge one hundred and fifty bucks, and then if it's a warranty issue, they waive. They that money is credited. Okay, don't you don't pay that, But otherwise they'd be going out all the time inspecting. They don't mind inspecting your windows for one hundred and
fifty bucks. If it turns out to be a warranty claim, we get them to waive that one fifty If it's not a warranty claim, you spent their time and energy to look at it. Do you think that's unreasonable? I don't think, buddy, What do you think? Like? I don't know how you you probably maybe don't charge to inspect the floors. I don't know. But they go out and inspect the windows. They want one hundred
and fifty dollars. I think that's totally fair. Well, especially for we get calls all the time for people complaining about something small on their floors. So we get them to send pictures. Yeah, as a first round. Okay. These guys also said we want to see the report, right, and the report they said another window company claimed that they used the wrong fins
for nailing in the windows. Right marks, something like that so some kind of installation issue, right, he didn't send the report and he would not take them up on one hundred and fifty dollars inspection. I think the guy deep down, no, no, he was pissed though, for this reason that they were going to charge one fifty. And then, according to him, they told him something and said, well, back then we were using this window, and the companies out of business. They're bankrupt. Okay.
Now, even if they did, I don't know why anyone would say that. I would be pissed off about them saying that. But as it turns out, his windows were being replaced anyway, so no harm, no foul. So I told him, had the hailstorm not happened and you were not reimbursed for these windows, and they had been installed by a company that went bankrupt, I would have asked, if it truly was this company, who did it? I would have asked this company to honor the warranty. Okay.
Now here's what's even stranger. Technically, when companies sell, you can have it two ways. When a company sells to another company, they do not have to take on previous liabilities. They don't have to like if somebody bought Simply Floor saying technically, they don't have to buy your warranties. They don't have to warranty what you warranty. Now, I think it can go
both ways. If all you are the assets and of the assets and the name, and you want to ingratiate yourself to consumers, then I don't think
you should you should talk about the heritage. In other words, if I was going to buy simply Floor, saying how long you've been in business since twenty fourteen, okay, So if I was going to talk about that or buy another company that was in business forty years and I wasn't going to honor the warranties, I don't think I should have the right to say a forty year old you know, I'm one of the oldest companies in you know, you don't get it both ways. If you want to just take it over,
take it over, then don't brag about the heritage. But if you're going to brag about the heritage of how like, if somebody took over Excel Roofing right a wonderful company, if they did and he's been around for thirty years, then they should not brag about that. Unless they're going to take it on. That's my own personal feeling. I don't know there's with these window companies, Oh, guys and buddy, this is probably the same for flooring. If I go to example, K and h's site right now and
I look under their warranties, basically it says window and patio door. Then they have entry doors and their other products. But I can choose any of their manufacturers. And what it does is it brings you to this one happens to be Bayview. They have a limited lifetime warranty and then it breaks down. But if Bayview goes out of business, I don't see anywhere on here where K and H would would be responsible for that, nor can I understand
why they would be. Okay, here's what I'm saying. You're right. You're absolutely right, Mark. If you buy knowing that, then they should not be I totally agree with you. However, in the past, in the past, the owners of K and H have taken on everything. In the past, they wouldn't They wouldn't say to the consumer, well, that wasn't us, that was them, that was this. Well, actually it goes both ways. It was the previous owner. No, they wouldn't say
that it was a previous manufacturer. They didn't say that. I'm not saying that they had to do that, but that's what they chose to do. All I'm saying is this, when I advertise heritage, if I like, just don't even talk about Kane Is. Let's talk about Gravina Window. Gravina's Windows of Littleton. They're a big sponsor of radio and TV and all that, and they're they're a relatively good company, had been around a long time, right, Okay, Now let's say we advert Let's say they they they
