After broadcasting 170 shows of the RIMproReport, we’re announcing a major change to the format of the show going forward. For the last few years, this has been a weekly show. Going forward, we’ll offer the show as a monthly or even bi-monthly show. I’ll explain more on the show today. And there’s a couple big industry news items to catch you up on as well. Finally, we’ll say our official goodbyes to our longtime sponsor. It’s just a short show today. Enjoy! Special Thanks to our Exclusive Show ...
Jan 31, 2014•14 min•Ep. 170
As web marketing evolves and grows in its importance as a lead generation device for RIM service providers, it is important to know and understand how to improve it in your business. On the show today, I pull the WebVitality team here at Flourish Press into the RIMproReport studio and put them on the spot. I ask them a bunch of questions related to each of their expertise. This elite team of web marketers talks about what they see and deal with every day specific to web marketing for RIM service...
Jan 23, 2014•51 min•Ep. 169
The secure information destruction industry continues to grow and change in significant ways. NAID , the industry association, is often at the forefront of the many facets of this growth. 2013 was a big year for NAID and the industry, and by all indications, 2014 is shaping up to be another big year for the industry. Bob Johnson, CEO of NAID , joins us today to discuss as much as we can possibly fit into 30 minutes. Compliance changes, the work NAID is doing at a legislative level, Shred School ...
Jan 16, 2014•42 min•Ep. 168
On the show today, I’m going to review the major industry events of 2013. This can be helpful to you, as it will provide you—in a relatively quick fashion—an overview of what happened in the RIM industry in the past year. When you know the history and context of what happened in our industry, you can be aware of the possible trends and what may happen in the year that lies ahead. We’ll chat about the major acquisitions, the key executive moves, and some of the peripheral trends that are shaping ...
Jan 09, 2014•29 min•Ep. 167
Our guest today is part of the family in one of the most well-known family businesses in the greater RIM and shred services industry. Bowman Richards is Vice President at Richards & Richards of Nashville, TN. Bowman is the eldest son of Steve Richards, an industry icon. Today we talk to Bowman about growing up in a family business. We discuss the benefits and struggles of this kind of environment from his point of view. During our discussion, Bowman outlines a very insightful set of items to...
Dec 19, 2013•41 min•Ep. 166
This is the fourth and final installment of our RIMproLive Europe event, which was recorded onstage at the European Information Management Conference. NAID-Europe and PRISM International hosted this event in Amsterdam last month. You’ve had a chance to listen to my interviews with Anthony Pearlgood of PHS Data Solutions , Marc Delhaie of Iron Mountain France , and Dennis Barnedt of the Oasis Group in the last few weeks. Today, you’ll get to hear the final part of the keynote event when I brought...
Dec 12, 2013•29 min•Ep. 165
This is the third installment of our RIMproLive Europe interviews which were recorded on-stage at the European Information Management Conference. NAID-Europe and PRISM International hosted the event in Amsterdam last month. You’ve had a chance to listen to my interview with Anthony Pearlgood of PHS Data Solutions and Marc Delhaie of Iron Mountain France in the last couple of weeks. Today, you’ll get to hear the third and final interview of the keynote that I conducted. This week, you’ll hear fro...
Dec 05, 2013•24 min•Ep. 164
The European Information Management Conference, hosted by NAID-Europe and PRISM International, was held a couple of weeks ago in Amsterdam. I had the distinct pleasure of interviewing three executives of large European RIM companies as part of the conference keynote. The keynote was called RIMproLive Europe. Last week you got to hear the first of those interviews with Anthony Pearlgood of PHS Data Solutions. Today we’ll meet Marc Delhaie, the Managing Director of Iron Mountain France . Marc has ...
Nov 27, 2013•20 min•Ep. 163
The European Information Management Conference, hosted by NAID-Europe and PRISM International, was held last week in Amsterdam. I had the distinct pleasure of interviewing three executives of large European RIM companies as part of the conference keynote. The keynote was called RIMproLive Europe. Over the next few weeks, I’m going to replay the interviews. Today we’ll meet Anthony Pearlgood, Managing Director of Data Solutions for PHS Datashred , PHS Records Management and Capital Capture . PHS ...
Nov 21, 2013•28 min•Ep. 162
In our industry we talk a lot about disaster recovery. We sell our services as a way to prepare for it. But what if it really happened to you? What if you had a major flood? What about a sprinkler system failure? Are you ready for that? Or what if a client of yours called experiencing the same thing? Do you have an immediate plan of action you could take? Would you know what to do? We’re going to talk about all those things today with Mark Rocco, Vice President of Document Recovery Services with...
