55. How to Handle 1 Star Reviews
Aug 12, 2025•16 min•Season 2Ep. 55
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Episode description
There’s something that all business owners fear… and that’s negative reviews.
At my practice, we recently received a 1 star review on Google. We’re not the first practice to receive one, and we won’t be the last, so I wanted to share about our experience so that you know what to do if you’re ever in the same situation.
In this episode, I’ll share:
- The reason AHPRA doesn’t want psychologists to have reviews
- Why you shouldn’t remove your Google My Business profile, even if you get bad reviews
- Whether or not you should respond to reviews publicly
- How to handle negative reviews
Find out how to work with me: https://www.privatepracticeacademy.com.au/services
FREE content ideas for psychologists: https://www.privatepracticeacademy.com.au/content-ideas
Send me a DM @kerstin_anderson_ridge: https://www.instagram.com/kerstin_anderson_ridge
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