What is the ONE thing that you need to focus on as a Josiah Mckenzie believes it's hotel operations. When you get the operations right... Marketing becomes easier Sales become easier Staffing becomes easier Josiah joins the show to talk about hotel operations as the holistic approach to running a successful hospitality business. In this episode you'll discover: Why there has never been a better time to be in the hospitality industry How operations can unlock value Why we might be in the rebirth ...
Oct 04, 2022•52 min
Are you telling a story with your hotel? Your brand? Your marketing? Humans are wired to understand and connect with stories. If you're not weaving storytelling into your messaging you may be missing out. Regitse Rosenvinge joins us from Denmark to talk about the importance of storytelling, how it attracts customers, makes them feel safe, and creates brand loyalty. Regitse is communications and social media consultant for hospitality brands and hotels. We also talk about the difference between U...
Sep 20, 2022•36 min
This week we talk marketing with Alan Young who is the President and Co-Founder of Puzzle Partner , who are experts in content marketing for B2B Hotel and Travel Tech companies. In this episode you'll discover: Why you need to focus on what you're good at, to provide value to your target The importance of simplifying your messaging, especially as hospitality tech companies. People want personalization more than ever, we need to provided our customers with choice. The Modern Hotelier is presented...
Sep 06, 2022•44 min
Do you think data is "sexy"? Do you know how to drive revenue through understanding the data and utilizing technology? Well, our guest today, Gaurav "GB" Sharma definitely does. GB is the Executive VP of EOS Hospitality , he's a self-proclaimed data nerd, and he has extensive experience driving revenue through technology for hotels. Previous to EOS, he was the CRO at The Impulsive Group and served as the VP of Revenue & Distribution in multiple different regions for Highgate. We're excited f...
Aug 23, 2022•43 min
Like it or not online reviews are an important part of your properties' online presence. But how do you make sure you get good reviews? And what do you do with negative reviews? Do you avoid them? Ignore them? Or do you take that feedback and information to improve your guest experience? Our guest today says that feedback is a gift. Adele Gutman is a Hospitality Culture, CX and Guest Experience Expert. She currently is the Host of the Get Great Guest Review s podcast and formerly was the Vice Pr...
Aug 09, 2022•55 min
The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner. You ever wish you could control the weather? Make the rain hold off until after your beach trip? You might not be able to prevent bad weather, but one company believes that you shouldn't have to pay for it. The winner of ILC's Growth round is Sensible Weather . Sensible Weather is a climate risk technology company t...
Jul 26, 2022•29 min
The Independent Lodging Congress's Indie Cultivate helps to support innovation and start-ups in hospitality and travel. On this episode we announce and talk to the seed round winner. Have you ever been traveling or in a new city and you just can't decide where you should eat? Or have you ever gotten a bad recommendation from a friend? Maybe it's their favorite spot, but it's just not really your vibe? Sure, you can check the google reviews and ratings, but how can you be sure to find a place tha...
Jul 19, 2022•34 min
David and Steve recently took the show on the road to HITEC 2022 in Orlando, FL. Tune in for some live, in-person interviews from the show floor. Venkat Sakamuri, Ira Vouk, Joss Schaap and Yasmine Mustafa stop by to share their thoughts on HITEC 2022. The Modern Hotelier is presented by Stayflexi Produced, edited, and published by Make More Media For full show notes head to: https://themodernhotelier.com/episode/12...
Jul 05, 2022•19 min
Being an Independent Hotel is challenging on all fronts. You don't have the support or resources of the big brands and yet you're likely having to pay much more for your tech stacks and services. Curator wants to fix this. That's why we were so excited to have Jen Barnwell, the President of Curator , on the show. Curator's mission is to have independent hotels join forces and get the power of scale without sacrificing the spirit of independence. They get all the tools to help make hotels run the...
Jun 21, 2022•1 hr
In this special episode Dr. Richie Karaburun, the director of the Tisch Center of Hospitality Innovation Hub Incubator, joins us to talk about NYU's Hospitality Innovation Hub Incubator Program and announce this season's winner. The winner's co-founder, Andrea Garrido, also joins us. She talk about the idea that started Chixa and why she's passionate about it. She also shares their plans for bringing Chixa to the market. In this episode you'll discover: What the NYU Hospitality Innovation Hub In...
