The Troubleshooter 10-4-24

Ripped off, news, need advice.

Who you don't help, you'll come running, suspasses the can show.

Shooter's gonna help.

Come man, this is the Troubleshooter Show now, Tom Martine, welcome, Welcome to the show.

As you know, it's the only show of it's kind.

We're here to solve problems, answer questions, take complaints. Our goal in life is to make your life just a little bit better. If you've been ripped off or taken advantage of, maybe you got a bad landlord that's given you the business, maybe a contractor that took money and ran or won't finish the job. And of course today is Friday, so it's car Day and we have got a lot of great guests in today from Colorado Springs. We have Jesse Schillinger with honest Act You're ri and

What's going on, Kevin? How I'm doing great?

Man?

And then Jeff, I'm here. There you are, there's Tom Martine.

Hello Tom, let me put up the right picture here of all you mind. Nice of you to join the show today. You know, I was okay, I was gonna say I didn't touch anything, Yes, but I did. I touched myself and I was too late anyway. So here Actually I'm not going to touch that one. Anyway, I did touch a button. It's a long story I'm not going to get into right now. Three O three seven one three talk seven one three eight two five five.

That was that man, I forgot about a just pick camera transmission and that's about it. I didn't even get to ask questions yet. I'll tell you this one.

We ask some questions on the what we we always ask for car Dad because people want to know.

Well, I went right to the business aspect. I talked to all of them, and man, they're booming.

They are.

The car business is kicking ass. Now why Yeah, why guys? That is a great question.

Yeah, why why is it kicking ass?

A lot of people are keeping cars longer than they used to, so a lot of these older vehicles that you know, three or four years ago probably would have hit the bricks, you know, they take them out of the crusher.

They're fixing them, so they're putting money into it.

Yeah, the cost of replacing that vehicle, if so far, exceeds the cost of repair.

And interest rates are crazy, so.

Yeah, they're more motivated to fix what they've already got.

Are you seeing literally year over year more transmission rebuilds this year?

Jeff?

Definitely. We're kind of what to use another term, you know, shoulder season right now, because we're not real hot, not real cold, you know, those big swings and temperatures tend to kill transmissions a lot more often. So we're seeing a few of the overhauls momentarily, but that's going to ramp back up as soon as a temperature change.

Yeah, that's crazy. I didn't even think about that.

So almost like an HVAC company, that hot and cold swings really ignite your business.

Were you you're more solid, right, meaning all year?

Sure?

Yeah, we have a question on a twenty eighteen Ford Edge, Christy. What's going on, Christy?

Well, basically, I hit a deer. I was by a deer last year, so I had to buy a new car. Sorry, and I went, you know, I researched everything, and I bought a twenty eighteen Ford Edge with about seventy thousand miles on it. I got the extended warranty to cover my butt.

How many miles did I have on it?

About seventy I think when I got it.

Okay, and you bought an extend you know, used car extended warranties are very bad. But what did you buy? What kind?

Continental?

Absolutely?

Now it was the one that they offered.

I really didn't How much did you pay for it?

I think it was between two and three thousand dollars?

And I guess the assumption is there not covering something?

Well, Monstery short, there is a TSB on certain board cars of different times, so there's a defect that allows two mechanicitrees to get into the motors.

Yeah, they won't.

Cover that, No, because it's not all of them and it's not a safety issue.

Well, no, held on it. They won't cover it because it's a manufacturer a recall.

So the the warranty accepted the claim, but they're not covering They're not covering bolts, nuts, screws, gaskets. They're only paying one hundred and twenty five an hour for labor.

So you're lucky you're getting anything on that because it's a pre existing condition. You really are. You're lucky you're getting anything on that.

I feel like it should be Ford's problem, But.

Well, why isn't hold on When was this recall or when was this service bulletin published? Yeah, it's not a recall, it's just a public I understand. When was it.

Published years ago?

I think, well it was it twenty eighteen.

That was kind of on you to check to see that they were done.

Yeah, seeh I never even and it was well, had you brought that car over to Kevin for a pre buy inspection for one hundred and twenty bucks that shared in Auto tech Jesse, do you guys do those that honest accurate auto in the springs?

Absolutely?

What do you.

Charge one hundred and fifteen? Okay, around the same price there one hundred and fifteen or did you say one fifty, yeah, one fifteen, one fifteen, one twenty. Listen what I'm saying, Christy. They would check all of that, So it's hard when you buy it after the fact and have it checked. Even within a lot of people don't have a car check because they bought the extended warranty, which is not That doesn't save you. So bottom line is this, how much out of pocket are you going to have? Got?

That sounds my detectibles one hundreds.

The TSB requires replacement of lung block.

Yeah, wait a minute, we're talking about the whole engine. That is correct. Wait a minute, that TSB. They did the dealer mention this at all to you?

No?

I found out on my own.

Guys, does the dealer have any obligation? I don't think they do with a car as is, But I bet you they knew about this service bulletin.

Oh they did.

When I walked in and asked about it, he said, yeah, we know about that, but it's very common issue.

I think almost every used car you would buy would have at least one TSB out on it.

Yeah, but mark not a TSB to replace the engine? Yeah, but was her? Was your vin actually affected?

So it wasn't by Vin.

It was just you know, random ones. I don't even think they know which actual car we're defective until.

I don't think it was even random. I think it's just I think it is VIN numbers, isn't it?

Or is it?

It's a manufacturer defect in the motor. Wait, it's a manufacturer defect for the entire motor.

Yeah, but they're not. They're not taking caress.

But but did the did Ford pay for any of the long blocks? No? Wait a minute, comes.

This was released like three years after it happened. It's had a warrant if them, we're already out of warranty, so they just released it as a TSB.

And there is a class action lawsuit for joining.

Well, get on it. But you're gonna there's not much you can do on this one. Christy, I hate telling you this.

Well, I feel bad.

The guys that so long have been very nice, and I know they're not.

I didn't know you did business at Phil Long. They suck.

But why isn't the extended warranty taking care of this?

Well?

I think they are, but they're not covering four thousands of them?

Well why yeah, why aren't?

Why are they taking partial Why are they making a partial payment on it?

Well, because it says they don't cover nuts, bolts, screws, fluids, taxes, and the only pay guys like, wait.

A minute, wait a minute, wait a minute, But they're going to pay for the long block right right, Well you can't. Then where are you getting the four thousand dollars difference? I don't trust the shop? Where what shop are you a?

That's going to be a different instance side that labor price. Yeah, the labor is going to come at least half of that.

Wait a minute, wait a minute, wait a minute. Are you saying they're going to pay for the long block but not the gaskets and the attachments, the hardware, and they're paying one twenty five for labor? And how much is labor? How much you guys get an hour?

Well, good dealer, where it's at, it's probably to twenty five an hour, and it's probably.

Too you know what, Christy, I would take it out. I would take it. Where do you have it right now?

It's so long and it's done, it's ready to pick up.

Well, sorry, you know what, that's your big problem, Phil Long I would have told you to get it away, from Phill Long as far as you can. In my opinion, Phil Long sucks. I wouldn't touch Phil Long. It used to be a good dealer. No more, sorry on it.

I just bought it there for the service.

Yeah, that's what I'm saying. Wrong, wrong, wrong thing to do. Okay, I mean I don't it's done. It's done. I don't think you're going to get forward to pay for this. They're not going to pay for this. They didn't even pay for it for.

Other people with the class action lasting. I make it something eventually.

I hope you do. I really hope you do. This is a great lesson on why you get a car checked out before you buy it? Hey, how many times do I say that in any given day? How many times?

Uh?

Three? Oh? Three seven one three talk seven one three eight two five five. Frank Durand in the real Estate Man. He is the man to give you a price on your home, on what it will sell for, what you will net, what you can buy. And remember Frank knows the market, he sells more, and he sells faster. Frank Duran the real Estate Man. Dot com go with a sure thing Denver's Best Rufer Excel roofing dot com. You don't pay a cent until you're contenth time for an

Well, it all started last Friday when I made a call to Home Depot to have a load of paletts, three palelets of pellets and a pellet stove. Well it happened on the sixteenth.

I may wait wait, they sell pellets for stoves there, Yeah, they do, okay.

And what happened they do now? But they had to be special ordered, I guess because they didn't have them. And okay, well, anyway, I was ordering a stove and six pounds of pellets for the winter up here in Colorado because where I live at. Well, anyway, I was making my order and I had reiterated to the salesperson, make sure that you have everything correct on the delivery. I need to talk to the driver before they do

Let me ask you, somebody, Joseph, if if they went to the other driveway. They could have gotten up there, They.

Could have drove right in.

Got a problem, But what was wrong with the place they went?

Well, there are two driveways in Yeah them is kind of almost almost almost had a forty degree angle.

Go oh, I get it first, won't drive up that so the guy didn't realize he could. Will they come back and simply drive them?

Well, they won't. They won't. The delivery outfit will not come back because the phone number on the original slip was wrong.

Okay, there's not going to be a perfect solution to this, But what do you I would think they would just come out and correct it.

But yeah, yeah, that's not that's not going to happen.