sell. Technically, the new company doesn't have to honor anything that the previous company did. But then it wouldn't be fair for them to say we're a sixty you know, we have sixty years of heritage serving Colorado. In my opinion, it's kind of misleading in my way. You're taking out a major part of what I just said. If that window company or door company or whatever, oh, let's even say a roof, if they're still in business, I would I would agree with that. But if their warranty is gone
and the product's gone, what are you supposed to do? Well, you can't. I mean, obviously For example, if you if a dealer sold a car and the manufacturer went out of business and there's no Parson warranty, you're right if the consumer buys knowing that, Yeah, I totally agree. For example, Anderson, they sell Anderson, right, Okay, if Anderson goes out of business, who's going to warranty Anderson. That is a choice a company makes. That's a choice everybody makes. I sell Shaw Carping,
I sell Mohawk. There is no right answer. It's whatever the company. I warrantee my labor to install it. I don't warrantye the product. But you make that you make that very clear. Absolutely. Yeah, we try to make it clear to pen and most companies do. And in fact, I will be honest with you. K and H Home Solutions under ted. He said. Look, I technically, if I sold whatever the window was,
it went out of business one time, Republic or something. He said, if I sold this window to someone and I give a one hundred percent guarantee for installation and they warranty the window, if when they went out of business, they still went out and fixed problems, okay, because the window was But if all the windows failed in all the houses or it was a defective product. I don't really know what any company to do. They'd have
to go rupt. I mean, you can't take that on. I totally agree with Mark when it comes to product and warranties because so many look at the Okay, this cell happened to my brother, this exact scenario. He was selling a thing called Eco deck, which was a brand new plastic decking thirty years and it maybe had a lifetime warranty, and it had a lifetime warranty. Well, when they made it, it was flawed in the sense
that it would grow and shrink and push decks off houses. Yeah, you raak, and it split and he got in with them, They gave him leads. He sold a crapload of it, right, and then all of a sudden it all went bad. They went bankrupt, closed, and it bankrupted my brother trying to go out and fix it. Right. If consumer, I think consumers need to know there's a difference between the dealer and the
manufacturer and the installer. Right, So sometimes you have a dealer. Now, a good dealer will almost always guarantee the installation, the sales, the delivery, but not necessarily the product, especially with a twenty and thirty year guarantee. I'd like to know what people think when they buy. Do they assume they're going to get a lifetime warranty? I go back, Mark, you actually brought it up the car man. It's like I go buy a
Hondi for McDonald Rappaho Hondi and I have a problem with it. And in Hondi the manufacturer says, you know, we're not going to cover it it's not under warranty, or they go out of business. I mean, I'm not going to go to McDonald Hondi for no of course, not, of course not. You know what, Mark, I totally agree unless you misled the consumer, and most people don't. I got to take this break, Okay, we'll be right back. Go with a sure thing Denver's Best roofer
Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation compares and call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven, seven to one help. You'll think you're his only customer When you choose Frank durand the Real Estate man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Oh man, you know
what I want to brag in something? Grossman Wellness Center now, Mark, I finally I got him where they're gonna start advertising. It's a concierge practice. Now. Normally when people talk about concierge, they talk about a lot of money every month. Buddy, we talk about health all the time. You know. Grossman is one of the ones like Rose down the rest. He's a great guy. He does blood work. He doesn't guess. So I'm a patient there and people have asked me forever you know my regiment.
Okay, so every three months they have blood work done every three months, and then I have supplements based on what is found. So you go higher low on what you need. Right, there's not much adjustment once you dial it in. Then I do testosterone therapy through him, and supplements and blood work. It's all included in one low monthly price. When I say low, I'm serious. I mean there are places that charge thousands for this. He doesn't. So I'm in the program called PAW, which is programmed for
optimal wellness. They also have BAM, which is Best Aging Mail. I'm part of that too, because that's part of the hormones in testosterone. And then they have women aging perfectly. That program is for women and hormones and balance. So here's the deal. For one price, you basically get everything. I mean there might be a drug here or there. They don't supply you have to go through your plan, but mostly everything for one price.
