Customer service is everything for most businesses that last the distance. Our customer loyalty to a brand or business leader can be shaped by our experiences every day and sometimes our feedback is heard, noted, and more importantly positively acted upon, and sometimes, well it is not and the results can mean the end of the road for that business if that is a recurrent theme. After all there is always another airline to fly, another makeup brand to use or another car we COULD buy. My guest toda...
Nov 15, 2022•17 min•Season 2Ep. 161
Shyness is something we rarely talk about let alone elevate in our loud, often brash, TikTok-fuelled all singing and dancing world. Meet Melbourne-based Kaley Chu, the founder of 100 Lunches with Strangers , a movement she founded off the back of her best-selling book of the same name where Kaley shared her journey from a shy immigrant to a confident TEDx Speaker in just 2 years by getting out of her comfort zone and arranging 100 lunches with complete strangers. When COVID hit she turned virtua...
Nov 08, 2022•20 min•Season 2Ep. 160
Workplace wellbeing matters more than ever, as people from all sectors are making health-led decisions that are more valuable perhaps than power, money and status. Having experienced her own life-changing burnout, Sally describes herself as a Burnout Survivor now Thriver, her own journey to recovery inspired her health coaching practice, Health that Heals. Sally McGrath has not one experience with burnout but three. She beat each round and remains so far. Sally has a lifelong passion for health ...
Nov 01, 2022•30 min•Season 2Ep. 159
Tel K. Ganesan is a self-made serial entrepreneur, engaging public speaker, philanthropist, mentor, film producer, and world traveller with a globally recognized reputation across multiple industries. He currently serves as Founder/CEO of multiple thriving enterprises, including Kyyba, Inc. - a Michigan-headquartered global IT company with over 700 employees and millions in annual revenue - Kyyba Films, Kyyba Wellness, Kyyba Innovations, Kyyba Fashions, and Kyyba Music. Infectious enthusiasm and...
Oct 25, 2022•24 min•Season 2Ep. 158
Steve Hui was one of my early guests on this podcast back in 2018. How our experience of business, life, and travel has changed in four years. I wanted to invite Steve back as a refresher of how our experience as a society has evolved, for better or worse maybe, in a world battered by Covid19 and all the border closure pain that has plagued the airline sector. Airlines are posting record losses as we enter year three of the pandemic but also, lost experienced staff due to layoffs and restructure...
Oct 18, 2022•20 min•Season 2Ep. 157
Sustainable architecture is also referred to as green architecture or environmental architecture. It challenges architects to produce smart designs and use available technologies to ensure that structures generate minimal harmful effects to the ecosystem and the communities. And with a world in the midst of climate change emergency, it has a big role to play. However, it no doubt has it challenges such as cost and accessibility. To find out I am speaking to Ninotschka Titchkosky, an architect wh...
Oct 11, 2022•26 min•Season 2Ep. 156
JUST A LISTENER WARNING THIS EPISODE CONTAINS REFERENCES TO DRUG ADDICTION AND MAY NOT BE SUITABLE FOR ALL AUDIENCES. Everyone loves a comeback story. From the late Steve Jobs being fired from Apple the company he started and then returned and then launching iconic products like the iPhone to basketball GOAT Michael Jordan coming out of retirement to lead the Chicago Bulls to championship glory not once but three times. There is something magical, inspirational, and remarkable about any underdog...
Oct 04, 2022•30 min•Season 2Ep. 155
Anyone of my vintage growing up in the 80s and 90s knows my guest today, Alison Brahe. As a teen who wanted a career in journalism, I consumed magazines like oxygen. Alison was the epitome a Dolly magazine cover girl everyone wanted to be. Even as I posted on my socials, I was speaking to Alison today childhood friends instantly messaged me in excitement and gushing recollections of how much they recall loving Alison Brahe. She was fresh faced and golden skinned with a naturally beautiful smile....
Sep 27, 2022•22 min•Season 2Ep. 154
In the 80s and 90s legal dramas ruled TV viewing in my household. Liability law and litigation seemed to be where the action was at least in that genre. What is the state of play today when it comes to being a successful lawyer? Meet Jamie E. Wright one of the most highly sought-after millennial lawyers and crisis communicators based in Los Angeles, CA. Being at the intersection of the law, business, pop culture and politics, Wright has made a name for herself in legal and business circles as an...
Sep 20, 2022•19 min•Season 2Ep. 153
Truth matters but in an era of social media curation and leaders who can lie and remain in power, it can sometimes seem like it doesn’t. We all hold conflicting views of self, and multiple perspectives of who we are and how we should act. As leaders, juggling these selves is a constant tightrope walk as we negotiate our personal and professional lives, a balancing act that often leaves us unsatisfied and unable to lead effectively. Something needs to change. In the new book, my guest today taps ...