Well, Home Depot should take care of this.

Yeah, you buddy, Well they won't.

They won't take care of it.

They started Friday when I ended up the pellets on the ground.

We have Do we have an angel at home Depot? We used to?

Well I don't know who which angels there.

But yeah, we do have one, but I don't know we can reach out. I mean, if they gave the wrong directions to the drivers, it's pretty clearly their problem is that what they're saying go through.

The whole thing before all of it, and I called, well, anyway, they tried it, started to blame ship it back onto me.

Why though, give us their reasoning if you were them, what are they saying, dude, Oh they're.

Saying the driveway was impassable.

Well, I know, but that did you tell them? I know? But did you tell them that you gave instructions for the other driveway?

I actually said for them to call from Divide, you know, that's twenty five minutes from my house, that I would be there to guide the driver around to the other driveway. But I needed to talk to the driver.

But they put the wrong number down.

Right, so anyway, you know, they put the wrong phone or down. So anyway, the pellets are on the ground. And uh, I called them, told them they dropped the pellets. They said, there's nothing going to happen. Nothing's going to happen all throughout the weekend, come Monday. I called again. This last Monday, called again and they basically hung up on me, said hold on, I'll get a manager, and then they clicked the I.

Think this is on home depot. Home Depot is the one that gave them the wrong information. This is not the delivery company's fault.

Wasn't blaming the delivery company. I know it's home people's fault.

Is Home Depot the one that hung up on you?

Oh yeah, they're the ones that keep paying that. Well anyway, so I need these tellts move. I had to pay another five hundred and fifty dollars.

Well, you're not going to get it back, bro, You're not going to get it back. I mean, well, I think you go to small claims. This is excellent for small claims court. But I think we could have gotten Home Depot to do it right.

So they they dropped five hundred dollars off the bill. They dropped dollars.

Well, then that's that's even steven and which.

The deal man, there's not even steven because I still end up paying the same amount for the palace as and there's there's there's.

Yeah, you end up paying the same amount for the palest hold on. Let me wait, wait, just wait, I got I got to parse through this, Joseph. If had they delivered it correctly, how much was the how much were the pellets?

The old delivery everything was two thousand, like nineteen bucks.

Now that is if they did it correctly, correctly? Right? Okay? Now did that include your stove?

The show was being Yes, include the stove, but the stove was on a different delivery status, but it was supposed to be on.

The same and the stove. Did the stove get done correctly.

Only because I was on top of it?

Okay, Now here's what I want to ask you. So did they take five hundred dollars off the twenty nineteen Did they take five hundred off of that?

They did?

Then, then you're even.

No, I'm not even I'm still out my cash, my five hundred bucks, another five hundred, so I'm not bro Wait.

A minute, guys in the studio, am I going crazy? Do you spend five hundred and instead of paying them them twenty nineteen, they're giving you credit for that five hundred, But I.

Had to pay somebody else to move them five hundred bucks.

Oh man, we can't talk to him. He doesn't understand. I there's what do you do to make someone understand? Let me explain this to you. You were allotted twenty nineteen for this job. Had they done it correctly? I get it. You spent an extra five hundred to get him to move it. I get it that extra five hundred you paid out of your pocket, but instead of paying home Depot twenty nineteen, you only had to pay them fifteen hundred. So you are even, right.

Well, I get to time, even, I get to i'me even, I understand that.

Then what do you want me?

I was treated by the employees, Well, then.

Just say you think you deserve more than a five hundred dollars discount. But don't tell me you're not even.

No, no, no, no, I I am well not even. It was actually five hundred and fifty dollars. But that's I mean, the money is irregardless. It was the way that these home gepots.

You get it, hey bucks, if he moves on to the next call, No, okay, Joseph, I'm sorry man, this is what I call a no issue. I'm sorry. I know you're upset. Okay, the home Depot screwed up. They gave you five hundred dollars off the bill. Maybe you tell them you want another fifty off the belt. Look it, No, this is this is what I call a nothing burger. Not because you don't have a gripe. I know you do, and I know you were frustrated. I know that it really pissed you off. I get all of it, all

It has about eighty five to ninety thousand?

I believe do they do?

They've trouble that soon.

Yeah, Handa has had enough problems with it. They've actually extended the warranty on them where they're covered for seven years or one hundred and fifty thousand, depending on then.

Eric.

Okay, hold on and we'll come right back to you on this, Okay. I'm Tom Martinez. Three oh three seven one three talk seven one three eight two five five eight eight eight Heating dot Com forty five dollars complete clean, get it done right now for your furnace. And they also do checking and installations and whatever you need in a good honest way on our refer to twenty years eight eight eight heating dot com. Go with a sure

It was in twenty sixteen, brand new? Uh paid it off? Yeah, we paid it off anyway. The transmission went out like a month ago. At least, I'm ninety nine percent sure it's the transmission went out. My husband called a dealer. They said that the seven year, one hundred and fifty thousand mile, we're in your eight, so that they won't include us, but won't include you.

And what won't won't include you in what warranty? Yeah?

In the warranty repair? I guess the CBTs had a transmission issue.

Okay, Jeff? Was there a special extension of the warranty?

Yeah, the sixteenth through nineteens they had enough problems with them pretty much were built failure, so they extended the.

Sare are you just outside of that extended warranty?

Yeah, we're in your eight.

And they went to how long seven? Ah? Damn it?

So my question is is it has a lot of hail damage?

Also that?

But so my question is this worth fixing and driving and keeping.

Their quote?

That's more that Now this is more of a math question versus the mission. If you're not going to resell it, then yes, and you want to keep it till the wheels go off. I'll ask these guys what they think. But if you're going to try to sell it and it has hal damage, you never got the hel damage fixed? Did you get paid for the hell damage?

I did?

I got paid for the hail damage, and it was how much almost it was it was like ten grand, like four years ago.

But we had the well, okay, and how much is the trendy going to cost?

They're saying sixty five hundred to eight thousand, So.

You're still ahead four grand with hail damage. So it's like getting a car with hail damage for a four thousand dollars discount. Are you going to wake to a car?

I would.

I would keep it and drive it. I drive for a living, so I don't care what my car looks like.

But guys weigh in on it, I would keep it. She got ten she's already gotten grand. It needs a tranny. She's not going to get much money for it. She puts sixty five in, she's still thirty five hundred bucks ahead. What do you guys thinks?

It's still the rest of us mechanically sound. There's no reason not to stay in that vehicle. With the cost of replacement on that thing, I mean, you're going to be way upside down you try to turn it around.

Yeah, And you can always call American Honda. Sometimes they'll come out if you're right on the edge of that warranty and they'll like do fifty to fifty with you. So if you can get American Honda's number, you can look it up a lot of times they'll come out and help you as long as they can prove that the damage is the same as what the warranty's for.

Okay, awesome, thank you guys.

Yeah, let us know what happens. I would love to know, because you know, it's good to hear this stuff. But I don't think you'll be you'll be out And Kevin, do you deal those trannies?

We do them all the time. Yeah, we get them right from Honda, so yeah, and do.

You do them, Jeff?

Yeah, we don't see too many of the Hondas when we definitely get flooded more with the Nissans, but they come through with their own pace.

Sandy, where do you live.

I'm me in Centennial like Southeast Therora.

You're yeah, you're right near Jeff Kimmer Kimmer Transmission Jordan and a Rapo. See. Not just getting it done, but getting it done correctly and honestly is important.

So and that's if she is going to get a cover under warranty at all, though, she is going to have to deal with Honda.

Yeah, if it's under warranty, but if she's paying look at Transmissions Denver dot Com. Thanks, let's go back to Scott. I remember this call from earlier I didn't take. I think it was yesterday on Amazing Moves. I'm pretty I'm pretty sure that's what I'm thinking. Anyway, Scott, what's going on?

Yeah, that's exactly it. Hey, Tom, I appreciate you talking to me with this.

So in May, I.

Engaged with Amazing Moves to move my house and unfortunately they dropped my refrigerator. I had paid five dollars for the full replacement value if something was damaged.

Oh you did? They have been.

Incredibly I did, but they're not honoring it. This is problem?

Why so?

Yeah, why DIDIC claim and they're why are they not honoring it?

Yeah? What do I mean? They give you a reason, don't they? And I've never heard of full replacement coverage with a move. I've never heard of full replacement. I've heard of ACV. Are you sure you had full replacement coverage?

Yeah, it's actually called full replacement valuation and they will either replace it or fix it as new. Okay, I think the issue is refrigerator was worth twenty eight hundred when I purchased it, and it was only like two years old, might have been three years old actually, And I think they don't want to be out the money. I'm pretty sure they still do.

They not want to pay anything. Are they offering you zero? Let's call up these fools.

Man tried paying me.

You know, American Moves, by the way, used to be American Moves used to be a pretty good company. I mean, are you talking to Marshall?

I am not talking to Marshall.

I started off talking with somebody at their claims by the name of Larissa, and then finally, after a lot of complaining and calling trying to talk to managers, I got a hold of her manager by the lady by the name of Stasty, and she has pretty much shut me down.