And it's called the concierge. But I don't like using that word because normally concierge means expensive. This is not expensive. Grossman Wellness Center. Now they've advertised for a lot of years all over the place, and I am so happy to represent them. They say, give us a day and we'll give you a lifetime. So blood work, supplements, doctors, visits, testosterone supplies, other prescriptions for women. It might be estrogen. I mean it's all one shot. Now, I don't know. Do you do a do
you do anything for health? I'd like that. Do you do a concierge practice? No? We Karen and I go to a place here in town. Okay, but you but you one of my is it like the same. Yeah. One of my good friends from high school. He owns a company that does something. So anyway, by the way, doctor Grossman is an m D and he has other mds with him. Doctor Kelly's an MD, and then they have them, you know. But what I love is that nothing is done by the seat of your pants, by guessing it's it's
all. You know. Blood work is like the main So I just wanted to plug them because they're coming on board and I'm happy to represent them. Grossness well Grossman wellness dot com. He's been away, Say how much he was a month? Yeah, a few hundred bucks a month, depending on the program. Now I'm saying like two three, depending on the program. But Mark, that's all. That's everything, all in one. That's blood work and everything. You don't pay separately. I mean blood work alone.
I know what you mean. Yeah, you know, it's all. It's all inclusive, is what I'm saying. Now, if you want to get an MRI, he'll write it up and you can go pay cash for it somewhere. Well yeah, yeah, MRIs are different all that, but that's all covered by what I'm still saying. That's cool. Yeah, no, no, that's true. And for the longest time, and now now I'm saying you know, I have a primary care provider, but I go to Grossman for everything and then you know, so, yeah, they'll call in
prescriptions. It's a concierge service you have. You have access to a doctor. So if you need a prescription, you need something else like an antibiotic, that may not be included in the program, but you can ask them for it and they can help you through it. And by the way, they have statistics to show in their practice how they have dramatically slashed for the population that they have serious illness like heart disease, cancer, and diabetes.
They have stats they keep. So I just want to shout out to them and give you the number you really should go in because what they're offering if you mentioned me, fifty percent off your initial visit with everything your initial visit and lab testing and all of that. So it's three oh three two three three forty two forty seven. And I mean this, and I'm not saying it to be conceded. I'm not saying I'm good looking. I'm saying I look better now than I ever have. And I don't mean more handsome,
I just mean more healthy. Three oh three two three three forty two forty seven. Now, I've been going to them for a while, but it doesn't take long to see results. Three oh three two three three seven And uh so anyway, that's for health Grossman Wellness and uh I do have a primary care, but I never see primary care. You know you have to have one, I guess for Medicare and for whatever you're on. You know
they want you to have one. And then but real health, I think is not covered by primary care and they only want to see you when you're broken. Do you ever notice that? Okay, I gotta take this break. We have more coming up. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time
for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now three all three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hey Tom Martine, if you're a troubleshooter three oh three seven one three talks seven one
three A two five five. Oh, hold on, that's me. That's me. I'm sorry, that's me. I have my speaker on. Okay, now did you that's like Deputy Doc in his phone in the studio. I'm feeling like Deputy Doc here. Hey, what's amazing to me? Is uh? When when this small I can't get over this. I don't know if it's bs this smog reducing roofing. I keep going back to it that
there are chemicals in nature that can counteract to other chemicals. Well, I know that exists, But to have it on a roof and help improve the environment, that just gives hope, doesn't it to a whole bunch of stuff?
Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content, Wait time for an insurance checkup free, no obligation in comparison, and call Compass insurance paying too much your coverage at dozens of insurance companies find out now three all three, seven, seven to one help. You'll think you're his only customer when you choose Frank Durand the real estate man dot Com to list your home with Remax Alliance three all
three nine two zero sixteen twenty two. Yeah, rit news. You need advice who you don't have? Come run anxious sustas as you can. Shooter's gonna help. Come man, This is the Troubleshooter Show. Now Tom Martine, I'm Tom Martino. Welcome to the show. Three oh three seven one
three talk three all three seven one three eight two five five. This hour brought to you by Grossman Wellness Center that will monitor your health monthly or actually uh more than that, but you get one small monthly fee includes everything you pick your program that's best for you. Grossmanwellness dot Com three oh three two three three forty two forty seven. And folks, honest to God, that is my secret. That is what I do, and I never felt better.