Sep 13, 2022•23 min•Season 2Ep. 152
Content creation is sometimes seen as the “fun” part of marketing for businesses and leaders. That said, it takes a degree of vision, commitment, and even some failure to get traction with your target market. My guest today knows how to make content that is both content-rich and money-making! LaTisha Styles is a marketing expert, mentor to high-achievers, and the Founder & CEO of You’ve Got Clients®. She is an Online Marketing Certified Professional®, and a Psych-K® Facilitator who helps ent...
Sep 06, 2022•23 min•Season 3Ep. 151
Persuading others to think, feel or do something is part of human nature. My guest today has written a book entitled ‘How to Persuade’ – showing us the skills you need to get what we want . In it. Michelle Bowden provides readers with research-proven techniques to master the art of persuasion. Through engaging, real-world examples, Bowden shows how to transform your weaknesses into strengths to move people from 'no' to 'yes' - every time. Michelle is a Certified Speaking Professional and communi...
Aug 30, 2022•26 min•Season 3Ep. 150
Software as a service (or SaaS ) is a way of delivering applications over the Internet—as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management. SaaS applications are sometimes called web-based software, on-demand software, or hosted software. Whatever the name, SaaS applications run on a SaaS provider’s servers. The provider manages access to the application, including security, availabili...
Aug 23, 2022•30 min•Season 3Ep. 149
I met Kristofer Rogers some 15 years ago, when I was a lobbyist, and he was working for an online fundraising platform. Nearly two decades have rolled by, and how the world of work, play, tech, online sales, and everyday transactions have very much changed! Kristofer is a highly regarded technology leader who is recognised as a thought leader in emerging payments and technology innovation. He is currently Australia's CEO of EonX Services, part of a publicly listed fintech growth company (CSE:EON...
Aug 16, 2022•31 min•Season 2Ep. 148
Free will is something we all perhaps don’t think a lot about in our everyday lives. My guest today David Lawrence is the author of Are We Biochemical Robots . He is a social critic and animal rights advocate, and philosophical proponent of free will, opposing the determinist views held by many new media personalities. David wrote his book as a response to the 10th anniversary of another author Sam Harris’ book Free Will , in an effort to expose the flawed thinking that Harris’ book and determin...
Aug 09, 2022•21 min•Season 3Ep. 147
Israel is an entrepreneurial powerhouse and a hotbed for pioneering technologies, profitable business opportunities, and high investment returns. For these reasons, it is no surprise that the world's leading multinational companies have all chosen Israel: Microsoft, Motorola, Google, Apple (three R&D centres), Facebook, Berkshire-Hathaway, Intel, HP, Siemens, GE, IBM, Philips, Lucent, AOL, Cisco, Applied Materials, IBM, J&J, EMC, and Toshiba are just some of the names in a long list of o...
Aug 02, 2022•24 min•Season 3Ep. 146
Entrepreneurship is often lauded with stories of skyrocketing success which inspire us to think about our own careers and business experiences. This success and public profile sometimes come after one or two big setbacks, maybe in the wake of business lessons learned hard way and bankruptcies even. My guest today is both an entrepreneur and someone who leads scores of budding entrepreneurs. Jack Delosa has personally trained, mentored, and presented live to over 245,000 entrepreneurs and compani...
Jul 26, 2022•27 min•Season 3Ep. 145
At one time or another we've all had a bad boss – whether it’s through bullying and intimidation, unfair feedback or unrealistic workloads. Their behaviour sets the tone for what's acceptable in an organisation and can cause major issues for productivity, staff turnover and wellbeing, especially during difficult times like we’re experiencing now. In a tough or toxic work environment, how can you challenge your thinking and shift perspective to make relationships work? I My guest today Michelle G...
Jul 19, 2022•26 min•Season 3Ep. 144
If nothing else, the past few years of a pandemic, has proven that many businesses rely on the global landscape – shutting borders during the Covid19 pandemic meant that many suffered from a lack of qualified staff, from missed trade opportunities, from not travelling to events, and from being unable to make quality connections beyond the realms of their laptop. While many organisations have perhaps shifted their focus domestically perhaps derived from necessity, there is no doubt that many stil...
Jul 12, 2022•29 min•Season 3Ep. 143
Business development is the lifeblood of any organisation. It is in many ways about building connections and capitalising on that as well as finding new ways to expand your product or service offering to existing customers. However, with sales being something many people find challenging or even off-putting what does the gold standard of great BD require? To find out, I am speaking to Victoria Butt, who I met around 2013 in a networking group – the perfect BD environment perhaps. Victoria is the...
