The Troubleshooter 2-12-24

Yeah, ripped, so you don't have come. Running's sustas as we can. Shooter's gonna help come. Man Dix is the Troubleshooter Show. No Tom Martino, heay, welcome to the show. I'm Tom Martino. Three oh three seven one three talk three oh three seven one three eight two five five. This hour brought to you by waterpros dot net. You know how I feel about water, most important thing you can do. And then after that, supplements, organic foods if you'd like. But what the heck you need

good water waterpros dot net. The best systems, the lowest prices, free water test, free second opinions. For sure you'll save a ton. Three oh three eight six two five, five five four. Let's start off with Pamela and apartment. Then we'll talk to Vicki and talk about some kind of an issue with her Mercedes Coop, get an expert on that, and then Elane has a landlord issue. And eventually I'd like to get compass on Kaschina about insurance rates going up for cars all over the country. By the way,

one thing we will when Mark joins us. I think he's a little delayed. When he does join us, love to talk about the Super Bowl. My god, am I happy? I tuned in and watched the whole thing because I wasn't necessarily offendive either team. But probably the best game I've seen ever as far as Super bowls. Anyway, Pamela, what's going on with you? Pamela? What's happening? On February the second? A drunk driver drove to my apartment? Oh my god, Yes, in my bedroom

window at about eleven forty five at night. Well, were you in bed? No, so happened. I was. I just got back in that apartment from the flood, so I had new furniture. No, so so happened. I was on my couch. My boyfriend had just got out the bed to go to something. Oh crash. Wow wait when did this this happen? On the second? Okay, so let me ask you something. Are you making a case here? Obviously? Uh, the apartment. They

got to take care of the building and fight with the driver. But you lost a lot of personal goods, right, Yes, and I got my insurance, but my insurance won't cover nothing until my one thousand, five hundreds. I'm all social Security. No wait, wait, wait, wait, Pam, Pam Pamela, you have renters insurance? Yes, okay, and what did you lose, by the way, what did you lose? Whole? My whole house, I just got wait wait wait wait, not the

whole house, just the bedroom right. Nope. They said they won't let me in there, said that it might be asbestos, and so they can't. They locked me out. My turtles are on inside the house. Wait a minute, you can't get to your turtles. Nope. And I called them. I called them. I went over there Saturday. I told them, I said, my turtles is in there. I need them. Well, there's nothing we could do, so I called the fire department. A fire department. Ain't nobody got that. Couldn't e put you to go get

them out because they've been in there a week now. They okay, hey, Pamela, listen, I gotta go over a few things here. Now. How much in personal goods are you saying your clothing and all of that needs to be cleaned or thrown away? Yep? And I just got, well, which one is it, Pamela, cleaned or thrown away? I don't, I don't. They won't even I don't even know. They just told me, they said, let me. Let me get this straight.

They said that it was a asbestos contamination because the car disturbed the asbestos in the walls and ceiling. That's what they say. And if that's the case, then when I just got back in there in August, because they had a leak and they couldn't find out where the leak was coming from, so it kept flooding my house. So they put me in a one bedroom and I just moved back in there in August. So I just got I know, I get that. I get that. So right now? Is your

renter's insurance paying for temporary place to stay? Nope, they won't pay for nothing until I come out the first one thousand, five hundred the Dinner Police Department put me up till today is my last day with them, and I have nowhere to go, and I'm fit. I have asthma TOPD and I don't half. I've been under doctor's chisness August for keeping hold on. It's Camela, Caamela, you need you need to hold on, Okay. I want to talk to John Fuller about this seriously. He's a personal injury attorney

and I'm I'm wondering. I think this might fall under a personal injury against that driver's insurance or something. You hold on, okay, Pam, Pamela, hang on, let's get fuller on if we can on this. I just want him to weigh in on this. This is a terrible situation. Three zero three seven one three Talk VICKI Hi, Vicky, what's going on with you? Hello? Hey, what's happening? Yeah? Okay, okay, I have lease. I have a lease on a Mercedes twenty twenty three

Mercedes. It's an AMGGLC forty three formatic coup Wow. Hold on, you have a twenty three? Uh and it's an AMG. Yes, that's a nice car. What's going on? Well, when I make sharp everything is fine except for this one thing, and it's big. When I make sharp turns, I hear this big a big bump wow. And then it also like resists that turn. It's only when I make sharp turn. When you say it resists, does it do what's called hopping? Do you feel a little like boom boom boom boom? Yes? Okay, yes, okay.

Now is that an all wheel drive? Yes? I believe so, well, four all wheel In other words, what model is it? Again? It's an a MG G three formatic GLC. Yeah, it's a formatic Okay, that's what it is. So what that means is an all wheel drive? And what's screwing up? As your computer sometimes? And it only happens on dry pavement, right right, It doesn't happen when it snows. Oh I'm in Atlanta, so it doesn't snow here. Oh okay, Now here's

the deal. That is one heck of a nice car. We need to get our one of our auto experts on to talk about why this is happening. Now, did you hear leasing this right? Yes? Okay? What did the dealer say? Let's let's start with the basics. Okay. I took it to the dealer and he said that it's functioning as it should. Now does it make it only on tight turns or on all turn turns? No? Only on tight turns. Yeah. Yeah, see, I have a feeling it's that all wheel drive. Here's what I want to do.

I still want to get our expert on. So hang on, VICKI we got our hands full here. Hold on, Vicky and Kachina. What I'd like to do on this one is whoever feels more comfortable Jeff vic or Kevin Caulkin on that Elaine wants to talk about a landlord tenant issue, So let's talk what's going on? Elaine? Hi? Well, hy, Elaine, what's happening. I moved in about December last year. We did the walkthrough. I noticed that there were a few windows that did not have but one

pane of glass in them. Some of them had hold. When you said the walkthrough, is this this is to rent a place? Yes? And when did you start in December? Yes? Beginning of Okmber got it, okay, keep going okay, brought it to his attention. He, you know, wastes his hand and I'll get that fixed, and I have a shop and I can make that window whatever. So every month it took him

until December of twenty twenty three to fix that. Wa wait a minute, wait a minute, wait wait wait, Elaine, are you saying that the original walkthrough was December twenty twenty two, Yes, I am. And he took one year to fix that window, Yes, sir. How many windows did it take? How many were single pained? I think there were one, two. I think there was three or four. But that's not the best part. The best part is when he did replace it it's not exactly

glass, it's what is that. It's said almost dysplexiglass like a plus yes, yes, and he epoxyed it in. I know what he did. He made He made a like a weather barrier. Hold on a second, elane, Okay, I know where you're going with this. What we need to talk about specifically are your rights, not necessarily whether that repair was done correctly or not, but what your rights are there? So hang on. I'm Tom Martino. This is a busy day. Three oh three seven one

three talk three oh three seven h three eight two five five. If you're looking for solar probid energy dot com, I want you to keep them in mind twenty one thousand, A full system with battery backup. You gotta find out more. That's that's probid energy dot com. Go with a sure thing Denver's best roofer Excel roofing dot Com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation. In comparison,

call Compass Insurance paying too much your coverage at dozens of insurance companies. Find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Okay, I'm Tom Martine. You're troubleshooter. Eight eight eight. Heating dot Com will do high efficiency replacements for your heating and air. Let me tell

you how important that is. They do great deals, but you need that to save money each and every month, especially in this age of rising bills. Eight eight eight Heating dot Com three ZHO three seven seven zero two seven seven six. Now I want to take John Fuller first. He's an attorney at law. He does personal injury, and I'm wondering does this fall into the bally Wick of personal injury? What do you do in a case like

this. There're certainly damages, maybe not all considered personal injury, but there's certainly economic losses and others. But I just want to take it in general and just get John's opinion. Now, John, Pamela her a drunk driver drove through her bedroom wall. As a result, it unleashed asbestos, herb disbestos. They have locked her out. She can't even get in there to care for her turtles. She thinks she's probably lost or sustained losses on her

personal belongings and her furniture. Now that does not fall under personal injury, or does it when it comes to the economic losses, John, And so if I understand you, she was not injured. But this is an entirely property related loss. Correct Now, Pamela, you mentioned you're not feeling good and you're sick, but that has nothing to do because you were out of there before they disturbed the asbestos. Right, No, not really, because the first time was a flood. So I just got back in that apartment

in August. I was in this placed from April to August in one bedroom. I understand that, But are you trying to say that the flood caused what? But now that I got back in there, I keep getting aumonia in my doctor. All right, let's Pamela, that might be that connection might be too hard. But right now now that John knows that, what I'd like to do first is have him parse out what he thinks would be

collectible by you. I mean, you do have an auto insurance policy to go after you probably, I don't know if you have the landlord to go after because of asbestos being disturbed at no fault of their own. And then you have your renter's insurance and you have a fifteen hundred dollars deductible, so you're you definitely have some losses, John, Go ahead, John, it's a mess. Hey, good morning, crazy crazy fact pattern here. Did the drug driver by chance have insurance? No? He didn't? Oh no,

Well who owned the car? I don't. I don't know whether on that published report who owned the car? The guy did? Man? Yeah, he had the man on the car, but he wouldn't handle insurance. And he's in jail for vehicular homicide. Wait, wait, who got killed through the owner or the driver of the drunk or the driver of the truck? Is in the driver of the truck because he hit another car that hit

a poll and the lady died at the scene and the man. They got the man out, but I don't know if he lived in Oh my god. So there's no collect there's no collection there? Go ahead, John,

No, you're it's a dead end there. And I was going to suggest that you talked to the DA's office about you know, either restitution or some victims assistance or victim's compensation, which is still an option for you to look into and they might be able to help you out at least in the short term, to help you with your living arrangements and that kind of stuff. But yeah, idea we're going to go down there today. That's good, good, good. The idea of restitution, though, it is just a

lost cause. This guy's going to go to jail for a while, probably several years, and idea of getting money out of them is just a pipe dream. It's at best. As far as your landlord and stuff, that's concerned the fact that the drunk driver hit the building and that unleashed the asbestos.

