A session with Operations Director from Party Delights, Julia Dietz
Nov 20, 2020•19 min•Season 1Ep. 1
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Episode description
Pandemic, peak and 2021 retail predictions. In this interview, Andy Hill (Sorted) has an honest chat with Julia about the state of CX, including:
- The people power behind moving all Party Delights European distribution into a German hub in a matter of days.
- How customers are spending less, but buying more often – and what that means for fulfilment.
- How customer expectations can be managed, and delivery promise protected, by agile order cut-offs and delivery options.
Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/
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