The Troubleshooter 12-16-24

Yeah, ripped, you need you don't have?

Camaroni is just as fast as we can.

Shooter's gonna help.

Come six. It's the Troubleshooter Show.

Now Tom Martino, Welcome to the Tom Martino Show. This is your Coucina colorI kind of filling in right now. We are trying to establish connection and you know you can always call us with any sort.

Of trouble you have.

We are at three oh three Martino, which is three oh three six two seven eight four sixty six. Again, that's three oh three six two seven eight four sixty six. And we're going to go ahead and go to the phones and talk to Chuck, who has a comment on RTD.

Go ahead, Chuck, what's up?

Yes, So, I work with disabled people, many of them blind and low vision, and right now the RTD board is in the process of changing the system. There's a part of the RTD system is something called Access on Demand, which subsidizes car rides for people with disabilities, and the people with disabilities pay the first five dollars.

I believe.

RTD and it's been incredibly beneficial to people with disabilities. They're able to go to work, they're able to go to the doctor. It's really been beneficial today lifestyle, and right now OURTD is in the process of gutting that system. They say it's too expensive. It's costing about, as I understand it, about one point two million dollars a month, but they want to significantly cut back the routes that they'll cover, and it will put lots and lots of

Now are you speaking about the accessor ride that I see the show up buses.

It's actually an addendum to accessor Ride. And I don't know if you're familiar with accessor Ride, but basically the problem with accessor Ride as I understand it, there's a two hour window, So if you had a ten o'clock appointment, you need to be ready to go to that appointment either at nine o'clock when you might get picked up, or eleven o'clock when you might get picked up, which certainly impacts your ability to travel to work because you might be an hour late or you might be there

Okay, so you are basically saying that you are in you are not in favor of some subsidiaries like Uber and Lyft getting into the private sector of.

I'm very much in favor of Uber and Lyft. They've been phenomenal in the service they provide.

Okay.

ARCHID does not want to subside them as much as they are, and they want to cut back the routes which will limit the ability of blind and low vision people especially and other people with disabilities, the ability to go work every day, and the ability to visit their doctors and things of that nature. I'll tell you from experience. I've worked with blind people a lot, and I found out I would meet with people halfway between their home and.

My home.

And I found out for them to travel, for me to travel fifteen minutes is fifteen minutes. For them to travel fifteen minutes might take an hour and a half because the difficulty in them being able to get on a bus, find a connecting route, all of those things. So the total cost, if I understand it right now, is about one point two million dollars a month. The state is spending about a billion dollars a year testing that's that's come on.

Okay, how do I sound a little loud? I can bring it. I can bring hold on. Okay, testing one too, Okay, sorry, all right, here you go for some reason, guys, Sorry, I'm here, Telly, thank you? Okay, great, all right now who we're talking with? Kelly? Help me and thank you so much for doing that.

Chuck Is has a comment on rt D and the I'll let him wrap it up for you.

Absolutely, okay, yes, go ahead, sir, so Tom.

I work with disabled people, specifically blind and low vision people. Probably not a lot of people are aware they're there's a system out there as part of ARTD called Access on Demand. The subsidizes Uber and Lipp rides for people that are blind. Look people right, disabled?

Most of these exactly are blind?

Yes, yes, the cost is about one point two million dollars a month right now. Yes, the state or the RTD is going to gut that system for the people that are disabled.

Now why are they doing that? Are they going to? Is accessor ride still around?

Accessorides still around? I don't know if it's with accessor ride, the.

Success ride is more for people who are who are severely handicapped, right, more severely handicapped.

Well, it's for people that are handicapped. But generally, as I understand that, with accessor Ride, you're given a two hour window. So if they tell you if you have an eleven o'clock appointment, we may pick you up at ten o'clock, we may pick you up at twelve o'clock. So it's it's very difficult, and I understand it's a nice service. But this Uber called Access on this system called Access on Demand allows people to use Uber and lyft.

And severely So what did What is their alternative at this point?

Well, their alternative is they've held hearings. I was listening to some of the hearings and basically they're saying we're gonna we're gonna cut some of the routes. Typically what they I believe the explanation was if you had to go someplace that was within three quarters of a mile of a bus route, you could use uber and lift. Now they're going to cut that back significantly.

So okay, So so I mean, listen, I this is something where I understand your frustration and it's noted. I'm just not sure what we can do about it.

Well, i's nothing else, you know, I don't bring it.

This is bo Have you thought of actually calling the RTD board and attending a meeting to express these concerns?

Sure I did, And look we've all been to meetings like that. They they listen to everything you say and then they're gonna do what they want to do.

Maybe you need to get a group of people together, numbers in force, and go down there again because they're elected officials.

I mean that's about it.

I guess yeah, that was that was Well. The main thing I wanted to do is Tom, You've got a pretty big audience out there. I'll be honest, with you. My hope is Elon Musk decides to write a check for twelve million dollars for the next year for RTD to cover the cost of this.

But oh, sure, sure that's going to happen.

Yeah, lots of people in Colorado, listen, want to write a check for twelve million dollars.

Listen. We uh, okay, it all comes down to this. There is no magic. Basically, the bottom line is this, we have priorities that authorities have put into place, okay, and we have to vote them out if we don't like their priorities. It's that easy. We literally have to get rid of them if we don't like what they're doing.

I'll be honest with you, Tom, I I agree with everything you're saying, but I wanted to take an opportunity to get on your platform. No, I get it to make this people aware of this out there. I think it's it's terrible.

Look at me, it's common sense. Yeah, it's common sense.

Here's I appreciate. I appreciate just the fact that you've given me the opportunity to voice my displeasure with what RTD is choosing to do. And people need to realize it's going to affect the lives of thousands of people who who have who have been screwed over numerous other times in their life, and this is one more kicking the ass to those people. I'm sorry, but that's.

What it is.

Well it is, so we got to do with it what we did. Look, the country already did a big backlash, didn't they against certain policies. You could tell they're pissed off Denver and Colorado. Colorado, by the way, is more liberal than all of California. We have more it is, and we have a governor, and we have mayors, and we have governments that make a priority. And their priority is not the better off live. It's not for the well being of Colorado's It's not okay. If anyone thinks

Isn't that?

I mean, that's really the God's honest truth. By the way, I'm Tom Martine. Three oh three seven one three Talks seven one three eight two five five waterpros dot Net the best water systems Year end. Baby, It's time to do it. Get yourself a Christmas present of pure water reverse osmosis at the kitchen, staining for drinking water in a whole house water softener. You'll never beat the price or technology anywhere thirty one ninety five. Three oh three

Are we.

Rick?

What's going on?

Oh?

Yes, Tom?

I took my automobile into a shop on December eleventh, Wednesday to get a right front side marker. Bub replaced.

The side marker ball.

That's it, yeah, you know, for the front side marker on the right side in the front. And I had had the left one done at the same shop about a year ago, and so, you know, I checked around shops.

You know.

Some needed to take the bumper off one hundred and fifty dollars. Another one wanted me to leave it.

Oh we're talking. Wait, wait, what kind of what kind of vehicle is this?

It's a two thousand and eleven C three hundred Mercedes?

Okay, why would it be Okay, and all we're talking about is one of those side lights.

Correct, Okay, it's a little difficult to get to I didn't you know, I couldn't figure out how to get it, okay, But I took it over there a year ago and they did it in ten minutes. Forty bucks, okay, labor all right, of course I don't like that it's a little high, but okay, cook it over Wednesday. The guy, the owner of the shop, as a matter of fact, attempted to do it. He put it in, you know, he started up my car, turned the wheel to the right, and then attempted to get in it, you know, with

You know.

He finally he finally got the light bulb in there, and you know, and we noticed, you know, the right side is brighter than the left side, you know. Okay, no big deal, boo.

Okay, so you mean the new bulb. The new bulb is brighter, No.

Problem, right, okay, So you know, and it's out of the pack that I thought I gave it to him last year, you know, But no problem. Okay. So I paid the forty bucks and I get it, I get my receipt, I get in my car to go. My car will not turn over, you know, the engine won't even crank.

Uh you know, come on, right, great, great, great, great great Greg? How many miles on this car?

Seventy six?

Okay? So okay, So Rick, you had a side bulb replaced and after that you could not start your car. It doesn't even make sense to me. Well okay, now, and now hold on, do they do they take any responsibility for it?

Well?

Okay, how much?

