Creating a solid follow-up plan is a game-changer when it comes to growing your property management business. By sorting your leads into hot, warm, and cold categories, you can give each lead the attention it deserves. Hot leads need quick follow-up, warm leads need nurturing over time, and cold leads still deserve a spot on your radar with occasional outreach. I’ll also share how my 21-year-old son has nailed his follow-up process, making 200 calls a day and seeing amazing results by sticking t...
Jul 09, 2025•12 min•Ep. 185
What if your next phase of growth didn’t mean chasing more leads but simply looking after the ones you already have? In today’s competitive and ever-changing rental market, focusing on growth alone isn’t sustainable. If you're signing up 30 new properties but losing 35, you’re not growing, you're exhausting your team, making everyone work harder for the same result, and still feeling like you’re getting nowhere. Retention is the smarter strategy. It helps you get more value from the relationship...
Jul 07, 2025•42 min•Ep. 184
Struggling to keep up with consistent content creation for your social media? You're not alone! In today’s digital world, staying visible and engaging on platforms like Instagram and Facebook is crucial for growing your property management business—but how do you keep up without burning out? With the right tools, you can streamline your content creation process and maintain a steady flow of engaging posts without the stress. From designing eye-catching graphics to scheduling posts in advance, th...
Jul 02, 2025•10 min•Ep. 183
What separates a good property manager from a great one? It’s not just doing the routine inspections, collecting rent, or chasing arrears. It’s being able to have deeper, value-driven conversations with landlords, ones that go beyond the usual transactional touchpoints and actually speak to why they became investors in the first place. And that’s exactly what this episode is all about. Many landlords buy investment properties to create financial freedom yet property managers often miss the oppor...
Jun 30, 2025•40 min•Ep. 182
Are you ready for a wake-up call? Property management is evolving at lightning speed, and if we don’t make a shift now, we risk being left behind. But here’s the thing—change doesn’t start with the market, the clients, or the economy. It starts with us. As property managers, we hold the power to shape the future of our businesses, our teams, and our industry. No more waiting for the perfect moment—the moment is now. From embracing new technologies to rethinking outdated processes, the time to tr...
Jun 25, 2025•8 min•Ep. 181
What if the energy you bring to a room was the secret to better client relationships, team morale, and more momentum in your business? We’re not talking fluffy motivation here, we’re talking about real, tangible shifts in how you show up as a leader in your business and life. Because if you’ve ever walked into an office, a landlord call, or a team meeting and felt the weight of low energy then you already know how contagious energy can be. Jason from Tapi (the self appointed Chief Excitement Off...
Jun 23, 2025•34 min•Ep. 180
In today’s fast-paced property world, doing it all yourself is no longer the smartest strategy. Discover how outsourcing key tasks and embracing the right tech tools can completely transform the way you manage properties, boosting your efficiency, strengthening client relationships, and helping you reclaim your time (and sanity). If you’re ready to scale without burning out, this is the game-changing shift your business needs. Kylie opens up about the game-changing shift that allowed her to mana...
Jun 19, 2025•13 min•Ep. 179
What would shift if you finally stopped playing small and owned your worth, especially when it comes to money? In property management, it’s easy to slip into hustle mode. To feel like you have to compete on price, chase clients who don’t value you, and hold back from raising your fees or starting your dream business because it doesn’t feel realistic. But what if the problem isn’t the industry but your mindset? In this episode, I chat with Denise Duffield-Thomas, who is a best-selling author and ...
Jun 16, 2025•50 min•Ep. 178
If you're feeling the weight of stress and overwhelm in your property management career, you’re not alone. In today’s episode, we’re taking a step back and diving into personal insights from a transformative retreat in Bali. How this retreat helped them break free from the stress and overwhelm so common in property management. If you’ve ever felt the pressure of juggling client demands, property issues, and business growth, this episode is for you. We’ll talk about how taking time for yourself, ...
Jun 11, 2025•9 min•Ep. 177
What if the reason your business isn’t growing has nothing to do with your systems or your skills and everything to do with how you see yourself? In property management, we’re experts at holding it all together. Juggling the inspections, the emails, the team questions, the urgent calls. We’re flat out keeping the wheels turning. But somewhere along the way, we start to shrink. We default to ‘doing mode’ and forget how to lead with purpose, confidence, and presence. We tell ourselves we need more...
