98: We Secret Shopped You w/ Mike and Dylan
Mike and Dylan talk about their new book "We Secret Shopped You" and what it says about the state of sales in property management.

Mike and Dylan talk about their new book "We Secret Shopped You" and what it says about the state of sales in property management.
Today Jordan discusses the importance of listening to your team, selecting exemplary team members and the power that collaboration can have. Leadership is the foundation of a good business.
Today we're talking about why so many business owners are struggling because their give their business too much access to their time and attention and how that prevents real growth as an entrepreneur.
Today, Jordan discusses how to break free from the Institutional Imperative that can envelope the entrepreneur.
Today, Jordan goes over his personal philosophy while detailing the dos and do-nots of growth.
Jordan unpacks why your growth strategy is way bigger than where you get your leads from.
Michael has managed over 15,000 units across 22 states in his 14 years of property management. He has always emphasized team building and creating a positive working environment. Hiring over 120 employees, and managing over 250 employees, Michael has become an expert and finding and coaching new talent in the field of property management.
Today I'm interviewing Alex Nigg of Properly . Today we’ll discuss all things short term rental. From how technicians are managed from a distance to integrating “smart tech” with the properties.
Today I’m interviewing Steve Rozenberg and Pete Neubig of Empire Industries . Empire Industries was cofounded by Steve and Pete out of necessity for their own investment properties. Over the years since it’s origin Empire Industries has grown into one of the top residential property management companies in the country. Specializing in frustration free property management. In this episode of The Profitable Property Management Podcast we go in-depth into how Pete and Steve have built such a profit...
Today I’m interviewing Joseph Edger of TenantCloud . Joseph started out in real estate at the age of 14, and has continued to grow his business from there. In 2008 Joseph joined TX Governor Perry’s office to manage millions in state authority focused on helping new companies with growth. Most recently founding TenantCloud Joseph has developed a company with a cloud based business model helping tenants, landlords and service pros....
Today I’m interviewing Ray Hespen , CEO and Co-founder with David Kingman of Property Meld in Rapid City, South Dakota. A company that specializes in solving problems with property maintenance and helping people live better, less frustrating lives.
Today I’m talking with Alex Osenenko formerly of FourandHalf . Alex Osenenko, the former CEO of Four and a Half, joins me tonight in a farewell address the night prior to the PM Grow Summit '19. Listen as we talk shop on PM Grow and what the future holds for Alex.
Today I’m talking with Dan Butler of CrestCore . Dan Butler was a real estate investor, but wanted better management for his properties. So he teamed up with Douglas Skipworth to cofound CrestCore Realty. CrestCore Realty based in Memphis TN, Specializes in all things rental houses so you can focus on growing you real estate portfolio.
Mike was first introduced to entrepreneurship and construction through his father, and eventually led to him purchasing his first homes. Since then, Mike has become a force to be reckoned with in the industry.
While in law school, Michael fell in love with real estate, buying his first investment property while balancing a full course load. That love of real estate led Michael to practice real estate law for 8 years, becoming a partner at North Carolina’s largest residential real estate law firm. Heather was originally in Oil and Gas but quickly switched her career path upon crossing paths with Michael while searching for investments in the Dallas area. In 2017, the two began RentBridge full time....
Today I am talking to Rich Ford , Chief Development Officer and Co-Founder of Roofstock, a company that provides all of the resources for investors to buy, own and sell real estate online, including data analytics, property management oversight and other tools.
Today I’m speaking with Scott Fritz. Scott is life-long entrepreneur and MAP Development Partner in Austin, Texas with over 20 years as an entrepreneur and strategic developer and Scott also happens to be an EO Certified Facilitator. In 2010 Scott authored The 40 Hour Work YEAR and has used his book as a platform for assisting numerous other entrepreneurs. Scott has been an active Angel Investor since 2001, investing in over 30 different business ventures.
Today I've brought back Alex Osenenko, President and CEO of Fourandhalf and my good friend to discuss upcoming events and changes to property management. During this episode we will discuss some of the upcoming events, some background on speakers for the PM Grow Summit and of course, growth!