Now listen, Buddy Mitchell's with a simply Floors, Inc. Somebody has a question that I find interesting, but we want calls, so we have open eyes for the first time today three oh three seven one three talk three oh three seven one three eight two five five. Buddy, somebody wants to know what floor you would get. We'd given your choice. You have. You can get any floor you want. What do you what would you get in your house? I let me guess solid hardwood. I did engineered,
engineered, Okay, I would never get solid hardwoods. I think that's a mistake in Colorado. Okay, let's talk about that hardwood floors. Why do you think it's a mistake because the look that most people want is a five inch wide plank at least, and in Colorado, solid hardwood grows and shrinks so much with the with the humidity that you'll get gaps in the Savery very interesting, you know. So the best hardwood out there, if you're going to get its a is an engineered wood. And I put in real I'm
a wood person. I like real wood, and I have two golden retrievers, And I am stupid for putting in a wood floor because they mar it up. But I have a beautiful, gorgeous hardwood floor that we have a lot of little area rugs on to keep the dogs from scratching it, because there's no wood out there that is scratch proof. Actually, go ahead, supposedly there's one out now that we just got into our showroom that's supposed to be scratch proof. But is it Is it pre finished hardwood? It's pre
finished hardwood? Yes, is most hard would you now pre finished? So well, no, you can still do site finished floors, but it's, oh, in my opinion, pre finished. If you want a designer look. If you want just plain old two and a quarter inch red oak floors, you know that's that's fine. But now on a five inch plank? Yeah? Can you get luxury vinyl planking at five although I up to twelve? Really, but is it really good? Look good looking at if it?
Does it hold up at five inches or does it warp a little? No, it's good most of ninety nine percent of it. I actually had a customer come in looking for three and a half inch wide yesterday and I told her, I said, I only come three and a half like a regular wood floor. And I told her, I was like, there's only one manufacturer out there right now that makes that. Everything else is wider, is wider. Okay, So you said you'd go with an engineered floor,
So let's explain what an engineered floor is. By the way, So it's not hardwood solid hardwood, but it is wood a wood product. What it is is it's plywood with a wood veneer on top. Now, when you say plywood, it's actually plywood. It's plywood, or there's another where they use it. So the biggest problem is wood grows and shrinks width wise when it's solid, right, and so when it dries out, it shrinks. I've seen them, Yeah, and it can be dramatic. The wider the
board, the more it shrinks, exactly. And I was explained that it's like like the Richter scale a little bit. Instead of instead of a let's say a three inch board will shrink a sixteenth, a six inch board instead of just shrinking two sixteens will shrink three sixteens. Yeah, the wider the worst. What does an engineer floor do to stop that? They run the sheets of the sheets of wood are run alternating. So wood does not grow
lengthwise. Okay, so when you when you turn, it grows by the width of the grain, not the length of you know, like the length of the of the tree. And so they run one piece this way and then they turn it, and then they turn it and then and you get a seven ply high quality plywood plywood like we sell Anderson. The plywood is is different than each ply of the plywood runs an opposite way, and so it never moves. It can, but not not as much. It dramatically
lessens it. Now the plywood then is glued together. It's glued together. Yeah, and then on top they put a pretty piece of wood. Just think about it. They can't now on top is a solid piece of like a laminin. Well, no, it's like a piece of wild It would be a piece, but it's a layer. It's it's a veneer. Okay, veneer is better than than lamina veneer. So veneer of what an eighth inch? Sixteen? Well, you get them up to a quarter inch? Oh really, yeah, that's mine. Mine has about a quarter Well that
would look like exactly like real wood floor. It's better. It's better than a real wood floor. Okay, so that's wonderful. It's a quarter inch floor over wood. Yeah, well it's eighth to a quarter You really don't need that much, but you know, and and the finish is really hard, No, the finish, the finish is yes, the one I got, I got an Andersen Anderson Hardwood put it. You know, they gave me a really good deal on it since I own a store and we sold
a lot of their wood. And but no floor out there. Wood is scratch proof. No no, no, but it's hard. But it's hard and you know my dog's you know, if you see it in the sound. Can you refinish a veneered floor if you get one with a thicker veneer layer? But you never will that that's it. That's it. That is something that people think they'll do. Let's just say this. So like my floor has multi layers of finish on it and staying to give it that that
really beautiful multi colored look. The only way to do that is to sand it completely off and then just stain the wood and polyura saying it like they do an old wood. You lose the whole look of an engineered floor. They use aluminum offside with a ceramic bead. But radically you could. But it is if you treat it right a lifetime. Oh yeah. Finish, Oh yeah, it's so much. The finish on a pre finished floor is thirty times better than what they can do at your site. They're putting polyurethane
on your floor, which is just in the controlled environment. And then and now I'm talking about the pre finish is such a controlled environment, it's perfect, right, that number one number two. There they use aluminum ox side versus poly eurothane, okay, which aluminum ox side finish is a much harder,
more durable finish. And then the really good ones they use ceramic bead in the finish to even make it harder, where I can't do that on a site finished floor because of the they can also can control the emissions when they make I can you know, Sam, Sam, what's going on with you? Man? What's happening? Hey? How you doing? Tom? Good? Sam? What's going on with hardwood? So? I run a hardwood floor company. Been, We've been in business forty five years. Wow.
