Customers are evolving. Customer service and customer experience needs to evolve with it. Your business brand or your personal brand is enabled by your customers’ trust and confidence in that brand. And putting the customer first today requires greater speed and agility than ever before. Gabe Larson, Head of Marketing at Kustomer which has recently been acquired by Meta and host of the Customer Service Secrets podcast, shares what it means for him and his company to put the customer first in tod...
Dec 19, 2022•39 min•Ep. 380
Dr. Richard Winters is a career physician out of the Mayo Clinic focusing on emergency medicine, having served as managing partner for the Democratic Physician Group, department chair of an emergency department, president of an 800-physician medical staff, and CEO and founder of a startup care organization. Dr. Richard has most recently grown into the role of a trainer, executive coach, and developer of future leaders. He dives into how he leverages the skills he’s seen in his career environment...
Dec 12, 2022•47 min•Ep. 379
A major determinant of company culture comes down to how you value your people leaders — those who develop the talent within your company. Cheryl Desantis is the Chief People & Diversity Officer at the Smile Direct Club, a company disrupting the 120-year-old, $20 billion dollar orthodontics industry. She holds more than 20 years of experience in strategic people and organizational development. She enables the growth of a business through its team members, striving to maintain a strong compan...
Dec 05, 2022•56 min•Ep. 378
Cathy Heller is the host of the popular podcast Don’t Keep Your Day Job where she encourages listeners to find more purpose, make an impact, and build an abundant life — all while doing what they love. She gives people the permission to make something messy and be themselves without worrying about making everything perfect. She shares with us some of the strategies she used to break into the music industry and how she helps millions of listeners learn to make a living from their passions. If you...
Nov 28, 2022•50 min•Ep. 377
Is health your lead domino when it comes to success? In order to make smart, clear decisions and be at your most productive, sometimes what you really need is some change from within. Nicolette Richer has extensive knowledge of health and wellness. She’s a highly experienced international speaker, has over 15 years of experience as a regenerative medicine health educator, and was named “a force for good” by the legendary Tony Robbins. In this conversation, she dives into what it means to have he...
Nov 21, 2022•1 hr 5 min•Ep. 376
At the core of what we teach is enabling you to have the ability to adapt, change, and grow. In order to do that you have to challenge the way you think and recognize that what got you here won’t get you there. We need to be able to see the world through new lenses and change those at will. Jason Feifer is the editor in chief at Entrepreneur magazine. As you can imagine, he often gets asked: “What makes a successful entrepreneur?” His answer, at the heart of it, is adaptability. And being adapta...
Nov 14, 2022•1 hr•Ep. 375
Research shows it—meditation is one of the biggest productivity boosters out there. Just a few minutes a day can be a real game changer in your productivity. For someone who needs help focusing, determining their ideal goals or purpose, or practicing gratitude, meditation can be an incredibly helpful practice. Nobody knows that better than Lori Saitz. She is a meditation advocate and stress eradication coach who has experienced the benefits of meditation first hand, and she’s sharing her experie...
Nov 07, 2022•52 min•Ep. 374
Taking on a leadership role for the first time can be daunting. On the one hand, you want to be a great leader to your team, but you also want to focus on the goals in front of you. The role of leadership today is also very different from what it was a few years ago—making it incredibly difficult to keep up with what leadership means and what organizations are looking for in their future leaders. Dr. Adam Bandelli is an organizational psychologist, the Visionary Founder & Managing Director o...
Oct 31, 2022•55 min•Ep. 373
No one succeeds alone. Behind many successful people is someone providing valuable insight, coaching, mentorship, and unlocking their true potential. Executive Coach Jordan Freed is one of those people behind the scenes. He’s had more than 13k coaching calls and sessions. Following his patented three-part sequence—break in, break down, and break through—he helps his clients create long-lasting change. We talk about how you can apply that three-step process to your life, the importance of investi...
Oct 24, 2022•58 min•Ep. 372
Vacations are all about relaxing, right? No one wants to spend the first two hours of their trip at the grocery store to stock up their rental’s fridge. Kim Lalande is the founder and CEO of KEY.co, a platform combining the best of hospitality and technology to create unforgettable experiences. She took her experience in the hotel industry and from personally staying at short-term rentals and used it to bridge the gap between the amazing curated experiences you get at a high-end hotel with the e...
