In a volatile, highly competitive business environment, organisations need to do more than just provide great customer service. They need to provide a great customer experience. But what exactly is CX and what does it mean for L&D? This week on the GoodPractice Podcast, Ross D is joined by Owen and River Island's Mike Collins to discuss how L&D can contribute to the customer experience. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie @owenferguson a...
Nov 20, 2018•36 min•Ep. 122
Who do you turn to when you need to learn something new? The person sitting next to you? Your manager? A former colleague? By developing a Personal Learning Network (PLN), you can expand this list as wide as you like. On this week's GoodPractice Podcast, L&D consultant Fiona McBride joins Owen and Ross G to share her advice and experiences with her PLN. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP , @OwenFerguson and @FionaMcBride . To find out m...
Nov 13, 2018•38 min•Ep. 121
At face value, webinars seem pretty great. They're cost-effective, they're accessible and they can be recorded for later use. So, why are they always so rubbish? This week on the podcast, Ross D is joined by James McLuckie and Jo Cook to look at what ails the webinar, and what can be done to make it better. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie , @JamesMcLuckie and @LightbulbJo. To find out more about GoodPractice, visit goodpractice.com o...
Nov 05, 2018•33 min•Ep. 120
Two weeks ago we spoke about how all of our training efforts have the potential to create data. This week, we're discussing what that looks like in practice. Sky's Derek Mitchell joins Owen and Ross G to discuss how we can collect and visualise data so that it can help us shape our learning engagements. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP and @OwenFerguson . Derek is on LinkedIn . To find out more about GoodPractice, visit goodpractice.c...
Oct 29, 2018•38 min•Ep. 119
Technology has made remote working a reality in many organisations, unchaining us from our desks and freeing us to get stuff done no matter where we are. But what does that mean for learning? How do you develop a workforce dispersed across different regions and time zones? To help answer this question, Ross D is joined by Jonny Anderson and Stewart Hardie from GoodPractice, alongside return-guest Gina Lodge, CEO of the Academy of Executive Coaching. If you'd like to share your thoughts on this e...
Oct 22, 2018•41 min•Ep. 118
Around the globe, billions are spent on workplace training. Some people even do it for a living. But does it have an impact on performance? On this week's GoodPractice Podcast, Ross G and Owen are joined by McDonald's Kevin M. Yates to discuss. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP , @OwenFerguson and @KevinMYates . To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus . You can find out ...
Oct 16, 2018•39 min•Ep. 117
This week on the GoodPractice Podcast, Ross D and Owen are joined by Mike Prokopeak, Editor in Chief at Chief Learning Officer magazine, to discuss what it takes to be a great learning leader. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie , @owenferguson and @Prokotweet . To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice or @GoodPracticeAus . If you're interested in checking out the Chief Learning Officer Breakf...
Oct 09, 2018•39 min•Ep. 116
It's been six years since the Learning & Performance Institute put out their first Capability Map. So what's changed? This week on the GoodPractice Podcast, Ross D and Owen are joined by guests Michelle Ockers and Donald Taylor to discuss their work on the 2018 Capability Map, and the skills L&D practitioners need to be successful. If you'd like to share your thoughts on this episode, you can find us on Twitter @ross__dickie , @owenferguson , @MichelleOckers and @DonaldHTaylor . To find out more...
Oct 01, 2018•30 min•Ep. 115
This week on The GoodPractice Podcast, we're revisiting inclusion with a focus on gender. How do we understand the phrase 'gender gap' and what can be done to make equality a feature of our organisations? Ross G and Cat from the GoodPractice team are joined by Emerald Publishing CEO Vicky Williams and AoEC CEO Gina Lodge to discuss. If you'd like to share your thoughts on this episode, you can find us on Twitter @RossGarnerGP , @CatGoodPractice and @Emerald_VW . You can get in touch with Gina vi...
Sep 24, 2018•37 min•Ep. 114
In our second visit to the land of xAPI, Ross G and Jonny from the GoodPractice team are joined by experts from overseas. Author and performance strategist Ajay Pangarkar and Instructional Developer for the Internet of Things Anthony Altieri share their views, with a focus on leveraging data to improve performance. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP , @BioFractal , @BizLearningDude and @AA_Altieri . To find out more about GoodPractice, visi...
Sep 18, 2018•37 min•Ep. 113
It's an exciting week on The GoodPractice Podcast as Cathy Moore joins Ross G and James to explore her 'action mapping' technique. Action mapping is an outcomes-focused approach to behaviour change that we use at the start of every project. It was a real thrill to discuss it in detail (and check that we were doing it right!). If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP , @JamesMcLuckie and @CatMoore . To find out more about GoodPractice, visit goodp...
