TRAILER: The Empathy Exchange

This podcast is specifically crafted for seniors care leaders, staff, and the families of residents, who share the common goal of the best possible care for their loved one who is now a member of a seniors care community. It's about the ever-important, but often tumultuous relationship between seniors care staff and management, and the families of residents.

Join host Deborah Bakti – a former executive in seniors care for 11 years, and a family member three times over, with her dad, mom, and husband all having lived as residents. She’s seen what it’s like on both sides.

In each episode, we'll explore both the family and staff perspectives, shedding light on the emotions, expectations, and sometimes the disappointments that arise from the friction in these relationships. Through heartfelt conversations, personal anecdotes, and expert insights, we aim to foster a deeper understanding of the diverse perspectives that shape senior care environments.

Subscribe and join us every second Tuesday for a new episode.

For more information on Deborah Bakti, visit deborahbakti.com.