Mapping empathy... by Hilary Knight (Reflections from The Three Bells)

Mapping empathy… In this audio essay, Hilary Knight shares the many benefits of empathy in improving an organization’s workflow and enhancing visitor experience – and offers a framework to leverage it.

External references: 

• Frans de Waal, Evolutionary Biologist
• Mario Mikulincer, Psychologist
• Phillip Shaver, Psychologist
• Seung Chan Lim (Slim) at TEDxWellesleyCollege: How Empathy Fuels the Creative Process
• Bill Drayton, Social entrepreneur and CEO

Contributor bio:
Hilary Knight  is a creative leader with over 20 years of experience driving strategy, innovation, and digital transformation for cultural organisations worldwide. Currently a Senior Associate with AEA Consulting, she has held senior roles at the BBC, Channel 4, Film4, and Tate, where she led pioneering initiatives that embedded digital thinking and expanded audiences. +