Nov 14, 2013•38 min•Ep. 161
A meeting with his lawyer opened his eyes to a brand-new business opportunity. And after researching it, he launched a RIM service business. Ron Bush started DRD Information Management back in 2004. Based an hour southeast of Chicago, DRD provides a full range of records and information-related service offerings. In the interview today, Ron shares his story, but more importantly his perspectives on the business. I love how he describes his business and his beliefs about how to support his client...
Nov 07, 2013•42 min•Ep. 160
This week I am pleased to replay an interview I did with Kristjan Backman and Patti Bowles, who own and operate Phoenix Recycling in Winnipeg, Manitoba, Canada. Their story is one of perseverance, love, and cool ways to make decisions. I think their conversation near the end of the interview about their adventure together is wonderful. And in all this, they’ve created an incredible RIM service business for themselves. We also get you caught up on the latest industry news. Enjoy the show today. N...
Oct 31, 2013•40 min•Ep. 159
You might think that being involved in the hit British TV show The X Factor and hanging with Simon Cowell on the set would be quite glamorous. But for Charlotte Williams, it’s all just part of a great story that eventually led her to our industry. Charlotte is the PR and Marketing Manager for Shredall & SDS based in Nottingham, England. Shredall & SDS did some pretty cool things before she arrived. But when Charlotte showed up, she brought some focus and direction to the company as well ...
Oct 24, 2013•31 min•Ep. 158
Every business that has created some degree of success in their market has taken specific actions to get them there. If you are willing to look for those clues, you can often leverage them in your own business. Nate Segall of AccuShred , a full service shredding and destruction services company based in Toledo, OH, has led his company to abundant success. Today on the RIMproReport we learn his story and dig into some of the things he’s done to drive that success. Nate talks about learning the im...
Oct 17, 2013•40 min•Ep. 157
Everyone in the RIM industry has a story and each story is proof that it is possible to become successful in this business. Today, you’ll hear the story of Don Adriaansen of Titan Mobile Shredding . Don and his partner have built a successful shredding and destruction business in the greater Philadelphia area that includes mobile and plant operations. Titan has been recognized as one of the fastest growing companies in the Philadelphia area. Don talks about how they achieved that recognition as ...
Oct 10, 2013•35 min•Ep. 156
While he never officially left the industry, many are saying that Ray Barry is officially “back” with the recent announcement that he is joining NAID as their Chief Shreducation & Member Relations Officer. You may remember Ray from Total Training Services, Shred School and more. He was on the board of NAID and served as Board President a few years ago. Last year Ray joined Access as VP of Sales in their Eastern Region and subsequently sold the Shred School brand to NAID. Today, Ray joins us ...
Oct 03, 2013•28 min•Ep. 155
This is a replay of an interview I conducted with Dennis Barnedt, CEO of the Oasis Group headquartered in Dublin, Ireland. Dennis is also a Director and the Founder of Access . Dennis has a long and storied career in the RIM world and has become one of the leading movers and shakers in the global RIM services industry. Not only will you get a chance to hear his story, Dennis also shares the Five Big Management Things that he uses to steer and guide the decisions and choices he makes in the busin...
Sep 26, 2013•39 min•Ep. 154
She’s one of the most known and loved vendors in the commercial RIM industry. She and the company she represents have been major contributors to the advancement of the industry. Fact is, they’ve been in the industry a very long time. Lori Palmer is the Executive Vice President of REB Storage Systems International , a global racking and storage systems integrator. Despite a pretty tough economy over the last few years, REB continues to grow and flourish. Lori discusses some of the cool things hap...
Sep 19, 2013•40 min•Ep. 153
With just over five years in the RIM services business, Vince Fuemmeler is doing some really cool things at Information Management & Securities (IMS) located in Mexico, MO. Along with shredding, Vince has added hard copy records, scanning and imaging as well as software and cloud related services to his suite of offerings. As a relatively young RIM entity, IMS has focused on selling Information Management services, not just paper related services. Vince will talk about how he founded the com...
Sep 12, 2013•34 min•Ep. 152
As mergers and acquisitions continue to transpire in the RIM services industry, the value of a strong advisor and broker becomes more and more important. Bill O’Shields spent many years as the CFO of Recall, driving their initial acquisitions in the US market. He then went on to build a national powersports retailer through acquisitions before moving into his current role as a Mergers and Acquisitions Advisor and Broker with VERCOR . On today’s show you’ll learn Bill’s story as well as some of t...