How much do they charge you this time? What what did it cost this time.

Toward a bob.

The job?

You said? Last year it was forty bucks? What was it this time?

It's same price? Forty bucks?

Yeah?

Okay, yeah, okay, okay, But.

The problem you're having is the car won't run.

Right now, the car won't start, won't go into gear. You can't move to uh you know, gear shifter? Okay, now I know.

Okay, hold on, I want to get Kevin Collkin on. Hey, just hang on, bro, there's no sense going on for me. I want to get an expert on for you. Okay, hold on, We really will get someone on who has electrical experience, plus can see if any of those systems are connected. All right, no kidding, I'm Tom Martinez. Three oh three seven one three Talks seven one three a two five five renew Home Innovations now the only shower

He had the right done this year?

Great? Okay, sorry, right, okay, yeah, okay, got it. Okay, So he had the right side ball replaces around forty bucks. Now, he says, after that, what happened, Rick? You got in your car after they did it, and it wouldn't.

Start, wouldn't start, wouldn't turn over at all. And I noticed the steering wheel was not locked. Okay, so the steering h lock was broke, is what I'm saying, basically, Uh, And I watched the guy do it. I mean he got in the car, started up, turned the wheel to the right, and then he got out, attempted to get to the to the marker, and then we got back the steering wheel and he didn't start the car up,

What do you think, Kevin, what could have been done? Kevin? What could have been done? Well?

Unless he forced it in some way, because when you crank the wheel all the way, you know, and turn the key off, sometimes you got to wiggle the steering wheel to get it to release because it's in a bind.

It's possible, he.

Says, his steering he says, the steering wheel is not locked.

I know, when the back turned the wheel all the way to access the fender well behind the tire, he probably put the steering you know how sometimes if you're parked and the wheels turned all the way, you got to kind of take some pressure off it to get the key to turn. So he may have the steering lock, but it's just normal operational. Shouldn't have had any There's really not much he.

Could But yeah, that's what I'm saying. When what could he have done to replace that bulb that totally screwed up the car? Now the car won't even.

Run it, and you know took him the mechanic that did it took him, you know, five minutes at the most and put it in there on the lip.

He rick, is, so is the car still not running?

Yeah, as far as I know, I had a toe to Mercedes to you know, get a picture. Now. He did do a diagnostic on it. He told me exactly what it was. Steering wheel column was, the lock was broke, the module.

Was broke.

Fifteen hundred dollars. He's looking at me like, yeah, okay, fifteen hundred and he's the last one in my car turning the string wheel.

I guess, I guess going to ask this again. Did your car get fixed?

Well, it's in the shot now. It said, uh and it what is the diagnosis.

For your pardon?

What's the diagnosis?

The same thing he diagnosed steering will uh broke the lock, broke the module inside it, you know, et cetera, et cetera. What all comes with breaking?

Kevin? I think I think he could have done it. Did he have to turn the wheel excessively to get to that bulb or something?

Yes, that's what he did. Instead of pulling the wheel, you turn the wheel all the way to one side or the other and then you have more room. But it's normal operation.

For the car. It's not something I don't understand how when you turn a wheel you get more room. I don't, Oh, you mean outside you get more room when you turn the wheel.

So that wheel is wheel the left, So the wheel now you have got it room between the wheel and the front fender. Yeah, pretty common way of doing that. Okay, it's an normal operation.

So Rick, Rick, Now, I totally understand what you're saying. Rick, I think he did break it if he turned that thing all the way to try to get under that tire and up to the fender. I agree with you. I agree with you, And the only thing the only thing you can do is get an opinion from Mercedes right now and use it for like maybe small claims court or we'll call the guy. But what you need to do first is get it fixed. You'll have a damage, and then we try to collect it. That's the only

Well, Mercedes would be the ideal place where it's at right now, you know.

Okay, So Rick, So Rick, tell them, tell them you think that guy broke it by turning the wheel. They'll know they can tell.

Yeah I did already. It should be ready today and it's uh three down.

And knows so you know whoa my mynd.

God right, so you know, And what's the name of the shop that did it.

That's gonna be uh Buerrero's Auto House, thirty four Bueros Yeah, thirty four eleven West Coopex. I got the boone number and the owner did the work, Miguel.

Okay, I don't think the guy did it on purpose. I'm not thinking the guy's a crook. I'm just thinking he did it. I mean, it's too much of a coincidence. Kevin, would you say it's a good it's a good bet.

He did it, more than likely, But it's gonna be hard to prove negligence that he did it, you know, and not just normal operation of the vehicle.

Well okay, Well he turned it excessively to one side.

Yeah, yeah, turned it all the way sure, just like you would in a parking lot. So it's I agree that it happened there, but it's going to be a hard, hard slide I think to prove damages.

Okay, Well, I.

Don't know what to tell you. Man, get some information from Mercedes and then get back to us. That's all we can do is get information from them, all right, three h three seven one three talks seven one three two five five. I can identify with the frustration, Kevin. We've used the expression before. When you touch it, you own it. When a mechanic, yeah, when a mechanic touches a car, anything that goes wrong, the mechanic owns now. Sometimes rightfully, sometimes not. I don't know in this case.

It's a coin flip, Like I said, I think it's his normal operation of the steering, whether he turned it all the way or not.

Are you so you're saying you're saying it should be able to be too earned without breaking Yes, yes, okay, I get it. So they didn't do anything negligent.

Yeah, I don't know how I get it.

Yeah, all right, enough said, right there, I'm Tom Martino more coming up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content, wait time for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance companies find out now

Eileen?

I don't know anybody knows CPR Eileen. Okay, Eileen, hmhm, you know, Eileen. I went out with a girl one time who was a skier. Have you ever heard that one? And she had a bad ski accident. Hey, Eileen, never mind, I'll get to that joke later. What's going on?

Eileen?

You're so sweet.

I'm amazed you answered the call. Thank you so much. I'm sorry on my.

Yeah, what can we do? What you're a little sleepy? Well, guess what you can't do? The Christmas cheer so early.

I am so happy to be on the phone a few.

Well, what's going on? What's going on here? I eat so sweet?

I have a beautiful little two thousand and seven, A four audy, beautiful little car.

It's been I well cared for. It was my brother in law's car. He took care of it from the get go.

I bought how many miles on it right now?

Ninety five thousand miles, ninety thousand and seven beautiful water, never damaged, nothing wrong with it. So a couple of weeks ago, I was in traffic waiting at a in Boulder. I lived in Boulder, Colorado, and I was sitting at a in traffic at a stop stoplight.

And all of a sudden, I hear a crunch.

Somebody came into me. Somebody moved over into my lane, and I was so shocked because we weren't even really moving that this it was.

I was just stunned.

Anyway, So anyway, he came into me, totally crunched the side of my car, and because it was rush hour and because there were no no injuries, I was a fool and I did not call the police. I'm an idiot because now he's claiming that I ran into.

Did you guys, did you Okay, that's the problem. So did you guys stop and exchange information? Yes, yes, we did.

He pulled.

Did you did you get any did you get any? Let me ask you this, Did you get any witnesses.

No, no, no one, no one pulled over. He pulled over and waved me to pull over. So I pulled over as well.

So it was kind of Now, why did you not call police? Why did you not call police?

Rush hour traffic? I was on I was an idiot. I was on my way to a doctor appointment.

And how long ago did this happen?

November twenty first, Okay, so what is your question? Okay? My question is is that this is so strange. So okay.

So he's now claiming that I ran into him, So okay, that's fine. I am getting nowhere with his insurance company. But now my insurance company, they originally said that the claim was for thirty nine I think it was thirty nine hundred dollars, And okay, it's fine.

I went to Colorado clach word.

Now, Eileen, Eileen, Eileen, Eileen. You know, I know you're you're telling your story, but there are stuff that's incumbent upon me to know when you said thirty nine hundred, was that damage to his car that he's claiming or damn image to your.

Car, damage to my car? I know nothing about you time.

Well, he's gonna want you to pay for his car. He's gonna want he is going to want you to pay for his car too.

Write No, I he cut me off completely.

I oh no, here's not no, Ileen, Eileen, I okay, we have to have a back and forth where uh you got Just hold on, Ilean see, there needs to be a back and forth because if he claims you hit him, whether you agree or not, he's gonna come after you for payment. And I'm surprised that hasn't happened yet, but it's still early. Hold on, let's talk about what you have to look forward to. I'm Tom Martine. Go with a sure thing Denver's Best roofer Excel Roofing dot com.