Now now when you say you run a company, do you you do the installs? Uh? We currently run five crews. We have two install crews and three sand cruise. Wow. And when it comes to engineered flooring, I just really want to put this out there. It says right on the box you have to maintain a humidity level of thirty to fifty. Yes, Now, how is that attainable? In Colorado? Was a whole house humanifier? Oh? So really if you okay, but you know what Sam's
saying that? But it but it says that the National Wood Association says you have to do that with solid wood too, solid wood, and they do not recommend any floor the National Wood Association of Installers, Like if you're part of that group, I don't know. It's like some you know letters, right, what about it? They say that any floor over five inches in
Colorado is not recommended and it's called the high desert Sam. Sam, what do you think about the don't you have to maintain humidity even for hardwoods? Yeah, so what we do Tom is now, of course you got the National Wood for Association standards, they say anything five inches or more. But as a business owner and an expert in my field, yeah, I glue assist or full trout anything three and a quarter inches or more. Now,
that's why it goes back. And I look at jobs and I and I monitor jobs, and you get a lot of movement in your work or hardly any well, you know, I did my I did a customer's house and they had existing three and a quarter inch and that floor is just moving all over. But the flooring that we installed there's no gaps in it at all. And he's to the point now where he really wants to tear out all the existing and have us reinstall with the gluistist, and you're doing it right,
your job, you're doing it right. There's a lot of companies out there just nailing the floors in, and a lot of my competitors and a lot of his competitors, they'll just go out and they'll just take like wood, they'll maybe rest it in the house for a couple of days. You have to test the plywood in the house, and you have to test the wood, and you have to test it in multiple areas to make sure they're within this close, within the same moisture content. And then even then you
should always nail with glue assysts. And so we go out and we get a quote, we quote somebody and that company will just like he will and they'll come back and say, well, their install is two dollars a square foot cheaper. And it's like, well, of course they are, because they're just nailing it. We're nailing it and using glue. Assess, Hey, Sam, do you not like engineered floors? So here's what I do, Tom, is I absolutely educate the client on the product that they're right
to put it in the house. And I think I think education, transparency and basic just you know what. You just got to let them know that if they don't follow rules, this is what's going to happen. I think one of the most unstable engineered floors that they make is hickory. I will absolutely refuse to install a hickory engineered floor. And the reason for that is it delaminates it. Just are you talking about the newest stuff though? No,
No, he's right. Let me just say this, what so people, he's going up just like I am against the big company out there that advertises it like on all the time. Yeah. Right, And they're using a sub sub par plywood like Anderson Tough text and the higher end companies they use oaken better and hickory plywood, and then they put their veneer on top
of it. What he's talking about is where they use fur and pine and they use a cheap plywood which chepens the floor a lot, and then they put a hickory top on it, and then that hickory top doesn't can't bond with the plywood, so then the hickory peels and comes up. He's absolutely Hey, Sam, if you're doing a if you're doing your dream home, what floor do you put in? I'm probably gonna be putting in either eight and a half inch or ten inch live song white oak with a natural oil
technique. God, that's a wide floor, man, if you do it right, you know, if you do it right, and I did. I did an eight and a half inch live song white oak floor my father in law's house. I tore out a hickory floor that he had in there. I put a liquid moisture barrier. We use the Bacco products which is from Germany, which I think is probably the best or one of the top two best. You got Sika systems out there. But I did a full trot glue with a nail assist. And you know what, He's got very
minor cracks in his floor. It's not loose by any means. But he doesn't have a whole house humidifier. And I think the biggest crack in there is probably, I don't know, thirty second of an inch. It's the whole house humidifier a nightmare. I mean once you use it, though I heard like even with a piano, once you acclimate it, you can't take it away or it will be a problem. You have to have it. It's the dramatic changes in humidity that's a problem. It's going from three percent
humidity to ninety percent humidity. Well, what what does it recommend for that floor? Sam? If you were to put in a whole house or buddy, what percentage is recommended? Forty percent? You don't have to go ninety's it's between. It's the variation that they're trying to get away from us. So what would you put your your what mine? Might said? Mindset at thirty five and am I perfect? Yeah? All right, we gotta take a break. It's Sam. What's the name of your company? Please?