Sep 05, 2013•38 min•Ep. 151
Richard Reese has been one of the most influential people in the entire RIM services industry. From the time he joined Iron Mountain in 1981 until the spring of this year, Richard led a company and an industry to unprecedented heights. His influence is significant in the services we offer, the associations we are a part of, and the amazing business world we live in. While many in the greater RIM industry compete with Iron Mountain on a daily basis, Richard’s success and story is worthy of applau...
Aug 29, 2013•1 hr 9 min•Ep. 150
Today is a great opportunity for you to get a glimpse into the mind of an IT Director. If you’ve struggled to figure out how to get their attention or sell to them, this show will be very instructive for you. John Gilbert, Director of Information Technology at Sunfood , a San Diego company that sells organic raw foods and super-foods, joins us to share his experience and perspectives. He’ll help you to understand what his average day looks like. And you’ll learn how much work he has to do to get...
Aug 22, 2013•42 min•Ep. 149
He got his start in his family’s moving business until his Dad showed an interest in records storage in the late 1980’s. After mapping out a detailed business plan and a small $20K loan, William (Bill) Palisano started Lincoln Archives in Buffalo, New York. This year will be Lincoln Archives’ 20th year in business! Since it was founded, Lincoln Archives has had “one goal and one purpose” which is to protect their clients’ organizations by safeguarding their information. They store it, back it up...
Aug 15, 2013•39 min•Ep. 148
He started out as a teacher until he was laid off and got a job as a temp worker with a record center. Over 20 years later, he now holds a doctorate that deals directly with the RIM industry professionals. Dr. Michael Huff has over 26 years of hands-on operations, management and consulting experience in the records and information management industry. Currently, he serves as Vice President and Privacy Officer at File Keepers , LLC in Los Angeles. He holds a doctorate in Organizational Leadership...
Aug 08, 2013•37 min•Ep. 147
One of the few entrepreneurs in Kenya, our guest today is Marilyn Kamuru, the founder and managing director of eManage Africa . Based in Nairobi, Kenya, eManage Africa is a leading provider of records and data storage. They use industry-leading records management software and processes to provide an automated, secure environment for your records. Marilyn was born in Kenya and spent most of her life in the U.S. and Canada. Seven years ago, she left her career as a lawyer in New York to start eMan...
Aug 01, 2013•36 min•Ep. 146
A veteran data industry service provider, our guest today is Tim Goodwin, the founder and CEO of The Data Center . The Data Center, which is based in Rockford, IL offers a full range of data protection services. Tim made a strategic decision years ago to only service clients with data focused solutions. To this day, that has not changed. The Data Center has evolved into co-location, cloud services and disaster recovery consulting as they have grown. Along with Tim’s story – which is instructive ...
Jun 27, 2013•43 min•Ep. 145
Our guest today has actually been involved in Watergate, Whitewater, and Worldcom but not in the way you might expect. He’s done detective work with the data. Chris Muller got his start in 1978 when he was in charge of software development for a financial printing company. The things he learned there were the seeds to the birth and growth of his current business. As the Founder, Owner and CEO of Muller Media Conversions Chris spends his time extracting and translating data from old media. This m...
Jun 20, 2013•43 min•Ep. 144
He’s been part of our RIM world as the owner of a records management business and also a shredding and destruction business in Cincinnati. So, he’s one of us. But while still deeply connected, those businesses are no longer a part of the equation. Now, Will Scott is creating some seriously cool results as the Inventor, Chief Designer and CEO at BlegalBloss , a company he founded and leads today. Will has revolutionized the cardboard box industry with numerous patents and innovative approaches to...
Jun 13, 2013•34 min•Ep. 143
The silver recovery business has often been tarnished with a bad reputation. But there are those who have worked to change the perceptions and deliver a reputable service over the years. Lon Rudnitsky , the Film Wash Partner at Pyromet grew up in the silver business. He knows the silver recovery industry inside out. As someone actively involved in it, Lon sheds some light today on what the silver recovery process entails, how companies like Pyromet and others like them work, as well as the ways ...
Jun 06, 2013•34 min•Ep. 142
Whack-a-mole. You know the game where the mole pops its head up and you have to hit it as quickly as you can? Do you feel like your business world looks a lot like that? There is a better way! You can systemize your business so it will grow and flourish without sucking up every ounce of energy you have and every minute you possess. Sam Carpenter used to run himself ragged as the President of Centratel , one of the largest commercial telephone answering services in the USA. He then discovered the...
May 30, 2013•48 min•Ep. 141