Today, I’m talking with Lou Brown , Founder of Certified Affordable Housing Provider ,Owner of Trust Properties and CEO at Street Smart Systems . Lou has a multi-faceted background as a real estate investor as he has been buying property since 1976. He has put time and effort into single-family homes, apartments, hotels, subdivisions as well as renovations for homes and apartments. These experiences give him a time-tested outlook on property management today. Lou is also known for wanting to sha...
In the 2nd portion of this 3 part series, I am talking with Brad Larsen of RentWerx Property Management. Together, he and I discuss the ins and outs, ups and downs of current practices and what we can look forward to with the implementation of NARPM standards.
Today, I’m discussing the NARPM Accounting Standards (NAS) with Danny Craig in preparation for the NARPM Broker/Owner Conference February 25, 2019. The first episode of this series is designed to provide you with some basic insight into the current practices and standards in place and some insight to any upcoming changes.
Today, I’m talking with Matt Leschber . Matt is the broker, owner and founder of 1836 Realty . 1836 Realty was founded in 2005 and operates within the Central Texas area, specializing in full service property management as well as make-ready services and in-house sales.
Today I am talking with Lisa Wise, President and Co-Founder of Nest DC, Roost DC and Starling DC. Lisa spoke at PM Grow Summit in 2017 and will be speaking at PM Grow Summit 2019 this year as well! Roost DC began in January of 2015 and is one of only a handful of employee-owned management companies in the country. Nest DC manages residential rental units throughout the Washington, DC area. Nest is also a licensed general contractor through Starling DC, which works in design and renovation. Lisa’...
Today, I’m talking with Steve Crossland , the owner of Crossland Real Estate Team, a local team in Austin, Texas working with Keller Williams. Steve has been on the show before, but we had to have him back to discuss 2019. Steve is pretty much the opposite of one of these guys that’s trying to get to 10,000 doors at all costs. He’s running a clear, tight playbook and there’s a level of intentionality around balancing profit and growth that I want to tease out and discuss on the show. So this sho...
Today, I’m talking with Jay Papasan, the Vice President of Publishing at Keller Williams and Co-Founder of Papasan Properties Group and co-author of The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results , which has sold over a million copies worldwide and made more than 400 appearances on national bestseller lists. In his book, he shares a philosophy that lets you have fewer distractions and less on your plate while producing more, increasing your income, and getting more sat...
Today, I’m talking with Dylan Kindler and Nick Kim. Dylan is an entrepreneurial operator and investor with specializing in a financial and strategic approach. He is the Senior Associate at Parkstone Growth Partners, based out of New York. Parkstone Growth Partners is a private investment firm dedicated to building entrepreneurial businesses and creating long-term value in the Healthcare, Insurance and Consumer markets. Nick Kim is the Head of Platform at Crosscut Ventures, a startup seeder found...
Today, I’m talking with Michael Cook, the Chief Operations Officer of Streetlane Homes, a real estate investment and property management firm serving Atlanta, GA, Chicago, IL, Houston, TX, Las Vegas, NV, Miami, FL, Phoenix, AZ and Nashville, TN. Michael is also the Director of Asset Management for GTIS Partners, a leading real estate investment firm in the Americas, headquartered in New York with offices in São Paulo, San Francisco, Los Angeles, Atlanta, Paris and Munich Listen in as he shares h...
You may or may not have heard Jordan talk about the importance of operationalizing sales and marketing - and why it's the difference between results and flailing. A good lead source is not a growth strategy, nor is hiring a BDM... For your growth plans to succeed in 2019, you are going to need a robust sales process that is capable of producing consistent results, regardless of who is in the sales role. On this podcast we discuss the building blocks of building an effective sales process from th...
Today, I’m talking with Steve Welty, the owner of Good Life Property Management which is based in San Diego. After selling his share in another property management firm in 2013, Steve started Good Life with the goal of providing the highest level of customer service and best customer experience in the industry. In the years since, not only has Steve accomplished that, but he has also done so while building a business that supports the lifestyle he is looking for. In today’s episode, Steve and I ...
Today we're taking the Profit vs Growth head on in a lively debate between a marketer, a CPA and a growth minded property management entrepreneur. Should you focus on doors, dollars, EBIDTA? Check out this royal rumble with Alex Osenenko, Greg Crabtree and Brad Larsen on Profit versus Growth