Yeah, Ritt.

News, you need a so you don't have come run anxious suspass as we can.

Shooter's gonna help come man, This.

Is the Troubleshooter Show. No Tom Martine, Hi Tom Martino here, Welcome to the show. Three oh three seven one three talk seven one three eight two five five. What's going on in your life? How can we help you? This hour brought to you by Frank Duran, the real Estateman dot com. I love Frank. He does a lot of free services complementary like evaluating your home on a full market analysis without ever promising to list. He just wants you to know what you can sell your house for.

Now?

Let me explain something. Airplanes used to violate airspace all the time, and no one knew who they were, the little crop dusters out in the country, whatever, whatever, whatever. There was a rule called I want you to learn this because it's important, adsb out. What that means is every single plane in the country had to be equipped by a certain year twenty twenty with what they called adsb out. That means that your plane had to have the ability no matter how little it was, whether it's

None.

You don't have to have a license, you don't have to know what you're doing. You don't have to have a registration. You should have all of that. Why should you be playing with something like that without having that? Okay, isn't that common sense? And why are we letting these drones just fly around not knowing what they're gonna do? Do you think by chance there might be a terrorist? Thinking? pH we went through all the trouble trying to sneak over the border. We went through all the trouble of

Tom, Look what the government is frustrated. Look what the Ukrainian is doing with their their you know, five hundred dollar drones. They're take me out tanks. They just they just put a little bomb on it. And anybody could do that now.

And don't you think, don't you dare think it's not going to happen. It absolutely will happen. Do you think terrorists are stupid? They're watching this now? Tell me why aren't we Okay, first and foremost, we're not shooting him down because it could cause danger to people. I don't know, but I know this. They could flyp and investigate them, but they don't. They're not doing anything nothing. I swear to God, I don't understand it. So bottom line, all

OUTI oh my, oh my god.

Thank you?

And you were hit for getting back to.

Okay, thank you, Lean and you were hit on November Eileen. We're gonna do it this way now. Now I'm going to talk and ask simple questions. Okay, on November twenty, First, you were hit by another driver. He claims you hit him. Now, now you're dealing with insurance. Now you don't agree. You say that you hit him. Excuse me? He hit you? He says you hit him. There's no way to prove it one way or the other. Now, if there's no

Yes, I do?

I had complete?

Yeah? Okay, all right that okay, So your insurance then should take care of that damage.

Yes, So let me tell you and Tom it's so nice to talk to you.

Okay.

They originally told me that they would cover thirty thousand, nine hundred ninety two dollars for.

Whatever. It doesn't matter, if that part doesn't matter. They originally said they would cover the damage.

Right, and then my the collision. The Colorado coach said that the estimate went up from that amount to thirteen seventy eight dollars and fifteen cents.

And I was like, you mean you mean an additional okay, yes, So they agreed to pay around thirty grand and it went up by thirteen grand.

Well, thirteen hundred for thirteen hundred, and it went outside thirteen seventy eight.

Yeah, we're not talking now.

Well why wouldn't they So why wouldn't they pay that additional money?

Well, that's what I am.

This is all you have to do. Listen, listen, Eileen. Let me just put it to you this way. Okay, all they have to do. All you have to do is pay your deductible and they should pay the collision, should pay for your car up to a certain amount. Then they total your car. So I just need to know this. Are they going to total your car or are they going to fix your car?

No, they're saying they are going to total my car. And that's okay.

Now now that's the point.

Okay, car is totally drivable.

Okay, Arleen, This happens all the time. Okay, Eileen, listen, Okay, I get it. Let me explain this to you. You don't have to explain that you're angry and that you don't agree. I know that I get this call all the time. Here's what they're saying, and you agreed to it, and you agreed to it in your policy. Okay, here's what you agreed to that. It's their choice to either pay you the value of the car or repair it. It's up to depth.

Okay.

Now, if they want to total your car, the best you can do is to make a settlement and buy another car. If you don't agree with the totaling, there's nothing you can do about it. What you can do, however, is offer to buy the car back. But that almost never, ever, ever, ever, ever works out for consumers when they want to buy the car back and fix it. I don't recommend it. How much are they willing to give you for this car?

Okay, you are so sweet. Let me just tell you one thing, Tom, and thank you for listening to me.

They are okay, Initially, they are going to give me a settlement of sixty five hundred dollars for if they take ownership of my car. Now, if I retain my car, which is what I want to do, is fifty nine one hundred dollars.

And that's not bad. That's not a that And how much is the total repair?

Which is so weird is because the repair.

How much is the total repair bill?

Eileen, I'm telling you fifty six hundred and twenty dollars in twenty nine cents, which is less than.

What they are going to give me as a retainment.

Of my Eileen. It is their choice. It is their choice. Here's how it works, Okay. When an insurance company, Eileen, if you listen, i'll tell you. Okay, you don't have to keep telling me about your dismay. Okay. Here, here's what it is. They look at what's damaged and they decide is it worth fixing for fifty six hundred and they decide no, we would rather give her fifty nine hundred.

Now.

That is my That is my advice. You you called for my advice. So what I'm telling you is this. If you do not, if you do not fix it, take the sixty five hundred and buy another car. If you have the choice, fifty six and you're gonna are fifty nine and I'll fix it myself, or sixty five and I'll walk away, My recommendation is that you walk away three oh three seven one three talks seven one three eight two five five go with a sh your thing Denver's best roofer Excel Roofing dot com. You don't

Yes, sir, you know John full has made a believer right of me. If this lady had spent one hundred and fifty bucks for a dash cam, it would be over.

So I would it pick up a side swipe though? Would it pick up a side swipe? Yeah, it would pick up the fact that she didn't sit swipe. Count well because you look forward and so if the if the video you're watching didn't swipe, you didn't do it.

See.

It also has a wide angle, so you can get you can get it's not just straight ahead. It's a wide angle lens. You can get more than you think. But like I say, for one hundred and fifty bucks, you get none of this would happen. But if you don't, if you don't have a dashcam, what you need to do at the scene of the accident is take some pictures before you move the cars out of the roadway. That also will protect you because you can tell from the angle.

Of it and call the police.

Well, if you're not going to call the police, at least take pictures and you can tell who who's out of their lane and you know how to interpret the accident.

Wow.

So here's the bottom line. If you have a dash cam, it's definitely better than not having one, unless you're like maybe me and you don't want to convict yourself.

Ha, just kidding.

Three or three seven one three talk seven one three two five five Guys, you have any follow ups?

Yeah, dude, what do you got? Well, it's kind of a tragic situation. We got a call a few days ago from a guy named Daniel. He's homeless and he was living in an RV that he bought for about twelve hundred bucks. Long story short, the cops towed away the RV. He got thrown in the slammer. He then got extradited too. I think Missouri. Where the slammer again? He just got uh why was he arrested? You know it's it's here's the short version of it. The police

His car.

I did track this, yeah, it was still definitely impounded. He thought it was an Aurora. I spoke with Aurora. They don't have it, but they did help me track it down to Denver. I verified that Denver Sheriff's Department is holding it. Unfortunately, it's been over thirty days. They're getting ready to either sell or scrap it. All he wants is access to the RV to get his tools out. He has some tools in there that he uses to eke out a very modest income. He can't get in

Yeah, the mayor won't listen unless you tell him he's an illegal allien. He's carrying weapons.

Yeah, the mayor is going to go to jail to keep the trend.

Tell the mayor, he's an illegal alien, an illegal immigrant carrying weapons and fetanol. And then he'll fight to get about.

This mayor of Denver ran on the platform of helping the homeless, and all I'm getting is silence on what we're trying to do is get the dude's tools back. He already gave up. He can't afford to take the to pay the impound fee and the storage fee. He just points his tools out. That's not too much to ask for. I get nothing but silence from Denver Sheriff's office and from Denver Mayor's office.

Okay, I don't know what to say, man, I just don't know what to say. It's heartbreaking, it is, and we run across these things again, priorities. Are people happy with this mayor? I mean, he was like a nice guy as a person. He just seems like an all around nice guy. But no, that's a politician's trick. That's that's the politician persona.

He puts on.

Amber, what's happening, Amber, Yes, this is what's going on. Yes, what's happened?

Okay, So back on just Ver.

First, the vehicle I was in posession of got stolen from me.

However, my dog and her six puppies were in the backseat.

