Off Script: Reinventing customer service with AI
Episode description
Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer service for many years, and has been leading our efforts in building generative AI into the core of the Intercom platform.
You can watch this episode on YouTube: https://www.youtube.com/watch?v=yZgHB9KFl1Y
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https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/fergalreid/
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