Hey how about sooner station.

Nope, well I can try and do that.

I was really I think you'll win.

Not outside of that.

I know we're gonna call him. I'd like, we're gonna call policies written. Can you send us a copy of that warranty or guarantee or whatever it is?

Happy to do that, yes, okay.

Listen, yeah, dad, And I'd like Kelly to try to reach out to the owner Marshall, if he even still owns it.

I wonder if they will paying I wonder if they sold. Hold on man, We're gonna have uh, we're gonna get the information. Three oh three seven one three A two five five. Compass Insurance. Today's car day. Let's talk insurance. They'll give you a quote on the phone, or they'll give you an insurance checkup to let you know if you're paying too much, too little, if you're being treated fairly and they're really honest, and we'll tell you if you have a great deal. It's a great insurance checkup.

Hi, Tom? Just curious. I'm looking to purchase this Lexus twenty seventeen and if you guys had any okay kenyons of it?

In general, guys, give the rundown before we even talk about the buying process. Let's give a rundown of the seventeen Lexus GX four sixty. Guys, what what do you think? All of you?

Overall?

Is a pretty gouch darned good vehicle. One of the bigger problems you have with the toilet a Lexis brand right now is the availability of parts. So definitely make sure to get that thing checked out before you buy it. Make sure you don't have something looming that could leave that car in your driveway for a while.

Well, okay yo, but the car itself, well itself, I think it's solid, it's a great car. How many miles on it?

It's one hundred and twenty?

Okay, now that changes things.

Let's a little to hide for that car.

That's a little twenty even for twenty seventeen.

Yeah, figure like, well, no matter what year it is, no matter what year it is, it's really the miles that put. You know, now, it's better if the miles are spread out over years. But then some people say they'd rather have newer with higher milage than older with lower mine. You know, I don't even know that balance. I don't even know what's true. Guys, what would you rather have given the same vehicle, a newer model with

It's is really going to depend, though, on what you can track back as far as mats records and what they've actually repaired.

What are they trying to sell us? What's the price on this.

One twenty five twenty five thousands?

Well, have you looked around and seen at that price?

What is it?

I've looked at two places and they've both been comparable.

Yeah, I'm seeing I think the biggest, you know, were my best sources, and I don't have any qualms about it. The Lexus cars dot com man, they're really really good at pricing. Okay, yeah, but I just want to I just want to know. Did you have it checked out?

Yes?

By who?

By our friend mechanic?

When you say a friend mechanic, tell me what he did?

He he looked up under under the car, and he you know, it's basically, well.

He looked up under the car. Okay, hold on, what did did he Did he do a compression test? No? Did he did he check tail pipe emissions?

No?

Okay? What did he do? He looked up under the car? I could do that. What did he charge you for it?

He didn't?

Yeah, you didn't get that car checked out? Dere Okay, Well, I mean, do you really know? I'm not I'm not trying to give you a hard time. Do you really think that he gave you that he gave you a check checked? You really feel confident? What's that?

The Toyota mechanic?

I don't care. He's not God. I mean, I mean, what I'm what I'm saying is, how could he tell what's going on inside that engine by looking underneath? How can he tell? You? Tell me?

Now?

He now, we are aware of a gasket, a timing cover gasket that is a pain in you know, quote unquote pain in the whatever. All right, so that's a big Listen he said, it's not leaking.

Oh my god. Okay, listen, listen, listen. Roxy, do me a favor. When you buy it based on a guy that looked underneath and you feel that you've done enough checking out and you end up with a problem, just don't call back you. No, no, I'm serious. Don't unless you get a thorough, true, Unless you thoroughly get a true pre buy inspection of that car. You're fully now the price you said was how much? Twenty five? That is way that is way way high for that car,

D news. You need that so you don't have run anxious as we can. Shooter's gonna help. Come.

Six is the Troubleshooter Show. No Tom Martino, Hi Tom Martino here? Three all three seven one three talks one three eight two five five. We have our car experts in the studio today. As you'll see, we got major Mark Major, and we have Kevin Caulkin and Jesse Schillinger from Colorado Springs Honest, Accurate Auto and Jeff Thick Kimmer transmission and welcome to you. All of those streaming can see those ugly faces and also contrast it with mine. There all right, By the way, there are no more

They charged him and says, here's what it says, four movers, one truck, fuel, search yards of buck, fifteen tape, mattress bag, stretch wrap, paper pads. Then the next line is full replacement valuation. And they charged them five hundred dollars for that. So where are the terms and conditions about it? Says covers repairs or replacement value of property. The value of property will be the least of the following, the actual

So this is not this is not replacement. This is the least of these, and replacement, in my opinion, will always be the most. The value of the property will be determined at the time of the loss coverage available for shipment's value that five thousand through one hundred thousand and above.

So it's not saying it's not like a homeowner's policy that's going to buy him something brand new. How I read it is if that refrigerator is two years old and it's a Samsung or whatever it is, you got to figure out what a two year old Samsung's worth.

And that's what they'll exactly exactly. So what did they saying? Well, that's what I want to find out. Did they make any kind of an offer? What's soo ever to you? Any kind of an offer?

Yeah?

So their their comment was that they were trying to find replacement parts. It's an LG Craft Ice refrigerator. Like I said, I bought it new for like twenty eight hundred dollars just over that and they have.

Been fighting it.

They said they need to Scott. Did they ever? I have one simple question. Did they make you yet an offer?

An offer at Yeah, they made an offer based on basic liability of sending me two hundred and thirteen dollars. Well, that's based on sixty cents a pound. And I said that's not what I.

No, no, no, eight for it's an actual cash value. I can't see you losing if you get some estimates from some really good appliance stores like Jensen Appliance, Mile High Appliance and get some good get get a good valuation and taking the small claims court for the value. How do they get around it? They say, the least of of these options. And if you get an actual cash value before the loss, what's what's wrong with it? Do you know?

It's it appears just to be physical. They were carrying it up the stairs.

Physical or cosmetics.

I'm sorry, cosmetics.

So the front and the you know, the back has dents on it, but of course that goes against the wall.

Does it work? Does it work?

It's got that it appears too.

I had to moving into a storage unit.

Okay, right, now, here's the deal man.

They owe you something, and I'm surprised they're stonewalling you. They used to be on the REFERRALSS years ago. I don't want to get into it. But unfortunately there are companies that can't seem to sustain good business practices as categories. One of them are movers. Even when we find a good one, how long does it last? Mark? When we try, when we find a good mover. How long does it us? Oh, we've had some that have lasted. Yeah, but most of them fade away. I mean, there's no doubt about it. Man.

As long as they don't drop something, we're.

Not what they Well, hold on, let me ask that then, because let me ask that, how was the service? Let's forget about the dropping. Maybe I'm being unfair. How were they no?

So that they brought out the team of four? If I remember right, it was a guy by the name of Myron was the head of it.

But did they do a good job.

That they were great? They completely were okay for dropping this.

No, no, forget about the drop. I want to know, pretend the drop never happened.

Back office.

Did they pack up or did they just move?

No?

I packed up, they just moved.

And from the team that came out. They were recommended to me by a friend of mine, and I actually when I didn't realize they were going to be such a pain to deal with for this replacement, I actually recommended them to another person. But then when you start dealing with their back office, they're miserable. I mean, I've never been but the.

Guys on the job, the guys on the job was that quick job, polite, efficient.

Yep, to the point I tipped them like two and a half times with amazing moves.

Recommended me to tip them.

This is the rub of it, right that upsets me because I way over tipped because they I mean, it was a big job, was a whole house move and they did great bottom lunch like I treated their people.

Yeah, yeah, I get it. I get it, and I.

Did right by their people. And then they turn around and they treat me like this at the back office.

But I don't understand why they won't just make an AC. Why won't they make an AC call these guys and ask them, all right, who's gonna do it?

Mark?

Who do he wants to do it? I think you, Dimitri. I think Kelly should call and see if they want to come on air. Okay, Kelly, make a call to Amazing Moves. See if Marshall's around or somebody. Maybe he has a name too, he's been dealing with who knows more about it? I mean, I don't know why they can't just settle on a fair and actual cash value. Notice it doesn't say fair market, it says actual cash value. We have a guest from Rocky Mountain a d A.

What's happening? Well, I have been trying to cancel alone and stop them from putting solar on my house because they mis represented themselves.

Who are they and who are they?

Well, Mosaic is the lender and they are willing to cancel the loan.

Mosaic is the lender. But who sold it to you?

It was a representatives they had walking around and gone house to house. Her name was Danielle Keevin.

But who had her going? Who had her going door to door? Did Mosaic sel it to you or did someone else?

It's Freedom Forever.

Freedom Forever? Yeah, you know what this is, oh God? And all they do is sell you and they do nothing else. Who are they getting to install it?

That's who it is, Freedom Forever?

Are they actually going to gaber Are they actually going to install it for you?

I'm not letting them on my roof. Haye told me they are coming and they will not say send a denial saying they will not cancel it.

Let me let me give you another question here. Did you do it within the first three days of the contract?

No?

Okay? Why did you?