Okay, who my vehicle?

Well, yeah, whoever stole my vehicle ended up in a pursuit with the Ottawa County Sheriff's Department, and I guess they ended up getting away, but my dogs ended up getting taken to the animal shelter by Officer Richie who is the.

Animal control ufser. Now I found out this out that night, same night he got taken and the next day I went up to the Riverside or Riverdale animal Control or not in the control, their animal shelter, and I went up there to go get my dogs. I got told by the animal control officer that they would not be released to me unless I talked to Adams County since they were involved in a crime.

Now they and where exactly are they right now?

Right now they have been moved apparently to a shelter, to a foster care.

I don't know where they're at anymore.

First they were brought first they.

To where the Riverdale animal shelter.

Okay now Riverdale then sent them out to private foster.

Now they have yes, it's now been.

Foster or were they adopt? Is it foster care? Or were they adopted out?

They're in a foster care family right now, is what I've been told.

Okay, so that means that they're up for adoption.

Not yet, since they will be up for adoption, Yeah, they will, and they're too.

Young to be adopted. What about the mother dog?

Apparently the mother dog bought them?

I know, But is the mother dog up for adoption?

Not at the time.

No, how many puppies? Six?

Oh god?

And what was your plan for them? Well?

I want I wanted to go and pick them up that very day and claim all of it.

What was your plan for them when you were driving around with a mom and six puppies in the car? What was the plane?

No I was I wasn't driving.

I was at a friend's house and they were in the backseat.

Of the car.

Because you know, she's got What was your plan?

I mean, they live with me.

I was going to go home with them later.

Okay, I get it. Okay, So so you weren't Okay, so they weren't living in the car.

No, No, they weren't living in the car.

I was just you know, you know, so can you just go?

Can't you just go and claim them?

I try to and off. Sir Richie, the animal control officer told me that I wasn't allowed to.

Because why.

All right, now we'll get the uh. We'll take a break and come back and then Kitschina explain to her what's going on. Okay, I don't mind taking her back on again. Just explain to her if she's all right.

I UH.

For people listening, if you hurt a little delay our YouTube more on's heard the whole thing. But if you're listening on the radio, we had to nix out a word. We'll be right back with more on the Troubleshooter Show. Go with a Sure Thing Denver's Best roofer Excel Roofing dot com. You don't pay a cent until you're content.

I was told by auser Richie the Animal Control after that unless I gave her a name of the driver of this vehicle, that I would not be allowed to get my dogs.

And now why did okay? I don't understand that. I don't what does that mean either the driver meaning the thief, the thief or you.

Yes, the thief, the thief whoever stole the car?

Now, why did you have okay? Are they saying you knew the thief?

I don't know.

That's what she kept telling me is that's the reason why if.

I don't give them a name of whoever was driving during the pursuit, then am I not getting my dogs?

I think they were assuming that.

What was the reasoning? What was the reasoning? But Amber, what was the reasoning behind wanting you to know the name of the thief?

I don't know.

I have no idea what the reason.

Well did you ask here? Did you ask?

Did you say I wasn't able to pick up my dogs? And her only response was that there was a police hold through Adam County Jeff's department, And I talked to Adam Kelly's department. They told me that once the dogs were in her custody, they didn't they had no more, they had nothing to do with it.

They didn't care.

So basically I got back and forth.

Back and forth.

Yeah, why do you think what kind of dogs are they?

She is a pitbull at blue heather mixed and so are her puppies.

Are those outlawed in the jurisdiction where the where the chase came to an end.

No, because there she's a mix, so she's a mutt.

Really, Amber, if the Animal Control just wants the driver's name that's available to you in the police report that was generated at the time, I.

Don't understand the reason for that. I don't get what they're getting at. I think we need hold on, Amber, let's I think we exhaust asked them. Why don't you let me call Richie and ask Okay, it's a ridiculo. Who who cares who the driver is? She wasn't driving the cars.

Right?

Or you call Riverdale. But there's a reason the dog's not being given back. We're just not hearing.

These reasons we need to make. I need to make Amber. Do they suspect you, Amber? Do they suspect you of being an unlicensed dog breeder? Is that a suspicion?

I've never heard of this.

The government suspects you, lie?

I've never heard of a licensed dog breed yea.

They're required in Colorado.

And if you which means what that if you're going to breed dogs or any dogs, what if your dog gets knocked up and has puppies?

Are you in.

Violation of the law?

Is that what happened to Amber? Or is this not the first time that any dog.

You ownt had had poppysgnant?

And I necessarily I didn't.

And how all the other dogs hold on? That's a good question. If they did suspect that, they would have told her that. But what I'd like to know is what they did They say you're an unlicensed breeder or but he asked, did you ever have did you have these puppies intentionally?

No?

I didn't. I mean they they were born, and I didn't you know, I knew she got pregnant, but I didn't want her to get pregnant, like I didn't purpose you to get her bregnant.

Okay, that on her own.

Okay, got it. So she's not an unlicensed dog breeder. Listen, Bo, make some calls.

Let's just caln get the other side of the story.

That's right, three oh three seven to one three talk. We got more coming up on The Troubleshooter Show eight eight eight Heating dot Com. Don't forget the Deep Clean forty five bucks. You know we're very stingy on who we endorse for these things. Garrett and his team are golden eight eight eight Heating dot Com three oh three seven seven zero two seven seven six Go with a sure thing Denver's best roofer Excel Roofing dot Com. You don't pay a cent until you're contenth time for an

Hmm?

How about justin Garcia?

What is it? Hey? You know what I want to do? I want to get Genesis on to talk about this one. Okay, he goes down into the springs, but let's ask him and anyone else you can think of. Kachina. You got that right. Here's another one. How much is the pound fee for the guy wanting to get his tools? Well, they let him get his tools.

The impound fee when I looked it up online on Friday. It all added up to almost twelve hundred dollars.

This guy said he's willing to pay it.

Well, there's some question about whether or not they're even to release the RV to him, because well, first of all, I really want to get this guy's contact information. But the Devi Sheriff's office says they actually require someone to be the registered owner in order to reclaim the vehicle. This guy, he's the owner, but he never registered.

Somebody says they're drones spotted over Elizabeth And you know, drones are all over, but never to the extent they are these giant ones. Where can you buy these giant ones? Can anyone just go out and buy them? God is amazing to me. Now, By the way, somebody has a pet peeve and they say, if you're talking about a problem like a water pump or a furnace or things, they don't like hearing that word anymore. They said, the new politically correct word is an issue, not a problem.

Gabe? Hey?

Tom, how are you doing? Hey?

I've got a couple of two friends, his wife and his two kids. If I'm Venezuela. I got on my place, made their first monch rant and all that. They got jobs, and they had a question for me. They worked these hours a lot of hours. Aren't my chain?

So security? Whatever?

You know?

So security, they get it back after they get the I number or what all it?

You know? So they have they have a social Security number? Right, No, you're not gonna get well, well, okay, if they get a Social Security number and they go to work, they will get social Security.

Nulla work commit So they got a job and they're taking out.

But this work happens. Yeah, but are they They can't be taking our social security because they don't have an account, so I don't know how they're doing it, Gabe. But they're not taking our social security therefore, no, it won't go toward their social security yet. I'm Tom Martine. We have more coming up. Go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free,

Come running just as fast as we can.

Shooter's gonna help coming.

This is the Troubleshooter Show. No Tom Martino, Hey Tom Martino here, Welcome to the show. Three old three seven one three talk seven one three eight two five five. We are here to solve problems. That's what we do. So this hour brought to you by Wave eight Wealth Management. Full disclaimer here my company I started after years of research on the on the industry, and basically you can call for a free evaluation. I know people say that,

Thanks, thank you for asking.

It's Kaleia Kalaiah.

What a pretty name? Are you Hawaiian?

Thank you? No, my name is Hawaiian.

Give me oh?

Okay, oh okay, sweetheart? What's going on? Kalia?

Yes, thank you Tom for on taking my call. I currently have been out of my home for over two years and due to water that has entered from the ex terrier and the roof.

Wait, wait, you've been out of it? Is this one you own or rent?

Yes, sir, this is my condo that I have owned for clothes.

And when did you buy it? Okay? Ten years ago? Okay, that's all I need to know. So you've owned a condo for ten years and you've been out of it for how long?

For over two years?

But hold on a second, that doesn't make sense to me. Tell me what happened.

