Episode 131 - OPEX - Where is your customer Service going Wrong?

The Operational Excellence Show

Jan 26, 2023•16 min•Season 1Ep. 131

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Episode description

When was the last time you experienced excellent customer service?

In this episode I discuss how customer experience is evolving, changing, the possible reasons behind this & whether or not it is for the better of the customer.

In my research, I stumbled upon a Forbes article that was released in December 2022, discussing 10 Customer Service Predictions for 2023

Join me as I delve in to the changes many industries are discovering for their customer experience & how to ensure your business is on the correct side of these changes.

Links

Article - Ten Customer Service And CX Predictions For 2023 (Part One) (forbes.com)

Website: https://rutzconsulting.com/

This Podcast is produced by: Andrew Madden Photography & Media Production

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