EP202: Mike Aoki - How Customer Service Can Be A Difference Maker In Your Business
May 05, 2020•25 min
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Episode description
How do you deliver excellent customer experience? Our guest, Mike Aoki, who is the President of Reflective Keynotes Inc., has some strategies. With over 20 years of customer service experience, he believes the consistency of getting to know your customers and giving them positive emotions can bring great success to your business. During this episode, you’ll discover…
- Why customer experience matters
- Why you need to focus on the feeling that you create
- The importance of instilling your passion to your staff
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