AI Transformation in Customer Service: Job Cuts and AI-Powered Interactions - podcast episode cover

AI Transformation in Customer Service: Job Cuts and AI-Powered Interactions

Dec 29, 202310 min
--:--
--:--
Download Metacast podcast app
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episode description

This episode analyzes how AI is reshaping customer service, exploring the impending elimination of 90% of jobs in this sector due to AI-based sales calls and chatbots, and its implications on employment and the industry landscape.


For the best experience, listen in Metacast app for iOS or Android