It's really hard to lay that on the landlord as far as making a claim that they're somehow responsible, you know, and that would be that would be somewhat gratuitous, just because you're obviously not going to continue to pay rent on that unit at some point when it's a total loss and you're not allowed to, you know, maintain your residence there. So it sounds like they want to get you into another unit because they're not going to be able to

do anything with that unit as well for quite some time. If it were me, I would try to be getting relocated to another unit, or find me a different place to live and get out of that lease, and due to the inhabitability of the property due to this justice and try to just move on and protect yourself and go forward. But there's really not going to be an insurance claim that you can make for your losses based upon the actions of

just that drunk driver crashing into the building. And that's my initial take on it, Tom that I miss something that you no, no, no, that's the landlord, though I don't see do you see the landlord at being particularly liable for anything. I really don't. The only issue here is that this young lady needs to get out of her lease and she needs to find

herself a place to live. And so it's not likely that they're going to be able to remediate the asbestos and get her back into that unit, you know, in the short term, So she's going to need to either find another apartment. The fact that there's asbestos in the building is not inherently a risky situation. There's thousands of buildings that have a specialized in them. It's only when the asbestos gets daylighted and gets into the air that we breathe and

stuff that it becomes an issue. So she just needs to get her a place to live and to get out of this situation. Unfortunately, you know, maybe the victim's compensation and victim's assistance is the only avenue that can truly help her out. But she's got least to get her deductible page, John, Yeah, get that deductible. Well, I don't know what the deductible would be for on the oh you mean on the rental insuran. Yeah, for sure, they can help her with that, and they do have funds

for that. And so if they can pay her that, that'll help with her contents, but it won't help with the remediation of the asbestos and the repairs. No, no, of course not. And for that, you're right, they should be able to let her out of her release. Now. That's by the way. John Fuller is a personal injury attorney, but he knows about property damage and about property damage claims and sequence of events when

it comes to losses. Accident lawyer dot co. And you can always call him with accidents if you're injured three oh three five nine seven forty five hundred and he will give you his personal attention three oh three five nine seven forty five hundred to the extent he can, of course. And Jeremy is with Compass Insurance Group. Jeremy, I want to ask you something quickly. Here her Renter's insurance. Now, Pamela, they're not giving you a tough time

other than you have a deductible. Is that right? Yes? Okay, so, I mean there's not much you can do about that. You get a deductible. And then will Jeremy, will they reimburse her even if she's late in coming up with the deductible? Can she retroactively collect on damages? Yeah? Typically they should just wisht Wait wait wait, wait, hold on,

hold on, what did you say, take what? They would typically just take the deductible out of the payout, so whatever, you know, if the payout was right, because you know, let's say she's going to have three thousand inexpenses, they should at least cut her a check for the difference. Exactly. Yes, Why aren't they doing that, pam Why aren't

they doing that? Told me, they told me that they will do that, but they told me they won't pay for my hotel to day where they got where the police got me took today that they won't pay for that? Why I pay about until I come out of my pocket for one thousand, five hundred. Well, I don't see that part. I don't understand why, Jeremy. Is there a such thing as two deductibles, one for temporary living and one for damages? No, it's just one deductible for both's who

carries your renter's insurance, Pamela Liberty Mutual? And do you have loss of use coverage on the policy? I don't know, but all my stuff is in their house, so I don't know. Okay, you don't even have your paperwork, so you don't know do you have do you you don't know if you have temporary living uh coverage? And I know she didn't say she didn't? Hold on, hold on, let me ask my case, Maam. Did she say I had temporary living? What did What did you say,

Tom? Temporary living coverage? No, it's not on there, she said, that's what my my character reductment doing all this stuff for. I mean, that's what she said. It's not on there. She but you do have loss of your property right, Yes, I do have that. That claim is already in Jeremy. So, Jeremy, have you heard of rental policies that don't have temporary living expenses. Yeah, I do see them. I mean, or it could be very minimal, you know it all?

Yeah, I mean that they're out there and it's you know, one of those where you you know typically what Let me ask you something, Pamela, are you with your case worker? I'm with her? Can I ask her a question real quick? Directly? Here? Hi are when you're looking at this rental policy, you do not see any temporary living expenses covered? No, none, but you do see property damage or or uh personal goods covered personal goods? Yes? Okay, Well, thank you for helping her.

Here's another thing. Are you going to help her look for victim assistance? Do you know how to do that or we? Okay? Good because victim assistants may help her a lot at least, and then she needs to get out of her lease to try to get into go ahead. Problem. The problem is if she gets out of the leaf and she won't get anything from the insurance many hold her she breaks. The insurance person said that if she breaks the leaf that they will not be able to give her any money

at all. Is this her insurance or the landlords her personal insurance company? Have you ever heard of that, Jeremy, No, that would only apply to the loss of use, So they're not going to continue to pay for her to stay somewhere, you know, at a hotel if she's Yeah, but if she lost her goods, it doesn't matter. If she keeps her it has them do it property coverage. No, it would just be the loss of use. Obviously she can go rent. To me, I would

ask them to show you. I would ask Liberty Mutual to show you in the policy where she's required to keep the lease. I think what they're saying is if they want maybe they're paying her rent. I don't know. That could be, Jeremy, I don't know, but no, no, Okay, then I have never heard of a policy requiring that they stay in a lease they can't use. I've never heard of that. So if they're telling you that, I would like Pamela for you and your caseworker. I'm sorry

I didn't get your name, but thank you for helping her. Maybe, Deputy Doc, if you can talk to them off the air and straighten that part out, because she should be able to end that lease and get another one. We have to take this break. By the way, the Insurance Health Center, which is Compass Insurance Group, will do free insurance comparisons as well to make sure you have the right coverage, whether it's renters or homeowners, or car or auto, and they do that free of charge three oh

three nine nine six nine thousand for them. More coming up. Go with a sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up, free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find

out now three O three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven one three talks seven one three two five five. So, uh, Vicky, she has a Mercedes Kevin Kevin Colkin is with Shared and Auto Tech. And really it's a

it's a nice car. It's a twenty twenty three Mercedes AMG. Oh, it's a it's a formatic Okay, Now, she says when she's turning tight turns, she's feeling that bumping and that, uh it makes a noise sometimes, Kevin, I feel that in my car, which is an all wheel drive, and it's a high flutin hall wheel drive, and I feel that trap. I feel that little every once in a while. Yeah, is that because of the all wheel drive brain? Yeah, it's not picking it

up quick enough. It should be, you know, it should slow one wheeled down and speed the other up so you don't get that hop. Uh. There's been a bunch of recall. I don't know a lot about this car, but I was reading on the break there's a bunch of recalls on their steering on that has she contacted Mercedes about that? I have? I have, and actually I just saw in my mailbox. I'm getting it's a

note that on a recall. But I called them as as quick. I called them even last Friday, and they never told me about the recall. But I was that was my next step to look to see. You know, sometimes dealers don't even know about it, m until you Yeah, you go in and you plug your VN in, then it all pops up. Up for them. They don't until the factory does something. I mean, Vicky, uh have you? Okay, so, so what do they say? They said it was working as expected? And when did they say that?

As they told me again Friday, I've taken it in two times and they told me. And I called another dealership just to make sure, and he told me the same thing. You know, they know about it. They know about this model and everything, so they've heard about it before. Okay, Now, how bad is it? I mean, it's it's pretty bad when it happens. I mean, it's a it's not it's not it's not all of them. It's a big bomp. It sounds like I hate something. Well that okay, so it's not just skipping, you're not.

That's what they call it, by the way, and and Mercedes says that's normal for formatics. That's what they say. Some people call it jitters, other people call it bumping. I've not heard so much about noises. Did they take it for a drive and hear it? Yeah, that's what they told me. Wow, you know what I might you know what you might

do? You're you're in Atlanta? Yeah, okay, if you were here, I would tell you to go to one of our experts, not a dealer, and get get a Mercedes experts experts opinion, and then when you're armed with that information, you can go back to a dealer. Kevin, how many times have you had to do that? And then the dealer says, oh, okay, I mean, VICKI that might be the first place to try. Okay, okay, I'm actually from Colorado. I might drive

on there. Oh I wouldn't drive all the way here for that, but if you're gonna be here now, listen, seriously, you should take it. There are plenty of good independent Mercedes mechanics and you tell them straight up, I need a diagnostic because the dealer says, this is operating normally, and that would be the first thing I do and then will help you, Like right now, if we call, they'll say, well, it's all there's nothing wrong with it. And then here's what we would normally do.

We'd have you go to Kevin or Jeff or one of our experts. They would say, okay, here's what we think is wrong with it, the computer or whatever, and then we'd go back to the dealer with you. So, Vicky, let's take that first step and then after that we can then get at least have what I call ammunition. So let's do that. Three h three seven to one three eight two five five. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent

until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Tom Martino, your troubleshooter THREEO three seven one three talk three

oll three seven one three eight two five five. Welcome to the show. Okay, So, uh, Elaine, I'm sorry to make you wait, but we had those experts. Okay. So here's what I've been able to find out on this uh walkthrough. And here's what I checked out the standards of habitability, and I checked out the owner's responsibility. I've been doing it in between calls the owner's responsibility landlord to tenants on repairs. Now here's the good and the bad, Elaine. They are not required to give you double

pain glass at all to begin with. Therefore, the repairs to double pain glass can be whatever they want them to be. So they it's it's weird. They that is not an issue of habitability. If you did not have a window pain that would be an issue of habitability that you could say, hey, I want to end this lease because you're breaching my contract. So the problem you're going to have is while he said, you know, I'll take care of it, you don't have technically the right to say this is

not a normal double Paine window. The other ones are. I want these to mask those, right, But that's not the only incident. Okay, go ahead. Replace the water heater himself on for ride day. I asked him, don't you want to get a professional to do that? Because I know his law in Colorado about putting the water heater in. But what do you mean? What do you what do you mean the law in Colorado?

