The Smart Communications Podcast - podcast cover

The Smart Communications Podcast

The Smart Communications Podcast helps busy nonprofit leaders build their communications skills and develop their organization’s voice. Every episode shares insights and practical tips to help you leverage strategic communications to advance your nonprofit’s mission.
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Episodes

Episode 61: What are the six elements your communications need to thrive?

Big Duck’s latest book, The Nonprofit Communications Engine , outlines a simple model for nonprofit communicators and leaders that makes it easier for them to leverage communications in order to advance their mission. Nonprofit CEOs and staff who manage communications can use this book to set clearer goals, guide their planning and activities, identify gaps in their expertise, and discover opportunities to strengthen their communications. In this podcast, Sarah Durham breaks down six key communi...

May 13, 20206 min

Episode 60: Why should your Executive Director prioritize communications?

Communications can have a big impact on many aspects of your nonprofit's mission, from mobilizing activists to attracting donors and other supporters who are critical to your work. Farra Trompeter and Sarah Durham talk about the importance of communications, how to get your executive director to think differently about it, and a few of the principles in Sarah’s new book .

Apr 29, 202018 min

Episode 59: Should your logo stand out or fit in?

Big Duck’s CEO Sarah Durham and Design Director Sandy Zimmerman discuss logos. If you are contemplating a new logo, should you go with expected imagery or go with the unfamiliar? This blog examines the merits on both sides and shows how a little bit of both can help your brand shine.

Apr 15, 202012 min

Episode 58: Interviews, focus groups, or surveys: which should you use?

How does your brand resonate with your participants? Sarah Durham and Big Duck’s Senior Strategist Laura Fisher discuss the ins and outs of interviews, focus groups, and surveys. Learn how you can conduct your own research, make your focus groups more diverse, and how to get more accurate responses.

Mar 18, 202024 min

Episode 57: What should your nonprofit’s communications really achieve?

Big Duck’s latest book, The Nonprofit Communications Engine , outlines a simple model for nonprofit communicators and leaders that makes it easier for them to leverage communications in order to advance their mission. Nonprofit CEOs and staff who manage communications can use this book to set clearer goals, guide their planning and activities, identify gaps in their expertise, and discover opportunities to strengthen their communications. In this podcast, Sarah Durham breaks it down....

Jan 22, 20207 min

Episode 52: How do you make sure your events and recordings sound good?

Marcus dePaula , audio expert and producer of Big Duck’s podcast, gives insight into the right audio professional for your team, the best mics to use, how to present your sound, and how to make people listen in to your content. Hear how you can up your recording game.

Dec 04, 201912 min

Episode 51: Who is your Director of Second Impressions?

Making sure your clients and other key stakeholders are happy can be difficult. What do they really need and want from you? Tune in to understand how to be more mindful about engaging donors and clients every step of the way with Sarah Durham and Farra Trompeter .

Nov 20, 201913 min

Episode 49: How can your communications team apply inclusive branding?

Big Duck’s Farra Trompeter and communications professional Chris Tuttle discuss the importance of captions and alt titles, how to use color palettes, creating an inclusive team, and specializing your communications. Listen in to learn how your communications team can be more inclusive.

Nov 07, 201918 min

Episode 48: How can you design when you’re not a designer?

Big Duck pros Sarah Durham and Claire Taylor Hansen discuss the do’s and don’ts of design—how and when to use white space, how less is more, typographic hierarchy, and staying on-brand with little frill to get in the way. Listen in to learn more about how you can design as a non-designer for your nonprofit.

Nov 06, 201916 min

Episode 46: How do you involve your community when rebranding?

“You’re never going to get 100% buy-in...” is one of many lessons Elisabeth King, Director of Communications for Lycée Français de New York , learned during her organization’s rebrand. Over two-plus years, she oversaw a process that thoughtfully involved over 2,000 people—students, parents, teachers, and staff. Listen in to hear how she undertook this complex change management process and navigated buy-in. You’ll get tips for involving your community in a significant organizational change, too....

Oct 09, 201924 min

Episode 45: How can your staff co-create your brand?

Ambar Mentor-Truppa , VP of Communications at the Shriver Center on Poverty Law, chats with Big Duck’s Gil Mejia and Sarita Joseph about the rebranding process. Formerly a communications consultant to nonprofits, Ambar shares her collaborative approach, ensuring all key stakeholders have a say in the decisions that affect them....

Sep 25, 201913 min

Episode 44: How should you work with freelancers?

Sandy Zimmerman, Big Duck’s Art Director, shares her experiences freelancing for nonprofits and managing new freelancers at Big Duck. She offers tips for organizations looking for freelance designers and writers, including where to find them, how to vet them, and logistics around hiring.

