In this episode, we’re diving into what it really takes to build a connected, high-performing salon team—from group flow and psychological safety to leadership habits and onboarding systems that scale. If you’ve ever struggled with new hires disrupting the vibe, educator burnout, or wondering how involved you should be as an owner — this one’s for you. We’re talking training, trust, and the strategies that keep your culture strong. 🔗 Links & Resources: Learn more about The Artist Academy: h...
Jul 07, 2025•31 min
Not all numbers are created equal. In this episode, we break down the metrics that are holding salons back—and the ones that actually drive growth. From service sales per hour to average ticket, we're cutting through the noise and simplifying what matters most. If you're still basing promotions on retail percentage or obsessing over rebooks at checkout, this one’s for you. Learn how to shift your focus, coach with clarity, and make data work for your team—not against them. 🔗 Links & Resourc...
Jun 23, 2025•26 min
In this episode, Gordon Miller returns to the podcast for a thought-provoking conversation on the future of the beauty industry. From tech innovations like AI agents and intuitive salon systems to the realities of leadership, mentorship, and financial transparency, Gordon shares powerful insights rooted in decades of experience. We talk about: • What tech really means for salon owners (and how to embrace it) • The shift from manual management to intuitive automation • The danger of unrealistic m...
Jun 09, 2025•36 min
In this episode, we’re breaking down the AVV Approach—what it really means to be Available, Visible, and Valuable as a leader. From jumping in to help at the front desk to noticing the tiny details that shape the team’s experience, Evan and Chris get real about how small actions can build trust and impact culture. You’ll hear insights on: - Why leadership isn’t about hierarchy—it’s about presence - How showing up in unexpected ways earns real equity with your team - What stepping into support ro...
May 26, 2025•20 min
In this bonus episode, we’re fresh off the REFINE Leader’s Retreat and sitting down to talk through what made this one feel different—from emotional breakthroughs and honest conversations to real-time strategy shifts and unexpected team bonding (golf included). We get into: • The power of vulnerability in leadership • What it really takes to build strong team culture • Systems that support—not stifle—your growth • Why authenticity, not perfection, is the goal Whether you're leading a salon, buil...
May 19, 2025•30 min
In this episode, we sit down with salon owner and industry leader Wendy Bélanger for an honest, insightful conversation about leadership, change, and the lessons no one talks about. From opening a second business during a season of personal and professional upheaval to reshaping how she leads her team, Wendy shares what it really means to evolve—and how taking ownership of your mistakes can transform your culture for the better. You’ll hear takeaways on: • Building a business that supports team ...
May 12, 2025•25 min
In this episode, we’re digging into how to handle difficult guests, protect your team, and still win the relationship. We share real stories from behind the scenes—including guests who crossed the line—and break down how to lead with radical ownership while setting clear boundaries for your business. You’ll hear insights on: • How to protect your team without pouring gas on the fire • Why "winning" the argument can lose you the relationship • Handling upset guests with radical candor and care • ...
Apr 28, 2025•22 min
In this episode, Sam Villa joins us for a raw and inspiring conversation on what it really takes to build a legacy in the beauty industry. We talk about leadership, ego, humility, and mentorship, and Sam shares personal stories from his journey—from being told he “should do something else” in beauty school, to becoming one of the most respected educators in the game. You’ll hear insights on: • Managing ego while staying passionate • Coaching vs. teaching (and why it matters) • How to truly conne...
Apr 14, 2025•24 min
In this episode, we dive into authenticity in beauty, personal expression, and the power of individuality—both for stylists and their clients. We also break down how salons can build a social media role, what equipment is actually needed (hint: you don’t need a $20K setup), and the real impact of content creation in the beauty industry. Plus, Ren shares her experience with a viral post, internet trolls, and why going viral isn’t always the goal. 🔗 Learn more about The Refine Network and how we ...
Mar 31, 2025•22 min
Leadership isn’t just about managing a team—it’s about making the right choices, even when they’re hard. In this episode, we break down the real reason many salon owners struggle with leadership, why investing in personal growth matters, and how discipline leads to success while avoidance leads to disappointment. Plus, we share practical ways to develop leadership in your team without feeling overwhelmed. 🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: ...
