53. $8k in Cancellations in 1 Week and What I Did About It
Jul 29, 2025•15 min•Season 2Ep. 53
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Episode description
Today, I’m sharing one of the most challenging things that’s happened to me as a group practice owner. Honestly, I’m uncomfortable about sharing this, but I think it’s important for all practice owners to hear!
In this episode, I’ll share:
- The time our practice had $8k of cancellations in one week
- How this changed the structure of our assessments and our policies
- What I learnt from this experience
- How to stop this from happening to you
Find out how to work with me: https://www.privatepracticeacademy.com.au/services
FREE content ideas for psychologists: https://www.privatepracticeacademy.com.au/content-ideas
Send me a DM @kerstin_anderson_ridge: https://www.instagram.com/kerstin_anderson_ridge
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