Digitizing the Touchpoint Experience

Middle market companies continue to express concern about customer engagement and relationships as well as their own talent management capabilities and culture. What should middle market leaders be doing to adjust these issues and how has technology and digitizing the customer-employee experience enhanced the success of a real estate company located in the outer banks? Listen as NCMM's managing director Doug Farren talks with Clark Twiddy of Twiddy & Company Vacation Rentals and Real Estate Sales.