Yes, So, back in twenty twenty two of August, I came home. I'm an educator, I'm a teacher the Denver Republic. I came home and there was water literally shooting out of the walls. It was a horrific scene and water was shooting out of the walls and multiple rooms.

What was it?

Yes?

So it all It was detected to be failure of the roof and not the HOA the association homeowners association not keeping their gutters cleaned.

And since then, I now, hold on, hold on, wait, wait, because this story going to go on. I want to ask a few things. So the water coming through the walls was due to a defective.

Roof, yes, the negligence of the homeowner's association keeping their gutters, well, do they do.

They acknowledge that they were negligent? I know you keep saying that. Do they say, oh, my goodness, Kalia, we should have fixed this.

They're never going to say that. However, they disfile several cleans to assist me because matters just kept getting worse and worse.

Talk what about did what about your homeowners? What did your eight what did your homeowners cover?

So my homeowners currently right now, the association is supposed to be covering my out of pocket expenses and a place for me to live currently right now?

Now, hold on, is that some kind of a written agreement, Well.

That's in there, that's in their policy. They have multiple policies through there. I guess they're brokers and obvious. Please where it gets sticky at is that because nobody wants to pay. I sent multiple contractors out to my home and they've sent all of their findings to the association with pictures and written, Wait a minute, so what about now you still we're skating something here.

You have insurance. Normally what happens, Kalia is your insurance would cover this and then go after the responsible party.

Yep, so my insurance because of my condo, my insurance covered my out of pocket expenses and everything for the last two years. When I questioned farmer's insurance.

What about the repairs? Are they going to do the repairs too?

So unfortunately every repair company that has come in they stopped working and they viewed my place and they said, you still have water from the outside coming in. They said, so because they're continuously it's too much more.

I get it. There's in other words, they're saying, there's no sense fixing it if it's still broke.

Exactly exactly so, But Khalia.

There's Kalaia. I don't want to gloss over this. This is very important. Does the does your insurance company agree to fix it once the water stops.

Yes, they've agreed to say okay once the water stops. Now, the reason why they have not gone after the association is because in their bylaws, from what farmers have told me, it states that insurances for whatever reason, cannot go after the h away. There are no really governing documents in the state of Colorado. Excuse me to hold homeowners assoshi.

Now does the okay hold on? This is so complicated that I'm cutting your short so I can ask follow up questions. I'm taking notes so I am listening that I want to know this. Does the HOA acknowledge that there is still a water intrusion problem? Yes? And yeah, then why don't they fix it? Why don't they fix it?

That's an excellent question, Tom, And what they continuously keep doing is putting band aids on problems that need to be completely ripped out and remodel and refixing its entirety. I have literally suffered for the last two years.

And again I am on my but here's the way it works. Here's the way it's going to work. Legally, well, it's not legal advice, but let's say logistically, here's how it's going to work. Listen carefully, the HOA Well, in a perfect world, the HUA stops the water intrusion, the HOA repairs whatever is owned by the HOA, and your insurance company takes care of everything in your unit from

Yes, So what they told me via email they said, Kaleia, just get everything fixed and then we'll figure out who's that fault.

Yeah, but but you can't. No, No, we're not talking about who's at faul. I don't think you're hearing what I'm saying. I hope you do. All you care about right now, all you care about right now is that the HOA stops the water infiltration. It's not the right time, and to ask them to fix your condo. The first thing is to let them acknowledge they have a water problem and get it stopped. So where are we with that?

So where we are with this is that? And again I'm hearing you loud and clear, trust me, where go ahead? That the Board of Health has finally signed them, even though they were supposed to find them two years ago. So with that being said, I am now trying to the border of Health has told me that I have

Exciting Okay, okay, that's good. Then what.

And then hopefully everything gets fixed. However, the issue again is is yes, they've acknowledged that they there has been issues with their roofs and that they are negligent. That's why they foiled a claim for me. But unfortunately none of their adjusters have given me next steps. The HOA has stopped talking to me. My law firm that I did have at the time continuously sent them demand letters and they've ignored all of that, and so I have

Yeah, but isn't your insurance paying for your temporary housing?

And that's what I was trying to mention earlier. For after two years they stopped. It's been past two years and their point of why they chose to stop is, well, because you've exhausted your policy and we paid for that. And I told them I have I have new mold that has developed. My first claim that I put in was.

For the water.

My second thing, I have a couple of things to tell you. And you're a teacher, so I know you're you're you truly do have a group on this. So to recap this thing, it's the place, but they're not going to fix the place that is still having problems. So the HA has to stop the water intrusion. The HA acknowledges there is a water problem, but for some reason, they're dragging their feet. Why are they dragging their feet? Why?

To be honest with you, Tom, I this is not what they have told me. However, the emails don't lie, and the phone calls don't lie.

I just feel like they do not.

Want to pay, and unfortunately I'm not the only person suffering. Yeah, they know that if they fix a building.

Oh yes, yeah, I agree. So here's what we're going to do if the h A acknowledges there is a water problem. But they are dragging their feet and you're all having a meeting on Friday? Is that right?

Yes, sir, the meeting scheduled for Friday at one.

Okay, Now, I'd like one of my people there. I would love that to observe to find out where we stand. I'm taking volunteers Friday at one. I don't want to get you on the air on Friday. I just want to have somebody there to look at it and see what's going on here because we need we need someone to be there and observe. As your friend, and you're allowed to have that volunteers, I'll be happy to go. William.

Yeah, you're here in the metro area.

I take it.

Where are you?

Yes? You my address.

Are what's a big intersection.

Where's your area like Blas and Parker.

Oh she's right near us.

Oh yeah, I'll go.

Well, you're right near us. No, fooling. Now you're in a condo where what project are we talking about? How far away from that intersection are you east or west of it?

Oh?

My gosh, I'm so visual.

I tell you. Well, what I mean is if you're if you're standing at Parker and Iliff, do you head towards the mountains to get to your place? Yes? Really? Okay? Are you near Cherry Creek Country Club? Not that far down?

I'm across the street from. Do you want me to just I'm not on the air, right.

Yeah, you are, of course off. Hold on, no, no, we're gonna give this this h kitchen is going to get your info. We're going to send somebody there to help you. Here's here's what I want to see, Don, and I'm telling this as much to D as you. I want to make sure that the HUA acknowledges that, and eventually, if they're at fault, they should fix your place. But they're not going to, and I'll tell you why because they have an anti subrogation clause in there somewhere.

Yeah, I'll give her a call. I'll get her address right here.

And the good news about that is that, yeah, it's close uh three oh three seven months, although you might be at the station on Friday three oh three seven to one, three eight, two five five. We have more coming up on the Troubleshooter Show. Go with a sure thing Denver's Best Roofer Excel Roofing dot com. You don't pay a cent until you're content, wait time for an insurance check up free, no obligation. In comparison, call Compass insurance paying too much your coverage at dozens of insurance

To Hey, Tom, you're a helicopter one O gambling gun on that thing and go around shooting them.

God Almighty see people like you. They're a dangerous No.

No, I'm sure years ago.

No you're not.

I seen two of them last night, about ten o'clock last night on my patio.

Are you there on on your patio? You mean on your patio?

You were on your patio and you saw I was on my patio. I live sort of like in the mountains, and I seen two of them and they were hovering and they had you know, like green or white lights or red light and there was and they were going and then they disappeared. I mean, they just disappeared just like that. And I came in.

You know, obviously, I know, I hope you're kidding. Obviously you're kidding about shooting. Oh come on, bro, pleasease say you don't shoot now. I think the military can, right, the military can do that, Bro, the military can.

I will an object does flying over the shoot it down? Why are our federal government doing something about this if they can?

You remember, our federal government couldn't hit a hot air balloon. They had to shoot two missiles at it. You really wanted to do that with drunks, they're much closer to the ground.

Look, I can identify these drones that are flying. All they do is.

Still Seriously, Phil, we can't have civilians going out shooting people down. Okay, come on, bro, come on, please help me out here.

But our government, you know, could do that years ago.

Well okay, our government could. Okay, our government could, but not us, not me in a in a helicopter.

Anyway, I'm going to that one.

Oh thank you, dear God, thank you. I thought you were serious.

Anyway, that prevents you from shooting down a drone? If it's X number of feet over your properties.

You cannot fire a gun into the air, Doc, Well.

