In this episode, Blaine walks listeners through a small part of one of his core purpose coaching exercises where the student asks themselves a series of questions that help to reveal some of your core values that help you make choices, whether you know it or not. Listen in and figure out what you’re for!
In this episode, Blaine talks about some of the leadership lessons that came out of the tragic fire at Mann Gulch.
In this episode, Blaine goes over 7 things appraisers should be doing right now to build a better business, get more private appraisal orders, build a solid fan base, and be more profitable.
In this diamond mining episode, Blaine talks about the Japanese calligraphy symbol called Enso, the brushed circle that represents the perfection of imperfection, Wabi Sabi, in the all important concept of Maai: vital interval in Japanese.
In this episode, Blaine talks about the 5 things we cannot control in life and how to put some of what is going on in the world today into perspective. The current Covid-19 pandemic has swept the world and the markets are in free fall, people are scared, businesses are closing, and many are justifiably anxiety racked. Blaine also talks about the 3 types of expenses to be cutting at this critical time.
In this episode, Blaine talks about what happens in the body when we give to another person. There are a variety of benefits to one’s health and well being by giving freely of our time, money, uplifting attitude, and other resources. There are also some rules! If you want to ‘do’ giving the right way, you must follow the rules! Listen in and write them down if you want to get all of the benefits from being a benevolent giver!
In this episode, Blaine talks about why to have a customer bill of rights and how to have a competitive advantage in the marketplace. In a heavy social media and internet world, customers and clients are craving human interaction and great customer experiences. You MUST have a Never/Always list within your organization if you want to ensure delivery of the absolute best client and customer service. Have pen and paper ready, as usual!
In this, the second part of a 2 part series, Blaine goes over the seven types of waste in a knowledge based business. In the first episode, he discussed the concept of Lean Manufacturing and Lean initiatives and how the thought process and practice has been invaluable in his own business. Now he takes it to the next level and shows you exactly what to to look for in your own business to begin value mapping and value streaming your business.
In this episode, Blaine introduces listeners to the LEAN manufacturing and LEAN thinking process utilized by some of the best companies in the world. What began with the Toyota Manufacturing system has morphed into a way of thinking about processes and wast that can be utilized in almost everyone’s lives and businesses. Blaine ties it into the appraisal industry so that appraisers will have an idea of how to implement LEAN into their business to realize more profit, eliminate waste, and live bet...
In this, the final episode of this 3 part series on the Science of Success, Blaine wraps up the episodes with a recap of how the thoughts create emotions, our emotions inform our actions, our actions get results, and then we have more thoughts about our results and it continues this way ad infinitum. Blaine talks about 3 steps to changing the brain, body, emotions, and actions, thus getting better results.
In this episode of Diamond Mining, Blaine tells a story of the time when he learned about the Japanese art of Kintsugi, the art of ‘gold joinery’ or ‘gold repair’ of pottery. The art of Kintsugi is more than just a way to repair broken pottery though, its also a philosophy of highlighting the flaws, imperfections, and the breaks in the nature of the pottery as a way of expressing the most valuable aspects of it. The philosophy carries over to human beings as well and implores us to not be ashame...
In this second part of a 3 episode series on the Science of Success, Blaine goes deep into the science of the RAS, the Reticular Activating System. The RAS is the connection between the body and the brain and gets programmed primarily by us based on our belief systems, our past experiences, and what we expect to see and experience. This is good and bad news! It means we get what we expect and what we think about we bring about! It also means we can reprogram what the RAS brings into our consciou...
In this two part episode, Blaine dives into the ‘science of success’ as it was taught to him many years ago while studying Zen meditation. Blaine has drawn on many teachers, authors, and scientists over the years to gain a deeper understanding of how to program our minds for the things we desire and lead the life we want to lead. There is lots of information in these two episodes so please take notes! These principles are taught in the The Coaching Academy as well, which can be found at https://...
In this episode of the Diamond Mining Series, Blaine talks about why saying, ‘No Problem’, instead of ‘You’re Welcome’ in a service scenario may be sending the wrong message!
This is part two of the 2 part series on the Top 10 Reasons to hire a good business coach. Blaine Feyen, life and business coach to the appraisal, real estate, and lending industries, follows up last week’s episode with reasons 6 through 10 on why to hire a coach and be mentored. There are many more reasons than 10, but Blaine goes over 10 really good reasons why EVERYBODY needs a good coach! Blaine talks about the coaches he hires and why everybody can benefit from a good coach. At the end of t...
In this episode of the Diamond Mining mini series, Blaine asks a valuable question about guarantees in a service industry. Its easy to guarantee a product because you can just refund somebody’s money if they’re not happy. But with some services, like real estate appraisals, an appraiser cant guarantee that everybody in a transaction will be happy and they can’t refund money simply because somebody might not be happy with their appraisal. What they CAN do however, is guarantee several aspects of ...
