In this candid episode, Dr. Molly and Todd Rowland share a real-life example of how a missed opportunity during the interview process cost them a great potential hire—and how it all came down to the employer's preparation, not the candidate’s performance. From showing up late, overbooking, and not delivering the "Molly’s Experience" during the interview, they reflect on how even one disorganized interaction can send the wrong message and lose a top-tier candidate. You’ll hear: Why being unprepar...
Jun 13, 2025•20 min•Season 3Ep. 3
In this episode, Dr. Molly and Todd dive into the hot topic of 50% commission in the grooming industry. They explore how to navigate conversations with both current and potential team members around commission rates, and offer strategies for illustrating actual take-home pay in context. Key points include: Why 50% commission isn’t always sustainable for a growing business How to offer fair compensation while maintaining profitability The importance of communicating total benefits beyond base pay...
May 15, 2025•18 min•Season 3Ep. 2
Welcome to Season 3 of The Pawcast with Dr. Molly & Todd Rowland! In this episode we’re highlighting the power & importance of metrics and data-driven decision-making in the pet care industry. No matter what pet industry space you are in, understanding your numbers is key to growth, efficiency, and customer satisfaction! info@thepawcast.pet 615-995-8171
Jan 31, 2025•10 min•Season 3Ep. 1
In this episode Dr. Molly & Todd talk with industry pet-preneur Jamie Buccheri. We discuss expanding your pet care business, outside hustles, secondary income streams, pay scales, building your business to sell and much more!
Sep 09, 2024•35 min•Season 2Ep. 15
We've all seen and heard, or maybe experienced, the horror stories of products go wrong! In this episode Dr. Molly & Todd talk with Aga of Botaniqa on the proper process for mixing shampoos vs. conditioners and the important role moisture and good coat care. Whether you are looking to create the perfect client pet trim, compete in grooming competitions or even participate in international dog shows, the products and how we use them matter. Good products + correct usage = Better Finished Prod...
Aug 30, 2024•34 min•Season 2Ep. 14
In this episode Dr. Molly & Todd talk to 501(c)3 Diamond in the Ruff founder Sharita on the charity's mission, purpose and the WHY behind what her and the team does with this traveling organization. Make sure to follow the organization's page (Diamond In The Ruff Tour) for more details, fundraising events and to contact if you are interested in hosting them in your area! https://www.facebook.com/profile.php?id=100086693538742...
Jul 20, 2024•17 min•Season 2Ep. 13
In this episode Dr. Molly & Todd speak with Amy Hillis, co-founder and executive director of Social Pet and current Chair of PACCC (Professional Animal Care Certification Council). Amy and her husband bill co-founded and organically grew Social Pet into a thriving 3-location pet boarding, daycare & grooming destination serving hundreds of pets at a time in the Charlotte, NC area. We discuss the history of Social Pet, growing organically, success tips on limiting turnover and the positive...
Jun 17, 2024•43 min•Season 2Ep. 12
In this episode Dr. Molly & Todd talk with PetStore Direcect co-founder Elena Volnova to discuss the company's history, philosophy, and their affiliate program for groomers. Elena emphasized the importance of educating customers about product use and the role of affiliate pages in promoting specific products. Lastly, she shared the company's plans for international expansion, the development of a new warehouse, and the expansion of their online presence, inviting groomers at all levels to be...
May 07, 2024•26 min•Season 2Ep. 11
In this episode Dr. Molly & Todd speak with Cosmos Bathing System owner Staci Allen and brand ambassador Denise Heroux (The Ambitious Groomer) about the benefits, services provided, affordability of the system, and what shows you can find more information and a demo at! Cosmos systems have market longevity and can reduce wasted products while providing an easy product dilution ratio for groomers! Additionally, the system helps mobile groomers limit water usage (which we know is a major conce...
Apr 27, 2024•32 min•Season 2Ep. 10
In this episode Dr. Molly & Todd talk with MoeGo about exciting new software features. Dr. Molly & Todd talk about their favorite features, money producing messaging, time saving tips, and more! A must listen to episode for busy pet professionals!
