Turning Complaints into Customer Loyalty

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Vacation is supposed to be relaxing, but what if your stay doesn’t live up to your expectations? That’s what happened to our resident Bookkeeper Mensch, Paul Rosenblum, during his recent South Carolina getaway. While most of the trip was great, the accommodations had a few problems. But instead of just complaining, Paul is here to share the surprising outcome and what small business owners can learn from how the management handled the situation.

Episodes mentioned: 

• Ep 38: Building Your Business Bookkeeping Team, https://www.buzzsprout.com/2188873/15460097-building-your-business-bookkeeping-team
• Ep 39: Bookkeeping mishaps to avoid, https://www.buzzsprout.com/2188873/15513778-bookkeeping-mishaps-to-avoid
• Ep 40: Treat Your Customers Well Instead of Bean Counting, https://www.buzzsprout.com/2188873/15575616-treat-your-customers-well-instead-of-bean-counting

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