Is trust the missing ingredient in your salon or spa’s team dynamics? In this episode, Brie and Chandra reveal how a lack of trust can quietly derail operations—and what you can do to fix it. Highlights include: The game-changing principles of T.R.U.S.T.: Transparency, Respect, Understanding, Support, and Teamwork. Real-life stories of how trust transformed struggling teams into thriving powerhouses. How clear boundaries and regular check-ins can build trust and boost efficiency. Practical tips ...
Jun 18, 2024•35 min•Ep. 13
Is your “day off” just another day on? In this episode, Brie and Chandra get real about why salon and spa owners struggle to unplug and how it’s holding you back from both freedom and business success. Highlights include: The Myth of Time Off : Why answering emails and managing through social media doesn’t count as a break. Trust vs. Control : How to stop micromanaging and start delegating with confidence. Decision Layers That Work : Learn the game-changing structure to distribute responsibiliti...
Jun 11, 2024•55 min•Ep. 12
Is your salon or spa’s social media pulling in clients—or pushing them away? In this episode, Brie and Chandra dive into the do’s and don’ts of social media marketing to help you stand out in the beauty industry. Discover: Why your feed might be costing you client retention—and how to fix it. The art of creating scroll-stopping content, from killer lighting to authentic captions. How to turn your clients into your biggest online advocates (and bring in more referrals!). Pro tips for engaging wit...
Jun 03, 2024•52 min•Ep. 11
Are your clients leaving your salon feeling wowed—or just meh? In this episode, we uncover the secrets to nailing the final steps of the guest journey so you can create unforgettable experiences that keep clients coming back. You’ll learn: Why the last impression matters as much as the first. How trust and consistency turn one-time visitors into lifelong clients. Pro strategies for retail sales, seamless checkouts, and killer follow-ups. If you’re ready to elevate every touchpoint of your client...
May 28, 2024•35 min•Ep. 10
"Trust starts with the basics—and in this episode of Salon Swagger, Brie and Chandra dive into the essentials of clear communication, client consultations, and service consistency in the salon and spa industry. They share insights on why welcoming clients with genuine warmth and conducting thorough consultations aren’t just niceties—they’re the foundation of building trust and delivering personalized experiences. Plus, they explore how implementing standard operating procedures (SOPs) ensures co...
May 14, 2024•31 min•Ep. 9
"First impressions matter—and they start long before your client walks through the door. In this episode of Salon Swagger, Brie and Chandra break down the art of creating a seamless pre-visit guest experience that builds trust and keeps clients coming back. From crafting clear communication and transparent pricing to ensuring a user-friendly website and effortless booking process, they dive into why every touchpoint matters. They also explore how consistency across the entire guest journey—from ...
May 07, 2024•32 min•Ep. 8
Are your employees sticking around—or stuck in neutral? In this episode of Salon Swagger , Brie and Chandra dive into the transformative power of career growth plans for commission salons. They explore why some salon owners resist structured growth systems and how these plans can create clarity, motivation, and long-term success for both employees and the business. Key takeaways from the episode: Why commission salon owners need career growth plans to lower turnover and boost employee motivation...
Apr 30, 2024•39 min•Ep. 7
Are You a True Leader or Just Another Face at Your Salon/Spa? Let’s keep it real. Owning a salon or spa is more than just being amazing behind the chair. Leadership isn’t automatic—it’s earned. If you’re stuck in the trenches as "one of the team," it’s time to reframe your role. Being a boss means empowering your crew, not competing with them for clients. It’s about stepping up to manage the business, grow your team, and handle the big-picture stuff that keeps the ship sailing smoothly. Excuses ...
Apr 23, 2024•39 min•Ep. 6
"Ever felt like you’re not good enough, even when you know you are? In this episode of Salon Swagger, Brie and Chandra dive into the world of imposter syndrome and how it impacts salon and spa owners both personally and professionally. They share personal stories of battling self-doubt, unpack the psychological triggers like perfectionism and comparison, and explore how imposter syndrome can hold you back from the success you deserve. But it’s not all heavy—Brie and Chandra bring actionable stra...
Apr 16, 2024•33 min•Ep. 5
"Why is mentorship in the beauty industry still misunderstood? In this episode of Salon Swagger, Brie and Chandra get real about the challenges salon and spa owners face, the power of mentorship, and the stigmas that hold professionals back from seeking the support they need. With personal stories and practical insights, they unpack how coaching can transform not only your business but also your mindset. From overcoming industry stigmas to finding a mentor who truly aligns with your values, this...
Apr 09, 2024•46 min•Ep. 4
Where do you draw the line? In this episode of Salon Swagger, Brie and Chandra dive into the game-changing power of setting boundaries as a commission salon or spa owner. 💡 From managing staff dynamics to navigating tricky client interactions, they explore how boundaries aren’t just about saying 'no'—they’re about protecting your mental health, preventing burnout, and creating a thriving work-life balance. 🚀 The duo shares personal stories and actionable tips on everything from separating the ...
Apr 02, 2024•42 min•Ep. 3
Are you the leader or just another face in the crowd at your salon/spa? Let's keep it real for a moment. Many dive into salon/spa ownership, fueled by passion for their craft, assuming it automatically makes them top-notch bosses. But here's the lowdown: running the show requires more than just talent behind the chair. You've got to step into the role of leader, not just another stylist or therapist. When you're always in the trenches, your team sees you as a friend, not a boss. And trust me, th...
Mar 26, 2024•58 min•Ep. 2
Is your salon or spa drowning in drama? In this episode of Salon Swagger, Brie and Chandra dive deep into the art of turning your toxic salon culture into one of positivity, productivity, and success. You’ll discover: How to spot and stop toxic behaviors that drain your team’s energy. Practical strategies for creating a dream team environment where everyone thrives. The leadership habits that turn negativity into collaboration. How to build a community-oriented culture that fuels success. Get re...
Mar 21, 2024•40 min•Ep. 1