Jun 09, 2025•57 min•Ep. 176
If picking up the phone makes you feel anxious, sweaty, or full of self-doubt, you’re not the only one. We’re diving into what cold calling really feels like, why so many of us avoid it, and how to rewire your mindset so it actually becomes one of your most powerful growth tools. We get real about the fear of rejection, the pressure to sound “perfect,” and the impostor syndrome that creeps in when you’re trying something that pushes you out of your comfort zone. These fears often stem from old s...
Jun 04, 2025•9 min•Ep. 175
Behind every growth focused property management business is someone working tirelessly to build trust, generate leads, and convert prospects into long term clients. Growing your rent roll isn’t about one secret trick. It’s about showing up on the phones, in the follow ups, and with a message that speaks to the pain points property investors are feeling right now. Whether you’re a property manager who’s wearing all the hats or a full time BDM looking to sharpen your process this episode is packed...
Jun 02, 2025•41 min•Ep. 174
Struggling to turn followers into clients? Your shortcut to smarter marketing. Learn how to blend organic content and paid ads into one powerful strategy that builds trust and gets results. We dive into why organic content, like social media posts, behind-the-scenes videos, and client testimonials, is your secret weapon for building credibility and long-term relationships. It’s all about showing up consistently, offering value, and letting people get to know the real you and what your business s...
May 28, 2025•10 min•Ep. 173
Growth - It’s the one word on every property management business owner’s lips right now but also the one thing that feels harder than ever to achieve. Whether it’s privacy laws, limited building activity, or just the competition out there, growing a rent roll today is tough. Growth isn’t just about more properties; it’s about smart decisions, financial strategy, and knowing when and how to invest in your business. Buying a rent roll can be an incredible growth strategy but only if your current b...
May 27, 2025•39 min•Ep. 172
AI is changing how people search for property managers. Are you showing up where it counts? Discover how tools like ChatGPT are reshaping the way potential clients find and engage with your business. You’ll get easy-to-implement strategies to boost your visibility in AI-powered searches, no tech background required. In this episode of the Property Management Podcast, I dive into the impact that AI tools like ChatGPT and Gemini are having on our industry. As a former sports journalist and co-owne...
May 21, 2025•7 min•Ep. 171
What if growing your rent roll wasn’t about more doors but about smarter numbers? Many property management business owners get caught in the growth trap chasing more properties without realising that profit per property is the true measure of success. If you’re serious about building a sustainable, sellable, and profitable rent roll, understanding and improving your AAMI (Average Annual Management Income) is non negotiable - AAMI is one of the most important metrics every business owner should b...
May 20, 2025•48 min•Ep. 170
Discover how to turn Facebook ads into a powerful engine for brand visibility, lead generation, and long-term business growth. Whether you've dabbled in ads before or written them off as a waste of money, this episode offers a fresh perspective backed by real-world results from a million-dollar real estate brand. The discussion kicks off by tackling the common frustration many property professionals face—spending money on Facebook ads with little to show for it. The truth? It’s not the platform ...
May 14, 2025•11 min•Ep. 169
What happens when you spend years building a business, only to realise you're not set up to sell it, or worse, you’ve been losing income without even knowing? Many real estate business owners don’t think about selling until they’re ready to walk away and by then, it’s often too late to fix what’s broken. Trust accounts might not be compliant, agency agreements might be invalid, and hidden income could be slipping through the cracks. Whether you’re buying a rent roll or preparing to exit, the way...
May 12, 2025•47 min•Ep. 168
Email marketing is one of the most overlooked tools in the real estate industry, but it's also one of the most powerful. Unlike social media, where you're at the mercy of algorithms, email gives you direct access to your audience and the chance to build genuine, long-term relationships. Whether you're nurturing cold leads, showcasing your expertise, or keeping clients in the loop, email lets you stay front of mind in a personal and consistent way. It's not just about selling, it's about creating...
May 09, 2025•10 min•Ep. 167
Behind every successful business owner is a story you don’t always see, the tough seasons, the unexpected turns, the quiet moments where they feel like giving up but decide to keep going anyway. It’s making big decisions when you’re not sure how things will turn out. It’s sticking with it, even when life doesn’t go to plan. These are the parts of business people don’t often talk about but they matter the most. Building a business isn’t just about strategy, skill or systems. It’s about stamina. T...