Jul 05, 2022•31 min•Season 3Ep. 142
The tech field lags far behind on workplace gender equality: There’s a stark difference in hiring quotas, salary, and retention numbers for women in tech compared to their male counterparts – pointing out deeper inequalities and foundational problems in the industry. I am in conversation with Paula Bratcher Ratcliff. She is the force behind Women Impact Tech, a community for collaboration, professional growth, and belonging to inspire, educate, empower, and advance women in technology. This is h...
Jun 28, 2022•24 min•Season 3Ep. 141
Bev Andrews is a change management expert. For several years now, I have worked with and witnessed the rise of the change management function in a range of organizations – from utilities to banks and all kinds of businesses. Usually communicating change takes patience, time, and a lot of nuanced approaches to get it going. Change management draws on theories from many disciplines, including psychology, behavioural science, engineering, and systems thinking. And there are many different models to...
Jun 21, 2022•26 min•Season 3Ep. 140
While many of my guests are talking from experience, and often professional prowess is at the heart of these podcasts. But not always – life is more than career or business and The Politics of Everything was never designed to be an entirely “business-minded podcast.” Enter today’s guest whose new book How to get laid on Tinder – for Men caught my imagination right away! To set the scene. Maureen Pound had not had a single date in 7 years. She was busy running a business and raising two anonymous...
Jun 14, 2022•29 min•Season 3Ep. 139
Presenting is something we all need to do at some stage of our lives – perhaps for our own wedding speech or making a board presentation, hosting a webinar, or doing an investor pitch. As a former TV reporter turned professional presenter and communications coach, this is in my wheelhouse. But for so many people it becomes something they have to master and sometimes find it hard to manage that all-important preparation and delivery! While I have my own presentation style, I am always keen to fin...
Jun 07, 2022•31 min•Season 3Ep. 138
A personal brand is widely recognized as the perception or impression of an individual based on their experience, expertise, competencies, actions, or achievements within a community, industry, or the marketplace at large. Personal brands may be deliberately modified to reinvent a public person. So, when did this become the norm, and do everyday humans really have a personal brand, or do we need to constantly create one to remain relevant and visible? And does having a personal brand make any di...
May 31, 2022•28 min•Season 3Ep. 127
Privacy is something everyone in the modern era must come to terms with. Our digital footprint is everywhere and protecting our identity from theft or managing who can see our personal details online is a hard one. How much information do you have on who knows what about you as you do your daily routine of doing a spot of internet shopping, searching news articles, sending out emails, or posting a few photos on social media from your laptop or smartphone? My guest today Marco Bellin, is here to ...
May 24, 2022•22 min•Season 3Ep. 136
Inheritance is kind of like anything to do with money, religion, or politics for many people. It is almost taboo when it comes to dinner party conversations or even banter among those who know and love us. It seems rather old-fashioned to me! To tackle this topic, I am lucky to have here today Vanessa Stoykov is a financial educator and best-selling author. From her 22-year history of owning a financial services education-focused media business, Evolution Media Group, Vanessa has a deep understan...
May 17, 2022•31 min•Season 3Ep. 135
Terminology always has a season and moment in the sun. If I had to put money on it, I would bet for 2022 it would be this term – The Great Resignation. The “Great Resignation” was coined and predicted by psychologist Anthony Klotz—and is the tipping point of a nearly decade-long trend of employment dissatisfaction. Also known as the Big Quit and the Great Reshuffle this is an ongoing economic trend in which employees have voluntarily resigned from their jobs en masse, beginning in early 2021, pr...
May 10, 2022•32 min•Season 3Ep. 134
Cities are amazing – built environments full of diversity, energy, culture, and pace. What makes a city more liveable though as cities get more crowded, traffic intensifies, and people struggle to find affordable housing close to their schools, workplaces, and communities they know and love? Does a city need our refining to truly sing in 2022? I am speaking today to Dr. Tammy Wong Hulbert – who I met almost 20 years ago when we worked together at Customs House on Sydney’s iconic harbourside fore...
May 03, 2022•23 min•Season 3Ep. 133
Online sales rule the world. An April 2021 Adobe study showed that global e-commerce sales were hitting $4.2 trillion that year, with U.S. consumers accounting for close to one-quarter of that spending. Australia has a similar story. The pandemic forced many consumers to rely on e-commerce to get the basics as well as the more one-off items to survive lockdowns, work, home school, set up home gyms, and eat and drink. Surveys of consumers in the United Kingdom, Japan, and the United States showed...
Apr 26, 2022•32 min•Season 3Ep. 132