You you can't, and you can't. Yeah, maybe, I mean, I don't know if there's a law that says that exactly. You can't fire at a drone or you can. Look. Oh my god, I'm just so I'm so upset with you people. I just we can't shoot them now. I think the government should do something. By the way, I'm doing something i've never done before. I'm putting a picture up on the YouTube feed due to popular demand, and it's going to be a picture of me and they in my muscle attire at the gym. So you people,

Now?

Hold on, hold on, let me find it where. I'm trying to find the guy that just had his dog gnet. He said he had a deck. I'm trying to find the damn thing. And I, okay, here's here's what he said. I got a deck here. He is Kolorado Springs, fifteen by fifteen deck. Here's what I don't understand. He says, with ledgers attached to my house over ten years ago. These ledgers. I don't know what he means. But he

Well, I mean you know a ledsgureboard that's against your house. That's what all the deck boards are screw into, or not screw into, but get nailed to with a Joyce hanger. And so again, I mean you can have that like that, that's fine, and then you wouldn't want to.

You know, yeah, you just have to have all proper framing.

And then yes, you can put a roof over that deck.

Okay, would you have to what do you hang the roof off of?

Well, you need to go ahead, run posts down the ground, put cathons in the ground, and I have that support the roof to get your proper snow.

Load that So wait a minute, so that are you taking from what he's reading that the deck does not have posts.

Right, Well, it's hard to say if that would be Canada levered.

And not just.

Because he said it's a fifteen by fifteen deck. He says, it's a fifteen by fifteen deck with ledgers.

So yeah, I wonder if it's can't leave it out, but that'd be too far out. You can't leave her out.

Oh, you can't do a fifteen foot deck? Can I leave it?

Ever?

Okay? Right? So in any case, in any case, you go to the springs, right, yeah, we do. I'm gonna have I'm gonna have them call uh okay, I'm definitely putting your name. You're right here. Okay, And let me ask you something. When you do that and hang a roof over you attach it to the house, how do you keep that from leaking behind?

Well, you have to tie it into the existing roof.

And well, okay, but what if the deck is lower than the roof? See what I'm picturing though, Let's say you have a deck and the deck is nowhere near your roof. You know what I'm saying, Like, it's just you can't if you had to hang it off the side of the house.

Right, and so then you'd have roof choice that you're gonna have built, and you're gonna you're gonna frame back into that existing roof, and then you'll shingle that and you know, you'll have some valleys there, and you'll shingle that and gutter it, and now you'll keep it from Lincoln and you know, and also keeping the water between the deck and the house dry.

Okay, So if you had the roof an existing roofline near that deck, you could do that. But if the deck let's say, let's say it's a shoe story house and the deck is on the first floor and it comes out fifteen feet and he wants to put a roof over it, a shedding roof, so it'll be tied onto the wall. Okay, well, and you can, yes, So you could put it on the wall and then flash it so it doesn't leak. Correct.

Correct, You're gonna remove some siding, you're gonna put in proper flashing, some waterproofing and uh, and then re above that roof and okay. Now, then the water that hits that roof then obviously run off away.

From the house.

Okay, got it, by the way, Uh, thank you. Genesis, Tootalexteriors dot com always love your comments. And okay, so I got I got my YouTuber's mad at me because when I put up the picture of my muscle bound sellth it cut off the sound. So sorry guys, but anyway, whatever you uh what what did you think of the picture? And uh just tell me and uh, I thought it was quite good. Uh, Deputy Doc doesn't quite believe it's me,

Well, you've they I've lived at this apartment for five years, had nothing but maintenance problems with them and stuff like that, but we always got through it. Well, they the management changed and I've had nothing but our problems with them.

And so I moved.

When did management change.

Probably about a year and a half to two years. But the first guy that came in, Scott Thornton, he was he was awesome, but he.

And then you moved out? After this? When did you move out? Well?

Yeah, after I was assaulted in the parking lot by homeless people. They wouldn't do anything about that. They were looking in my bedroom window on my patio, and she wouldn't do anything about it, and so I said that and then I got attacked in my park a lot and I.

Said, that's it.

God, I'm the one that I'm the one that called you regarding them charging me for the dead bolt.

On my door.

I was the only unit without a dead bolt, and they tried it. They did charge.

Okay, I remember, So you moved out.

When the September thirtieth, my lease went to August thirty first. But I called the leasing agent, Christine Newton.

I get it, And so you moved out. And what's the problem now.

Well, they won't pay me my deposit back and they're trying to why I did all this damage.

I don't know.

They won't even return my bone called my jexes.

Yeah, but here's one thing they have to do. Here's what they have to do. Okay, okay, let me continue. What they have to do. If you moved out September thirtieth, you go October thirtieth, November thirtieth, sixty days, they must give you. They must give you a written explanation, no matter what, even if you're truly at fault and you don't agree, they must give you a written explanation as to why they're keeping your money. Have they done that?

No, sir, they won't even return my checks. Don't call nothing.

How much was your deposit?

I believe it was seven hundred dollars?

Okay, So then how do you know they're keeping it? Four damages?

Well, on their move out sheet that said I had to fill it out thirty day prior thirty days before I left, which August twenty, how do you.

Know on how do you know did they send did they? Okay? Donna, Here's what I said. The law says they have to let you know why they're keeping your deposit within sixty days. Did they do that?

No, sir, did they do that?

Okay? Then I'm asking you how okay? If they did not give you an explanation as to why they're keeping your deposit, how do you know they are claiming you did damage.

From what one of the neighbors had said that They said that, you know, there's all this damage to her unit and it was okay?

Okay, So no one officially told you that, Okay, s Now, you tell me, okay. Was there any kind of damage at all that you can think of?

No, there was nothing, if anything. I cleaned it. It was cleaner than when I moved in.

Did you know that you can listen to what you can do? Listen to what you can do. You can take that landlord to Small Claims court for treble damages triple the amount for twenty one hundred dollars, claiming that they violated the law and did not give you sixty days notice and illegally kept your deposit. Did you know that?

Yes?

And the problem this is I'm not in this state anymore, and I think that that's why they're.

Oh where, well, oh, oh, where are you?

I'm in Florida now because I had to get I had to get out.

I mean I couldn't, Donna, Donna, I don't need explot Donna. You can move anywhere you want. I need an explanation. No, no, no, that's fine. I need to know this though. I'm just curious where in Florida?

Leesburg?

Oh, that's beautiful.

Yeah, it's the Rolling Hills, if you can believe it.

I know it, I know it. Hey, how's the weather there today?

Well, it's kind of raining on and off a little bit, but it's nice and cool.

It's like sixty eight degrees.

Oh okay, so listen, I'm not sure how we handle this because you're in Florida now, Because do you do you think they know you? Can't sue them do what they allow telephonics?

Uh?

Do they allow telephonic small claims?

Yeah?

You know.

In fact, I followed a small claim suit about a week and a half ago, and I don't even have the option of going to the court room. It's going to be all on video or on the computer.

You know what, Donna, you might be able to do this by remote control.

Now, I don't know if she can file by mail. She may have to do that in person.

You can do it online, right, No, you.

Can't do it online. Well, she can fill it out online. She can fill it out online and imprinted. What city is this apartment in?

It's in Little ten eight one two zero, Okay, So.

Whatever county court that is. Call the small claims court and find out if you can file a small claim suit by mail. You'll print it out online. They may let you do it by mail.

So what you do?

Might you fill it out?

You fill it out online and then you print it out and mail it in.

Sounds like a rapper. You'd have to look that up, and you might have. You might be able to if you have any friends around here, they might be able to just file it for you.

Yeah, and they can file it for you, and then somebody serves the apartment.

House problem you hold on they have a totally locked building. They will they you that might not be I know they are.

That's not a problem.

You just need to find out who the registered agent is for that company.

Deputy Deputy Doc, Do you want to try over there? You want to try calling for her?

You know what, if she sends me the forms, I'll bring it down myself. But can you before she sued, I'll just go file it in personally.

Wait, wait, wait, I wonder if we could just make a call first and threaten them. Yeah, let's make That's what I'm thinking to me. That's a generous that's a generous offer. Doc. And what Donna, what Doc is saying is if you fill out all the stuff, he'll But before we do that, maybe he can call over there and light a fire under him and and have them have them let loose of the money.

I'll be happy to do that.

I mean, if there's no reason. Now, I think here's what I think is gonna happen. They're gonna claim they sent they sent you notice and you moved out of the state without sending a forwarding address. When you moved, did you leave a forwarding address?