In this episode, Blaine answers a very common question his company gets about why to hire a business or personal coach. This is not a sales pitch for The Coaching Academy, but instead an in depth explanation about the real value in hiring a business coach for appraisers, real estate agents, lenders, or really any other professions that wants to accelerate their growth, expedite their profitability, increase their time, be held accountable to their goals, help them develop worthy goals, find thei...
In this episode, the first of the new year, Blaine goes over several episodes from 2018 and 2019 that had lots of value for listeners based on the exercises contained in those episodes. One of the episodes covered is the ‘So You Wanna Be An Appraiser Episode’ where Blaine gives some great advice to new or soon to be new appraisers in search of a mentor. The advice is so good, in fact, that this episode should be required listening for all new appraisers, as well as those mentoring new appraisers...
In this, the second annual year end recap, Blaine goes over the top 5 episodes of 2019 based on listener feedback! Happy New Year and much success in 2020!
In this episode, Blaine talks about some of the key questions he asked of himself and his company back in 2009 while doing strategic business and vision planning. That process and the answers to those questions lead Blaine’s company to great success and growth in the appraisal, and business and life coaching industries. Blaine gives listeners the exact questions to ask and ponder to help bring some positive change and growth going into 2020.
In this episode, Blaine discusses the all important process of figuring out what drives you to do what you do. It’s a process made popular by author Simon Sinek in his 2009 book, ‘Start With Why’. In it, Sinek outlines a process whereby on digs through their past to ‘unearth’ the main drivers, the main motivators, the main inspirations, and the big turn offs that make us do what we do. Blaine has trained extensively on this process and has taught it to corporations across the globe. This is a mu...
In this episode of the Diamond Mining mini-episode series, Blaine tells the story of a company named HelloWorld and its CEO, Josh Linkner. The CEO of HelloWorld created a fictional competitor with fake press releases and Wall Street Journal articles to light a fire in the hearts and minds of his employees. Instead of resting on their laurels and accolades as a company in the number 1 spot, they began to ask what their fictional, and real, competitors might be coming up with to stay on the cuttin...
In this episode, Blaine introduces listeners to the infamous ‘Pascal’s Wager’, from the 17th Century mathematician and philosopher, Blaise Pascal. Pascal’s Wager essentially postulates that, even if there is an infinitesimally small chance of something being true, its better to act as if the thing is true since acting as if its NOT true could be very expensive! Listen in as Blaine shows listeners how the wager is used in the climate change debate, how Warren Buffet has used it, and how it might ...
In this mini-episode of the Real Value Podcast Diamond Mining Series, Blaine talks about 2 customer service experiences that emphasize over-the-top customer service that creates a great customer experience.
In this episode, Blaine talks about the science of the brain and how we are simply not capable of multi-tasking as it has been traditionally defined and thought. The brain cannot consciously do two things at once since it must steal mental resources from the same portion of the brain: the frontal lobe. Blaine gives 5 tactics to improve your ability to get things done, and get them done well, without having to slow down to task switch, leaving a little bit of ‘attention residue’ with each prior t...
In this episode of the Real Value Podcast mini-series, Diamond Mining, Blaine talks about their experience at a pro football game and details all of the little things that appeared to be amazing ‘systematized customer service’. Make note of the questions at the end of the show and give some thought to your own business as we enter the relationship and experience economy.
In this episode, Blaine recaps the mindsets and recommendations from episode one for starting your podcast, and then goes over the equipment, the software, and the best hosting options for getting your voice heard through the medium of podcasting. Like episode 1, there are lots of great nuggets and suggestions so have pen and paper handy for notes!
In this new series of the Real Value Podcast, called Diamond Mining, Blaine covers short stories, lessons, anecdotes, books, and ideas that add perspective to our lives and businesses. This episode is about the $6000 egg story told By Todd and Deb Duncan in their book, The 10 Golden Rules of Customer Service.
In this episode, Blaine goes over 5 (or maybe more!) of the things that somebody wanting to start a podcast MUST consider before jumping into the world of podcasting. Podcasting can be a fun and rewarding activity if its done right. It can be a ton of time, effort, and labor if not! Blaine goes over the thinking and planning process, as well as the hardware and software needed to be successful. Listen in and have your notepad ready if you have any interest in starting an appraiser, real estate, ...
In this episode, Blaine introduces listeners to the often repeated idea that we are the sum total of the 5 people we spend the most time with. Blaine takes it a step further, however, and talks about a study that was done indicating that it goes much further than just those 5 people! It extends to friends of friends, even friends of their friends even if you’ve never met many of those people. Blaine explains how in this episode.
