Translation Company Talk podcast brings you another exciting interview with Renato Beninatto. We hear from him about what the proliferation of speech and audio means for our industry. This topic is of interest because our industry is undergoing rapid shifts. We must be ready to rise to the challenge, and now is the time to think about it. Renato talks about how the industry was performing this year, what the proliferation of speech and audio means for our industry, how speech is turning into a s...
Dec 22, 2022•47 min•Ep. 72
The Translation Company Talk is back with another exciting episode and this time we cover an important topic. Translation involves transfer of meaning and context from one language to one or more languages and as such our clients place great trust in our services. Trust is always assumed in translation services and in this episode we cover how we can build trust through translation. To cover this important topic, we hear from Ingrid Christensen who has researched this topic in great depth and is...
Dec 21, 2022•51 min•Ep. 71
Another exciting episode of the Translation Company Talk podcast brings you an interview with Natalie Ayers, Director of Marketing at United Language Group. She talks about leading marketing efforts in an outcomes-focused language services company. LSPs have traditionally marketed in silos and didn’t have a coherent and structured approach to getting their message across to their customers. Natalie speaks candidly about how she developed and leads a goal-oriented marketing function in her organi...
Dec 19, 2022•50 min•Ep. 70
Translation Company Talk podcast brings you another exciting interview with Carrie Livermore Fischer. We hear from her about efficiency in localization with technology at the enterprise level. This topic is of particular interest for localization managers in organizations that are scaling up but also need to become more efficient. Carrie talks about a number of topics in this interview including operational efficiency in localization units of enterprises, discovering areas ripe for efficiency im...
Dec 12, 2022•44 min•Ep. 69
In this episode of the Translation Company Talk, we talk about healthcare insurance translation business. Luis Miguel Musi, the CEO of Avantpage, takes a deep dive into this topic and talks about every aspect of providing language services for the healthcare insurance sector. For LSPs that plan to offer healthcare insurance translation services and take part in this $1 trillion sector of economy, you do not want to miss this conversation. Luis covers a variety of subjects including an overview o...
Nov 24, 2022•1 hr 7 min•Ep. 68
We are back with another exciting and very interesting episode of The Translation Company Talk podcast. In this episode, we hear from Thomas Edwards about LSP Sales Team Structure. He is a veteran sales guru in our industry with decades of experience on both the supply and buyer side, this is a masterclass in sales that LSP executives and leadership cannot afford to miss. Whether you are a manager or a sales person, you will learn quite a lot in this episode. Thomas talks candidly about his own ...
Nov 07, 2022•51 min•Ep. 67
The Translation Company Talk is back with another exciting episode. We hear from Leigh Turgut, Director of Quality and Compliance at CQ fluency Inc. about standards and certification in the translation and localization industry. While our companies continue to deliver exceptional translation and language services, compliance with standards and getting the seal of certification give that confidence to our clients. In this conversation, Leigh covers many topics such as the role of standards, the d...
Oct 26, 2022•44 min•Ep. 66
We are back with another episode of the Translation Company Talk podcast. In this episode we hear from Diego Crescerie, founder and CEO of Creative Words, who talks about HR best practices for language service provider companies. Among the many subjects covered in this episode, Diego talks about the dynamics of HR practices between different countries, implementing HR processes, separating HR from supply chain management, employee motivation in this industry, the team structure and dynamics of a...
Oct 19, 2022•51 min•Ep. 65
Welcome to another episode of the Translation Company Talk podcast. In this episode we talk about providing translation services for life sciences, clinical trials and medical research. Our guest is Duncan Shaw, president of DTS Language Services which specializes in this field. Duncan covers a broad range of subjects in the translation of clinical trials space. Among the many interesting topics he talks about the current state of this market segment, risk mitigation, trust as a currency, indust...
Sep 21, 2022•52 min•Ep. 64
We are here with a new episode of the Translation Company Talk. Today we sit down with Renato Beninatto from Nimdzi Research and Multilingual Magazine to cover how inflation and other socio-economic forces impact the translation and localization industry at both macro and micro levels. This is one of the most important and time sensitive conversations related to current state of the world in the context of our industry. Renato speaks in great depth about many areas including the current evolutio...