Widow? And I am I was just in a bad place.

Gabrielle, I beg you, Okay, I understand. Let me let me ask you a couple of things. When when did you sign.

This contract in June?

Okay? And when was it supposed to be put ups?

Either last month or in October?

And Freedom Forever Solar they they took they had you apply to Mosaic.

The loan is through Mosaics, okay.

And did Mosaic actually do anything yet.

They sent them money for the supplies. Oh, they did, but we sent them a letter and called them and told them not to do any work, not to accept any money, and that we were canceling it. We did not want to do it.

I understand now, Gabrielle, this changes things a little. I understand what you're saying, and I want to help you, okay. But if they already sent money from loan proceeds to the solar company, you're going to owe. How much did they send.

I think twenty one thousand?

Oh my god, Why did you change your mind?

Because it was they were very deceptive about the way that they had sent it to me.

How did that tell me? What was deceptive?

Ah? They did not tell me that the grant was guaranteed. They said I would get a grant to help me with it. They did not explain that to me. They did not tell me that my house would be held as collateral. They did not, you know, for the loan. They they told me, I don't even have the information in front of me right now. So my sister in law has it. She's helping me with this, and they just didn't explain all that stuff to me.

Gabriel. Gabriel I'm going to tell you some of those are real, really weak arguments. Okay, that doesn't mean I'm not trying to talk you into this. I'm trying to get you out of it. I want you to know that upfront. But I'm going to say you made a very you made a terrible mistake and unless we can find okay, we got to find something here. Did you sign this contract? And then when did you say you? When did you then decide you wanted to just cancel it?

Well, my sister in law came over to.

See me, and I just tell me how, No, I just need to know the timeframe, dear. When When was the time frame?

The end of July?

Okay, so you signed it in June? And a month later and June? Yes, so a month later, Yes, you changed your mind.

Yes. After my sister in law, I get it. We've read everything, and she told me about all of this, and she said, you don't want to do this. And so because I was in a bad place, I mean, I was going through so much grief, I just wasn't thinking, and I had no one here to consult with her to talk to, and they were very deceptive about the way they presented it to me.

So so Freedom doesn't want to Now is there any other money due? How much was the whole system going to be?

About thirty thousand?

Okay, so they have another nine grand coming I think so, Yes, that's all the whole thing's going to cost is thirty grand.

Yes?

Is that after tax credits or before tax credits?

Before?

And so you get money off of that even so in other words, the raw cost you is thirty and then you're going to get thirty percent tax credit.

That's what I was told, which which.

Would bring it down to about you know, twenty twenty okay, Okay, Well, I just want to tell you something. What size is your house?

I don't know.

It's nineteen under its square feet.

It's not a terrible deal. I'm not telling you you should do it. I know nothing about Freedom, okay. And your positive Freedom is the one that was coming out to your house.

Yes, that's the contractor for the solar.

Okay. And that's the one you signed the contract with Freedom.

Right, Freedom in Mosaic. Mosaic has the loan papers that I now.

Mosaic said they would cancel it. But what did they say they were going to do about the twenty one grand.

Well, the contractor needs to give that back and he's he's denying it, and he's not. He doesn't want to.

Do it, so you can't get it canceled.

I can, but they won't. They're denying it.

Well, of course they are. Of course they are because it's a sale.

So when I told them my situation, I told him I can't do it because I was not told what the total would be that I.

Hold on a second. I want to get one of my experts on. Okay, I'm one of my solar experts. Can we try to get Brooke on Kachina? What work did they end up doing? I didn't hear that part. Didn't do anything yet? Okay, hold on, let's get Brooke on. I'm gonna I'm gonna mark this brook Is with brook Is with one of our solar companies. We love Redrosars dot Com. I just want to I just want to wait.

Hi.

Gabriel says not get it's not it's Sarah, Yeah, Gabriel Gabriel's I'm sorry, Gabriel, Gabrielle. She signed a contract with Freedom Forever Solar. Do they actually do the installation?

Do you know, Brooke, they frequently sub out their insults.

Okay, But she did that and then she was financed by Mosaic. A month later, she changed her mind. She said it was misrepresented. But here's what I want to ask you. That the finance company said they already forwarded twenty one thousand dollars, Mosaic forwarded twenty one grand to Freedom, and Freedom says she can't cancel. Well, obviously she didn't do it within three days. So I want to know what is your take on this.

Did the system get insulled?

No, they started no work whatsoever.

Okay.

What's in the cancelation policy? Does it say that there's a cancelation.

Of Gabriel Kay, Gabrielle, do you have a cancelation policy? No, there has to be something on there.

We'll see. Mosaics sends me emails and they saying they're willing to cancel it.

No, I'm not talking about that contract. In your contract, in your contract with Freedom there's got to be what is it no after that, and there's got to be a paragraph somewhere talking about termination.

Yeah, because what I have not at all have, Gabrielle, it up in between the three day cancelation period and the system actually being installed, you can still cancel the job, but usually there's a fee tied to it. That's what we're asking about.

Gabrielle. Can you send us your contract?

Just about that, Gabrielle, can.

You send us Gabrielle, can you send us the contract?

I will that.

We need to read it, Okay, we need to read it right now. We're going off on what you're telling us, okay, and I want you to send it to Brooke too, but we're going to you send it to us first, and we will let Brooke look at it, and we'll look at it, okay, because there's got to be something about cancelation in there. There will be something about cancelation in there, I promise you.

And here's some good news, Gabrielle. If the system hasn't been installed and Mosaic's willing to cancel the deal, you can go ahead and just tell them to cancel financing. It's very rare that a solar company tries to come after you for the cancelation fee on a finance deal because it causes them a lot of issues.

But they already got twenty one grand.

They'll claw it back as long as the install didn't happen. Mosaic will claw back those funds and they'll cancel the financing because the install hasn't happened yet.

Okay, listen, listen, Gabrielle. First things first, I want you to send us the contract, Katchina, give her the email. Got it. We got to get a copy of this contract, Brooke White, redrocksars dot com. If you ever need solar. This is the way we have honest people, red Rocks roof and Solar. These are the people, honest people, redrocksars dot com. Also, let's go to Emily. Emily is with Rockymountain Ada dot com. That's Rocky Mountain Ada, which stands

Yeah, So we always just like to pop up every now and then and remind people that the Rocky Mountain ADA Center exists and that we help people understand their rights and responsibilities under the Americans with Disabilities Act.

Do you handle housing? Or do you handle travel? Or do you handle pets? What do you handle? Yeah?

So the ADA itself does not cover housing or travel. It's strictly related to places of public accommodation. Okay, we can help people with any sort of question they have. So if they call us and we're not the right center for them, we'll point them in the right direction.

Give us an example of where someone would call Rocky Mountain Ada, defint to clarify what their rights might be somewhere.

So somebody might call if they requested an accommodation at their job and they were turned down or they didn't quite know what the process was and they just wanted to understand a little bit more about, you know, what, what they can expect from their employer and how to go about filing a complaint if they feel like they were discriminated against.

Ultimately, what about public buildings.

Yeah, So we get called from businesses, you know, and other like local governments who want to know things like how do I what do I do about service animals? How do I know if it's really a service animal? And what are the rules for that? Sometimes people want to know what they're how they how they have to strike their parking lots, or you know, how the bathroom has to be designed to be accessible under the ADA. So any of those types of questions we can answer.

Okay, So in addition to answering questions, do you do any letter writing or visiting or enforcement of any kind?

We don't do any enforcement, you know. Really our goal is to empower people to self advocate. So we can certainly help people, you know, give people the lank which that they need to then go to the enforcing agencies and better explain their situation. But we don't really do anything like that on behalf of people.

All right, So somebody would call if and then you give them information yes, this looks like a violation of your rights or this should be changed. Then what do people do with that information?

So we would say, yes, this looks like a violation of your rights, and here are your options for how to deal with it. So depending on what that person wants to accomplish, you know, whether they want to just help correct their employer, let's say, or if they actually want to file a complaint, We'll give them a couple of different roads they can go down. You know, you can talk directly to your employer and to help educate them. You can file a complaint with a local enforcing agency,

Do you make suggestions for the employers? Oh?

Absolutely, yeah, yeah.

Let me let me ask you something. Then, in most cases, aren't employers simply ignorant of the law as opposed to being opposed to it, like obstinate?

Oh yeah, absolutely, I would say nine times out of ten, it's just a matter of ignorance of the law. You know, most people don't intend to be discriminatory, or they don't underquite understand what their responsibilities are. You know, there's almost there's very few times when it's a directly you know, malicious type of discrimination and.

What is considered a disability. I know that sounds weird, but for example, we had a case one time, and I'm not I swear to God, I'm not trying to body shame any one, but there was a large person clinically obese said it was a disability and needed accommodations, including the door to her office and a chair. Is that and again, I really mean this as a real issue. Is that something that can be considered an accommodation for someone who is big?

I mean perhaps, you know, it always depends the ADA defines disability in a really broad sense, just anything any physical or mental impairment that substantially limits major life activities. So, you know, being obese in and of itself might not be a disability, but that might cause some other symptoms and conditions that might rise to the level of disabling or significantly impairing that person. So it always depends on, you know, how that condition impacts that person's life.