Well, it's the lasses that if you replaced when it has to be a person that's like a plumber or by trade and certified and Okay, if you pay someone, I think you can get a homeowner's permit. But I don't even want to go there. So what is the issue? He replaced the water heater. Is it not working? Well? Yesterday I was cooking some eggs for my son's Super Bowl party and flames shot out from un neath the top. Yeah, yeah, from underneath the top of what the on top

of the range? Well, what does that have to do with the Wait? Wait, wait, hold on, I'm curious about something. You talked about the water heater and then said flame shot out of the range. Well lit. When he put the water heater in, he had to light the pilot oh around the mouth and light pilots of everything that needed to be lit again because he turned gas off to put that. He no, I get it. I get what you're saying. Now go ahead. So now, when you used the gas stove it okay? Did it just do it the

first time you used it? Or now every time you turn it on? Yeah? Every time. My I've only turned it on three times because the third time it almost caught me on fire. And I have been curnt before. And my son came over. He lived across the street, so Elaine I think air got into it. The gas lines. This guy should not be messing with this. But so right now, do you have do you have gas heat in your home? P pain? Huh? Pro paane? Is it working? Yes? Yeah? Okay? Is the pro pain for

your water heater? Yes? Is that working? Is your water heater working? Okay? So what's what's not working right now? Well, the stove doesn't work, the referrah and the refrigerator. I've been trying to get these things fixed since I moved in. Also, okay, so it sounds basically like you just have a bad landlord. Well yeah, yeah, I think I think I have a plum lord. Yes, well okay, So it's a single family home. What size is it? Three bedroom? Go with

a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three, seven, seven to one help. You'll think you're his only customer when you choose Frank durand the Real Estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two.

You need you don't have run sus fast as can. Shooter's gonna help. Come Man is the Troubleshooter Show. No Tom Martinez. Hi, I'm Tom Martine. Welcome to the show. We're here to help you. If you need help, give us a call at three oh three seven one three talk seven one three eight two five five. This hour brought to you by

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stone resin glass panels no no shower doors needed, no curtains needed. It turns the corner of perimeter drains, no thresholds to walk or stumble over. Renew Home Innovations dot Com three oh three nine zero four two thousand, three h three nine zero four two thousand. Michael he wants to talk about DBA, which is a certificate called doing business as Michael, go ahead, what's

going on with you? And we have open lines at three oh three seven one three talks seven one three eight two five have another thing too, three oh three Martino. You can call at any time and not only get through to us here, but leave a message and we'll get back to you if you don't want to stay on hold, no matter when you call. Twenty four to seven three oh three, six two seven eight four sixty six. Pass that around, Michael, what's going on with you? Hi? Michael?

Hey everybody, I'm a blind guy. Yeah, I remember you, Michael, of course, Yeah, we're friends. Even invite me to come on your show too. Anyways, Today's dilemma is I'm trying to use accessibility on the State's website to find out how much it costs to do a DVA. I need to register a name as soon as I can, and I'm

having trouble assessing it with my phone and accessibility on my iPhone. I'm running into a place where it says underscore fifty two, for example, when I tap on it, it doesn't give me a screen, text box or anything to answer their questions. Can you help? We just have so I can help you offline. I mean that's the best way to Heay, Michael, what are you trying to? So you're trying to take your LLC or individual name and file a DBA with the Secretary of State? Is that right?

Yes, sir, And the other websites don't give you a problem, but this one doesn't allow you to fill it in or it doesn't read it correctly. It doesn't read it correctly, could question tom? So I've never encountered the underscore request before, so I don't know how to make it have action. If that makes sense, I mean it doesn't. But I mean i'm you know, so in other words, is it not reading the underscore right? Well, how do you know it's there then? Because it says underscore

fifty two? And then what does it want? I mean, I'm answering the questions for the DVA. You know, what's the name of your business? That type of thing? Okay, and this is Colorado's Secretary of State. Yes, okay, Yeah, we can help you. I mean, but I don't know that that doesn't help Let's put it this way. That doesn't help other people. Yeah, Well, well, I'm sorry, I don't have any drama today, but no, it's okay. So I'm here

where you file a I just don't know which link exactly. Could you send us, just for the heck of it, the link so we can look at it. Well, I could, but not while I'm talking to you. That would be well obviously. Yeah. Yeah. It has to talk to me at the same time, and I have to be able to listen to it to manipulate it, which is really cool. Actually, Okay,

do us a favor and ye kachina. You can also give him my give him my text so he can text me directly if he wants to, or he can text you to me. But hold on, Michael, and we'll see what we can do for you. Okay. Three oh three seven one three talk seven one three eight two five five. You know, I imagine. I mean, it's a nightmare for me to navigate some of these sites to begin with, let alone without you know, your eyesight. God,

that must be difficult. So you go to the site that whenever you know, if you've ever used these accessibilities, they read to you and then oh man, I just don't know how you manipulate I guess you can navigate to the fields with cabs and returns and that kind of thing. But anyway, uh, I want to go to Daniel who has a follow up, and he was working with deputy Choppers, so we can bring them both up.

And this was a Cadillac Coupe Deville, and I believe let me let me bring up the call here to begin with and see where we're going with this. Can you summarize this problem Chopper on what happened? Yes, I is this? Okay, go ahead, I'm sorry, go ahead. He went to this body shop in Pleblo, Custom Paint and body. This was a car he inherited in eighty seven Caddy Coupe Deville. I don't remember that part. But he's been waiting fourteen months to get it put in the shop and

they had a policy of a five hundred dollars non refundable deposit. Anyway, well, I remember he brought it there. He brought it there a year ago. They haven't worked on it, and he said, well, just give me my deposit back, and these clowns said, no, it's non refundable. Well, how stupid is that? Yeah, it's non refundable. If he changed his mind, but if you sit on his car for a damn year, what do you expect? I mean, what if it was

there for five years? Did they get to keep his five hundred dollars? So what happened? Daniel? You want to tell? Yes, sir. After I had a little bit of back and forth and they were only willing to give me that two hundred and fifty dollars, Deputy Chopper called them on my behalf to be immediate and moderator. I'm not sure one hundred percent certain what he said that. He was very diplomatic in his conversation with them,

and ultimately they agreed to give me the five hundred dollars deposit back. But there was some heartache and grief from one of the owners as they were talking to me before they agreed to give me that check. So let me ask you, are you going to get it? Did you get it? Where does it stand? I picked up the five hundred dollars check on Friday, deposited it, and I am good to go as far as thoughts concerned. Now, you know what, that's very very cool, very very cool.

Now here's what I want to know. I want to know they agree, Copper. I want to know something real quick here on this deal. What what did they feel? And it's good they gave it back, kudo sim but what did Why did they feel they could keep a non refundable deposit after a year? You know? They didn't say they kept one, telling me it'd be another two to three months. And I just talked about the power of our show and how many people would be listening, and they turned around

and decided to give him a five hundred dollars back. No, no, And I appreciate that again and definitely gets the dinger. Okay, but what I'd like to know is, I mean, didn't they feel it was unreasonable or didn't even go there? Know, they said it was their policy. Okay, it's our policy that you get a non refundable deposit so we can keep your car for ten years and we get to keep your money. I mean, it just sounds so ridiculous. You know who it sounds like to

me, Mark forty fourth Auto and Bennett. I don't even know if that guy's still around, Steve Weis or Weiss or whatever they help the guy's name, But at least they gave it back. That's wonderful. And we appreciate it. Thank you Daniel for calling Chopper. Thank you very much. Are you working on anything else? No, I'm foun you as a belle. All right, thank you. He Now we're going to sign some more stuff

to Chopper. He's not working on any things right now. Three oh three seven one three talks seven one three eight two five five We got time to discuss. Whatever you want. Waterpros dot net the best water systems, the lowest prices. Get a whole house system for Pfas Forever Chemicals for twelve hundred bucks. You can't beat that drinking water around one thousand bucks or fourteen hundred

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find out now three all three seven seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino here three O three seven one three talk seven one three eight two five five. Welcome to the show. If you have anything to talk about and need problem solved, give us a call. We've had

full lines up till now. Three oh three seven one three talks seven one three eight two five five over here. You can also call three ozho three Martino twenty four to seven three oh three six two seven eight four six' six. So I am so happy. Normally, you know, I don't care if I don't have a team and team that I care about about the Super Bowl. But what a great game. I mean, it was freaking entertaining. What a great game, don't you think, Mark? I mean,

I think you don't do better when it comes to Super Bowls? Then yesterday evenly matched teams back and forth. God yeah, the first the first half I thought sucked, but then the rest of it was good. Well, I mean I was just riveted by the whole thing. I just found what I find fascinating. Holy crap, these young quarterbacks in their twenties they don't flinch or not. I mean, this pressure didn't get to them. I mean they're I mean they're rock solid. I mean, god, I

think I was learning to tie my shoes at that age. And when you think of the high level, the high level of performance, well, what are they like twenty four and twenty eight? God? Anyway, as far as commercials go, everyone's talking about commercials. I'm tired of hearing about that Shop like a Billionaire. But they did, and they did a good job imprinting. Don't you think the brand name or did you not recall that commercial mark? I don't know what the commercial was. It was h team ou

Shop like a Billionaire? Yeah, yeah, yeah, I saw a bunch of TMU commercials, not just one. Now. I don't really know what is Temo like an Amazon? Basically, yeah, it's a lot cheaper though. Okay, So anyway, I think they did a good job of branding. Not so creative as far as commercials go, I didn't find I mean, actually, don't you feel this year's commercials were not as creative as past years? I found they weren't as creative I liked. Butdweiser did a great

job with the horses delivering. I like that. I liked ben Affleck and j Loo I liked that. Didn't you like that one? Or did you not? I'm not big on Honestly, I don't care about the commercials. I watched very few of them, really, Okay, my favorite one was Kennedy running for the Third Party. I thought that was pretty ballsy. You know what. I did not know he was doing that. I didn't know actually, until I saw that ad I didn't realize he was still in the

game. I had no idea. Hey, guys, who do you think he's going to take fotes away from Trump? Well, Biden, I don't know. I think mostly Biden, because isn't he a Democrat. I mean, well, he's not running his one, but he is a Democrat, lifelong Democrat. Well that's what I thought. Also, Plus, I think the Kennedy name is sort of associated with Democrats. Of course it is, Yeah, so I think, But I think that also he appears to be a maverick, and a lot of people who like Trump like that kind of

thing. They want to see someone different. So anyway, as far as Valentine's Day, of course, people you know, they might be thinking about gifts and all of that, just don't take March's advice when it comes to gifts. That's for damn sure. But anyway, why do you think Americans break up? I think we all know the number one reason, or we think we know right. Fifteen percent say that they broke up because they weren't the right sign. They weren't the right sign as far as their cody,

their zodiac sign. I was gonna say codyac zodiac sign fifteen percent. So fifteen percent breakup because they feel that their signs are not aligned. Do you find that? Now? Sixteen percent say that women say, listen to this that if a man has an ikey watch, what is an ikey watch? It's a watch that's tacky. Sixteen percent of women judge men by their watches. Now, what do you think though? Is the number one? Come on, it's not money. What do you think the number one? Is

that number one women? The number one thing women notice, and it's a deal breaker, the number one thing according to this poll, of course, what do you think? Give me a guess and then tell me how do you think they break it off? Do you know what? Eighty eight percent to to break it off if they don't like them they probably go on, make that much doc. You're absolutely right. That comes from experience, I imagine from people ghosting you. But eighty eight percent ghosts you. That's right.

