96: "Are you undervaluing your customers?" with Bain & Company's Rob Markey
Jan 14, 2020•1 hr 9 min
Episode description
Listen to this thought-provoking discussion between Michael and Rob Markey, Bain and Company's partner.
Rob Markey, a partner and director at Bain & Company and the founder of the firm’s Global Customer Strategy and Marketing practice. He is a co-author of The Ultimate Question 2.0 and is the host of the Net Promoter System podcast. He is based in New York.
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