Floor Service? Thank you, Sam, You sound like a good company. You should call and get on the referral list. Three all three seven, one, three eight, two five five Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now
three all three, seven to seven to one help. You'll think you're his only customer. When you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Hello Tom Martino here three all three seven to one three talks three oh three seven one three eight two five five anything on your mind, give us a call. You can call three oh three Martino twenty four to seven as
well, three oh three six two seven eight four six six. So the Colorado Attorney General is opposed to the Kroger, which is King supers and Albertson merger. Now Albertson controls Albertson's, which hardly any anymore, right, Uh, Safeway, I didn't know they were together, did you know Albertson's a Safeway or now together anyway, So they're going that the proposal is to uh
have them all together. So basically in Colorado that would be it our groceries, Well, Walmart would be separate because they sell groceries, and Target does too. I guess some of the super targets supposedly by my location down south, the one down in Quebec. Amazon is going to own I mean whole foods. Well, they're going to open what they call an Amazon Fresh, Okay, And how does that differ from Whole Foods? I wondered about it. Someone told me that the baskets they have, you just put the food
in the basket and automatically charges when you leave the store. Now, Phil Wiser has filed a lawsuit against it in Denver District Court. He wants to block the proposal. He says it's not good for consumers. There's Target, There's Well, there's First Well, there's Walmart, There's Whole Foods, There's Target, there's Sprouts, Sprouts, You're right, I mean, I think he thinks some communities, probably probably the lower community, the lower income communities,
And he claims that Colorado's are concerned with prices. I don't think they'll increase prices though. I mean, look, with the way things are right now, consolidation could be better for consumers, depend on depending on the corporations. But Albertson's and Kroger are now trying to merge basically, So what is your opinion on that. Do you think it's bad or good for consumers?
I'd like to know what you think, But definitely the which is, you know, if you think about it, normal, this kind of thing would be something that they would be in favor of the politicians. Well, no, not democratic politicians would want to They want more or less competition. It depends really if this is political or if this is truly consumer driven. I mean, but that's that's the way it is. By the way, if you are concerned about outgassing, I've looked it up because I was obsessed with
this outgassing topic. Do carpets outgas? Do hardwood floors out gaess? Does anyone ever ask about that? Oh? We get asked all the time. Okay, for the environment or for health. I think more for health, because everything in your house I heard outgases. We have a carpet called arrow by Mohawk. Yeah, that has absolutely no voss. How do they stop
it? They make it out of polyester. Polyester has no VOCs, So they make the entire thing out of polyester which have VOCs the glue and the backing and other carpets, well, how do you do that without glue? And I mean because the nature of a carpet is it's twisted and woven through a back. Yeah, they make the back out of a polyester and then they bond it through heat. Right, So it's just it's just a new It's something that they came up with. But the polyester. Let me let
me tell you what what I ran into. We had one consumer, he had carpet down. We pulled his carpet up, we put this in, and he complained of off gas. You know, it's like it's impossible. We went over there and what it was is his plywood underneath. Well,
how would know the plywood underneath it underneath had never off gased. So they they took plywood, they put it down, They put fresh plastic carpet on it right with the carpet with a vapor barrier, and they put the carpet in right after they you know, well, but here's my question, how did he know it was outcasting? I mean he was smellid. Come on, well, that's what he said. You know what I'm saying. I mean, I'm there and I'm like, I don't smell anything. But He's
like, I can smell it and I didn't smell it before. It has to be the carpet. I'm like, no, you bought carpet that doesn't. We had it tested and it was like, it's the plus wood is off gas and you need to let the ply with the rest of your house. It was like taking some taking a new car and wrapping it in plastic and five years later you open it up and you have the new car. Smell stare. Now Jackie wants to talk and I'm trying to figure out she
