Ep. 295 How to Defuse an Angry Customer
Create a positive customer experience. Joe Pici will show you not only how to peacefully resolve a tense situation but also describe how to re-establish a loyal client relationship.

Create a positive customer experience. Joe Pici will show you not only how to peacefully resolve a tense situation but also describe how to re-establish a loyal client relationship.
Complaining never solves anything. In fact, it increases stress. Joe Pici will show you how to get our of your own way to accomplish more, attain higher goals, and turn your day around.
How to Design Your Own Company - INTERVIEW with Dr. Timmothy M. Williams Sr. an Executive Business Coach, Leadership Development Expert, and founding member of the Organization Transformation Group, LLC . Dr Williams will show you have to Improve Engagement, Reduce HR Legal Risk, and Retain Top Talent
Regain your passion, find your purpose, and positively impact others. Joe Pici explores how to develop both success and significance.
Success Begins in the C - Suite INTERVIEW with Business Consultant and CEO of Protrainings, Ken Trupke. He has developed a method of helping motivated leaders understand where they’re stuck and put the systems and structures in place to align their team around key targets, improve communication, and get things moving forward again.
Leveraging Strategic Alliances - Joe Pici will help you gain brand recognition and incase your bottom line thru setting up successful strategic alliances with individuals and companies.
Author of the book “Thrive: Strategies to Turn Uncertainty into Competitive Advantage”. She will help you see how uncertainty generates opportunity. Meridith has been named one of the top 15 business growth experts to watch, top 41 motivational sales speakers, and top sales expert by LinkedIn.
Turn your prospect into a loyal, repeat client. Joe Pici will show you how to be on time, every time.
Joe Pici shares his BEST TIPS on using the PHONE to generate hot prospects.
What does the word 'rapport' mean to you? Joe Pici shares what it takes to establish and maintain rapport for increasing sales and improving customer experience.
The consultative sales often involve a longer sales process. Joe Pici shares strategies for closing the deal and increasing up-sales.
Avoid walking into the trap of closing too soon, too late, or not at all. Joe Pici will help you recognize buying signals as he provides techniques for closing more deals.
Don’t just sell - Deliver an Experience: INTERVIEW with Pegine who is a leadership speaker, Best-selling author. Award-winning Businesswoman, Pegine is an advisor to US Presidents and Fortune 500 executives on women in business and women in leadership called to lead.
This is part 2 in Joe’s series on making New Year's Resolutions. Today he’ll challenge you with “NO” resolutions.
What is the ONE THING you wish you had known...? You’ll be surprised at the answers! Joe Pici shares in his interviews with 5 guests, each successful in their field, who answer the question “What is the one thing you wish you had known before your got into your business or career."
It’s that time of year when we all begin to think about New Year’s Resolutions. Joe Pici will show you how to make and follow through on your New Year's Resolutions.
You’ll enjoy these motivational moments with Joe Pici as he inspires and challenges you to reach for the future you want.
Joe Pici gives tips and insights into how to navigate and embrace change.
Interview with Krystal Parker, author of the new book, "The Best Robot Wins". Krystal, a business consultant and owner of Intent & Impact and president of the US Christian Chamber of Commerce, shares how to build trust in your organization.
Does it drive you crazy when your client changes their mind or just says "NO"? Joe Pici shares his best techniques for handling disappointment.
INTERVIEW with Joshua Washington, business consultant and executive coach - How to move from employee to entrepreneur - Serve Your Audience.
It's that time of year when we tend to reflect and analyze for making choices in the coming year. Joe Pici explores developing a process for discernment.
Joe Pici shares his dynamic interview on the Networking RX podcast .
Joe Pici will encourage you to develop the habit of thankfulness.
Joe Pici helps you assess the health of your business and prepare for the new year.
Be the Come-Back Kid as Joe Pici shares his best practices for increasing perseverance in sales and business.
Greater Productivity with Less Time & Stress - INTERVIEW with Curt Mercadante, Branding Expert & Business Coach. Curt helps entrepreneurs and wannapreneurs design, manifest, and grow their freedom businesses.
Discover what you might be missing! Pici & Pici Rapport Mastery Sales System provides clients the skills to increase sales, cook more appointments and close more deals!
INTERVIEW with Tom Fulmer, serial entrepreneur. Successful Entrepreneurs Create Systems - Tom shares gems like, "If you want something done right, hire the right person to do it - and ONLY RARELY is that person YOU!"
Discover what will help you move the needle. Joe Pici introduces best practices for performance management and metrics.