The Portal - Maximizing Your Investment in IT Service Management
Jul 08, 2009•21 min
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Episode description
In this Episode:
- Introduction by Sarah
- David speaks on the value of ITSM
- Ed provides an overview of Event Management
- John speaks on the importance of Metrics and KPIs
- Sarah wraps it up with a brief summary and a list of upcoming events
- Introduction by Sarah
- David speaks on the value of ITSM
- Ed provides an overview of Event Management
- John speaks on the importance of Metrics and KPIs
- Sarah wraps it up with a brief summary and a list of upcoming events
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