EP 629: Bringing Joy to Reverse Logistics with Happy Returns
Sep 29, 2025•36 min
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Episode description
Returns are a constant challenge for retailers, but Happy Returns is proving the technology that can transform the experience for both customers and merchants.
In this episode of The New Warehouse Podcast, Kevin chats with Tim Fehr, Chief Operations Officer at Happy Returns. The company facilitates in-person returns of online purchases at more than 8,000 drop-off points across the U.S., enabling box-free, label-free returns with instant refunds.
Tim shares how Happy Returns has scaled rapidly, integrating robotics and automation, and is pushing forward with AI and computer vision to build the warehouse of the future.
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