Sep 11, 2018•34 min•Ep. 112
Is it possible to bring different functions together to enhance the employee experience? Or are we doomed to live in a world where all 20 cartons of milk have a different department name written on them? In this week's GoodPractice Podcast, Ross G and Owen are joined by EPIC's Gary Cookson to explore the impact that interactions across departments have on the employee experience. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP , @OwenFerguson and @Gary_...
Sep 04, 2018•36 min•Ep. 111
Way back in episode 103 ("We need to stop overcomplicating learning"), Owen and Ross D proposed a special episode focused on the non-fiction books that thought an L&D professional could learn from. This week on The GoodPractice Podcast, we're releasing that episode. As well as recommendations from Ross D, Owen, Gemma and Ross G, we've got a long list of books that our extended podcast family have suggested via Twitter. So dust off your library card and prepare to fill your tote as we dive in to ...
Aug 28, 2018•39 min•Ep. 110
As political rhetoric becomes more divisive, public and private organisations have been moving in the opposite direction: putting diversity and inclusion centre stage. But who is responsible for ensuring that such programmes actually make a difference to organisations and people? And how do we make sure that words translate into action? In this week's episode of The GoodPractice Podcast, Ross G is joined by Cat MacLeod and Reed Business Information's Sukh Pabial to share their ideas. If you'd li...
Aug 21, 2018•39 min•Ep. 109
Everyone loves workplace learning. It means two days away from the office with the potential for a decent lunch! But it shouldn't actually involve 'learning', should it? In this week's episode of The GoodPractice Podcast, Nick Shackleton-Jones from PA Consulting joins Ross G and Owen to ask if we need to reposition workplace learning so that it can truly make a difference in our colleagues' lives. We ask what 'proper' L&D would look like, and discuss the importance of discomfort. If you'd like t...
Aug 14, 2018•37 min•Ep. 108
Managers in many organisations are increasingly encouraged to adopt a 'coaching' approach to team development. But what does this mean? Can you 'be a coach' after just a two-day workshop? And how do you navigate the power dynamic that exists between manager and team member? On this week's GoodPractice Podcast, coach Jo Wainwright joins Ross G, James and Gemma to share her experiences. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP , @JamesMcLuckie , @G...
Aug 02, 2018•33 min•Ep. 107
Everyone and their uncle is a learner, but does this mean that everyone knows about learning? Our guest this week, Mirjam Neelen, thinks not. This week, she joins Ross G and Owen to talk about the evidence base that we should all be referring to when designing experiences. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP , @OwenFerguson and @MirjamN . To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and @GoodPracticeA...
Jul 26, 2018•40 min•Ep. 106
After nearly 20 years of implementing learning technologies, we've successfully found more and more elaborate ways to dump content that no one needs. Is there a better way? On this week's podcast, Fosway's David Perring joins Ross G and Owen to explore their research into how organisations are using digital technologies. If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP , @OwenFerguson and @DavidPerring . To find out more about GoodPractice, visit goodpra...
Jul 23, 2018•34 min•Ep. 105
Learning styles, right-brain vs. left-brain, brain training — for those working in learning and development, cognitive psychology can seem like a minefield. On this week's episode of the GoodPractice podcast, Ross D and James are joined by Dr Rebecca Gordon to find out what L&D professionals really need to know about cognitive psychology. If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie , @JamesMcluckie or @DrRebeccaGordon . To find out more about GoodPr...
Jul 17, 2018•33 min•Ep. 104
If you work in Learning and Development for a large organisation, there's a good chance that at some point you've spent years putting a programme together, only to find that by the time it launches the original stakeholders have left. On this week's podcast, Ross D and Owen are joined by Steph Clarke to ask if this approach is overcomplicating learning - or oversimplifying it. If you'd like to share your thoughts on the podcast, you can find us on Twitter @Ross__Dickie and @OwenFerguson . Steph ...
Jul 10, 2018•29 min•Ep. 103
For over a decade, SCORM has been the industry standard for e-learning, helping learning and development professionals track the completion of courses and recording assessment scores. But now there's a new standard in town: xAPI, offering far larger data sets and the ability to connect multiple platforms. On this week's podcast, Ben Betts from HT2 Labs and Andrew Downes from Watershed join Ross G and Owen to ask what opportunities xAPI creates. If you'd like to share your thoughts on the podcast...