What do you think is the number one turn off? Come on, Katchina, what is it for a woman being bold? No, it's not, it's not. Actually, In fact, a large percentage of women say that hair has no factor. Oh, they say grooming does. But what do you think, Kachina? Is she listening? Come on? Would you nudge her? And sus isn't around issue? Is it politics? Tom? No? Number one smell odor the number one women will women will not go out with someone if the odor is not. It's just a stupid answer.

That's red. No, No, we're not mark. We're not talking about body or. It's not a stupid answer. It's it's talking about odor and smell in general, including pheromones. So if a person admits a weird odor, we're not talking about just boh, We're talking about anything, even the wrong, even the wrong. What do you call cologne for a man? I guess they call it cologne. Here are some other turn offs. Dirty fingernails, well, cheeze, that's it. That's easy to figure out.

Okay, if someone is rude to a waiter and then another one ugly tattoos. They don't just say tattoos, they say ugly tattoos, and then oh this one. In fact, there were videos made on this. You know, we're doing this because Valentine's Days this week, In case you haven't noticed, I know, Mark's probably shopping for a frying pan or a hair brush or maybe a vacuum. But here's the deal. The the the problem with with guys or women, especially if they are too what come on like static

laundry to klingy. Did you have you ever seen those YouTube? I mean they were really funny called overly attached girlfriend. I don't know they're still on there they might be, but very funny, very funny videos called an overly attached girlfriend. Anyway, if you're too cleaning, clingy, it's a turnoff. Okay, Mark, what do you think? What do you think turns off men? Other than klingy? What do you think? Five hundred plus pounds? You know what? Weight is a big factor. It's a big

factor. But listen, it's a big factor both ways. Although more men prefer slim than heavy or obese. However, there are men who prefer plump women as far as women go odors, one TACKI tattoos, rude behavior, bad breath, dirty fingernails, groom. I think you could just summarize with women. Grooming is very important to a woman. What about intelligence? Where do you think intelligence falls for a woman? Who do you think puts more emphasis? Now, of course I'm only going by a few polls here and

there. I really don't know the edswer, But according to these surveys, what do you think who puts more stock or more weight on intelligence? Men? Women? Exactly? Exactly. Men, I'll tell you what. They pretty much don't care when it comes to intelligence. However, the older you get, the more intelligent plays a role for men. Men want as they get older, want a more intelligent person. Although when it comes to mismatched ages, who holds okay? This goes with saying older men date more younger

women than older women date younger men. Older women say that younger men are not attractive to them or they're not attracted to them as much. But they also say that society in general revers more of an old man or an older man than an older woman. An older woman is considered more dried up, an older man is considered sophisticated. What do you think do you think that's

accurate? And one survey said they actually feel that men get more attractive as they age, if if they are intelligent, whereas if they're not, they let themselves go. Now, well, Tom, I know it's been proven in multiple that men men are attracted to youth and beauty, and women are attracted some money in Paller, I don't know really absolutely, you know, Kissing just said that, you know, he said, Look, I'm one of the ugliest guys in America, but I have more women than I can

handle because I'm Secretary of State. He actually said that. I said that. Hmm, okay, three oh three, seven to one three talk. I really, I don't know if I'm going to get women to confess this, but I'd like to know from them, honestly, not not we can have fun too, but what do you find attractive? Actually? What do My husband is four years younger than me, so I'm just laughing at all of you guys. Well four years is pretty close together. Hey, Laurie,

what do you think on the Super Bowl commercials? Go ahead, Laurie, Oh, can you hear me, Tom, Yes, I can, Laurie, Oh good, Okay, So that Tamu commercial. A few months ago, I had read an article and I thought it was the Wall Street Journal, but I can't remember. It basically said that was a Chinese company and that the goal was to dump cheap, cheap products on the US, and the return policies are terrible, of course, and so it's kind of a way to get rid of their cheap, cheap junk. That's really not

have to deal with it. Now. I'm looking on Timu and I don't see any You're right, I don't see any brand names of anything now. Mark and I got stung once going on a Chinese website buying stuff that turned out to be defective as hell. They never really and it and the video looked good, but I'll tell you when we bought them, they were not good at all. Let's see their men's T shirts. Three dollars and forty three dollars forty seven cents. Think about that. But you're right, one,

Britt, not one brand name on here. Have you ever shopped on it? No? I read that article, and when it comes across Facebook or any of my other social media things, I block it, change it whatever. How is it any difference from what's that other one? Ali Baba mark? You used to like Ali Baba? Do you still use it? I haven't used it for a while, but yeah, I like it now. There are some things here that intrigue me. On teak Man, if you want to buy a ton of cheap t search, where else are you

going to buy them? I mean what I tell you Costco? No way you think Costco's got a three dollar shirt? No? But there are some things here. You know what the I like? For example on Temo the waterproof mildew proof toilet seal. I don't know. There's some good stuff here anyway. I don't mean good, I mean interesting. Thank you for your comments on that. LORI three all three? He said, Oh, by the way, Laurie, hold on, I want to kill what commercial did

you like the best? Is she gone? She's gone? A damn okay. I wanted to know what you like best? And then, since Valentine's Day is a day after tomorrow, I want to know what you find. What do you find attractive in someone else? Whether man, woman, same doesn't matter. What do you find attractive? I'm Tom Martine Moore coming up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free,

no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three O three seven to seven to one help. You'll think you're his only customer when you choose Frank Durand the real estate man to list your home with Remax Alliance three all three nine two zero sixteen twenty two. Tom Martino here three three seven one three talks seven one three eight two five five. This probably is one of the most successful

schemes ever known to man. This and you know I've seen this before and in various forms. But there was a guy who sent out fifteen thousand emails every single month declaring that people have won a prize. In fact, he said you'd be getting in the mail money, so he would send them an actual check or a money order. If they did one thing. They had to respond, and they said they if it's for processing, so it cost them thirty dollars. Okay, do you know how much this guy collected he

collected from twenty eleven twenty twenty two until he was arrested. And I am shocked he was even arrested. I am shocked that the Fed's caught up with this guy. This guy's from New Jersey. His name is Ryan Young. He collected fifty million dollars. Fifty million dollars. Now he's five years in prison. But you know what's weird is that these people that scam this money, they never are able to trace the money. So think about this,

And Marcus brought this up one other time with Don Eiley. Would you go to prison if when you got out you had a stash of cash? Would you give up five years of your life if that he might get out sooner. He was sentenced to five years. But think about this, fifty million, ten million a year they or because they didn't order restitution. So what do you do in that case? You go to jail and then come out. Do you live comfortably the rest of your life? Or do they keep

an eye on you? I don't know. I have no idea what they do. But anyway, this is a fraud. Where to get the phony prize you would have to pay and they and even though you know a small percentage. Two percent responded back. They each gave him enough money that he was able to make hundreds of thousands a month, fifty million dollars over time, fifty million dollars three oh three seven one three talk seven one three eight two five five. So would you if you could get if someone said here's

ten million waiting for you, would you do five years in jail? I never will. Well, you know obviously my age wouldn't. But would I when I was younger? No? Never, never, ever ever. Hey, Tom, just to prove my point, I just got a thing on YouTube Playboy model twenty four married his eighty one year old billionaire. Well, yeah, and come on, tell me that's for attraction. No, no, I think I said. It proves my point that men attracted to youth

and beauty, women attracted to power. And you don't think a man would marry someone for their money. I don't think so. You don't know that at all. Really, I've tried. It doesn't work. Would you, Yeah, if they'd have you. But do you think a young man would marry someone who is worth billions of dollars for the money? Of course they would. Although I see what you're saying, because you're thinking they think more

with their eyes and elsewhere than they do with their pocketbooks. Jeffrey has issues with a hospital at Jeffrey, hang on, Okay, we'll take your call right after this. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three all three seven

to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hey, I'm Tom Martino. You're troubleshooter three O three seven one three T so I'm gonna treat you five to five Jeffrey, what's going on with you? Hello? Jeffrey, Hey Tom, how you doing? My name is good Man. What's happening? Well? My wife went in for an MRI on July twentieth, last

summer. The hospital injected an unknown contrast into her What wait wait, wait, wait, wait, what do you mean unknown? Unknown? Meaning? According to the paperwork, they gave us a document consent form that we had requested and they wrote gatavus and multi hands. Yet they crossed gatavus out like a three year old and put multi hands in. They also didn't give us

a lot number or expiration data the product. Well, I don't know what they're supposed to give you, Deputy doctor, you know anything about this as far as MRIs are concerned. Well, I know they used contrasts, but I've never I've had a bunch of MRIs. I've never had to ask for the batch number or the explosion date or anything like that. Yeah. Well, Jeff, Jeff, Yeah, here's what I need to know, man,

This this is really important. Where are we going with this? You say your wife was injected with an unknown yes, and she's dying because of the unknown product that they put in, because she had an allergic reaction and immediate allergic reaction. She was rushed to the er after the injection, and they've been lying to us. We've been trying to get the information from them so that we can get our proper treatment, and they're denying to give us

any information. They are also not returning phone calls since July of last summer, and it's just ridiculous. Her health is declining and she's dying. Was she was she sick before this? No, No, she was not sure. She's perfectly flat, perfectly fine. Then why does she have an MRI.

