The final rules – What we know now // FRG
May 12, 2021•8 min•Season 1Ep. 4
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Episode description
Episode 4: Operational Resilience
The UK regulators have finalised their operational resilience regimes. Clare McMullen, Verity Kemp and Simon Treacy compare the final rules with the draft rules.
Quote: Clare McMullen, Partner: “How firms treat vulnerable customers fairly is a real priority of the FCA at the moment and so it is not a surprise that they have added express references to vulnerable customers in their guidance on operational resilience.”
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