Jun 14, 2022•46 min
What exactly is the MetaVerse? And how can it impact the hospitality and travel industry? Michael Cohen is an innovative tech leader and a MetaVerse advisor. Currently, he is the an advisor and board member at Ugo Virtual and an advisor for Messerschmitt Systems. He joins us to talk about what the MetaVerse is and how virtual reality and augmented reality can impact the hospitality & travel industry. In this episode you'll discover: What the MetaVerse is Why you need to have the virtual real...
Jun 07, 2022•1 hr
Our first ever in-person episode! And in Las Vegas, no less! We're very excited to share our conversation with Judy Chen, who is the VP of Development at Dream Hotel Group. Judy has experience in architectural design and real estate development and a focus on luxury lifestyle hotels, food & beverage, nightlife, and private members club. She joins us to share her insights on developing a property in Las Vegas, being creative when dealing with challenges, and the importance of being well-read....
May 31, 2022•45 min
Why should hoteliers embrace technology? How can it help provide a better guest experience? And what are the most essential technologies for modern hoteliers to implement today ? Sarah Eustis started out as a housekeeper in her family's hotel. Now, she is the CEO of Main Street Hospitality which operates over 10 fantastic independent hotels located in the North East. In between, Sarah held leadership roles in the fashion industry working on operations, marketing, design, and development for bran...
May 24, 2022•52 min
Have you ever had an experience that completely blew you away? That left you thinking, "it can't possibly be this good"? Where the service was just sublime? CEO, Dr. Jeffrey O, and St. Justine Hotels and Residences are aiming to provide this level of service. They are building modern luxury on the cornerstones of beauty and consistency. Dr. Jeffrey O is an author, educator, motivational speaker, as well as a self proclaimed service evangelist and he joins us to share his experience in building S...
May 17, 2022•51 min
What is independent hospitality? What does it mean to be an indie hotel? And what are the things you need to do to succeed as an independent hotelier? Andrew Benioff is the the Founder and Chairman of the Independent Lodging Congress, Founder and Chairman of the Philadelphia Real Estate Council, and an advisory board member of the Hotel of Tomorrow. He has unique cross-section of experience in hospitality, real estate, and investment banking and is a forward thinking voice in independent hospita...
May 10, 2022•48 min
How can you provide a better guest experience? What does it take to be an award winning concierge? And what is groove theory?? Sarah Dandashy joins the show to share her expertise. Sarah was an award winning concierge, but now as a content creator travel expert and hospitality, author and consultant. Sarah has worked in some of the best hotels in the country, including The Peninsula, Four Seasons and Fairmont hotels and was the head concierge at London west Hollywood. Sarah has grown Ask a Conci...
May 03, 2022•55 min
Hotel guests' needs and expectations are evolving. How does the hospitality industry evolve with them to set proper expectations and provide a great experience? Ellis Connolly, CRO of Laasie, joins us to to shed some light on these questions and much more. Ellis has a wealth of experience with hospitality and travel technology companies. He was the the CRO and Executive VP of TrustYou, the Senior VP and Head of Sales at Rainmaker Group (acquired by Cendyn), and the Senior VP of Business Developm...
Apr 26, 2022•54 min
Why should hoteliers embrace technology? How can it help provide a better guest experience? And what are the most essential technologies for modern hoteliers to implement today? Max Starkov joins us and shares us to share his insights on all things tech. Max has a wealth experience with technology within hospitality. He is currently a professor of hospitality technology at NYU and has founded and served as president and/or CEO for numerous online travel startups such as: NextGuest, Travelbreak.c...
Apr 19, 2022•51 min
What does the hospitality industry suck at? How can you implement technology, but still maintain a personal touch? And what made Anthony laugh so hard he fell out of his chair?? Anthony Melchiorri, creator and host of Hotel Impossible, President of Argeo Hospitality, co-host of the No Vacancy Podcast, and keynote speaker joins us to share his insights on leading high level teams, implementing technology, some behind-the-scenes stories of Hotel Impossible, and so much more! In this episode you'll...
Apr 12, 2022•1 hr 5 min
Stayflexi presents a new podcast: The Modern Hotelier. Each episode we will talk to industry experts about the modern trends, technologies, and strategies to help you succeed as a modern hotelier.
Apr 09, 2022•2 min