Mar 17, 2025•18 min
Hiring and retaining young stylists has changed—but has your leadership approach evolved with it? In this episode, we challenge outdated mindsets around new hires, break down tiered commission strategies that work, and tackle the real reason salon owners struggle with Gen Z. From compensation models to company culture, we explore how to attract driven, high-performing stylists and create a clear path for their growth. 🔗 Learn more about The Refine Network and how we help salon leaders build thr...
Mar 03, 2025•18 min
Ever feel like getting your team to tackle the chore list is an uphill battle? In this episode, we break down a simple yet powerful exercise that shifts the mindset from obligation to ownership. By using post-it notes to identify areas that impact the client experience, teams naturally take responsibility for maintaining a space that reflects the brand’s standards. The result? More accountability, stronger teamwork, and a salon that runs like a well-oiled machine. Learn more about The Refine Net...
Feb 24, 2025•15 min
In this episode, we dive into Mel Robbins’ powerful “Let Them” theory—an approach that challenges us to stop wasting time and energy trying to control others. Inspired by Robbins’ wisdom and personal experiences, we explore how embracing this mindset can bring peace, improve relationships, and enhance leadership.
Feb 03, 2025•23 min
Ready to level up your leadership game, salon owners? This episode is all about relatability—the secret weapon for transforming your team culture! We’re diving into an inspiring story about a leader who shook things up by flipping old-school power dynamics on their head and saying, “Nope, I stand for YOU.” Here’s what we’ll cover: • The energy you bring: Are you creating joy or anxiety in the room? • Why relatability matters: It’s the ultimate team-builder. • Lifestyle choices: How they can eith...
Jan 20, 2025•29 min
In this episode, we dive into a thought-provoking discussion inspired by a Brene Brown video about the evolution of leadership: from muscle to brain to heart. We explore how courage, connection, and empathy define modern leadership and share personal insights about pride, humility, and the challenges of leading in today’s world. Reflecting on the Enneagram, personal growth, and lessons from the salon industry, we unpack what it means to truly lead with heart. This conversation is a must-listen f...
Jan 06, 2025•26 min
In this episode, we dive into one of the most challenging aspects of salon ownership: losing team members you thought would be with you for the long haul. From handling the emotional impact of unexpected departures to practical strategies for responding with grace, this candid conversation explores what it means to build and maintain a strong team culture. We also reflect on why people leave, how to learn from their transitions, and the importance of servant leadership in creating an environment...
Dec 23, 2024•24 min
In this episode of The Refined Network Podcast, we dive into why level systems and pricing structures aren’t just about numbers—they’re about creating opportunities. Whether you’re running a salon or any kind of business, having a clear system for growth helps your team feel valued and your business thrive. We break it down: • Why Level Systems Matter: They give your team a clear path for growth, showing them what’s possible and how they can get there. • It’s Not Just About the Money: We talk ab...
Dec 02, 2024•16 min
In this episode, we dive deep into our recent Salon Leaders Retreat. Join Evan and Christopher as they recap the powerful moments, real conversations, and invaluable insights from the event. We kick things off with a fun debate on the one song we’d listen to for the rest of our lives before shifting to the key takeaways from the retreat. Highlights Include: • The Power of Vulnerability: We explore how leaders opened up about their struggles and how this created a supportive community, showing th...
Nov 04, 2024•24 min
In this insightful webinar, Evan, Christopher and Enneagram coach Keanu Trujillo explore how the Enneagram can revolutionize team dynamics and salon growth. Discover how understanding different personality types helps salon owners build cohesive teams, foster better communication, and create a thriving salon culture. We provide practical strategies for implementing the Enneagram, improving leadership skills, and boosting business success. Perfect for salon owners and leaders ready to take their ...
Oct 21, 2024•1 hr 1 min
Salon owners, this episode is for you! We’re pulling back the curtain on the creation of the Artist Academy—a game-changing program designed to transform how you train, develop, and empower your stylists. Join Evan and Christopher as they share the journey from concept to launch, revealing how this training system went from a simple idea to a powerful tool that’s already making waves in the salon industry. Hear from special guests and learn how the Artist Academy is helping salon owners save tim...
