Episode 78 - OpEx with Marianne Rutz - Leading Gents - Peter Ryan - Change Agent
Episode description
Peter Ryan is probably the best known and most trusted CX Advisor/Analyst in the Contact Centre Space!
Peter has a love of Data, Analysis and Insights like no other - and he can bring figures to live!
In today’s episode we speak about the changes in the BPO Market Place.
Did you know South Africa is still up there despite the political unrest?
Have you noticed the trend to Onshore opportunities companies are now looking for?
And - How does cultural fit and acceptance influence decision makers on their choice of service delivery?
Peter was already a guest on the Operational Excellence Show about one year ago! If you have not yet listened to the show (Episode 40) - For the love of data - I recommend you do!
You can find Peter Ryan on Linked In Or Visit his Website to read his many publications!
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production