Changing Behaviour: How To Effectively Manage Difficult Personalities In Your Team

In this episode, we explore an issue that one of our podcast listeners is facing, but it’s a common problem in any high-performing team: dealing with difficult people. Hands up, do you have a difficult colleague or somebody in your team that could be considered difficult?

In the case of our podcast listener, they felt their colleague has high IQ but very low EQ. So we’re going to give you a few ideas on how you might deal with someone who, in your eyes, has a difficult personality.

Episode highlights:

• Knowing how to deal with colleagues who have difficult personalities can be a common problem
• What makes a difficult personality? Sometimes high IQ but low EQLeaning to change behaviour - anybody can learn a new behaviour
• People don’t like change so don’t force them to change
• What’s the benefit for people to change the way they behave at work? 
• As a people leader, it’s your duty to ensure the best environment for people to perform to their absolute best
• Managing your response to difficult behaviour
• The importance of not ignoring difficult behaviour - you won’t grow and neither will they
• Start by improving the quality of your conversations
• Follow the SBIN method - situation, behaviour, impact, next stepBe specific and ask what they think about the facts you present
• Dealing with a difficult personality can significantly drain your mental and emotional energy
• Change the way you think about that person - perhaps they are just different
• Get some 360 feedback using the LSI tool
• Check in with yourself first and take action

Useful Links:
Explore our brand new Above-the-Line Leaders' Toolkit - https://peopleleaders.com.au/above-the-line-thinking/
Join our next Leadership Essentials Program - https://peopleleaders.com.au/leadership-essentials-program/

Get in touch with us at info@peopleleaders.com.au
People Leaders Website - https://peopleleaders.com.au/
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Connect with Jan Terkelsen on LinkedIn - https://www.linkedin.com/in/janterkelsen/
Connect with Michelle Terkelsen on LinkedIn - https://www.linkedin.com/in/michelle-terkelsen-creating-high-performing-teams-a992744/
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Get in touch with us at info@peopleleaders.com.au
People Leaders Website - https://peopleleaders.com.au/
People Leaders on LinkedIn - https://www.linkedin.com/company/people-leaders-pty-ltd/
Connect with Jan Terkelsen on LinkedIn - https://www.linkedin.com/in/janterkelsen/
Connect with Michelle Terkelsen on LinkedIn - https://www.linkedin.com/in/michelle-terkelsen-creating-high-performing-teams-a992744/
Follow us on Instagram - https://www.instagram.com/people.leaders