Interview With An Expert: Brielle Nickoloff On Conversational Design in HR
Episode description
In this episode of Interview With An Expert, Jenn Etchegary sits down with Brielle Nickoloff, a linguist and conversation designer without a technical background. Brielle's mission is to empower fellow non-technical creatives to build amazing things. Because of this, her work as Head of Product at Botmock is a labour of love. Brielle is a guest lecturer at Georgetown University and she has been invited to host conversation design workshops internationally.
Listen in as they talk about the importance of working with a trained conversational designer and what the future holds for the industry.
Episode Summary
- Brielle Nickoloff, co-founder of Botmock, sits down with Jenn Etchegary, CEO of The ChatC Group to discuss the future of conversational design in the next 5 to 7 years.
- We discuss the importance of understanding global language and including everyone when designing your conversational flow.
- Brielle breaks down how companies should start recruiting and hiring the right designers for the right projects and which tools they should be using today in the future.
Episode Highlights
- [0:38] We discuss how Botmock is helping designers create better experiences
- [3:44] We discuss what a conversational designer is and what role they play
- [6:22] We discuss training and hiring the right conversational designer
- [10:18] We discuss how you recruit for the technical side of hiring
- [14:30] We discuss how companies need to understand personas for the chatbot
- [16:00] We discuss how conversational experience and how important it is
- [18:30] We discuss how important it is to understand the different accents & tones
- [21:00] We discuss the future of conversational design
Connect with Brielle:
Website: www.botmock.com
LinkedIn: www.linkedin.com/in/brielle-nickoloff/
Twitter: www.twitter.com/elleforlanguage
Connect with Jenn:
LinkedIn: www.linkedin.com/in/jenniferetchegary/
Connect with The ChatC Group
Website: www.chatc.ai
LinkedIn: www.linkedin.com/company/chatc/
Twitter: www.twitter.com/thechatcgroup
Facebook: www.facebook.com/TheChatCGroup
Instagram: www.instagram.com/thechatcgroup/