Oct 17, 2022•47 min•Ep. 371
At The ONE Thing, we believe your life and your career should be led by your core values. More important than doing everything is doing the right thing for you. Allan Jones is the CEO and founder of Bambee, a company that is innovating HR practices and making it easier for businesses of any size to have affordable HR opportunities. In this conversation, he ties our framework at The ONE Thing to his business and how he’s found success as an entrepreneur. We discuss his core values, how he develop...
Oct 10, 2022•51 min•Ep. 370
The ONE Thing community is incredible. Each person takes the tools we’ve developed and applies them to their lives in new, unique ways—and seeing that transformation happen never gets old. No one epitomizes that more than April Spilde. She’s a longtime The ONE Thing member and a very successful human being. Her story of how she utilized the tools and principles that we teach at The ONE Thing is truly inspiring—particularly the impact of thinking big and going small and how that has been an impor...
Oct 03, 2022•52 min•Ep. 369
In the book The ONE Thing there’s a concept called “moving from E to P,” which means moving from the entrepreneurial outlook that’s necessary to get started and becoming purposeful in how you operate. Jeff Lerner has his own unique look at what it means to move from E to P. We talk about how he views the value of entrepreneurship and leverages purpose to create extraordinary results, as well as how he’s created systems, tools, and a business to help support people in developing their own entrepr...
Sep 26, 2022•52 min•Ep. 368
Setting goals is essential to creating the life you want—especially if that life is extraordinary. And when you’re in a long-term relationship, you’re not just building a life for yourself, you’re building a life together. That’s why you need to be aligned with your goals and what you want your life to look like in the future. Wendy Papasan runs the Papasan Properties Group, a real estate team affiliated with Keller-Williams in Austin, Texas. She’s also the founder of Her Best Life, a home repai...
Sep 19, 2022•51 min•Ep. 367
To go far—in business or in life—you have to lean on the knowledge and experience of those who’ve been where you want to go. That’s what mentorship is all about. Easier said than done, though. People are busy—especially successful ones. But what if we told you that you can find all the mentors you need without them even knowing who you are? Scott Jeffrey Miller is a speaker, author, and podcast host with over 25 years in the leadership development industry. His new book Master Mentors Volume 2 i...
Sep 12, 2022•51 min•Ep. 366
When you’re setting big, audacious goals, you first need to ask yourself some big questions: What do you want out of life? How will you make an impact on the world? Seth Goldenberg is the author of Radical Curiosity, where he shares a practice that he believes will lead to incredible transformations in your life. The problem is that most of us have been taught to stop being curious. To stop asking questions, and to just do what’s expected. But you can’t live an outstanding life while doing thing...
Sep 05, 2022•55 min•Ep. 365
There’s a common phrase that gets thrown around when it comes to teamwork: “There’s no ‘I’ in ‘Team.’” But every team is made up of individuals—when we lose sight of that, the whole team suffers. Teams need to be able to work together as a whole, but we can’t forget to address the individual influences and strengths that each person brings to the team. And each team, or even the entire company, can be viewed as a single “individual.” That’s the thesis that Brian and Mary Smith put forth. Brian i...
Aug 29, 2022•52 min•Ep. 364
What if you could free up 30 hours in your work—all while helping your business reach new revenue heights? Many entrepreneurs know what it’s like to feel constantly busy, putting out fires, and only able to work on the things directly in front of them rather than the work that matters most. Richard Shaull is the co-founder and CEO of Unleashed, where he helps entrepreneurs focus on finding a 2nd-In-Command to take that busy work off their plate and allow them to get to that incredibly important ...
Aug 22, 2022•54 min•Ep. 363
You can’t build a business on your own. And as you grow, the people who helped you build may no longer be a good fit for their role—or for the growth and direction of the company. So how do you handle these employees? And how do you hire for the future? Kurt Wilkin is the co-founder of Hire Better, an award-winning agency based in Austin, Texas, and the author of Who's Your Mike?: A No-Bullshit Guide to the People You'll Meet on Your Entrepreneurial Journey. We talk about who those people are, a...
Aug 15, 2022•45 min•Ep. 362
One of the four thieves of productivity is the inability to say ‘no.’ Whether it’s a deeply-rooted habit, a desire to avoid disappointing others, or the (often false) belief that saying ‘yes’ will make you look good as an employee, this is a trap that is too easy to fall for. But saying ‘yes’ to too many things can easily push out your own priorities. Linda Babcock and Brenda Peyser are the authors of “The No Club: Putting a Stop to Women’s Dead-End Work.” They are going to share how everyone, w...