was working with Deputy Doc and it was this about the floors bubbling. Is this was this that call from months ago? Jackie, Yes it is. We're still trying to figure it out. We listen to this. Listen to this, buddy. This is good for buddy to hear. She has a brand new home and it's in Loveland. It was finished in May. During the final walkthrough, she noticed the LVT or the it's LVP whatever, it
was heavily damaged, right, is that what you said? Yes, that's correct, And then how was it then or we could even move in? It was horribly scratched because the people that did like the finishing touches and stuff like that. It was when it was muddy and rainy would bring their okay boxes in through it. You said, they were they fixed it, right, They tried to. They did, and then well that time they had to replace the entire house because it was so scratched. They replaced the entire
house and then five months later five months later it started bubbling. Oh it has like warping. It's wavy and okay, so it's not bubbling. I have that wrong. Well okay, No, it's just it's like wharping, like wavy buckling. Were they buckling pushed down? Waving and buffling? I mean it really is like if you run your hand over It is like up and down, up and down, up and down but not okay, but you don't see spaces between it, right, there are spaces too, Yes,
there are spaces in some of the places as well. Okay, I got a question for you. Is this slab on grade or plywood floor underneath it? Like it on the concrete? Where is there is a year? Second? Yeah? What floor? It's it's the entire cup level of the house. I don't know there's there's a basement underneath it? Yes, there is? All right, hold on a second. We'll come back to you, okay, because this is very interesting and I want to see what Buddy
thinks about A three oz three seven one three A two five five. This is Denver's Talk Station with Tom Martino now Michael Brown, tomorrow morning at six six thirty k A. J. W. Denver No Impact Traffic. This report is sponsored by the twenty twenty four Colorado Garden and Home Show. New slowdowns on the south end of town through Centennial I five at northbound before County Line Road crash in the right lane has slow traffic back from the Lincoln.
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zero sixteen twenty two. Hi Tom Martino, your troubleshooter three all three seven one three talks seven one three eight two five five So Jackie, uh so, what happened? This floor was waving? They replaced Did they replace it a second time? No, they have tried to replace the part that is wavy and it didn't match. And now it's wavy again, and they said they're done. God, and this okay, buddy, what are they doing? Go ahead, sir. I don't know that they're doing anything wrong,
not matching I can I can buy. So where it's wavy, are is the flooring contractor saying he won't fix it because you have water coming into the house somewhere. Because the only reason LVP gets wavy it has to have you have to have some sort of water. And I don't know. There's two ways for it to be wavy. One would be if they installed it too tight and it's buckling. How many times did they attempt to fix it? Three? And why are they walking away from it? Now? They've got
to have an excuse. You just can't walk away from something. Well, they did, and they said there's nothing they can do for it. And it's like, we just paid over five hundred thousand dollars for this house and the floor. What would you hold on? Hold her? Hold on, hold on dragon? Did you get that? Okay? So I can't get her back up now until we do this. But you can't say that word, jackie, go ahead. What do you think I mean? If you went out there, what would you find? What would you find? What
would you expect to find? That's causing some things causing it? Okay? So floors get wavy for two reasons. LVP floors get wavy for two reasons. One is a pinch point, meaning that they installed the floor too tight. It expanded, right, The LVP expands just like lamin it It expanded how much? Does it? Not very much? But if they installed it tight wall to wall and it gets wavy, that's one reason. The other
reason it gets is water and water. You know. The lie about LVP is that it's one hundred percent waterproof, and it's not because it's made out of plastic, and if you soak plastic in water, it gets brittle and existent. It's resistant. Yes, so you'll get you'll get a little bit of wavness to it. The third option is she's really, really picky and it's not that big a deal, and they're just you. She's picky, and now you can't say bad. We're where you located. You're in Loveland,