Sep 19, 2022•59 min•Ep. 63
Welcome to another episode of the Translation Company Talk Podcast. This week we cover performance improvement inside LSPs and how our organizations can develop focus, get better at things that matter to business owners and executives and to reduce waste. This interview is a master class in management and a must for every LSP executive. To cover this important topic, we are lucky to be hearing once again from Richard Brooks, CEO of K-International in UK. As an entrepreneur, executive, academic a...
Sep 14, 2022•1 hr 4 min•Ep. 62
Welcome to another episode of the Translation Company Talk podcast. Today we hear from John Moran, General Manager of Transpiral Ltd. in Ireland. We covered the topic of automation for language services companies that enable business internally and for customer touchpoints. Among the many subjects we that we cover, we talk about the state of automation in the translation industry, using automation in SLVs to support MLVs, adoption of automation by LSP staff, automation tools beyond machine trans...
Sep 01, 2022•1 hr 5 min•Ep. 60
Translation Company Talk brings you another exciting episode with an important personality in the translation and localization industry. Christophe Djaouani from Toppan Digital Language talks about customer centricity and the importance placing the customer in the heart of everything within a language services organization. We cover many topics about the basics of a customer centric LSP model, customer service as a differentiator, customer focus beyond sales, the impact of automation on customer...
Aug 23, 2022•40 min•Ep. 59
Here we are with another exciting, and highly engaging episode of the Translation Company Talk podcast. In this episode we cover the topic of Innovation in Language Services. Smith Yewell, the CEO of Welocalize talks about what innovation means and how lead an organization with an innovative mindset. With a rapidly changing language dynamic, opportunities offered by technology improvements, a more connected world and our willingness to collaborate globally, it has never been more important to th...
Jul 26, 2022•40 min•Ep. 58
We are back with another exciting episode of the Translation Company Talk podcast. This episode is all about machine translation and how this technology has become a common place in our industry, yet many people don’t know much about it. To find out about the state of machine translation, we have invited Kristin Gutierrez from United Language Group once more to come and share her knowledge of machine translation with us. There are lots of interesting topics that we cover such as the business cas...
Jul 04, 2022•46 min•Ep. 57
In this episode of the Translation Company Talk podcast, we discuss LSP leadership in a transborder and multinational context. Tea Dietterich, CEO of 2M Language Services in Australia talks about her experience as an entrepreneur who started her LSP with a laptop from her bedroom which has scaled up to a multinational across 3 continents in multiple countries. She talks about her experience leading teams of people across different jurisdictions and cultures and highlights what has worked well fo...
Jun 12, 2022•57 min•Ep. 56
In this episode of the Translation Company Talk, we are very excited to be discussing a topic of great interest that receives very little coverage and attention in the translation industry. Nic McMahon joins us to talk about how language solutions companies create value and define it in a way that their customers understand and relate to it. He dives deep into how his organization has adopted an outcomes-based approach to solving language translation gaps for clients across a variety of industri...
May 02, 2022•1 hr 2 min•Ep. 55
Translation Company Talk brings you another exciting interview. This time we sit down with Paula Hunter, who manages the translation and technical documentation teams at Motorola Solutions, Avigilon division, in Vancouver, Canada. She will speak about establishing and building enterprise localization departments. Among the topics covered, we discuss the high level structure of a localization department, the experience of moving localization into engineering function, expanding localization suppo...
Mar 29, 2022•46 min•Ep. 54
In this episode of the Translation Company Talk, we hear from Talia Baruch about Global-Ready-First Product Strategy. Talia shares her “global-ready” and “geo-fit” frameworks for maximizing adoption in new markets at scale. She talks about Localization as a strategic, cross-functional horizontal effort that requires close alignment on MVP priority initiatives across the org. We cover topics such as HQ centralized vs in-country de-centralized teams, building an org structure that enables internat...
Feb 09, 2022•38 min•Ep. 53
In this episode of Translation Company Talk we hear from Carla Itzkowich, President of International Contact Inc., about effective translation vendor management. This is a special episode because Carla is joined by Norma Armon, her business partner and her mother and they take a deep dive into the history of translation services in California and how they started their business. Vendor management is an art and a science, Carla and Norma discuss how it has changed over the years and what are some...