Apr 19, 2024•48 min•Season 2Ep. 9
In this episode Dr. Molly & Todd recap Intergroom and talk about the benefits of all different types of education, from trade shows to products and promotion to clients. This episode highlights some of the spotlights to be covered on the show the next several episodes and talks about The Pawcast's upcoming educational opportunities! info@thepawcast.pet (1) Facebook www.thepawcast.pet 615-995-8171...
Apr 08, 2024•23 min•Season 2Ep. 8
In this episode Dr. Molly & Todd speak with industry professionals Patsy Tallant and Scott Woods, co-founders of The Grooming Loop. We discuss the history of The Million Dollar Mobile, The Grooming Loop, why correct insurance is important, the pros/cons of different types of mobile units and being prepared, why groomers shouldn't just jump into mobile, the WagnTails Clean Power System, and more! Click the links below for more information. (6) Facebook The Pawcast (6) The Grooming Loop LLC | ...
Mar 18, 2024•1 hr 8 min•Season 2Ep. 7
In this episode Dr. Molly & Todd go over a lot of factors to consider when starting or expanding a mobile grooming business. They recommend shadowing and riding along with other mobile groomers, preparing for the unknown, and creating a network that can help your business along.
Mar 04, 2024•26 min•Season 2Ep. 6
In this episode Dr. Molly & Todd speak with First Financial Bank's Managing Director Schwanda Flowers. Schwanda works first-hand with pet care industry professionals to navigate the misunderstood markets for growing, selling, and expanding their pet care businesses that many typical lenders are just unfamiliar with. Schwanda talks with us about typical loan requirements, what you need to prepare for a good chance of being approved, and what the numbers need to look like for a business wantin...
Feb 19, 2024•38 min•Season 2Ep. 5
In this episode Dr. Molly & Todd introduce the topic Financial February. They discuss different metrics to look at and consider and why understanding your financial numbers is essential for success, sustainability, and growth.
Feb 06, 2024•35 min•Season 2Ep. 4
In this episode Dr. Molly & Todd talk about why annual price adjustments are needed, how to track your own market research on new pricing, and how to have the hard conversations with clients. Grooming is not a haggle operation and you shouldn't feel guilty for adjusting your prices. Listen to real life conversations and examples with their clients and how the feedback was received. If this is an area you struggle with, don't forget we do coaching and can help you complete the best models and...
Jan 15, 2024•45 min•Season 2Ep. 3
In this episode Dr. Molly & Todd talk with Quinci Cole- The Social Groomer- about the important role social media plays in your business and your brand. Quinci offers tips and advice on scheduling posts, client engagement, and talks about the upcoming Teton Grooming Expo moving to Salt Lake City this year! (2) Facebook The Social Groomer Launching Soon! | Teton Grooming Expo ( thetetongroomingexpo.com ) (2) Facebook The Pawcast THE PAWCAST: THE BUSINESS SIDE OF THE PET INDUSTRIES – Podcast, ...
Jan 08, 2024•25 min•Season 2Ep. 2
In this episode Dr. Molly and Todd talk with Tina Davis, one of the founders of the Rocky Mountain Groom Expo (RMGX), on starting the expo, what groomers can look forward to at the expo in 2024, and upcoming show information! With a focus on education, some great contest options, and a vendor area, this is a great show you don't want to miss!
Jan 04, 2024•24 min•Season 2Ep. 1
In this episode Dr. Molly & Todd go over what to consider when you think you are ready to hire. Whether it's your first team member or you have an entire team, there's something here to consider for the groomer looking to expand at any level!
Dec 27, 2023•31 min•Season 1Ep. 31
In this episode Dr. Molly & Todd highlight some of the reasons groomers decide to go out on their own, and what you should consider before making this decision. Starting and running a successful business is a big undertaking and this episode will help prepare you to get started with the information, planning, and goal setting processes!
