The Look & Sound of Leadership

Self-Knowledge as Leadership

Building Rapport

Rapport is easy when people’s styles match. But when there’s a mismatch, what then?

Smoothing Harsh Edges

Three Little Phrases with Big Impact

Phrases to keep people listening to your data and to get people to comply with your decisions.

Getting Growth Acknowledged

Compassion During Change

When a star performer suddenly declines there’s always a reason. The question is where should you look for the reason?

The Look & Sound of Self-Esteem

Strategic Apologies

Apologies can enhance or damage a relationship. Too few can be as damaging as too many. Here are four apologies—two to emulate, two to avoid.

Handling Defensive Behaviors

Unmasking a Stand-In

Interacting with phantoms from the past is dangerous both personally and professionally.

Leadership Behavior in Meetings

The Power of Rehearsal

Rehearsal doesn’t mean reciting by rote.

Repairing Damaged Relationships

Three Words You Should Never Say

Want to boost your credibility? Stop saying these words.

Negative Self-Talk

Don't Take It Personally

Think that insult was about you? Think again!

Eliminating Distractions

Dealing With Emotional Responses

Six tips for handling yourself when faced with others’ emotions.

Delivering Tough Feedback

Disagree Agreeably

How to disagree without being disagreeable.

Sounding Executive

Getting Agreement

Giving instructions without getting agreement is a recipe for disappointment.

Accessing Your Best Thinking

Act "As If"

This fundamental actor’s tool helps you be perceived the way you want to be perceived.

Speaking For Yourself

Assertion Versus Aggression

One builds relationships, the other damages them. Are you clear which is which, and why?

Stories -- The Ultimate Persuaders

Leadership and Self-Deception

Our self-limiting behaviors are invisible to us but apparent to others.

Managing Your Strengths

Answering Essay Questions

Avoid a long-winded ramble with this three-step model