Episode 64 - OpEx with Marianne Rutz - Leaders in Service
Episode description
What if you could deliver High quality Customer Service and High profitability?
In this episode I am taking you back to the Leaders In Service Summit from 12th May 2021! This was the opening keynote!
How can you stand out in customer service and make money / reduce the cost?
1. Harvest your low hanging fruit
You will find it’s not that difficult!
2. Empower your people to take action
Give them the platform and tools to take action!
3. Use Automation wisely
It doesn’t take much to get your IVR messages sorted!
Triage - quite simple - yet so effective!
- Delegate what you can
Guess what - your team wants to help!
Links:
Marianne on LinkedIn:
https://www.linkedin.com/in/marianne-rutz/
https://www.rutzconsulting.com
Customer Satisfaction Survey 2021
https://www.instituteofcustomerservice.com/research-insight/ukcsi/
This Podcast is produced by: Andrew Madden Photography & Media Production