She went in for the MRI because she had a flip in the prior January and just had to have the neck looked at, So she was not supposed to get contrasts that's meant for tumors and stuff like that, and the doctor immediately ordered the contrast and the radiology department that injected the order did not

handle the situation properly. They also told her in the ear to buy a lottery ticket because she was one in a billion that would have a reaction to any contrast that they put in. We don't we don't know what they put in her, So you know, Okay, let's get to the malpractice part. Jeffrey. It's not mal it's on the surface, it's not malpractice. Okay, here's what malpractice is. They use something that's never been used before, that wasn't approved and shouldn't be used. The fact that you don't know

what it is, doesn't matter. Okay, I'm getting to the I'm getting to the clear hard facts. Jeffrey. Wait a second, I'm not saying that it wasn't malpractice, but in order to be malpractice, an allergic re action does not constitute malpractice. Go with a sure thing Denver's Best roofer Excel

Roofing dot com. You don't pay a cent until you're content. Leave time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two rips need so you don't have come runs

as as we can show. Shooter's gonna help come. This is the Troubleshooter Show. No Tom Martinez, Hey Tom Martino here, Welcome to the show. Three oh three seven one three talk three three seven on three eight two five five. As you can see in our wide shot, I got to my right. I guess Shane is with us Shane Karen from zero Resdenver dot com. I talk about zero res and uh, we're gonna have a special

deal tomorrow for zero res for Valentine's Day. But by the way, Shane, welcome to the good to be here, Always good to be here. I always love to talk about your souper soft purified water that's crazy clean, you know, just to prove that. Paul the waterman says, these guys have the greatest water and so and I know you have a uh, that's only part of it. I know, miyall, you got the scrubing here.

But but just that water alone, it's amazing stuff. You can take your water in a cup and you can have superglow on your finger, and you can put your finger in that water for ten or fifteen seconds, take it out and wipe the superlow off, and you might, oh, my god, that's corrosive. No it's not, no, not at all. It's general general Okay, So anyway to me, I find I find it fascinating. I have never even ever dreamed that water could be a cleaning agent.

It's crazy powerful when you when you begin to restructure some of the molecular structure of that and have some electrical charge to it. It's electrolyized oxidative water. No, I know, I know. We can do things super soft, purified, I get it. Yeah, but we can break down dirts and and soil without harsh toxic soaps, shampoos, insurgents. It's green, it's safe, it's it's the right way to get I get a little passionate about it. Yeah, it's cool, but it's good stuff. Now let's

go back to Jeffrey. If you have any questions, give us a call, of course. Three oh three seven one three talk seven one three eight two five five. I want to talk to Jeffrey about this hospital thing. I'm trying to get my expert on. How are we coming on that Kachina. It doesn't look like Marco is available right now, and I'm working on compass. Yeah, let's talk to John Fuller too. John Fuller may not do a lot of med mallar, you know, but he has a mind

for what's called personal injury, and this is really important. So what Jeffrey is saying is his wife went in for an MRI, had an allergic reaction to the substance. The contrast, and that is now dying. Well. I mean, obviously this is tragic, but I want to take it one step at a time because so many people are embroiled in a situation that's tragic that they don't piecemeal it, and we have to we do have to take

one section at a time. First and foremost, you know, there's these informed consents people do for any procedure known to man, and in the consent they have everything they can think of that could happen happen. What Jeff is saying is, first and foremost, his wife was never informed or gave consent for the MRI or the contrast or both. What what are you actually saying? Jeff, Yeah, are you there? Tom? I sure am, sir. Let's take I want to take this one step at a time.

I know there's a bunch you want to tell me, But on the consent, what was your point? But my point is there was no lot number, expiration date listed. Jeff, Jeff, Jeff, Jeff, Jeff, Jeff. You gotta listen. Okay, we got a doctor here, We're gonna get an attorney. I want I don't want you going off half cocked on stuff that doesn't matter. Here is what I'm asking. Was there a consent signed? No? Okay, next question, now hold on, see I need to know what Okay, what do you mean there was no informed

consent? Which my wife is here. She can tell you. I tom My, he is limited the STI when I share the consent that they said is their consent form that they said they hadn't now changed. They said, that's not informed consent. They changed the launch twenty eighteen because of Chuck Norris's wife, and it requires them to provide a medication guide of the potential risk. And I EMELDR office. I did not have any form of informed consent

of the products I was they were you? Okay, now hold on one second, hold on before we move on, and just for timesake, and and I do want what is your wife's name? What is your name here? What's your name is na me? Naomi? Okay, Jeff, if you could speak for Naomi as much as possible, we'd appreciate that. Here, okay, now hold on, Jeff, Jeff, Jeff, yes, sir, with informed consent. Okay, I'm going to tell you lay off the lot number and all of that because nobody cares about that. Because here's

what they would do, They would eat you up on a stand. What they would say is had that lot number been fifty three instead of ninety eight, or had there not been a lot number or a different lot number, would she have changed her consent? I mean, don't even get into that, okay, I mean you're just picking things that don't matter. What does matter is this if she did not know what she was getting into. The

point is this, if that informed consent was not written properly. You might have something there if it wasn't written properly, But don't pick one part of it and say, well I didn't have a lot number. No one cares. I have never heard of anyone turning down something because of a lot number. But she is saying something that is different. She is saying that the risks were not spelled out in her consent for that contrast. Is that what she is saying? Yes, yes, okay, okay, the allergic reaction.

We can't get her proper treatment, and Gunnison Valley Hospital is just completely ignored us and they're not trying to help us at all. They Jeffrey got a call and Jeffery, this has been going on since July, right half in July, twee, why all you need to do is go to the hospital with a release of medical records and they have to give you Okay, so you have all the records, right. They would not provide the information, and we have them on recording saying okay, when you went in and

asked for what information? Were you asking for the which which gadolinium product they put in her, either gatabus or multi hands and they will take and and you wanted to know for what reason to get her treatment? Had an ad She had an immediate allergic reaction, and we cannot get her proper treatment because we can't figure out which product they put in her. Okay, I get it, I get it. Why do you think they're exacerbating the problem by

not cooperating. We don't really know, Sarah. Gunnison Valley Hospital has been just very neglectful on this whole thing. You know, it sounds to me, It sounds to me Jeff and Naomi, even if even if it is not malpractice, or even if it is malpractice, they should want to cooperate with you to mitigate damages. That's what we thought. But they are just

stay. They told us to move out of the valley, and I've been a resident of Gunnisson Valley for twelve Now, wait a minute, wait, Jeff, Jeff, hold on, what do you mean move out of the valley? What does that mean? They told us to leave. They told us to leave, and they said good luck getting an attorney. Well, what do you mean leave? Well, I don't understand that. Are you just exaggerating what they said? Get out of our valley? I mean,

what the hell did they say? They're telling us to just get out of here and go somewhere else to help because they can't. Yeah, they can't. They can't provide her with the proper treatment, and they don't even know how to treat it. Okay, hold on, have you looked into have

you looked into other cases like this? We've been she's seen two neurologists already who have stated a factual documents that we have all the prince Ouse everything, and they've said that she has a gadolinium issue and that the hospital should have addressed that immediately, and instead they pumped her full of steroids and sent her on our way. Okay, and we're now we're seeing we reached out to a specialist in the country named doctor Richard Somenca and Samenca. We're waiting on

a consultation of the gadolinium poisoning that Gunnison Valley Hospital did. Okay, where we listen that? Okay, this this case with Chuck Norris that I looked up that she had, She had a similar reaction. Whatever happened to her? Do you know? I'm I can't read it while I'm on the air, but what you looked into the case, I can help explain. She dropped her case because at the time and still today, there is non attorney who will address it. So they Chuck Norris and Geena Norris, she's on

one of my groups I'm with. She said that they had to just drop it, and they would. They couldn't discuss any private communications with the company. That could be that they settled. It could be that they settled. Hold on all right, because I want to bring up our attorney right after this and see what he thinks. Just and again, he's a personal injury attorney, mostly car accidents, but he has a legal mind and has addressed issues like this before. So hang on, I'm Tom Martine. This is

very interesting. I did not realize that there are adverse effects to contrast. Doc. By the way, have you heard of adverse effects from contrast fluids before? Only from allergic reactions. But here's the deal, Tom. Whenever you go in for an MRI with contrasts, they asked you, have you ever had you know, a previous MRI with contrast. If so, did you have any kind of reaction. It would be like if if somebody came into my office, let's say, with a bladder infection, I say,

have you ever had an allergic reaction to penicillin? And they said, well, I've never taken penicillin. I said, okay, I'm gonna I'm gonna suggest you take some a maxicillin and they have an allergic reaction to it. That's not malpractice. This is bad luck on the patient's part. No, I get it. I get it. Hold on a second, three all three seven to one three talk more coming up. Go with a sure thing Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're

content. Time for an insurance check up free no obligation comparison call compass insurance paying too much your coverage at dozens of insurance companies find out now three o three seven to seven to one. Help. You'll think you're his only customer when you choose Frank durand the real estate man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino here, let's go to the phones. And uh, John Fuller's with

us now. John Fuller my accident lawyer dot co. But he's been around for so long handled all kinds of cases for personal injury. John first and foremost. I mean, I don't want to get into the weeds here, but I want to talk in general. It's obvious that Naomi has some serious problems after taking this contrast fluid, and I don't think anyone's disputing she had an allergic reaction. By the way, such allergic reactions are all over the

internet. One of the things they say about it is if the fluid, if the contrast is an approved fluid, and not just they didn't pull it out of their desk and say, hey, let's try this today. I mean, if it's a normal procedure and someone has an allergic reaction, that in general, allergic reactions are not malpractice, or are they? John Well generally speaking, bad outcomes by default are not necessarily malpractice. I mean,

bad outcomes happen even with the application of the best of care. And so what Doc was saying earlier is that the best standards of care maybe for somebody that has not taken something along these lines or not, you know, ruled out the possibility of an allergic reaction. Maybe there's a standard of care that dictates they should have done something else. But just in and of itself,

a bad outcome does not necessarily equal malpractice. My concern about the case that I've heard, if I heard correctly, you said that this happened back in July. Now, the Gunnison Valley Hospital is a municipally owned hospital, and that means that the provisions of the governmental Immunity regulations come into play. Did your callers perfect their right by giving notice under the immunity statutes, because now tell me, tell me what they were tell me what they were required to

do. First, So they have to give notice under the Governmental Immunity Statute at CRS twenty four tens one oh one and the subsequent sections there. They have to get notice that complies with the statute of the fact that they have suffered a bad outcome that they believe is malpractice. They have to put a whole list of people on notice from the Attorney General on down to all of

the powers that be in Gunnison County and the hospital itself. Now, if they do that, then great, they then have two years to bring their okay. But how long do they have to put them on notice? One hundred and eighty three days, basically six months. So if this happened in July, that deadline would have expired in January, and since we're in February, that could be a problem. All right, let's take that rur to bring that out. Jeffrey and Naomi, did you file any notice of that

outcome and a possible lawsuit for that one eighty two day deadline? Because we weren't fully aware and nobody Jeffrey, Jeffrey, we didn't get the first part of that statement. I'm sorry, go ahead, start over. Yes, we did get that Colorado Immunity form in within the one hundred and eighty two days. We did turn it in, and on January seventeenth, we went in in person to have them sign for the papers, and the CEO, Jason Hamrick, refused to sign, and then my fiancee flipped on their handicap

ramp as we were leaving, and that's just a whole other ballgame. But yes, we did get the foreman. Did you just file the form by leaving it on the handicapped ramp of the hospital, or did you send it in to all of the other entities that required My wife, Naomi sent it to all the entities that were needed englishing the Attorney general author Good, good, very good. How did you know to do that, Jeffrey. My fiance just figured it out all of a sudden, within like one hundred and

seventy seven days left. OK, got it together. She wrote twenty to one hundred page articles. All right, all right, hold on, now, what happens? John? They have how long? So so now they have they have up to two years to bring a case in the Colorado State

courts from malpractice. But one of the things that they're going to have to have is a standard of care expert that says that whatever these doctors did with the application of this contrast material had to fall outside of the standard of care, and and that that you know that deviation from the standard care was actually malpractice. If they don't have that, they can still file their lawsuit, but they'll pretty quickly be dismissed for failing to have that certificate of review.