You know, what is it's.

Really meant to be broad.

What is considered reasonable accommodations. I've always wondered what that means.

Yeah, so a reasonable accommodation is any sort of change or modification that we can make to the workplace to allow someone to stay engaged in employment. And when we say reasonable, that means that it's not something that's you know, so expensive that it's going to bankrupt us, right, It's not something that's going to have to cause us to remodel our whole building. Yeah, you know, we're not giving

Did you have calls during COVID with people being called back to work and other people who said, my uh immune system is compromised, it's not the same as others things like that.

Yeah, there was a lot of a lot of new types of questions coming up with COVID, and eventually the Department of Justice did ultimately classify long COVID as a disability. Really now that's yeah, that's something that is recognized as a disability. And and you know, now we see lots of people requesting accommodations in the workplace for long COVID symptoms.

What would be one of the accommodations, like I think at work would would would allowing remote work be one of them.

Yeah, it could be. Remote work is a big one that we see. There's also long COVID also causes people to be fatigued and get brain fog, I've heard, so, you know, just allowing people to kind of take breaks intermittently throughout the day so that they can manage those, you know, symptoms of fatigue is another thing that I've heard. You know, people with long COVID typically request could be

Emily, can I give out this seven to one nine number?

Yeah?

Absolutely, Okay, it's seven to one nine four four four zero two six eight. If you think you're discriminated against, your rights are being via that, and remember they can explain reasonable versus non reasonable accommodations. But if you have any questions, go to the website. It's a really good website. Rocky Mountain a DA that stands for Americans with Disabilities Act. Rocky Mountain eighty a dot com. Go with a sure thing Denver's Best roofer Excel Roofing dot com. You don't

Hello.

Hey, he has a very simple question. He has cosmetic damage as refrigerator. He wanted ACV or actual cash value or whatever. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance checkup free, no obligation in comparison, Call Compass insurance paying too much your coverage at dozens of insurance companies find out now three oh

Ripped of new neat advice, So you.

Don't have.

Come running. Just as fast as.

We can, Shooter's gonna help coming, man.

This is the Troubleshooter Show. No Tom Martino, Hey Tom Martino here, Welcome to the show. Solving problems, answering questions, taking complaints, making your life a little easier. We're here to help you. Love what we do. All you have to do is call us at three oh three seven one three talk three O three seven one three eight two five five. Okay, So here's the deal. We left off with a problem, and I'm happy we can go right back to it. And it has to do with

And I would like to well, I would like to clarify that they were not there. They called me at our appointment at three o'clock and said that they were up an Aurora and would get there as soon as they could. And that was at three o'clock. You know, consert or traffic starts building. Yeah, and I had taken off work. So when they say that they were there

I did do repeated calls to her.

I had the refrigerator out of the storage unit plugged in. I had to bring an extension cord, so I had it plugged in so it would be working when they got there. So when she's saying I didn't hold up to my side of the bargain, that is completely incorrect. I was absolutely there in waiting. As a matter of fact, when she asked for times for them to come look, I provided three times.

Okay, okay, enough then, okay, okay, cool one, let's just say.

Somehow I did my side.

Okay, they want to look at it now, Now, let's just accommodate them. They want to look at it, great, all right, Well, so a picture or something time.

So they have all the pictures, including the pictures that they're Stacy.

What are you hoping to find? Did did did the guys Stacey may? I asked a question, did your guys admit dropping it?

I don't know anything about it.

We have the right to inspect it.

Until I can inspect it, I can't say anything about it.

Tom, he has to let us inspect it. So we were there.

He refused to let them in.

I haven't heard from him, not one time since.

They weren't there.

If he wasn't, she is incorrect, they were not.

Well, I don't care about that. I actually don't care about that right now, here's what I care about it about it, yep.

I don't care about that. I just care about getting it took pictures. Her team took pictures and admitted to it. We sent the pictures to the person that works for her, Larissa, so they have they have their friend Minny.

Scott considered Scott.

When in he's ready to schedule the inspection, we can move forward. Until then, we're not willing to be really even discussed it much more than that we have the right to inspect it. It's in a storage unit. It's not one of these using It's in a storage unit. When we can see it, we can discuss.

It for.

It's still absolute, Scott. The point she's making, Scott, you know, you guys are talking over each other and basically, Scott, what she's saying is they have a right to inspect it, period and and.

I've never denied that.

Okay, Scott, I'm not saying you did. Will you shut up? You're your own worst enemy. You really are. It doesn't matter. Do you understand that we have the manager the damn company on here saying they just want to inspect it, and you insist on going back over each and every injustice. Let's move forward. Let's get it done. That's why you called the show.

Yeah, okay, okay, let's pick a time and date.

Let's do it. Stacey, do you have the Do you have the address I need?

I we do have the address from the last time we were out there. He can send me do my email. He has it three times. It will work for him and I'll check it with our schedule on our team to come out and effect it. Nobody ever denied anything. Okay, he is refusing to cooperate. He just went on to call you to bully us into paying him, and that's not gonna happen.

You have to be able to know.

But Tom, that's where that's where I get upset. Is I am fully cooperating and for her to say that is completely incorrect, and they're trying to.

She waves a little problem.

Here.

Here's the problem. Scott's angry, and she's angry, and she's angry because he said to us on the air that they refuse to pay. He did say that they refuse to honor the claim. So she's upset. You're upset, Scott, because she is saying, we want to look at it, and you didn't show up. Okay, so you're both upset. I'm not going to parse through who's right and who's wrong. I think at this point they're willing to look at it, and that's all you can ask for. I mean, is

Oh?

No, he's still He is still very much very much here.

Okay, good good, all right, So thank you for coming on. I appreciate it. Let's see what happens. Three h three seven one three talks seven one three A two five five. Look. I want to say just a little something about First of all, I like when people come on from the company. Okay, I do. She was upset, obviously because she's listening to him accuse the company of not wanting to pay. Now still, and I know this is hard and I've known very good business people who can't do it. I'm probably one

Oh my god, when I had my five good years, you you were endorsing me and we'd get calls all the time. I'd never handle it like that on air in a million years. That's all I'm saying. Okay, have you ever gotten upset? How about any of you in here? How many times have we called with an issue with Kevin or Jeff over the years? I mean they're very few and far, but it happens, and I don't hear that on air.

I mean, that's all I'm saying. But I and I didn't take a fence necessarily to anything she said. Did you take a fence to it? Yeah?

Yeah?

Or did you not like the way she was saying it or what she seemed very perturbed.

She's just a little short, but I think that's just how she is. I don't think she was angry.

Yeah, I don't know, kind of. I didn't take it as negative. I took it as being pissed off that they were being accused of ignoring this. That's the way I took it. Now, whether it's acceptable or not, Mark, I'm not saying.

I just and I'm waiting for a text back, and I bet I have it within about fifteen seconds twenty seconds, and then I'll say another comment about the company in general. But I want to clarify before I make the comment so we can move on.

Then I'll make it. If I make it, Yeah, make it or tell us what you're talking about.

Well, I think they owe us money from years ago, so when it comes to paying out on warranties or paying for advertising or praying for different things, I don't think they can live up to their word. But like I said, I'm still clarifying that, so I'm a little biased.

All right.

I'm Tom Martine three oh three seven one three talk seven to one three eight two five five Go with a sure thing. Denver's Best roofer Excel roofing dot com. You don't pay a cent until you're content. Leave time for an insurance check up free, no obligation. Comparison call Compass Insurance paying too much your coverage at dozens of insurance companies find out now three oh three seven seven

Hey Tom?

Good afternoon, have to Friday to you and the team.

Thank you man, what's happening?

Sure?

Hey Tom?

I got an estimate on a on a tough shed and and then I just got themos all and it's been looking, you know at the reviews better business reports, and some of them are not very glowing. So I just want to know if you had any history or current issues with tough shed up and you.

Know we've had passed spring. There no issues, We've had good reports on them in the past. It really the complaints we did have. The few complaints we've had with tough sheds is when I believe people got them to for a mission they weren't meant for. Well.

I think the other thing is most of them, in fact, I think all of them are franchise models. So you can definitely get a bad one or a good one, that's possible, But the product itself, I don't recall any issues.

Okay, good to know. And of course it's through the they're working through home Depot. So I used the home Depot site, talked to.

Are you and the springs? Hey, Jesse down what's that old Colorado downtown area called? There's like three or four.

I think shed dealers, like an actual tough shed deal, just go direct. And the only reason I say that is you might save a little money. I'm sure they'll beat the home depot price on their own product. But the other thing is then you're going to be dealing with You're going to be dealing with one company. You're not going to be dealing through home Depot. And we get a lot of complaints. It doesn't matter if it's

Well, when we do get them, they're about the subcontractors, yep, you know, not about Home Depot itself.

No, but what but what ends up happening is Home Depot is the one that needs directify it and they generally won't do anything.

