7 Key Steps to Handle Any Difficult Situation
May 03, 2022•5 min
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Episode description
Have you found yourself in a difficult situation lately? Have you dealt with a difficult client or customer? How do you deal with your customers after a rough start to your day?
In today's episode I discuss:
- The 7 steps to handling any difficult conversations or situation.
- Remaining calm
- Listening
- Wait until the other person is calm
- Apologizing
- Find common ground
- Move towards an endpoint
- Next Steps
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