And who do they get that from? From another doctor of the same credentials as the one that ordered the contrast in the beginning, And they'll have to get a doctor to say that they did it wrong, or it was done wrong, or they shouldn't have done it, or what. John Well, I don't know enough about this gattlinium poisoning and stuff, but I presume that these people are saying that they should have screened them for whether or not she would have been allergic to it, or let's ask them, let's ask them

the allergic reaction, Okay, something like that. Jeffrey in a nutshell, Jeffrey in a nutshell. Without giving us every you know, phrase and verse in all of your stuff, why do you feel it was malpractice? I feel it's now practice because she's gonna die from this. Jeffrey, Jeffrey, Jeffrey, I've got Jeffrey. Listen. Listen, Jeffrey. If she had that contrast fluid and walked out and was hit by a truck, it wouldn't

have been malpracticed. I need to know the connection what not just the administration of it. But what part of it do you feel or Naomi, what do you feel was malpractice? Neglect which the CEO admitted when we asked them why they have not provided us with the information? Okay, hold on, hold on, one step at, Naomi, one step at a time. What part you said neglect? What do you mean by neglect? You said they did not provide you with information, So what do you mean exactly by

that? Her? The FDA they are to provide directly medication guide as to which products and its full extent. By them chusing to not update their own side of things is neglect because they say their radiology staff is up to date within the last year. Okay, so hold on, hold on, Naomi, hold on. So you're saying that they had what there were their standard releases or their standard uh uh information, but it was not updated to what's

required by the FDA. There were some things not disclosed in that release. Correct, it was not considered what the FDA would say, is I need hype of vices? And when did that law change where the informed consent had to be a certain way T twenty eighteen after Jena Norris bought the FDA for it, and also yes, okay, hold on, Naomi, go ahead,

John. So I'm still getting hung up here on the idea that if it's a failure of informed consent, you know, the essence of informed consent is not that the consent was necessarily you know, the word I'm looking for here is faulty or you know it was not complete, but you know you

have to you have to kind of take it the extra step. And that failure of informed consent caused the damn Okay, if these damages could not have been foreseen, then they probably weren't included in that informed consent anyway, and it comes back to our bad outcome. So I'm struggling with would you have not gotten the procedure before? Because I think that thousands of people get MRIs with contrasts every day. So help me understand, Naomi. We were trying

to ask that before, Jeffrey and Naomi. What we're asking is this, had they had if they did do the consent the way they were supposed to and they did not leave out certain things, would that have changed the if you were going to get it or not? I would have denied it immediately because I was not informed eve this, so you read each and every word

of those informed consents. I did an answer the question because i have a blood clotting disorder, so I'm very cautious what fraud dicks are injected, and I've never had anergic reaction. I have a very important question, know me, know me. Did they ask you if you've ever had an MRI before? Yes? Did they ever ask you? Let me finish so that they asked you if you had an MRI? Correct? Yes, Okay. Did they ask you if you've ever had an MRI with contrasts? No? It

just asks if you've had Amrah eyes in the past. But they never asked you if you had it with contrast No. I don't believe it asked that, you know. I'm wondering if the hospital. I'm wondering if the hospital would let us read their informed consent or did they change it since this happened to you. Yes, they told me they did change it in Chober December of last year. I e meled you and sent you the soachs. Okay, so do you have the one that you hold on? You have the

one that you signed? I do sir, yes, okay, hold on, I want to read that during the break. I want to read that during the break. Hang on, John, I would love for you to read that too, if you could, if you have time today, John

Fuller, that's my excellent lawyer dot I want to read it also. By the way, One Clear Choice Garage Doors will help you in anything to do with garage doors, complete garage doors, openers, springs, hingebolts, cables, whatever it is, from brand new doors or panels to brand new openers one clear Choice Doors dot Com. All of the prices right there seven to zero, three seven zero thirty nine eighty seven. Go with a sure thing

Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up, free no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom,

Martino here. Listen, we have John Fuller with us, but I need to go on to this other call. I want to get John Fuller's assessment of this, but they did not send us a consent for him. But John, I have a quick question for you, a real quick question. I noticed in some of the stuff she sent us she has an extensive medical history of ailments and pain and all kinds of problems. Does that count against people in malpractice like it does because it doesn't in personal injury like car accidents.

But you take the victim as you find them. Is that the same with malpractice? It's the same rule, Tom, but it makes it more complicated, or I mean, I guess one way to put it is that the more you complicate the medical decisions that have to be made, the more that a group of competent practitioners would come to the same opinion. Okay, In other words, you'd have to prove you're just not sick a lot and

that it had happened because of them. Yeah, I mean, you still have the duty of proving causation, that what happened to you was caused by the actions of the medical professional. But in satisfying the standard of care requirement under the certificate review that I was talking about earlier, you have to find that the medical professional decated from the standard of care. And so that's a you know, standard that requires other people in the profession to evaluate what they

did and just had whether or not that was a deviation. Am I sing? They sent the consent form. We're going to look at during a break. But I want to talk to Mrph. Now, Murph, you have a twenty eighteen Subaru outback. What's going on with that? Murph? Well, I have the Subaru extended warranty on it that I purchased. You have to purchase it before you know your original one. Now did you buy this new? Did you buy this new? Yes, you bought an extended warranty

with it? Yes? Okay, got it? What happened? And well, I took my car in last Wednesday for an issue with the audio consoles, and yes, Suber did a complete inspection on my car and discovered that my head gaskets have failed or leaking, and I need that repaired. Both repairs, the console and the head gaskets, I was told is covered under the extended warranty. I think the head gasket would be I'm not sure about the audio. Usually the usually not, but go ahead and go ahead.

They said it was because I paid to cover the electronics. There's so many. You know, it has eyesight and automatic breaking and all that. Right, And Murph, let me just say something. It doesn't matter what I think. It only matters what the contract says. It doesn't even matter or what you think. So what does the contract say? Are they turning? Are they refusing to first? Are they refusing to do any part of this? No? No, the technicians believe, based on looking at my warranty

that it's all covered. Then why are you calling us? Then that? Then why are you calling us if they're going to cover everything? Well, we're waiting for approval from Subaru. I mean, are you expecting a problem? Are you expecting a problem? Is that why you're calling? I'm just wondering how long it normally takes for the super warranty to do an approas Okay, is it an actual This is a good question, Murph. Is it

an actual super rue warranty? Yes? Yes, okay, hold on, hold on, and I'm going to ask a few people, okay, right during the break three oh three seven one three eight two five five. Hang on, Hi, Tom Martine, you are troubleshooter. Okay, let's uh, let's talk again. Did John have to run? I wanted to see if he read that. Yes, he did. He but he has all the emails, okay, Because I'm trying to find the the you know, the consent and what it says, and consent for Tom, there is none.

She has not showed us one consent form yet. I it should be at the top of your inbox. Well, it's not. It's not a it's not a There's no consent form here that I see. All I see is information. I see nothing that this woman signed for a consent form, not one. So wherever it is, they don't have it. Okay. And so how how do they know what they consented to and how do they

know if it was complete or not? Because everything they have showed us everything, there's not one thing here that is a consent form, not one. Tom. The other interesting thing is she went to the emergency room where they gave her very good and appropriate care, and they also said that her symptoms resolved by the time she was discharged from the emergency room. So I'd like to ask a fiance if the symptoms disappeared. What is it that you're talking

about? Now? Hold on? Well they say she's dying now, So, but Jeffrey, I need to ask a quick question. I'm going back to the super U thing. But Jeffrey, here's what I need to ask. Okay, where's the consent form? Now, it's the consent form that the hospital stated that she signed for that injection. Well, there's no signature, there's hold on, Hold on, hold on, there's no signature anywhere on any form you sent us. No, there it is, yet I

know there should have been doc. Did you see a consent form anywhere? No? I did not. Neither did I. So I gotta try again because we don't know what you consent it for. All it is is a that we have prescriptions, we have records, we have notes, we have everything. Go with a sure thing Denver's Best Roofer, Excel roofing dot com. You don't pay a cent until you're content. Wait time for an insurance checkup free, no obligation. In comparison, call compass insurance paying too much

your coverage at dozens of insurance companies. Find out now three all three seven to seven to one. Help You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three all three nine two zero sixteen twenty two ripped news. So you don't have as we can. Shooter's gonna help comes the Troubleshooter Show. No Tom

Martino, Hey Tom Martino? Here? Do you see this great hoodie I'm wearing zero Res Denver dot Com. Anyway, they're here is our guests today, and we do have one quick question on zero Res. They said, can you work on I don't think you can luxury vinyl planking. I don't think you would have to. That doesn't need extreme cleaning. All you'd have to do is wipe it down with a moist. But you don't do it.