Exactly. You're right, Yeah, And they're right, and they say it's your deal. That's why I don't like doing that. By the way, you should go. You should just for the heck of it. Stole down there. You know, we're we're talking about Old Colorado City.

Yeah, sure, do over on eighth.

Yeah, we're on a radio station out there, KRDO. So when I drive down to KRDO to do stuff, I always pass. It's how I knew about it.

And all they do is sell these buildings. Yeah, it's a big toughshed dealer.

Should they sell them and install them and deliver them. They do all that on site.

So and I think there might even be another brand really close to there.

I don't know anything about it, but.

All right, I do a Google search. Then, yeah, thank you so much for that, sure.

Thing, man, Thanks for calling. Three oh three seven one three eight two five five three Zho three Martino, Chris, what's happening.

I've been just looking at renewing some concealed carry insurance and I'm just shopping around, and I guess I noticed with a couple of them. Now they allow you to pick your own attorney for representation. I guess my question is with their fee schedules, do any of the attorneys you work with know if they'll support yeah, backing you up with what these comes.

Well, let me ask you some when you say concealed carry insurance, what are you talking about?

What it is is.

If you app actually use your weapon, they will represent you through the whole process.

Yeah.

In other words, if someone breaks into your house and you blast them in the head and they die, and the cops all of a sudden decide they then my day doesn't work.

Don't homeowner doesn't homeowners Insurance cover you? Well?

Okay, fine, let's say you're out in the parking lot for that matter. Oh you're saying, don't they cover you all together? I don't think so. Not for criminal activity, Well.

Don't have to be criminal.

I mean you could do with it legally.

And what I'm saying, I don't think, Jeff, I get that.

But I'm saying, I don't think homeowners steps in and is going to pay for a defense for a criminal charge.

But that's where concealed carry insurance is very important.

Yes, so do you have do you have it?

Do I?

I do?

Now?

I have I had lost yield.

I think Jeff does got it to yeah? Okay? And is it expensive?

No, it's pretty cheap.

Okay.

So what I want to know is this, if what are you asking? There's so many people that have it. The reason it's so cheap is I mean, how often are you.

Every to use it? But I want to ask Chris this. You're asking Chris what that Now that you can select your own attorney us to.

Know, for example, if Joe Lazara, and I'll just use that because he's on our referral list, if he can pick Joe Lazara to use contractually with whoever he's buying the policy from, I would say, if Joe did it, you could. But if Joe, for example, is three hundred an hour and they only pay one hundred and fifty an hour, right, you're going to have to come up with the deficit.

That's why. Is that what you're asking Chris? Yes, what rate do they give you what hourly rate?

They don't show anything on their sites. I guess I could call him individually an app.

Well, that's what jed. That's it's all going to come down to that, because when they say they pay attorneys fees, or even by the way, when laws say you get attorneys fees, it doesn't mean you get what the attorney bills. It means you get what they claim it should be. In other words, the courts decide. So that's really that's really the rub right there. Oh cool, I got a

Now.

I wasn't saying you cheated me or anything. I was saying, if I did a feed dispute, would that judge's opinion carry weight? And he immediately reduced his bill. And I'm not saying I had bad representation. He was really good. But it's kind of damning when a judge says your reasonable compensation should be this. So therefore, what you need to do is clarify that before getting into this so

Paul?

Yeah, So i'll thing called structured water.

Have you ever don of it?

It's kind of a yes, it seems awful wacky to me, and it gets the water thick and somehow it makes it more charge and good for your body.

What they say. They say that it aligns the molecules and it's better for absorption and better for hydration. And I don't know, I don't know enough about it.

I mean we should ask to me. The first thing I think is snake oil.

Yep, it says the molecular Here's what I'm reading about it. The idea is that the water molecules in structured water align themselves in organized layers, unlike the random arrangement of molecules in ordinary water, it enhances hydration. Proponents of this structured water claim it's more easily absorbed by cells. Now are you looking at one of these machines?

Well, I saw a thing for one hundred and eighty bucks that you sor you dip in your water and wave it around and it makes the water thicker and structures it. So it's pretty cheap and a nutrition this that I know, seems to claim this is good good.

No, you can't spend.

I'll sell you a drumstick for thirty bucks.

I'll sell the time. So listen, like, really, I do want to call Paul the water man. Is he around? I'm working on it, Tom, Yeah, just see if he's there. I do want to ask him. And Paul knows a lot about water, he really does. I bet it's a real thing.

But you know, if it's any better for you than drinking regular cloth?

First of all, how supposedly do they realign the molecules? What is it? He just how do you make water a stick and you move it around? Is that how they say you do it with a stick? Yeah, Kevin, what kind.

Of a stick is it?

One hundred and seventy five dollars sul sticks over the bar.

Yeah, no, what is it really? What is the stick?

I'm kind of a stick that contained already contains structured water like a vial, and then when you put this in the water, it transfers its structure over to the other water. And the thing is, I.

Suppose do you ever run out of it?

Biscus, do you ever run.

Out of it?

Never run out? No, I'm thinking about trying this for one hundred eighty bucks, but I don't know. But they say, I think you're nuts.

So this stick you put never runs out and it structures the water. Yeah, and it grows hair.

Yeah, I hope. So anyway, okay, so I thought I was just try to figure out if you had ever heard of it.

So maybe kid, we are going to try to get Paul on though. I mean, you know, we're kind of making fun of it because it sounds so freaking goofy, a stick that never runs out you put in your I'm looking at some now I'm looking at alkaline water sticks.

Yeah, like twenty bucks that alkaline. You know, by the way, alkaline based water has some benefits and you know re okay, water can be better absorbed, but better. Hold on, If you adjust the pH of water, and you adjust the alkalinity of water and the acidity of water, you can truly improve absorption. But I don't know what this structured means.

Go make your own, but it's actually structured water in the stick, supposedly, and then it transfers as characteristics to any other.

This is from healthline dot com. I don't even know who they are, but it says companies selling structured water make extreme claims about its benefits. However, there's no evidence behind any of them. No, nor is there any compelling evidence that such a substance has structured water even exists.

Well, yuh, I mean, I guess the reason I'm interested is because they say, if you structure the water, it gets like honey like, it gets thick, so you would know something actually happened when you stuck the stick in there.

No, hold on, they don't claim it actually gets thicker, do.

They Yeah, yeah, they say it gets more viscous that.

Well, more viscous to where you can notice it, or on a microscopic level. He said, like, honey, dude, Nah, Now listen, Kevin. How much is it? Kevin? How much is it? I?

If you really want good water, though, I can sell you a packet of kool aid and all you have to do is add sugar.

It'll be the most delicious Kevin I ever had. If you buy that stick, If you buy that stick and you can show me bring it in where a sealed stick will make your water thicker visibly, I'll pay for it.

Yeah, I'll let you know. I've been in before, so i'll let you know if this happens.

Oh wait, you were you in the door up to something? Why were you in before? Did you buy something like this?

Oh no, I was a common man.

Oh okay, Tom, ok when you were a common man years ago? What did we talk about? Yeah?

I have a nonprofit that helps people with car repairs.

Of course. Yeah, you do a good job.

Man.

Isn't it hands of the is it hands of the carpenter or something? Oh that's a different.

But this is called our twelve charity.

I remember that. Okay, they know Daphne.

Exactly.

Yeah, Hey I do. Tom.

Do you remember the guy that came in that said he took us in the other room and like held us.

Yes, yes, yes. What was he claiming? Though, I'll tell you I gotta take this crack. No, no, I'm gonna I'm gonna tell you and and and he was a nice man and it was a nut. Well I gotta take the break though. First, Barry, real quick, you got a props for Kevin Coulkin shared an auto tech?

Yes, I do.

Uh.

I just came back from him. He took a look at the battery that I brought in that Triple A battery would not do anything about, and he got it covered under warranty for me and got me a new battery.

Take Kevin, why did Triple A not want to do this? Do you know?

I could never figure that out. But we just bypassed that all and just took care of it.

Well.

I appreciate it very much anytime.

And Triple A it was this the first battery or second battery. Triple A sold you first and it went bad and they just wouldn't take care of it.

No, So then.

He didn't drive it enough and that's why it failed. That's what they call Do.

You think that's a good excuse, Kevin.

No, No, the battery's gonna warranty, Yeah, fix it?

Yeah, all right, thank you for telling us. We got more coming up. Go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content. Time for an insurance check up free, no obligation. In comparison all Compass insurance paying too much your coverage at dozens of insurance companies find out now

Go ahead, alright here, if you put a keyspoon of lemon juice and a cup of water. It's no longer water.

It's a weak acid. So that just spells.

And number two, the only way that you can increase the discosy of water is to start freezing it, where you get half ice and half water. The construction water is ice. As soon as the molecule is fined to one another, they become a solid.

So you can't have.

As as water is freezing and you have half water and half height, it doesn't it does it creates.

Bet.

I bet that stick doc to stick the guy was gonna buy for one hundred and eighty.

I bet it's got liquid in it.

And when it'll tell you to freeze it and then you start stirring regular water with the frozen stick.

