Episode 12 - How Signify Set Up a Truly Global Customer Service Model - with Bart-Hendrik Huisman

The Operational Excellence Show

Apr 17, 2020•40 min•Season 1Ep. 12

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Episode description

My client today is an expert in the lighting industry! Just look at the light-bulb you may have in your home, or the Smart Lighting solution you may have - it could be from Signify - formerly Philips Lighting.

  In today’s interview, Bart-Hendrik Huisman, Head of Customer Satisfaction with Signify and I, discuss what it takes to set up a global operation, starting in Kuala Lumpur ending in Puerto Rico.   2 Years ago Signify went on a journey which saw the business model change in Signify but not the value the customer would get when needing support.   

Information:

Bart-Hendrik Huisman LinkedIn Profile: https://www.linkedin.com/in/barthendrikhuisman/

Our Facebook group: https://www.facebook.com/groups/582396082326472/?source_id=1807833562816621

My Podcast is produced by: https://www.unavoided.com

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