Sep 23, 2024•1 hr 14 min
In this episode, Christopher and Evan host Gordon Miller, discussing industry insights, the importance of vision, and the evolution of business models. They introduced topics such as navigating industry challenges with expertise, setting realistic goals, and the significance of financial literacy. Gordon shares personal anecdotes, emphasizes the need for informed decisions, and elaborates on the financial missteps within the industry. They cover contentious topics like tipping, retail product sa...
Sep 16, 2024•47 min
Welcome to the Refine Network podcast! We’re excited you’ve joined us today. In this throwback episode from 2021, we feature a captivating conversation with Jesse Cole, the innovative owner of the Savannah Bananas, a minor league baseball team in Savannah, Georgia. Jesse Cole shares how he transformed a struggling baseball team into a fan-first entertainment phenomenon. Inspired by his mentors, Walt Disney and PT Barnum, Jesse conducted a poll revealing that traditional baseball was seen as too ...
Jul 16, 2024•36 min
In this episode of theREFINEnetwork Podcast, hosts Christopher and Evan discuss their strategies for effectively setting up and managing a team. They share personal experiences from their own companies, emphasizing the importance of morning meetings, referred to as "Muggs meetings." These meetings are designed to set the right mindset, unify the team, set goals, and determine how team members can serve each other. Evan and Christopher provide an example structure for these meetings, including ch...
Jul 04, 2024•21 min
In this podcast episode, hosts Christopher and Evan discuss their leadership journeys, emphasizing the importance of building relationships and equity within their teams. They highlight key principles such as viewing team members as volunteers to better understand their needs, the significance of earning respect and trust over time, and the value of supporting and empowering team members for mutual success. Throughout, they share personal experiences and insights on effective leadership and orga...
Jun 11, 2024•29 min
In this episode of the Refine Network podcast, hosts Evan and Chris discuss a day filled with technical challenges during a live webinar. Despite thorough preparations, they faced unexpected video and audio failures that disrupted their session. The duo emphasizes servant leadership, effective problem-solving, and the importance of strong partnerships in overcoming obstacles. They also touch on the practice of owning up to mistakes and making things right to maintain trust with their audience. T...
May 27, 2024•24 min
Retail Rundown: Profit Booster or Resource Drain? This episode of the Refine Network podcast tackles the controversial topic of how retail can significantly support and grow salon businesses. Despite the sarcasm about the relevance of selling products directly in salons, especially with readily available alternatives like Sephora or Ulta, the conversation dives deep into the reasons and benefits of incorporating retail into salon offerings. Evan and Christopher discuss real examples, emphasizing...
May 16, 2024•28 min
Discussing the importance of luxury customer service in the salon industry, emphasizing the impact of personalized care, culture, and awareness on the overall experience. It highlights the role of the right people and culture over material amenities in creating a luxury customer service experience.
Mar 20, 2024•20 min
In this episode of "The Refined Network Podcast," Evan and Christopher reflect on their recent experiences at the L’ANZA big event, where they launched the Refined Network. They discuss the unique approach of their coaching company, emphasizing their ability to tailor their services to the specific needs of salon owners without imposing a one-size-fits-all solution. They also announce the launch of their Salon Leader Retreats and the Refined Artist Academy training program. Throughout the episod...
Mar 04, 2024•15 min
Get ready for a great conversation as Evan and Erin dive into the exhilarating world of working with your spouse in a salon business. Join us as we spill the tea on starting the conversation with salon owners, share our heartfelt story of love and business, and reveal the secrets to maintaining a harmonious balance between personal and professional lives. Buckle up and get ready to laugh, learn, and be inspired!
Feb 12, 2024•22 min•Ep. 48
In this episode of the podcast, Sally, a renowned educator and influencer in the hair salon industry, talks about her life journey including her time becoming an Instagram influencer and battling with breast cancer. She shares wisdom on setting personal and professional boundaries, utilizing social media beneficially according to personal goals, and surrounding oneself with people who can provide inspiration. The discussion provides insights into her upcoming shows where she hints at providing i...
Jan 31, 2024•38 min•Ep. 49