I don't know. Let's talk, Paul. Have you ever heard of these sticks they're selling and they claim that it structures your water, which is better hydration and better for health. Paul, doubting waterpros dot Net.

Yeah, it's all it's all bullocks to me, Tom, because basic water or acidic water is absorbed faster in your body than anything that's elevated in pH and water is in our gain it so there's no minerals that are absorbed from water. Water is strictly for flushing, cleaning out the body that's.

Shit so and hydrating, right, yeah, obviously. So what I want to know, Paul, is have you heard of structured water?

No, I've never heard of structured water. I mean, I've heard of alkaline water, which is which is not proven technology, But structured water, I never heard of it.

It was I want you to look it up and maybe give us a report on it. It's called if you if you look at it. According to my girlfriend, the father of this structured water. The researcher was doctor Gerald Pollock p O. L L A c K. He suggested that water could exist in a distinct semi crystalline state in certain environments. I don't know anyway. He says that it alters the molecular arrangement and helps to enhance hydration.

I got I bet that right there. To me, when you talk about that, that last paragraph, that sounds funny to me. The only thing that water's proven to do is if you uses your kidneys your it helps with your pancras.

It helps with the.

Spleen in your lever. It's a rinsing agent. And a lot of people that don't drink enough water have kidney stones, gallstones, and they even can get urinary track infections because they're not drinking enough water.

Yeah, but but I've I've been told this by many doctors, Paul, that proper hydration for brain function is a must.

Absolutely so acidic water water, This acidic is absorbed by think about this. Before dator rade, people used to tell you to drink pickled juice because of the vinegar. So it's the cinity aspect that much is what the stomach acid is, which basically absorbs in. Warm water actually is a lot better for you than cold water. Warm water,

So okay, all right, it says water isn't water is actually necessary. I'm look reading this of course for brain cells and neurons and for maintaining the proper volume because your brain is seventy water.

Absolutely correct, that's it. We should be drinking in at least a gallon in my opinion, at least a gallon of water a day.

Now.

You can't drink too much water and drowned, believe.

It or not.

Yeah, those that's been done at colleges when they take that. Uh, I don't know. There's some drug that makes you drink water like crazy.

But what Paul was saying is essentially right here as well. It's used to clean the body out of waste and to restore elasticity and volume. So it takes the old and replaces it with the new. That's stupid. Well no, that's science, mart whether you like that or not. That's actually a medical scient that's better for you. Well yeah, because what you're doing is you're hydrating. That's what true hydration.

I'm sorry, I'm still thinking of that magic stick.

Oh no, no, no, we're not talking about that. Sorry, we're talking about regular water. And by the way, speaking to that, Paul, thank you very much for mine, because that reverse osmosis water. Some of the best waterpros dot net go with a sure thing Denver's best roofer Excel roofing dot com. You don't pay a cent until you're content. Time for an

Ripped off news need so you don't have to.

Come run anxious as fast as we can show Shooter's gonna help come.

This is the Troubleshooter Show.

No Tom Martine, Welcome, Welcome to the show.

The only show if it's kind.

We're here to solve problems, answer questions, take complaints. We want to make your life just a little bit better. You've been ripped off for taking advantage of this. It's my friends, is to show for you as you know, it's car Dake, Kevin Colkin in the house, Jeff Vick, Jesse Schillinger. Welcome, gentlemen. What is going on in the car business real quick?

Well, well, we were saying earlier, it's just as busy as ever ever ever. People are taking care of cars that normally they may have offt which is simply because of replacement costs.

Jesse told me, you're you're at your best year ever this year.

Yeah, we're killing it.

It's unbelievable. The used car market is so high.

Yeah, it's terrible.

It's it's people are bringing their cars out and fixing them instead.

It's just kind afford all right, Tommy. You know, I think Mark, as we've always talked about, the biggest problem in the car business truly, is that people don't keep them long enough for that upside downness to even out. When you first buy, you're okay. If you buy wrong, you're never okay. But when you first buy, even a normal deal, there's a point at which you're going to be upside down. There's a point where it evens out.

Yeah, but everybody, it's so emotionally attached to cars at times. I think that's their biggest.

I think just the opposite. I think just the opposite, Kevin. I think.

I mean, when they're buying the car, they're emotionally looking at the new car as opposed to the reasonability of keeping the car.

Yeah, okay, now we can have more discussion on that. I'd like to know what people have done in the past to get out of that negative equity, snowballer, if they had a kid doing it. Mark never let his kids do it because he took control and showed him how to build equity and sell at the right time. But there's not a parent of lie that does that that I know of other than him. Mike, you have a comment on structured water, then we'll go back to Paul the waterman. Go ahead, Mike, Yeah, Tom.

I actually I'm a handyman in a plummer and I had some really neat customers and anyway, she got to reading this stuff about the structured water or whatever. And it is just a little tube about the size of an eye dropper for one hundred and eighty seven bucks. It doesn't go in the freezer or anything else.

It's stupid.

Twist it around in the glass and it's supposed to make the water molecules the line. But that's just the first step. The next one is and I put one in for this nice lady. It's a whole house magic water maker and it's yeah, it's like I better, oh an ad. It's long brass tube that just hooks right into your man, like you know, and there's no baffles, there's no magnetism, there's no nothing. It's just a hollow damn fat tube.

Is that crazy? How much did you charge this lady to install it?

Well, I'm pretty nice guy. I only charger seventy five bucks because I mean, okay, you know a couple of couplings and stabbing it into the main line.

Meantime you're scratching your head and there's nothing in it.

Nothing and nothing, nothing, nothing nothing, not a baffle, not a magnet, not a nothing. Yeah, but just to say, oh, I read the literature.

How much did she spend on it?

She just shy of a thousand bucks?

Oh my god.

Yeah, Hey, I see a trouble.

What is it?

I want to look up the I want to look up this stick. What is it called magic water stick?

Yeah? I think it's something like that. Just look up structured water and stuff.

Yeah, I did, but I can't find this stick. Is it called bend over and let me never mind?

Well, that would pretty much be what most folks should call it. But it's kind of like if it's the wholeless ebo thing. I think, you know, if you think it makes you feel better, you feel better.

Oh my, the wall.

I have drank the water with the magic stick and also going through the whole house thing. And it tastes just like the well long.

It might taste the same. But let me ask you this. Are you healthy?

I'm a sixty four year old palmer man. I'm fat and ugly and everything else.

Yeah, that water might have kept you alive. And hold on a second. Are you you've been plumbing for your entire career?

Yeah?

I got my journeyman's license when I was twenty one.

Have you no what I once showed your butt crack?

Who hasn't seen my butt crack?

Hey?

You know what I Mike, I can't believe that's the one that's the one stereotype that works. And here's what I don't understand. I mean you, guys, here's the one thing I don't and I mean this sincerely. Now. They've never made adequate tools or or arrests or supports for plumbers. When you're up under the sink and you need to use two hands, but if you can't lean on your elbows, you have to have incredible core strength. I'm very serious.

Well? You got to understand. Like all plumbers, I have a pretty big core, even though I'm not a very tall man. But they do actually make that device you're talking about. I always just took an iron in board and stuck it in there so I didn't have to sit there and try and bridge while I'm laying on my back.

Oh yeah, because really, the one frustration I've had whenever doing any plumbing where it's underneath something is because I want both hands, but one is always supporting me and otherwise I'm down on my back and I'm trying to reach up. It's a pain in the ass. And by the way, that goes for almost anything, like like we get under a car, under an airplane, under anything, you need support. You need proper support and propping up. And I'm looking right here.

On Amazon they have the Plumber's pad for service and it goes in.

It's exactly what you're imagining.

Time.

Oh my, hey, thank you man for calling. Hey Kevin and you guys Kevin and you guys, I mean Jeff and Jesse. When you guys are like under a dasher somewhere where you're kind of upside down, feet in the air. It's a pain in the end. What do you do to support yourself? Do you put padding in there? What do you do sending their employees? Yes, I'm talking about at one time when you used to actually work.

There's not enough room to put anything in there.

No, you just where you actually pull the seat out just so you can get room.

Yeah.

Now, wait a minute, I'm gonna tell you, guys, that's that's not true. I had a little tiny sport plane cockpit that I had to get. You have to get in order to get behind the dash, you have to put your feet out the windows, and you have to put your you have to lay down upside down. You got to lay on your back with your head up under the dash right the panel. I swear to you, it's so what did I do? You're not gonna believe this.

I'm telling you, look at the one. It's called the plumber's pad.

I see. Yeah, but what they're saying is true. It's too big. You need something that grows. And I know, Mark with you, that's a hard concept. But but you need something you can inflate. See. I never I never make fun of you or your age. All right, anyway, So here's the deal. People, if you have a problem, question or complaint, give us the call. We truly are solving problems. And I want to talk about some stuff in the news today. I saw a meme. I don't

That's what I saw.

Yeah, they've got a tentative agree, you have a long agreement. Okay. Now, And in the news I looked up some stuff here. I'm trying to find it that was incredible. I'm where is the story? Hold on, I'm going to switch my windows and find this story. Oh oh, okay, Now I'm not gonna say anything I'm just gonna say what the actual story is. There is an alarming rate of heart attacks in young, healthy adults between eighteen and thirty five years old, one in four heart attacks, which has never

Yeah, I got mine in a text.

