A session with Group Head of Customer at musicMagpie, Jonathan Beirne
Dec 08, 2020•15 min•Season 1Ep. 2
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Recorded in September 2020, we caught up with Jonathan to get his thoughts on how customer service offering has needed to adapt during the pandemic. Chatting to Andy Hill, our Sales Director, Beirne talks about enquiry volume fluctuations, as well as how he manages customer contact channels at musicMagpie. The conversation took place pre-peak season, so there are some interesting predictions to review...
Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/
For the best experience, listen in Metacast app for iOS or Android