The MSDW Podcast

MSDynamicsWorld.com•msdynamicsworld.libsyn.com

The MSDW Podcast dives into the latest news and events in the Microsoft Dynamics ERP and CRM community. Produced by the editors of MSDynamicsWorld.com, the podcast features interviews and discussions on the latest issues confronting Dynamics AX, GP, NAV, and CRM users and professionals.

Last refreshed: July 5th, 2025 at 11:38 AM ⓘ

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Episodes

Why Resco is adding advanced mobile capabilities for Power Platform

This episode is sponsored by Resco.net . Power Platform has influenced how Microsoft customers and partners evaluate how to extend or customize business systems, including for mobile scenarios. Microsoft has adjusted its marketing around Power Platform over the years, with early emphasis on the citizen developers and no-code customization and now promoting its strengths as a development platform for everyone from business users to pro developers. To help us get another perspective on the state o...

Sep 06, 2023•28 min

Microsoft's Heather Cook previews Microsoft Power Platform Conference 2023

The Microsoft Power Platform Conference returns for its second edition in October, and Microsoft's Heather Cook, who is also an executive producer of the event, joins us to talk about the conference and trends in the community. Heather joined Microsoft's Business Applications team in June of 2020 after working in the Microsoft Teams group, and she tells us about her efforts over that time, from supporting grassroots local groups to large centralized events like MPPC 2023. MPPC will offer session...

Aug 28, 2023•33 min

PANELS'23 chat with Business Central veterans Robb Delprado and Steve Chinsky

Microsoft Dynamics 365 Business Central veterans Robb Delprado and Steve Chinsky of Accelerynt attended Cavallo's recent PANELS'23 event and joined us as the event was winding down to discuss their impressions. We discuss Cavallo's Business Central product roadmap, the role of ISVs more generally in today's BC ecosystem, today's balance between investing in custom development (including Power Platform) and add-on solutions, and what an ISV like Cavallo, with its existing GP customer base, can te...

Aug 18, 2023•26 min

Why organizations need an AI adoption framework

This episode is sponsored by Mazars USA . As Microsoft and other large technology firms accelerate their AI-related roadmaps, businesses have no choice but to reckon with how different technology will impact their employees, customers, and partners. Some AI tools will be relatively easy to deploy, like prebuilt capabilities coming to Microsoft Dynamics 365 apps via Copilot. Other uses of AI will require greater investment, carry different risk profiles, and raise new ethical, regulatory, and gov...

Aug 02, 2023•26 min

Solving Contact Center challenges with Microsoft Business Applications

This episode is sponsored by Avanade . Enterprise-scale call centers face the challenge of dispersed information across systems run by fragmented technology. As customers expect better digital-first support, customer service teams need to elevate their capabilities to deliver an expected level of performance across channels. On this episode, our guests, Abi Sridhar and Barry Givens of Avanade and Shriram Viswanathan of Accenture, dive deeper into some of the points raised in Avanade's recent web...

Jul 19, 2023•34 min

The evolution of the CPQ opportunity for Dynamics 365 customers

This episode is sponsored by Experlogix . Configure price quote (CPQ) technology is notoriously versatile, and while its early use cases focused on a few prime sectors of the economy, today's CPQ solutions regularly reach a broad swath of industries and business scenarios. On this episode, Peter Willemse, VP of product management at Experlogix, shares his latest views on why CPQ capabilities continue to expand and how the evaluation process for enterprise technology continues to change. He also ...

Jun 29, 2023•31 min

What's driving supply chain success in the Dynamics 365 Supply Chain Management space?

This podcast episode is sponsored by NMB Solutions . Chris Winstanley, VP of solutions management at NMB Solutions, joins us to talk about how the company's solution offerings in transportation, shipping, and third party screening have evolved over their 25 years in business. Staying competitive as an ISV in the Microsoft Dynamics 365 channel has required NMB to both broaden their range of offerings while also focusing on areas of specialization. Partnerships and strategic investments in integra...

Jun 27, 2023•13 min

Using Dynamics 365 Commerce across industries

This episode is sponsored by Evenica . Dynamics 365 Commerce is often thought of as a platform for the retail industry. But our guests on this episode, Kelly Mazur and Stefanie Richter from Evenica, have worked with organizations across a range of industries including manufacturing, professional services and government. On this episode we discuss commerce use cases for a range of industries within the Microsoft channel, including new ways to transact online and the evolution of digital experienc...

Jun 21, 2023•18 min

Why Esker built a new Dynamics 365 F&O connector

This episode is sponsored by Esker . Integration a third-party solution with Dynamics 365 F&O remains a real challenge, and an ISV's architectural choices can make a bit difference for ERP customers weighing their options, especially as they plan for a cloud-based implementation. Our guest on this episode, Michael Bowden, technology evangelist at Esker, tells us about some of the decisions that went into the company's decision to build a new synchronous integration with Dynamics 365 F&O ...

Jun 15, 2023•15 min

Why Dynamics GP customers opt for cloud managed services

This episode is sponsored by Enavate . Microsoft Dynamics GP customers have a lot invested in their ERP solutions, with years spent tailoring processes, interfaces, integrations, and reports to suit their business needs. And while some GP users are moving on to newer cloud ERP products, many others intend to capitalize on the value of their GP systems for the foreseeable future. Still, concerns over maintenance, backups, security, and disaster recovery are driving more GP customers to examine th...

Jun 06, 2023•18 min

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