Dec 18, 2023•35 min•Season 1Ep. 30
In this episode Dr. Molly & Todd go over the basic structure of setting price increases, why you need them, and how to break the news to customers. Set your budgets and your boundaries around pricing, and do your adjustments from there! Make sure to reach out to us with any questions, coaching inquiries, or topics you'd like to hear more on during 2024! (*Excuse our mid-episode blooper!) info@thepawcast.pet (11) Facebook...
Dec 11, 2023•26 min•Season 1Ep. 29
In this episode Dr. Molly & Todd talk with Elli Bultemeier, co-owner of Smoochie Pooch (11 salons + 4 mobile) and Retro Stylist Wear, on the power of working on your business, not just solely in your business. Topics include looking at your business from an outside perspective, creating a positive culture, planning for the future and more!
Nov 27, 2023•45 min•Season 1Ep. 28
In this episode Dr. Molly & Todd talk about all the reasons to be thankful. We have an amazing team and network of people that we can count on and that help us be successful. Thank you to everyone who supports and believes in us and our brand!
Nov 22, 2023•13 min•Season 1Ep. 27
In this episode Dr. Molly & Todd discuss the Employee Turnover Model (ETM). The ETM is a 2-part model that lists the 4 core negative themes found from Dr. Molly's doctoral dissertation on employee turnover in the pet grooming industry that contributed to low job satisfaction, low quality of working life (QWL), burnout, and turnover and the 4 core positive themes that promote a positive working environment, high job satisfaction and quality of working life, and promotes retention. Dr. Molly r...
Nov 13, 2023•1 hr 6 min•Season 1Ep. 26
In this episode Dr. Molly talks with Mary Oquendo about grooming and business backgrounds, getting started in corporate, the importance of networking and education, positivity, setting boundaries and more. Be sure to subscribe and follow for all the latest episodes! THE PAWCAST: THE BUSINESS SIDE OF THE PET INDUSTRIES – Podcast, Business Consultations, Education, and Networking!
Nov 06, 2023•1 hr 12 min•Season 1Ep. 24
In this episode, Dr. Molly & Todd talk with Ethan about a few common (and not-so-common) horror stories he's experienced in the grooming salon, both with a customer dog and his own. Next, Todd and Molly share the horrors of texting mishaps, grooming accidents, and overly aggressive clients. Make sure to Subscribe to catch the latest episodes!
Oct 30, 2023•27 min•Season 1Ep. 23
In this episode Dr. Molly & Todd discuss the importance of networking locally and afar. It's not only important to network within the industry, but with those that can help support and promote our industry. Of course there's some personal experiences in here as well! Please make sure to subscribe to the podcast for the latest episodes! We would love to hear your ideas at info@thepawcast.pet
Oct 24, 2023•32 min•Season 1Ep. 21
In this episode Dr. Molly and Todd do their official sign-out from U.S. Pet Pro Classic. Make sure to check out our 2-part Howl-o-Ween special with guest co-hosts to describe horror stories from the grooming table! Follow & subscribe to our podcast to keep up with the latest episodes! info@thepawcast.pet 615-545-4859 Podcast Links – THE PAWCAST: THE BUSINESS SIDE OF THE PET INDUSTRIES
Oct 16, 2023•6 min•Season 1Ep. 21
In this episode Dr. Molly & Todd talk with Hanvey Engineering & Design founder Curtis Hanvey. Curtis discusses the origin of Hanvey, the top things potential mobile groomers should consider before making a big initial investment, the significance of continuing education, and the importance of network and cohesion within the industry.
Oct 03, 2023•19 min•Season 1Ep. 19
In this episode Dr. Molly & Todd talk with co-owners Emily & Chris Elias of Ruff Life mobile grooming. Emily & Chris own & manage a mobile fleet operating in 2 states, consisting of 13 vans, 18 employees, and growing! As a team, they point discuss the importance of quality on-boarding, efficient scheduling, and employee satisfaction. Find them teaching at Pet Pro Classic and make sure to follow their FB Page How To Succeed in (Mobile) Grooming. Subscribe & Follow The PawCast ...
Oct 03, 2023•37 min•Season 1Ep. 20
