The AI Customer Service Rep, with Nikhil Kansal

In this episode of the Scratch Agency Podcast, we sit down with Nikhil Kansal, the co-founder of Cara, to explore how AI is transforming the insurance industry. 🚀

🧠 From his deep experience in the insurance space to the creation of Cara, Nikhil breaks down how this innovative tool is helping agencies simplify complex tasks like policy comparisons, certificates of insurance (COIs), and more.

🔧 Learn how Cara seamlessly integrates with management systems like Hawksoft and Applied Epic, and how agencies can get started with it in just a few steps.

📌 Timestamps:

(00:00) – Introduction

(02:10) – Nikhil’s background in the insurance industry

(07:54) – Cara’s learning capabilities vs. other AI tools

(08:23) – Integration with systems like Hawksoft, Applied Epic

(14:57) – Helping with policy comparison and COIs

(21:58) – Setting up Cara for your agency

(27:38) – How to evaluate AI tools for your business

(29:05) – Cara’s broader use cases beyond COIs

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