No?

And the reason why?

And I did send you?

Well, then we're done, Donna, Donna, there is no reason. Okay, I gotta take a break. I'm Tom Martinez. We have more coming up. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation in comparison, call Compass Insurance paying too much your coverage at dozens of insurance companies find out now

Now.

We do want to help you, and I think we can. But you may have tied our hands when you left. You did not leave a forwarding address.

Is that right?

No?

I did not, but I did send them on when they requested it.

Oh okay, well wait a.

Minute, mayage. I'd say one other thing on this move a form that they asked me how I would like to get my refund my deposit back.

Okay, all right.

That said please deposit it back into my account.

No, no, I get it. Okay. Having said that, then deputy Doc get her information. Let's call over there. I think this is a good case. They have no reason to keep her money, and then we have her address out, so let's do it. Hang on, let's give this to Doc. I'm Tom Martine. Go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free,

Yea ripped.

New need advice who you don't have the.

Come running just as fast as we can.

Shooter's gonna help.

Come man, this is.

The Troubleshooter Show. No Tom Martino, I'm Tom Martino. Welcome to the show. Three all three seven one three talk seven one three eight two five five.

We uh.

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Oh?

No, you're Bob our landscaper, right, yeah?

Yeah, and you asked me this.

I'm sorry, Bob, Bob, I didn't know that. I thought you were the consumer. So, Bob, you you were helping Kevin? Is that correct?

Yeah?

He was in monument. He got a fifty dollar poory done concrete job.

He called me.

I didn't even have to go down there after you sent me the pickers. I wrote you my I wrote you my very bozzy letters the drug Reddit and and he wanted to chase so he got seventy five hundred dollars back.

I also, are you kidding me?

Now? When when was this? Is this from hold on? Here's what I want to ask, was this? Was this a concrete driveway?

Yep?

And you asked me to help him?

And was this? Yeah?

And this was didn't the contractor say he would fix it? But he didn't.

Well, he didn't fix it. He poured it in the ring. He made every excuse the world. So I think Kevin's gonna call you because the letter I wrote. The judge was Shawn Press. He said, cay done. You're going to pay the guy the seventy five hundred dollars.

So so I just thought, oh, man, that is so cool. Yeah, and I I'm very happy about that.

Yeah, I just wanted to let you know it.

I'll turn out to it.

He'll be getting his money in and I'm sure he'll be calling me because I worked within the whole way through it to help him get through it. And then like I said, I helped him say a ton of money by not play from the back concrete and having it having a coat input on it, so that they did him another you know, turning out fifty grand and Coton you.

Know, was this way back in May?

Was this?

This was way back in May?

What?

Yeah, Well, thank you so much for letting us know.

Man.

And and here's what I want to know. What are your what are you doing in the winter? What do you do in the winter time?

We just kind of what the guys kind of took off. I'm already signing jobs for next year. We actually come come out to Vegas and adopt fifty families for Christmas, provide about one thousand dollars per kids for toys. We give them a Christmas dinner.

Really, you take home.

We can't get a brand new bike. And then we give them three hundred dollars so they can go shopping for themselves. So we do it in Colorado, and we do it in Vegas. And that's where I am now in Vegas. Get ready to do that big.

Hey way, you can't. You can't hold on, Kevin. You can't knock a sorry, Bob, you can't. You can't hit a kidder. You're in Vegas for charity. Come on, I'm just kidding. No, I know.

So you.

You talk to my wife.

He wants to do this.

We do the adopt the family here for the last fourteen years.

That's wonderful, No, it really is. You're a good guy, Bob. I'm serious. And you've done wonderful work for us. And I'm gonna give you my dinger and that you deserve and we appreciate it. Thank you. So he wrote a letter, Thank you you too. Three oh three seven? All right, yes, you wrote a letter. And he wrote a letter to the courts for him and and uh man and and he got his money. That is so good. And uh I'm telling you, man, we have great people on the

Hey, good afternoon, guys. How are you doing?

Hey man?

What happened? What's happening?

And so me and my wife we purchased a vehicle back in April this year from Echo Park in Thornton Park. And uh yeah, about three weeks after having the vehicle, we noticed that when you drive it with jerk cat of nowhere and now this was.

A twenty twenty one Chevy Equinox, right correct? And Tim, how many miles on it?

It's got about fifty three thousand miles on it right now.

Oh that's not bad, So okay, keep going.

So as as I took it by myself to go for a drive, I have to go cook up my daughters from Broomfield. I'm driving on the highway doing about sixty five miles an hour, heading left. Found on I seventy and my back end completely locked up, spun out on the highway and I almost almost claimed my life that.

Day, and all right, Hold on a second, Hold on a second. You bought it when and then when did the lockout happen?

So I bought it in April twentieth of this year. The first block up Okay, it happened January, all right. The first lockup happened July first, and then the last lockup that the sertest one just happened was about well, hold on months ago after the first.

After the first lockup happened? What happened? What did you do after the first one?

I contacted the dealership to have them look into what was going on with it. Echo Parks said they wanted nothing to do with it, so I had to go take it to foul or Chevy. They took it in their shopping.

Well, well, okay, to their defense, this happened okay, April twenty third, right, so it happened May June July, three months later, basically correct, right, Okay. So they're thinking, yeah, I get it, but they're thinking, I don't think anyone has the skill to time that, you know, exactly like that. But look at I'm not trying to make light of this. What I'm saying is it truly may be something they have no control over. It's a used car, although it doesn't have a lot of miles on it. That's what

Yep, both wheels locked up, and it said service Emergency park Break service ECS. My traction control light was on, My park break was locked on.

So what did the dealer do at the time. What did the dealer do at the time?

Told me to total it out and do an insurance claim on it.

Why did you wreck it?

No, I didn't reckon.

Well, you don't get an insurance claim on a mechanical failure, Tim, you don't get a So wait a minute. So in July, when your rear end locked up, you took it to a dealer to fix, and the dealer said you should total the car out.

My wife's sitting right here, she can vouch for me. They told me what they say.

Tim, Tim, I believe you. You don't you don't need to put on witnesses. Tim, Tim, don't worry. I believe you. I'm just trying to clarify in when your rear end locked up, the dealer told you it's not worth fixing, that you should total it out. Is that correct?

If the place I bought it from, Echo Park said that, yes, okay, but there.

Is no insurance claim for a mechanical failure, so you can't go to your insurance for a mechanical failure. It's it's so, so what happened? Then you said it happened again, So apparently they must have fixed it right?

No, negative, they didn't do anything to it. They told me that I leaned up on the park break buttons.

Oh okay, so you're calling me now. You're calling me now for something that happened in July, right, So, in other words, it's been sitting there the whole time.

So when they said that they were going to look at it, they never did. They gave me the car back and then it locked back up.

Wait a minute, hold on, say you see with Tim, Tim, I am so puzzled. Please, I'm really trying to understand. You said it locked up, they told you this is no good total it out and do an insurance claim, but you were able to drive it away. What happened? How did they get it unlocked?

I had to reset the battery.

I had to take the.

Positive and negative terminals off the car to restart the car and then look everything back up for it to clear itself in order for it to drive.

Okay, hold on, that's genius. How did you know to do that, Tim, That's a genius move. How did you know?

I'm I'm fifteen plus your mechanics.

Okay, so the dealers did not know how to do that, but you did, right.

So when the car got to them at the dealership, it was already done. It wasn't locked up, it was able to drive, but they weren't able to figure out what was going on.

And so wait a minute, So the dealer you drove your car, your truck in or your equinox into the dealer and it was running and you could drive it. But they told you you should have it totaled by your insurance company.

Correct.

What would you have claimed with your insurance company that you didn't like your truck anymore? Or what what would have been or your suv?

What?

What claim did they suggest you could do?

They told me to go totally.

Don't you mean like to reck it on purpose? Wait? Wait wait they they told you to commit insurance fraud.

Yes, what.

And they told you you should get into an accident on purpose? Yeah?

Can I say something?

Wait no, not yet. This is important. They're encouraging him to commit in insurance fraud so he could buy another truck, another Equinox. But hold on, So so you said forget that and you drive it away? Then what keep going?

Now?

I want to hear the rest of your story. Go ahead.

So after they couldn't figure out what was wrong with it, I continue to drive it. And I have my family. I have four daughters and I having this big alright.