May 05, 2025•38 min•Ep. 166
Short form video is no longer just a trend—it’s a powerful tool for real estate agents and property managers to build trust, connect with their audience, and grow their personal brand. In this episode of The Property Management Podcast, we’re diving into how platforms like Instagram Reels, TikTok, and YouTube Shorts can transform your visibility online. Whether you’re new to video or looking to level up your content game, this episode is packed with practical tips on what to post, how to stay co...
May 01, 2025•8 min•Ep. 165
Have you ever felt like you were the only one struggling in your business and life journey? When people open up about their deepest struggles and the moments that challenged them most, it creates a bond like no other. Hearing someone else’s journey reminds us that we’re never truly alone, everyone is fighting their own battles. And somehow, even through the tough times, we all find a way to keep moving forward. And this type of bond is something I experienced recently when I did the Hands Across...
Apr 30, 2025•43 min•Ep. 164
If you've ever held back from showing up on social media because of fear—fear of judgement, not feeling good enough, or worrying you’ll get it wrong—you’re not alone. In this episode, I’m getting real about the mindset blocks that kept me stuck and how I pushed past them to build my brand and grow my businesses. I’ll share the personal challenge that helped me shift gears, the power of consistency, and why showing up—even when it feels uncomfortable—is key to building trust and connection online...
Apr 23, 2025•11 min•Ep. 163
Rent roll growth is one of the biggest challenges in the industry right now. But it’s also one of the biggest opportunities if you do it right. With sales volumes down and margins tighter, building a strong rent roll can create long term stability and recurring income for your business. But many are still guessing when it comes to lead gen and prospecting, or worse, avoiding it altogether. The good news is that you don’t need to be a pushy salesperson to grow your rent roll. With a clear process...
Apr 21, 2025•38 min•Ep. 162
If you’re a property manager trying to grow your business, attract more clients, or finally build that personal brand, social media can feel overwhelming. There’s pressure to show up, post consistently, and know what’s trending… all while running a busy portfolio or managing a team. And let’s be honest, putting yourself out there online can be downright terrifying. But the truth is, social media has become one of the most powerful tools to grow a property management business. It builds trust, cr...
Apr 16, 2025•13 min•Ep. 161
Have you ever felt like you are juggling a million tasks? I’ve been there too! Often we are running on caffeine and chaos with things still falling apart or falling behind and you feel like you just can’t keep up. Here’s what I learnt from this - working harder doesn't always lead to better results and working smarter is where the real magic happens. We are now in a new era at the moment where AI is no longer a futuristic concept and the beauty of this is that AI is one of the most powerful tool...
Apr 15, 2025•36 min•Ep. 160
Ever feel like growing your business means burning yourself out in the process? Growth can feel like it costs EVERYTHING, your time, your energy, your peace of mind. But what if growth didn’t have to be so hard? Whether you’re struggling with admin, tech fatigue or growth that feels out of reach, my belief is that you don’t have to settle for survival mode. With the right systems and support, you can build a business that works for YOU not the other way around. When you combine great systems wit...
Apr 08, 2025•35 min•Ep. 159
If you’re a Property Manager you are well aware how tough this industry can be. Legislation and compliance are constantly changing. Recruitment can be a nightmare, and let's not even get started on difficult clients demanding property owners and never ending tenant issues. And to add to that, if you're not learning, you're falling behind. Some days it can feel like you're just constantly putting out fires, feeling completely overwhelmed, like you're drowning in tasks, with no time to actually wo...
Mar 31, 2025•16 min•Ep. 158
Ever felt overwhelmed by compliance in property management? You’re not alone! Property compliance is not going anywhere and is no longer just a box to tick, it’s a critical part of running a successful and risk free property management business. With tighter regulations and increasing legal risks, failing to stay on top of compliance can COST businesses thousands or even their entire reputation. Now what if you could manage compliance effortlessly in one place, without jumping between spreadshee...
Mar 24, 2025•44 min•Ep. 157
If you’re a property manager, BDM, or business owner, you’re always looking for ways to grow your rent roll and bring in new business. Partnering with buyer’s agents is one of the most overlooked yet powerful relationships you can have in business and could connect you with multiple investor clients, filling your pipeline with potential opportunities. Your next big client might not come from cold outreach, it could come from a strategic partnership. Instead of waiting for landlords to come to yo...
Mar 17, 2025•30 min•Ep. 156
