TRP 124: How To Build Rapport and Trust With Client Prospects with Phil Flora

In this episode of The Rainmaking Podcast, host Scott Love speaks with Phil Flora, VP of Sales and Marketing at Leopard Solutions, about building trust and rapport with client prospects. Phil shares insights from his 20+ years in professional sales, emphasizing that people do business with those they trust. He highlights the importance of authenticity, asking the right questions, and setting clear expectations to create long-term client relationships. Key topics include developing a client-centric sales approach, understanding the “buying journey” to align with client needs, and overcoming objections by positioning yourself as a trusted advisor. Phil also discusses how COVID-19 reshaped B2B sales, making virtual communication a key tool for building relationships. He shares actionable strategies for setting proper expectations, leveraging insights to add value, and maintaining consistent follow-up to strengthen client connections. Whether you’re in legal sales, consulting, or professional services, this episode offers practical guidance on fostering trust and driving business growth. Visit: https://therainmakingpodcast.com/ --------------------------------- Phil Flora, VP of Sales & Marketing, Leopard Solutions – Phil has been with Leopard Solutions since March 2020 and oversees all sales, marketing, and client support functions for Leopard Solutions. He has over 20 years of legal industry experience, working previously for ALM, Acritas, and Leadership Connect in a variety of roles but specifically focused on client development, retention, and satisfaction with law firms, legal recruiters, law schools, and legal technology providers.  This show is sponsored by Leopard Solutions Legal Intelligence Suite of products, Firmscape, and Leopard BI. Push ahead of the pack with the power of Leopard. For a free demo, visit this link: https://www.leopardsolutions.com/index.php/request-a-demo/ Links: [email protected] www.leopardsolutions.com https://www.linkedin.com/in/philflora/   Learn more about your ad choices. Visit megaphone.fm/adchoices