EP 637: Designing Warehouse Systems with User Experience in Mind
Episode description
In today’s episode, Kevin chats with Jason Morin, Senior Director of Continuous Improvement and Engineering at ID Logistics. They discuss how technology, user experience, and continuous improvement intersect in today’s warehouse operations. ID Logistics is a global 3PL operating across 18 countries with nearly 18 million square feet of space dedicated to e-commerce, FMCG, food and beverage, healthcare, high-tech, and more.
Jason shares insights on ID’s internal labor management system, its global AI initiative, and why he believes good user experience design is critical for warehouse management systems. He also reflects on lessons from the floor, from identifying process breakdowns to balancing technology with human capability, offering a candid look at how warehouses can adapt to rapid change while staying focused on what matters most—making work easier and more efficient for people.