right in Loveland, Lovely. Yeah, you know I could go. I could. I could probably go up to Loveland and look at it. But but let me say this. It seems to me that it's some. It's probably some. I'm just and without seeing it and looking at it and seeing what you actually you know, your definition of wavy right right is it seems to me that you might have water coming in underneath the floor that's very very light, like a like a like a very light dishwasher or or sink
or pipe dripping that gets the floor wet and makes it wavy. I don't know of another reason why an LVP floor would get wavy. You don't have in floor heat, do you in that area? No? We do not, Okay, I don't know why. But the whole your past, your one year warranty on your home. Is that why they're walking away? Yeah, but we have been dealing with this. No, I agree, it's still in my opinion, they should still cover it if we can figure it
out. Here's the thing I want you to get, give your information to and if he's ever in that area. The other thing, she can hire an independent floor inspector and they can come in and tell her exactly why and are they good as good as you would be. I'm serious, I don't mean to do that. They're more experienced on finding why. I'm saying I can look at a floor and fake Jackie. That might be the only way to really be definitive here is to get Do you have one that I could
contact? Yeah? If if, if you call my office here here's what we'll do. Give your number to Kachino. Okay, hold on, let's get Jackie in touch with Buddy and let's get her a flooring inspector. You can say it. Do you have it right now? By off? Okay? You Advanced Flooring Inspections I think is the name of their company. You can google independent flooring Inspectors. But are they really independent and good. No, they're in the pocket of the manufacturer, but they're not in the pocket
of the installer. I'll just tell you that. It's like every every time I turn around, it's an install issue, even if it's fogus. Yvonne, what's going on with you? Yvonne? Yes, I kind of just got put on the show, but I wasn't calling exactly to be But do you want to Okay? Would you rather email us first? No? Not really, Okay, tell us what's going on? Well, what's going on is I'm just getting roof referrals and stuff. And I know you have Petrolley
roofing and Xcel roufine right on your list. Yeah, either one of those you won't go wrong period in the springs. You are right right and then but I was asking her because I thought another one that used to be on your list, and maybe I'm wrong is total Roofing. Don't know them, okay, all right, it must be from something else. I now. I'm not telling you they're bad. I'm just telling you you're never gonna go wrong, never with ac roofing and petrolley roofing. Yeah, okay, all
right, Well thank you. Let me know if you need anything else? We have more right after this, go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven
to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three oh three seven one three dog three oh three seven one three eight two five five So uh, we've had a spirited discussion on a covering some other things now homeowners insurance, Paul, Go ahead, Paul, a long time
listener. I have a question on some homeowners insurance. Yes, sir, okay. So I do construction work and I have a client that the farmers was offering them very little for their hail damage. So I got Matt from Paragon, who I think is on your list. Yes he is, okay, so I got him involved. So Matt was able to get some extra money from them. The long and short of it is is they cut a check for twenty nine thousand dollars, which isn't the whole amount, but they
did. They cut a check for farmers, cut a check for twenty nine thousand dollars and they sent it to Matt. Matt then sent it to the homeowner, and somehow somebody intercepted the check and cashed at twenty nine thousand dollars. So now the I'm sure the company says they're not responsible, and the homeowner is blaming me in a way, saying that that maybe didn't send the check. He was the last one to see the check. So we're trying
to figure out. Yeah, he's not going to cheat anyone out of anything, but how did he say he sent the check? He mailed it, He mailed the check to the homeowner, and how do we know the CA but it was cash. Listen, we have to investigate this, and I'm going to talk to Matt too. So hold on, I can you get that friend to come on with us, or you can come on with us
tomorrow. We will get to the bottom of this. Kachina. This is very very important also simply Floorsinc. Dot com three O three seven three one fifty three eighty don't forget three oh three Martino. Save all your problems for me. One thick