Aug 08, 2022•52 min•Ep. 361
Climbing Mt. Everest. To some it seems impossible—and yet many have managed this amazing feat of human endurance. What is it that gives someone the drive to achieve the unimaginable? One of the biggest challenges in achieving our goals is the internal belief that it is possible. In order to set big goals and have the motivation to keep pushing towards them, we have to be able to rewrite the negative beliefs that are holding us back and adopt a possible mindset. Colin O’Brady has achieved some in...
Aug 01, 2022•55 min•Ep. 360
We all need a little vacation once in a while. But if that’s the case—and it is!—why do we often find it so hard to make time for those getaways? Many of us are afraid of what will happen if we stop working that we don’t allow ourselves to take the time off we need to rest and recharge. And if we do manage to take that time, we don’t unplug enough to really fulfill the goal of the vacation in the first place. Brooke Layman is going to break down why taking vacation time is so important, and more...
Jul 25, 2022•32 min•Ep. 359
It’s the time of year when individuals or organizations look at the goals they set for themselves and wonder whether they set the right goals or if the strategies they implemented to achieve them are falling short. A goal should stretch you, which means you may not have absolute clarity on how to achieve it when you start the year. You may want to stick with that goal and challenge yourself to find new ways to achieve it. Yet as the year goes on you’ll learn more about yourself, or perhaps life ...
Jul 18, 2022•36 min•Ep. 358
Let’s face it: Living The ONE Thing can be difficult. If it were easy, the book probably wouldn’t be needed. You’ve got to change your mindset, understand new and often challenging principles, as well as unlearn a lifetime of bad habits. We’ve all experienced the pitfalls that come with adopting this lifestyle, and we’d never want to ignore those realities. We’re going to explore some of those pitfalls, the challenges that come along with them, as well as the rewards that await on the other side...
Jul 11, 2022•49 min•Ep. 357
One of the most common mistakes people make when they set a goal is that they think about it once, and then they forget about it until it’s time to check if they’ve hit it or not. But if you’re not checking in with yourself and asking how you’re doing along the way, you’re never going to reach it—and if you are, you’re probably setting your sights too low. We’re speaking with Jay Papasan, co-author of The ONE Thing, about some of the most common pitfalls and challenges people experience when the...
Jun 27, 2022•54 min•Ep. 356
We are entering a new chapter here on The ONE Thing podcast. We have two new hosts, who each bring their own unique voices to the show, as well as their personal experiences and values. But, as always, they are committed to living The ONE Thing in their lives—and helping you live it in yours. Before you can learn from someone, it’s important that you get to know them. Meet Sarah Hendricks and Chris Dixon, the news hosts of The ONE Thing. You’re going to hear them answer questions about who they ...
Jun 20, 2022•41 min•Ep. 355
We talk a lot about setting big goals… but we don’t often get to explore what happens when you achieve them. After achieving your goals, you have to take the time to reflect on where you’ve been and set your compass to a new destination. As you grow personally and professionally, your goals are going to change. And when you reach those goals, you may be surprised to see a new path calling you. In going through this process, Geoff Woods, host of The ONE Thing podcast for over five years, has deci...
Jun 13, 2022•49 min•Ep. 354
How important do you think habits are in your life? The way you show up in the world today is a reflection of the habits you have formed over a lifetime. But many of us are forming habits by default instead of by design. Gary Keller, co-author of “The ONE Thing” and chairman of Keller-Williams, says that habits are everything. And they are for you as well. Gary is going to walk you through how he sets his big goals and how he identifies the ONE habit that, if he can put that in place, makes achi...
May 30, 2022•29 min•Ep. 353
When it comes to money, creating goals can be a little daunting. The gap between where you are and where you want to be can feel overwhelming, even insurmountable. But Justin Donald shows us that achieving your financial goals is not impossible. Justin is a family man with a business, not the other way around. He set a goal in his early 20’s to stop trading hours for dollars and create the freedom to buy back his time however he chooses. He now has the ability to choose to invest in the relation...
May 23, 2022•50 min•Ep. 352
In a world full of choices, deciding what matters most can be tricky. We know extraordinary success is about leaning into our priorities and avoiding distractions – but how do we know when to say yes and when to say no? Many people are searching for purpose. They want clarity on That ONE Thing so that they can make better decisions and have a direction for their life. But the truth is that clarifying your purpose is not always easy. Tapping into Your ONE Thing is a journey, not a lightning bolt....
May 16, 2022•43 min•Ep. 351