Jan 23, 2022•1 hr 4 min•Ep. 52
In our first episode of 2022 season, we discuss eLearning localization with Kristin Gutierrez from United Language Group. While the pandemic has highlighted the need for remote learning across all areas of education, Kristin covers eLearning from a corporate perspective and discusses how it has evolved over the years. From developing an eLearning localization program to intricacies of designing an efficient process, selling eLearning localization, working with a client to identify needs and offe...
Jan 11, 2022•47 min•Ep. 51
In this episode of the Translation Company Talk we sit down with Leigh Turgut, Quality & Compliance Manager from CQ fluency and she talks to us about the principles and benefits of a Quality Management System, the different definitions of Quality within a language translation company. Quality is something we all promise our clients and clients naturally assume every vendor delivers translation with optimum quality, but how do we measure quality? Like in any industry quality issues can arise,...
Dec 19, 2021•48 min•Ep. 50
Translation Company Talk podcast is back with another exciting episode covering the state of legal interpreting sector. The language industry has seen a roll coster effect across all lines of business, but interpreting and in particular the legal sector has seen changes that has affected both service providing companies as well as interpreters. COVID continues to present challenges for in-person meetings and given the nature of legal interpreting, it will evolve rapidly. Luis Echeverry from Cont...
Dec 05, 2021•37 min•Ep. 49
Welcome to another episode of the Translation Company Talk podcast. After a brief break, the podcast is back with lots of interesting and valuable interviews with visionaries and leaders in our industry. In this episode we will be exploring the subject of automation beyond machine translation for companies providing language services. Our guest is Matija Kovač from Taia Translations. Among subjects discussed in our conversation today, we talk about the need for automation, applying different aut...
Oct 31, 2021•52 min•Ep. 48
The localization industry serves clients in numerous other industries. While some are relaxed in their requirements, there are other industries that have very stringent and unique requirements. In this episode, we hear from Alexandra Jarvis, Chief Strategy Officer at Toppan Digital Language about what it means for a language services company to offer its services to clients in regulated industries. She clearly describes what business is like with these industries and how language companies can g...
Aug 30, 2021•23 min•Ep. 47
Starting a business is very hard, but the actual challenge is in managing and growing it beyond the point of plateau that most businesses reach after the initial demand wanes. As the owner and executive of a language company, it becomes imperative to possess the right knowledge and tools to direct your organization including its people, processes and assets to your strategic objectives. Annemarie Rutz, Chief Operating Officer from Milengo talks about what a leader needs to know in order to opera...
Aug 15, 2021•53 min•Ep. 46
Language company owners start their business with a dream and most realize it by working hard and creating value in the process. However, few entrepreneurs actually sit down and think about inevitability and our legacy as we build these organizations. This week on the Translation Company Talk, we talk about the timing of thinking about an exit strategy. Olga Blasco, a veteran industry leader, discusses this subject in depth. In this discussion we cover topics such as planning for an exit, develo...
Aug 12, 2021•1 hr 1 min•Ep. 45
In this episode of the Translation Company Talk, we sit down with Anna Gargiulo, Chief Sales Officer at Toppan Digital Language. It is an interesting and engaging conversation on the topic of customer centricity in the context of language services. Among the many interesting topics we cover customer centricity at the core of LSP strategy, foundation of the right culture, doing the right thing for our clients with competing internal challenges, being able to meet the needs of your client that req...
Jul 19, 2021•51 min•Ep. 44
In this episode of the Translation Company Talk, we cover the Disconnect In Expectations of Buyers and Sellers of Language Services. The author of the The General Theory of the Translation Company, Renato Beninato from Nimdzi Insights, talks in depth about what our industry doesn't understand about the needs and requirements of the buyer side. This is a very timely subject and while covered in most conferences, Renato provides a jargon free and easy to understand way of grasping this concept. Am...
Jul 08, 2021•1 hr 1 min•Ep. 43
In this episode of the Translation Company Talk podcast, we hear from Elsa Sklavounou about the role of technology in the success of a language company. Technology has been intertwined with the delivery and output of language services from a long time, in this interview we cover its impact on today’s language providers. We cover topics ranging from the changing role of linguists to content developers, use of technology in content supply chain, the proliferation of artificial intelligence in cont...
Jul 08, 2021•41 min•Ep. 42