You do like hardwoods and noxious not hardwoods. You do tile and growl, but you don't do hardwoods or luxury vinyl planking or any of that kind of flooring. Ring. We can take a look at it. Yeah, just see what the issue. Do we know what the issue is? Want it? No? No? I think they just want to clean it. But luxury vinyl planking never really gets that dirty. I mean, there's nothing to get dirty. The thing we could we could do is we could a

five gallon bucket of our electrinized oxidated water. That's what I was going to say, that just could clean extremely Well, that's your damp mom. That's what you just spray it on the bottom and damp mom and just wipe through that. You don't have a resident left behind. And it works when you really supply that water. How long does it last depends on how as far as its shelf life. Yes, you keep it in a dark, cool place and it'll it'll last quite a while months, right, yeah, okay,

cool, And so give us a call. We we'll work it out with you and figure it out. Three oh three four seven fifty one fifty. Now I want to go back to the phones and take murph murph on the extended warranty. I want to get back to you. Uh, you say the car was in last Wednesday. I looked up Suber's approval process. At the most, it can take up to four weeks unless the car is totally immobile. Now here's the thing your tech say it's going to be.

It's it should be fixed under warranty. I see the head gasket as for sure, if you had it from new how many miles do you have it on right now? How many miles? Sixty five thousand? Yeah, you're I don't think you'll have a problem. Okay. What I want to know is this, though, what do they say it's going to take how long? Well till next Monday to repair it. They just were shocked they didn't have approval by today. No, I mean I'm with, well, that's

their problem. I mean, if you have a warranty, I wouldn't worry about it. I mean, you know, those are things that are commonly touted as being covered. Again, do you have coverage? You can read for yourself and just tell them to fix it and then settle up afterwards. They said they have to go through protocol and they can't you know, if I authorize it. And I'm that's what's the name of the dealer? Sure I did read it, hop pardon the name of the dealer Groove Suvaru.

Yeah, I don't think. And I'm not so sure that that that console, that touchscreen console. I'm reading my contract. I'm not sure that that is covered. But that's the least expensive one, you know, for I would say, well, give me my car back until I can. You know, that's what I would do. You can. You can drive it with a bad head gasket as long as you keep well. Hold on a second, not if No, if coolant is getting into the oil, it could ruin your engine. Did they say how bad it was? No?

I'm here's another thing I'm confused about. Why do you have a head gasket going at sixty five thousand miles? Is it turboed? No? How the hell does that happen a head gasket? You know? Did you check with Subaru yourself on on the warranty? Are you allowed to do that that? I don't know. I have the contract and then I was supposed to get like the official warranty. I mean I have it because they did say, yes, it's under warranty. I don't know if I have a number that

I can call to specifically. I'll bet you there is something in there to ask Murph, do you want us to call the dealer? I mean, I think I don't. It's listen, it hasn't been that long. It was only last Wednesday, right, right, I guess I'm just a little shocked at how long it can take to give That's not long at all. By today's standards, everything is taking longer. Listen, call us back in

a few days if you'd like. But I you don't want to hear this, but you, guys, I would give it at least another week three oh three, seven one three talks see eight two five five. Hey, can you get Kevin Colkin on for Jane? I think I want Jane to have an expert to listen to this too. Jeffrey, I'm going to go back to you very quickly, and I want to sum this up for people just tuning in. And my heart goes out to you, jeff and Naomi.

Naomi had contrast done at a hospital, had an allergic reaction, and they say, according to the hospital that the symptoms subsided before she left. Now she says she's dying from it. I need to ask a very serious question. Did you actually get a diagnosis for this poisoning of gadolinium? Did you actually get a a some kind of a diagnosis as to what is wrong

with you right now? Naomi? Yes, sir Tom. She did get two diagnosis from two different neurologists, one in Montrose and one in Grand Junction. Okay, and they both said here's some and they both they both say it's from gadolinium. Yes, and then okay an expert, we're waiting on our consultation. No, I get it. What do they say, what do they say will happen? Do they say it usually kills people? Because I'm finding here that it doesn't necessarily. I don't see anything about fatal side

effects. But is that what your doctors are telling you? That you're dying? Pretty much? She's suffering from neuropathy, she's fully disabled, neurological issues, neurotoxic toxicity, lost fine motor of grace. Chris, she has MS, right, Jeffrey, No, she does not. Those documents from that hospital were not correctly filled out. We've been trying to get them amended. Wait a minute, Wait a minute, doc did did what was filled out?

That she had MS? It was the one of the forms. Let me, I'll tell you which one it is before she had it done. That's yes. They said that they wanted to go ahead and do the contrast because they felt that I could have him as because I was eighteen I had asthma. They didn't know and I was in track passing out and the doctor at the time that maybe a mess. But Jeffrey. Jeffrey, do you

see that questionnaire that she filled out. She checked the box from MS, which is why I assumed she had it, because she checked the box. They did not. They confirmed, sir, on all of my amris in bulllood work that that is not true. And they so yourri you showed no lesions or signs of MS at all, right, no, not thing. I had exemplary blighting. And Naomi, why did you check off that box? Because the I I listened to the doctor who said it could be a

mess. Okay, I get it, I get it. I get it, Naomi, Naomi, and just listen for a sec here and and honest to God, if there was a way to help you, that's what we look for. But is it possible that because all of your health ailments, that yes, this may have been an allergic reaction, but that you can't dump all of it on that This is what tells me you don't have a case. I'm not saying you don't. I'm not saying you didn't have an allergic reaction. I believe you one. But the reason I think you don't

have a case is you guys said you consulted with fifty attorneys. Now, we reached out to any attorney and any attorney that would listen and we could finally talk to you in one of them and said it wasn't enough money. Well, it's not just money. They can't they can't win. Did you get it? First of all, the very first thing you need, you did. You have to file within one hundred and eighty days that you want to take action against the municipal hospital. The second thing you need is a

certificate from another doctor saying that it's malpractice. You didn't get that. I have the consult hatian for it because he said, my records confirm that I do. After the neurologist said I there is nothing in your paperwork. Listen carefully, you gotta really listen. Okay, it's not how you feel or what doctors tell you, it is what is written. You do not have a statement anywhere in your paperwork that confirms from another doctor that they feel it

was malpractice. Not one, no, they two lists. I have the goodn ium toxicity from I'm not no, I'm not talking about that again. I'm going to say it one more time. It is not the toxicity. You must confirm. You must have a doctor say it is as a result of malpractice. Yeah, we we understand that, and we're waiting on our consultation from doctor Richard Somenka, who's an expert out of North or South Carolina.

We're waiting on that as we speak. Okay, when you get that consultation, if you do not get a statement from another MD saying this is malpractice and why, you're not going to go anywhere, Okay, that's what I want you to call us back. We do have a malpractice attorney that would look at it, but they're going to want a statement first, because this is what I think you're trying to do. You're trying to prove that you had the poisoning. You don't have to prove that you have enough documentation

here. What you have to show is that you have the poisoning do to malpractice, and due to malpractice would be any number of things. You're saying you didn't have informed consent. I think you're going to have a very,

very very tough time. But if you can get a doctor to say this was substandard forms this, you know, and the fact that you also have to show that had you been given a different consent, you wouldn't have had it done if they're going to chew you up, and no attorney is going to invest the time and energy in a malpractice suit that will take five years

and at least three hundred thousand dollars to bring the suit. No one will invest five years and three hundred thousand dollars unless they're going to win or have a good chance of winning. I am telling you the truth. Okay, I'm not trying to tickle your ears. I'm not trying to do anything except tell you the truth. That is what you're up against. I'm Tom Martino. We have more coming up on the Troubleshooter Show. Ideal Home Loans still

doing home loans and they have the only interest rate guarantee. If rates go down, they refinance you free of charge. Three oh three eight sixty seven seven thousand. Go with a sure thing Denver's best rufer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies. Find out now three oh three seven

to seven to one. Help you'll think you're his only customer when you choose Frank durand the real estate man dot Com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, I want to talk to Jane. Jane, you have a twenty fourteen Subaru Forester, right. What's going on, Jane? Well, I've owned it for nearly a year. I bought it on the thirty first March. How many miles on this it was low mileage five five fifty something? It was?

It was fifty one. It's a nice car. It's a nice car. Yeah, I like it. I like it. I like So what's the problem. Well, I started feeling this shake in the front just last week, and so I thought I'd better get it into somebody. I want any things to go wrong. So I took it to Ruse Auto. Bruce looked at it, then called me. They told me what it was and called it, told me that they could do it. Well. Then they called me back and they said the rust underneath is really bad and they're afraid that

undo the bolt they'll break something. So they now, what did Where did they say the rust came from? Well, it's underneath the car. They you know, they don't it's from the East Coast. The car was from the East Coast. They told me that when I bought it. Okay, And is this okay? Okay? So is this? Did this turn out to be the frame or the engine itself? Do you know? Well? It's the front control bar is what they're working on. And they okay,

So what are you calling about? How can we help you today? What's the issue? Well? I'm wondering is this something that the auto tracks should have They should have known, they had people go through it. Who should have I bought it? Sorry? Who should have known? Auto Trek they're in Littleton? Okay? And you bought it how long ago? On March thirty, first, twenty three. Okay. So Kevin Caulkin is our expert. Kevin, first of all, this kind of rust have you seen it?

Well? Yeah, especially on the East Coast cars or Midwest cars, some of them are very challenging, you know, to get bolts off, but still workable. Now would you say that's something a dealer would take note of? I don't think so. Not necessarily. No, I mean other discrisson And even if they did, they wouldn't have to tell her about it. Well, they told her it is an East Coast car. I think they were. I don't know what did they tell you exactly, Jane?