Good good bye bye, goodbye? Hold on, just put them on, oh bye, we can't I got almighty. Just wait for our delay, bro, bro, I can't you know? All right? I had my monitor up By the way, whoever wrote me that note three or three seven one three talks seven one three eight two five five? What is it? What is it today?

Is it?

You draggon? I mean how many? We have a lot of people, swear man.

Maybe I don't know.

Somebody else told me to go never mind and then to never mind, Tom the protea, never mind. It's just become part of our routine vernacula. These all these words that you can't say on the radio, people just use them indiscriminately. It's just normal conversation these days.

Three O three seven one three talks seven one three A two five five. All right, listen, we gotta take a break and let's regroup, Tim. But here's what I want you to tell Tim. I need to know where this is going because we got to figure this out. Okay, I do want to figure it out. It happened again. I'm not sure it's anyone's fault, but but we got to explore it. I want to get Jeff thick on three oh three seven one three eight two five five go with a sure thing Denver's best roofer Excel Roofing

You see.

You know what I mean?

Right, Tim?

Hey, this is the fourth vehicle from them that has ACKed up, so it's won right after the year.

Why do you keep going back? Why do you keep going back?

Man?

Man?

You know, as try and throw hard in life to take care of my family, I don't have many options, man. So I was lucky that Echo Park actually was able to get me into a car.

Okay, Okay, hey listen, let's talk about the fix. Maybe it's not that bad. Do you know what it is. I wanted to get Jeff Thick on. Did we get Jeff Onye? I want to get an expert on. I know you're somewhat of an expert. What do you think it is? Have you gotten it estimated?

So the last time that happened on September twenty third, they took it into Chevy and they had it from September twenty fifth to November eleventh, and they started a pack case with Chevy where they investigated it and they said nothing's wrong with it. But right after I got it back, but they got a recall. They issued a recall for over four thousand vehicles for rear wheel lock up.

For what year.

From twenty nineteen up?

Then why don't Okay, so why don't you bring it in for the recall?

Because they say nothing's wrong with it?

But what is the recall? In other words, what do they perform? Is there an action that they perform.

They're saying that something's wrong with the transmission, the transmissions manufactured in these vehicles causing the rear wheels to lock up.

Yeah, But what what I'm saying is when somebody comes in with a recall, what do they do with a vehicle that meets the recall?

What do they do.

Running the VN make sure that the vehicle is actually on the recall this and then they've serviced the vehicle that.

Did they do that with yours? Did they do that with yours?

I'm unsure what they did. All they said was okay, hold.

On a second, hold on a sec Jeffick. Jeffick is an expert in transmissions and stuff, and Jeff Fick kimmera transmission. I'm going to ask him a few questions. Jeff, I'm not sure if you know about this, but the twenty twenty one Chevy Equinox he was driving after he bought it, it only has fifty seven miles a hundred or so, and the rear end just locked up. Scared the hell out of him. Now, what he said was he was able to reset it by disconnecting the battery and reconnecting it.

It's locked up ten good times, but two times it could have been fatal.

And each time you had to reset it by disconnecting the battery cable.

I've only had to reset it twice, so other times if I just sit and wait, it'll eventually unlock itself.

Okay, here's the else sort. I know, Tim, Can you be driving literally down the highway of fifty or sixty and it locks up?

That's what happened September twenty third.

That could kill you.

Yeah, there's two eighteen wheelers behind me, trust me.

I know.

Hey, Jeff, have you ever heard of this?

I have not. I'm actually punching it in right now. So if anybody else has complained about it.

But he said there's a recall, He says, there's a recall? Is it only on the equinox? The recall? Tim? What's the recall on?

He?

Hey, hold on? You found it? Hold on, deputy deputy found Deputy d What did you find? He?

So?

According to Car and Driver, which is the side I'm looking at now, The recall effects twenty twenty through twenty twenty two, Silverado, Tahoe, Suburban, Sierra Yukon and Escalade. Our callers car is not on that list. However, the recall is for exactly this thing. There's a transmission valve that caused the rear wheels to lock up?

Really, and what do they do about it? Well, they're going to fix it.

But is it a valve kind of it's called it's some kind of valve in the transmission Jeff. But but but Chevy equinox is not part of this recall.

But doesn't it seem likely Jeff, that it's that or not?

Does it sound like? Yeah, I mean that's pretty much the same platforms.

Yeah? How much would that cost to fix? Jeff? Approximately?

I'm not familiar with it, so I would have to do more investigation into what to know.

No, I mean aval like if you just had to do a valve in a transmission, I don't know. Maybe that's asked.

If you were changing out a valve body and a tech them, you're probably is it roughly around nineteen hundred?

Oh my god.

By the way, this recall fix is a software update.

It's a software update, that's all it is.

That's what they're doing. Four hundred and sixty one thousand vehicles.

Jeff, Which, which if he brought a car in like that, could you do a software update on it? Or do you not do that there.

Yeah, we do software updates. We can take a look and see if we have access to it.

You know, Tim, that might be something to try first. Do you know what I'm saying?

Well, right, definitely, But here's and now I'm.

Serious about that. I mean, we don't want to kiss you off on this. But the sad truth is I don't think Echo Park selling it to you has an obligation at this point. I mean, yeah, a moral obligation maybe to say, Man, you know, we didn't know about this blah blah blah, but you bought it as is. And Tim, I want you to first start maybe Jeff, you can even call him, give him a then number, and maybe he can run it and just see if he can get a software update for you. That might

Yeah, that's what it says in about half a million.

You know what it sounds like software to meet Jeff? If all if he does, if it resets itself, do you know what I'm saying? Or if he disconnects the battery, doesn't that sound like he's rebooting it?

Yeah? Yeah, it's pretty much clearing out codes at that point.

So that's what I'm thinking. Listen here here is uh, we can.

Get into it and look for that. Let's just see what has that.

Tim. I would suggest before it because really, before you do anything else, at least you'll have ammunition. I mean, but I think you might be able to get it fixed without a be hassle. Let me give you let me thanks for calling man hold on though, I'm gonna give you a Transmissions Denver dot com. It's it's kimmer K I M M E r K transmission three oh three six nine three fourteen hundred. Three oh three six

Hey Tom, And in this case, yeah, Because what you're saying, even like if you get a gift as a toy, even these small drones, is every single drone that you buy have to have that.

Nothing has to have it. No drones have to have it. That's the point I'm making. Every single aircraft does with an n number. Every single registered aircraft in the United States has to have an ADS beacon. That's the point I'm making. What's the difference between all of those helicopters flying around in that airspace and light aircraft and drones flying around in the same airspace? What's the difference? Why do not why do they get away with not identifying

The Army with one power stations for a while too. That the good way.

I No one won't do anything. No one will you anything?

What Tom I do have a theory why they're not doing anything about these These are US government drones and what actually theory, what I think they're doing is they're looking for you'll see they're flying a grid search pattern. They're looking for radioactive material. They have reason to believe, in my in my in my view is that somebody has smuggled something that will make that will become a dirty bomb, and they're looking for radioactive material. They're following

You truly truly believe it.

Yes, they're looking for radioactive material and they have what is it?

What I don't get it? What do you mean radioactive material?

Like that's what dirty bombs are made with.

So you think they have some kind of special cameras and stuff.

They have some kind of sensors that will deter that will be kept radioactive signatures.

Okay, if you had to make a theory, I'll take theories. What are your theories? People give me some theories, my morons, give me some theories. I'd like to know. Seriously, now, this I'm not kidding around. I am concerned. Now, I have some selfish concern. I fly around in that airspace. That's where I live. Chopper will tell you that's where we fly right all the time now. But even light aircraft, and I should say it's not even limited to helicopters

How do you think the public will react THO it's like, hey, yeah, we're putting drones out there because we think somebody is building a dirty bomb.

Do you think everybody's gonna be a well, okay, let them do their job.

But what they could do, what they could do seriously is at least say, guess what we are. It's they are. They belong to this agency or that agency. What's wrong with that? I mean, you know, just admit their government, because otherwise we think it's foolhardy and stupid. I'm Tom Martinez. We got more coming up. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't pay

I get it.

You're thinking, come on, man, I just bought this damn thing, and I get it. I would be so pissed off. I would, I really really would. But it doesn't matter how pissed off you get. I'm Tom Martino. Guess what we're out of time. Three oh three seven one three, No excuse me, three oh three Martino. Call twenty four seven three oh three six two seven eight four sixty six and we will help you. Leave a number and