Sep 11, 201915 min

Episode 43: How do you let your community speak for you?

Michael Hoffman, CEO and founder of Gather Voices, shares his perspective on how nonprofits can harness community-made video to create more engaging, honest, and diverse content. His new tool allows nonprofit communications teams, large or small, to collect, manage, edit, and publish videos submitted by the communities they serve.

Aug 28, 201914 min

Episode 42: How do you use the media for advocacy?

Vince Warren is the Executive Director of the Center for Constitutional Rights and a frequent guest on MSNBC, Democracy Now, CNN, and other news channels. He joins us to talk about communications as a tool to advocate more effectively. He shares an example of how CCR leveraged the media to shift public views about stop-and-frisk in New York City, tales from appearing on FOX News, and recommendations for media relations rookies....

Aug 14, 201912 min

Episode 40: How can you be a better writer?

Dan Gunderman was Big Duck’s Creative Director and Senior Copywriter for over 12 years. Before moving to Scotland, he sat down with us for a conversation about writing for nonprofits. He shares two simple rules for nonprofit writing, key differences between writing and editing (and how to do both well), and simple tips busy people can put into action right away.

Jul 17, 201921 min

Episode 39: How can you get your team to stop fighting like cats and dogs?

Farra Trompeter, Big Duck’s Vice President , and Chris Tuttle, digital engagement strategist , bring their respective love for cats and dogs to the analogy of fighting communications and development teams. Hear how they create cross-departmental alignment and collaboration.

Jul 03, 201920 min

Episode 38: Can chatbots improve donor experiences?

Alice Hendricks is the CEO of Jackson River , a firm that helps nonprofits harness the power of technologies to achieve their goals. In this mind-blowing conversation, she shares how the consumer marketing space is using technology (chatbots, artificial intelligence, and more) and outlines how nonprofits can apply those tools to create more personalized and relevant experiences for supporters.

Jun 19, 201919 min

Episode 37: Are your internal communications values-driven?

Elizabeth Toledo, President of Camino Group and former Vice President of Communications at Planned Parenthood, is a crisis communications expert. She discusses the biggest internal communications challenges she’s seen and how strong values alignment can help nonprofits communicate more effectively internally and externally, especially about social issues and controversial topics. Plus, she shares recommendations for nonprofits looking to advance diversity, equity, and inclusion in the workplace....

Jun 05, 201919 min

Episode 36: Do you need a capital campaign consultant?

We sat down with Andrea Kihlstedt and Amy Eisenstein , capital campaign experts with over 50 years of collective experience in the fundraising space, to talk about their new project: the Capital Campaign Toolkit. They discuss how the model of capital campaign development is changing—from nonprofits relying on consultants to lead the process to embracing online resources and tools staff can use themselves. Listen to learn more about what kinds of nonprofits can benefit from the toolkit and when c...

May 22, 201913 min

Episode 35: Does your nonprofit need a new logo?

Claire Taylor Hansen, Big Duck’s Creative Director, helps nonprofits answer the age-old question: Do we need a new logo? She discusses signs that a logo might need to change, the power of using visual elements—typography, colors, patterns, and more—consistently and well, and shares a simple exercise in-house teams can do to assess whether their nonprofit’s materials align with communications goals. If you want more resources to help you ensure your nonprofit’s brand is understood and applied con...

May 08, 201914 min

Episode 34: How can you make a lean team more effective?

Christine Hughes, Vice President of Institutional Advancement for Burke Neurological Institute , is a world-class fundraiser and scientist with extensive experience in the biomedical field. Christine is in the process of building the Burke development and communications departments—and their pipeline of donors—from the ground up using precision communications. By applying this strategy, she’s built a lean and efficient in-house team with a passionate network of consultants to fill in the gaps. T...

Apr 24, 201915 min

Episode 33: Should your organization produce a PSA?

Stephanie Paul, Vice President of Marketing and Development at the American Parkinson Disease Association , sits down with Sarah Durham to discuss her experiences creating PSAs and shares lessons learned along the way. Tune in to learn how APDA uses their PSAs as tools to raise awareness, reach new audiences, gather stories, and change perceptions about Parkinson’s disease.

Apr 10, 201919 min

Episode 32: What data really matters?

George Weiner, Founder and Chief Whaler of Whole Whale , a social impact tech company, sits down with us to discuss all things data—why it matters for nonprofits, what data to pay attention to, how to visualize and share it, and how to get started with Google Analytics. This is a must-listen if you’re a nonprofit communicator responsible for collecting and measuring data related to your mission, or a nonprofit leader looking to foster a more data-driven culture at your organization....

Mar 27, 201914 min
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