It was a great car, to an East Coast car. They'd gone through it and everything was up to par, and Amy the lady that so. So when you when you got that contract, did it say everything was perfect and up to par? Did it say anything about a warranty or did it say as is. I don't have the paperwork in front of me, but the way I took it was everything was good. Okay, So that's what

you can't do. Okay, everything is good is so subjective that you wouldn't be able to Let's just let me just say it like it is, Jane. We cannot go back to a place you bought a car from in the middle of last year and say to them you did not tell her about this rust. Therefore you need to fix it. How much is it going to

cost you to fix it? Oh? Wow? This last shop that I had it to said it could be four thousand dollars, And then they said if we take that off, there's something else that they might break in the meeting. Do you think this was I wonder was this a flood car. They didn't say. They said it was from the East coast. That was all they told me. Kevin, how bad does he get? It can

get pretty bad. I've seen him rest clear through frames and different things, and you know, we'd be happy to do a free inspection for him. Get a second opinion. I think that's what you need to do. You really need to get a second opinion. Is it drivable, Jane, Well, yes it is, and I have it in their shop right now, which is what I called them and told them what was going on. They said, okay, take it to our our shop tomorrow, they'll look at

it. Okay. So I took it in this morning and they're looking at it. But I asked him, so you took it back to the dealer. Well yeah, the dealer's shop. Yeah okay, So what did so? Ruth said it was rusted, heavily rusted. Okay, I get it. Okay, So what's the name of the shop. What's the name of that dealer again? Auto Trek, the R Trek, I got it, like Star Trek. Okay, yeah okay, So so listen, what I want you to do is call us back. Uh huh. And I'm making

notes right now for this. Call us back and see what they're willing to do for you. Okay, and then I would say, did this, by the way, did the shake in the front have anything to do with the rust? Yeah, well it's the part they can't remove. They can't remove it yet without breaking they had to. I took it to a second shop. They don't even want to touch it, okay, So okay. So I think the bottom line is, Kevin, we have to see what they just what they say they're going to do first, and then Kevin will

give you a free second opinion. All you have to do is arrange for that through shared and auto tech dot com. He'll give you and he's you can. He's pretty damn honest. I think you'll love the place. So thank you, Jane. Sorry about that now, Perry, what is your question on contracts? Perry, listen to you for a long time. Tom, thank you. My wife, we had hail damage on the roof. Our insurance agent said, you know, call this company. We and them

out with a lot of times. They've got good reports. So they sent a roofing company out and met with a guy the same pretty good and then he come out and met with the adjuster. They both went up on their round. Now, who recommended the roofer? The insurance agent. Don't ever, ever, ever, ever, ever, ever, ever, ever ever go with someone your insurance company recommends, but keep going. So the insurance agent recommended a roofer, and then the roofer met with the adjuster. So

now you're set up for the ideal screw job. Because the insurance company, when they meet privately with the adjuster, you have no idea of your getting what you really need. So what happened then? And didn't get mad at my wife? I mean I was in construction forty five years running jobs, so I know what's going on exactly. So to come down, juster says, yeah, you need a new roof. There is hell damage on the house. The house is gonna be painted. So it took me seven months

a pounding on this guy to get my roof done. Took seven Now, hold on a sec. You're talking. So you didn't really have trouble here with the insurance company as much as you did the contractor. No, the insurance company was great. Okay. Who is the insurance company? Safeco? Okay? Good, good, good good? So so you know of course it was Oh, there's there's no shingles available in this and that. I went right to a distributor and found this. What's the name of the roofer?

Huh, what's the name of the roofer? Uh? You know, I'd like to hold out right now. But okay, what I'm calling about right now is, yes, I've got a contract. I'm held to a contract to paint the house. I don't want them touching my house after what. Okay, them to get my roof, I get it. But you have a contract for everything, right, Yeah, okay, you need okay, you need to negotiate it. Bro. If it's a contract, did you pay anything so far? Now? We'll pay the final payment on the

roof tomorrow. Are they broken out? Yeah? Before you make final payment, I want you to tell them that you do not want to go forward with the second half of the contractor or the second part of the contract. But you need to get a written release, a mutual release. That's what you have to do. But you do negotiate that before final payment. If it's a contract, they don't have to let you out of that. Even if you don't like them anymore, that's not a reason. So Perry unless

they did a serious breach. You could complain and say, look, I do not want you at my home. I'm not paying for it, so give me a let's do a mutual walk away. I'll pay you for the roof. Let me know what they say. We got more coming up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies

find out Now three O three seven to seven to one help. You'll think you're his only customer when you choose Frank durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, your troubleshooter three O three seven to one three talk Okay, Brian, what's going on with you? Brian? What's happening? Oh? Excuse me? Hello Tom? Hey, what's happening? Okay? Yeah? I had some tires at Firestone put on up here in the

Northland back in October. Yeah one went flat. Okay, yeah, so I had a flat. Did you have the road hazard? Uh no, I don't think so. Okay, So what's the problem. You had four tires, you had Firestone do tires and one went flat. You're certainly not blaming him for that, are you? No? No, no, this is not at all okay. And then they replaced the side and okay, that was fine. This was three weeks ago. Tomorrow the car is still in their shop. But wait a minute, it's still in their shop for

a flat. No, I'm sorry. The flat I got. Okay, I got the flat replaced three weeks ago last Friday. Okay. I came home right in the parket and I don't drive much on the weekend, as I drive for a living. I drove it into work Monday. Back Tuesday, going into work down off eighth and Bryant, the wheel came off coming off the highway. Oh my goodness, hold on, So the very wheel they worked on that came off, the tire that they had to replace,

that very same one. The rear driver's side came off. I thought, are they taking Are they? I hope they're taking responsibility for this? They took When I told it, he grabbed my Toebill right away, which that was a good sign that day. This is three weeks ago tomorrow. I went in last week to look at it. Thursday. It was up on the block and I called him the day and he said, well, it's

still sitting on the lift. How much Let me ask you this. How much damage was done the rotor basically in the fender because of the fender. Okay, you did have body damage? Yeah, there was body damage on the fender and that isn't killing me, but it was the wheel's gone. I didn't even it's so the rotor the disc is descried because I thought it was on a rim where I get coast and get off near the warehouse.

Okay, but they're not blaming you for driving right. No, let me ask you if i'm Brian, Brian, real quick, let me ask you. Tell me about your car. What is it? It's a super Forrester like the gal a minute ago. Okay, So let me ask you. Why are you calling? Because I just I guess it's just out of frustration because they're not telling me if they're gonna accept, if they're going to do anything or not. Okay, I get it. You don't know where it stands right now. I want to put no, no, they need to

fix this man. They need to give you how many miles on the car? Well, it's got a lot. It was one hundred and sixty eight thousand. Okay, so the body work, let me ask you something. How's the rest of the body? This is they're going to owe you something. Man, But but what year? What year? It's it's an old nine. Then the body's fine. It's the interior spine. It's a great little car, and about one hundred and forty thous one hundred and sixty. Sorry, okay, listen, here's what you need to do. Okay.

You you want us to call for you, Well, it's if that's yeah. I mean I suppose so, Tom and I've never had to go through this. But you need some help. I mean you need someone. You need someone to at least, you know, figure this out. And he needs Let's have Deputy Chopper take this one. He's been pretty good on the car. I want one of our I want one of our deputies to call up there and say, look, the guys play the guys, uh cars

damaged. It's obviously done after you replace the tire, and you should do something for him. You know the wheel's gone. No, no, no, they need to fix it, man, they need to fix it. Okay, there's no doubt. Now you had some mile uge on it, so you don't need new parts. Hey, Brian, are they paying for alter that transportation? Do you pardon me? Are they paying for alternate transportation while you're causing the shop? You know they're not, And I've mentioned that

to them. My my real on my car, not my car, but the Avis down the street. I walked to the Aavis store that day. They should be responsible for that too. Murph listen, excuse me, not Murph, but Brian, listen, listen. Do you have insurance that would cover you because the tire fell off? It's just through dairy lamb basic liability. Oh, you have bad insurance, man, dairy Land sucks. Hold on, Brian, I'm gonna give you the chopper now listen. Kachina,

can you tell me something here? What did we do with Murph that young woman that had the the Subaru outback and they said she had a head gasket and all that. Yeah, we gave we gave her to Kevin. Okay, Covan's number, and so she's going to contact him. Okay, excellent, Thank you very much. Three o three seven one three eight two five five Go with a sure thing Denver's best roofer Excel Roofing dot com. You

don't pay a cent until you're content. Time for an insurance checkup free, no obligation comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven one help. You'll think you're his only customer when you choose for ain't durand the real estate Man dot com to list your home with Remax Alliance three oh three nine two zero sixteen twenty two. Hi Tom Martino, you're a troubleshooter zero three seven one three talk.

I want to remind you zero resdnver dot com. Now I'm gonna give you a hint. I know they don't want me to, but you tune in tomorrow because we're gonna have extraordinary deals. Smoking good deal for Valentine. Serious, it's the best price they've ever had. Now, I know I shouldn't be saying that. Actually you're saying, well, Damn, Tom, I was gonna call today. Call today. You get a great price to

him. By the way, seriously, you can call three oh three four seven one fifty one fifty tomorrow just say I want the Martino deal, I want the Sweetheart deal, whatever, just call. You'll love it, okay, because when you're on the phone, they'll tell you what it is. And if you don't like, you don't. But I'm gonna be advertising at starting tomorrow. I can't do it right now, but let me tell you, truly, truly, truly, the best price they ever had zero Resdenver

dot com. Susan, what's going on with you? Susan? What's happening? Oh? I bought a house on Logan Street in two thousand and seven, and they were runners next door. When the owner moves back in, she chose she looked from home. She chose to put her computer in her front window. Therefore she sits and stares at my entire front yard. Oh god, there's nothing worse than a bad neighbor. So anyway, what else is she doing other than staring? Well, and then she trashed out her

backyard, so I pretty much have nowhere to go. What do you mean, well, she's in my frontyard? Oh wait, wait, wait, wait, wait, hold on now, hold on to the sidewalk. You're saying, because she's staring out the front, you don't want to go into your front yard. Well, yes, she's staring at a window and the yard, the entire yard in my And so how does that affect you though, Well, you don't think it's kind of an invasion. Well, what

I'm asking is like, it's affecting you from enjoying your front yard. I mean, it's preventing you from enjoying Jimmy is I'm afraid. I'm seventy two years old, I'm going to retire, I'm gonna move soon. And I feel like she when I sell the huff, she goes with it. Okay, let me ask you something else. Then, what about her backyard? You say it's trashed? How bad is it? Oh? I mean it's

this litterard. It's just litard. And that's why she doesn't want to put her computer in the backyard, because she doesn't want to look at her backyard. She'd rather look at my well kept front yard. Okay, you know what I'm not gonna I'm not gonna pooho this and simply say and simply say this is crazy. I want to get you back tomorrow, and I want to get some legal perspective on it for sure. Maybe she's breaking some kind

of ordinance. I don't know, so hang on. Meanwhile, folks, be ready to dial tomorrow three all three four seven one fifty one fifty for the best deal on zero resdenver dot com. Don't forget three oh three Martino for help. Save all your problems for me.