I didn't get one.

Yeah, you're not sixty five. And once you shot up for Medicare, you're on that list.

What is that story? Seriously, what is that story? People dying from heart attacks at a young age When all of these influencers that got kicked off of social media and ostracized by the Democrats for suggesting this could happen, and it's happening. Exactly what they said is happening, and there's more premature death. The death rate is dropping, not the death rate, the age. I mean, is it a

By the.

Strike. Everybody would have been, okay. Another one called about safer net and said the old app didn't work, but they downloaded a new one. They still are around. It does work SaferNet dot com. It is working, and he's says, please don't tell people that it does not work. Now have you ever had mark either on YouTube or one of the social media sites or texting through you know, the troubleshoot or whatever. A text war. I'm having a text war with someone. This guy thinks you know where.

Oh my god, we used to have a deputy. I don't care what you would say. You could end it. I'm sick and tired of texting. Do not text me anymore. Go away, And he'd have to text back okay or something, no matter what he had. You know who I'm talking about, Tom, Not one time. Did he ever, ever ever stop texting? First ever?

Okay, did you stop?

Do you remember that?

Oh?

Hell no, I didn't stop. We're still texting. It started a year ago. What so, what's this about you're dealing with? Here's what he said. Here's what he said. I have an idea that will change the construction industry and make all of us rich.

I bet is it the guy that was gonna put the snow machine on the outside of a window to make it look like it's always snowing.

No, okay, but listen to this, he says. Okay, so here's what he says. He really means this. Let's share the dough. Okay, let's share the dough. And so he feels now that if he gives me this idea, he wants ten percent, and then I have to sell the idea. Here's what it is, literally, he tells me, because and the reason I'm sharing it is because it's not proprietary.

So there's an episode of Seinfeld where Kramer reads in the paper on the top of this gigantic building they finally renovated it and created a restaurant, and he goes, that was my idea five years ago. I should get paid on that, And Jerry says something like, yeah, you had the idea five years ago, but you didn't have the twenty million dollars in a way to put it together.

I know.

So the guy comes back. I says, what don't you get, Tom, You laminate recycled plastic and foil and foam and cover it with paper on both sides, like drywall. What's not to get? I do like that guy's airline seat thing though the cocoon. I sure, sure, just yeah, how do you do it? I have no idea? What made up? I don't know.

Wait a minute, they do it with the black boxes. Why not make those seats out of whatever, those black bodies and.

It would be so heavy I could the plane would get off the ground. Well, you make it bigger, he says. The new drywall could be easily patented. Well, you know what, pal go and patent it. Then would you text me that guy's stuff. I kind of like his idea? Oh shut up? And then he says he has other ideas. He says, you know why the drywall is with me? He says, please name a new invention that's not just

He is right in this though. I mean, most things do start off as an idea. But the idea is worthless. It doesn't matter. It's nothing more than an.

Idea, Okay. And so let me know another non general, multimillion dollar idea, sir. It's not that I'm saying an idea is not worth anything. It's worth investigating. And then you do. You don't sell that idea. Who's gonna buy the idea? Oh yeah, okay, here, you're in for ten percent. We're going to put in one hundred million dollars or more to find out how to do it, if it even can be done. And you don't think they're already trying to make lighter weight panels and more insulating properties

For having me on. Yes, I really believe it's because kids, you know, they have recesses and stuff in kindergarden and stuf and then they once they start getting in the social media, they don't get any exercise, they don't work out, so their heart can't take it when they have to go through high school or college.

Hmm, too much screen time. Well maybe maybe maybe kids are just getting you're Maybe you're right.

Maybe they just Jeff said something that's very true.

You've had NFL athletes and whatnot also just literally drop on the field twenty years something, people in the prime athletic condition.

Yeah. I just don't get it, man. It's it's more than ever, too, more than ever you didn't have well, you know, I mean obviously as a population we've gotten healthier over time, then we've gotten down the healthier. But you know, Rick, you're right though a lot of young people are more unhealthy and they're taxing themselves. We have more coming right up, Nick and John stick around. We'll answer your questions. Hi, Tom Martino, your trouble. Let's talk

Hey, Tom? Uh, I'm just coming up on my sixty K service and I was just wanting to know what all really needs to be done and what what are the what's the dealers going to try.

And upsell me on?

Okay, doesn't your owner's manual? Doesn't it specify what needs to be done? What kind of car is it? It's a twenty twenty Subaru Forester, do you think guys?

Yeah, Uh's gould do for a lot of fluids every thirty so the sixty K is gonna be a big one. They also have spark plugs, depending on which engine's in there. But he's right, your Owner's man you should have a lot of that in there so that you don't get taken advantage of.

Okay, I was.

Reading online that spark plugs don't need to be changed for like one hundred uh, one hundred thousand miles.

Yeah.

They also called a lifetime transmission fluid.

Yeah, but don't you listen, man, those are cheap, cheap things to do compared to the life of a vehicle. Hey, Nick, are you I mean, let me ask you, guys, Jesse, do you do like Kevin does he even if a car is under warranty or if a car has regular service, you can still do the regular service. You don't have to go to a dealer, right, absolutely.

Oh my god, most people do. I mean, where are you locate?

Where? Well, a lot of them go to the dealer because they think they have no choice. Now that my beamer's out of warranty, it's going over to Kevin or down. Well, Jeff probably doesn't want to do regular service on it. He's probably shaking his head right now for me to get the hell out. But in any case, Nick, where do you where are you located?

Well, that's my next question is I'm located up in Silverthorns, So I don't know if you guys have any experts up there.

Well, no, but Kevin Calkin is right down the road, Well, right down the road he's on you know, Colfax West is just the bottom of the hill. Yeah, yeah, Okay, it's worth it's worth the trip for serious service. It's better than going to a dealer. You'll save money and he can do all of that service, so you can do Kevin, if he takes a subrew to you and says, here's my sixty mile check, you know what to do, bait. You'll look it up right exactly.

And the whole idea is to do things before they need him, not when they need him. That's why you know you don't need to do spark plugs. Well, not absolute, but you want to do maintenance before you have a problem. That's the whole purpose of the service.

Yeah.

If you want to wait till you have failure, then don't do the service.

Hey, Jesse, do you have a lot of people in the Springs area that come to you instead of a dealer for their regular service? Yeah? Absolutely, yea. And see, a lot of people are under the impression that when their car is under warranty they have to go to a dealer.

No.

In fact, the Automotive Association has a lot of lobbyists to fight any time the manufacturers want to do that.

The Right to Repair Act actually put that back into the consumer's hand yep.

Now, if you want to get a warranty part because it's worn out, then a good mechanic will say, hey, listen, I'll take care of this, this and this, but take this back to the dealer, right, keb Right's.

Part of what we're looking for.

We sent key Is and Hundai's all the time with the engines and a warranty. We sent him back to Keia Hundai.

Does that Subaru that he's talking about, does that have a timing belt and would that be do at sixty?

No?

The timming about usually you know the seven day ninety five on the suber U up to hundred.

Yeah, yep. Okay, let's talk here, John. What's going on with you?

John?

I got to take a break, but I want to get started. What's going on?

Tom?

Okay, take this at face value. My son went through a divorce ten years ago. His wife has been fighting with him over visitation. She got the courts to tell him that you can't.

You can only see.

Your kids in supervise visitations. So just take that at face value.

Okay.

At the beginning of school he wanted me to He asked me if I would drop off a card and a snack to each of his daughters. So I met them in the school lobby.

Hey, can I hold on? I got to take a break, but I may I jump forward? Did he violate some kind of no contact order because of that. No, okay, come on back, We'll come hang on, I don't I want you to have time on the other side, hold on, go with a sure thing Denver's best roofer Excel Roofing dot com. You don't pay a cent until you're content.

Executive director of the school sent me a letter copied this local police and a lot of people in the school barring me from any from Basically, it was a no trespassed letter because I was giving information to his daughters against the court order. So my question is does he have the authority to bar me in a case like that? And you know what does that constitute libel?

Now, technically, I think he doesn't have the right to arbitrarily ban you, just him unless he feels you present a danger. He's not supposed to interpret at the law and say you're violating a no contact order and all of that crack.

I don't know if he has any right to see those kids though, that's more of the real issue. Well, hold on, show up and I want to see Kevin's kids.

That's true. That's true in a way. You can't just show up and see your grandkids unless you're on a list.

You know, I was just at the front door, basically standing right there. No trouble.

Let's get an expert on Monday. Yeah, I want to get an expert for you. Really, We'll get a family law expert and an attorney on Let's do this on Monday. I think it's well worth a discussion to see if your rights were violated. I'm not sure about libel. We'll talk about that. I'm Tom Martine. I want to say thank you to all my car experts, honest, accurate auto and Colorado Springs Kimmeer transmission and shared an Auto Tech. And remember, folks, I say this and I mean it.