Jul 02, 2018•36 min•Ep. 102
Curation tools allow organisations to deliver high-quality, relevant content to learners. But is this how they're actually being used? This week on the podcast, Ross D and Owen are joined by Jam Pan's David Wood to drain the content swamp. If you'd like to share your thoughts on the podcast, you can find us on Twitter @ross__dickie , @owenferguson and @jampanlearn. To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and @GoodPracticeAus . The book Owen mentioned...
Jun 26, 2018•35 min•Ep. 101
For two years we've been chatting work, performance and learning in the cramped confines of our office - but no longer. For our 100th episode, Ross G, Owen and James sloped off to the Raeburn Hotel in Edinburgh to reflect on favourite episodes, greatest guests and, of course, what we learned this week And, as it's our anniversary, we filmed that discussion for a one-off special: Podcasters in Pubs Getting Pints. You can watch the video version of this podcast on YouTube at: https://youtu.be/_sKU...
Jun 19, 2018•27 min•Ep. 100
Have you ever completed a project, only to find that someone else had already done it? Have you ever spent hours trying to learn something new, only to find that the person across the hall could have explained it in two minutes? On this week's show, Ross D and James are joined by author Jane Bozarth to discuss social learning and the challenges of managing knowledge in organisations. If you'd like to share your thoughts on the show, you can find us on Twitter @ross__dickie , @JamesMcluckie or @J...
Jun 12, 2018•35 min•Ep. 99
This week on The GoodPractice Podcast, Ross G and Owen are joined by Hello2morrow's Chloe Walton to ask how far we can generalise 'millennials'. We explore just some of the benefits to be found when organisations encourage conversations across generations, and ask what those of us in L&D, HR and OD do to facilitate these conversations. To share your thoughts on the podcast, you can find us on Twitter @RossGarnerGP , @owenferguson and @Chloe2morrow . To find out more about GoodPractice, visit goo...
Jun 05, 2018•33 min•Ep. 98
In this episode, Ross D and Owen are joined by Craig Taylor of HT2 Labs to discuss the success of his YouTube channel, 'The Bushcraft Padawan'. How effective is YouTube at delivering 'learning' content? What does it take to build an audience? What even is bushcraft anyway? All these questions and more are tackled on this week's show. To share your thoughts on the podcast, you can find us on Twitter @ross__dickie , @owenferguson and @CraigTaylor74 . To find out more about GoodPractice, visit good...
May 29, 2018•38 min•Ep. 97
Blockchain is an open, distributed ledger, that records transactions in such a way that it is nearly impossible to edit. That might sound technical, but it creates a level of trust that could reconstruct the architecture of the internet and change the nature of banking, government and education. Will this foundational technology have an impact on Learning and Development? In this week's podcast, aNewSpring's Ger Driesen joins Ross G and Owen to discuss. If you want to share your thoughts on the ...
May 22, 2018•38 min•Ep. 96
Smart recommendation systems are commonplace across consumer sites like Amazon, Netflix and Facebook. But how do they compare with recommendations from a trusted human? In this episode of the GoodPractice Podcast, Ross G and Owen are joined by Filtered's Marc Zao-Sanders to discuss some of the difficulties around machine recommendations and their place in learning. If you want to share your thoughts on the show, you can tweet us @RossGarnerGP , @OwenFerguson and @MarcZaoSanders . To find out mor...
May 15, 2018•38 min•Ep. 95
Following last week's live episode, Ross G and Owen revisit some of the topics covered with the help of our friend Anthony Williams. We discuss whether L&D professionals really reflect on their practice, how design decisions can exclude certain groups, and whether L&D has a God complex. If you want to share your thoughts on the show, you can tweet us at @RossGarnerGP , @OwenFerguson and @Bullsboy . To find out more about GoodPractice, visit goodpractice.com or tweet us @GoodPractice and @GoodPra...
May 07, 2018•35 min•Ep. 94
In our second LIVE episode, Ross G and Owen pitched up on the first night of the CIPD Learning and Development Show to ask: What is the state of our profession in 2018? We tackled this question in front of a live audience of L&D professionals, with special guests Andy Lancaster from CIPD; Jo Cook from Training Journal; and Phil Willcox from Emotion at Work. If you want to share your thoughts on the show, you can tweet us at @RossGarnerGP and @OwenFerguson , or @GoodPractice and @GoodPracticeAus ...
May 01, 2018•1 hr 1 min•Ep. 93
